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Name Firoz Khan G M

Roll No.
Program MBA – Lateral Entry

Subject Marketing Management

Code MB 0030

Learning Systems Domain –Indira Nagar,

Centre Bangalore

1. Explain BCG Matrix?

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This model is used to identify company’s SBU’s position in the market.
This model identifies the SBU’s strengths weaknesses, opportunities and
threats on the basis of market growth rate and relative market share.
This model is also known as growth share matrix.

The origin of the Boston Matrix lies with the Boston Consulting Group in
the early 1970s. It was devised as a clear and simple method for helping
corporations decide which parts of their business they should allocate
their available cash to. Today, this is as important as ever because of the
limited availability of credit.

However, the Boston Matrix is also a good tool for thinking about where
to apply other finite resources: people, time and equipment.

Market share is the percentage of the total market that is being serviced
by your company, measured either in revenue terms or unit volume
terms. The higher your market share, the higher proportion of the market
you control.

The Boston Matrix assumes that if you enjoy a high market share you will
normally be making money (this assumption is based on the idea that you
will have been in the market long enough to have learned how to be
profitable, and will be enjoying scale economies that give you an

The question it asks is, "Should you be investing your resources into that
product line just because it is making you money?" The answer is, "not

This is where market growth comes into play. Market growth is used as a
measure of a market's attractiveness. Markets experiencing high growth
are ones where the total market is expanding, which should provide the
opportunity for businesses to make more money, even if their market
share remains stable.

By contrast, competition in low growth markets is often bitter, and while

you might have high market share now, what will the situation look like in
a few months or a few years? This makes low growth markets less

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Axis components:
a. Market Growth rate: the rate at which market is growing.
b. Relative Market Share: market share of the SBU dived by the
market share of the largest competitor.

Model Components:

These groups are explained below:

Low Market Share / Low Market Growth.
In these areas, SBU’s market presence is weak, so it's going to take a lot
of hard work to get noticed. Also, you won't enjoy the scale economies of
the larger players, so it's going to be difficult to make a profit.

Cash Cows:
High Market Share / Low Market Growth
Here, SBU’s are well-established, so it's easy to get attention and exploit
new opportunities. However it's only worth expending a certain amount of
effort, because the market isn't growing and your opportunities are we can say cash cow can be milked.

High Market Share / High Market Growth
Here SBU’s are well-established, and growth is exciting! These are
fantastic opportunities, and you should work hard to realize them.

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Question Marks (Problem Child):
Low Market Share / High Market Growth
These are the opportunities no one knows what to do with. They aren't
generating much revenue right now because you don't have a large
market share. But, they are in high growth markets so the potential to
make money is there. Here there are two choices, either to invest heavily
to bring it to star position or divest or liquidate from that position.
Question Marks might become Stars and eventual Cash Cows, but they
could just as easily absorb effort with little return. These opportunities
need serious thought as to whether increased investment is warranted.

Key Points
The Boston Matrix is an effective tool for quickly assessing the options
open to you, both on a corporate and personal basis.

With its easily understood classification into "Dogs", "Cash Cows",

"Question Marks" and "Stars", it helps you quickly and simply screen the
opportunities open to you, and helps you think about how you can make
the most of them.


As any other marketing theories in the field, the BCG matrix model is not
perfect either. There are according problems of this theory.
Some limitations concerning the particular use of BCG include:
1. Only two dimensions – market share and product or service growth
rate, are employed. These are the first limitations.
2. How to define market and how to get data about market share are also
3. High market shares don’t always necessarily lead to profit at all times.
It is not the only success factor.
4. Low share or niche businesses can be profitable too, which means in
the real world some Dogs can be more profitable than cash Cows.
5. The model cannot reflect the growth rates of the general market and
market growth is not the only indicator for market attractiveness.
6. The model also neglects the effects of synergy between different
business units.

2. Describe the marketing mix for Pepsi.

Marketing Mix:
The product, its price, promotion and distribution / position blended
together to get favourable response from the customer.

PepsiCo is one of the world’s largest food and beverage companies with
annual turnover of $44 billion [2008]. The company employs

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approximately 185000 people worldwide, and its products are sold in
approximately 200countries through 4 Ps of marketing mix which are
1. Product
2. Promotion
3. Place
4. Price

1. Pepsi Products:

Pepsi follows on Quality standard across the globe.
Pepsi has a long standing commitment to protecting the consumers whose
trust and confidence in its products is the backbone of its success. In
order to ensure that consumers stay informed about the global quality of
all Pepsi products sold in world, Pepsi products carry a quality assurance
seal on them.
“One Quality Worldwide” assurance seal appears on the entire range of
Pepsi’s beverages.
The composition of the soft drink is as follows:
Water (86-90%), Sugar (10-13%), CO2 (0.3 -0.7%) and Concentrate
- Water used in Pepsi Co soft drinks must be as safe as possible for
human consumption. At every plant , Pepsi require incoming water
to be purified even further, using a variety of processes. At
minimum, every plant in world employs a dual back to back carbon
- Sugar must meet the standards of quality of Pepsi, which are
uniform for all plants across world. All Pepsi sugar manufacturers
should undergo the same supplier qualification process. All plants in

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the world further purify sugar with hot activated carbon anf fine
- The Co2 in each bottle of Pepsi surpasses the recognised standards
for medical use. Each supplier undergo rigorous qualification
process, which includes the complete audit of refineries and testing
from international laboratories. Each batch carries certificate of
analysis and compliance.
- Concentrates which makes up less than 1 % of Pepsi finished
beverages, also are diligently controlled. All ingredients including
flavours, emulsifiers, preservatives, colours, sweeteners are of food
grade and approved by global standards like JECFA/CODEX etc.

To conclude, Pepsi products comply with most stringent international



Pepsi logo evolution:

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2. Pepsi promotion:

Promotion is a key element of marketing program and is concerned with

effectively and efficiently communicating the decisions of marketing
strategy, to favourably influence the target customers’ perceptions to
facilitate exchange between the marketer and the consumer that may
satisfy the objective of both.
A company’s promotional efforts are the only controllable means to create
awareness among publics about itself, the products and services it offers,
their features and influence their attitudes favourably.
It is any paid form of non personal mass communication through various
media to present and promote product, services and ideas by an identified
PepsiCo has advertised its products through many different channels and
media. Through TV we have seen different advertisements of its products
such as Pepsi or Dew. PepsiCo always advertises its products targeting
those favourable television programs like sports, series etc.
Through News papers PepsiCo has advertised wide range of products and
also through posters a message has been sent to a lot of people about the
products which it offers.

3. Pepsi Place:

Decisions with respect to distribution channel focus on marketing the

product available in adequate quantities at places where consumers are
normally expected to shop for them to satisfy their needs. Depending on
the nature of the product, marketing management decides to put into
place an exclusive, intensive or selective network distribution, while
selecting appropriate dealers or wholesalers.
- Direct distribution:
o Delivery of post mix cylinders and handling of key accounts; the
key accounts are different wholesalers, restaurants and hotels
like pizza hut, etc. These are known as national key accounts and
are very important in terms of competition.
o Export parties.
- Indirect Distribution:
o Through base market distributors
o Through outstation distributors.
Before delivering the product, some certain guiding principles are followed
for the assessment of distributors’ capability
- Applicants must have 20to 25 vehicles
- Applicants must have 20000 cases of empty bottles
- Applicants must deposit 1000000 as a security.
This is usually done through taking over key revenue areas. If the
distributor des not achieve sales target, the distribution is taken back and
addition of new distributor is done.

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4. Pepsi Price:

Pricing decisions are almost always made in consultation with marketing

management. Price is the only marketing mix that can be altered quickly.
Price variables such as dealers price, retail price, discounts, allowances,
credit terms etc., influence the development of marketing strategy, as
price is a major factor that influences the assessment of the value
obtained by customers.

Supplier Manufacturer  Distributor  Retailer  Customer

Customers directly relate price to quality, particularly in case of profucts

that are ego intensive of technology based. Pepsi being a company which
emphasizes product quality, it tends to sell it sproducts with price range
from moderately low to high prices depending on the use and target

Sample price list

Pegular Pepsi (150ml) ->Rs .8/-
Pepsi (250ml) ->Rs.15/-
Pepsi can (300ml) ->Rs.25/-
Pepsi (1.5L) -> Rs.50/-

3. Choose any well-known company and study the micro

environment and macro environment for the same.
Company : PepsiCo

Micro Environment

Supplier :

Marketing Intermediaries:
The***** was set up in **** and is the selling agent for Pepsi in south
India, it is based in the *****. It manages the supply of several
wholesalers, retailers, restaurants, hotels and other such food outlets.In
order to acieve the projected sales targets effectively, the organisation
ensures a comprehensive strategic alignment with the overall Pepsi’s
business strategy.
Pepsi cutomers are mostly of youg generation between age 14 and 30

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Coca-Cola is the main competitor in India.

There are lots of public are included such as channels, investment houses,
radio stations, news papers community groups, general public etc. And
also internal public include workers, board of directors, managers and so

Macro Environment:

Demographic forces:
The age of potential customers is around 14 to 30years.
As far as income levels are concerned, Pepsi targets mainly middle
class to the upper class.
Economic Forces:
When the economy of the consumer becomes low and expenses become
high, consumers move towards another product which is of lower cost
than the PepsiCo product.
Natural forces:
Due to any earthquake, or disaster shortage of product will be there by
marketers or suppliers, so this affects the product and market.
Technology Forces:
There is huge investment from the government to develop the
infrastructure opportunities and the creation of the new product such as
new advanced formulas, changes in technology of production this affects
the product.
Political and legal:
India is politically stable and hence economy is stable and as a result it
attracts investments from other countries. This increases other beverages
companies to enter Indian market and this in turn affects the Pepsi

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Cultural forces:
Majority of Indians are non vegetarians and they expect the beverages
they consume must be free from all insects. Hence even if a small insect
is found in an Pepsi product in any part of India by a customer, this
affects the business of Pepsi in whole country.

4.Write a short note on consumer buying behaviour

Consumers are individuals, households, or businesses who use the

products. Here we will consider only individuals and households.
Consumer characteristics vary from country to county. Therefore it is a
challenging task for marketer to understand the need, buying behaviour
of consumer before developing the product and marketing program.
Characteristics affecting the consumer behaviour:
Marketer need to understand the impact of the following factors on his/
her organisation.
a. Cultural factors:
- Culture is the combination of costoms, beliefs and values of
consumers in a particular nation. Majority of Indians are
vegetarians and a company which sells non-vegetarian items should
analyse these values of the consumer. For example, KFC which sells
chicken dishes all over the world added vegetarian burgers in their
menu to serve vegetarian consumers.
- Subcultures are part of culture comprising, geographic regions,
religions, nationalities and racial groups. The value system of these
groups differs from others. For example, Hindus in north India
prefer to spend their time with family during the navaratri festival.
During this time to attract consumers, restaurants started offering
the authentic navarathri dishes.
- Social Class are permanent groups in the society whose members
have common linkings. According to Mckinsey consumer report,
Indian consumers can be classified into 5 different categories.
o Deprived: Deprived are the people who earn less than
Rs.90000 annually. This group is also known as below poverty
line. People in this category will do less of semiskilled work.
o Aspires: As pires belongs to the families who earn between
Rs.90000 to Rs. 200000. This group consists of shop keepers,
industrial workers, and small land holding firms. Half of their
earned money goes for basic amenities and food.
o Seekers: Seekers earn between Rs200000 and Rs. 500000.
This class varies largely. This group contains fresh workers,
middle level employees, government employees and business

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o Strivers: Strivers earn between Rs500000 and Rs1000000.
They are considered very successful. The group contains
business people, large farmers, senior government officials
and professionals. They are leading the consumption lead
India growth.
o Global Indians: They are earning more than Rs.1000000.
this group is comprised of senior officials, professionals, and
top business executives. India is witnessing growth in this

b. Social factors:
Human beings are social animals. They live and interact with other
people. Therefore there is a chance of influence by others on their
opinions. Marketers identify such influential persons or groups of
consumer. Generally such groups are classified into two major groups
namely reference groups and family.
Reference Groups are used in order to evaluate and determine the
nature of given individual or other group’s characteristics and social
attributes. Reference groups are those that people refer to when
evaluating their own qualities, circumstances, attitudes, values and
Family: Indian culture gives utmost importance to the family. People
discuss with their family before purchasing the valuable items.
Therefore many companies use either whole family or kids in their
promotional programs.
For example Godrej introduced memory backup auto washing machine.
They have shown family enjoying without any problems of washing
c. Personal Factors:
Individual factors like age, occupation, lifestyle and personality
influence the consumer decision making. Personality is the image of
personal traits. Traits includes self confidence, dominance, autonomy,
defensiveness, adaptability and aggressiveness. Many companies use
this concepts in their marketing communications. Bajaj pulsar used
muscularity to highlight its image(definitely male).
d. Psychological factors:

Motivation: (Need Hierarchy theory)

One of the most mentioned theory of motivation is the Hierarchy of
needs put forth by psychologist Abraham Maslow. He saw human
needs in the form of a hierarchy, ascending from the lowest to the
highest. As per him the needs are:
i. Physiological:
These are important needs for sustaining the human life. Food,
water, warmth, shelter, sleep, medicine and education are the
basic physiological needs. Until these needs are satisfied no
other motivating factor will work.

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ii. Security or safety:
These are the needs to be free of physical danger and of the fear
of losing job, property, food, shelter. It laso includes protection
against emotional harm.
iii. Social needs:
People will try to satisfy their needs for affection, acceptance and
iv. Esteem needs:
Once the people are satisfied with social needs, they would like
to have esteem needs like power, prestige, status, self-
confidence, self respect, achievements recognition and attention.
v. Needs for self actualisation:
Highest need in this hierarchy of needs. It is the drive to become
what one is capable of becoming. It includes growth, achieving
one’s potential and self fulfilment.

Marketers interested in finding what state of need of hierarchy the

consumer is in and what type of product to be developed to suit his
or her need.
It is the process of acquiring, interpreting, selecting and organising
sensory information.
Marketers research their consumer profile and communicates the
product or service messages to them either through radio, demo or
Types of consumer buying behaviour:
High involvement Low involvement
Significant difference Complex buying Variety seeking
between brands behaviour buying behaviour
Few differences Dissonance reducing Habitual buying
between brands buying behaviour behaviour
Complex Buying Behaviour:
Consumers who are representing this behaviour are highly involved in
the purchase if the product or service. The process become complex
as different between brands is very high. For example, customer who
wants to purchase refrigerator would like to know the meaning of
defrosting, door lock, digital temperature control etc. The price of the
product is usually high.
Comparison of 3 brands and significant difference between them:

LG GR T Akai Electrolux Kelvinator

282 D186 386
Defrost system √ √ √
Door lock √ √ √
Adjustablee shelves √ √ √
Moisture and humidity √ X √

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Deodorising ability √ √ √
Water dispenser X X √
√ √ √
From the above table it is clear that marketer should first develop the
belief about the brand, provide the information and differentiate
company brand from others.

Dissonance reducing buying behaviour:

The behaviour exhibited by the customer when product purchases
require high involvement but not only have few differences existed.
For example, customers who want to purchase CTV will not find many
differences between the brands but the price of the product and its
technicality makes customer to involve more. But customer will into
show post purchase dissonance which is very difficult to control.
Variety seeking buying behaviour:
When there is significant difference between the bands existing but
customer will not involve more while purchasing, marketer identify
this behaviour as variety seeking behaviour. There are many varieties
of biscuits available. One can purchase salt biscuits, cream biscuits,
Marie biscuits etc. The customer who purchases Britannia tiger earlier
may purchase sun feast biscuit next time. This does not mean that the
quality of tiger is inferior to other. In this situation marketer should
understand the following: -
- The market leader should encourage customers to buy repeatedly.
- Make product available and visible to customer.
- The firm who is not market leader should come out with
promotional techniques to encourage customer to purchase the

Habitual Buying behaviour:

The low involvement between the brands and few differences in
brands leads to this type of behaviour. For example spice powder
marketed by MDH, Everest or MTR have very few differences between
them and customers do not search the information to purchase
particular product. The following strategies can be followed by
- Use price and sales promotions to stimulate product trial.
- Use more visible aspects than wording in the advertisements.
- Television is the better medial for this type of products.
- Use classical conditioning theory to create advertisements.

5.Company A has homogeneous consumer preferences in

the market; Company B sells different variants of soaps,
While Company C is a small firm with constrained
resources. What do you think is the most suitable

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market coverage strategy for the all the three

Depending on the emerging patterns of the market segmentation,

homogenous preferences, diffused segmentation and cluster preference, a
company chooses its market segmentation strategy.

Company A:

This company can follow un-differentiated marketing strategy. In this

market coverage strategy, in which the company A treats the target
market as one and does not consider that there are market segments that
exhibit uncommon needs. The company A, focuses on the centre of the
target market to get maximum advantage. The feature of one product all
segments calls for presenting one market mix for the target market.

Company B:

This company can follow Differentiated marketing strategy. The company

B goes for proper market segmentation as depicted by its analysis of the
total market. The company, therefore, goes for several products or
several segment approach which calls for preparing different marketing
mixes for each of the market segment. This strategy can be followed by
company B which sells different soaps and each of them has its own
market. Thus the company B creates segment in the soap market and not
in toiletries market.

Company C:

This company can follow concentrated marketing strategy. The company

C follows one product one segment principle. The manufacturer gets
maximum knowledge about the segment needs and therefore acquires
special reputation. This strategy can also help the small companies like C
to stand against a large corporation because the small company can
create niches in its one product one segment approach by providing
maximum varieties.

Comparison of market coverage strategy:

Focus Undifferentiated Differentiated Concentrated

marketing Marketing Marketing
Product One/few Many One/ Few
Segment All Many One/ Few
Marketing One Many One/ Few

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Given the comparison of different coverage strategies, it is easy to locate
the strategies for companies A, B and C.

Company Undifferentiated Differentiated Concentrated

marketing Marketing Marketing
A Least Suitable Most Suitable More Suitable
B Most Suitable More Suitable Least Suitable
C More suitable Least Suitable Most Suitable

Given the above table, the firm’s resources and the products requirement
in its present form would decide the choice of a particular market-
coverage strategy. Finally the competitor’s adoption of a particular
strategy should be considered for deciding company’s own strategy.

6. Describe various bases for positioning the product

with example.

Overcoming positioning difficulties enables the company to solve the

marketing-mix problem. Thus seizing the high-quality position, requires
the firm to produce high quality products, charge a high price, distribute
through high-class dealers and advertise in high-quality media vehicles.
The bases of positioning strategies htat are available are:

a. Attribute Positioning:

A company positions itself on an attribute such as size or number of

years in existence. Sunfeast position its snack brand as bigger lighter
and crisper.

b. Benefit Positioning:

The product is positioned as a leader in certain benefit.

Automotive Hyundai santro
India’s best loved family car is now india’s simplest car to drive
Sub headline:
Hyundai introduces santro zip line automatic. No shifting gears, no
clutch no problem.

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The simplest car to drive (Positioning)

c. Use or Application Positioning:

Positioning the product as best ofrsome use and application. For

example kenstar positioned its product as unexpectedly cold.

d. User positioning:

Positioning the product as best for some user group. For example in
Parle-G, the booy was positioned as rock star. This advertisement
basically targets kids and boys.

e. Competitor Positioning:

The product claims to be better in some way than a named competitor.

For example, in the advertisement of Matrubhumi, base line says,
“In the wake of ABC results, Matrubhumi celebrates the addition of
33960 copies while nearest competitor laments the loss of 7258
Planner, “take note”.
It is directly mentioning its and competitors sales of news paper.

f. Product Category Positioning:

The product is positioned as the leader in a certain product category.

Bajaj CT100 was positioned as leader in the entry segment bikes.

g. Quality or Price Positioning:

The product is positioned as offering best value. Vegitable oil brand

dhara position itself as
‘ anokhi shuddata, anokha asar’
This means, company offers unique purity and unique effect.

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