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OPERATIONS MANUAL Page 1

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CONTENTS
SECTION 1

INTRODUCTION....................................................................................................................... 1

1.1ABBREVIATIONS USED IN THIS MANUAL............................................................................................... 2


1.03 VANUATU SEAPLANES LIMITED ADDRESSES AND LOCATIONS....................................................3
1.05 SCOPE OF ACTIVITIES......................................................................................................................... 3
1.07 STANDARDS OF COMPLIANCE........................................................................................................... 4
1.09 MANUAL HIERARCHY........................................................................................................................... 4
1.11 OPERATIONS MANUAL DISTRIBUTION LIST......................................................................................5
1.13 LIST OF EFFECTIVE PAGES................................................................................................................ 6
1.15 RECORD OF AMENDMENTS.............................................................................................................. 7
SECTION 2

MANAGEMENT & ORGANISATION ................................................................................... 1

2.01 PERSONNEL STRUCTURE................................................................................................................... 2


2.03 DUTIES AND RESPONSIBILITIES........................................................................................................ 3
CHIEF EXECUTIVE OFFICER (CEO)................................................................................................................. 3
MAINTENANCE CONTROLLER......................................................................................................................... 3
MANAGER SAFETY............................................................................................................................................ 3
DIRECTOR FLIGHT SERVICES......................................................................................................................... 4
PILOT IN COMMAND.......................................................................................................................................... 5
PILOT IN COMMAND (CONTINUED)................................................................................................................. 6
GROUND CREW................................................................................................................................................. 7

2.05 GENERAL FLIGHT CREW RESPONSIBILITIES...................................................................................8


FLIGHT CREW EMPLOYEES UNFIT FOR DUTY..............................................................................................8
ALCOHOL AND DRUGS................................................................................................................................... 10
FLYING WHILE UNDER MEDICATION............................................................................................................10
PARTICIPATION IN HIGH RISK SPORT..........................................................................................................10
IDENTIFICATION CARDS................................................................................................................................. 11
PERSONAL FILES............................................................................................................................................. 11
NEXT OF KIN..................................................................................................................................................... 11
DOCUMENTATION........................................................................................................................................... 11
OUTSIDE BUSINESS AND EMPLOYMENT.....................................................................................................11
OUTSIDE BUSINESS AND EMPLOYMENT (CONTINUED)............................................................................12
FLYING OTHER THAN COMPANY AIRCRAFT................................................................................................12

2.07 MANAGER TRAINING RESPONSIBILITIES.......................................................................................13


2.09 MANAGER QUALITY SYSTEMS RESPONSIBILITIES.......................................................................14
SECTION 3

DOCUMENT & DATA CONTROL ....................................................................................... 1

3.03 CONTROL & AMENDMENT OF THE COMPANY MANUAL SUITE................................................2


COPYING OF FORMS......................................................................................................................................... 3
CHANGES REQUIRING AN AMENDMENT........................................................................................................3
AMENDMENT PROCESS................................................................................................................................... 3

3.03 CONTROL & AMENDMENT OF THE COMPANY MANUAL SUITE (CONTINUED)........................4


3.5MANUAL AMENDMENT PROCEDURE FLOW CHART.........................................................................5
3.6CONTROL & AMENDMENT OF OTHER DOCUMENTS.......................................................................6
CONTROLLED DOCUMENTS............................................................................................................................ 6
AMENDMENT SERVICE..................................................................................................................................... 6

3.07 CONTROL & AMENDMENT OF OTHER DOCUMENTS (CONTINUED)...........................................7


3.09 CONTROL OF RECORDS.................................................................................................................... 8
PERSONAL RECORDS....................................................................................................................................... 8
OPERATIONAL AND TRAINING RECORDS......................................................................................................8
OPERATIONAL AND TRAINING RECORDS (CONTINUED).............................................................................9
MAINTENANCE RECORDS................................................................................................................................ 9
RESOURCE RECORDS...................................................................................................................................... 9

3.11 CONTROLLED DOCUMENTS REGISTER......................................................................................... 10


SECTION 4

FLIGHT ADMINISTRATION................................................................................................... 1

4.01 ASSIGNMENT OF FLIGHT CREW DUTIES......................................................................................2


FLIGHT AUTHORISATION.................................................................................................................................. 2

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 2

PILOT CATEGORISATION.................................................................................................................................. 2

4.03 CAAV CERTIFICATION......................................................................................................................... 3


4.05 DAILY FLIGHT RECORDS................................................................................................................... 4
4.07 FLIGHT AND DUTY TIMES................................................................................................................. 5
FLIGHT AND DUTY TIME SCHEME................................................................................................................... 5
COMMERCIAL TRANSPORT OPERATIONS.....................................................................................................6
RECORDING OF FLIGHT & DUTY TIMES.........................................................................................................7

4.09 OPERATIONS CHECKLIST.................................................................................................................. 8


4.09 OPERATIONS CHECKLIST (CONTINUED).......................................................................................... 9
4.11 OPERATIONS NOTICE BOARD........................................................................................................ 10
GENERAL OPERATING PROCEDURES..................................................................................................... 1
5.01 OPERATION OF AIRCRAFT CONTROLS............................................................................................ 2
ENGINE PERFORMANCE CHECKS.................................................................................................................. 2
TAXYING AIRCRAFT.......................................................................................................................................... 2
IN THE AIR.......................................................................................................................................................... 2
ON AIR TRANSPORT AND COMMERCIAL TRANSPORT OPERATIONS........................................................2
FLIGHT CREW TRAINING.................................................................................................................................. 3

5.03 GENERAL AIR OPERATIONS.............................................................................................................. 4


SAFETY............................................................................................................................................................... 4
PASSENGER COMFORT.................................................................................................................................... 4
LIMITATIONS....................................................................................................................................................... 4
VOLCANIC ACTIVITY AREA FLYING.................................................................................................................4
SMOKING............................................................................................................................................................ 4

5.05
5.07
5.09
5.11

CHECKS FOLLOWING MAINTENANCE............................................................................................. 5


COCKPIT CHECKLISTS....................................................................................................................... 6
DOCUMENTS & EQUIPMENT TO BE CARRIED.............................................................................7
FLIGHT CREW COMPETENCY CHECKS..........................................................................................8
FREQUENCY....................................................................................................................................................... 8
FLIGHT EXAMINER............................................................................................................................................. 8
SYLLABUS........................................................................................................................................................... 9
ADMINISTRATION.............................................................................................................................................. 9
GRACE PROVISIONS......................................................................................................................................... 9
OPERATIONS CHECK........................................................................................................................................ 9

5.13 FLIGHT FOLLOWING.......................................................................................................................... 10


5.15 FLIGHT PLANNING............................................................................................................................. 11
5.17 FUEL POLICY ..................................................................................................................................... 13
QUANTITY......................................................................................................................................................... 13
PUMPS AND FILTERS .................................................................................................................................... 13

5.19 FUEL - REFUELLING & DEFUELLING.............................................................................................. 14


NORMAL PROCEDURES................................................................................................................................. 14
AIR TRANSPORT & COMMERCIAL TRANSPORT OPERATIONS.................................................................14

5.19 FUEL - REFUELLING & DEFUELLING (CONTINUED)......................................................................15


FUEL SPILLAGE................................................................................................................................................ 15

5.21 GROUND CREW & AIRCREW MEMBER COMPETENCY CHECKS...............................................16


5.23 INOPERATIVE INSTRUMENTS AND EQUIPMENT............................................................................17
5.25 LOADING OF AIRCRAFT................................................................................................................... 18
GENERAL.......................................................................................................................................................... 18
SCALES............................................................................................................................................................. 19

5.27 MAINTENANCE.................................................................................................................................... 20
AEROPLANE MAINTENANCE.......................................................................................................................... 20
PILOT MAINTENANCE...................................................................................................................................... 20

5.27 MAINTENANCE (CONTINUED)........................................................................................................... 21


PILOT MAINTENANCE (CONTINUED).............................................................................................................21
RELEASE TO SERVICE.................................................................................................................................... 21

5.29 TECHNICAL LOG................................................................................................................................. 22


AEROPLANE MAINTENANCE.......................................................................................................................... 22

5.31 METEOROLOGICAL CONDITIONS.................................................................................................... 23


METEOROLOGICAL INFORMATION...............................................................................................................23
VFR AIR TRANSPORT OPERATIONS.............................................................................................................23

5.33 PASSENGER BRIEFING..................................................................................................................... 25


5.35 PASSENGER SAFETY........................................................................................................................ 26
5.37 PERFORMANCE.................................................................................................................................. 27
CORRECTION FACTORS................................................................................................................................. 28

5.39 SEAT BELTS....................................................................................................................................... 29


VANUATU SEAPLANES LTD

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5.41 USE OF AERODROMES.................................................................................................................... 30


PUBLISHED AERODROMES............................................................................................................................ 30

5.41 USE OF AERODROMES (CONTINUED)........................................................................................... 31


NON PUBLISHED AERODROMES................................................................................................................... 31

SECTION 6
6.01
6.01
6.03
6.05

SPECIFIC PROCEDURES..................................................................................................... 1

WATER OPERATIONS......................................................................................................................... 2
WATER OPERATIONS (CONTINUED).................................................................................................3
CARRIAGE OF ANIMALS..................................................................................................................... 4
DANGEROUS GOODS.......................................................................................................................... 5
GENERAL REQUIREMENTS.............................................................................................................................. 5
EXCEPTIONS...................................................................................................................................................... 5

6.05 DANGEROUS GOODS (CONTINUED).................................................................................................. 6


EXCEPTIONS (CONTINUED)............................................................................................................................. 6

6.07 FIREARMS............................................................................................................................................. 7
UNLOADED FIREARMS...................................................................................................................................... 7
LOADED FIREARMS........................................................................................................................................... 7

6.09 LOW LEVEL OPERATIONS................................................................................................................... 8


COMMERCIAL TRANSPORT OPERATIONS.....................................................................................................8
COMMERCIAL TRANSPORT OPERATIONS (CONTINUED)............................................................................9
FLIGHT TRAINING.............................................................................................................................................. 9
LOW LEVEL AREAS............................................................................................................................................ 9
DISPLAY FLYING................................................................................................................................................ 9

6.11 OFFSHORE OPERATIONS................................................................................................................ 10


6.13 PHOTOGRAPHY/FILMING.................................................................................................................. 11
6.15 AIR AMBULANCE OPERATIONS ....................................................................................................... 12
SECTION 7

AIRCRAFT ............................................................................................................................... 1

7.01 AIRCRAFT APPROVED TYPES.......................................................................................................... 1


HIRED OR LEASED AIRCRAFT......................................................................................................................... 1

7.03 INSTRUMENT AND EQUIPMENT REQUIREMENTS............................................................................2


7.05 LAKE LA4-200 YJ-VSL1....................................................................................................................... 3
SPECIFICATIONS .............................................................................................................................................. 3

7.05 LAKE LA4-200 YJ-VSL1 (CONTINUED).............................................................................................. 4


WEIGHT & BALANCE.......................................................................................................................................... 4

7.07 CESSNA U206G YJ-RV15................................................................................................................... 5


SPECIFICATIONS .............................................................................................................................................. 5

7.07 CESSNA U206G YJ-RV15 (CONTINUED)........................................................................................... 6


WEIGHT & BALANCE.......................................................................................................................................... 6

7.07 CESSN T206H YJ-RIR......................................................................................................................... 7


SPECIFICATIONS .............................................................................................................................................. 7

7.07 CESSNA T206H YJ-RIR (CONTINUED)..............................................................................................8


WEIGHT & BALANCE.......................................................................................................................................... 8

SECTION 8

TRAINING................................................................................................................................ 1

8.01 FLIGHT CREW TRAINING PROGRAM ..............................................................................................2


INITIAL TRAINING............................................................................................................................................... 2
TRANSITION TRAINING..................................................................................................................................... 2
RECURRENT TRAINING.................................................................................................................................... 3

8.03 FLIGHT FOLLOWING AND OVERDUE ACTIONS.............................................................................4


8.05 FLIGHT CREW MEMBER INSTRUCTOR / FLIGHT EXAMINER QUALIFICATIONS........................5
8.05 FLIGHT CREW MEMBER INSTRUCTOR / FLIGHT EXAMINER QUALIFICATIONS (CONTINUED)
.......................................................................................................................................................................... 6
8.07 GROUND CREW TRAINING PROGRAM...........................................................................................7
8.09 PASSENGER BRIEFING....................................................................................................................... 8
8.11 PILOT MAINTENANCE & ROLE EQUIPMENT CHANGES..............................................................9
8.11 PILOT MAINTENANCE & ROLE EQUIPMENT CHANGES (CONTINUED)....................................10
8.13 REFUELLING / DEFUELLING.............................................................................................................. 11
SECTION 9

EMERGENCY PROCEDURES............................................................................................... 1

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 4

9.01 ACCIDENTS OR INCIDENTS.............................................................................................................. 2


IMMEDIATE ACTIONS FOR ACCIDENTS .........................................................................................................2
NOTIFICATION OF AN ACCIDENT.................................................................................................................... 2

9.01 ACCIDENTS OR INCIDENTS (CONTINUED)......................................................................................3


NOTIFICATION OF AN INCIDENT...................................................................................................................... 3
ACCESS TO AN AIRCRAFT ACCIDENT............................................................................................................3
INVESTIGATING AND REPORTING.................................................................................................................. 3
INVESTIGATING AND REPORTING (CONTINUED)..........................................................................................4
MEDIA.................................................................................................................................................................. 4

9.03 EMERGENCY AND SURVIVAL EQUIPMENT REGISTER................................................................5


9.05 EMERGENCY SITUATION ACTION PLAN......................................................................................... 6
IN-FLIGHT EMERGENCIES................................................................................................................................ 6
NOTIFICATION.................................................................................................................................................... 7
ON-GROUND EMERGENCIES........................................................................................................................... 7
CONTACT TELEPHONE NUMBERS.................................................................................................................. 7

9.07 RESTRICTION OR SUSPENSION OF OPERATIONS......................................................................8


9.09 COMMUNICATIONS FAILURE ............................................................................................................. 9

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OPERATIONS MANUAL Page 5

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SECTION 1 INTRODUCTION

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 1

INTRODUCTION
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1.1

ABBREVIATIONS USED IN THIS MANUAL

AGL
AIP
AME
AMSL
ARA
ATC
ATO
CAAV
CAR
CEO
COG
CTO
DG
ELB
FDT
ft
GPS
IAW
IFR
km
LEP
LFA
nm
NOTAM
NZCAA
MTOW
OPS SPECS
PIC
POB
QA
SAR
VFR
VSL

Above Ground Level


Aeronautical Information Publication
Aviation Medical Examiner
Above Mean Sea Level
Annual Review of Airworthiness
Air Traffic Control
Air Transport Operation
Vanuatu Civil Aviation Authority
Civil Aviation Rule
Chief Executive Officer
Centre of Gravity
Commercial Transport Operation
Dangerous Goods
Emergency Locator Beacon
Flight and Duty Time
Feet
Global Positioning System
In accordance with
Instrument Flight Rules
Kilometres
List of Effective Pages
Low Flying Area
Nautical Mile
Notices to Airmen
New Zealand Civil Aviation Authority
Maximum Take Off Weight
Operational Specifications
Pilot in Command
Persons on Board
Quality Assurance
Search and Rescue
Visual Flight Rules
Vanuatu Seaplanes Limited

VANUATU SEAPLANES LTD

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INTRODUCTION
EFFECTIVE 28 APR 13

1.03 VANUATU SEAPLANES LIMITED ADDRESSES AND LOCATIONS


ADMINISTRATION OFFICE

FLIGHT OPERATIONS

MAINTENANCE BASE

Ph- +64 3 3317010


Mob- +64 21 748382

VSL Office
Main Terminal
Santo Airport
Ph- +678 5554200

(Vanuatu)
Airworx Engineering
Bauerfield International Airport
Port Vila
Ph +6785512744

Bauerfield International Airport


Port Vila
Ph- +678 5554200

Air Vanuatu Engineering


Bauerfield International Airport
Port Vila
Ph +678 22176

POSTAL ADDRESS
(New Zealand)
Vanuatu Seaplanes
PO Box 12-200
Christchurch
NEW ZEALAND
POSTAL ADDRESS
(Vanuatu)
Vanuatu Seaplanes
PO Box 844
Luganville
Santo
VANUATU

E-MAIL
paradise@vanuatuseaplanes.com
WEBSITE
www.vanuatuseaplanes.com

(New Zealand)
Allison Avionics Limited
PO Box 14-002
CHRISTCHURCH
New Zealand
Ph+64 3 359 1205

1.05 SCOPE OF ACTIVITIES

VSL undertakes aeroplane ATOs and CTOs under a CAAV CAR Part 135 General Aviation Air Operator
Certificate. Services provided are Air Transport Flights, Commercial Transport Flights, Air Ambulance,
Search and Rescue, Joy-rides & Scenic Flights, Aerial Survey, and Aerial Photography. Operations are
carried out under Visual Flight Rules.

Area of Operations:
Torba Province

Sanma Province

Penama Province

Malampa Province

Shefa Province

Tafea Province

VSL generally operates into the same list of aerodromes as Air Vanuatu, plus Ratua Island.
VSL operates into water areas that conform with the specifications as detailed in Section 6.1 Usual
areas include:
Oyster Bay

Gaua Lake

Segond Channel

Ratua Island

Velit Bay

Port Olry

Maintenance is carried out at Bauerfield International Airport, Port Vila.

VSL administration is undertaken from its Administration Office, Santo Airport.

Flight planning and flight administration are carried out from the operations base at Santo Airport.

All activities carried out under this Company exposition are conducted under the trading name of
Vanuatu Seaplanes. This trading name is clearly displayed to passengers before they board the aircraft
and is used in the Company advertising (CAR Part 119.161).

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 3

English is the common language of the Company. (CAR Part 135.55)

INTRODUCTION
EFFECTIVE 28 APR 13

1.07 STANDARDS OF COMPLIANCE

The VSL Company Exposition is designed specifically to ensure continuing compliance with:

The Vanuatu Civil Aviation Act 1999

CAAV CAR Parts 12, 43, 61, 91, 92, 119 & 135

This Company Exposition meets the internal quality assurance and documentation requirements of the
CAAV CAR Part 119 and 135.

1.09 MANUAL HIERARCHY

The Company quality system is documented in a Company exposition consisting of the following
manuals:

PART 135
OPERATIONS
MANUAL
CONTROLLED
FORMS
REGISTER

PART 119
AIRWORTHINESS
CONTROL
MANUAL

AIRCRAFT FLIGHT
MANUAL

AIRCRAFT
MAINTENANCE
MANUAL

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INTRODUCTION
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1.11 OPERATIONS MANUAL DISTRIBUTION LIST


COPY
NUMBER
Master
One
Two

LOCATION
Administration Office
CAAV
VSL Operations

AMENDMENT
RESPONSIBILITY
CEO
CAAV Librarian
Director Flight Services

ISSUED TO
Chris Johnson
CAAV Librarian
Paul Dalley

DATE

20/11/09
20/11/09
20/11/09

All staff shall be issued or given access to company documents as required for the discharge of their duties
and responsibilities.

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1.13 LIST OF EFFECTIVE PAGES


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1.15 RECORD OF AMENDMENTS


AMEND.
NO.

PAGES CHANGED

EFFECTIVE
DATE

DATE
ENTERED

ENTERED BY
(SIGNATURE)

1-3, 1-6, 1-7

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06 AUG 11

CJ

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SECTION 2

VANUATU SEAPLANES LTD

MANAGEMENT & ORGANISATION

OPERATIONS MANUAL Page 1

MANAGEMENT & ORGANISATION


EFFECTIVE 06 AUG 11

2.01 PERSONNEL STRUCTURE


POLICY

The Company management structure is to be listed and those persons holding


positions of authority shall be identified.

PURPOSE

To ensure that those persons who hold positions of authority in the operation of
Company aircraft are identified.

SCOPE

All persons with positions of authority for the operation of Company aircraft.

RESPONSIBILITY

CEO:

REFERENCES

Parts 119.101, .125(2) & (4)

RECORDS

VSL HRM-1 Staff Employment Contract Form

Responsible for appointing the operational staff.

PROCESS

The line of authority for the operation and maintenance of Company aircraft is as follows:
BOARD
OF
DIRECTORS

CHIEF
EXECUTIVE
OFFICER*
Chris Johnson

DIRECTOR FLIGHT
SERVICES

MAINTENANCE
CONTROLLER*

Paul Dalley

Paul Dalley

GROUND
CREW

PILOTS

MANAGER QUALITY
SYSTEMS*, SAFETY
& SECURITY
Chris Johnson

MAINTENANCE
ORGANISTION

MANAGER
TRAINING*
Chris Johnson

FLIGHT
EXAMINER

* denotes a post holder

Chief Executive Officer

Chris Johnson

Ph # +64 21 748382

Director Flight Services

Paul Dalley

Ph # +678 555 4200

Maintenance Controller

Paul Dalley

Ph # +678 555 4200

Manager Training

Chris Johnson

Ph # +64 21 748382

Manager Quality Systems, Safety & Security

Chris Johnson

Ph # +64 21 748382

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 2

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.03 DUTIES AND RESPONSIBILITIES


POLICY

The duties, responsibilities and authority of all staff involved in Company flight
operations are to be documented.

PURPOSE

To ensure that all staff are aware of their responsibilities and authority.

SCOPE

All flight operations and staff.

RESPONSIBILITY

CEO:

REFERENCES

Part 119.101, 119.125(3)

RECORDS

VSL HRM-1 Staff Employment Contract

Responsible for assigning responsibilities and authority to all staff under him.

PROCESS

CHIEF EXECUTIVE OFFICER (CEO)

The CEO is responsible for ensuring that all flying activities carried out by the Company meet the standards
required by the CAAV.

The CEO is responsible for ensuring that the required financial, and personnel resources are available to
enable the Company to fulfil both its obligations to its clients and those to the CAAV.

The CEO is responsible for ensuring that the facilities made available to the Company meet the
requirements of CAR 119.105.

The CEO is responsible for ensuring that the CAAV are informed of and if required prior application made for
and accepted by the Director for any changes in the Company as outlined in CAR Part 119.165. Such
changes may be as follows:

A change of CEO

Changes to senior personnel within the organisation.

The change of location of operation or additional locations of operation.

A change in the scope and capability of VSL.

Changes to the quality assurance system.

Changes to the maintenance program

The CEO is responsible for ensuring that the Company meets its obligations for the health and safety of its
staff.

MAINTENANCE CONTROLLER

The Maintenance Controller shall be suitably qualified IAW Part 119.

The duties and responsibilities of the Maintenance Controller are defined in the Maintenance Manual.

MANAGER SAFETY

The Manager Safety is responsible to the CEO.

The Manager Safety is responsible for monitoring safety standards of the operation and implementing
programmes to enhance safety.

The Manager Safety carries out the duties of Safety Occurrence Investigator and Company Aviation Safety
Coordinator, and has the authority and responsibility for investigating company safety occurrences IAW CAR
Part 12 as follows:

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 3

Notifying CAAV of any notifiable incident or accident as soon as possible.

MANAGEMENT AND ORGANISATION


EFFECTIVE 20 NOV 09

2.03 DUTIES AND RESPONSIBILITIES (CONTINUED)


MANAGER SAFETY (CONTINUED)

Providing details of all notifiable incidents or accidents to CAAV on Form CA005


within 10 days.

Investigating the cause of all incidents or accidents and report findings,


including actions to prevent recurrence of the event to CAAV on form CA005
within 90 days.

Details of reporting operations incidents & accidents are found later in this manual. Details of reporting
maintenance incidents & accidents are found in the Maintenance Manual.

DIRECTOR FLIGHT SERVICES

The Director Flight Services is responsible to the CEO.

The Director Flight Services carries out the duties of Operations Manager

The Director Flight Services has the authority to control all Company flying activities and matters affecting
the safety of aircraft and operations personnel. The specific duties of the Director Flight Services shall
include:

Ensuring the compliance of all staff members with the requirements of the
Company exposition.

Ensuring that all air operations are conducted safely and in accordance with the
Company operations manual, and CARs.

Restricting or suspending operations in the interests of safety should an


operational hazard occur in accordance with the procedure in this manual.

Reporting to the CEO on matters regarding the safe and efficient operation of all
aircraft, and the administration of all matters concerning operations, personnel
and pilots.

Carrying out company in house training and checking.

Liaising with the Maintenance Controller on matters of Company aircraft


maintenance.

Authorisation of all ATOs and CTOs.

Arranging flight crew rosters.

Maintaining a record of licences, ratings and route qualifications held by each


flight crew member including validity, currency and restrictions, and recent flight
experience.

Maintaining a system to record flight crew duty and flight times to ensure
compliance with duty and flight time limitations.

Ensuring compliance with loading procedures specified for each aircraft type,
and when required, proper compilation of loading documents including
passenger and cargo manifests.

Monitoring operational standards, maintaining training records and supervising


the training and checking of flight crew.

Ensuring the training and proficiency practice in the use of emergency and
lifesaving equipment.

Allocating the aircraft appropriate to the planned mission.

Ensure that the operations manual is kept up to date and relevant to the
Company operational requirements.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 4

Authorising operational amendments to the operations manual when required.

MANAGEMENT & ORGANISATION


EFFECTIVE 26 SEP 13

2.03 DUTIES AND RESPONSIBILITIES (CONTINUED)


DIRECTOR FLIGHT SERVICES (CONTINUED)

Maintaining an up to date reference library of operational and advisory


documents.

Ensuring that all ground staff associated with flight operations have been
suitably trained and instructed in their duties and that any briefings or
procedures they are required to perform are in accordance with the
requirements of the Operations Manual.

Actioning all CAAV statistical returns.

The Director Flight Services in exercising any responsibility may delegate to other staff members certain
duties, but the Director Flight Services ultimately remains responsible to CAAV for ensuring such duties have
been carried out.

In the absence from station of the Director Flight Services his duties will be carried out by his nominated
senior staff member. The person nominated shall have sufficient qualification and experience to qualify as
Director Flight Services and be acceptable to both the Company and CAAV. Absence from station and/or
delegation of authority does not absolve the Director Flight Services from the responsibility and
accountability for this position.

PILOT IN COMMAND
AUTHORITY AND LICENCES

The PIC of a Company aircraft is responsible to the Director Flight Services for the following:

Obtaining verbal authorisation from the Director Flight Services to undertake the
functions he wishes to perform.

Maintaining a CPL, appropriate ratings for the aircraft and work, with the
appropriate medical certificate, and meets the recent experience requirements
as required in Part 61.37 and CARs.

Ensuring that the Director Flight Services has been informed of validity periods
applicable to their own licences and ratings. This shall include ensuring the
correct periods are entered on the base check list.

Ensuring that he receives an annual competency check.

Notifiying any accidents, incidents, defects that affect airworthiness, or bird


strikes, to the Company and CAAV IAW the requirements of Rule Part 12.

Meeting the requirements of the Pilots Personal Checklist Form.

Where authorised by this manual, delegating the execution of some duties


around the aircraft prior to take-off to other trained personnel, but shall at all
times shall be ultimately responsible for the safety of the aircraft.

AIRCRAFT

The PIC of a Company aircraft is responsible to the Director Flight Services for the following:

Ensuring the aircraft has the appropriate documentation and it is valid, including
C of A, Aircraft Technical Log, and Release to Service.

Ensuring that any aircraft flown is operated in compliance with the procedures
and limitations specified in the aircraft flight manual.

Ensuring that there is sufficient fuel for the proposed flight, it is clean, of correct
type and grade, and free of water.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 5

Ensuring that he has an amended and current copy of the current tide chart,
documents, charts and maps that are required for the flight.

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.3

DUTIES AND RESPONSIBILITIES (CONTINUED)

PILOT IN COMMAND (CONTINUED)

Briefing the passengers with regard to safety, emergency, and normal


procedures.

Ensuring that no person is in any unnecessary danger when boarding or


disembarking from the aircraft.

Ensuring the correct and secure loading of baggage and freight.

Ensuring compliance with DG provisions where applicable.


AIR TRAFFIC CONTROL

The PIC of a Company aircraft shall:

Comply with ATC clearances and instructions.

Notify ATC as soon as possible when a deviation from an ATC clearance or


instruction is required for the safe operation of the aircraft.

Report the aircraft position to ATC at the times and positions required by ATC
when operating VFR in controlled airspace.

A PIC shall not comply with an ATC clearance or instruction if such compliance
is a violation of the Rules or endangers the safety of the aircraft and its
occupants.

Operate the transponder in accordance with the requirements of Rule Part


91.247 when flying in transponder mandatory airspace.
EMERGENCIES

The PIC of a Company aircraft shall follow the emergency procedures outlined in the AFM appropriate to the
type of aircraft being operated and the nature of the emergency.

The PIC is authorised to follow any course of action which appears necessary in
emergency situations which, in the interests of safety, require immediate
decisions and action.

The PIC may, in such situations, deviate from prescribed routes, methods,
procedures or minima, to the extent required by consideration of safety.

Further details of dealing with in-flight and on-ground emergencies are found in
the emergency procedures section of this manual.

RECORDS

The PIC is responsible for the following record keeping:

Completing the DFR each day he flies.

Recording, in writing, in the aircraft DFR, on the Defect Card and in the Aircraft
Technical log any defects and notifying the Maintenance Controller of these.

Maintaining a record of FDT and remaining within the Company FDT limits.

Maintaining a pilot logbook.

POST FLIGHT RESPONSIBILITIES

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 6

The PIC is responsible for:

Ensuring that any defects are recorded in the aircraft technical log and bought
to the attention of the Maintenance Controller.

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.4

DUTIES AND RESPONSIBILITIES (CONTINUED)

The aircraft is to be secured, fuel arranged, flight times and billing data
recorded.

=MAINTENANCE

The PIC is responsible for:

Carrying out instructions regarding the aircraft as advised by the Maintenance


Controller.

Completing pilot maintenance and role changes IAW written authorisation


issued by the Maintenance Controller.

Ensuring that following maintenance or inspections the release documentation


has been completed and signed off.

GROUND CREW

Prior to commencing work with the Company any new Ground Crew are required to successfully complete
the Ground Crew training program.

Company Ground Crew have the responsibility and authority to assist the PIC with the following duties:

Flight following.

Loading of passengers and freight into the aircraft.

Passenger briefing.

Passenger handling.

Aircraft refuelling.

Other ground duties the PIC may from time to time require assistance with.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 7

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.05 GENERAL FLIGHT CREW RESPONSIBILITIES


POLICY

All Company flight crew members are to fully understand their responsibilities with
regards to those areas of employment which do not specifically concern actual
flight situations.

PURPOSE

To ensure that all flight crew members are aware of their general, non-flying
responsibilities and duties.

SCOPE

All Company flight crew members

RESPONSIBILITY

FLIGHT CREW MEMBERS:

REFERENCES

Part 19.7

Responsible for understanding the policies and


following the procedures outlined below.

PROCESS
ECONOMY

Flight crew members may have an opportunity to observe various Company activities and may be in a
position to suggest economies in some areas. They are expected to exercise economy themselves in the
use of the Company's equipment, materials, transport etc, as well as in the area of conservation of fuel.

FLIGHT CREW EMPLOYEES UNFIT FOR DUTY


REPORTING REQUIREMENTS

Flight crew members are required to report any sickness or injury and the likely duration of their
unavailability, whether or not it interferes with rostered duties. Reports are to be made to Director Flight
Services or his deputy at the earliest opportunity to allow for appropriate action to be taken.

UNFIT FOR DUTY RESULTING FROM INJURY

If unavailability for duty is caused by injury this fact must be reported, including:

Date of accident.

Whether the accident was work related or a home accident (A work-related


accident is defined as one which occurs during a period commencing on
departure from residence for a tour of duty, and ending on return to residence
on completion of the tour of duty.)

If additional unavailability for duty, related to an injury, occurs at some later date, the date of the original
accident must be notified at the time for reporting the subsequent unavailability. If this date cannot be
established precisely, an approximate date, clearly identified as such, will suffice, provided the accident was
reported on the original occasion.

RETURN TO FITNESS

This is required to be notified in the same manner as is required for reporting unfit for duty.

REGULATORY REQUIREMENTS

Rule Part 61 describes the requirements for notification and re-examination as they apply to licence holders.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 8

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 9

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.05 GENERAL FLIGHT CREW RESPONSIBILITIES (CONTINUED)


MEDICAL ATTENTION

Crew members requiring medical attention at their home base should consult their own medical practitioner.

Crew members away from home base within Vanuatu should consult a local general practitioner.

In case of emergency, contact the outpatients department of the nearest public hospital.

In all cases the Director Flight Services shall be notified and kept informed of any illness affecting a crew
member's ability to carry out rostered duties.

ALCOHOL AND DRUGS

Flight Crew shall be aware of the prohibition in Part 19.7(a) against alcohol or drugs while on duty, and are
required to familiarise themselves with this section.

Any Flight Crew member suffering illness is expected to attend a doctor and check the effect of any
prescribed medication.

Flight Crew are reminded not to consume alcohol in quantities that may be damaging to health, their
reputation, or proficiency as a crew member. No staff member while on duty shall be in a state of
intoxication or in a state of health in which their capacity to carry out normal duties would be impaired by
having consumed or used any intoxicant, sedative, narcotic, or stimulant drug or preparation.

The Company operates a strict rule of 8 hours from bottle to throttle for
moderate consumption of alcohol. Moderate is defined as equal to the legal
blood alcohol limit for driving. For greater amounts of consumption than this at
least a 24 hour recovery period is mandatory.

Pilots taking any form of medication are required to check with their AME if
there is any doubt whether the medication will affect their flying.

The use of recreational drugs at any time by flight crew is prohibited under
company policy.

Any Flight Crew member in breach of this sub-section shall be suspended from duty immediately and will be
required to show cause why they should not be dismissed forthwith.

FLYING WHILE UNDER MEDICATION

Flight Crew are warned of the danger of flying whilst taking any medicinal preparation, particularly those
used for medical treatment of hay fever and the common cold, for airsickness and for weight reduction.
Certain drugs (some of which may be referred to as "anti-histamine,) may be quite innocuous to persons on
the ground, but carry the risk of impaired judgement or mild mental confusion whilst flying.

In all cases, whether the preparation is obtained on the prescription of a registered medical practitioner or
otherwise, medical advice should be sought before flying is undertaken, to ensure that no dangerous side
effects are likely to result.

PARTICIPATION IN HIGH RISK SPORT

While every encouragement is given to aircrew to keep fit by taking part in health promoting sporting
activities, discretion must be used when indulging in high risk activities.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 10

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.05 GENERAL FLIGHT CREW RESPONSIBILITIES (CONTINUED)


IDENTIFICATION CARDS

Flight operations personnel, where necessary, are required to be in possession of a current Vanuatu Airports
Limited airport identity card.

The cards are valid at all Vanuatu and international airports, and personnel are required to wear them at
chest level at all times when on duty at airports. Identity cards shall be used to gain access to restricted
areas only in the course of duty, and not under any other circumstances.

It is incumbent on all holders to guard their card against loss or theft. It must never be placed in any
baggage which is likely to be hold stowed, and it must not be left in a briefcase during turnaround.

Loss or theft of an airport identity card shall be reported as soon as possible to the Director Flight Services
with a request for replacement.

Such a report should include:

Full name of holder.

Time and date of loss/theft.

Place of loss/theft.

Circumstances surrounding the loss/theft.

PERSONAL FILES

The Company will maintain a personal file for each employee and postholder. Files are to be held and kept
current by the Director Flight Services.

The personal file shall contain copies of all contracts, documentation and qualifications relating to the
particular person and should show a complete history of the persons progress with the Company from their
date of appointment.

Employees may have access to their personal file during normal office hours by application to the Director
Flight Services.

NEXT OF KIN

It is the responsibility of each flight crew member to notify the Director Flight Services of the name,
residential address, telephone number and relationship of his/her next of kin, and to advise any change in
these details.

DOCUMENTATION

Each flight crew member shall ensure that a current copy of their valid flight crew licence, flight crew medical
and any other documentation as requested in connection with their company duties is made available to the
Director Flight Services for inclusion on their personal file. No flight crew member may commence duty
without the Director Flight Services first having received and checked their relevant documentation for
suitability and veracity.

OUTSIDE BUSINESS AND EMPLOYMENT

Pilots are expected to give first priority of their available flight time and duty hours to the Company and are
expected to devote their off duty time generally to recreational pursuits and maintaining their level of
technical knowledge.

Self employment in business or farming interests of a part-time nature are acceptable provided there is:

VANUATU SEAPLANES LTD

No possibility of these affecting a flight crew member's availability for flying duty,
or

OPERATIONS MANUAL Page 11

No possible detrimental effect on the flight crew member's standard of


competence.

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.5

GENERAL FLIGHT CREW RESPONSIBILITIES (CONTINUED)

OUTSIDE BUSINESS AND EMPLOYMENT (CONTINUED)

Crew members must accept that the Company requires operational and technical standards to have priority
at all times, and any evidence of reduction in professional standards will be viewed seriously when any
outside interests may have contributed.

FLYING OTHER THAN COMPANY AIRCRAFT

The Company has the right to the whole of the flying time of all flight crew employees, but approval to fly
other than Company aircraft is given under the following specific conditions:

Such flying must in no way prejudice the Company's right to obtain full use of its
flight times.

There must be no possibility that the flying done could cause any fatigue.

Flying for hire or reward may be approved in special circumstances. Flight Crew must apply in writing to the
Director Flight Services for approval.

For all flying in other than Company aircraft, a monthly flying return detailing both duty and flight times is to
be made to the Director Flight Services, by the third day of the following month.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 12

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.07 MANAGER TRAINING RESPONSIBILITIES


POLICY

There is to be a Manager responsible for Company Training and his duties,


responsibility and authority are to be documented.

PURPOSE

To ensure the Company can internally train its personnel and maintain their
knowledge and skills to a satisfactory level to carry out the Company operations and
meet all regulatory requirements.

SCOPE

All Company aeroplane operations Checking and Training.

RESPONSIBILITY

MANAGER TRAINING:

REFERENCES

Parts 119.101, 119.103 (d), 135.503

Responsible for the duties as listed below.

PROCESS

The Manager Training is responsible to the CEO.

The Manager Training will keep current the necessary aviation certificates, expositions, and documents to
meet the certification requirements.

The Manager Training is responsible for:

Ensuring that the training facilities, resources, documentation, methods,


techniques, practices, and equipment continue to comply with the requirements
of CAAV.

Providing to the Company, in writing, details of any changes in circumstances.

Ensuring that all company training and checking is completed for all company
personnel.

Documenting the required trainings and assessments with appropriate syllabus


to meet the requirements of the company as documented in this manual.

Having a bank of examination questions applicable to the training syllabus.

Having a system of forms to record the trainee's progress and accomplishment.

Ensuring that, on completion of training of company personnel, the required


records are completed and returned to the Company.

The Manager Training is to ensure that:

They have satisfactorily completed the training required to act as PIC for the air
operations being performed.

They are acceptable to CAAV.

They have completed the initial and recurrent training requirements applicable
to the training and testing being conducted.

The Manager Training is to ensure that any person performing the functions of a Flight Examiner in the
Company Flight Crew competency assessment program:

Is familiar with the aircraft being used for the assessment.

Is familiar with the types of operations conducted by the Company.

Is acceptable to the CAAV.

Completes initial and recurrent training requirements applicable to the tests


being carried out.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 13

MANAGEMENT & ORGANISATION


EFFECTIVE 20 NOV 09

2.09 MANAGER QUALITY SYSTEMS RESPONSIBILITIES


POLICY

There is to be a Manager responsible for the Company Quality Systems and his duties,
responsibility and authority are to be documented.

PURPOSE

To ensure the Company has a sound operating quality system.

SCOPE

All Company operations.

RESPONSIBILITY

MANAGER QUALITY SYSTEMS:

REFERENCES

Parts 119.79, 119 Appendix A.4

Responsible for the duties as listed below.

PROCESS

The Manager Quality Systems is responsible to the CEO.

The Manager Quality Systems shall keep current the necessary aviation certificates, expositions, and
documents to meet the certification requirements.

The Manager Quality Systems is responsible for:

Ensuring the systems that are in place are understandable and consistent with
the Company operations.

Ensuring that the Company systems are operated IAW the Company exposition,
resources, documentation, methods, techniques, practices, and equipment
continue to comply with the requirements of CAAV.

Providing to the Company, in writing, details of any changes in circumstances.

Ensuring that regular audits are carried out in all areas of the Companys
operations.

Preparing internal audit reports and categorising the level of findings.

Constantly developing the Company systems and documentation.

Retention and filing of company records and files.

The Manager Quality Systems is to ensure that:

They have satisfactorily completed the training required to act as Manager


Quality Systems.

They are acceptable to CAAV.

In the absence from station of the Manager Quality Systems his duties will be carried out by his nominated
senior staff member. Absence from station and/or delegation of authority does not absolve the Manager of
Quality Systems from the responsibility and accountability for this position.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 14

EFFECTIVE 20 NOV 09

THIS PAGE IS INTENTIONALLY BLANK

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 15

EFFECTIVE 20 NOV 09

SECTION 3

DOCUMENT & DATA CONTROL

VANUATU SEAPLANES LTD


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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.03 CONTROL & AMENDMENT OF THE COMPANY MANUAL SUITE


POLICY

All manuals, documents and data required to support the Company activities are to
be maintained and controlled.

All required manuals and documents shall be readily available to staff.

Controlled manuals and documents are to be identified as controlled and shall be


reviewed at least annually and approved for adequacy.

Only persons authorised by the CEO may carry out manual and document reviews.

Company generated controlled manuals shall be identified by title and copy


number.

All controlled manuals shall have their amendment status identified within the
manual.

The distribution of controlled manuals shall be identified.

Unless otherwise directed in this manual, individual manual holders shall have
responsibility for maintaining manuals held by them.

Obsolete manuals and documentation shall be promptly removed from all points of
issue or use.

There is to be procedure for reviewing non-controlled documents.

PURPOSE

To ensure that all copies of the organisation management manual suite are in the
same current state of amendment and that no outdated manual related documents or
forms are used. This procedure will also ensure that a record is kept of all previous
manual amendments.

SCOPE

Company manual suite and related Company generated documents.

RESPONSIBILITY

CEO:

Responsible for issuing the manuals.

DIRECTOR FLIGHT SERVICES:

Responsible for the generation of amendments to,


and maintenance of, the operations manual.

MANAGER QUALITY SYSTEMS:

Responsible for authorising amendments to the


manual suite.

MAINTENANCE CONTROLLER:

Responsible for the generation of amendments to,


and maintenance of, the maintenance manual.

MANUAL HOLDERS:

Responsible for amending individual manuals held


by them as per the manual distribution list.

DEFINITIONS

DOCUMENT:

Documents are all those manuals, procedures, work


instructions, specifications, rules, forms, and report
sheets generated by the Company that are
necessary to support the Company operation.

REFERENCES

Part 119.113
Part 119.125
Manual amendment procedure flowchart (this manual)
VSL QAL-6 Manual Amendment Confirmation Form

RECORDS
PROCESS

VANUATU SEAPLANES LTD


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OPERATIONS MANUAL Page 2


- - -2
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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

CONTROL

The master copy of the manual suite is used for initial hand amendments. Such amendments can only
be made with the authority of the CEO.

A dated computer master copy of the manual suite is saved on the Company main computer and can
only be amended with the authority of the CEO.

A dated back-up copy is saved on both remote server and memory stick. This memory stick is to be
stored at a separate location from the the Company main computer.

Printed copies of the manual suite shall be as per the distribution list. The person named in the
distribution list against these Manuals shall be responsible for entering all amendments to that manual.

The date of manual Issue, and to whom, need only be identified in the distribution list of the master
manual and will be controlled by the person holding the master manual. These manual issue entries may
be made by hand and need not involve a formal manual amendment.

Manual amendments are generated by the Director Flight Services, Manager Quality Systems or
Maintenance Controller, as applicable.

All staff are encouraged to suggest manual amendments.

COPYING OF FORMS

For daily use, forms may be copied from the Forms Register. The date of any pages removed for
copying must be checked against manual LEP to ensure the form is current.

Any pages removed for copying shall be replaced in the appropriate place in the manual at the
completion of copying.

CHANGES REQUIRING AN AMENDMENT


Amendments to the Company manual suite shall be required when:

There is legislative changes which affect the Companys operations.

The Company changes its scope of operation which requires a procedure change.

A problem is identified which requires a procedure change.

AMENDMENT PROCESS
The need for an amendment shall be determined in accordance with the above subsection.

A new page will be developed showing:

New date of issue.

A vertical line at the outside margin alongside the amendment.

At deletions, a vertical line at the outside margin with the letter D.

The Director Flight Services or Maintenance Controller (as appropriate) shall:

Check that the amendment is appropriate and complies with Company standards and the
relevant legislation.

Have the amendment authorised by the Manager Quality Systems, with the authority of the
CEO, if required.

Print a new LEP and a new contents page (if required).

Photo-copy pages from the master manual for distribution to other manuals.

Forward new pages with Manual Amendment Form to manual holders as listed in each manual.

VANUATU SEAPLANES LTD


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OPERATIONS MANUAL Page 3


- - -3
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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.03 CONTROL & AMENDMENT OF THE COMPANY MANUAL SUITE


(CONTINUED)

Manual holders are to:

Enter the amended pages in their manual.

Check LEP against their manual.

Complete the record of amendments and sign that the amendment is incorporated.

Sign the Manual Amendment Confirmation Form, acknowledging that the amendment was
received and entered.

Return the Manual Amendment Confirmation Form to the operations office.

The Manager Quality Systems is to check the Manual Amendment Confirmation Forms against those
sent out to ensure that all have been returned.

The returned Manual Amendment Confirmation Forms shall be filed with copies of removed pages and
working papers on the document control file.

VANUATU SEAPLANES LTD


-- 4-1

OPERATIONS MANUAL Page 4


- - -4
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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.5

MANUAL AMENDMENT PROCEDURE FLOW CHART


* Appropriate Manager
Organisational Management:
CEO
Operations:
Director Flight Services
Maintenance:
Maintenance Controller
Training:
Manager Training

NEED FOR
AMENDMENT
DETERMINED
Yes
AMENDMENT
WRITTEN UP BY THE
APPROPRIATE
MANAGER (*)
Yes
No

CHECKED BY
QUALITY MANAGER
FOR
APPROPRIATENESS
AND COMPLIANCE
Yes

No

AMENDMENT
CHECKED AND
AUTHORISED BY
CEO
Yes
AMENDMENT AND
SUPPORTING PAGES
GENERATED
Yes

PAGES DISTRIBUTED TO MANUAL


HOLDERS.MANUAL HOLDERS
AMEND THEIR MANUAL AND
RETURN AMENDMENT
CONFIRMATION FORM TO
ORIGINATOR
Yes
No

RETURN OF ALL
AMENDMENT FORMS
CHECKED
Yes
AMENDMENT
CONFIRMATION
FORMS AND
WORKING PAPERS
FILED

VANUATU SEAPLANES LTD


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OPERATIONS MANUAL Page 5


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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.6

CONTROL & AMENDMENT OF OTHER DOCUMENTS

POLICY
PURPOSE

All controlled documents are to be kept in a state of current amendment.


To ensure that documents listed as controlled are kept in a current state of
amendment.

SCOPE

All those non-Company generated documents which are required to ensure the safe
and legal execution of Company activities.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for determining which operational


documentation is required to be controlled.
Assessment of the effect of legislative changes will
be made in conjunction with the Manager Quality
Systems.

MAINTENANCE CONTROLLER:

Responsible for determining which maintenance and


airworthiness documentation is required to be
controlled. Assessment of the effect of legislative
changes will be made in conjunction with the
Manager Quality Systems.

MANAGER QUALITY SYSTEMS:

Responsible for ensuring that non-Company


generated controlled documentation is appropriate to
the operational and maintenance requirements of the
Company and is being correctly and consistently
used.

DOCUMENT USERS:

Responsible for ensuring that the current version of


the appropriate document is used as required.

DEFINITIONS

DOCUMENT:

Documents are all those manuals, procedures, work


instructions, specifications, rules, forms, and report
sheets not generated by the Company that are
necessary to support the Company operation.

REFERENCES

Part 119.113

RECORDS

VSL QAL-7 Register of Controlled Documents.

PROCESS

CONTROLLED DOCUMENTS

A list of controlled documents is contained in the Controlled Document Register.

AMENDMENT SERVICE
LEGISLATION AND AERONAUTICAL PUBLICATIONS
The Company has subscribed to the NZCAA e-mail notification service as follows:

Civil Aviation Act 1999

CARs - CAA internet site subscription service www.caa.govt.nz

Vanuatu AIP Subscription from Aviation Publishing.

VANUATU SEAPLANES LTD


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DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.07 CONTROL & AMENDMENT OF OTHER DOCUMENTS (CONTINUED)


LEGISLATION

All legislative changes are to be analysed for their effect on Company operations and appropriate action
taken as required.

RULES

The Company keeps electronic copies of the rules and subscribes to CAA E-mail notification service. On
receipt of a rule change the relevance of the changes and affect on Company operations will be
assessed by the CEO.

VANUATU AERONAUTICAL INFORMATION PUBLICATION

Within one week of receipt of the amendments the person responsible will identify the effective date of
amendment and carry out the amendment on that date.

VANUATU SEAPLANES LTD


-- 4-1

OPERATIONS MANUAL Page 7


- - -7
-7-

DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.09 CONTROL OF RECORDS


POLICY

The responsibility, whereabouts, and method of keeping Company records is to be


documented.

PURPOSE

This procedure describes the process of maintaining Company records.

SCOPE

All identified organisation, management and regulatory records.

RESPONSIBILITY

CEO:

Responsible for establishing the Company records,


responsibilities for completion of Company records is
IAW the procedure.

DIRECTOR FLIGHT SERVICES:

Responsible for administering the Company


operational records as required by this manual.

MAINTENANCE CONTROLLER:

Responsible for administering the Company


maintenance and airworthiness records as required
by this manual.

MANAGER QUALITY SYSTEMS:

Responsible for ensuring that Company records are


appropriate and are being correctly and consistently
used.

REFERENCES

Part 91.623
Part 119. 115,117
Part 135 555, 857, 859
Document Control (Maintenance Manual)

RECORDS

Management, Operational and Maintenance Forms ( See Forms Register)


VSL QAL-7 Register of Controlled Documents.

PROCESS

PERSONAL RECORDS

The CEO shall raise and maintain a personal file for each staff member. The file is to contain, but not be
limited to:

Experience, qualifications, ratings and training.

Licence scope, validity and currency.

Delegations or authorisations held.

Licence and medical currency is to be recorded and monitored on the Operations Checklist.

Personal files are to be held at Company operations office for at least 12 months after a person ceases
working for the Company.

OPERATIONAL AND TRAINING RECORDS

The Director Flight Services is responsible to ensure:

All operational forms and records are completed IAW procedures in this manual and are kept on
file in the operations office for a minimum period of 12 months following the date of the
operation.
VANUATU SEAPLANES LTD
OPERATIONS MANUAL Page 8
- - -8
-- 4-1
-8

The Manager Training is responsible to ensure:

All training and competency checks of staff are recorded and filed in the staff members personal
file.

DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.9

CONTROL OF RECORDS (CONTINUED)

OPERATIONAL AND TRAINING RECORDS (CONTINUED)

The PIC is responsible for completing and filing all operational records IAW procedures in this manual.

MAINTENANCE RECORDS

The PIC is responsible for completing the DFR and Aircraft Technical Log at the end of flying each day.

See DFR procedure in this manual and the Maintenance Manual.

See Aircraft Technical Log procedure in this manual and the Maintenance Manual.

The Maintenance Controller is responsible for processing and retention of the Aircraft Technical Log and
all other maintenance records IAW Maintenance Manual procedures.

RESOURCE RECORDS

Records of the calibration of the Company scales shall be kept in a calibration file in the Company
operations office for a period of not less than 2 years following the check.

VANUATU SEAPLANES LTD


-- 4-1

OPERATIONS MANUAL Page 9


- - -9
-9-

DOCUMENT & DATA CONTROL


EFFECTIVE 20 NOV 09

3.11 CONTROLLED DOCUMENTS REGISTER


DOCUMENT
GAAO Certificate

LOCATION
Operations Office

AMENDED BY
Chief Executive Officer

Distribution of these Manuals


is listed in the Introduction
Section of each Manual

These manuals are amended by


the holder

Aircraft Checklist

Individual Aircraft
Operations Office

Director Flight Services

AIP Vanuatu

Operations Office

Director Flight Services

Operations Specifications
Advisory Circulars
Aircraft Flight Manuals

Operations Office
Operations Office
Individual Aircraft

Director Flight Services


Director Flight Services
Director Flight Services

Aircraft Maintenance Manuals

Operations Office

Maintenance Controller

Service Letters
Airworthiness Directives
Service Bulletins

Operations Office
Operations Office
Operations Office

Maintenance Controller
Maintenance Controller
Maintenance Controller

Manuals comprising the CAA


Exposition

VANUATU SEAPLANES LTD


-- 4-1

OPERATIONS MANUAL Page 10


- - - 10
- 10 -

VANUATU SEAPLANES LTD


-- 4-1

OPERATIONS MANUAL Page 11


- - - 11
- 11 -

EFFECTIVE 20 NOV 09

SECTION 4

FLIGHT ADMINISTRATION

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.01 ASSIGNMENT OF FLIGHT CREW DUTIES


POLICY

The Company is to have clear procedures for assigning flight crew duties, authorising
flights and ensuring that pilots are suitably qualified.

PURPOSE

To ensure that flight crew have the required licences and ratings, and are authorised
for the assigned operation.

SCOPE

All flights

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES


PILOT IN COMMAND

Responsible for assigning flight crew duties and flight


authorisations IAW this process.
Responsible for complying with the requirements of
this process.

REFERENCES

Part 119.119
Part 135.503
Part 135.505
Flight and Duty Times (this manual)

RECORDS

VSL OPS-7 Pilot Categorisation Form


VSL TRG-1 Flight Crew Operational Check

PROCESS

The Director Flight Services shall assign a pilot to flight crew duties only after being satisfied the pilot
meets the following requirements:

Licence and current medical.

Aircraft type rating and experience on type.

Meets aircraft insurance requirements.

Meets route and aerodrome requirements.

Meets role experience requirements.

FLIGHT AUTHORISATION

The Director Flight Services has primary responsibility for authorising Company flights. Because it is
impractical for the Director Flight Services to personally authorise every Company flight, this function is
delegated to Company authorised pilots in respect of flights undertaken by them by the pilot
categorisation scheme.

PILOT CATEGORISATION
To assist in flight authorisation a pilot categorisation system is established which authorises a Company pilot
to act as PIC on various missions.

The system is as follows:

A Category

Able to work unsupervised.

B Category

Able to work under supervision.

C Category

Must be directly supervised.

Following an operations check by the Director Flight Services a pilot assessment is to be recorded on the vsl
ops-7 Pilot Categorisation Form and the form filed in the pilots personal file.
A Company pilot is only authorised to fly missions IAW their category rating.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.03 CAAV CERTIFICATION


POLICY

All Company CAAV certificates are to be kept valid.

PURPOSE

To ensure that there is continued regulatory approval for the Company operation.

SCOPE

General Aviation Operator Certificate.

RESPONSIBILITY

CEO

REFERENCES

General Aviation Operator Certificate


Operations Specifications.
Operations Checklist. (this section)
Civil Aviation Act
Part 119 Subpart A

RECORDS

VSL QAL-5 Operations Checklist

Responsible for ensuring that all CAAV regulatory certification remains


current.

PROCESS

The Company shall hold a General Aviation Operator Certificate.

The date of expiry of this Certificate is to be entered on the operations checklist and shall be monitored
through the quality process.

Application for renewal is to be made not less than six weeks prior to expiry date.

FLIGHT ADMINISTRATION
EFFECTIVE 28 APR 13

4.05 DAILY FLIGHT RECORDS


POLICY

A system shall be used to ensure that all aircraft flight times are recorded and the
data is accurately passed on to operations and maintenance personnel.

PURPOSE

To ensure that all aircraft times are monitored and available to the Director Flight
Services and the Maintenance Controller.

SCOPE

All Company aircraft times.

RESPONSIBILITY

PILOT IN COMMAND

Responsible for recording all aircraft flight hours


as required by this process.

DIRECTOR FLIGHT SERVICES

Responsible for ensuring that this process is


correctly and consistently complied with by
Company pilots.

REFERENCES

Part 135.857, Part 91.112

RECORDS

VSL OPS-2A / 2B / 2C, VSL OPS-3 or I-logger Daily Flight Record

PROCESS

One of the following DFRs is to be used for each flight:

Form VSL OPS-2A OR -2B OR -2C for outer island charters when a flight plan is filed.

Form VSL OPS-3 to be used for local scenic flights.

I-logger may be used in place of VSL OPS-2A, -2B, -2C or VSL OPS-3

Following the flight the aircraft flight time shall be recorded onto the appropriate DFR by the PIC.

The aircraft hours recorded on the DFR will be used:

For administration and accounting purposes.

For required statistical returns.

For entry into aircraft logbooks and aircraft maintenance purposes.

DFRs shall retained for at least 12 months after the date of the last flight.

All I-logger records shall be uploaded not less than weekly and backed up on either Sugar Sync or Icloud.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.07 FLIGHT AND DUTY TIMES


POLICY

No flying personnel shall work when their performance is likely to be affected by


fatigue.

PURPOSE

This process ensures that the Company complies with the requirements
regarding flight and duty times.

SCOPE

All flight operations and Company pilots.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES

Responsible for ensuring operator responsibilities


as specified in Part 135.803 are met, including
checking of completed flight and duty time forms
and ensuring they are retained for the specified
period.

PILOT IN COMMAND

Responsible for meeting flight crew


responsibilities as specified in Part 135.805.

FLIGHT TIME

See CAR Part 1.

DUTY TIME

Means the total time from when a person reports


at work for the purpose of carrying out Company
duties to when they are relieved of all duties.

DEFINITIONS

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 135 Subpart K


AC 119 - 2

RECORDS

VSL OPS-4 Flight & Duty Time Record

PROCESS

FLIGHT AND DUTY TIME SCHEME

The Company FDT scheme is designed to meet the operational requirements of the various missions
flown by flight crew.

ROSTER

Pilot duty periods are allocated by the duty roster.

The duty roster is arranged so that pilot FDT will not exceed the maximum allowed under the
requirements of this process.

FATIGUE

It is important to note when applying the requirements of this process that no Company pilot is permitted
to fly if suffering from, or taking into account the type of operation to be flown, is likely to suffer from,
fatigue while flying which may endanger the safety of the aircraft or occupants.

A pilot who knows or suspects they are suffering from fatigue, or are likely to suffer from fatigue in the
course of a duty so that the safety of the aircraft or occupants may be endangered, shall immediately
advise the Director Flight Services and shall not fly.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.7

FLIGHT AND DUTY TIMES (CONTINUED)

FATIGUE (CONTINUED)

If at any time the Director Flight Services believes a pilot is suffering from fatigue, the pilot concerned
shall be removed from further duty until that pilot is rested sufficiently to resume duties. The Director
Flight Services is responsible for determining why the pilot concerned presented for duty in a fatigued
state.

FLIGHT TIME

Flight time for single pilot crew shall not exceed:

8 hours in any one duty period.

(This may be extended to 8 hours 30 minutes to complete an already commenced disrupted schedule).

35 hours in any 7 consecutive days.

100 hours in any 30 consecutive days.

300 hours in any 90 consecutive days.

DUTY TIME

A pilot shall not be rostered for a duty period of more than 11 hours but once commenced a duty may be
extended to 12 hours to complete a disrupted schedule
MEALS

During any duty period exceeding 4 hours the pilot shall have a rostered meal period on the ground of
not less than 30 minutes free of any duty. Provision shall be made for such a meal period within the first
5 hours of a duty period and thereafter at intervals of not more than 4 hours from the completion of the
preceding meal period
REST

When the pilot has flown more than 8 hours, or has been on duty more than 11 hours in any 24
consecutive hours, he or she shall have, on completion of that duty period, a rest period of not less than
12 consecutive hours including the hours between midnight and 6 am, or extended to include that period
up to a maximum of 24 consecutive hours

When the pilot has flown more than 16 hours or been on duty more than 22 hours in any 48 consecutive
hours , he or she shall have, on completion of that duty period, a rest period of not less than 24
consecutive hours

In addition to any rest period applicable at the end of the pilot's last duty period he or she shall have a
recreational period of not less than 24 consecutive hours free of all duties at least once in every 7
consecutive days. If, because of the length of the required rest period, this is not possible he or she
shall have this recreational period free of all duties at the conclusion of that rest period.

COMMERCIAL TRANSPORT OPERATIONS

A pilot who flies a combination of ATOs and CTOs shall record all FDT as Air Transport FDT.

A flight crew member on CTOs only shall:

Not fly in excess of 160 hours in any 30 consecutive days.

Have 2 days free in any 14 day period.

Have not less than 2 consecutive days free in any 30 day period.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.07 FLIGHT AND DUTY TIMES (CONTINUED)


RECORDING OF FLIGHT & DUTY TIMES

All pilots shall, prior to signing off from duty, record in ink the details of FDT for the just completed period
in their copy of the FDT Record.

A flight crew member shall monitor their FDT Record and advise the Director Flight Services when
approaching FDT limits so that the duty roster may be rescheduled to prevent FDT limits being
exceeded.

At the end of each month FDT records are to be forwarded to the Director Flight Services who will check
them for completeness and compliance with the FDT scheme, then sign them prior to filing.

No flight crew member shall carry out flight crew duties with another organisation which may
compromise or cause them to exceed the FDT allowance of the Company scheme.

Notwithstanding the limitations above, the FDT scheme does not apply where a flight is to be made in
the interests of safety or health of any person provided the PIC is satisfied the safety of the flight will not
be endangered by exceeding the flight time limitations and, as required by the Act, a report is made to
the Director as soon as practicable following the flight.

FLIGHT ADMINISTRATION
EFFECTIVE 26 SEP 13

4.09 OPERATIONS CHECKLIST


POLICY

A system is to be provided to ensure that recurring items are monitored and dealt
with.

PURPOSE

This system ensures that all recurring operational checks and renewals are
completed in time.

SCOPE

All procedures or items of equipment which have an expiry date or time.

RESPONSIBILITY

MANAGER QUALITY SYSTEMS

REFERENCES

Operations Manual, Internal Audits


Forms Register
Operations Notice Board

RECORDS

VSL QAL-5 Operations Checklist

Responsible for ensuring that entries on this


checklist are made by the person completing or
supervising the relevant check.

PROCESS

An operations checklist is to be displayed at the operations base for the purpose of recording due dates
of operational checks and renewals.

The date of checks due shall be written on the checklist by the person completing the check.

The expiry date of items recorded on the checklist shall be monitored IAW the internal audit procedures.

Actions taken in relation to expired items on the operations checklist will be IAW the internal audit
procedures.

Additionally the operations checklist is to be published electronically to all persons involved with
operations or maintenance.

Items to be recorded on the operations checklist include:

Flight crew competency check due dates.

Flight crew operational check due dates.

Medical due dates.

ARA due date.

Aircraft annual inspection date.

General Aviation Operator Certificate expiry date.

First aid kit inspection date.

Fire extinguisher inspection date.

Compass swing date.

Avionics check date.

ELT battery due date.

Scale calibration expiry date.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.09 OPERATIONS CHECKLIST (CONTINUED)

Life raft expiry date.

Lifejackets expiry date.

Safety/survival equipment expiry dates.

FLIGHT ADMINISTRATION
EFFECTIVE 20 NOV 09

4.11 OPERATIONS NOTICE BOARD


POLICY

A system is to be provided to promulgate all short notice operational items or


operational changes to all operational staff.

PURPOSE

This process provides the method of bringing short notice items to the attention of
operational staff as they occur.

SCOPE

Any operational items.

RESPONSIBILITY

OPERATIONAL STAFF

Responsible for checking the board when at


work at least daily and before flying. Any staff
member may make entries on this board.

DIRECTOR FLIGHT SERVICES

Responsible for monitoring the board and taking


ongoing action as appropriate.

PROCESS

The operations notice board will be situated in the operations office.

The operations notice board is to be used for bringing to aircrew attention information of a short term
nature. (up to 72 hours).

Any staff member may make entries on the operations notice board.

All entries on this notice board are to be dated and identifiably initialled by the person writing them.

Operations staff are to check this notice board daily before flying.

The Director Flight Services shall check this board for currency of items listed daily, when at work.

Only the Director Flight Services may remove items from the operations notice board.

EFFECTIVE 20 NOV 09

SECTION 5
GENERAL OPERATING PROCEDURES

GENERAL OPERATING PROCEDURES


EFFECTIVE 26 SEP 13

5.01 OPERATION OF AIRCRAFT CONTROLS


POLICY

All persons authorised to operate Company aircraft controls are to be controlled.

PURPOSE

To ensure that only suitably authorised and qualified persons operate Company
aircraft controls.

SCOPE

All operations

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES

MAINTENANCE CONTROLLER

Responsible for checking and authorising


persons who may operate Company aircraft
controls.
Responsible for submitting the names of
appropriate persons for ground runs.

QUALIFICATIONS

As detailed in the text of this procedure.

REFERENCES

Parts 61.5, 61.37, 61.207


Part 91.119
Part 135.69, 135.505
Flight Crew Training Program (Training Section, this manual)

RECORDS

VSL TRG-2 Flight Crew Training Record


VSL TRG-4 Ground Crew Training Record

PROCESS
Qualifications for operating Company aircraft controls are as follows:

ENGINE PERFORMANCE CHECKS

A licensed type rated pilot authorised by the Director Flight Services.

A licensed type rated maintenance engineer, authorised by the Director Flight Services and identified in
the Maintenance Manual.

TAXYING AIRCRAFT

A type rated pilot holding a valid pilot licence and medical who has been authorised by the Director Flight
Services.

A licensed type rated maintenance engineer, authorised by the Director Flight Services and identified in
the Maintenance Manual.

IN THE AIR

A type rated pilot holding a valid pilot licence and medical who has been authorised by the Director Flight
Services.

ON AIR TRANSPORT AND COMMERCIAL TRANSPORT OPERATIONS

A type rated pilot holding not less than a valid CPL (A) who has:

Successfully completed the Company initial training program including line


training.

Successfully completed a Company Flight Crew Competency Check within


the previous twelve months.

Completed 5 hours and 5 take-off and landings on type.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.01 OPERATION OF AIRCRAFT CONTROLS (CONTINUED)

Carried out 3 take-offs and 3 landings by day within the previous 90 days for
day operations, and has carried out 3 take-offs and 3 landings by night
within the previous 90 days for night operations (except for a current A
Category Instructor take-offs and landings may be by day or night).

Is within FDT limitations.

Meets route and aerodrome qualifications for the intended operation.

Been authorised by the Director Flight Services or the Company pilot


categorisation scheme.

Is an authorised representative of the Director who:

Has the permission of the Director Flight Services and the PIC.

Is performing a required duty.

No flight crew member shall perform duties during take-off, approach and landing except those duties
required for the safe operation of the aircraft.

EMERGENCIES

In all emergencies the flying pilot will carry out the initial actions required. The PIC shall then determine
subsequent actions. In any event the pilot shall continue to fly the aircraft in the safest possible manner
and then take the steps necessary to deal with the emergency.

FLIGHT CREW TRAINING

The flight has been authorised by the Director Flight Services.

A Flight Examiner shall only be PIC of a Company aircraft in the following circumstances:

A flight test for an aircraft type rating, and

When the Flight Examiner considers it necessary in the interests of flight


safety.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.03 GENERAL AIR OPERATIONS


POLICY

The Company shall provide guidance to aircrew for the general conduct of Air
Transport and Commercial Transport Operations.

PURPOSE

This instruction provides guidance for the general conduct of ATOs and CTOs.

SCOPE
RESPONSIBILITY

PILOT IN COMMAND:

DEFINITIONS
REFERENCES

Responsible for considering the factors listed below when


making decisions on and planning ATOs and CTOs.
ATOs and CTOs are separately defined in CAA Rule
Part 1.

CAAV Rules Part 1

PROCESS

SAFETY

The PIC is responsible for the safety of the aircraft in flight and the persons or cargo carried.

Safety has the overriding priority over passenger and/or economic considerations.

PASSENGER COMFORT

On both ATOs and CTOs where the known or forecast flight conditions are likely to involve a high degree
of passenger discomfort or stress, this may be reason for the PIC to delay the flight until conditions
improve.

POSITION REPORTING

When operating in controlled airspace the PIC will give aircraft position reports as required by ATC.

LIMITATIONS

Details of flight crew requirements, aircraft and engine manufacturers limitations are contained in the
AFM. These limits are not to be exceeded.

VOLCANIC ACTIVITY AREA FLYING

Flight into known volcanic activity shall be avoided. Should volcanic activity be reported the planned
flight shall remain well clear of the area and if possible stay upwind of the volcanic dust. Volcanic dust
may extend for several hundred miles and if encountered, an exit should be made as quickly as possible.

Volcanic dust is very abrasive causing erosion and damage to internal combustion engines, wing and tail
leading edge surfaces, landing lights and may cause windshields to be translucent obstructing vision.
Due to abrasion, landing light effectiveness will be significantly reduced.

Volcanic dust may block the pitot system and result in unreliable airspeed indications. Should unreliable
or total loss of airspeed indication occur, establish appropriate pitch attitude. This is particularly
important during hours of darkness or in IMC conditions when volcanic dust is not visible.

When a flight is planned into an area of known potential for volcanic activity, all NOTAMs and ATC
directives should be reviewed for current status of volcanic activity.

SMOKING

The Company adheres to a no-smoking policy, during flight operations and within 15 metres of any
aircraft.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.05 CHECKS FOLLOWING MAINTENANCE


POLICY

Prior to delivery of an aircraft after maintenance, a check shall be carried out to


ensure that all maintenance has been completed, correctly documented and signed
off.

PURPOSE

To ensure that all aircraft are fully serviceable after maintenance.

SCOPE

All aircraft after some form of maintenance.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Engine Performance Checks, Inspections & Check Flights (Airworthiness Manual)


Part 43.101, 113
Part 91.617

RECORDS

CA006 Aircraft Technical Log


Aircraft Log Books

Responsible for ensuring full compliance with Company


procedures.

PROCESS

Prior to flying an aircraft after maintenance has been carried out, the PIC shall check the following items
are fully completed and correct:

Aircraft log books for record of maintenance and sight release to service,
signed by an authorised person.

Aircraft Technical Log for:

Total time and airframe time.

Next inspection type due.

Next hourly inspection due.

Annual inspection due date.

ARA due date.

The Maintenance Controller is to identify to the PIC:

The areas which have been worked on during maintenance.

The need to carry out full duplicate inspections on any items, an engine
performance check or a test flight.

The particular areas/items/parameters which are to be measured or tested


during any test flight.

The Pilot in Command shall:

Complete a full normal pre-flight of the aircraft and carry out any additional
instructions from the Maintenance Controller.

Check that during and after start all items are functioning correctly.

Ensure that no passengers are carried on test flights except essential crew
which may include the engineer(s) involved with the maintenance.

All test flights are to comply with the procedures documented in both this
manual and the AFM.

A pilot is not to accept an aircraft from maintenance until they are fully satisfied with its airworthiness.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.07 COCKPIT CHECKLISTS


POLICY

Checklists are to be provided and used for all aircraft pre-flight, in-flight,
emergency and post-flight operations.

PURPOSE

To ensure that all aircraft checks follow a standard format.

SCOPE

All flights.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:


PILOT IN COMMAND:

Responsible for ensuring that all checklists are


current and in place.
Responsible for ensuring that all checklists are
followed.

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 135.63
Aircraft Flight Manual
VSL IBN/OPS-5A / 5B / 5C Aircraft Checklists
Aircraft Section of this Manual

PROCESS

Checklists covering normal, abnormal and emergency situations shall always be used by Company
pilots. Checklists used may either be directly from the AFM or from a quick reference card.

Except for the first flight of the day, or if the crew have left the aircraft unattended, an abbreviated preflight check may be carried out. This shall include at least the following:

An external walk around the aircraft checking for oil leaks & levels, fuel
levels, propeller damage, panels and doors shut, and no obvious damage to
the aircraft.

In-flight checks such as pre-landing and finals checks shall be committed to memory so that the PIC is
able to operate the aircraft eyes outside.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.09 DOCUMENTS & EQUIPMENT TO BE CARRIED


POLICY

The Company requires a list to be maintained of all documentation and


equipment to be carried for flight.

PURPOSE

To ensure that the correct documentation and equipment is carried in Company


aircraft for flight.

SCOPE

All aircraft

RESPONSIBILITY

PILOT IN COMMAND:

REFERENCES

Part 91.111
Part 91.221
Part 135.855

Responsible for ensuring that all the required


documentation and equipment is on board before the
aircraft is operated for flight.

PROCESS

The following equipment and current documents are to be carried, and readily available, to pilots on all
flights in Company aircraft:

AFM.

Certificate of Airworthiness.

CA006 Aircraft Technical Log.

Certificate of Registration.

VSL MNT-3 Defect Card.

CAA 2173 Weight and Balance Data.

CAA 2129 Aircraft Radio Station Approval.

First Aid Kit.

Fire Extinguisher.

Axe.

An alternative means of indicating the time. (a watch)

A torch for night operations.

The current tidal chart, charts & maps.

NOTAMS and aeronautical information briefing information appropriate for


the flight.

Meteorological information appropriate for the flight.

Notification of DG if applicable for the flight.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.11 FLIGHT CREW COMPETENCY CHECKS


POLICY

All flight crew are to be proven competent and the regulatory requirements for pilot
checking is to be satisfied.

PURPOSE

To ensure pilots are capable of carrying out Company operations safely.

SCOPE

All Company Pilots.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

QUALIFICATIONS

CAAV approved Flight Examiner.

REFERENCES

AC61.1
Part 61.39
Part 119.103
Part 135 Subpart J

RECORDS

VSL TRG-1 Flight Crew Operational Check


VSL TRG-3 Flight Crew Competency Check
Pilot logbook

Responsible for ensuring that all pilot checks are


carried out in a competent and timely manner
and that all records are filed.

PROCESS

The flight crew competency checks are to be conducted in house for aeroplane pilots.

FREQUENCY

All Company pilots are to complete a flight crew competency assessment covering normal, ab-normal
and emergency situations in the aircraft type(s) operated by the pilot.

Route check and aerodrome proficiency, within the previous 12 months.

VFR operations, within the previous 12 months prior to flying on ATOs or


CTOs.

This assessment will cover also the requirements of AC 61-1: 61.39 which together with the result of the
assessment is to be recorded in the pilots logbook.

FLIGHT EXAMINER

The competency check will be carried out by a Flight Examiner who meets the following criteria:

Is familiar with the aircraft.

Is familiar with the type of operations flown by the Company.

Is acceptable to both the Company and CAAV.

Has completed initial and recurrent training applicable to the testing being
carried out.

By signing the Flight Crew Competency Check form the Flight Examiner acknowledges compliance with
these requirements.

It is acceptable for a CAAV nominated Flight Examiner who is not type rated or current on the aircraft
being used for the assessment to complete their assessment by observation of the Manager Training or
the Director Flight Services carrying out a flight test.

GENERAL OPERATING PROCEDURES


EFFECTIVE 26 SEP 13

5.11 FLIGHT CREW COMPETENCY CHECKS (CONTINUED)


SYLLABUS

A separate flight crew competency assessment will be required for each type of operation undertaken
and is to include:

Knowledge of the CAAV Rules, the Company Ops Specs, and Company
exposition.

The systems, performance, operating procedures and AFM of the aircraft


normally flown.

Navigation, ATC, and meteorology.

Special flight operations as appropriate.

Any Company new equipment, procedures or techniques.

Location and operation of emergency equipment.

ADMINISTRATION

The checklist to be used for the flight crew competency check is found in the forms register of this
manual.

An entry is to be made and certified by the Flight Examiner in the pilots training records for each check
carried out, whether successful or not.

If the check is completed satisfactorily, the Flight Examiner is to also certify this in the pilots logbook in
accordance with rule 61.29 (a)(3).

The records of the check are to be filed and the date of next check entered on the operations checklist.
The Director Flight Services is to ensure that all flying staff complete such a check when required.

The check is to be carried out in a Company aircraft approved for the purpose.

GRACE PROVISIONS

Provided the competency check is completed within one month of the day on which it was required, it
shall be deemed to have been completed on the date it was required to be completed.

OPERATIONS CHECK

Annually or when considered appropriate, each pilot shall be observed working by the Director Flight
Services or his representative. This check is a flight crew operational check and need not necessarily be
from within the aircraft. A broad checklist is provided in the forms register but the check need not cover
all items or be limited to this list.

Following assessment, should the Director Flight Services consider the pilot under review requires
additional training arrangements shall be made to carry out recurrent training in the areas of weakness.
If necessary this may require a further full flight crew competency check.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.13 FLIGHT FOLLOWING


POLICY

The Company is to have an established and documented flight following


procedure for all operations.

PURPOSE

To ensure that at all times when aircraft are flying, ATS are aware of the flight and
able to take overdue action.

SCOPE

All operations

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised person.

REFERENCES

Part 119.121
Flight following and overdue actions (Training Section, this manual)

RECORDS

VSL OPS-5 Flight Following Form


VSL TRG-4 Ground Crew Training Record
VSL OPS-2 or VSL OPS-3 Daily Flight Record

Responsible for activating the appropriate flight following


service.

PROCESS
Flight following of all ATOs and CTOs is to be achieved by one of the following methods:

For VFR operations the PIC may either file a flight plan with an appropriate ATS unit, or use the
Company flight following facilities, depending on what type of operation is being conducted.

The Company flight following shall be undertaken by personnel trained in Company flight following and
overdue procedures. The flight follower shall:

Stay in cell phone or telephone communications with Bauerfield Tower for


continued updates as to the aircrafts position and estimates.

Where possible contact the pilot by cell phone or telephone for updates.

Initiate any aircraft overdue actions.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.15 FLIGHT PLANNING


POLICY

All safety considerations shall be addressed prior to the commencement of a


flight.

PURPOSE

To ensure that all the areas concerning safety of a flight are addressed prior to
the mission.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 91.217, 219, 307


Part 135.57, 153, 303, 857
Meteorological conditions

RECORDS

VSL OPS-2A / 2C and VSL OPS-3 Daily Flight Records


VSL OPS-9A Loading Manifest YJ-VSL1
VSL OPS-9B Loading Manifest YJ-RV-15
VSL OPS-9C Loading Manifest YJ-RIR

Responsible for ensuring that all the required safety


considerations have been addressed as appropriate.

PROCESS

Prior to beginning a flight the PIC shall be familiar with the AFM, placards and markings, and the location
and use of emergency equipment carried on the aircraft.

When planning a flight the PIC shall obtain and become familiar with the following information:

Current meteorological information for routes and intended aerodromes.

Fuel requirements for the flight and fuel availability.

Alternatives available if the planned flight cannot be completed.

Known or likely traffic delays advised by ATS.

Status of navigation and communication equipment likely to be used.

Current conditions of landing areas aerodrome and runway lengths at


intended aerodromes.

Current waterways conditions and tides.

In choosing a route consideration should also be given to:

Passenger comfort.

The noise of the aircraft.

Flight over water.

In addition all procedures as defined in this manual shall be complied with. In particular this shall
include:

Cockpit checklists.

DFRs.

DG (if applicable).

Documents and equipment to be carried.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.15 FLIGHT PLANNING (CONTINUED)

Flight following.

Fuel policy and refuelling.

Loading of aircraft.

Meteorological conditions.

Offshore operations.

Passenger briefing and passenger safety.

Seat belts.

Technical log.

Use of aerodromes.

A flight plan, if required, shall be filed IAW the flight following procedure.

A DFR and a loading manifest shall be completed IAW the loading of aircraft procedure.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.17 FUEL POLICY


POLICY

Sufficient fuel is to be carried for the safe operations of all flights.

PURPOSE

To ensure sufficient fuel is carried for the safe operations of all flights.

SCOPE

All aircraft/all flights.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot

REFERENCES

Part 135.61

RECORDS

VSL OPS-2A /.2B./ 2C and VSL OPS-3 Daily Flight Records

Responsible for all fuelling matters.

PROCESS

QUANTITY

Sufficient fuel shall be carried for start, taxi, take off and the intended flight plus:

30 minutes reserve.

Fuel type and consumption to be calculated at the rate stated in the aircraft section of this manual.

Fuel planning is based on the conditions under which the flight is to be undertaken including:

Normal fuel consumption data ( Aircraft section of this manual).

Expected meteorological conditions.

Geographic location of destination.

The effect on fuel consumption of detours around weather.

PUMPS AND FILTERS

Fixed installation pumps are generally serviced by professional companies. Signed proof of such
servicing is accepted as sufficient control that the pumps are serviceable. This does not negate the
requirement to carry out the normal fuel cleanliness and water checks.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.19 FUEL - REFUELLING & DEFUELLING


POLICY

There are to be clear procedures for fuelling and defueling Company aircraft.

PURPOSE

To ensure that the process of fuelling Company aircraft is carried out safely.

SCOPE

All ATO and CTO refuelling operations.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot or ground crew who have completed Company


refuelling training.

REFERENCES

Part 135.73 & .75


Defueling / Refuelling (training section, this manual).

RECORDS

VSL TRG-4 Ground Crew Training Record

Responsible soley for the correct fuelling of the aircraft,


however the task may be delegated to trained ground
crew.

PROCESS

NORMAL PROCEDURES

During any refuelling or defueling of Company aircraft the following precautions shall be taken:

No smoking within 15 meters of any refuelling/defueling operation.

Not within 15 meters of any other aircraft or third party property without the
owners permission.

An appropriately rated fire extinguisher is to be immediately available.

Ensure that the correct grade of fuel is being used.

Ensure that all equipment, particularly the nozzle, hand-piece and hose are
clean and free of damage, cracks or leaks.

Ensure that any mobile fuelling equipment drains have been sampled for
ingress of dirt and water prior to use.

Ensure that any static build up is discharged prior to refuelling by bonding


the fuelling equipment to the aircraft.

Ensure a filter is used when refuelling from jerry cans.

Carry out aircraft fuel cleanliness and water checks prior to every start after
refuelling.

AIR TRANSPORT & COMMERCIAL TRANSPORT OPERATIONS

Additional precautions for ATOs and CTOs:

All passengers and crew are to disembark and clear the area prior to any
refuelling / defuelling operation.

No avgas refuelling/defueling to take place with engines running.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.19 FUEL - REFUELLING & DEFUELLING (CONTINUED)


FUEL SPILLAGE

When fuel is spilled:

Fuelling shall be stopped immediately.

Immediate action shall be taken to cover the fuel with sand, sawdust, dry
earth or an agent such as foam or dry chemical extinguisher powder to
reduce the fire hazard.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.21 GROUND CREW & AIRCREW MEMBER COMPETENCY CHECKS


POLICY

Ground crew and aircrew members are to be proven competent and the
Company requirements for competency satisfied prior to commencing Company
operations.

PURPOSE

To ensure ground crew and aircrew members are capable of carrying out
Company operations safely.

SCOPE

All Company ground crew and aircrew members.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for carrying out annual


competency checks on all ground crew and
aircrew members and recording the results.

QUALIFICATIONS
REFERENCES

Ground Crew Training Program (Training Section of this Manual)


Aircrew Training Program
Staff personal file.

RECORDS

VSL TRG-4 Ground Crew Training Record


VSL TRG-5 Aircrew Member Training Record

PROCESS

All ground crew and aircrew members are to have been trained and passed the Company ground crew
training course prior to operational duties for the Company.

In addition aircrew members are to have been trained and passed the Company aircrew training course
prior to commencing operational duties for the Company.

A competency check will be carried out on each crew member annually. This check will follow, but not
necessarily be limited to, the form Ground Crew Training Record (Form VSP 5-4). The annual re-check
date will be monitored through the operations checklist.

As part of the annual competency check the following documents shall be checked for currency:

Where a vehicle drivers license is required for the job details are to be
checked and recorded on the staff induction checklist.

Pilots licence.

Pilots aircrew medical certificate.

GENERAL OPERATING PROCEDURES


EFFECTIVE 26 SEP 13

5.23 INOPERATIVE INSTRUMENTS AND EQUIPMENT


POLICY

There are to be clear procedures for when aircraft equipment becomes


unserviceable.

PURPOSE

To ensure that there is a clear procedure to be used if some aircraft equipment


becomes unserviceable.

SCOPE

All aircraft

RESPONSIBILITY

PILOT IN COMMAND:
MAINTENANCE CONTROLLER:

Responsible for ensuring compliance with this


procedure.
Responsible for assessing the effect of any
unserviceability and authorising maintenance as
required.

DEFINITIONS

DEFECT:

REFERENCES

Part 91. 537


Part 119.109, 119.111
Cockpit Checklist (This manual)
Defect Reporting (Airworthiness Manual)

RECORDS

VSL MNT-3 Defect Card

See CAA Rule Part 12 Subpart A 12.3


Definitions.

PROCESS

Before the first flight of the day the PIC shall:

Carry out a full pre-flight and cockpit check, as listed in the pre-flight
checklist of the AFM.

Check aircraft DFRs, defect card or technical log for inoperative instruments
or equipment.

Record all aircraft deficiencies and defects on the defect card either
specifically as a defect or if the fault is intermittent or a deficiency, as
"information only".

Report the defect or deficiency to the Maintenance Controller.

The PIC shall:

No aircraft is to be flown on ATOs or CTOs with a known defect.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.25 LOADING OF AIRCRAFT


POLICY

All Company aircraft are to be loaded in such a manner that the planned
operation can be completed safely.

PURPOSE

To ensure that Company aircraft are loaded in such a manner that the planned
operation can be completed safely.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 135 Subpart E


Part 91.215
Part 135.303
Part 135.305

RECORDS

Daily Flight Record (Form VSL OPS-2A / 2C or VSL OPS-3)


Loading Manifest YJ-VSL1 (Form VSL OPS-9A)
Loading Manifest YJ-RV-15 (Form VSL OPS-9B)
Loading Manifest YJ-RIR (Form VSL OPS-9C)

Responsible for ensuring compliance with this procedure.

PROCESS

GENERAL

The Company requires all pilots to ensure that:

The AFM limitations are complied with.

The maximum allowable weights are not exceeded for zero fuel (where
applicable), manoeuvre, take-off, and landing.

The COG limits are complied with throughout the flight.


PASSENGERS

Passenger weights shall be established by using only one of the following:

The actual weight of the passenger(s).

Declared weights. The declared weight of the passenger plus additional


4kgs for every passenger.

Standard weights, as follows:


o

Adult 86kg

Child (2 - 14 years) 46kg

Infant (under 2 years) 15kgs

These weights shall be recorded on the Loading Manifest.


For declared weights if the weight of the passengers is clearly greater than the declared
weight then the actual weight of the person shall be used.
CREW

Crew weights shall be established by using the actual weight of the crew.

These weights shall be recorded on the loading manifest.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.25

LOADING OF AIRCRAFT (CONTINUED)


BAGGAGE & CARGO

All baggage and cargo shall be weighed.


If it is not practicable to establish the actual weight of the goods and baggage (ie in a remote area) the
pilot in command shall estimate the weight of the goods and baggage.
Baggage and cargo shall be carried in an appropriate baggage locker or compartment.
If carried internally baggage or cargo shall be packaged so as to remain intact during flight and shall be
secured by means of a seat belt or cargo net in an appropriate place in the aircraft and shall not:

Prevent emergency egress of passengers or crew.

Exceed the load limitations for seats or floor structure as prescribed in the
AFM.

At all times the MAUW and the COG limitations of the aircraft as stated in the AFM shall not be
exceeded.

WEIGHT & BALANCE

NON STANDARD FLIGHTSEEING FLIGHTS

Prior to each flight a loading manifest shall be completed to ensure the


loading and COG of the aircraft are within the AFM limits.

Standard weights may be used, unless the weight of the passenger is


clearly heavier than the standard weight, in which case a declared weight
shall be used.

STANDARD FLIGHTSEEING FLIGHTS

A loading manifest shall be completed for each flight. These can be filled
out at the completion of the day.

Standard weights may be used, unless the weight of the passenger is


clearly heavier than the standard weight, in which case a declared weight
shall be used.

SCALES

The calibration of Company scales used for weighing purposes is to be checked annually by the Director
Flight Services using standard weights of known mass. A compliance sticker shall be attached, and the
expiry date recorded on the operations check-list.

Records of the calibration check shall be kept in a calibration file in the operations office for a period not
less than 2 years after the check.

Scales are to be used when the passenger is clearly heavier than the declared weight.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.27 MAINTENANCE
POLICY

All Company aircraft are to be maintained in such a manner that operations are
safe and the relevant regulatory requirements are met.

PURPOSE

To ensure that all Company aircraft are to be maintained in such a manner that
operations are safe and the relevant regulatory requirements are met.

SCOPE

All aircraft operated by the Company.

RE5SPONSIBILITY

MAINTENANCE CONTROLLER:
PILOT IN COMMAND:

Responsible for controlling the maintenance of


the Company aeroplanes.
Responsible for monitoring and recording
aircraft times in the DFR and Technical Log,
recording deficiencies and defects and liaising
with the Maintenance Controller.

REFERENCES

Part 43.51, Part 43 Appendix A


Part 91 Subpart G
Part 119.109, 119.111
Part 135.403
Part 119 Airworthiness Control Manual

RECORDS

VSL OPS-2A / 2B / 2C and VSL OPS-3 Daily Flight Record


CAA 006 Aircraft Technical Log
VSL MNT-9 Pilot Maintenance & Role Equipment Authorisation
VSL TRG-2 Flight Crew Training Record

PROCESS

AEROPLANE MAINTENANCE

The maintenance of Company aeroplanes is to be controlled by the Maintenance Controller.

Maintenance is to be arranged by the Maintenance Controller under the maintenance program for the
aeroplane as set out in the Part 119 Airworthiness Control Manual, planning and programs section.

Unless specifically authorised by the Maintenance Controller, no maintenance is to be carried out on


Company aeroplanes other than by those persons employed and authorised by the Company.

Remote maintenance may only be carried out IAW the specified remote maintenance procedure.

For hired aircraft, responsibility for maintenance will be by the owner or prime operator, under their
approved maintenance programme.

PILOT MAINTENANCE

Subject to the requirements of CAR Part 43 (Appendix A, Pilot Maintenance) and completion of the
appropriate training, Company pilots may carry out the following routine fluid replenishment and
maintenance:

Routine maintenance intended for the pilot.

Deferral of defects.

Greasing and lubrication.

Engine oil replenishment.

Hydraulic oil replenishment.

Compressor washing.

Installation and removal of seats, doors and role equipment.

Installation and removal of GPS equipment.

GENERAL OPERATING PROCEDURES


EFFECTIVE 31 DEC 11

5.27 MAINTENANCE (CONTINUED)


PILOT MAINTENANCE (CONTINUED)

Replacing fuses and lights.

Replacing aircraft battery.

The completion of repetitive ADs.

Training for the above is to be in accordance with procedures in the training section of this manual.

Training is to be completed by a LAME and documented on the Pilot Maintenance & Role Equipment
Authorisation form.

An authorisation number is to be given by the training LAME to the pilot and this number is to be
recorded on the Pilot Role Equipment Authorisation.

Pilot Role Equipment Authorisation has a validity of two years and is to be recorded on both the Pilot
Role Equipment Authorisation Form and the Monthly Operational Checklist.

Records of the training are to be filed on the individual pilots personal file.

RELEASE TO SERVICE

Following the completion of any of the above pilot maintenance or role equipment changes the pilot
carrying out the work is to sign a release to service statement, worded as below, on the aircraft DFR and
enter their authorisation number.
The maintenance recorded has been carried out in
accordance with the requirements of Vanuatu Civil
Aviation Rule Part 43 and in respect of that maintenance
the (aircraft) (component) is released to service.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.29 TECHNICAL LOG


POLICY

An aircraft technical log is to be used to provide the basic data for the
maintenance periods of Company aircraft.

PURPOSE

To ensure that suitable records of Company aircraft are kept in order to efficiently
maintain them within their prescribed time limits.

SCOPE

All Company aircraft.

RE5SPONSIBILITY

MAINTENANCE CONTROLLER:

PILOT IN COMMAND:

Responsible for ensuring that aircraft technical


logs are kept up to date and used to monitor
aircraft as required for timely maintenance.
To record aircraft flight times and defects in the
aircraft technical log.

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 91.619
Daily Flight Records
Defect Control

RECORDS

VSL OPS-2A / 2B / 2C and VSL OPS-3 Daily Flight Record


CAA 006 Aircraft Technical Log
Aircraft Registration Details
VSL MNT-3 Defect Card

PROCESS

AEROPLANE MAINTENANCE

The Company uses its forms, aircraft technical log, DFR, and defect card, which in combination meet the
requirements of a technical log as required by Rule Part 91.619.

The DFR is to be completed by the PIC IAW the DFR procedure.

The aircraft technical log is to be:

Completed by the PIC at the completion of the days flying.

Kept with the AFM.

Monitored by the PIC to ensure aircraft is not operated in an unserviceable


condition, or past any of its due service times or dates.

The aircraft registration details form is to be kept with the AFM.

The defect card is to be kept with the AFM and the PIC shall:

Enter the aircraft defects onto the defect card and report the defects to the
Maintenance Controller.

Following each flight enter the aircraft flight times onto the DFR.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.31 METEOROLOGICAL CONDITIONS


POLICY

Company aircraft shall not be operated in meteorological conditions which are


below the safe minimums.

PURPOSE

To provide guidelines which ensure that Company aircraft are not flown in unsafe
meteorological conditions.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT IN COMMAND:

REFERENCES

Part 91.301, 303


Part 135.153, 155

Responsible for ensuring that these guidelines are


followed at all times.

PROCESS

METEOROLOGICAL INFORMATION

For local VFR flights returning to the departure aerodrome the PIC may use a general area forecast or
local observation of the weather conditions for flight planning purposes.

For all other VFR flights the PIC shall obtain all relevant meteorological forecasts, reports and METARS
from the Vanuatu Meteorology Department, either on-line, or as below:
TEL

(678) 22 932 (forecast enquiries)


(678) 24 686 (general enquiries)

FAX

(678) 22 310

VFR AIR TRANSPORT OPERATIONS

A VFR ATO shall not be commenced unless the current meteorology information indicates the following
VFR minima can be complied with along the route, or that part of the route to be flown VFR:

AEROPLANES IN UNCONTROLLED AIRSPACE

By day, a ceiling of 1000 feet AGL and a flight visibility of 5km.


By night, a ceiling of 3000 feet AGL and a flight visibility of 16km.

DISTANCE FROM CLOUD AND VISIBILITY OUTSIDE CONTROL ZONES

All VFR ATOs outside control zones shall be flown at:

When at or below 3000ft AMSL or 1000ft AGL (whichever is the higher) the
flight shall be conducted clear of cloud, in sight of the surface and with at
least 5km flight visibility.

When above 3000ft AMSL or 1000ft AGL (whichever is the higher) the flight
shall be conducted at a distance of at least 2km horizontally and 1000ft
vertically from cloud, and with at least 5km flight visibility.

When at or above 10,000ft AMSL the flight shall be conducted at a distance


of at least 2km horizontally and 1000ft vertically from cloud, and with at least
8km flight visibility.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.31 METEOROLOGICAL CONDITIONS (CONTINUED)


DISTANCE FROM CLOUD AND VISIBILITY WITHIN A CONTROL ZONE

All VFR ATOs within control zones shall be flown at:

When operating inside a control zone, by day or by night, a ceiling of 1500


feet AGL and a flight visibility of 5km.

Flight shall be conducted at a distance of 2km horizontally and 500ft


vertically from cloud.

See Part 91.303 special VFR weather minima for reduced meteorological
minima requirements.

FLIGHTS ABOVE SCATTERED CLOUD

No VFR air operations carrying passengers shall be conducted in a single engine aircraft above more
than scattered cloud.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.33 PASSENGER BRIEFING


POLICY

All passengers are to be fully aware of the safety considerations when flying in
Company aircraft.

PURPOSE

To ensure that all Company staff are aware of the Company requirements for,
and the content of, passenger briefings.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT IN COMMAND:

Responsibe for ensuring that all passengers are


sufficiently and correctly briefed. This task may be
delegated to a suitably trained and qualified crew
member.

DEFINITIONS

PASSENGER:

A passenger is any person, carried in a Company


aircraft, who is not employed by the Company solely for
the purpose of acting as flight crew.

QUALIFICATIONS

Completed company training in passenger briefing.

REFERENCES

Part 91.211
Part 135.13
Training and Personal Records.

PROCESS

Prior to carriage all passengers are to be fully briefed by the PIC or by trained ground crew.

The briefing is to cover the following:

Smoking is not permitted or within 5 metres of a Company aircraft.

Carriage of dangerous goods (where applicable).

The operation of seatbelts and their need to be fastened at all times during
flight unless permission is given by the PIC to unfasten them.

Cautioning front seat passengers on interference with aircraft controls.

The use of headsets or ear muffs.

Location and operation of doors and emergency exits.

Location and use of emergency equipment (fire extinguisher, axe, &


portable oxygen, if carried).

Location and use of survival equipment (life jackets and life raft if carried).

Procedures in the event of an emergency landing.

The carriage and stowing of hand luggage.

Passengers are to obey the instructions from crew.

In addition to the above the PIC on a CTO shall ensure each passenger receives any additional briefing
or training in safety and emergency procedures as appropriate to the characteristics of the particular
flight operation.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.35 PASSENGER SAFETY


POLICY

All passengers are to be briefed and supervised and passenger safety procedures
followed at all times.

PURPOSE

To ensure passenger safety and comfort.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT IN COMMAND:

Responsible for all passenger handling for their aircraft.


Approach and departure to the aircraft of passengers may
be delegated to trained ground support personnel or other
Company pilots by the PIC.

DEFINITIONS

PASSENGER:

A passenger is any person, carried in a Company aircraft,


who is not employed by the Company solely for the
purpose of acting as flight crew.

QUALIFICATIONS

Company authorised pilot or person trained in company passenger handling


procedures.

REFERENCES

Part 19.7
Part 135.65
Training Section (this manual)

RECORDS

VSL TRG-4 Ground Crew Training Record

PROCESS

The PIC is to personally escort passengers to and from the aircraft if a trained company ground crew is
not present. They are to direct the passengers to and from the aircraft and show the passenger where to
step and hold.

Disabled passengers shall be given special consideration in allocation of seating and assistance in an
emergency.

Any person who appears to be under the influence of alcohol or drugs or who exhibits behavioural
characteristics to the extent where the safety of the aircraft or its occupants is likely to be endangered
will not be carried or, where appropriate, removed from the aircraft. The PIC has absolute discretion to
exercise their discretion in this regard, however any such action must be reported to the Director Flight
Services. Notwithstanding the above, where an operation is conducted for the purpose of police
operations, SAR or an Air Ambulance operation, passengers may be carried who are under the influence
of alcohol or drugs provided that reasonable action is taken by the operator to minimise the risk of the
aircraft and its occupants from such passengers.

Should it be necessary to carry an escorted passenger the Director Flight Services will brief the PIC on
security and safety arrangements that are required. These shall include:

No other passengers are to be carried.

The escorted passenger and the escort are to occupy rear seats.

All staff handling passengers are to be kind, courteous but firm, and make every effort to make all
passengers feel comfortable and enjoy their experience with the Company.

Every effort is to be made to keep passengers informed as to the progress of the flight, the possibility of
turbulence, local areas of interest, and any other matters which may help them feel involved and enjoy
the flight.

Happy passengers mean repeat business.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.37 PERFORMANCE
POLICY

All Company aircraft operations are to meet performance requirements.

PURPOSE

To ensure the safe performance of all Company aircraft operations.

SCOPE

All Company operations.

RESPONSIBILITY

PILOT IN COMMAND:

REFERENCES

Part 135 Subpart D


Aircraft Flight Manual
VSL OPS-2A / 2B / 2C and VSL OPS-3 Daily Flight Record

Responsible for ensuring that the aircraft meets


Company performance requirements.

PROCESS
TAKEOFF WEIGHT AND DISTANCE

The PIC shall ensure that the take-off weight of the aircraft at the start of the take-off is not greater than
the MAUW of the aircraft specified in the AFM and the take-off distance does not exceed 85% of the
take-off distance available.

When calculating the take-off weight and distance for take-off the PIC shall consider the following:

The take-off run available.

The weight of the aircraft at the commencement of the take-off run.

The pressure altitude of the aerodrome.

The ambient temperature at the aerodrome.

The water channel conditions.

The type of runway surface and the surface condition.

The runway slope in the direction of take-off.

Not more than 50% of the reported average headwind component or not
less than 150% of the average reported tailwind component.

LANDING WEIGHT AND DISTANCE

The PIC shall ensure that the landing weight of the aircraft at the estimated time of landing at the
destination aerodrome, or any alternate, is not greater than the landing weight specified in the AFM, and
allows a full-stop landing from 50 feet above the threshold within 85% of the landing distance available.
When calculating the landing weight and distance consideration shall be given to:

The aerodrome elevation.

The ambient temperature.

The water channel conditions.

The runway length available.

The type of runway surface and the surface condition.

The runway slope in the direction of landing.

Not more than 50% of the reported headwind component or not less than
150% of the reported tailwind component.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.37 PERFORMANCE (CONTINUED)


STANDARD LOADS

To assist with meeting the above requirements reference shall be made to:

Rule Part 135, Subpart B.

The performance and weight & balance procedures for each aircraft in the
aircraft section of this manual.

CORRECTION FACTORS

Where necessary the following correction factors shall be applied to the take off and landing distances
calculated from the AFM performance data.

For different runway surfaces the factors shall be applied as follows:


SURFACE
Paved
Coral
Metal
Rolled Earth
Grass

TAKE OFF DISTANCE


X1.00
X1.00
X1.05
X1.08
X1.14

LANDING DISTANCE
X1.00
X1.05
X1.08
X1.16
X1.18

For runway slope:

Increase the take-off distance by 5% for each 1% of uphill slope to a


maximum of 3% upslope.

Decrease the landing distance by 5% for each 1% of uphill slope up to a


maximum of 3% upslope.

Decrease the take-off distance by 5% for each 1% downslope up to a


maximum of 3% downslope.

Increase the landing distance by 5% for each 1% downslope up to a


maximum of 3% downslope.

Surface Type Take-off distance

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.39 SEAT BELTS


POLICY

All persons on board Company aircraft are to wear an appropriate restraining


harness when aircraft propellers are turning.

PURPOSE

To ensure that persons on boaord Company aircraft are adequately restrained in


the event of an accident.

SCOPE

All flights.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 91.205 and 207

Responsible for ensuring that all passengers are suitably


briefed on the need for, and the use of seat belts, and
that they wear their seat belts at the appropriate times.

PROCESS

Company Pilots shall:

Be seated in the designated pilots seat.

Wear seat and shoulder harnesses at all times during take-off, landing and
during low level operations.

Passengers are to sit in the aircraft seats allocated to them at all times.

Passengers are to wear the seat belt at all times:

During take-off and landing.

When the aircraft is less than 1000ft AGL.

When instructed by the PIC.

A child under 4 years of age may be seated on an adults lap providing the child is secured by a safety
belt attached to the adults safety belt.

These matters are to be covered in the pre-flight briefing and operation of the belts is to be demonstrated
to all passengers.

By arrangements with the PIC, other Company trained personnel may be delegated responsibility for
briefing and demonstrating to passengers the use of seatbelts.

GENERAL OPERATING PROCEDURES


EFFECTIVE 20 NOV 09

5.41 USE OF AERODROMES


POLICY

Company pilots are to be familiar with all aerodromes from which they will
undertake Company operations.

PURPOSE

To ensure that pilots are familiar with the aerodromes that they operate from.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

PILOT-IN-COMMAND:

Responsible for ensuring that they are familiar with any


aerodrome that they are to operate to or from.

DEFINITIONS

AERODROME:

CARs Part 1, General Definitions Note that aerodrome


shall also apply to a water take off and landing area.

REFERENCES

Part 91.127, 135.77, 139.303 & 139.305


Operations Specifications
Specific Procedures, Seaplane Operations (This Manual)

RECORDS

Vanuatu AIP.
Company water landing area notes.

PROCESS

All Company pilots are to:

Comply with any limitations and operational conditions on the use of an


aerodrome notified by the aerodrome operator.

Ensure the aircraft is manoeuvred clear of any manoeuvring area, or part of


any manoeuvring area, marked as unsafe for aircraft operations by the
aerodrome operator.

Ensure that the aerodrome to be used has the physical characteristics,


obstacle limitations, surfaces and visual aids that meet the requirements
and characteristics of the aircraft being used.

Ensure that the water channel be used has the physical characteristics,
obstacle limitations that meet the requirements and characteristics of the
aircraft being used.

The water channel/runway strip is clear of all persons, animals, vehicles and
other obstructions during landing and take-off other than those persons or
vehicles essential to the operation.

No pilot shall operate an aircraft unless they can manoeuvre the aircraft in the aerodrome traffic circuit
clear of any obstructions and without conflicting with the circuit or instrument approach area of other
aircraft.

PUBLISHED AERODROMES

Prior to any flight to any aerodrome, it shall be confirmed that the destination and nominated alternates
are suitable for the operation of the intended aircraft.

It shall be assumed that the published data for any licensed or certificated aerodrome is accurate and
can be relied upon, in conjunction with the NOTAM advisory system.

For those aerodromes which are published in the AIP, the size and approaches as published can be
accepted. However the runway width and strip width of a proposed aerodrome shall be checked against
aircraft data prior to departure unless the aerodrome is known to be of adequate dimensions.

GENERAL OPERATING PROCEDURES


EFFECTIVE 28 APR 13

5.41 USE OF AERODROMES (CONTINUED)


NON PUBLISHED AERODROMES
Prior to flying to any aerodrome or airfield that is not published in the AIP, a pilot shall ensure that:

The Director Flight Services has obtained airfield data and ensured that the physical characteristics,
obstacle clearance limitations, surfaces, and visual aids comply with requirements of AC139.07 for the
type of aircraft and the lowest meteorological minima to be used.

The minimum runway width required for Company aircraft will be determined by using:

For VFR day operations by aircraft at or below 5700kg MCTOW, the aircraft
wingspan and wheel span figures from the aircraft specifications in the
aircraft section of this manual and applying to the following:

Runway width = Twice outer main gear span.


Runway strip width = Two and a half times the wingspan or 30 meters, which ever is the greater.

For water operations a minimum width water channel of 60 meters for day
operations is recommended.

Arrangements shall be made with the water channels / aerodrome / airfield owners to notify the operator
of any changes which may affect aircraft operations.

INITIAL AERODROMES USE

When flying into an aerodrome for the first time, Company pilots shall be thoroughly briefed about the
specific characteristics of the aerodrome.

The Company pilot shall be briefed by a commercial pilot who has landed at the aerodrome in the last six
months.

When a Company pilot is flying into the following aerodromes for the first time:

Paama

Sara

Dillons Bay

Ratua Island

Velit Bay

The Company Pilot shall be thoroughly briefed about the specific characteristics of the
particular aerodrome.

The Company Pilot shall be accompanied by a pilot who has flown into the aerodrome in
the last six months.

EFFECTIVE 20 NOV 09

THIS PAGE IS INTENTIONALLY BLANK

EFFECTIVE 20 NOV 09

SECTION 6

SPECIFIC PROCEDURES

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.01 WATER OPERATIONS


POLICY

The Company is to have clear guidelines for water operations.

PURPOSE

To ensure that all personnel are aware of the Company requirements relating to
water operations.

SCOPE

All flights taking off and landing on water

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Parts 91.231, 527


General Procedures (this manual)
VSL OPS-7 Pilot Categorisation Form
VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record

Responsible for ensuring compliance with these guidelines.

PROCESS

WATER TAXYING
All taxiing shall be conducted at less than 1000 rpm to reduce propeller erosion.

WATER DEPTH
No takeoff or landing shall be conducted in less than 1 meter of water.

EQUIPMENT TO BE CARRIED
The following equipment is mandatory when conducting water operations:

30 meters of rope.

Paddle.

Anchor.

Bilge pump.

1 Lifejacket per person.

Current tide chart.

WATER LANDINGS AT NEW SITES

For the purpose of landings at new sites the following time and distance method shall be used for
measuring take off and landing distance:

At 80 kts the airplane travels 41 meters/second.

Therefore, if 600 meters is required for take off or landing there will need to
be a clear water channel on the flyover for 15 seconds ( 15 x 41 = 615).

This method is to be used by all Company pilots upon arrival at a new site during the inspection run
before the airplane lands.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.01 WATER OPERATIONS (CONTINUED)


WATER TAKEOFF AND LANDING AREA DIMENSIONS

A minimum width water channel of 60 meters for day operations is recommended.


The depth of water over the whole channel should not be less than 1 meter below the hull when the
airplane is stationary and loaded to MTOW.
An additional 30 metre protective buffer is recommended for the water channel but need not consist of
water. Where the area consists of water then it should be clear of moving objects and vessels under
way.
The centre line of the water channel may be curved provided that the approach and take off areas are
calculated from the anticipated point of touchdown or lift off.

RIGHT OF WAY

The PIC shall comply with the requirements of the international regulations for preventing collisions at
sea.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.03 CARRIAGE OF ANIMALS


POLICY

Any animals carried are not to present a threat to the aircraft.

PURPOSE

To ensure the safety of the aircraft and persons on board is not diminished by
carrying animals.

SCOPE

All those flights in which live animals are carried.

RESPONSIBILITY

PILOT IN COMMAND:

REFERENCES

General Procedures (this manual)

RECORDS

VSL OPS-7 Pilot Categorisation Form

Responsible for ensuring compliance with this procedure.

PROCESS

Any animals brought within the vicinity of the aircraft are to be tethered, caged, or on a leash to ensure
that they can in no way damage the aircraft.

Any animals carried are to be in the rear seat area or cargo locker only and are to be collared and
tethered to a hard point, caged, muzzled or similar so that it is impossible for them to reach the pilot.

These requirements do not apply to the following categories of dogs provided that in each case the dog
is accompanied by its handler:

Seeing eye dogs for blind persons.

Military, police or government agency dogs.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.05 DANGEROUS GOODS


POLICY

Any dangerous goods are to be carried safely.

PURPOSE

To ensure that aircraft and personnel safety is not impaired by incorrect carriage of
dangerous goods.

SCOPE

The carriage of all those items identified as dangerous goods in the IATA dangerous
goods schedule.

RESPONSIBILITY

PILOT IN COMMAND:

Responsible for the safe carriage of dangerous goods.

DEFINITIONS

DANGEROUS GOODS:

Articles or substances which are capable of posing


significant risk to health, safety or property when transported
by air

QUALIFICATIONS

Dangerous Goods Certificate

REFERENCES

Rule Part 92
Carriage of Dangerous Goods AC92-2
CAA pamphlet Dangerous Goods Carried by Passenger
CAA poster Notice to Passengers, Dangerous Goods
Passenger Briefing (General Operating Procedures section of this manual)
Passenger Briefing Training (Training Section of this manual)

RECORDS

VSL OPS-7 Pilot Categorisation


VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record
VSL TRG-3 Flight Crew Competency Check

PROCESS

GENERAL REQUIREMENTS

Specific training is required for the carriage of DG. All staff members handling/flying baggage and cargo
shall have successfully completed a CAAV approved DG awareness training program and recurrent
training at intervals not exceeding 2 years.

In general it is Company policy not to carry DG. The exceptions to this are DG allowed to be carried as
per CAR 92.11 (c)) and further amplified under AC 92.2.

All Company flying and/or ground staff shall question passenger(s) as to the contents of their baggage,
examine and inspect baggage and refuse baggage and/or passenger(s) if they believe they may be in
possession of DG.

EXCEPTIONS

Passengers are to be reminded during briefing of their requirement to disclose DG in their possession.
There is to be a DG poster displayed in a prominent position in the passenger briefing area, which may
be used during passenger briefing.

The Company may accept and carry DG under the following conditions

It is a domestic VFR flight.

The goods are not listed as forbidden for carriage in the DG list.

Safety and emergency procedures have been put in place.

Each item is identified.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.05 DANGEROUS GOODS (CONTINUED)


EXCEPTIONS (CONTINUED)

The PIC is made aware of the hazardous nature of the goods.

The goods are in proper condition.

The goods are separated if they are likely to react dangerously together.

The goods are stowed properly.

Only the people who are associated with the goods are to be carried on the
flight.

A member of the police or military may carry DG if required to do so as part of a police or military
operation.

A full list of items which may or may not be carried is contained in CAA literature in the DG file in the
operations office.

If in doubt about the carriage of any goods, seek advice or if that is not possible leave it behind.

DANGEROUS GOODS SPILLAGE IN FLIGHT

If the PIC of the aircraft suspects a DG spillage inside the aircraft in flight :

Open all air vents.

Land as soon as practicable.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.07 FIREARMS
POLICY

The carriage of firearms is to be strictly controlled

PURPOSE

To ensure that all firearms are carried safely.

SCOPE

Operations on which firearms are carried.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 91.9
General procedures.

RECORDS

VSL OPS-7 Pilot Categorisation Form

Soley responsible for the safe carriage of firearms IAW


this procedure. This responsibility cannot be delegated.

PROCESS

When carrying firearms the following applies:

UNLOADED FIREARMS

The weapon is to be checked by the pilot and bolt removed or otherwise rendered inoperable.

If the firearm action is not familiar to the pilot they are to discuss the matter with the firearm
owner/operator and ensure that there is no possibility of an accidental discharge whilst the firearm is in
or around the aircraft.

Firearms shall be stowed in a compartment that is not accessible to passengers during flight.

LOADED FIREARMS

The carriage of loaded firearms is prohibited except on Police or Military operations.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.09 LOW LEVEL OPERATIONS


POLICY

The Company is to have clear guidelines for low level operations.

PURPOSE

To ensure that all pilots are aware of the Company requirements relating to low
level operations and that these operations are carried out safely.

SCOPE

All operations below the minimum safe heights as specified in the CAA
legislation.

RESPONSIBILITY

PILOT IN COMMAND:

Responsible for obtaining approvals and conducting the


operation(s) IAW this procedure.

DEFINITIONS

LOW LEVEL:

Any operation below the minimum safe heights required


by Rule Part 91.311

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 91.311
Part 135.85
Pilot Categorisation (this manual)

RECORDS

VSL OPS-6 Low Level Operations Form


VSL OPS-7 Pilot Categorisation Form
VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record

PROCESS

Except for take-off, landing, conducting a baulked landing or discontinued approach, or a water circuit or
approach, or as exempt below, no Company aircraft under normal flight shall be operated at less than
the minimum VFR heights required by Part 91.311 (a).

COMMERCIAL TRANSPORT OPERATIONS

Low level VFR CTOs may be carried out within 500ft of the surface if it is necessary for the
accomplishment of the operation, provided the PIC:

Prepares a plan for the operation in conjunction with all personnel and
organisations involved in the operation.

Carries only persons performing an essential function associated with the


flight on the aircraft.

Takes all reasonable care to conduct the operation without creating a


hazard to any persons or property.

Briefs all personnel or organisations involved in the operation of the plan.

Prior to any low level operations a thorough reconnaissance of the area shall be made to ascertain the
following:

No wires or other difficult to see obstructions.

No third party risk - People, stock, property.

If third person or property risk is apparent the task is to be postponed until this risk is removed.

For long distance operations, the PIC is to be pre-briefed on the route, and extra personnel may be
carried for lookout.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.9

LOW LEVEL OPERATIONS (CONTINUED)

COMMERCIAL TRANSPORT OPERATIONS (CONTINUED)

The aircraft is only to be flown below minimum safe heights whilst carrying out a specific task requiring
low level operations. All possible care is to be taken not to upset persons or animals on the ground
through noise or shadow.

FLIGHT TRAINING

A Company authorised Flight Instructor who is carrying out flight training may carry out:

A simulated engine failure after take-off below 1000 feet AGL.

A simulated engine failure above 1000 feet AGL provided the decent below
500 feet AGL is within a designated LFA.

A baulked landing or discontinued approach to landing.

LOW LEVEL AREAS

A Company authorised pilot may operate an aircraft in a designated LFA provided:

Prior to entering the area a broadcast is made on the appropriate VHF


frequency of the details of the flight and the proposed elapsed time in the
area, a listening watch is maintained, and a further broadcast made when
vacating the area.

DISPLAY FLYING

A suitably qualified Company authorised pilot may fly an aircraft to a minimum height of 100 feet above
the surface at a display or event provided the flight:

Is in reference to a display line sufficiently distanced from spectators so as


not to cause undue risk to persons or property on the surface.

Is not over any spectator area or between the display line and the spectator
area.

No passengers are carried.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.11 OFFSHORE OPERATIONS


POLICY

The Company shall have clear safety guidelines for offshore operations.

PURPOSE

To ensure that all pilots are aware of the Company safety requirements for
offshore operations.

SCOPE

All CTOs and ATOs more than 10 nm beyond the gliding distance from shore.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 135.87
Part 91.307
Part 91.525
Part 91.527
General procedures (this manual)
Pilot Categorisation (this manual)

RECORDS

VSL OPS-7 Pilot Categorisation Form


VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record

Responsible for ensuring compliance with these offshore


safety procedures.

PROCESS

Offshore ATOs and CTOs require specific equipment and training.

All ATOs and CTOs more than 10nm beyond gliding distance from shore shall have:

A life raft with sufficient rated capacity to carry every occupant of the aircraft.

A life preserver is worn by each passenger.

Flights more than 50nm from shore shall file a flight plan with an appropriate ATS unit prior to the start of
any flight conducted under VFR.

For flights over water and not more than 10nm beyond gliding distance from shore all crew members and
passengers shall have life jackets immediately available.

For all other flights over water and not beyond gliding distance from shore a life jacket shall be carried,
and stowed in a readily accessible position, for each person on board the aircraft.

For all operations on water a life jacket shall be carried, and stowed in a readily accessible position, for
each person on board the aircraft.

All rescue flights beyond 100nm from shore will carry two crew, life rafts and crew survival equipment.

All flights beyond 100nm from shore will carry sufficient life rafts with buoyancy and rated capacity to
accommodate the occupants of the aircraft. Each life raft shall be complete with a survival locater light,
a survival kit appropriate to the route being flown, at least one pyrotechnic signalling device and an ELB.

A full list of emergency and survival equipment carried on Company aircraft is recorded on the
emergency and survival equipment register in this manual.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.13 PHOTOGRAPHY/FILMING
POLICY

The Company shall have clear guidelines for photography/filming operations.

PURPOSE

To ensure that the PIC and film crew are aware of the Company requirements
related to photography and filming.

SCOPE

Missions where the aircraft is specifically chartered for the purpose of carrying out
photography or filming.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

General procedures (this manual).


Low level operations (this manual).
Passenger Briefing (this manual).

RECORDS

VSL OPS-7 Pilot Categorisation Form


VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record

Responsible for ensuring compliance with the Company


photography / filming procedures and briefing all parties
involved on these procedures

PROCEDURE
For all photographic or filming operations:

No passengers are to be carried other than those specifically involved with the photography/filming.

Most Company aerial photography operations are conducted within a closed cabin area however should
it be necessary to operate the aircraft with a door off the following will apply:

There are to be no loose articles in the cabin.

Dress shall be appropriate to level of exposure.

Safety shall be used to secure equipment.

Seat belt shall be taped.

Consider filming angles and target briefing.

SPECIFIC PROCEDURES
EFFECTIVE 20 NOV 09

6.15 AIR AMBULANCE OPERATIONS


POLICY

The company is to have clear guidelines for air ambulance operations.

PURPOSE

To ensure that the PIC and aircrew are aware of the Company procedures and
requirements for air ambulance operations.

SCOPE

All aeroplane air ambulance operations.

RESPONSIBILITY

PILOT IN COMMAND:

Responsible for assessing and suitably planning all air


ambulance operations. The PIC is to brief all parties
involved.

DEFINITIONS

AIRCREW MEMBER:

An aircrew member is a person carried aboard the Company


aircraft to fill a specific role and who has been trained for
that role in accordance with the Company procedures.

QUALIFICATIONS

Completed Company training for the specific role. This may include training with an
outside organization i.e. Pro-Medical, Hospital

REFERENCES

Vanuatu Seaplanes Limited Company Exposition

RECORDS

VSL OPS-7 Pilot Categorisation Form


VSL TRG-1 Flight Crew Operational Check
VSL TRG-2 Flight Crew Training Record

PROCESS
AIR AMBULANCE OPERATIONS
A request for the air ambulance may come from a hospital, insurance company or Pro-Medical. They are to
coordinate with the Director Flight Services, who will then coordinate with the duty doctor/crew and ProMedical for ground transport. When parties are satisfied a meeting time shall be arranged.
MEDICAL EQUIPMENT & ATTENDANTS

Medical and other rescue equipment shall be supplied by the medical attendant, or their organisation,
undertaking the mission.

Maintenance of medical equipment shall be provided by medical technicians.

Medical attendants shall be given training IAW form VSP 5-5. They shall also undertake any applicable
training in aero-medical factors as may be required by their employer.

MEDIA
The pilot and / or crew may not give any information relating to the incident to the media. All media enquiries
shall be directed to the CEO.

EFFECTIVE 20 NOV 09

SECTION 7

VANUATU SEAPLANES LTD

AIRCRAFT

OPERATIONS MANUAL Page 1

AIRCRAFT
EFFECTIVE 20 NOV 09

7.01 AIRCRAFT APPROVED TYPES


POLICY

The Company is to maintain a record of those aircraft for which it has the
approval to operate on Air Transport and Commercial Transport Operations.

PURPOSE

To ensure that only those aircraft approved by the Director, CAAV shall be
operated on Air Operations.

SCOPE

All ATOs and CTOs.

RESPONSIBILITY

CEO:

REFERENCES

Part 119.15(4)
Part 119.157
Operations Specifications
Aircraft Flight Manual
Aircraft Types and Registration (Airworthiness Manual)
Hired Aircraft Agreement (Airworthiness Manual)

RECORDS

VSL MNT-7 Hired Aircraft Agreement

Responsible for ensuring that this requirement is complied with.

PROCESS

Only aircraft which are identified by type and registration in the Company OPS SPECS are to be
operated by the Company on air operations.

Operation of these aircraft is to be covered in the AFM for each aircraft type.

If it is intended to operate a type which is not in the OPS SPECS, approval shall be obtained from the
Director. This may involve further development of General Operating Procedures, Performance Charts,
Maintenance Schedules, etc. for that aircraft type.

HIRED OR LEASED AIRCRAFT

30 days prior to leasing or chartering an aircraft not on the Vanuatu Register the Company shall notify
the CAAV of the basic terms of the charter or lease or similar arrangement, including;

Whether the aircraft provider is authorised by an ICAO contracting state to


perform air operations.

The names of the parties involved.

The duration of the charter or lease.

The nationality, registration and type of aircraft.

The Company shall obtain approval from the CAAV prior to the use of a non-Vanuatu registered aircraft
on air operations.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 1

AIRCRAFT
EFFECTIVE 28 APR 13

7.03 INSTRUMENT AND EQUIPMENT REQUIREMENTS


POLICY

No Company aircraft shall be flown with less than the required instruments or
equipment for the particular type of operation.

PURPOSE

To ensure that no company aircraft is flown unless it has adequate equipment


and instrumentation to meet the legislative requirements and ensure safety of the
flight.

SCOPE

Company Aircraft

RESPONSIBILITY

MAINTENANCE CONTROLLER:

REFERENCES

Part 91 Subpart F
Part 135 Subpart F

RECORDS

VSL MNT-3 Equipment Checklist


VSL OPS-9A Loading Manifest YJ-VSL1
VSL OPS-9B Loading Manifest YJ-RV-15
VSL OPS-9C Loading Manifest YJ-RIR

Responsible for ensuring that all aircraft meet


the requirements of the equipment checklist
prior to commencing operations with the
Company.

PROCESS

Prior to an aircraft commencing operations with the Company the maintenance contractor is to:

Check the aircraft for the required number of instruments and equipment for
the type of operation it is to be used on.

Check that the instruments comply with specifications and airworthiness


design.

Check that the instruments have been installed in accordance with the
manufacturer's instructions.

Complete and sign the equipment checklist.

The completed form is to be filed in the aircraft documentation file for a minimum period of 6 months
after the aircraft is withdrawn from service.

The instruments and equipment are to be checked as part of the maintenance program.

Defective instruments or equipment shall be monitored by the defect reporting and control procedure.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 2

AIRCRAFT
EFFECTIVE 20 NOV 09

7.05 LAKE LA4-200 YJ-VSL1


SPECIFICATIONS
Engines:
Take-off HP:
Seats:

1 x Lycoming IO-360-AIB
200hp @ 2700rpm
Crew 1 / 3 Pass

WEIGHTS:
MAUW
EMPTY
USEFUL LOAD
C OF G LIMITS:
@ 2600 LBS
@ 1950 LBS

2600 lbs
1777 lbs
823 lbs
+102.5 - +106.0
+102.5 - +108.0

BAGGAGE

200 lbs

DIMENSIONS:
WINGSPAN
WHEEL TRACK
LENGTH
HEIGHT

38
11 4
25
9-4

SERVICE CEILING:

14,700 ft

STALL SPEED:
CLEAN
FULL FLAP

53 kts
39 kts

AIRSPEED LIMITS:
Vne
Vgfe
Vra
Va

134 kts
109 kts
106 kts
105 kts

MAX X-WIND

15 kts

FUEL BURN

40 lt/hr

SPEEDS:
BEST ROC
BEST AOC
CRUISE @ 75%

74 kts
52 kts
105 kts

TAKE OFF ROLL:


LAND
WATER

600
1000

LOAD FACTOR

+3.8g 0g

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 3

AIRCRAFT
EFFECTIVE 20 NOV 09

7.05 LAKE LA4-200 YJ-VSL1 (CONTINUED)


FUEL:
Grade
Capacity
Pressure
Consumption

100 Avgas
160 litres (all useable)
Normal Range 14 35 psi
40 lt/hr @ 75% (average)

Grade
Capacity
Pressure
Temp

W100
Max 8 Qts - Min 5 Qts
Normal Range 60 - 100 psi
Normal Range 140 - 245 degrees F

Grade
Pressure

5606A red
Normal Range 750 1100 psi

OIL:

HYDRAULIC:

ELECTRICAL:
Alternator
Battery

14 Volt
12 Volt

SEAPLANE PERFORMANCE:

Operations shall be confined to water channels of length not less than 420 meters, plus 60 meters for
each 1000 feet (pressure altitude) the channel is above sea level, plus 30 meters for each 5 degrees
Celsius the outside air temperature is above ISA+ 15 C.

THE TAKE-OFF SAFETY SPEED IS 55 KNOTS (IAS).

THE LANDING APPROACH SPEED IS 70 KNOTS (IAS).

WEIGHT & BALANCE

To ensure that the loading and weight & balance of the aircraft are within AFM limits a
YJ-VSL1 Loading Manifest shall be completed prior to each non-repetitive flight.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 4

AIRCRAFT
EFFECTIVE 03 OCT 12

7.07 CESSNA U206G YJ-RV15


SPECIFICATIONS
Engine:
Take-off HP:
Seats:

1 x Continental IO-520-F
300hp @ 2850rpm
Crew 1 / 5 Pass

WEIGHTS:
MAUW
EMPTY
USEFUL LOAD
REAR BAGGAGE

1633 kg
930 kg
703 kg
82 kg

DIMENSIONS:
WINGSPAN
WHEEL TRACK
LENGTH
HEIGHT

36 7
8 1
27 9
9-9

STALL SPEED:
CLEAN
FULL FLAP

60 kts
52 kts

AIRSPEED LIMITS:
Vne
Vno
Vfe (40/20/10 deg)
Vra
Va

183 kts
149 kts
100/120/140 kts
125 kts
123 kts

MAX X-WIND

20 kts

FUEL BURN

60 lt/hr (16 USG/hr)

SPEEDS:
BEST ROC
BEST AOC
BEST Glide
CRUISE @ 75%

91 kts
69 kts
74 kts
120 kts

TAKE OFF ROLL:


LANDING ROLL:

610 metres
570 metres

LOAD FACTOR

+3.8g 1.52g

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 5

AIRCRAFT
EFFECTIVE 03 OCT 12

7.07 CESSNA U206G YJ-RV15 (CONTINUED)


FUEL:
Grade
Capacity
Consumption

100 / 130- Avgas


350 litres (334 litres useable)
60 lt/hr @ 75% (average)

Grade
Capacity
Pressure
Temp

AD 100 SAE50
Max 12 Qts, Normal 10 Qts, Min 9 Qts
Normal Range 30 - 60 psi, Max 100 psi
Normal Range 100 - 240 degrees F

Grade

5606 red

OIL:

HYDRAULIC:

ELECTRICAL:
Alternator
Battery

28 Volt
24 Volt

PERFORMANCE:

THE TAKE-OFF SAFETY SPEED IS 75 KNOTS (IAS).

THE LANDING APPROACH SPEED IS 70 KNOTS (IAS).

WEIGHT & BALANCE


To ensure that the loading and weight & balance of the aircraft are within AFM limits a VSL OPS 9B
Loading Form YJ-RV15 shall be completed prior to each flight.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 6

AIRCRAFT
EFFECTIVE 28 APR 13

7.07 CESSN T206H YJ-RIR


SPECIFICATIONS
Engine:
Take-off HP:
Seats:

1 x Lycoming TIO-540-AJ1A
310hp @ 2850rpm
Crew 1 / 5 Pass

WEIGHTS:
MAUW
EMPTY
USEFUL LOAD
REAR BAGGAGE
CARGO

1731 kg
1112 kg
618 kg
81 kg
136 kg

DIMENSIONS:
WINGSPAN
WHEEL TRACK
LENGTH
HEIGHT

39 0
8 1
28 3
9-3.5

STALL SPEED:
CLEAN
FULL FLAP

58 kts
54 kts

AIRSPEED LIMITS:
Vne
Vno
Vfe (40/20/10 deg)
Vra
Va

182 kts
149 kts
100/120/140 kts
125 kts
125 kts

MAX X-WIND

20 kts

FUEL BURN

80 lt/hr (21 USG/hr)

SPEEDS:
BEST ROC
BEST AOC
BEST Glide
CRUISE @ 75%

89 kts
69 kts
74 kts
130 kts

TAKE OFF ROLL:


LANDING ROLL:

610 metres
570 metres

LOAD FACTOR

+3.8g 1.52g

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 7

AIRCRAFT
EFFECTIVE 28 APR 13

7.07 CESSNA T206H YJ-RIR (CONTINUED)


FUEL:
Grade
Capacity
Consumption

100 / 130- Avgas


461 litres (445 litres useable)
80 lt/hr @ 75% (average)

Grade
Capacity
Pressure
Temp

W100
Max 12 Qts, Normal 10 Qts, Min 6 Qts
Normal Range 20 - 115 psi
Normal Range 100 - 245 degrees F

Grade

5606 red

OIL:

HYDRAULIC:

ELECTRICAL:
Alternator
Battery

28 Volt, 95 Ampere
24 Volt

PERFORMANCE:

THE TAKE-OFF SAFETY SPEED IS 75 KNOTS (IAS).

THE LANDING APPROACH SPEED IS 70 KNOTS (IAS).

WEIGHT & BALANCE


To ensure that the loading and weight & balance of the aircraft are within AFM limits a VSL OPS 9C
Loading Form YJ-RIR shall be completed prior to each flight.
.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 8

EFFECTIVE 20 NOV 09

SECTION 8

VANUATU SEAPLANES LTD

TRAINING

OPERATIONS MANUAL Page 1

TRAINING
EFFECTIVE 20 NOV 09

8.01 FLIGHT CREW TRAINING PROGRAM


POLICY

All flight crew are to be adequately trained to provide the Company services in
accordance with the regulatory requirements.

PURPOSE

To ensure all flights are adequately trained IAW CAAV regulations.

SCOPE

All flight crew.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:


MANAGER TRAINING:

QUALIFICATIONS

Instructors and Flight Examiners used in this flight crew training program shall be
persons acceptable to both CAAV and the Company.

REFERENCES

Part 135.565, 135.603

RECORDS

VSL TRG-2 Flight Crew Training Record


VSL TRG-4 Ground Crew Training Record
VSL MNT-9 Pilot Maintenance & Role Equipment Authorisation

Responsible for supervising operations training.


Responsible for ensuring that a comprehensive
training programme is in place that meets all the
CAAV regulatory requirements and suitably
equips Company pilots to competently carry out
the required flight operations.

PROCESS
The Director Flight Services shall ensure that Company flight crew training is carried out by the appropriate
training person that meets the requirements of this manual.

INITIAL TRAINING

All pilots shall hold a current CPL(A) prior to employment.

Training will be given by the Director Flight Services or his qualified and approved representative prior to
the assignment of flight crew duties. Training is to include the following subjects:

The Company exposition.

Specific operational training depending on the missions to be flown from the


flight crew training record form.

Line training in applicable subjects listed on the ground crew training record.

Refuelling / defueling and pilot aircraft fluid replenishment and maintenance training will given by the
Maintenance Controller prior to the assignment of flight crew duties.

A flight crew competency assessment shall be carried out by a Company flight examiner prior to the
assignment of flight crew duties.

TRANSITION TRAINING

Type conversions onto new aircraft types or variants will be undertaken by a company or individual
acceptable to both the CAAV and the Company.

Training in new procedures or equipment on existing aircraft types will be undertaken by the Director
Flight Services IAW the procedures set out in this manual.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 2

TRAINING
EFFECTIVE 20 NOV 09

8.01 FLIGHT CREW TRAINING PROGRAM (CONTINUED)


RECURRENT TRAINING

When considered appropriate, however not less than annually, each pilot is to be observed working by
the Director Flight Services or his representative. This check is a flight crew operational check and need
not necessarily be from within the aircraft. A checklist is provided in the forms register but the check
need not cover all items or be limited to this list.

A check flight completed within 60 days of the check due date may be deemed to have been completed
on the due date.

Following assessment, should the Director Flight Services consider the pilot under review requires
additional training arrangements shall be made to carry out recurrent training in the areas of weakness. If
necessary this may require a full flight crew competency check.

STANDARDS

The Director Flight Services shall accept the Company Flight Examiners assessment of the flight crew
member under training.

For the flight crew operational check the Director Flight Services shall not accept a standard lower than
average before the pilot under review requires recurrent training.

For new procedures or equipment on existing ratings the Director Flight Services is to be satisfied that
the trainee has retained at least 70% of the knowledge imparted and can be brought to 100% recall by
briefing.

On satisfactory completion the trainees personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 3

TRAINING
EFFECTIVE 20 NOV 09

8.03 FLIGHT FOLLOWING AND OVERDUE ACTIONS


POLICY

All staff are to be adequately trained to provide the Company flight following
services.

PURPOSE

To ensure that all staff are capable of providing the Company flight following
services.

SCOPE

All flight following provided by the Company.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for all flight following training.

DEFINITIONS

OVERDUE:

An aircraft is overdue if it does not check in


within 30 minutes of an expected check in time.

REFERENCES

Part 119.121
VSL IBN/OPS-3 Overdue Aircraft Checklist

RECORDS

VSL OPS-5 Flight Following Form


VSL TRG-2 Flight Crew Training Record
VSL TRG-4 Ground Crew Training Record

PROCESS
Prior to carrying out Company flight following duties the person must have successfully passed training in
emergency situation training.

Additional training will be given in the following areas:

Reasons and importance of maintaining flight following.

Use of Company ground/air radios, where applicable.

Operation of Company telephone system.

Operation of the satellite phone system.

General understanding of Vanuatu ATC system and SAR facilities.

Use of the flight following form.

Use of the company overdue aircraft checklist.

STANDARDS

Following training the Director Flight Services is to be satisfied that the trainee has retained at least 70%
of the knowledge imparted and can be brought to 100% recall by briefing.

On satisfactory completion the trainees personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 4

TRAINING
EFFECTIVE 20 NOV 09

8.05 FLIGHT CREW MEMBER INSTRUCTOR / FLIGHT EXAMINER


QUALIFICATIONS
POLICY

Flight crew member Instructors and Flight Examiners are to have the appropriate
qualifications as required by the CAAV rules.

PURPOSE

To ensure all flight crew member Instructors and Flight Examiners are
appropriately qualified.

SCOPE

All flight crew Instructors.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for ensuring that all flight crew


Instructors and Flight Examiners meet the
required licence, rating and experience
standards.

DEFINITIONS

FLIGHT CREW MEMBER


INSTRUCTORS:

All instructors carrying out flight crew training


IAW this Manual.

REFERENCES

Part 61
Part 135.567

RECORDS

Personal files
VSL TRG-2 Flight Crew Training Records
Pilot logbook

PROCESS
INSTRUCTORS:

The Director Flight Services is to ensure that any Instructors being used to train Company pilots:

Have satisfactorily completed the training required to act as PIC in the air
operations being performed.

Holds a current A, B, C, or D category instructors rating as appropriate to


the testing, training or assessment.

Complete both the initial and recurrent training requirements applicable to


the testing, training or assessment being conducted.

Flight Instructors training Company pilots shall acknowledge that they meet
the above requirements by signing off the training in the pilots logbook.

By signing the training in the pilots logbook the Flight Instructor or acknowledges compliance with these
requirements.
COMPANY FLIGHT EXAMINERS

The Director Flight Services is to ensure that each person performing the functions of a Company Flight
Examiner:

Has a minimum of 100 hrs on type.

Understands the systems, performance, operating procedures and AFM of


the aircraft being flown.

Has a minimum of six months experience operating in Vanuatu or


comparable conditions.

Is familiar with the type of operations flown by the Company.

Has completed initial and recurrent training applicable to the testing being
carried out.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 5

TRAINING
EFFECTIVE 20 NOV 09

8.05 FLIGHT CREW MEMBER INSTRUCTOR / FLIGHT EXAMINER


QUALIFICATIONS (CONTINUED)
COMPANY FLIGHT EXAMINERS (CONTINUED)

Has knowledge of the CAAV rules, the Company OPS SPECS, and the
Company exposition.

Has a sound knowledge of flight test performance limits.

Has completed an instructional techniques course or equivalent course


acceptable to the CAAV.

Has carried out the required flight examiner assessment(s).

Is acceptable to both the director of CAAV and the Company.

Where a suitably qualified person is not available it is acceptable that a


Flight Examiner may observe a current company pilot conducting a Pilot
competency check on another pilot, provided that the checking Pilot holds a
an A,B,C or D category instructors rating..

A Flight Examiner is not deemed to be the PIC of an aircraft unless:

It is during a flight test for the initial issue of an instrument rating.

It is during a flight test for a type rating.

The Flight Examiner considers it necessary in the interests of safety.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 6

TRAINING
EFFECTIVE 20 NOV 09

8.07 GROUND CREW TRAINING PROGRAM


POLICY

All ground crew members are to be adequately trained to fulfil their duties for the
Company.

PURPOSE

To ensure that all ground crew will be capable of fulfilling their duties to the
standard and in the manner required by the Company.

SCOPE

Ground crew members.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for ground crew training.

QUALIFICATIONS
REFERENCES

Ground Crew Training (this manual)

RECORDS

VSL TRG-4 Ground Training Record

PROCESS

The training shall cover the items on the ground crew training record (Form VSL TRG-4). In general
these items are:

Flight following and overdue action procedures.

Passenger safety procedures.

Passenger handling procedures.

Refuelling/defuelling procedures.

Dangerous goods awareness.

Use of fire extinguishers.

The training programmme for each of these procedures is covered in other parts of this manual.
STANDARDS

Following training the Director Flight Services is to be satisfied that the trainee has retained at least 70%
of the knowledge imparted and can be brought to 100% recall by briefing.

On satisfactory completion the trainees personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 7

TRAINING
EFFECTIVE 20 NOV 09

8.09 PASSENGER BRIEFING


POLICY

All Company personnel are to be able to competently brief passengers.

PURPOSE

To ensure that all Company personnel are capable of briefing passengers to the
Company standards.

SCOPE

Briefing of all passengers.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

Responsible for training all staff in passenger


briefing.

DEFINITIONS

PASSENGER:

A passenger is any person, carried in a


Company aircraft, who is not employed by the
Company solely for the purpose of acting as
flight crew.

QUALIFICATIONS

Company Director Flight Services

REFERENCES

Part 91.211
Part 135.65

RECORDS

VSL TRG-2 Flight Crew Training Record


VSL TRG-4 Ground Crew Training Record

PROCESS

Full briefings covering basic aircraft safety shall be demonstrated by the Director Flight Services and
practised by the trainee. Following training the trainee will be required to demonstrate full briefings for all
facets of passenger handling operations.

The training is to cover the following areas of passenger supervision:

Approaching and departing the aircraft.

Location and use of the passenger briefing card (when carried).

Smoking is not permitted in and around Company aircraft.

The operation and use of seatbelts.

Cautioning front seat passengers on interference with aircraft controls.

Use of headsets or ear muffs.

Location and operation of doors and emergency exits.

Location and use of emergency equipment (fire extinguisher, axe, &


portable oxygen when carried).

Location and use of survival equipment (life jackets and life raft when
carried).

Procedures in the event of an emergency landing.

The carriage and stowing of hand luggage.

Passengers are to obey the instructions from crew.

STANDARDS

The Director Flight Services is to be satisfied that the trainee has retained at least 70% of the knowledge
imparted and can be brought to 100% recall by briefing.

On satisfactory completion the trainees personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 8

TRAINING
EFFECTIVE 20 NOV 09

8.11 PILOT MAINTENANCE & ROLE EQUIPMENT CHANGES


POLICY

All pilots are to be adequately trained to provide pilot maintenance and role
equipment changes.

PURPOSE

To ensure that Company pilots are capable of replacing aircraft fluids and
carrying out approved maintenance to the required standard.

SCOPE

Aircraft fluid replenishment & pilot maintenance.

RESPONSIBILITY

MANAGER TRAINING:

Responsible for ensuring that all pilots have been


trained to the required standard in pilot maintenance
and role equipment changes.

LAME:

Responsible for training, assessing and signing out pilot.

QUALIFICATIONS

LAME

REFERENCES

Part 43, Appendix A


Training and Assessing records.
Pilot Maintenance & Role Equipment Changes (Airworthiness Manual)

RECORDS

VSL MNT-9 Pilot Maintenance & Role Equipment Authorisation

PROCESS

All Company pilots are to undertake the following training and assessment by a LAME before replacing
aircraft fluids or undertaking maintenance IAW Rule Part 43, Appendix A

Depending on aircraft type and aircraft requirements the following subjects shall be covered:

Aircraft refuelling.

Engine oil replenishment.

Hydraulic fluid replenishment.

Greasing and lubrication.

Replacing aircraft battery.

Replacement of fuses and lights.

Installation and removal of aircraft seats and doors.

Installation and removal of GPS equipment.

The completion of repetitive ADs.

The signing of a release to service.

Deferral of defects relating to inoperative instruments.

Performance of routine maintenance.

Operating the self test function on a 406 MHz ELT.

The trainee is expected to read the appropriate sections of the AFM and/or aircraft maintenance manual,
and witness a demonstration of the procedure by either the LAME or Maintenance Controller. The
trainee shall then either describe or demonstrate the procedure to the LAME or Maintenance Controller.

STANDARDS

The LAME is to be satisfied that the trainee has retained at least 70% of the knowledge imparted and
can be brought to 100% recall by briefing.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 9

TRAINING
EFFECTIVE 20 NOV 09

8.11 PILOT MAINTENANCE & ROLE EQUIPMENT CHANGES (CONTINUED)


STANDARDS (CONTINUED)

On satisfactory completion the pilots personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 10

TRAINING
EFFECTIVE 20 NOV 09

8.13 REFUELLING / DEFUELLING


POLICY

Company staff are to be adequately trained in refuelling/defuelling Company


aircraft.

PURPOSE

To ensure that Company staff are capable of refuelling/defuelling Company


aircraft to the required standard.

SCOPE

Refuelling/defuelling of Company aircraft.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

QUALIFICATIONS

Company Director Flight Services.

REFERENCES

Part 135.73 & 75


Refuelling and Defuelling procedures.

RECORDS

VSL TRG-2 Flight Crew Training Record


VSL TRG-4 Ground Crew Training Record

Responsible for training and assessing staff in


refuelling/defuelling.

PROCESS

The training shall cover all those items listed in the refuelling/defuelling procedures in this manual plus
the following:

Cleanliness.

Fuel grade and type.

Fuelling equipment.

Water testing.

Reasons for bonding.

Quantity.

Pumps and filters.

Refuelling from containers.

Remote refuelling.

No smoking.

Passenger rules (no passengers seated in, or within 15 m of the aircraft).

STANDARDS

Following training the Director Flight Services is to be satisfied that the trainee has retained at least 70%
of the knowledge imparted and can be brought to 100% recall by briefing.

On satisfactory completion the trainees personal file containing training and assessing records is to be
updated.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 11

EFFECTIVE 20 NOV 09

THIS PAGE IS INTENTIONALLY BLANK

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 12

EFFECTIVE 20 NOV 09

SECTION 9

VANUATU SEAPLANES LTD

EMERGENCY PROCEDURES

OPERATIONS MANUAL Page 1

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.01 ACCIDENTS OR INCIDENTS


POLICY

All accidents or incidents involving Company aircraft are to be reported and


investigated.

PURPOSE

To ensure that the Company has a robust accident/incident reporting and


investigation and reporting procedure in operation.

SCOPE

All aircraft related accidents or incidents.

RESPONSIBILITY

PILOT IN COMMAND:
DIRECTOR FLIGHT SERVICES:

DEFINITIONS

NOTIFIABLE INCIDENT:

NOTIFIABLE ACCIDENT:

AUTHORITY:

Responsible in the first instance, if possible, for


reporting accidents and incidents.
Responsible for reporting accidents or incidents if
the PIC is unable to do so.
An incident involving circumstances indicating that
an accident may have occurred or presenting an
immediate hazard to the safety of aircraft
operations.
An accident is an occurrence in which a person is
fatally or seriously injured or the aircraft sustains
serious damage or structural problems, or, the
aircraft is missing.
The CAAV.

REFERENCES

Civil Aviation Act


CAR Part 12

RECORDS

CAAV Occurrence Report Form CAAV 005A


Aircraft Accident/Incident Register (Form VSL OPS-1)
Emergency Response Plan (Form VSL/IBN OPS-4)
Accident Notification Form (Form VSL OPS-14)

PROCESS

IMMEDIATE ACTIONS FOR ACCIDENTS

Follow the emergency response plan flowchart Form VSL OPS-14.

NOTIFICATION OF AN ACCIDENT

The PIC of an aircraft involved in an accident, or, if that person is incapacitated or missing, the Operator,
shall:

Notify CAAV as soon as practicable following the accident giving details of


the accident.

Notify the Director Flight Services.

Within 10 days of the accident complete form Occurrence/Accident Form


CAAV 005A by completing all the details requested on the form and passing
it to the CEO for Operator comments prior to mailing it to CAAV.

An accident is an occurrence during an ATO/CTO in which a person is fatally or seriously injured or the
aircraft sustains serious damage or structural problems, or, the aircraft is missing.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 2

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.01 ACCIDENTS OR INCIDENTS (CONTINUED)


NOTIFICATION OF AN INCIDENT

The PIC of an aircraft involved in an incident shall:

Notify CAAV as soon as practicable following the incident giving details of


the incident.

Notify the Director Flight Services.

Within 14 days of the accident complete form Occurrence/Accident Form


CAAV 005A by completing all the details requested on the form and passing
it to the CEO for Operator comments prior to mailing it to CAAV.

A reportable incident is an occurrence involving an aircraft, aerodrome, airspace, birds, security, facility,
or dangerous goods that involved serious circumstances indicating an accident may have occurred.

COMPANY INCIDENT REPORTING


Incidents that fall outside the guidelines published in AC 12-1 Appendix A but warrant internal
investigation shall be reported to the Director Flight Services. The Director Flight Services will then
decide if the incident requires further investigation and who should complete that investigation. The
findings of all such investigations shall be reported to the CEO. The following are some examples of
reportable incidents:

Operational concerns.

Airways / airspace concerns.

Personal issues.

Public / passenger concerns.

Excessive fuel / oil consumption.

ACCESS TO AN AIRCRAFT ACCIDENT

The CEO shall allow access to an accident site for emergency services and CAAV staff for the purposes
of investigation.

A rescuer may remove persons, livestock, wreckage or contents to protect them from further damage or
to remove an obstruction to the public or air navigation where no practical alternative is available. An
ELT may be turned off.

An aircraft or any of its contents may not be removed from an accident site until a photographic record
has been made, including indicators identifying items and their location prior to an investigation being
completed. Once the photographic record is complete a person may remove contents to safety as long
as the items are kept distinct to indicate what part in the aircraft it had come from.

Any friends or relatives present shall be comforted and supported until the situation is resolved.

All accident records are to be retained for a minimum of three years.

INVESTIGATING AND REPORTING

If immediate notification is necessary the PIC may give this notice, otherwise the notification shall be
given by the Safety Occurrence Investigator or CEO verbally, or by fax, and is to cover those areas
specified in Part 12.55(d).

When determining the need to report incidents to the CAAV, guidance is to be obtained from AC 12-1
Appendix A.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 3

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.01 ACCIDENTS OR INCIDENTS (CONTINUED)


INVESTIGATING AND REPORTING (CONTINUED)

When the details of accident or incident are to be reported to the CAAV the form CAAV 005A shall be
used, with the original sent to the CAAV and a copy to be kept on the Company aircraft accident and
incident register. If the accident or incident is not going to be reported to CAAV the original form CAAV
005A is to be filed. This report shall be filed within 90- days of the incident or accident.

If capable, the PIC is to present a written report of all accidents/incidents at completion of the duty
period. The report is to be written and include all possible data required by using the Form CAAV 005A.
If necessary the occurrence may be further explained on loose leaf attachments to the Form CAAV005A.

On receipt of any accident/incident report, an entry is to be made on the Company aircraft accident and
incident register.

Regardless of any action taken by the authorities, all incidents or accidents are to be internally
investigated with a view to preventing a recurrence by the Director Flight Services and/or the Company
aviation safety investigator. The CAAV form CAAV 005A is to be used as one source of information
during the investigation.

The PIC is to be advised of the results of all internal investigations.

All records of investigations are to be filed with the Company aircraft accident and incident register.

Any required actions as the result of the investigation are to be addressed by the Director Flight Services
in conjunction with the Company Aviation Safety Coordinator and/or the Manager Quality Systems using
the quality improvement process.

Aircraft defect incidents are to be dealt with IAW the procedures in the Airworthiness Manual.

Operational and maintenance records relating to an aircraft involved in an accident are required to be
preserved for at least 14 days unless otherwise notified by CAAV.

MEDIA
No statements are to be made to the media or other persons (except the police or CAAV) unless the
statement is expressly approved by the CEO.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 4

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.03 EMERGENCY AND SURVIVAL EQUIPMENT REGISTER


POLICY

A list is to be kept of emergency and survival equipment carried on board each


Company aircraft.

PURPOSE

To enable a list of emergency and survival equipment to be transmitted without


delay to the rescue co-ordination centre if required.

SCOPE

All Company aircraft.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

REFERENCES

Part 135.59

RECORDS

Emergency and Survival Equipment List (this manual).

Responsible for ensuring that the equipment


listing in the Emergency and Survival
Equipment Register is kept up to date.

PROCESS

A list of emergency and survival equipment carried on each aircraft is set out below. This list may be
hand amended by the Director Flight Services without requiring a formal amendment process provided
he is satisfied the change does not materially affect the Companys ability to operate safely and
efficiently. These amendments will be formally incorporated in the manual at least annually.
All Company Aircraft
AXE

Life Raft Equipment


HAND PUMP PROTECTOR

Life Raft Equipment


MAGNETIC COMPASS

FIRST AID KIT

HEAVING LINE

OARS (2)

ELT

MOORING LINE

POLICE WHISTLE

FIRE EXTINGUISHER

RAFT MANUAL

RATIONS (1200 Calories) (7)

LIFE JACKETS (one for each person)

SEA ANCHOR

RATIONS (2000 Calories) (4)

VALVE PROTECTOR

REPAIR KIT

WATER ACTIVATED LIGHT

RETAINING LINE

CANOPY

SEA DYE MARKER

CANOPY MASTS

SIGNAL MIRROR

PERSONAL SURVIVAL KITS

CANOPY RODS

SPONGE (DEHYDRATED)

(as required according to mission)

SPACE BLANKET

SURVIVAL MANUAL

DAY/NIGHT FLARE

WATER (4 OZ PACK) (8)

Survival Equipment

DESALTER
FIRST AID KIT
FISHING KIT
MINIATURE FLASHLIGHT

Any additional emergency or survival equipment carried for a specific operation is to be noted on the
flight plan.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 5

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.05 EMERGENCY SITUATION ACTION PLAN


POLICY

Clear action procedures are in place in the event of an accident or emergency


situation to minimise the risk of death, injury or damage to equipment or property.

PURPOSE

To ensure that there are clear procedures for actions in the case of an accident or
emergency situation.

SCOPE

All aircraft related emergency situations.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:


PILOT IN COMMAND:

Responsible for training staff in emergency


situation procedures.
Responsible for complying with these
procedures

DEFINITIONS

EMERGENCY SITUATION:

REFERENCES

Part 135.91
Part 119.121

RECORDS

CAAV Occurrence Report Form CAAV 005A


Aircraft Accident/Incident Register (Form VSL OPS-1)

Any situation that has the potential to cause


serious injury to any person or major property
loss or damage.

PROCESS

The Company emergency situation action plan covers in-flight and on-ground emergency situations.

IN-FLIGHT EMERGENCIES

A PIC faced with an in-flight emergency may breach any requirement of the Civil Aviation Act,
regulations or rules if they are satisfied that:

The emergency involves a danger to life or property.

The prescribed requirement is only breached as far as necessary to deal


with the emergency.

There is no other way of alleviating, avoiding or assisting with the


emergency.

The degree of danger involved in complying is clearly greater than the


degree of danger involved in deviating from the requirements.

NON IN-FLIGHT EMERGENCY


(Air ambulance and rescue flights)

For a flight which necessitates the urgent transportation of persons or medical or other supplies for the
protection of life or property, the PIC may also breach certain requirements based on the same criteria
as the in-flight emergency situation. Requirements which may not be breached are those relating to:

Registration of aircraft.

The aircraft airworthiness.

The lawful entitlement to operate the aircraft. This includes the lawful
entitlement to possession as well as the need to hold appropriate
qualifications.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 6

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.05 EMERGENCY SITUATION ACTION PLAN (CONTINUED)


NOTIFICATION

For both in-flight and non in-flight emergencies the PIC shall immediately notify the relevant ATC service
if a service is being provided and, as soon as possible, notify the Director, CAAV of the action and the
circumstances that necessitated it.

ON-GROUND EMERGENCIES

If the Director Flight Services becomes aware of an emergency situation arising on an aircraft during
flight that requires immediate decision or action, he is to contact the PIC, if possible, and ascertain the
PICs decision.

If news of an accident is received it is to be dealt with by following the procedures on the Emergency
Response Plan, which is contained in the emergency response folder.

An emergency situation that arises from an overdue aircraft is to be dealt with by following the
procedures on the Overdue Aircraft Checklist, which is contained in the emergency response folder.

If it is not possible to contact the PIC, an emergency is to be declared by contacting ATC personnel.

If the staff member dealing with the situation is not the Director Flight Services, he is to be contacted as
soon as possible and advised of the situation.

Staff are authorised to take any action necessary to handle the situation.

Details of emergency situations are to be recorded IAW the accident and incident procedures in this
section of this manual.

CONTACT TELEPHONE NUMBERS


SAR Co-Ordination Centre Fiji
SAR Sub Centre Vanuatu
ATC Information
Port Vila
Port Vila Police

VANUATU SEAPLANES LTD

(679) 672 2470 / 672 5777


(678) 26570
(678) 24740
(678) 25111
(678) 22222

OPERATIONS MANUAL Page 7

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.07 RESTRICTION OR SUSPENSION OF OPERATIONS


POLICY

The Company shall have clear guidelines to advise staff of restriction or


suspension of operations.

PURPOSE

To ensure that all personnel are aware if operations have been restricted or
suspended.

SCOPE

All operations.

RESPONSIBILITY

DIRECTOR FLIGHT SERVICES:

REFERENCES

Part 135.83
Director Flight Services Duties and Responsibilities (this manual)

Responsible for deciding to restrict or suspend


operations and advising staff.

PROCESS

If any staff member becomes aware of any condition that is a hazard to safe operations they shall
immediately inform the Director Flight Services or the Company Aviation Safety Coordinator.

On becoming aware of such a condition, the Director Flight Services may decide to restrict or suspend
operations as he sees fit.

The CEO is to be advised immediately.

The primary means of advising staff of the suspension or restriction of operations is verbal advice to
staff, telephone calls where necessary, and placarding individual aircraft. This shall be followed up with
a notice on the operations notice board.

The restriction or suspension of operations shall continue until the hazard is removed.

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 8

EMERGENCY PROCEDURES
EFFECTIVE 20 NOV 09

9.09 COMMUNICATIONS FAILURE


POLICY

The Company is to have clear guidelines to deal with communications or


navigation equipment failure in flight.

PURPOSE

To ensure that there is procedure to maintain flight safety in the event of a


communication or navigation equipment failure.

SCOPE

All operations.

RESPONSIBILITY

PILOT IN COMMAND:

QUALIFICATIONS

Company authorised pilot.

REFERENCES

Part 135.91
Part 135.353(1)(ii)

RECORDS

CAA005 Occurrence Report Form


VSL OPS-1 Aircraft Accident / Incident Register

Responsible for complying with this procedure.

PROCESS
A cellphone is to be carried on all flights into controlled airspace.
In the event of an aircraft radio failure in flight:

On a flight controlled by ATC:

The procedures in the AIP are to be followed.

Use mobile telephone or satellite phone.

On other flights:

MANUAL MAIN BODY END

VANUATU SEAPLANES LTD

OPERATIONS MANUAL Page 9