GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

International Roaming Agreement - Individual Annexes 5.0 October 2007

This is a non binding permanent reference document of the GSM Association.

Security Classification Category (see next page) Members Restricted to Associate Members NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of duplication. This waiver does not release the control requirements for GSM Association RESTRICTED documents.

Date:29 March 2012 Submitted by:

th

Dang Trung Hien IR Commercial Manager

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

Restricted Information Access to and distribution of this document is restricted to the persons listed under the heading Security Classification Category*. This document is confidential to the Association and is subject to copyright protection. This document is to be used only for the purposes for which it has been supplied and information contained in it must not be disclosed or in any other way made available, in whole or in part, to persons other than those listed under Security Classification Category* without the prior written approval of the Association. The GSM Association (Association) makes no representation, warranty or undertaking (express or implied) with respect to and does not accept any responsibility for, and hereby disclaims liability for the accuracy or completeness or timeliness of the information contained in this document. The information contained in this document may be subject to change without prior notice. Copyright Notice Copyright 2012 GSM Association GSM and the GSM Logo are registered and the property of the GSM Association. Document History
Version 3.1.1 3.2.0 3.2.1 3.3.0 3.4.0 Date August 1998 September 1998 September 1999 April 2000 October 2000 Brief Description Document Classification Scheme Changes due to SMS new principles approved Plenary #40 Inclusion of CAMEL and HSCSD under Bearer Services. NS CR #4 The change requests approved/noted at Plenary 43 were incorporated. Changes due to GPRS roaming included as approved by Plenary 44. Implementation of BARG Documents: Doc 91/00, Doc 196/00, and Doc 198/00. Plenary Doc 152/00Rev 1 NSCR #10 Inclusion of the Update and Application dates and changes to the subheadings of Annex I.3.1 (I.3.1.1 and I.3.1.2) NSCR #11 Change in the title of Annex I.3.1 and deletion of sub-section I.2.3, I.3.1.3 and I.3.1.4. Reference to IOT in Annex I.2 CR 13 To cater for 3G Services. CR 14 BARG Doc 242/01 regarding SMS Welcome and Data Privacy for SMS Welcome and CR 15 BARG Doc 266/01 regarding Picture Messaging. CR 16 BARG Doc 019/02 Rev 3 regarding the inclusion of a CAMEL Invocation Fee. CR 17 BARG Doc 033/02 was withdrawn during BARG # 56 (Subject: Limitation to Long Call Duration) CR 18 BARG Doc 039/02 Rev 1 regarding the implementation of the GPRS IOT Template. SCR 19 BARG Doc 100/02 to add a new sub section to Annex I.1 which will now include a comprehensive contact list. SCR 20 BARG Doc 101/02 regarding changes to the Revision Sheet and an additional sheet where operators are to record changes effected. CR 21 BARG Doc 102/02 regarding the rounding rules applied to partial GPRS CDRs. SCR 25 BARG Doc 174/02 to remove all references to X.25 as per action point 57/13 raised in BARG #57. SCR 27 BARG Doc 177/02 to include the HPMN Operators Customer Care numbers for cases where the roaming subscriber needs to be referred back to the home Public Mobile Network. SCR 26 BARG Doc 176/02 rev 1 to amend wording of Annex I.3 with special emphasis on Premium Numbers. SCR 28 BARG Doc 178/02 rev 2 to introduce a new Annex I.5.3 dealing with Relevant Miscellaneous Technical Details. NSCR 29 BARG Doc 224/02 to introduce two formats for the presentation of International Tariffs in Annex I.3 NSCR 30 BARG Doc 275/02 to include reference to SMS Interworking in Annex I.4.4 NSCR 31 BARG Doc 278/02 Rev 1 to quote the maximum charge of Premium Numbers. SCR 32 BARG Doc 029/03 Rev 1 to cater for WLAN Roaming.

3.4.1 3.4.2 3.5.0 3.6.0 3.7.0

March 2001 September 2001 November 2001 January 2002 April 2002

3.8.0

July 2002

3.9.0

October 2002

3.10.0

November 2002

3.10.1

December 2002

3.11.0
th

April 2003

Date:29 March 2012 Submitted by:

Dang Trung Hien IR Commercial Manager

GSM Association Official Document AA14

Version 3.12.0 3.13.0 3.13.1 3.13.2 3.14.0 14.1 15.0 16.0 Date August 2003 September 2003 October 2003 February 2004 March 2004 November 2004 February 2005 May 2005

Movitel Mozambique MOZVG Restricted

Brief Description SCR 33 BARG Doc 106/03 to include a threshold for SMS indicated only in case APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS IW. SCR 034 (BARG Doc 116/03Rev3) Move to Technology Neutral Agreement NSCR 036 BARG 209/03, clarification of information needed for GPRS. Approval by the EMC of CR 37 (BARG 63/021) regarding the inclusion of the Single Band GSM 850 MHz and Dual Band GSM 850/1900. SCR 039 (BARG 63/061), inclusion of Call Type Levels. NSCR 042, BARG Doc 64_069 Removal of Recognition Column in the Revision Sheet. SCR 043, BARG Doc_10 To support combined HUR and a single SDR level. mCR 044 BARG Doc 65_019 Inclusion of contact details for Agreement Management. mCR 045 BARG Doc 65_046 Clarification of GPRS IOT. mCR 047 BARG Doc 65_ 051 Inclusion of CAMEL Phase required to be supported for own subscribers. mCR 048 BARG Doc 65_052 Clarification of kilobyte and megabyte. MCR 049 BARG Doc 65_054 Bring AA. 14 in line with BA. 12. mCR 050 BARG Doc 65_057 Inclusion of Bank Account Details on invoices. MCR 051 BARG Doc 66_015 Inclusion of options for the support of Electronic Invoicing. MCR 052 BARG Doc 66_023 Rev 1 Inclusion of Call Type Levels for CAMEL MCR 053 BARG Doc 66_ 029 Inclusion of the Billing & Transfer to Annex I.8. MCR 054 BARG Doc 66_035 Removal of SMS Welcome Sections. mCR 055 BARG Doc 66_042 Inclusion of SMS MT records. MCR 056 BARG Doc 67_025 Deletion of Annex I.5.3 Miscellaneous Technical Details MCR 057 BARG Doc 67_026 Deletion of Place Name Database Information and change in the wording for SMS Interworking MCR 058 BARG Doc 67_027 Introduction of Security Features in a new format MCR 059 BARG Doc 67_028 Update to the Billing & Transfer Information MCR 060 BARG Doc 67_029 Update to the Revision Sheet MCR 061 BARG Doc 67_031 Update to Annex I.7 Fraud Prevention Procedures MCR 062 BARG Doc 67_033 Introduction of the need to state the full list of prices for Premium Numbers MCR 063 BARG Doc 67_034 Removes the need to state tariffs in minute intervals Annex I.3.1 MCR 064 BARG Doc 67_035 Removes the need to state tariffs in minute intervals Annex I.3.1.2 mCR 065 BARG Doc 68_009 Rev 1 Removal of Services Definitions MCR 066 BARG Doc 68_015 Inclusion of additional fields in I.8.1 and Inclusion of BID Information. MCR 067 BARG Doc 68_017 Inclusion of HSDPA in the Services List mCR 068 BARG Doc 69_046 Inclusion of old Data Requirements in I.8.1 mCR 070 BARG Doc 69_015 Network Extensions/Additional networks to be represented mCR 071 BARG Doc 69_062 Rev 1 Addition of NRTRDE versions and provider MCR 072 BARG Doc 70_006 Rev 1 Introduction of Regulation. Changes approved through an email vote during July 2007 to support the introduction of regulation. MCR 073 BARG 70_023 Change to all the Services Section I.2 MCR 074 BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 BARG 70_025 Rev 1 Inclusion of Payment Information in I.3.5. MCR 076 BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates. MCR 078 BARG 70_071 Rev 1 Changes to I.7.

17.0

November 2005

18.0

May 2006

19.0

November 2006

20.0

May 2007

4.0 5.0

15 August 2007 October 2007

Changes Since Last Version MCR 073 BARG 70_023 Change to all the Services Section I.2 MCR 074 BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 BARG 70_025 Rev 1 Inclusion of Payment Information in I.3.5. MCR 076 BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates.

Date:29 March 2012 Submitted by:

th

Dang Trung Hien IR Commercial Manager

GSM Association Official Document AA14

Version Date Brief Description MCR 078 BARG 70_071 Rev 1 Changes to I.7.

Movitel Mozambique MOZVG Restricted

Other Information Type Document Owner Revision Control Document editor/company Description BARG Semi-annual Anthony Pizzuto Vodafone Group

Feedback This document is intended for use by the members of GSMA. It is our intention to provide a quality product for your use. If you find any errors or omissions, please contact us with your comments. You may notify us at mailto:prd@gsm.org. Your comments or suggestions are always welcome.

Date:29 March 2012 Submitted by:

th

Dang Trung Hien IR Commercial Manager

GSM Association Official Document AA14 Table of contents

Movitel Mozambique MOZVG Restricted

Annex I.0 Revision Sheet for Individual Annexes MOZVG ........................................................................... 6 I.0.1 Changes Since Last Version ................................................................................................................. 6 Annex I.1 Agreement Management Principles ............................................................................................... 7 I.1.1 Contact Points for Agreement Management ......................................................................................... 7 I.2 International Roaming Contact List ................................................................................................................ Annex I.2 Services ............................................................................................................................................ 9 GSM CS and/or 3GSM CS Services Provided for Roaming Subscribers (Public Domain) ................................ 9 I.2.1 Services Supported ............................................................................................................................... 9 I.2.1 Services Requested............................................................................................................................. 11 Annex I.3. Billing and Accounting .................................................................................................................. 13 I.3.1 International Roaming Inter Operator Tariffs ....................................................................................... 13 I.3.2 Mailing List for TAP and Bulk SMS Data Transfer .............................................................................. 18 I.3.3 Mailing List for Inter PMN Operator Invoices ........................................................................................... I.3.5 Payment Information................................................................................................................................ Annex I.4 Customer Care ............................................................................................................................... 18 I.4.1 Inter Operator Customer Care Contact ............................................................................................... 19 I.4.2 Customer Service Numbers ................................................................................................................ 19 Annex I.5 I.5.1 I.5.2 I.6.1 I.6.2 I.6.3 Technical Aspects.......................................................................................................................... 20 Contact Points for Handling Test SIM and/or USIM Cards ................................................................. 21 Security ................................................................................................................................................ 21 National Requirements for Data Privacy for HPMN Operator Subscribers ......................................... 21 National Requirements for Data Privacy for VPMN Operator Subscribers ......................................... 21 Other national Requirements ............................................................................................................... 21

Annex I.7 Fraud Prevention Procedures ....................................................................................................... 23 I.7.1 Information on Fraud Prevention Procedures .................................................................................... 23 Annex I.8 Billing Annexes .............................................................................................................................. 24 I.8.1 Billing and Transfer Information .......................................................................................................... 24

Date:29 March 2012 Submitted by:

th

Dang Trung Hien IR Commercial Manager

GSM Association Official Document AA14 Annex I.0 Revision Sheet for Individual Annexes MOZVG Annex Reference Enter TADIG Code/s and IOT represented) 0 I I.1 1.2 2 2.1 2.2 3 3.1* 3.2 3.3 3.4 3.5 4 4.1 4.2 4.3 4.4 5 5.1 5.2 6 6.1 7 7.1 8 8.1 Revision Sheet Agreement Management Principles Contact Points for Agreement Management International Roaming Contact List Services Services Supported Services Requested Billing and Accounting International Roaming Inter Operator Tariffs Mailing list for TAP and Bulk SMS Data Transfer Mailing list for Inter PMN Operator Invoices Application of Taxes Payment Information Customer Care Inter Operator Customer Care Contact Customer Services Numbers Customer Care Contact Numbers General Customer Care Information Technical Aspects Contact Points for Handling Test SIM and/or USIM Cards Security Data Privacy National Requirements Impacting Subscribers Fraud Prevention Procedures Information on Fraud Prevention Procedures Billing Annexes Billing & Transfer Information MOZVG

Movitel Mozambique MOZVG Restricted

Individual Annex name Annex no: Section name

Revision status (date)

Revised this Version

MOZVG

MOZVG Standard IOT

2012-03-29

Yes

MOZVG

MOZVG

MOZVG MOZVG MOZVG

Page 6 of 24

GSM Association Official Document AA14 Annex I.1 Agreement Management Principles (Operator Confidential) MOZVG I.1.1

Movitel Mozambique MOZVG Restricted

Contact Points for Agreement Management (Operator Confidential)

MOVITEl,SA (MOZVG) Av Guerra Popular e Ammed Sekou T, No.2586, Maputo City Mozambique

All updates of AA14, IR 21, IOT notifications, Roaming Agreement Amendments, new NDC notifications, requests for information, questionnaires, etc. Please send to the below-mentioned email address: roaming@movitel.co.mz
IR Commercial Manager Mr. Dang Trung Hien Mobile : +258 866 111 111 Email: hiendt10@viettel.com.vn

INTER OPERATOR CONTACT(S) FOR:

CAMEL/GPRS: coordinator@movitel.co.mz SMS/MMS IW: coordinator@movitel.co.mz GSM3G/Others: coordinator@movitel.co.mz I.1.2 International Roaming Contact List (Operator Confidential)

General Postal and Delivery Address:

Movitel, SA Att: Ms. Linda Fernando IR Coordinator Linda.fernando@movitel.co.mz Interconnection Department. Movitel, SA Av Guerra Popular e Amed Sekou T, No.2586 Maputo, Mozambique Tel: +258 864000818

International Roaming: coordinator@movitel.co.mz Inter PMN Operator Invoices: roaming.finance@movitel.co.mz Fraud Prevention Aspects: (NOT for High Usage Reporting) Email: fraud@movitel.co.mz

Page 7 of 24

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

Mr. Luu Ha Nam

Mobile: +258 86 0100301

Mr. Nguyen Dinh Dat

Mobile: +258 86 0105224

Email: namlh2@viettel.com.vn Mr. Vu Gia Luyen

Mobile: +258 86 0100195

Email: datnd3@viettel.com.vn

Email: luyenvg@viettel.com.vn

Tape Delivery and Tape Return Address /Enquiries and Complaints about Tapes or EDI:

Email:

tadig@movitel.co.mz Mr Nguyen Dinh Dat

Mobile: +258 86 0105224

Mr Luu Ha Nam
Mobile: +258 86 0100301

Email: namlh2@viettel.com.vn Mr. Vu Gia Luyen

Mobile: +258 86 0100195

Email: datnd3@viettel.com.vn

Email: luyenvg@viettel.com.vn

IREG Testing /Public Mobile Network Faults:

Email:

ireg@movitel.co.mz
Mr. Nguyen Dinh Dat Mobile: +258 860105224 Email: datnd3@viettel.com.vn

Mr. Le Ha Nam Mobile: +258 864001988 Email: namlh5@viettel.com.vn Contact Point for TADIG testing:

Email:
Mobile:

tadig@movitel.co.mz Mr. Vu Gia Luyen

Mobile: +258 86 0100195 +258 86 0100301

Mr. Luu Ha Nam Email: namlh2@viettel.com.vn

Email: luyenvg@viettel.com.vn

Page 8 of 24

GSM Association Official Document AA14 Annex I.2 Services Enter TADIG Code/s of operator represented: MOZVG Services Supported Services provided as per: Year-Month-Date The IOT is indicated in Annex I.3.1

Movitel Mozambique MOZVG Restricted

I.2.1

FEATURE
Please indicate that the Service is supported and therefore available by marking the appropriate box with an X. Where N/A is shown, this indicates Not Applicable and therefore information is not required.
CIRCUIT SWITCHED Services

AUTHENTICATION
SIM USIM EAP-SIM GSM

RAN
UTRAN (UMTS) WLAN

X X X X X X X X X X

Planned N/A N/A N/A N/A N/A N/A N/A N/A N/A

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

X X X X X X X N/A X N/A

Planned N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Telephony Emergency Calls Short Message Service MT/PP Short Message Service MO/PP Voice Messaging Alternate speech and facsimile gr. 3 Automatic facsimile gr. 3 Asynchronous Data Synchronous Data

Note: This is the relevant bearer for CS Video Telephony

PACKET SWITCHED Services Note: This Includes GPRS

X X

N/A N/A

N/A N/A

X X

X X

N/A

CAMEL

N/A

CAMEL PHASE 1 CAMEL PHASE 2 CAMEL PHASE 3 CAMEL PHASE 4 SUPPLEMENTARY SERVICES

N/A

N/A

N/A

N/A

N/A

N/A

X N/A

N/A N/A

N/A N/A

X N/A

X N/A

N/A N/A

Page 9 of 24

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

FEATURE
Calling line identification presentation (CLIP) Calling line identification restriction (CLIR) Connected line identification presentation (CoLP) Connected line identification restriction (CoLR) Calling Name Presentation (CNAP) Call forwarding unconditional (CFU) Call forwarding on mobile subscriber busy (CFB) Call forwarding on no reply (CFNRy) Call forwarding on mobile subscr. Not reachable (CFNRc) Call waiting (CW) Call hold (HOLD) Multy party (MPTY) Closed user group (CUG) Completion of Calls to Busy Subscribers Call Deflection Explicit Call Transfer Barring of all outgoing calls (BAOC) Barring of all outgoing international calls (BOIC) Barring of all outgoing international calls except (BOIC-ex HC) Barring of all incoming calls (BAIC) Barring of all incoming calls when roaming outs. HPMN Operator (BAIC-Roam) User to User Signalling (UUS) USSD /MO USSD /MT (i.e. network initiated) EMLPP (Enhanced Multi-Level Procedure and Pre-emption)

AUTHENTICATION
X X X X X X X X X X X X X X X N/A X X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A X X X X X X X X X X X X X X X N/A X X

RAN
X X X X X X X X X X X X X X X N/A X X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

X X X N/A X X X

N/A N/A N/A N/A N/A N/A N/A

Page 10 of 24

N/A N/A N/A N/A N/A N/A N/A

X X X N/A X X X

X X X N/A X X X

N/A N/A N/A N/A N/A N/A N/A

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

FEATURE
NETWORK FEATURES

AUTHENTICATION
N/A X X N/A X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A X N/A N/A N/A N/A N/A X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A X N/A N/A N/A

RAN
N/A N/A N/A N/A N/A N/A X X N/A X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

HSCSD Assymetric HSCSD Symmetric ECSD EDGE UDI HSDPA HSUPA

ADDITIONAL NETWORK FEATURES Multicall LCS

RAN AVAILABLE TECHNOLOGIES 850 Frequency Bands Supported GSM 1800 900 UTRAN (UMTS) 1900 2100 2100 850 WLAN 2400
N/A N/A Yes Yes No Yes

N/A

N/A

N/A

N/A

N/A

Short Codes Services VPMN indicates what Short Codes are supported Maximum number of short codes per HPMN Operator: Limitations to short code implementation: Short codes starting with * or # supported: Short codes starting with 0 supported: Short codes with variable long codes (e.g. part of MSISDN) supported:

I.2.2

Services Requested Services requested as per: Year-Month-Date

Page 11 of 24

5000

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

FEATURE
This is a list of the Services requested for the roaming subscribers of HPMN. Indicate that the Service is requested by marking the appropriate box with an X. Where N/A is shown, this indicates Not Applicable and therefore information is not required.
CIRCUIT SWITCHED Services Requested PACKET SWITCHED Services Requested

AUTHENTICATION

RAN

SIM

USIM

EAPSIM

GSM

UTRAN WLAN (UMTS)

X X

Planned N/A

N/A N/A

X X

X X

N/A N/A

CAMEL PHASES REQUESTED CAMEL PHASE 1 CAMEL PHASE 2 CAMEL PHASE 3 CAMEL PHASE 4
X X X N/A N/A N/A N/A N/A N/A N/A N/A N/A X X X N/A X X X N/A N/A N/A N/A N/A

Requested Short Codes Short Codes which the HPMN Operator would like to have implemented for its customers in the VPMN Operator: Voicemail Customer Care Consumer

Short Code

Long Code

N/A 156

N/A +258 860 860 860

Requested Local Services Local Services which the HPMN Operator would like to have implemented for its customers in the VPMN Operator: Customer Care Help Line (GSM telephone) Customer Care Help Line (From a PSTN or GSM telephone) International SOS

Short Code

Long Code

156 N/A 112

+258 860 860 860 N/A N/A

Page 12 of 24

GSM Association Official Document AA14 Annex I.3. Billing and Accounting (Operator Confidential) MOZVG International Roaming Inter Operator Tariffs No No

Movitel Mozambique MOZVG Restricted

I.3.1

Does a regulated roaming IOT apply to all roaming partners Does a regulated roaming IOT apply to some roaming partners IOTs represented within this Annex: IOT Type Standard Regulated IOT Name Standard IOT N/A

I.3.1.1. IOT for Circuit Switched Traffic: Standard IOT IOT updated on IOT applicable as from Currency used Taxes Application: Tax applicable Tax Rate Minimum tax rate (if applicable) Maximum tax rate (if applicable) Application description: Tax is included in the stated tariffs If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge - To the Airtime only - To the Long-Distance Tariff only - Others (Please describe if applicable.) List of all applicable UTC Time Offsets UTC Offset of the billing system: Day Categories (National & International): Standard Reduced (Weekend): Other Day Categories (if applicable): Time Bands (National & International): Peak: Off Peak: Other Time Bands (if applicable): Charging Intervals Initial Charging Interval (The minimum charging interval of the call) Subsequent charging interval No N/A N/A N/A No No No No 2012-03-26 2012-04-01 USD (US DOLLAR)

GMT +2

N/A N/A

N/A N/A N/A

60 seconds 60 seconds

Page 13 of 24

GSM Association Official Document AA14 Charging of incoming calls

Movitel Mozambique MOZVG Restricted

Yes (applied to ONLY operator which charges MTC unconditionally as stated in their AA14)
No

Charging of Emergency Services - 112 CAMEL Invocation Fee Charging of CAMEL Invocation Fee

No

National holidays and non working days of the VPMN Operators Country: New Years Day Heroes Day Mozambican Womans Day Labour Day Independence Day Victory Day Armed Forces Day Day of Peace Reconciliation Christmas Day Destination 1 January 3 February 7 April 1 May 25 June 7 September 25 September 4 October 25 December

Incoming Calls / MTC: National Outgoing calls: INTERNATIONAL OUTGOING CALLS: Zone 1 Zone 2 Zone 3 Zone 4 (Inmasat & Other Satelite) GSM FAX SMS MO SMS MT Call center (156 or +258 86086080) PDP context

0.58 0.55

0.70 1.40 2.00 4.50 Charged as telephony service 0.20 USD per SMS Free of Charge Free Free

Zone 1: Botswana (267), Lesotho (266), Malawi (265), Namibia (264), Seychelles (248), South Africa (27), Swaziland (268), Congo - The Democratic Republic (243), Mauritius (230), Tanzania - United Republic (255) Zone 21: Angola (244), Australia (61), Austria (43), Bahamas (1242), Belgium (32), Brazil (55), Burundi (257), Cape Verde (238), Central African Republic (236), Cote D'Ivoire (225), Guinea Bissau (245), India (91), Kenya (254), Portugal (351), Rwanda

Page 14 of 24

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

(250), Sao Tome and Principe (239), Sierra Leone (232), Togo (228), Uganda (256), United States (1), Zambia (260), Zimbabwe (263); Zone 3: Rest of the world Zone 4: Satelites. IMMARSAT (870, 871, 872,873,874), IRIDIUM, THURAYA & OTHER SATELLITE DESTINATIONS (881,882..)

Page 15 of 24

GSM Association Official Document AA14 I.3.1.2 IOT FOR GPRS, WLAN AND/OR 3GSM PS TRAFFIC Standard IOT (Operator Confidential) Year-Month-Date Year-Month-Date USD (DOLLAR)

Movitel Mozambique MOZVG Restricted

IOT updated on OT applicable as from Currency used

Taxes Application: Tax applicable Tax Rate Minimum tax rate (if applicable) Maximum tax rate (if applicable) Application description: Tax is included in the stated tariffs If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge - To the Airtime only - To the Long-Distance Tariff only - Others (Please describe if applicable.)

No N/A N/A N/A No No No No

As a minimum, details of GPRS, WLAN and/or 3GSM PS Roaming tariffs in IOT (if applicable) are the following: Day Category: N/A Time Bands: N/A Unitisation 10KB

TAP Partial Records Number of TAP partials generated per 24 hrs per PDP context (including the criteria used) 1 consolidated event per 24 hrs per PDP context. No criteria applicable

TAP partial charging: Minimum charge applied per partial? If yes, is this applied even where data volumes are zero on the TAP partial? No Incoming/Outgoing data volumes separately charged? No Are TAP partials independently rated and rounded or is rounded volume carried over to subsequent partial? Charge applied to total of all partial for a particular PDP context. The unrounded (ac tual) volume of each partial is added up in the single cdr that is transferred via TAP Rules if the VPMN Operator terminates session (idle time or duration) The unrounded (actual) volume of each partial is added up in the single cdr that is transferred via TAP.

Page 16 of 24

GSM Association Official Document AA14 Volume based Tariff:

Movitel Mozambique MOZVG Restricted

For clarification: 1 Megabyte (MB) = 1024 Kbytes (KB) and 1 Kbyte (KB) = 1024 bytes Volume based tariffs are quoted in: (MB, KB, etc) Minimum Charge of 0.07 USD applicable for 10kb Zero KB sessions will not be charged A minimum charge equivalent to 10kb will be charged per session (where the session is started and completed on the same day) A session that spans two or more calendar days will be split into partial sessions for each calendar day and the minimum charge rule will be applied to each partial session The tariff will be the same for both Home Country Access and Visiting Country Access.

Time Based Tariffs: Not Applicable

Page 17 of 24

GSM Association Official Document AA14 I.3.2 Mailing List for TAP and Bulk SMS Data Transfer (Operator Confidential)

Movitel Mozambique MOZVG Restricted

Transferred Account Procedure When EDI is Used: tadig@movitel.co.mz Contact person at Movitels Premises Mr. Luu Ha Nam
Mobile: +258 86 0100301

Mr. Vu Gia Luyen

Mobile: +258 86 0100195

Email: namlh2@viettel.com.vn Email address: tadig@movitel.co.mz

Email: luyenvg@viettel.com.vn

I.3.3

Mailing List for Inter PMN Operator Invoices (Operator Confidential) Inter PMN Invoices shall be sent to:
GSM Invoices:
MOVITEL,SA (MOZVG) Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: roaming.finance@movitel.co.mz tungtdh@viettel.com.vn Movitel, SA

Av Guerra Popular e Ammed Sekou T, No 2586,

Maputo City Mozambique

Contact person for questions and assistance related to tax or taxes refunds:
Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: roaming.finance@movitel.co.mz tungtdh@viettel.com.vn Movitel, SA

Av Guerra Popular e Ammed Sekou T, No 2586,

Maputo City Mozambique

Address for Payment:

Bank Name : Milennium (BIM) Bank Address: Av: Zedequias Manganhela 496 Caixa Postal 2657 Maputo Payment Currency : USD Bank Account : 238354124 NIB : 000 1 000 000 238354124 57 Swift Code: BIMOMZMXXXX
Page 18 of 24

GSM Association Official Document AA14

Movitel Mozambique MOZVG Restricted

Annex I.4

Customer Care
(Operator Confidential) MOZVG

I.4.1

Inter Operator Customer Care Contact (Operator Confidential)

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Network Faults & SMS Interworking:

Email: ireg@movitel.co.mz Mr. Le Ha Nam Mobile: +258 86 4001988 Email: namlh5@viettel.com.vn Mr. Nguyen Dinh Dat Mobile: +258 86 0105224 Email: datnd3@viettel.com.vn

Service hours: Monday Friday 8.00 a.m 05.30 p.m (GMT +2) For critical network issues outside of these hours, please contact Network Operations Centre (NOC): Mobile: +258 860 797979 Email: roaming@movitel.co.mz/nocmov@movitel.co.mz Service hours: 24/7

Other optional contact points: Marketing matters/ Further cooperation on expert level
Mr. Dang Trung Hien Mobile : +8258 866 111111 Email: hiendt10@viettel.com.vn
I.4.2 Customer Service Numbers (Public Domain) Emergency Calls 112

Other customer service numbers including value added service numbers: Customer Care Help Line: International SOS Website: 156 112

http://www.movitel.co.mz

The charges are indicated in Annex I.3.1. I.4.3 Customer Care Contact Numbers
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GSM Association Official Document AA14 (Public Domain)

Movitel Mozambique MOZVG Restricted

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Visitor Customer Care (for your customers roaming on our Public Mobile Network) Telephone: From GSM (National) 156/860860860 From PSTN (National) 860860860 Service hours: 24/24 hours Email: roaming@movitel.co.mz
Mr. Nguyen Dung tien Manager of Call Center Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique Mobile: +258 860100135 Email: dungtien@viettel.com.vn

I.4.4

GENERAL CUSTOMER CARE INFORMATION (PUBLIC DOMAIN) I.4.4.1 Website (Public Domain) Content URL http://www.movitel.co.mz Language Portuguese/English Permission to create a link Yes

I.4.4.2 Handset Display (Public Domain) Movitel 64303 MOZ03 MOZVG

I.4.4.3 SMS Interworking (Operator Confidential) Sending of SMS to other PMN Operator's subscribers: Allowed

Reception of SMS from other PMN Operator's SMSCs: Allowed

Annex I.5

Technical Aspects
(Operator Confidential) MOZVG
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GSM Association Official Document AA14 I.5.1 Contact Points for Handling Test SIM and/or USIM Cards (Operator Confidential)

Movitel Mozambique MOZVG Restricted

Movitel, SA Att: Mr Dang Trung Hien Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City
Contact person:

Mr. Dang Trung Hien Mobile: +258 866 111111 Email: hiendt10@viettel.com.vn / coordinator@movitel.co.mz
Ms. Linda.Fernando Mobile: +258 864000818 Email: linda.fernando@movitel.co.mz Ms. Archana Mobile: +258 Email: archana@movitel.co.mz I.5.2 Security (Operator Confidential) In the Public Mobile Network of Movitel, SA the following security functions are implemented. ANNEX I.6 Authentication Ciphering TMSI

DATA PRIVACY (Operator Confidential) MOZVG

I.6.1

National Requirements for Data Privacy for HPMN Operator Subscribers Sending of SMS messages on home short codes Sending of SMS messages on local services Sending of SMS messages on commercial services allowed allowed allowed

I.6.2

National Requirements for Data Privacy for VPMN Operator Subscribers Sending of SMS messages on home short codes Sending of SMS messages on local services Sending of SMS messages on commercial services not allowed not allowed not allowed

I.6.3

Other national Requirements

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GSM Association Official Document AA14 N/A

Movitel Mozambique MOZVG Restricted

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GSM Association Official Document AA14 Annex I.7 Fraud Prevention Procedures (Operator Confidential) MOZVG Information on Fraud Prevention Procedures Definition of criteria of suspected fraud: Circuit Switched Traffic, Packet Switched Traffic, SMS traffic*, Content Transactions.

Movitel Mozambique MOZVG Restricted

I.7.1

50SDR

Applicable to any and all usage when any one traffic type or combination of traffic type exceeds the defined SDR level. *Applicable only where APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS Interworking Addendum AA.19.

Prefered method of receiving High Usage Reports (HURs) 1st priority: Via secure email Email: Fraud@movitel.co.mz /namlh2@viettel.com.vn 2nd Priority: Fax: Via fax (only in the case that the 1st priority can not help) N/A

Inter Operator Contact Point for combating fraudulent use of GSM services

Postal and Delivery Address:

Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique
Contact person:

Mr. Luu Ha Nam

Mobile: +258 86 0100301

Mr. Vu Gia Luyen

Mobile: +258 86 0100195

Email:

namlh2@viettel.com.vn

Email:

luyenvg@viettel.com.vn

I.7.2.

Information on NRTRDE procedures

Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Contact person: Luu Ha Nam Direct line: + 258 86 0100301

e-mail: namlh2@viettel.com.vn/fraud@movitel.co.mz
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GSM Association Official Document AA14 Service hours: 08h00 to 17h30: Monday to Friday (GMT+2)

Movitel Mozambique MOZVG Restricted

Annex I.8
I.8.1

Billing Annexes
MOZVG Billing and Transfer Information MOVITEL, SA Movitel, MOZ03, 64303, MOZVG MOZ 643 03 258 MOZVG 3.11 86

PMN Operators Name

Name in handset display

Country Abbreviation Mobile Country Code Mobile Network Code(s) Country Code (ITU E. 164) TAP Source Code(s) (TD.13) TAP version(s) able to send

National Destination Code International Direct Dialing Access Code

TAP version(s) able to receive Preferred TAP Currency to send Preferred TAP Currency to receive Preferred TAP Transfer frequency to send Preferred TAP Transfer frequency to receive Receipt of SMS MT TAP records required Receipt of SMS MT NRTRDE records required Preferred Settlement Currency on Invoices Receipt of Paper Invoices required Electronic Invoicing able to send Electronic Invoicing able to receive Definition of Criteria for Suspected Fraud Old Data (non-MTC) acceptable days without contact Old Data (MTC) acceptable days without contact Old Data (non-MTC) maximum acceptable days with contact Old Data (MTC) maximum acceptable days with contact UTC Information in list format NRTRDE Implementation Date NRTRDE version(s) able to send NRTRDE version(s) able to receive RAEX Implementation Date RAEX AA.14 version(s) able to send RAEX AA.14 version(s) able to receive

00 or +
3.11

SDR SDR
Daily Daily

Yes Yes US Dollar Yes No No 50 SDR/IMSI/24 hours 30 30 30 30

+02:00 2011-12-31 TD.35 version 2.1 TD.35 version 2.1 N/A N/A N/A

Page 24 of 24