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SafeCom Go Oc

Administrators Manual
D60715-10 May 2012

Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification. Third Party Software: This software may contain third party software which requires notices and/or additional terms and conditions. Such required third party software notices and/or additional terms and conditions are located in the SafeCom Third Party Notice document. Patent: SafeCom has received the following British patent GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701. Feedback: If you have any feedback or ideas concerning this manual or the SafeCom product, then please send an e-mail to feedback@safecom.eu Copyright 1999 - 2012 SafeCom a/s

SafeCom a/s
Lautrupvang 12 DK-2750 Ballerup Denmark Phone: +45 4436 0240 E-mail: info@safecom.eu Web: safecom.eu

D60715-10

Table of contents
1 Introduction ............................................................................................4 1.1 SafeCom Go Oc............................................................................ 4 1.2 Requirements ............................................................................... 4 1.3 Supported ID devices ...................................................................... 5 1.4 Preparing the MFP ......................................................................... 5 1.4.1 Allow use of OpenAPI: ..................................................... 5 1.4.2 Enable SSL certificate: .................................................... 5 1.4.3 Allow print without authentication: .................................... 6 1.5 Available documentation ................................................................. 6 1.6 About this manual.......................................................................... 6 1.7 Document history .......................................................................... 7 SafeCom Go Oc .......................................................................................8 2.1 Overview ..................................................................................... 8 2.2 SafeCom Device Server installation ..................................................... 8 2.2.1 Windows firewall - Ports that must be opened ....................... 9 2.3 Configure SafeCom Device Server ..................................................... 10 2.3.1 Login to SafeCom Device Server ....................................... 10 2.3.2 Add SafeCom Server ..................................................... 10 2.4 Add device to the SafeCom Device Server ........................................... 11 2.4.1 Device icons ............................................................... 11 2.4.2 Add device via the SafeCom Administrator .......................... 12 2.4.3 Add device via the SafeCom Device Server .......................... 15 2.5 Configure device in SafeCom Device Server ......................................... 16 2.6 Configure device server failover ...................................................... 18 2.7 SafeCom Go Oc - How to .............................................................. 19 2.7.1 Register device ........................................................... 19 2.7.2 Change login method .................................................... 19 2.7.3 Check device properties ................................................ 19 2.7.4 Install card reader ....................................................... 20 2.7.5 Set ID & Print to OFF .................................................... 20 2.7.6 Control user access rights .............................................. 21 2.7.7 Post tracking setup....................................................... 21 Using SafeCom Go Oc ............................................................................. 23 3.1 Control panel ............................................................................. 23 3.2 Login........................................................................................ 24 3.2.1 Pull Print - Document list ............................................... 25 3.2.2 Copy ........................................................................ 26 3.2.3 E-mail ...................................................................... 26 3.2.4 Logout ...................................................................... 26 3.2.5 Register card at device .................................................. 26 Troubleshooting ..................................................................................... 27 4.1 SafeCom Help Desk Assistant .......................................................... 27 4.2 SafeCom Device Server does not start ............................................... 27 4.3 Devices are not configured against failover device server ....................... 27 4.4 Authentication version 2.0 not found ................................................ 27 4.5 Open up for copy without authentication ........................................... 28 4.6 Error when upgrading existing device server installation ......................... 28 Regulatory information ............................................................................ 29 Index ................................................................................................... 30

5 6

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1 Introduction

1
1.1

Introduction
SafeCom Go Oc
SafeCom Go Oc is the internal solution for Oc MFPs. It integrates with the touch-screen control panel of the Oc MFP and offers user authentication by code and/or card. SafeCom Go Oc works together the SafeCom G3 Server software and is designed to help companies and organizations gain control over their printing costs and document security. The SafeCom solution can be enhanced with addon modules to build customer specific and scalable solutions.

1.2

Requirements
SafeCom Go Oc supports OpenAPI 2.1 or higher MFPs listed in Table 1. SafeCom device license. The MFP must be prepared so it allows use of OpenAPI, SSL on port number 50003 and print without authentication (1.4). The appropriate ID Device must be connected to the MFPs USB port if users are to login by card. SafeCom G3 Server version S82 070.380*09 or later. SafeCom Device Server version S82 060.010*02 or later. The SafeCom Device Server requires Java Runtime Environment (JRE) version 1.6 or later. It can be downloaded from www.java.com

Table 1 SafeCom Go Oc supported MFPs Oc MFPs VL3622, VL4222, VL5022 VL6022, VL7522 CS163 CS173 CS193 VL2222c, VL2822c, VL3622c CS231, CS240, CS250 VL4522c, VL5522c, VL6522c Firmware 20-GJ1 G00-20 GK5-CG GK0-CG GJ0-CG 88 GJ0-CE 88 Required extensions Solution ROM UK-202, HD-509 Main ROM Solution ROM2, UK201 Memory kit / EK-603 USB Kit Solution ROM2, UK201 Memory kit / EK-603 USB Kit Solution ROM2, UK201 Memory kit / EK-603 USB Kit UK-203 Sol-ROM2, UK201 Memory kit / EK-603 USB Kit UK-203

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1 Introduction

1.3

Supported ID devices
HID Reader (AU-201H): To install and get the reader to work on an Oc device, there has to be install a Loadable driver. This loadable driver is device dependent and also provided by Oc. Other ID Devices: Please contact support@safecom.eu.

The Oc device must be configured to use ID device (2.7.4).

1.4

Preparing the MFP


The MFP must be prepared as follows: Allow use of OpenAPI. Use SSL on port number 50003 (assuming an SSL certificate is installed). Allow print without authentication.

Note: The instructions below may vary between the different models. If in doubt please consult the appropriate documentation from Oc. Note: These steps are required on a fresh device or a device that has had its hard disk drive formatted. The settings are preserved when the printer firmware is updated.

1.4.1

Allow use of OpenAPI:


1. 2. 3. 4. 5. On the MFPs touch-screen open the Administrator settings Enter the code '12345678' Select System connection Select Open API settings Change the setting from Restrict to Allow.

1.4.2

Enable SSL certificate:


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Open the web page of the MFP and login as administrator. The default password is 12345678. Click the Security tab. Click PKI Settings. Click Device Certificate Setting. Create New Registration of SSL certificate. In SSL Setting choose Admin mode and User mode. Click the Network tab. Click OpenAPI Settings. Set SSL to SSL Only. Click TCP Socket Setting. Check Use SSL/TLS.

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1.4.3

Allow print without authentication:


1. 2. 3. 4. 5. 6. On the MFPs touch-screen press the Utility/Counter button. Tap Administrator Settings. Enter Password (default is 12345678). Tap OK. Tap User Authentication / Account Track. Set Print without Authentication to Allow. Tap OK and restart the MFP.

1.5

Available documentation
SafeCom Smart Printing SafeCom Smart Printing Administrators Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G3 SafeCom G3 Administrators Manual D60603 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing and SafeCom Pay. SafeCom Go Oc SafeCom Go Oc Administrators Manual D60715 (this manual) Manual on how to install, configure and use SafeCom Go Oc. SafeCom Go Oc Users Guide D20715 User's Guide on how to use SafeCom Go Oc.

1.6

About this manual


This manual applies to SafeCom G3 Server version S82 070.440*04 and SafeCom Device Server version S82 060.060*04. This manual is organized as follows: Chapter 1 Introduction lists the supplied SafeCom documentation, introduces system requirements, and describes how this manual is organized. Chapter 2 SafeCom Go Oc describes the installation of SafeCom Device Server and the web interface of the internal solution for Oc MFPs. Chapter 3 Using SafeCom Go Oc describes how to interact with the Oc MFPs control panel when SafeCom Go Oc is installed. Chapter 4 Troubleshooting contains hints for troubleshooting. Chapter 5 Regulatory information contains regulatory information.

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1 Introduction

1.7

Document history
Revision D60713-10 SafeCom Device Server version S82 060.060*04. Added section 2.7.6 Control user access rights.

Revision D60713-09 SafeCom Device Server version S82 060.060*03. Updated SafeCom Device Server section. Removed section about failover. Added information about delegated print and group print.

Revision D60713-08 SafeCom Device Server version S82 060.050*02. Updated to reflect the introduction of SafeCom G3 Server. Update to the troubleshooting section.

Revision D60713-07 SafeCom Device Server version S82 060.020*08. Sections added to chapter 4 on troubleshooting.

Revision D60713-06 SafeCom Device Server version S82 060.010*02. Initial version.

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2
2.1

SafeCom Go Oc
In the following the installation of SafeCom Device Server is covered as well as the web interface of the internal solution for Oc MFPs.

Overview
Make sure the SafeCom G3 Server software installation has been completed as described in the SafeCom Smart Printing Administrators Quick Guide D10600. Note: The MFP must be prepared so it allows use of OpenAPI, SSL on port number 50003 and print without authentication (Refer to section 1.4).

2.2

SafeCom Device Server installation


Install SafeCom Device Server: 1. 2. Insert the SafeCom CD or download the safecom_device_server_nnn.exe file from the link supplied to you. The installation must be Run as administrator. When the installation program is launched click Next. Choose the destination folder for the files. Click Next. The default installation folder is: C:\Program Files\ SafeCom\SafeCom Device Server On Windows 64-bit: C:\Program Files (x86)\ SafeCom\SafeCom Device Server 3. 4. 5. 6. 7. Click Next. Choose destination folder. Click Next. Detecting Java version. Click Next. Review settings before copying of files starts. Click Next. Click Finish.

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2.2.1

Windows firewall - Ports that must be opened


If Windows Firewall is enabled it may prevent the SafeCom Device Server from working. Disable the firewall or run the following script: 1. 2. Browse to the SafeCom Device Server installation folder. Right-click open_firewall_safecom_device_server.cmd. The command file must be Run as administrator. In the file you can see which TCP and UDP ports are opened.

You can also manually ensure that the port numbers below are open.
SafeCom Server UDP 5742 TCP 7500 7700

Web Browser

TCP 8080

SafeCom Device Server TCP 443 50002

TCP 80 443 50003

UDP 161

TCP 9100

TCP 80 443 8080 50002 UDP 161 TCP 443 7500 7700 50003 UDP 5742 TCP 9100

Inbound on SafeCom Device Server Used to contact MFP during initial setup Used to contact MFP during operation Web browser Device Inbound on SafeCom Device Server Used to register notifications Outbound on SafeCom Device Server Used to contact MFP during operation SafeCom Server (Job Server) SafeCom Server (Job Server) Device Outbound on SafeCom Device Server SafeCom Server (Broadcast Server) Used for printing

Protocol HTTP HTTPS HTTP HTTPS Protocol SNMP Protocol HTTPS SafeCom SafeCom HTTPS Protocol SafeCom Protocol RAW

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2.3

Configure SafeCom Device Server


The SafeCom Device Server must be configured manually to reference the right SafeCom Server. This is done by adding the SafeCom Server in the SafeCom Device Server. Furthermore a list of failover SafeCom Servers can be set up.

2.3.1

Login to SafeCom Device Server


To login to SafeCom Device Server: 1. Open a web browser and enter the server address (IP address or hostname) for the device server followed by :8080/safecom in the address field. Example: http://localhost:8080/safecom Note: Use of JavaScript (Active Scripting) must be enabled. 2. 3. Enter Username (default is admin) and Password (default is nimda). Click OK. If a Limited access dialog opens, click OK.

2.3.2

Add SafeCom Server


1. 2. Open a web browser and login to the SafeCom Device Server (2.3.1). Click Device Server in the menu to the left.

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3. 4. 5. 6.

Under SafeCom Servers, click the [+] icon to add a failover SafeCom Server. Enter the server address and click OK. To add localhost as the server, leave the Address field blank and click OK. Add the additional failover servers to the list and organize them according to the order in which the failover should progress, using the up and down arrows. Click Save.

The SafeCom Server is now added, and the next step is to add a device to the device server (2.4).

2.4

Add device to the SafeCom Device Server


The device can be added to the SafeCom Device Server in one of the following two ways: Via the SafeCom Administrator (2.4.2). This is the recommended method and it works for SafeCom G3 Server version S82 070.410*05 or newer. Via the SafeCom Device Server (2.4.3). Solutions based on SafeCom G2 must use this method.

2.4.1

Device icons
In the SafeCom Device Server the following device icons represents the status of the device. Device with user logged in. Device is idle, no user logged in. The printer is being configured. Is also shown if the printer cannot be configured, if for example the SSL is not on, or if the printer is configured by another device Server. Appears when an error occur The printer is being spooled Device server cannot contact the printer

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2.4.2

Add device via the SafeCom Administrator


Before adding a device server device in SafeCom Administrator a SafeCom Device Server must be added to the Device server container in the left menu. If the device server is already added in the SafeCom Administrator, go to Add device server device below. Add device server 1. 2. Start SafeCom Administrator. Login to the server by double-clicking its group name listed to the left. Note: In a multi server installation, best practice is to make sure that the device server references the slave server. 3. 4. 5. Enter User logon (default is ADMIN) and Password (default is nimda). Right-click the Device servers container and select Add device server... Enter the IP address or hostname of the device server and if necessary a note. Click Add.

Note: To delete the device server again you right-click the device server and select Delete device server. The SafeCom Device Server is now added to SafeCom Administrator and you can now add a device. Add device server device 1. 2. Click the Devices container, right-click the content area and then Add device. The Add device wizard is now launched. From the Device server drop down menu, select the SafeCom Device Server and click Next.

3. 4.

Information is retrieved from the device server to establish the status of device server. Click Next. Enter the Printer address (the device IP address or host name) and click Next.

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5. 6.

Information is then retrieved from the device. Click Next. Now select SafeCom Go Oc as the type of device and click Next.

7.

Enter the username and password, as specified on the device web page and click Next.

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8.

The device properties dialog now opens. Make sure to specify on the Settings tab the device server and the properties of the device (duplex and color supported).

9.

Click Add to register the device and save it in the database. After approx. 2 minutes the device is added to the device server and available to be configured in SafeCom Device Server.

The device server device is now added and listed both under Devices and under the device server under Device servers with the name SafeCom Device Server.

10.

Go to section 2.5 to continue with the configuration of the device.

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2.4.3

Add device via the SafeCom Device Server


1. 2. 3. Click Device Server in the left menu. Click the Add device button and the Add device wizard launches. Enter the hostname or the IP address of the device. Click Next.

4.

Information is retrieved from the device to establish the type of device. In the OperatorPassword field you MUST enter the same password that is used to access the device web page.

5. 6.

Click Finish. Click the Save

button.

Note: The device is now added to the SafeCom solution, but it does not appear in the SafeCom Administrator before a user logs in at the device.

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2.5

Configure device in SafeCom Device Server


The Device tab is used to configure SafeCom Go Oc with regards to which device it is connected to, how users are to be identified etc. To save any changes you make to the configuration, click Save in the upper right corner of the web page. Note: If you click Save and then in the Device Message field see the message "Unable to configure device because: Device is configured against a different server", it is because the device is configured to a different server. To be able to make changes to the device configuration, you must first click Reconfigure device which configures the device to your server, make the necessary changes, and then click Save.

Change the settings according to the following descriptions: Login method: This determines how users login. Choose between: o Auto-sense (default). Auto-sense maps to Card or Windows if an ID device is connected to the MFP and on printers it maps to Card. Otherwise it maps to ID code. Mapping changes within 10 seconds after the ID device is either connected or disconnection. If it does not change a restart of the device may be required. o ID code o Card o Card or ID code o Card or Windows: Allows the user to login by either card or by entering their Windows username, password, and domain. o Keypad only relevant if an external keypad is connected.

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Note: Identification by card requires connecting a USB ID Device (card reader). The option Card or Windows allows the user to login by either card or by entering their Windows username, password, and domain. The SafeCom G3 server must be a member of the domain or trusted by the domain. Idle timeout: Users are automatically logged out after 60 seconds if there's no activity. Idle timeout is not controlled within the SafeCom solution. To change the idle timeout setting, go to the devices webpage or change the setting on the device itself. Enable post tracking: This is relevant only with SafeCom Tracking. Refer to SafeCom G3 Administrators Manual D60603 Address: The IP address of the device. SNMP Put Community name: This must match the SNMP Get Community Name if this is different from public. By default SNMP Get Community name is public. RAW print port: The TCP port used to send print data. Contact and Location: Provides useful information in maintaining the SafeCom solution. Description and Manufacturer: These fields are automatically filled-in and together with Location they are also viewable in the Device properties dialog in SafeCom Administrator. Drivers: When Pull Printing, SafeCom compares the driver name embedded in the print job with its list of driver names. If no match is found and if Show fidelity warning is checked in the Server properties in the SafeCom Administrator, the document appears with a question mark [?] in the document list. This way the user is warned that fidelity is low and the document may print incorrectly. o Click Get All to obtain the list of drivers from the SafeCom server, or add and delete drivers manually.

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Device Properties: o OperatorName: Specify the user name with which the administrator can log in to device. The default is set to admin. o OperatorPassword (mandatory): Specify the device password with which the administrator can log in to device o AllowPublicUser: Set to True in order to allow public users access to everything but Pull print. This is only necessary to set on devices with support for Open API 3.5 or less. Enable logging: Select if log information should be collected. Restore factory default: Set all settings to their default value. Except from the password. Reconfigure device: Reference the device to the current SafeCom Device Server.

2.6

Configure device server failover


Once the devices are added to the device server, a list of failover device servers can be created and sent to all devices. In case the connection to the SafeCom Device Server is lost, the devices then automatically references the next device server on the list. Device server failover requires SafeCom G3 Server version S82 070.420*xx or higher. To set up device server failover: 1. 2. 3. 4. Click Device server in the left menu. Under Device Server Failover, make sure that Enable failover is checked. Click the [+] button to add a SafeCom Device Server. Enter the device server address. Make sure that every device server added to the list has failover enabled (refer to step 2). Otherwise, in case of failover, the devices cannot be configured against the failover device server. 5. 6. 7. Click OK. Add additional SafeCom Device Servers to the failover list and organize them using the Up and Down arrows according to the desired order in which the failover must progress. Click Send to all devices in order to send the device server failover list to all devices that are added to the device server.

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2.7
2.7.1

SafeCom Go Oc - How to
Register device
To register the device with the SafeCom solution, add the device in the SafeCom Administrator using the Add device function.

2.7.2

Change login method


The following section shows how to change the login method. If for example the device has a card reader installed (2.7.4), you must change the Login method to a method that includes Card. Note: This can only be done through the SafeCom Device Server web page and not through the SafeCom Administrator. To change the login method: 1. 2. 3. 4. Login to SafeCom Device Server. In the left pane, expand Device Server and click on the device to open the Device tab. Change the login method as needed. Click Save. Note: Expect between 60 and 90 seconds for the saved changes to take effect if they involve changes to selected setting like the Login method. During the update the device icon has a yellow warning sign and the device shows the text: Now Remote Operating. Please do not turn off the Power.

2.7.3

Check device properties


If the device was added to the SafeCom Device Server (2.4.3) it was also added to the SafeCom solution and will appear in the list of devices in SafeCom Administrator. 1. 2. 3. 4. 5. 6. 7. 8. Click Start, point to All Programs, SafeCom G3 and click SafeCom Administrator. In SafeCom Administrator click on the server to login. Enter User logon (default is ADMIN) and Password (default is nimda). Open the list of devices. If the device you added is not present press F5 to refresh the list. Double-click the device to open the Device properties dialog. On the Settings tab make the appropriate changes. In particular make sure that Duplex supported and Color supported is set correctly. On the Charging scheme tab select the appropriate charging scheme. On the License tab check the appropriate licenses. Click OK. Note: Open in browser will open the web page of the device and not the Device tab in the SafeCom Device Server. Update software is not

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relevant and should not be used. To update the SafeCom Device Server just install it again (2.2).

2.7.4

Install card reader


This section is only relevant if users will login by card. Connect the ID Device directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB port. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. On the MFP press the Utility/Counter button. Tap Meter Count. Tap Check Details. Press the Stop button. On the keypad enter 00 (zero zero). Press the Stop button. On the keypad enter 01 (zero one). Press the Stop button. On the keypad enter 9 (nine). Tap Management Function Choice. Tap Authentication Device2. Tap Card. Tap END. Tap Exit on the Service Mode screen. Power the device off. Wait 10 seconds or more before turning power on again.

Note: Performing the above steps may change the ID & Print setting away from OFF. Please set it back to OFF (2.7.5).

2.7.5

Set ID & Print to OFF


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the MFP press the Utility/Counter button. Tap Administrator Settings. Enter Password (default 12345678). Tap OK. Tap User Authentication / Account Track. Tap User Authentication Settings. Tap Administrative Settings. Tap ID & Print Settings. Set ID & Print to OFF. Tap OK. Press the Utility/Counter button.

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2.7.6

Control user access rights


When using SafeCom G3 server version S82 070.440*03 or newer, you can control users access rights to specific features via SafeCom Administrator, refer to SafeCom G3 Administrators Manual D60603. You can control access rights to the following features: Copy E-mail Scan Fax Print all button

2.7.7

Post tracking setup


For post tracking to work the printer driver MUST have User Authentication enabled and configured with a user named safecompullprint. Enable Post tracking for the device: 1. 2. 3. Login to SafeCom Device Server (2.3.1). In the left pane expand Device Server and click on the device to open Device tab (2.5). Check Post tracking and click Save.

Setup the printer driver: 1. 2. 3. Open the Properties dialog for the printer and click the Configure tab. In the Device Option list scroll to and click User Authentication. Change Setting to ON (Device) and click Apply.

4.

Click on the General tab and select Printing Preferences

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5.

On the Basic tab click Authentication/Account Track

6.

Select Recipient User and enter username as safecompullprint and click OK.

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3
3.1

Using SafeCom Go Oc
Control panel

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3.2

Login
Login with card: 1. Use card reader.

Login with card and PIN code: 1. 2. 3. Use card reader. Tap PIN code on the touch-screen. Enter PIN code and tap OK.

Login with user code: 1. 2. 3. Tap User code on the touch-screen. Enter User code on the screen and tap OK. Tap Login or press the Access button

Login with user code and PIN code: 1. 2. 3. 4. 5. Tap User code on the touch-screen. Enter User code and tap OK. Tap Login or press the Access button Tap PIN code on the touch-screen. Enter PIN code and tap OK.

Login with Windows: If Login method is Card or Windows it is possible to login by either using your card or entering your Windows login credentials: 1. 2. 3. 4. 5. 6. Tap Username on the touch-screen. Enter Username and tap OK. Tap Password on the touch-screen. Enter Password and tap OK. Tap Domain on the touch-screen. Enter Domain and tap OK.

Note: Username and Password cannot be blanks.

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3.2.1

Pull Print - Document list


Tap Pull Print to access the Document list that allows you to print individual documents. Documents appear in chronological order with the newest at the top of the list. Note: If there are more than 100 documents in the list of pull print documents, only the 100 most recent documents can be shown in the list. The Print all command still print all documents, and the document count is still the full amount of documents. 1. 2. 3. Tap Select All or select document(s). If there are more than 5 documents tap Forward to see additional documents. Press the Start button to print the selected documents. Tap Job End or press the yellow [//] Reset button to exit the document list.

Note: The document list does look different from the above screenshot. In the document list a document with a preceding R shows the document is retained. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. Tap Reset to deselect documents. Tap Update List to update the list of documents with pending documents that has finished spooling after the user logged in. Tap Copies to request multiple copies of the selected documents. To set the number of copies tap Copies and then press the C button to set copies to 0 and then enter the number of desired copies. Tap OK or Cancel. Tap Delete to delete the selected documents. To confirm that the documents should be deleted tap Delete or tap Save to cancel the operation.

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Tap More and then Info to see information about the selected document, including cost, driver name, use of color and duplex. Tap OK. Tap OK. Tap More and then Retained if you want document to remain on the list (server) after they have been printed. Tap OK and then Update List. A retained document is listed with a preceding R.

3.2.2

Copy
Press the Copy button and then press the Start button to copy the documents placed in the automatic document feeder (ADF).

3.2.3

E-mail
Press the Fax/Scan button. Tap E-Mail Me and then press the Start button to scan and e-mail the document to the e-mail address of the logged in user.

3.2.4

Logout
There is a configurable Timeout that defaults to 60 seconds and is controlled by the device. The logout process is initiated if no buttons are tapped for this period. To logout actively: Press the Access button

3.2.5

Register card at device


Register card with PUK code: 1. 2. 3. 4. 5. 6. Use card reader. If the card is unknown and there is an available PUK code in the SafeCom system the user is asked to enter his PUK code. Tap PUK code on the touch-screen. Enter PUK code and tap OK. Tap PIN code on the touch-screen. Enter PIN code and tap OK. The card is registered and you are asked to login again.

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4 Troubleshooting

Troubleshooting
This chapter contains troubleshooting hints for the SafeCom Go Oc product. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G3 Administrators Manual D60603.

4.1

SafeCom Help Desk Assistant


We want your SafeCom solution to be one that reduces not only print costs, but is also easy to support. In the following you will find useful troubleshoot hints. The most common problems reported by end-users have been compiled into an online SafeCom Help Desk Assistant available at safecom.eu/help

4.2

SafeCom Device Server does not start


The SafeCom Device Server requires Java Runtime Environment (JRE) version 1.6 or later. Please visit www.java.com to download this.

4.3

Devices are not configured against failover device server


If device server failover is initiated and the devices are not configured against the failover device server, make sure that failover is enabled on the failover device server (2.6). It is possible that the device web page indicates that the device is connected to the failover device server, but if failover is not enabled on the device server, it will not work.

4.4

Authentication version 2.0 not found


If you see this error message Authentication version 2.0 not found after updating F/W in the device, you need to change the Software Switch Setting to the following in the Service Mode on the device: Switch No.: 25 HEX Assignment: 20

Change Software Switch Settings: 1. 2. 3. 4. 5. 6. 7. 8. On the device press the Function Counter button. Tap the Meter Count button on the display, and then Check details. Enter the Service mode, by pressing the Stop button, enter '00', press Stop again, and then '01'. In the service mode tap System 2. Tap Software Switch Settings. Type '25' in Switch No. field. Type '20' in Hex Assignment field. Tap Fix.

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4.5

Open up for copy without authentication


There are two ways of opening up for copy without authentication on Oc: Via General settings: 1. 2. 3. 4. 5. Press the Function counter button and then Administrator settings. Enter the code '12345678'. Select User Authentication/Account track. Select General settings. Tap Public user Access and then set it to ON (without login).

Via User registration: 1. 2. 2. 3. 5. 6. Press the Function counter button and then Administrator settings. Enter the code '12345678'. Select User Authentication/Account track. Select User Authentication Settings and then User Registration. Tap 000/Public and then Edit. Unselect Print.

4.6

Error when upgrading existing device server installation


The following error might appear when upgrading an existing Device Server installation: "Error in action StopWindowsService" The following must be completed before running the installer again: 1. Kill the installer process with the following command: taskkill /F /IM scDeviceServer.exe 2. Stop the SafeCom Device Server Service with the following command: net stop scDeviceServer 3. Start the SafeCom Device Server again with the following command: net start scDeviceServer 4. Re-run the SafeCom Device Server installer.

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5 Regulatory information

Regulatory information
WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: Changes or modifications not expressly approved by SafeCom a/s could void the users authority to operate this equipment according to part 15 of the FCC rules. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to take whatever measures may be required to correct the interference at the user's own expense. CE conformance: This product has been developed and produced in accordance with the EMC directive and the Low Voltage directive and therefore carries the CE mark. EMC directive: This product observes the rules and regulations of the EMC directive. If so required, a declaration of conformity in local language stipulating the applied rules and regulations can be obtained.

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6 Index

Index
Document history, 7 Help Desk Assistant, 27 ID code, 16 Manuals, 6 Patent, 2 Post track, 17 Regulatory information, 29 SafeCom Help Desk Assistant, 27 System requirements SafeCom Go Oc, 4 Tracking data adjustment, 17 Trademarks, 2 Troubleshooting, 27

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