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Ken Butler Arlen Schleif 10/1/12 Your 9/27/12 Email
The purpose of this memo is to respond to the issues you raised in your 9/27/12 email to me. In that email, you stated that you do not receive uninterrupted ten minute breaks when you work at store 213. You further alleged that you believe the August 20, 2012, corrective action issued by me shows that The Battery Source, Inc. (“TBSI”) intends to fire you for complaining about the lack of rest breaks. That is incorrect. As an initial matter, TBSI’s rest period practice is fairly informal due to the nature of running retail establishments of our size. Our number one job is to provide the best, efficient, and knowledgeable service to all of our customers as they come to our store and we have no control of their flow during the day. That frequently means that rest periods and meal periods cannot occur at a set time each day. Nonetheless, there is plenty of time each day when customers are not present for you and other employees to get ten minute rest breaks in the morning and afternoon as well as consume your meal. Because your meal period cannot be an uninterrupted one because of the nature and size of our business, we pay you for the entire period worked. If we allowed a full thirty minute uninterrupted (and therefore unpaid) meal period, your work day would have to be extended that thirty minutes each day to make a full forty hour work week, and our customers and business needs would not be met. In the near future TBSI will be implementing a system to more formally track employee break time. Beyond that, the corrective action issued by me has nothing to do with your concerns regarding rest breaks. The fact is that we received a major complaint from a customer regarding your interactions with her. This complaint was serious enough to make it to Batteries Plus corporate. TBSI cannot allow negative customer interactions. We understand that there are generally two sides to every story. However, if management believes a customer complaint is well-founded, TBSI will issue corrective actions. It will continue to issue corrective actions or administer other discipline to you if it receives additional customer complaints that it deems credible. The purpose of a corrective action report is to help correct any behavior that in the company’s opinion is not the appropriate or desired method to handle a situation or a procedure. Corrective
action memo's are typically used to bring focus to a problem and help change future behavior. You complained to me that you believed it was unethical of TBSI to tell customers that it recycles their old batteries. You contend that Marion Count y’s landfill service burns them in the Woodburn incinerator. It is not clear to us where you received your information regarding Marion County’s practice with regard to batteries. However, I can tell you in no uncertain terms that Marion County informs us and the rest of the world that it recycles batteries. That information is found at this website: http://www.co.marion.or.us/PW/ES/wastereduction/recycling/batt.htm?WBCMODE=Pre 8sentationUnpublis We do not know what Marion County’s actual practice is. However, we tell customers that their batteries are recycled because that is what Marion County tells us occurs with those batteries. Therefore, your contention that TBSI has acted unethically is unfounded. Despite your assertion to the contrary, TBSI has treated you with dignity and respect and it is our expectation that our customers are treated with the same dignity and respect on a consistent basis. Your failure to do so will result in additional corrective action and or discipline.