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, ATM, Frame Relay has become a preferred strategy for both corporate and public networks. Experts predict that data traffic will soon exceed telephone traffic if it already hasn’t. As a result of this there has been considerable interest in transmitting voice over data networks, as opposed to the more traditional data over voice networks. This process is called "Voice over IP". Furthermore, as the volume of data (IP) traffic continues to increase sharply due to the prevalence of the Internet and intranets, communication systems are shifting to an IP-network-based configuration. Using the Voice over Internet protocol (VoIP), which integrates voice and data networks, is a key approach to such systems for both wide area networks (WANs) and local area networks (LANs). INTRODUCTION Communication systems are indispensable tools for enterprises to support their activities. Improving business efficiency and reducing expenses are two undertakings needed to expand business, and both are strongly needed for enterprise communication systems. Communication expenses can be reduced by integrating voice and data, and total running costs (including maintenance and operation) can be minimized. Also, there is a strong need for a system with enough flexibility to keep pace with new communication services because enterprises must lower their investment risks and avoiding systems becoming quickly obsolete. In this proposal we give an overview of integrating voice and data by using VoIP technologies and describe Palette Limited’s solutions for IP based enterprise communications for both Local Area Network (LAN) and Wide Area Network (WAN). Advantages and Benefits of Voice over IP One of the main reasons and probably the most significant interest in the race to send voice over IP is the cost advantage that this process offers organizations due to the flat rate, low cost of Internet traffic. Generally the benefits of technology can be divided into three categories:
Cost reduction. Enterprise communication systems need two key improvements: reduction of communication expenses for instance reduction of inter-branch calls are greatly reduced, and minimization of total systems running costs, including operation and maintenance costs. Considering the high trunk telephone tariffs in the country, the adoption of VoIP makes perfect sense in the Nigerian context. Simplification. An integrated infrastructure that supports all forms of communication allows more standardization and reduces the total equipment complement. The economies of putting all forms of traffic over an IP based network will pull companies in this direction, simply because IP will act as the unifying agent regardless of the underlying architecture. This combined
infrastructure can support dynamic bandwidth optimization and a fault tolerant design. Consolidation. People are the most significant cost elements in a network, so any opportunity to combine operations and eliminate points of failure and to consolidate accounting systems would be beneficial. In the enterprise, SNMP based management can be provided for both voice and date services using VoIP. Universal use of the IP protocol for all applications will reduce complexity and provide more flexibility.
Expectations of VoIP VoIP technology enables digitized voice data to be transmitted in the form of IP packets. Generally, voice compression and encoding technologies are used with VoIP technology to improve transmission efficiency. To connect voice networks with IP networks, IP gateways are used. They support such functions as (1) compressing and encoding/decoding voice signals from terminals like PBXs, (2) packetizing/de-packetizing compressed/encoded data, and (3) converting call-processing information like call-origination requests from PBXs to make them usable by VoIP. The VoIP process is illustrated in Fig. 1. Many factors degrade voice quality, including delay, swing, and packet discarding, because an IP network is a best-efforts one. To ensure voice quality, (1) delay must be managed to maintain real-time voice transmission, (2) echoes caused by transmission delay must be cancelled, (3) jitter due to swings in the arrival times of packets must be absorbed, and (4) voice levels between terminals must be adjusted. To support this real-time communication and guarantee communication quality, the standardization and development of priority controls and bandwidth guarantees for IP packets has been progressing. These activities have enabled the integration of voice and data networks by using VoIP. How does it work? Many years ago it was discovered that sending a signal to a remote destination could be done in a digital fashion: before sending it we have to digitalize it with an ADC (analog to digital converter), transmit it, and at the end transform it again in analog format with DAC (digital to analog converter) to use it. VoIP works like that, digitalizing voice in data packets, sending them and reconverting them in voice at destination. Digital format can be better controlled: we can compress it, route it, convert it to a new better format, and so on; also we saw that digital signal is more noise tolerant than the analog one. TCP/IP networks are made of IP packets containing a header (to control communication) and a payload to transport data: VoIP use it to go across the network and come to destination. Voice (source) - - ADC - - - - Internet - - - DAC - - Voice (dest)
Voice IP Header
Data link layer Physical layer
Figure 1 PALETTE LIMITED’S VoIP SOLUTION Objective In enterprises with multiple offices, dedicated lines are often used to connect offices. Data networks like the intranet and host computer communication networks have been constructed independently from voice networks for inter-office extension. Figure 1 shows NBM’s existing Network infrastructure that is constructed independently from voice network. With this infrastructure NBM network cannot reap the benefits/advantages that VoIP offers. However, VoIP can be used to integrate voice networks with data networks. Enterprises can thus reduce communication costs by eliminating redundant lines between offices and can make use of their carriers' low-cost IP network services. Integrating this IP gateway into your existing Network infrastructure advantage of this solution. The IP gateway is based on PBX technology, and provides functions that are combined with those of the PBX. PALETTE LIMITED’S VoIP LAN SOLUTION In this solution the IP gateway integrates into the existing PABX and Local Area Network (LAN). Normal RJ-11 phones and fax machines can easily be connected to the PABX and the PABX connects to the IP gateway. Figure 3 shows the integration of the IP gateway to the existing LAN.
LAN LAN Switch VoIP Gateway PBX
Figure 3 PALETTE LIMITED’S VoIP SOLUTION LARGE ENTERPRISE NETWORKS In enterprises with multiple offices, dedicated lines are often used to connect offices. Data networks like the intranet and host computer communication networks have been constructed independently from voice networks for inter-office extensions. However , VoIP can be used to integrate voice networks with data networks. NBM can thus reduce communication costs by eliminating redundant lines between offices and can make use of their carrier’s low-cost IP network services.
The VoIP gateway will be integrated into your existing infrastructure as follows: • • • The VoIP gateway will be connected to the Station Ports of the PBX of the Head Office and use it to receive calls from other units of the enterprise within a VoIP-based private telephone network enables the enterprise’s various geographically-dispersed units to make telephone calls among themselves at virtually no cost Long Distance Calls outside the enterprise’s Virtual Private Telephone Network are automatically placed through the VoIP gateway to call destination telephone numbers by the international call termination service of an international call termination gateway at extremely low rates – providing the enterprise with significant savings in telephone communication expense
Below are the Technical Features of the VoIP gateway: • • • • ITU-T H.323 v3 compliance Audiocodes’ Voice Packetizing technology to ensure the best DSP-based voice quality Automatic discovery of Gatekeeper on the Internet Facility for selection to operate in peer-to-peer mode (in this case no Gatekeeper is needed)
• • • • • • • • • • • •
Built-in gatekeeper with H.450 support for up to 10 endpoints Support for auto-attendant (Tone or voice greeting) Support Line hunting – Q-4FXO or Q-6FXO automatically selects the next available trunk line for use for out-dialing E.164 Common Dial Plan DTMF Dialing DTMF detection / generation TFTP/FTP software upgrade – this feature enables positive transfer of software to remote Q-4FXO for upgrading its embedded software Remote configuration / reset MS-NetMeeting v3.0 compatible – anyone using NetMeeting can set up a peerto-peer VoIP communication with Q-4FXO or Q-6FXO Support fixed IP address and DHCP Support PPPoE for ADSL internet connection Provide QOS function with TOS (Type of Services) setting – this feature lets the appropriate router to give priority treatment to the voice data traffic over the non-voice data traffic Provide T.38/FAX and voice Auto-Switching – this feature enables Q-4FXO or Q6FXO to distinguish a fax call from a voice call and send it as real-time fax to T.38 specification
MANAGEMENT FEATURES Three easy ways for system configuration, debugging, and maintenance • • • Console port: RS-232C port TELNET Web browser
AUDIO FEATURES • • • • • • • • Codec – G.711 A/u-Law, G.723.1, G.729A (optional) VAD (Voice Activity Detection), CNG (Comfort Noise Generation) G.168/165-compliant adaptive echo cancellation Dynamic Jitter Buffer Voice band signaling support Provide Inbound or Outbound DTMF generation/detection between LAN and PSTN interface Call Transfer (H.450.2) (optional) Call Forward (H.450.3) (optional)
• • •
Call Hold (H.450.4) (optional) Provide Progress Tone: Dial tone, busy tone, call-holding tone and ring-back tone Up to 4 or 6 FXO analog ports
INTERFACE • • • • • A 10BaseT Ethernet RJ45 port for connection to the Hub of a LAN Asynchronous Console RS-232C DB-9 connector for configuration of the unit to suit a specific application 2 analog PSTN (FXO) RJ-11 ports AC power input outlet AC power switch
SYSTEM STATUS INDICATORS • • • • • L1 and L2 LED indicator for PSTN port 1 to 2 status POWER: Power ON indication LINK /ACT: 10 Base-T status STATUS: registration to Gatekeeper status READY: operation status
CHASSIS • • Dimensions: 221 mm (W) * 42 mm (H) * 217 mm (L) Weight (unit): 1.4 kg
I tem No.
Quantit y/ Branch es
Unit Price USD
Amoun t USD
Analog VoIP gateway with capacity for 2 simultaneous VoIP calls Voice communication • Interfaces with regular telephones or PBX • Works with Static and Dynamic IP address (supports DHCP) • Particularly useful for Small Office and Home Office (SOHO) • Highly scalable – simply install more units to work with H323!Regime Works with ADSL modem for dial up access in PPPoE protocol.
SUBTOTAL Plus 5% VAT
9252.0 0 426.60
Palette Limited Domestic Installation Services
Palette Domestic Installation Services provides those customers with locations within Nigeria, a single fee for complete installation of any of the equipment as described below. Domestic Installation Services provides for on-site installation services any day except public holidays and at any time on a scheduled basis. Hours of Operation: Domestic Installation Services are available any day except Public holidays. This service must be scheduled a minimum of two (2) weeks in advance. Palette Limited will provide the following; • A Palette Limited Field Engineer to arrive on-site and perform installation. • Unpack and verify contents of shipping carton from Palette Limited. • Mount chassis in customer rack (if available) or in the location of the customer’s choice with in reasonable limits. • Configure and perform diagnostic tests. • Make connection to customers IP network. • Assist customer/PBX vendor in making connections between the PBX and the PSTN. • Perform final testing and optimizations. • Dress and label all cables. • Provide customer with overview training. Customer is responsible for; • Providing Palette Limited with a diagram and site survey explaining the application to be used. • Providing full and safe access to the premises and equipment area. • Scheduling of any resources required during installation including PBX vendor, PSTN vendors and IT/IS personnel. • Coordinating with end users for any outages that may occur during installation. • Coordinating with network providers for any outages that may occur during installation. • Providing an appropriate location for equipment to be installed at. • Providing all necessary connection points, such as IP connections, PBX, PSTN connections, etc. • Providing all necessary information, as required, on the IP network, PBX’s and PSTN.
Order Code Service Id List Price
Domestic (on site) VoIP!Edge Installation – Single unit. Domestic (on site) Installation –
$500.00 + Travel & Expenses. $100.00 per unit + TDIS-1.
RECOMMENDATION Based on the bandwidth of your present Network Infrastructure, it is recommended that a maximum of two simultaneous calls should be made. That is why we recommend a two port voice gateway.
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