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Jim is a student who cannot work at writing a paper for more than 30 minutes, yet he can spend many hours writing comments on blogs. What accounts for the change in motivation in this case?

A) his ability B) the situation C) his personality D) the congruence E) the structure of the task

2. What is the most well-known theory of motivation?

A) theories X and Y B) Maslow’s hierarchy of needs C) two-factor theory D) motivator-hygiene theory E) cognitive evaluation theory

3. Danielle wants to become a surgeon, not only because achieving this goal will give her self-respect and autonomy, but also because she wants a job with high status and recognition from others. Which of Maslow’s needs is Danielle trying to fill?

A) self-actualization B) social C) esteem D) psychological

E) safety

4. You are supervising a team leader in charge of training employees to use a new phone system. According to McClelland, which of the following courses of action will best ensure this employee stays motivated in his task?

A) Trust him to do the job independently, and do not give feedback until the project is completed. B) Trust him to do the job independently, and do not give any feedback unless it is asked for. C) Trust him to do the job independently, but do not fail to provide plenty of feedback. D) Closely supervise him, and provide moderate amounts of feedback. E) Closely supervise him, and provide a great deal of feedback.

5. What is another term for cross-training?

A) work enrichment B) job sharing C) work enlargement D) job enhancement E) job rotation

6. A trucking company routinely makes all of its office staff work for a week in the warehouse area: loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following?

A) job rotation B) job enlargement C) job enrichment D) job sharing E) flextime

7. A firm introduces job enrichment in order to motivate its employees. Evidence would suggest that which of the following is the most likely result of this change?

A) reduced absenteeism and turnover costs B) lower fixed costs C) a drop in quality D) a decrease in productivity E) an increase in productivity

8. After completing cooking school with very similar grades, Joe and Gary both looked forward to working in restaurants. Joe found work as a short-order cook in a cramped diner. On many shifts he worked alone, and had to cook a large number of meals on outdated equipment. Gary found work in a modern hotel kitchen. He had a small staff helping him prepare a small number of elaborate meals to order. Gary became a highly regarded chef, while Joe left the restaurant industry. This example illustrates that an individual needs what in order to perform well?

A) ability B) motivation C) opportunity to perform D) adequate compensation E) feedback


Erin works on a software help desk. After being yelled at by a customer about the state of her company’s software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling. B) It interferes with her capacity to work effectively. C) It has a contextual stimulus. D) It can be controlled given some time. E) It cannot be controlled when it is elicited.

10. A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Such a finding could most likely be explained by which of the following?

A) the altered enhancement effect B) self-elation C) the fundamental attribution error D) self-serving bias E) positivity offset

11. Which of the following is the term used for the strength with which individuals experience emotion?

A) emotionality B) affect intensity C) crank response D) adaptability E) reflexivity

12. On which of the following days do people tend to be in their best moods?

A) Monday B) Tuesday C) Wednesday D) Friday E) Sunday

13. Julia, Bree, and David work in different departments but often eat lunch together. They are an example of what type of group?

A) formal B) informal C) command D) task E) reactant

14. Employees who band together to seek improved working conditions form a(n) _____ group.

A) union B) support C) interest D) work E) emancipated

15. What are the five stages of group development?

A) generation, implementation, construction, production, termination B) introduction, development, production, deterioration, adjournment C) initiation, evolution, maturation, degeneration, termination D) forming, storming, norming, performing, adjourning E) acting, reacting, enacting, impacting, acting

16. A temporary task group working under a time-constrained deadline would be expected to behave in which of the following manners?

A) forming, then storming, then norming, then performing, and finally adjourning B) exhibit long periods of inertia interspersed with brief revolutionary changes triggered by its members’ awareness of looming deadlines C) develop plans, assign roles, determine and allocate resources, resolve conflicts, and set norms D) group energy will move rapidly from getting to know and understand each other to performing the task at hand E) a period of activity where tasks are set and the bulk of the project is completed, followed by a period of inertia where what little work remains is performed

17. Which of the following helps explain the current popularity of teams? Teams _____.

A) are easier to manage B) are a way to better utilize employee talents C) are less expensive D) promote socialization

E) are very efficient

18. To provide teams with adequate resources, a company must supply which of the following?

A) proper equipment B) adequate staffing C) encouragement D) all the above E) none of the above

19. In addition to evaluating and rewarding employees for their individual contributions, management should consider using which of the following to reinforce team effort and commitment?

A) personalized incentives B) consistent wages for all team members C) individual performance evaluations D) fixed hourly wages E) profit sharing

20. Effective teams require which of the following skills?

A) problem-solving skills B) technical expertise C) interpersonal skills

D) all of the above E) none of the above

21. On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure that projects are progressing on schedule. Which role does Michelle most likely fill on her team?

A) assessor B) organizer C) maintainer D) creator E) promoter

22. Sharon has an assertive personality and naturally tends to stand up for her team in conflicts with other teams or departments. She is a strong defender and is fiercely loyal to the other members on her team. Sharon is most likely suited for which of the following team roles?

A) controller B) producer C) maintainer D) assessor E) advocate

23. What is a team called when its members consider and adjust their master plan when necessary?

A) social facilitating B) goal congruent C) social loafing D) mental models E) reflexive

24. Which of the following is most likely to increase team efficacy?

A) providing measurable goals B) helping the team achieve small successes C) limiting time spent in training D) ensuring that team goals are challenging E) reducing the number of members on a team

25. Which type of conflict is almost always dysfunctional?

A) task conflict B) efficacy conflict C) relationship conflict D) resource conflict E) social conflict