BenjaminEisenhutt

SUMMARY OF SKILLS

807 N Woodridge Ln, Liberty, MO 64068 s507904@mail.nwmissouri.edu 816-820-9584

Use expert observation skills to correctly identify key needs, and employ critical thinking skills to create programs or find solutions to address them. Known for regularly utilizing tools and training in high stress situations while maintaining professional composure. Able to provide excellent customer service by fostering positive relationships with both employees and customers.

EDUCATION
Bachelor of Science in Industrial/Organizational Psychology and Psychology Northwest Missouri State University (NWMSU), Maryville, MO Financed through scholarships and part time employment. December 2014 GPA 3.35/4.00

WORK EXPERIENCE
NWMSU Residential Life | Maryville, MO Spring 2011- Present Resident Assistant Present active and passive programs aimed at educating students using Residential Life Competencies designed to help students living on campus and to build a cohesive campus community. Interact with residents on a daily basis answering questions and cultivating relationships. Contribute to student retention by providing residents with varying needs access to tools and services on and off campus. Enforce University Policy when applicable ranging from quiet hours policy, alcohol violations, and personal/mental health emergencies. Perform periodic safety checks and respond to emergencies ranging from maintenance issue to policy violations. Provide detailed nightly logs of encounters with residents and emergency situations in the building for judicial proceedings. Supply quality customer service to residents that come to the desk up to 6 hours a week; scheduling meetings with hall director and other staff, distributing daily mail, and performing general upkeep. Serve as an active role model for newer staff members providing encouragement, constructive feedback, etc. Enhancing understanding of human resource procedures by coordinating the Student Staff Selection interview process. Selected to present programs aimed at educating and empowering Res Life Staff ranging from time management, conflict resolution methods, team building, communication, etc. Navigators Jacksonville Summer Training Program | Jacksonville, FL Team Leader Summer 2013 Created personalized weekly one to one meeting schedules for each team member outlining daily reading plans, time management applications, areas of growth, and areas needing improvement. Facilitated weekly educational book studies. Planned and executed team-building outings for grou[s of 10 to 20; arranged transportation for team members. Completed team leader training for one to one schedules, reading plans, and educational material. Guided conflict resolution between team members. Worked for the University of North Florida Housing and Residence Life Department performing general building maintenance.