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Chapter 1

Warehouse management is part of the logistics system. Logistics is the process of planning, implementing and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customers requirements. Activities include but are not limited to warehousing, transportation, private fleets, inventory control, purchasing, production scheduling, customer service and long range planning. The objective of the warehouse is to minimize cost & maximize customer service. To do this efficient warehouse operations perform the following: Provide timely customer service Keep track of item so they can be found readily and correctly.

Minimize the total physical efforts & thus the cost of moving the goods into & out of storage. Provide communication links with customers.

1. Receiving To receive the goods from inbound carrier into the warehouse Providing assurance that the quantity & quality of goods are as ordered. Disbursing goods to storage or others.

2. Prepackaging

Perform in the warehouse when product are received in bulk.

3. Putaway 4. Storage The physical containment of goods while it is awaiting a demand. The act of placing merchandise in storage.

5. Order Picking The process of removing items from storage to meet a specific demand.

6. Packaging and/or Pricing An optional step after picking process.

7. Sortation and/or accumulation. 8. Unitizing and shipping

Row material and component warehouse Hold raw materials at or near the point of induction into a manufacturing or assembly process.

Work in process warehouses Hold partially completed assemblies and products at various points along an assembly or production line. Finished goods warehouses Hold inventory used to balance and buffer the variation between production schedules and demand. Fulfillment warehouses and fuifillment centers Receive, pick and ship small orders for individual consumers.

Distribution warehouses and distribution centers Accumulate and consolidate products from various points of manufacturing within a single firm, or from several firms for combined shipment to common customers.

Local warehouses Distribute in the field in order to shorten transportation distances to permit rapid response to customer demand. Value-added services warehouses Serve as the facility where key product customization activities executed, including packaging, labeling, marking, pricing and return processing.

1.profile Create and maintain profiles.

2. benchmark Benchmark warehouse performance, practices and operating infrastructure against world class standards. 3. innovate Innovate: reconfigure warehouse processes by eliminating and streamlining as much work content as possible. 4. automate Automate the warehouse means to computerize and mechanize.

5. humanize Humanize warehouse operations by involving operators in redesigning in all processes and daily activities.

Chapter 3

Putaway accuracy: the percent of items putaway correctly.

Inventory accuracy: the percent of warehouse locations without inventory discrepancies. Picking accuracy: the percent of order lines picked without errors. Shipping accuracy: the percent of order lines shipped without errors.

Chapter 4

Chapter 10

1. Excellent utilization of dock resources (dock doors, dock equipments, dock space, dock operators & dock supervisors) because the receiving & shipping processes can share dock doors. 2. Facilitating cross-docking because the receiving & shipping docks are adjacent to one another & may be co-mingled. 3. Excellent lift truck utilization because putaway & retrieval trips are easily combined & because the storage locations closest to the receiving & shipping docks are natural locations to house fast moving items. 4. Enables expansion opportunities in three directions (left, right & rear) 5. Yields excellent security because there is a single side of the building used for entry & exit. 6.

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