CIOassist Technologies

Your CIO on Demand…
Business Continuity Planning
Our Offering
CIOassist Technologies (www.cioassist.in)
rajesh.bhatia@cioassist.in
Why Business Continuity?

REVENUE
Direct Loss
Deferred Losses
Compensatory Payments
Lost Future Revenue
Billing Losses
Investment Losses
FINANCIAL PERFORMANCE
Lost Market Share
Revenue Recognition
Cash Flow
Lost Discounts
Payment Guarantees
Stock Price
Credit Rating

OTHER EXPENSES
Temporary employees,
Equipment Rental,
Overtime,
Extra Shipping Costs,
Travel Expenses,
Etc.
REPUTATION
Customers
Suppliers
Financial Markets
Banks
Business Partners
Etc.
PRODUCTIVITY
Loss Of Productivity
Employees Impacted @ X
Burdened Hourly Rate
LEGAL/REGULATORY
Contractual Requirements
SLAs
Regulatory Requirements

The Cost of Downtime
BCP Phases
• Project Management and Intonation
• Conduct Business Impact Analysis
• Develop Recovery Strategies
• Plan, Design and Development
• Testing, maintenance, awareness and training

BCP Is an on-going process, not a project with
a beginning and an end

Testing
Maintenance
Awareness
Training
5
Plan, Design and Development
4
1
Project Initiation:
Understand Your Business
3
Develop Strategies for
Supply & Technology Recovery
Data Recovery
2
Conduct Business Impact
Analysis to identify
Recovery Point (RPO)
Service Delivery (SDO)
Recover Time (RTO)
Maximum Tolerable Outage
(MTO)
BCP
BCP Phases
• Developing and approval of BCP policy
• Define BCP committee
– operational units representatives
– senior management
– IT security
– IT specialized experts, and optionally support units like
(technical affairs)
• Define BCP project scope and objectives
• Provide the necessary project funds and resourses
Project Initiation
Business Impact Analysis
• Collect data through interviews, survey, documenting
business functions, transactions, activities
• Develop hierarchy of business functions and apply a
classification scheme to indicate each individual
function’s criticality level.
• Identify the resources that these functions depend
upon
• Calculate Maximum Tolerable Outage (MTO) for these
functions
• Identify vulnerabilities and threats to these functions
• Calculate risk for each different business function
• Document findings and report them to management


Business Impact Analysis
Recovery Time Objective (RTO): Time duration organization
can wait between point of failure and service resumption
Service Delivery Objective (SDO): Level of service in Alternate
Mode
Maximum Tolerable Outage: Max time in Alternate Mode
Regular Service
Alternate Mode
Regular
Service
RTO
Maximum Tolerable Outage
SDO
Interruption
Time…
Disaster
Recovery
Plan Implemented
Restoration
Plan Implemented
Business Impact Analysis

How far back can you fail to? How long can you operate without a system?
One week’s worth of data? Which services can last how long?
I
n
t
e
r
r
u
p
t
i
o
n

1 1 1
Hour Day Week
Recovery Point Objective Recovery Time Objective
I
n
t
e
r
r
u
p
t
i
o
n

1 1 1
Week Day Hour
Business Impact Analysis

Move to
Alternate
Site
Return
Home
Resume
Business
Data Synchronization
Restore Technology Capability
Restore Communications
Restore Business Functions
Notifications
Vital Records
Lost Data
Data Recovery Objective
Recovery Time Objective
(If necessary)
High Level Look at a Recovery Effort
Recovery strategies
• Supply and technology recovery
• Network and computer equipment
• Voice and data communications resources
• Human resources
• Transportation of equipment and personnel
• Environment issues (HVAC)
• Data and personnel security issues
• Supplies (paper, forms, cabling, and so on)
• Documentation
• Data recovery
• Restoring Backed-up data

Recovery Strategies

Cost
Time
Service Downtime
Alternative Recovery Strategies
Optimum Cost
* Hot Site
* Warm Site
* Cold Site
Identifying the Optimum Strategy
Recovery strategies
• Business process recovery
• Facility recovery




Site Cost Hardware Equipment Telecommunications Setup Time Location
Cold Site Low None None Long Fixed
Warm Site Medium Partial Partial/Full Medium Fixed
Hot Site Medium/High Full Full Short Fixed
Mobile Site High Dependent Dependent Dependent Not Fixed
Mirrored Site High Full Full None Fixed
Plan Design and Development
• All finding and decisions to be developed
and documented.
• Submission of document for approval
• Define execution procedure(s) for the
plan.

Testing, maintenance, awareness
and training
• Validating that decisions are suitable and correct by
performing
– Checklist Test
– Structured Walk-Through Test
– Simulation Test
– Parallel Test
– Full-Interruption Test
• Maintaining the plan
– Make business continuity a part of every business decision
– Insert the maintenance responsibilities into job descriptions
– Perform internal audits that include disaster recovery and
continuity
– documentation and procedures to update the plan.
– Integrate the BCP into the change management process
• Training and awareness programs are an integral part of the
BCP process

BCP Is an on-going process, not a project with
a beginning and an end