To resolve this issue, follow these steps: 1.

If the Lexmark print service is installed on your computer, turn off the LexBce Server service. To do this, follow these steps: a. lick Start, ri!ht"click #y omputer, and then click #ana!e. $. %xpand Services and &pplications, and then click Services. c. In the ri!ht pane, ri!ht"click LexBce Server, and then click 'roperties. d. (n the )eneral ta$, in the Startup type list, click *isa$led. e. +nder Service status, click Stop, and then click (,. f. -i!ht"click the 'rint Spooler service, and then click Start .if it is stopped/. !. 0uit omputer #ana!ement. 1. Test whether the issue is resolved. If the issue is resolved, you do not have to follow the remainin! steps. If the issue is not resolved, !o to step 2, and then follow the remainin! steps. 2. Start the computer in Safe #ode 3. Start #icrosoft 4indows %xplorer, and then delete all the files and the folders in the followin! two folders .where : is the drive where you have 4indows 5' installed/: • • :64indows6System216Spool6'rinters :64indows6System216Spool6*rivers6w21x78

9. Start -e!istry %ditor. To do this, click Start, click -un, type re!edit in the (pen $ox, and then click (,. 8. Locate and expand the followin! re!istry key: :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x78 >iew the list of su$keys. There should only $e the followin! su$keys: • • *rivers 'rint 'rocessors

?. If there are any su$keys other than the su$keys that are listed in step 8, follow these steps a. (n the @ile menu, click %xport. $. In the @ile =ame $ox, type a descriptive name for this key, and then click Save""for example, type 4indows=Tx78re!key. ;ou can use this $ackup of the :,%;<L( &L<#& :I=%6S;ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x78 re!istry key to restore the key if you experience any issues after you complete this procedure. c. *elete all the su$keys other than the su$keys that are listed in step 8. To do this, ri!ht"click each su$key that is not on the list, and then click *elete. lick ;es when you are prompted to confirm the deletion.

disconnect the printer ca$le from the computer. and then click #ana!e. and then try to print a test pa!e. where x is a num$er .<L( &L<#& :I=%6S. A.typically 1 or 2/.<L( &L<#& :I=%6S. Locate and then expand the followin! re!istry key: :. ri!ht"click the 'rint Spooler service. ri!ht"click each su$key that is not on the list. and then restart the computer. lick Start. lick . 1B. If there are any su$keys other than the su$keys that are listed in step 1B. (n the @ile menu. and then click Start .%. lick . and then click *elete. 0uit omputer #ana!ement.es when you are prompted to confirm the deletion.ST%#6 urrent ontrolSet6 ontrol6'rint6%nvironments64indows =T x786*rivers The re!istry entries for the printer drivers that are installed on the computer are stored in the >ersion"x su$key or su$keys. ri!ht"click each printer driver su$key. >erify that the 'rint Spooler service is runnin!. ri!ht"click #y omputer. follow these steps: . follow these steps: a.7. 13. c.%. In the @ile =ame $ox.ST%#6 urrent ontrolSet6 ontrol6'rint6#onitors re!istry key to restore the key if you experience any issues after you complete this procedure. c. In the ri!ht pane.<L( &L<#& :I=%6S.es when you are prompted to confirm the deletion. To add your printer. and then click *elete. There should only $e the followin! su$keys for the default print monitors: • • • • • BC Lan!ua!e #onitor Local 'ort 'CL Lan!ua!e #onitor Standard T 'DI' 'ort +SB #onitor 11. .%. and then delete the printer driver entries. add the printer that you want. If you have a local printer attached. %xpand Services and &pplications. Locate and then expand the followin! re!istry key: :.if it is stopped/. To do this. 11. reconnect the printer ca$le to the computer. %xpand the >ersion"x su$key or su$keys.ST%#6 urrent ontrolSet6 ontrol6'rint6#onitors >iew the list of su$keys. and then click Services. type #onitors-e!key. To do this. *elete all the su$keys other than the su$keys that are listed in step 1B. If you have a local printer attached. $.ou can use this $ackup of the :. $. and then click Save. click %xport. To do this. 12. type a descriptive name for this key "" for example. d. follow these steps: a.

a. c. The &dd 'rinter 4iEard starts. $. lick Start. . and then click 'rinters and @axes. lick &dd a printer. @ollow the instructions in the &dd 'rinter 4iEard to install the printer that you want.