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CRYSTAL NORWOOD

6317 N. Broadway Chicago, IL 60660  (718) 650-0404  cnorwood01@gmail.com  C-1180
EDUCATION Loyola University Chicago, Chicago, Illinois Masters of Education in Higher Education, Expected May 2014 Pace University, Pleasantville, New York Bachelor of Science in Psychology and Human Relations, Magna cum Laude, May 2012 PROFESSIONAL EXPERIENCE Loyola University Chicago – Chicago IL August 2012 – Present Department of Residence Life- Assistant Resident Director (Mertz Hall 2012-2013, Regis Hall 2013-2014  Responsible for the management of a first-year residence hall consisting of 650 undergraduate students in c0llaboration with Resident Director and co- Assistant Resident Director.  Directly supervise, train, develop and evaluate eight Resident Assistants with indirect oversight of a staff of 17.  Supervise student staff, 14 Desk Receptionists, and 15 Resident Assistants, utilizing staff meetings and weekly individual meetings to provide ongoing training and support during the academic school year.  Provide staff development by assisting in weekly staff meetings and individual one- on-one meetings.  Maintain awareness of the facility needs to assess environmental and safety conditions.  Oversee programmatic efforts of student staff and serve as a resource and promote collaborative university efforts.  Responsible for the administrative task related to the operations of a desk staff.  Advise a Hall Council and executive board to implement successful programs for the residence hall community.  Oversee directly a Hall Council budget of $1, 500 for residential programs and initiatives.  Utilizing conflict management and resolution techniques through roommate and floor concerns. Centralized Departmental Responsibilities  Serve on the university wide 24/7 on-call rotation for 5,500 students with an emphasis on responding to incidents during weekends and during high traffic periods including accompanying students in crisis to the hospital.  Adjudicate student conduct cases in a manner that promotes reflective contemplation on behavior and upholds the departmental and university community standards.  Advocate for residents by communicating health and judicial concerns to a wellness team composed of residence life, wellness center, Title IX Deputy Coordinator, and ministry staff members.  Serve on department and division committees such as the Recognition and Selection Committee.  Develop collaborative relationships within the Division of Student Development and with key stakeholders external to the division, including but not limited to: Student Life, Campus Safety, Student Activities, Student Diversity and Multicultural Affiars, Wellness Center, and Campus Ministry. California State University, San Marcos, San Marcos CA May 2013 – July 2013 Department of Residence Life –Resident Director (ACUHO-I Intern)  Served on 24/7 on call rotation for 2,000 students responding to crisis management issues.  Directly supervised, trained, developed and evaluated five Resident Advisors with indirect oversight of a staff of 10.  Provided staff develop by assisting in weekly staff meeting as well as individual one on one meetings.  Coordinated programs for Summer Bridge and Equal Opportunity conference students.  Worked directly on a committee to edit Resident and Resident Advisors handbooks for the upcoming academic school year.  Worked directly with professionals to complete housing assignments for Learning Communities for the fall and spring semesters. Pace University - Briarcliff NY August 2010 – May 2012 Residential Life - Resident Assistant  Assisted college residents with their adjustment to the new college environment and community.  Implemented 3 value based programs, social, and educational and assisted in the planning process  Maintained visibility during the period of employment including regular scheduled duty, and interactions with residents.  Upheld and enforced University rules and regulations and confronted non-compliant individuals when applicable.  Responsible for coordinating maintenance and security of the building to ensure well-being of residents.  Helped to maintain confidentiality of any and all sensitive information.  Advised a student Hall Council, consisting of six members, for the Residence Halls.

CRYSTAL NORWOOD
6317 N. Broadway Chicago, IL 60660  (718) 650-0404  cnorwood01@gmail.com  C-1180
Pace University - Pleasantville NY May 2011 – May 2012 Vice President of Programming for Student Association  Documented clubs and organizations’ events and reviewed financial records .  Managed $119,500 Programming Budget each academic year.  Advised a committee of students in creating programs for undergraduate student population throughout the academic year.  Advised a Student Homecoming Committee and managed a budget of $178,000. Pace University - Pleasantville NY May 2011 – December 2011 Orientation Leader  Extensively trained in every aspect of University Life including academic, social, and extracurricular resources available to all incoming students.  Maintained a database of incoming students to communicate orientation registration  Provided a current student’s perspective and addressed questions from parents and prospective students. Pace University - Pleasantville NY September 2010 – May 2011 Student Development and Campus Activities -Office Manager  Supervised 11 Student Assistants during a full academic school year.  Assisted Student Assistants with scheduling work shifts for 10-15 hours per week.  Promoted activities and posted/circulated flyers of events throughout campus.  Helped professional staff with projects such as Homecoming, Pace Pride Awards, and Make a Difference Day.  Helped college students with information as it pertains to resources on campus or university directory.  Worked closely with different departments such as Admissions, Dean of Students, and Diversity office on special projects. Pace University - Pleasantville NY May 2010 – August 2010 Student Development and Campus Activities –Summer Office Manager  Oversaw all incoming students and parent registration for events and programs and managed an office staff of six student workers.  Assisted in developing programs and schedules.  Provided information to students and families by acquiring a thorough knowledge of Pace University’s website including, but not limited to, White Pages, SDCA Page, Orientation Website, Residential Life, Athletics, Advising, and Academic School Pages.  Operated office phones, fax, email, Xerox, Microsoft Office programs, registration/database systems.  Worked closely and cooperatively with all members of the Orientation Staff.  Responsible for contacting all incoming students to assist with Orientation registration and confirm registration information.  Served as a resource to students and families over the phone, email, Facebook (Pace Yourself-University App), and in person during Orientation sessions. Pace University – Pleasantville, NY February 2009 – May 2010 Student Development and Campus Activities- Student Assistant  Assisted college students with academic support, college transitioning and the admission process.  Promoted co-curricular activities by providing resources and support for growth and development outside the classroom. CONFERENCE AND PROFESSIONAL INVOLVEMENT Conference Participation  American College Personnel Association-ACPA Annual Conference March, 2013 (Las Vegas, Nevada)  White Privilege Conference March, 2012 (Albuquerque, New Mexico)  National Center for Student Leadership-NCSL National Conference November, 2011 (Miami, Florida)

CRYSTAL NORWOOD
6317 N. Broadway Chicago, IL 60660  (718) 650-0404  cnorwood01@gmail.com  C-1180
Professional/Leadership Involvement  Chicago Area Student and Campus Housing Association, CASCHA Conference October, 2013  National Association of Student Affairs Administrators-NASPA Undergraduate Fellows Program September- May 2012  National Association of Student Affairs Administrators-Graduate Associate Program 2013-2014  Graduate Student Formation Council - Loyola University Chicago 2012-2013  Preview Days Committee Planning- Loyola University Chicago January- February 2014 SELECT PRESENTATIONS  Norwood, C. (January, 2014). What is your why? Living your best story, Winter Student Staff Training, Loyola University Chicago, IL  Norwood, C. (October, 2013). Ouch that Hurts, Chicago Area Student and Campus Housing Association, CASCHA Conference, University of Illinois at Chicago, Chicago, IL  Norwood, C., Kosciw J. (August, 2013). Skills for Engaging in Conversations on Diversity & Social Justice , Resident Assistant Training, Loyola University Chicago, Chicago, IL ACADEMIC HONORS/ SCHOLARSHIPS  Alpha Sigma Nu Jesuit Honor Society- Loyola University Chicago 2012  Golden Key Honors Society- Pace University 2011  Dr. Maya Angelou Still I Rise Award 2011  Dean’s List-Fall 2009, Fall 2010, Spring 2011- Pace University  Ann & George Neupauer Scholarship- Pace University 2008-2012 LEADERSHIP/HONORS at PACE UNIVERSITY      Programming Committee Executive Assistant 2010-2011 Senator of Pace Inspirational Praise Ensemble 2008-2011 Tunnel of Oppression Committee 2008-2011 Unity & Social Justice Committee 2009-2012 Programming Committee Chair 2011-2012      University Homecoming Committee Chair 20102011 University Welcome Week Chair 2010-2011 HIV & AIDS Task Force Member 2009-2010 C0- chaired Pace University Philanthropy 20092010 Pace University Mascot 2011-2012

REFERENCES Johnny Quintanilla, M.A. (Current Supervisor) Resident Director Loyola University Chicago 773-508-6054 Jquintanilla@luc.edu Raymond Tennison, M.S. (Former Supervisor) Area Coordinator Loyola University Chicago 773-508-3318 rtennison@luc.edu Rabia Khan Harvey, M.Ed., MSHR (Mentor) Assistant to the Vice President, Division of Student Development Loyola University Chicago 773-508-8016 rkhan@luc.edu Shawn M. Livingston (Undergraduate Mentor) Associate Director in Student Development and Campus Activities Pace University 914-773-3731

slivingston@luc.edu