Alignment & Troubleshooting

4.2.2 Error Message and Troubleshooting
Messages appear on the Smart Panel program window or on the control panel to indicate machine status or errors. Refer to the tables below to correct the problem.
Error Code 01-000 01-004 01-005 01-006, 01-018 01-009 01-010 01-014 01-017 02-000 02-001, 02-006 02-002 02-005 03-007 03-008 03-009 03-015 04-001 04-002 06/25/26/27-006 06/25/26/27-007 06/25/26/27-020 12-000 12-001 12-004 21-002 21-003 21-010 21-018 21-019 28-001 28-002 28-004 28-005 Error Message Door Open/Check Transfer Belt Paper Jam in MP Tray Paper Jam in Tray1 Paper Jam in tray2 Paper Jam inside machine Paper Jam in exit area Paper Jam bottom of duplex Output bin Full Remove paper Error #02-000. Turn off then on Error #02-001/02-006. Turn off then on Error #02-002. Turn off then on Error #02-005. Turn off then on Error #03-007. Turn off then on Error #03-008. Turn off then on Error #03-009. Turn off then on Error #03-015. Turn off then on Error #04-001. Turn off then on Error #04-002. Turn off then on Error #06/25/26/27-006 Error #06/25/26/27-007 Error #06/25/26/27-020 Load [Letter] in Tray1 Load [Letter] in Tray2 Load [Letter] in MP Paper Empty in Tray1 Pulled Out Tray1 Cassette Paper Empty in MP Tray Paper Empty in Tray2 Pulled Out Tray2 Cassette Not installed Transfer belt Not Compatible Transfer belt Replace new Fuser unit Not Installed Fuser unit [XXX] toner [XXX] toner [XXX] toner [XXX] : color [XXX] : color [XXX] : color Troubleshooting Page 21 page 22 page 23 page 24 page 25 page 26 page 27 page 28 page 29 page 30 page 31 page 31 page 32 page 32 page 32 page 33 page 34 page 34 page 35 page 35 page 35 page 36 page 36 page 37 page 38 page 39 page 40 page 41 page 42 page 43 page 44 page 44 page 44 page

Service Manual

4-23

Samsung Electronics

Alignment & Troubleshooting

01-000

Door Open/Check Transfer Belt

The front cover or the top cover is not securely latched or the transfer belt is not installed.

1. Harness is defective, Connector is not connected properly. 2. Sensor is defective.

1. Close the front cover or top cover perfectly. 2. If the PTB is not installed, install it. 3. Check the cover switch harness between Main PBA and HVPS. 4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA. 5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

Cover Switch Connector

CN27 Connector 24V1 No. 2,4,6,8 Pin No. 24 Pin 24V enable

Service Manual

4-24

Samsung Electronics

3. Check the MP empty sensor of the Cassette. 1. 3. Reconnect the harness. If it is defective. 1. Remove the jammed paper in MP tray. Check the feed sensor by using EDC mode after feed a paper from Cassette. Feed Sensor is defective. Pickup roller rubber is worn out. If the pick up roller does not rotate. the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up. If the problem persists. replace the defective part. 2.Alignment & Troubleshooting 01-004 Paper Jam in MP tray At printing. * Actuator-Feed (JC66-02294A) * Photo-Interrupter (0604-001095) Flat Pickup Solenoid 6p Feed/Tray empty 7p MP empty/MP solenoid Service Manual 4-25 Samsung Electronics . 2. replace the pick up solenoid. replace it. Pickup Clutch does not work. 4.

If so. Check the separator pad of the cassette. Check Actuator-Feed. Check if the Guide-adjust is adjusted for paper accurately. 1. If it become loose or life has expired. Pickup Clutch does not work. If it is defective. Check if the life of pick up roller(JC90-00932A) has expired. Pickup roller rubber is worn out. the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick up. After replacing the pick up roller. 1. Feed Sensor is defective. enter the tech mode and reset the count of the pick up roller. If it does not work correctly. 9. check the feed-sensor. Reconnect connector of CN4. replace it. Take out the cassette and remove the jammed paper.9 on HVPS. replace it. 6. replace the Feed motor (JC31-00112A).Alignment & Troubleshooting 01-005 Paper jam in tray 1 At printing. 3.5. * MEA-HOLDER PAD SHEET (JC97-03077A) UP(JC33-00022A). 3. 2. Service Manual 4-26 Samsung Electronics . 5. 8. replace it. 2. If the pick up roller rotates but the paper is not feeding.

If the pick up roller rotates but the paper is not feeding. Feed Sensor is defective. 1. replace the Clutch-Feed(JC97-03270A). 1. Check the sensor and connector in SCF. 2. check the Gear Pick up(JC97-03228A). replace it. If it is defective. 2. 3. If the pick up roller does not rotate. Reconnect the CN9 connector on Main PBA. 3. Pickup Clutch does not work. Service Manual 4-27 Samsung Electronics . 4. Take out the 2nd cassette and remove the jammed paper. the paper from the tray2 has not reached to a feed sensor within a programmed period of time after pick up. Pickup roller rubber is worn out.Alignment & Troubleshooting 01-006 01-018 Paper jam in tray 2 At printing. 5.

Check the OPC motor working. / OPC lock. Replace the actuator fuser and exit sensor. Exit sensor is defective. replace it. 5. At printing. Regi Clutch is defective. 4. At printing. the paper is not detected at exit sensor within a regular time. 1. if PTB-Belt is torn. roller and Regi shaft. 3. 2. 2. Flat Cable empty Service Manual 4-28 Samsung Electronics . 3. If the spring is defective. 1. 4. the paper is detecting at Regi sensor or Feed sensor continually. Feed Clutch is defective. Check the Spring tension of the Regi. Check PTB working condition.Alignment & Troubleshooting 01-009 Paper jam inside of machine Paper jam inside of machine 2. Feed sensor or Regi Sensor is defective.

If the actuator fuser sensing part has some problems. 1. Flat Cable Service Manual 4-29 Samsung Electronics . exit sensor is defective.If there is no jammed paper but error has occurred at warm-up. replace the actuator fuser and exit sensor.Alignment & Troubleshooting 01-010 Paper jam in exit area Paper jam in exit area .

Open the Front Cover and separate the PTB unit. Duplex sensor is not off within a programmed period of time after paper moves into duplex path. 1. 4. check if the spring of exit actuator exists or not. Check if exit actuator’s replace time is not accuracy. If so. defective. Check the duplex ready sensor.Alignment & Troubleshooting 01-014 Paper jam at the bottom of duplex path 2. Service Manual 4-30 Samsung Electronics . 2. At Printing. 3. Check if the UI message is changed by the Duplex Ready Sensor operation. 3. 1. replace it. Remove the Jammed paper. Check if exit motor reverses when the paper needs to reload to the printer. Check the Duplex Ready Sensor Harness and Connector.

1. 3. 2. 2. 3.Alignment & Troubleshooting 01-017 Output bin Full. 1. * Actuator-Stacker (JC66-02065A) * Actuator-Outfull (JC66-02064A) * Photo-Interrupter (0604-001095) Service Manual 4-31 Samsung Electronics . Replace the Actuator-Stacker and Actuator-OutFull. Remove paper The out-bin full sensor is on for 600ms. Check the Out-Bin Full Sensor Harness and Connector. Check if the UI message is changed by the Out-Bin Full Sensor operation. Check the Out-Bin Full Sensor. Clear the paper on exit tray. Reconnect the CN3 connector on Main-PBA.

2. And turn on the power. Fuser Unit is not installed and AC is not supplied to the Heat Lamp. Turn off the power. replace the Main-PBA. reconnect the CN35 connector on Main-PBA. 3. CN35 Thermistor Service Manual 4-32 Samsung Electronics . 4. 1.Alignment & Troubleshooting 02-000 Error :#02-000 Please turn off then on. If the problem persists. If the problem persists after replacing the fuser unit. replace the fuser unit. If the problem persists.

2. Turn off the power. Service Manual 4-33 Samsung Electronics . And turn on the power. Fuser Unit is not installed and AC is not supplied to the Heat Lamp. 5. replace the Fuser unit. . 6. 1. Check the connection of the Fuser AC on FDB 3. If the problem persists. Check the Fuser control harness . Replace the SMPS board or FDB (Fuser drive board).Alignment & Troubleshooting 02-001 02-006 Error :#02-001 Please turn off then on.

Replace the FDB.Alignment & Troubleshooting 02-002 System Error :#02-002 Please turn off then on. The machine can not control fuser temperature. Replace the Main-PBA. 3. If the problem persists. 02-005 The ADC port is short. 2. Replace the Fuser unit. 1. replace the Main PBA. 2. The machine can not control fuser temperature. The machine does not work until power off/on. The fuser unit is overheated. Service Manual 4-34 Samsung Electronics . 1. Turn the power off then on again. And turn on the power. System Error :#02-005 Please turn off then on. Turn off the power. 4.

replace the Main PBA. Error: #03-007 / 008 / 009 Turn off then on 1. Check the motor connector. Main Board is defective. 2. Fuser BLDC OPC BLDC Service Manual 4-35 Samsung Electronics . 3. 1.Alignment & Troubleshooting 03-007 03-008 03-009 Motor Signal is abnormal. Harness is defective. Corresponding motor is defective. If the problem persists after replacing BLDC motor. Reconnect the harness. replace the BLDC motor. If the problem persists. 3. 2. Connector is not connected properly.

If the problem persists. Fan Service Manual 4-36 Samsung Electronics .Alignment & Troubleshooting 03-015 Error: #03-015 Turn off then on Fan does not operate. 3. replace the Main PBA. 2. replace it. Fan is defective. 1. Check the CN17 connector (FAN) on Main PBA. If the FAN is defective.

CN10/11 LSU LD. 1. 1. Error: #04-002. Check the LSU connector on Main PBA. LSU motor does not operate. LSU is defective. Reconnect it. Laser beam detect signal has not occurred or is irregular. If the problem persists. 2. If necessary. Connector is not connected properly. replace it. 2. Turn off then on. Hsync Connector CN15 LSU Motor Connector Service Manual 4-37 Samsung Electronics . 3. Main Board is defective. Turn off then on.Alignment & Troubleshooting 04-001 04-002 Error: #04-001. Harness is defective. replace the LSU or Main PBA.

Reinstall Cartridge. Open the front cover. Close the front cover perfectly. Service Manual 4-38 Samsung Electronics .Alignment & Troubleshooting 06-006/7/20 25-006/7/20 26-006/7/20 27-006/7/20 Error: #06/25/26/27-006/7/20 [XXX] toner [XXX] : color The toner cartridge is not installed properly or its connector is contaminated. 3. 2. 25 : Cyan Cartridge 26 : Magenta Cartridge 27 : Yellow Cartridge 1.

2. 4. 1. 1. Service Manual 4-39 Samsung Electronics . If the problem persists. 2. Check the spring is put in right place of Actuator Feed.Alignment & Troubleshooting 12-000 12-001 Load [Letter] in Tray 1 Load [Letter] in Tray 2 The paper in tray is not proper. Tray1/2 Size Sensor is defective. Pull out Tray1 Cassette. a. 3. Install Tray1 Cassette. Load [Letter] paper in Tray1 Cassette. Check the harness and connector of the Tray1/2 Size Sensor. check if Feed-Actuator works correctly.

1. Check the harness and connector of the MP Size Sensor. MP Size Sensor is defective. Service Manual 4-40 Samsung Electronics . Load [Letter] paper in MP Tray.Alignment & Troubleshooting 12-004 Load [Letter] in MP The paper in MP tray is not proper. 2. Open MP Tray. 1. 2.

Alignment & Troubleshooting 21-002 Paper Empty in tray1 There is the paper in tray1 but error message is displayed. Check if the actuator is broken. 6p Feed/Tray empty Service Manual 4-41 Samsung Electronics . Tray1 empty sensor harness is not connected properly. Reconnect it. Empty Sensor is defective. 1. If it is defective. Check the paper empty sensor connector. 2. . replace it. 1. 2. 3. Check the paper empty sensor.

1. Reconnect it. Tray1 Home Position Sensor is defective. 2. The connector of the Tray1 Home Position Sensor is not connected properly. 2. Reinstall the tray1 cassette. Reconnect the / Feed sensor harness. Service Manual 4-42 Samsung Electronics .Alignment & Troubleshooting 21-003 Pulled Out Tray1 Cassette Tray1 cassette is inserted in machine but error message is displayed.Check the CST Draw connector. 1. 3.

2. replace it. 1. Actuator-Empty Service Manual 4-43 Samsung Electronics .Alignment & Troubleshooting 21-010 Paper Empty in MP tray There is the paper in MP tray but error message is displayed. Check if the MP Empty actuator is broken. Check the MP paper empty sensor connector. MP Paper Empty Sensor harness is not connected properly. 3. Reconnect it. Check the MP paper empty sensor. MP Paper Empty Sensor is defective. 1. 2. If it is defective.

Actuator Service Manual 4-44 Samsung Electronics . 2. 1. Check the paper Tray2 empty sensor.Alignment & Troubleshooting 21-018 Paper Empty in Tray2 There is the paper in tray2 but error message is displayed. . Reconnect it. Tray2 empty sensor harness is not connected properly. replace it. 2. 1. 3. Check the paper Tray2 empty sensor connector. Check if the Tray2 actuator is broken. If it is defective. Empty Sensor is defective.

If it is defective. Check the Tray2 Open micro sensor.Alignment & Troubleshooting 21-019 Pulled Out Tray2 Cassette Tray2 cassette is inserted in machine but error message is displayed. replace it micro switch sensor Service Manual 4-45 Samsung Electronics . The connector of the Tray2 Home Position Sensor is not connected properly. 3. Reinstall the tray2 cassette. Check the Tray2 Open micro sensor connector. 2. 2. 1. Tray2 Home Position Sensor is defective. 1. Reconnect it.

Alignment & Troubleshooting 28-001 Not installed Transfer belt The red LED is turning on and the machine does not operate. Replace the main board with normal one and test it. If it works replace main board. 1. Check CRUM PBA connector pins.Check if transfer belt unit is properly installed. 4. replace the transfer belt unit or CRUM PBA. Transfer belt is not installed properly. Check if the Transfer Belt CRUM Harness is defective and connected on engine board properly. If the CRUM PBA is defective. 2. CRUM Harness and connector CRUM and Main board connector PBA CRUM Service Manual 4-46 Samsung Electronics . CRUM PBA or main board malfunction 1. 3. Replace the CRUM PBA with normal thing and test it. Connector pin deformation or damaged harness 3. 2.

Install the fuser unit. Replace a current fuser unit with a new one 28-005 Not Installed Fuser Unit Fuser unit is not installed properly. Replace Transfer belt CRUM and check if machine works properly. 2. Service Manual 4-47 Samsung Electronics .Alignment & Troubleshooting 28-002 Not Compatible Transfer belt The red LED is turning on and the machine does not operate. 28-004 Replace new Fuser unit Fuser unit over a lifetime.