Kalyan Dhavala

Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com


Around 12 Years of experience in Project Management, Business Analysis, Consulting, Product Management,
SDLC, Implementation & Delivery in Private Banking , Retail Banking Domains.

 Project Management and Delivery
 Global IT solution Delivery
 Dynamic Leadership, Communication Skills and Key Stake Holder Management (AVP, VP & Director level)
 Working with Change the Bank Teams and Business Heads
 Experience on Regulatory Reporting Projects
 Expertise in Business Analysis & Solution Consulting
 Expertise in Business and Functional GAP analysis, Requirement gathering, Functional specification
Documents, Work Flow design mapping, User Acceptance Testing &Training, and Software implementations
 Expertise in Core Banking Implementations
 Domain Knowledge in Private Banking, wealth Management and Retail Banking
 Expertise in Loan Origination, Loan Management, Recovery & consumer Banking Products
 Exposure to Cash Management systems
 Worked on 5 major core Banking solutions (Finacle, Flexcube symbols ,FinnOne, Olympic)
 Working knowledge on Olympic Core Banking Application (application for Booking trades, securities details,
Fx Rates & Portfolio Management)
 Worked in Banks and Financial Services companies at various capacities

Professional Experience

Dec’09- Mar’12 Bank Julius Baer & Co. Ltd.
Top Tier Private Bank in Switzerland

Role: Project Manager (consultant) Singapore

Project Management
 Managing multiple implementations for Singapore & Hong Kong Branch Roll outs
 Part of the Change the Bank (CtB) team working closely with international stakeholders (front Office, Back
Office, BPL) to define Business Processes and functional scope
 Interaction with Vice President, Director and above level for functional intensive discussions and design walk
 Participation in Steering committee meetings which includes Senior Directors, Project sponsors and other
senior management for any major impact on the project due to scope or functional changes
 Vendor management for adherence to timely delivery of the deliverables in specified time frame
 Guide and mentor the project team
 Project Initialization, Planning, Effort estimation and Resource planning
 Monitor the project on a daily basis with attention to resources, time, budget and quality
 Single point of contact for the project
 Review and manage roles and responsibilities of the team members to meet project goals
 To communicate regular project status to stake-holders and project steering committee along with any major
impact scenarios
 Managing Scope and Change requests during the project lifecycle

Business Analysis
 Interacting with Business users for Requirements gathering
 Mapping the business process flow
 Documenting the GAPs and analysis
 Performing impact analysis and review
 Preparation of Functional Specification documents
 Designing screens for new functional features
 Reviewing Test scenarios plan Testing strategies
 Managing System integration Testing (SIT)
 Conduct User Trainings and co-coordinating User Acceptance Testing (UAT)

Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

Nov’06-Dec’09 Nucleus Software Solutions Limited
Leading Banking Solutions provider with cutting edge products in Retail Banking space

Role: Senior Business Analyst/ Project Manager Singapore

 Key Resource in Product Implementations both as Analyst and Project Manager
 Responsible for Project Planning and Project Management
 Business Analysis, GAP study, Requirement gathering, Functional specifications and
 Acted as the central point of contact for the sponsor, business and project team on all project
matters and all base line requirements.
 Updated and reviewed issued revisions to project plan and control documents
 Involved from Project Initiation to Delivery
 Product Fitment Analysis
 Strong Pre-Sales support – Response to RFP, Product Demo

Strategy, Analysis and Innovation
 Functional enhancements on Product features for higher market acceptance
 Work Around solutions to support client process fitment without customization.
 Project Report and highlight achievement, issues and status for review in accordance with the agreed
standards and schedules.
 Strong in Incident/Change/Problem Management
 Single point of contact for Business Continuity
 Planned, optimized and negotiated changes to scope and schedules with internal and external team members

Sep’04-Oct’06 Mahindra Satyam (formerly Satyam Computer Services Ltd)
Leading IT Solution Provider, India’s 4
largest with 100 K + employees
Role: Lead Business Analyst Singapore

Solution Consulting and Implementation (Implementation Partner with Sungard System Access)

Consulting & Analysis
 Implementation of Symbols core banking system
 Preparation of Base Functional Requirements document
 Preparation of RFP ( Request for proposal)
 Analysis of Vendor products for fitment of required Functionalities
 Solution consulting and Pre-Sales support
 Client interaction for solution clarifications (Pre-Sales Orientation)

Mar’04-Sep’04 Kotak Mahindra Bank Ltd
Banking Arm of India’s leading Financial power House

Role: Manager – Business Solutions Group Mumbai/India

 Designed Processes for Banking Operations like Loan Originations and Lending Business and Credit
Approval process
 New Initiatives: Involves handling projects for developing new products for the bank. Function includes
Preparation of Requirement Specification Documents, studying functional specification documents, vendor co-
ordination Testing and implementation

Oct’00-Mar’04 Oriental Bank of Commerce
Leading Public Sector Bank in India
Role: Assistant Manager - Operations Mumbai/India
Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

 Supervising regular Banking operations like Deposits, Remittances, inventory control, account processing,
Credit Cards and depository services.
 Served in all the front end operations desks like Cash, Remittances, Inventory control, Account management,
Clearing, Cards and Demat.
 Worked on Finacle Core Banking system. Worked on all the retail banking modules of the system.
 Member of the study team for improving the existing banking operations process flows, enhancements and
new product initiatives.

1998 – 2000 Masters Degree in Business Administration, Andhra University (India)
1995 – 1998 Bachelors Degree in Commerce, Andhra University (India)

JAIIB Certification – Junior Associate in the Indian Institute of Bankers

LANGUAGES: English (Fluent), Hindi, Telugu (Native)

Note: Project Details are in the Appendix Section (Next Page)

Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident



Awarded silver medal for “Best Professional Excellence” at Nucleus Software Solutions.
Received “Nuclite of the Month Award from Nucleus Software Solutions Pte. Ltd.
Received “Pat on the Back” (POB) award from Mahindra Satyam Ltd.


1. Bank Julius Baer & Co Ltd., Singapore
Project: RM – Work Bench
Role: Project Manager
Team Size: 15 Oct’11- Feb’2012

Project Details:

In house development Project to support Relationship Managers (RM) for accessing key information of their
clients and portfolios. One stop application which aids RMs in tactical and strategic activities. Application
provides for one-click search of an account for comprehensive view covering CRM details, Asset allocation,
Alerts, Movements, Documents, Pricing, Orders, Transactions and positions. Application interacts with
multiple applications to retrieve and display data.

 Managing Business Analysts Team
 Planning and Scope definition
 Solution Delivery mile stones planning
 Testing scope definition and planning
 Prototype Design
 Key stake holder management
 SIT and UAT with no major functional differences

2. Bank Julius Baer & Co Ltd., Singapore
Project: Advisory Excellence (Adex) (Singapore, Zurich)
Role: Project Manager (Functional/ Business)
Team Size: 6 Jul’10- Jan’11

Project Details:

Application to provide advisory to the clients based on the client type and nature of risk aptitude. Performs
daily pre-trade and post-trade suitability checks on investment proposals and portfolios respectively. System
is built on portfolio composition, concentration and allocation rules to highlight accounts with breaches (Soft
events) which built into alerts for effective portfolio monitoring and rebalancing.

 Project planning and definition of key deliverables
 Solution Design – Functional Frame work (UI, Screens and Process Flows) with minimum iterations
 Solution delivery on time and within budget

3. Bank Julius Baer & Co Ltd., Singapore
Project: Tax Reporting (Singapore, Zurich)
Role: Project Manager
Team Size: 6 Jul’11- Oct’11

Project Details:

Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

New application to initiate, manage and track client requests for the Statement of Income and Capital Gains
statement for various jurisdictions. Application design involved the automation of the manual activities from
new requests, data feed to Tax Reporting applications in Zurich, statement generation and dispatch.

 Minimalist Design with few screens and multiple functionality
 Managing the team and reporting the progress of the project to Key Stake Holders
 Project planning, costing, resource management and scope finalization with the IT application team
and key business users.
 SIT, UAT co-ordination
 User Training & Roll Out

4. Bank Julius Baer & Co Ltd., Singapore
Project: eBanking Application
Role: Test Manager cum Business Analyst
Team Size: 21 Jan’11-Jun, 11

Project Details:

First of its kind Multi Million Dollar project for the bank. The application provides internet access to the clients
and key internal staff for viewing account and portfolio details with online updates of transactions. Provides
information on the different asset classes holdings by the client. Detailed information for the RMs with Dash
boards and graphical representation. Interacts with multiple applications for data on real time basis.

 Key resource in developing the eBanking functionality frame work
 Instrumental in developing the Prototype according to JB standards within few iterations
 Effectively handled the Data content from Core Banking system (Olympic)
 Lead BA for the Project,Managed Business Analysts , System Analysts and testing teams
 Delivered a robust system with less than 1% requirement gaps in UAT

5. Bank Julius Baer & Co Ltd., Singapore
Project: Hong Kong Branch Roll Out - Regulatory Reporting –HKMA
Role: Project Manager
Team Size: 10 Jan’10-Dec’10

Project Details:
Development of Regulatory reports for Hong Kong branch (HKMA). The reports are to be generated with
minimum user intervention at scheduled intervals in the format prescribed by HKMA. Project involved reports
of complex nature. A total of 10 reports were developed on Business Objects with a separate DB. Reports
involved Risk, capital, Reserves and Deposits and Fx functional areas.

 Parallel Implementation of multiple Reports which involved development and testing.
 Managed a team of Business Analysts, Tech leads and Developers
 Reports accepted by Business with minimal changes to the end product

6. Bank Julius Baer & Co Ltd., Singapore
Project: Reporting Portal Application (Singapore, Hong Kong)
Role: Project Manager
Team Size: 10 Jan’10-Mar’10

Project Details:
One stop solutions for generation of reports to the Business operations teams across the bank with underlying
centralized reporting engine.

 Parallel Implementation for Hong Kong and Singapore

Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

7. Bank Julius Baer & Co Ltd., Singapore
Project: Singapore Risk Exposure Report
Role: Project Manager
Team Size: 10 Jul’10-Sept’10

Project Details:
Report for Business Risk Management Team to list the total risk exposure for the Bank w.r.t to the collaterals
held. The report fetched data from 3 different applications and generates the report on a daily basis.

 Managed the scope effectively
 Report was delivered on time and was accepted by the business

8. Bank Julius Baer & Co Ltd., Singapore
Project: Loans & Deposits Application (Singapore, HK)
Role: Business Analyst
Team Size: 4
Project Details:

Work-flow based application for approvals from Risk management, credit and operations for changes in the
spread given by front office to the clients. Application has client limits, spread control and supports the
approval matrix.

 Involved in Functional Analysis, Design, Testing and Delivery
 Fastest delivery with optimum team size.

9. Client: Pag IBIG Fund , Philippines
Project: FinnOne Suite Implementation
Role: Sr.Business Analyst Cum Delivery Manager (off Shore Delivery) Jan’09-Nov’09
Team Size: 18

Project Details:

Pag IBIG is the largest fund house in Philippines. FinnOne was selected to manage the Customer acquisition,
loan approval and management and collection processes in the corporation. FinnOne suite of products was
implements which include FinnOne CAS – (customer acquisition system) Loan origination, LMS (Loan
management system) and Collections. The scope of implementation covered retails loans – Personal,
Vehicle, Small Business and Home loans with collateralized and Non collateralized flavors.

 Implementation of FinnOne suite – Customer Acquisition, Loan Management and Collections
 Involved from Pre-Sales stage to Delivery.
 Functional Gap analysis, customization, key Process suggestions
 Testing life cycle co-ordination for SIT, UAT.
 Key Stake Holder Meetings, Project Updates and change Management
 Single point contact for client

10. Client: Fullerton Financial Holdings, Chengdu/ China
Project: FinnOne Suite Implementation- Retail SME
Role: Sr. Business Analyst & Delivery Manager Sep’08-Apr’09
Team Size: 12

Project Details:
Client is launching Financial credit services for Small Entrepreneurs in the Mass market segment
(SEMM).This segment is between retail and SME for the first time in China. My role as Project Manager &
lead consultant involved study of Chinese Banking Market requirements, identifying specific SEMM needs,
creating Business work flows and mapping them to FinnOne suite of products.GAP analysis, designing new
screens to cater to new functionalities, User acceptance testing and user training.
Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

 Configured FinnOne- Loan Origination system to suit Retail SME to client satisfaction
 Established co-operative and collaborative methodologies

11. Client: Fullerton Investment and Credit Guarantee Corporation, Nanjing/China
Project: FinnOne Suite Implementation- Retail SME
Role: Sr. Business Analyst & Delivery Manager Dec’07-Oct’08
Team Size: 12

Project Details:
FICGC china launched credit Guarantee Business and opted for FinnOne product suite. As Delivery Manager
& Lead consultant my job was to identify credit guarantee business specific products and map to FinnOne
flow.GAP study and Business process re-engineering to suit the business requirements. Creating Functional
specification documents for new change requests .Performing system integration testing, UAT and user

 Delivery of customized FinnOne- Loan Origination, Loan Management and collection Products
 Business Process Re-engineering for FinnOne – Loan Origination and Management work flows to suit
FICGC Processes
 Key stake holder meetings with top management on both sides

12. Client: Prudential Vietnam Finance Company , Ho Chi Minh City / Vietnam
Project: FinnOne Suite Implementation
Role: Sr. Business Analyst Mar’07 – Nov’07
Team Size: 15

Project Details:
Prudential group Vietnam launched first of its kind Non-Banking Finance company in Vietnam. As a Senior
Business Analyst my role involved studying new Business workflows and map FinnOne – Loan Origination,
Loan Management and collections product suite to suit the work flow. Interacting business users for functional
requirements, suggesting changes in the work flow, conducting timely training sessions, designing upload and
download file formats for external system interfaces.

 Business Process Mapping for product fitment analysis for Credit Initiation, Loan management and
Collections Processes.
 GAP analysis and customization.
 New Requirements design and implementation
 SIT and UAT co-ordination with Business users
 Implementation

13. Project: Pre-Sales Activity
Role: Pre-Sales Consultant
 Response to RFP
 Product Fitment Analysis
 Product Demo to client
 Product Presentations and client interactions
 Implementation Planning

Clients Proposals : Daimler Chrysler-Korea, Techcom Bank –Vietnam, CIMB –Malaysia, Vietcom
Bank, Vietnam, Pag-IBIG, Fullerton Chengdu.

14. Client: Vietnam International Bank, Hanoi, Vietnam
Project: Symbols Implementation (Core Banking)
Role: Sr.Business Analyst Feb’05 – Apr’06
Team Size: 15
Kalyan Dhavala
Phone: (M) +65 82005103 E-mail: kalyand21@gmail.com
Nationality: Indian/ Work Permit: Singapore Permanent Resident

 Implementation of Symbols – core Banking system (Loan Origination, Lending and Recovery
 Requirements gathering, Functional Specification documents, Test Case Preparation SIT, UAT, user
training and Go-Live support.

15. Client: Royal Bank of Trinidad and Tobago, Caribbean Islands
Project: Core Banking – Consulting Assignment
Role: Business Analyst Sep’04 – Jan’05
Team Size: 8
 Studying RBTT business process flow
 Preparation of Base Functional Requirements document
 Preparation of RFP ( Request for proposal)
 Analysis of Vendor products for fitment of required Functionalities
 Conducting Proof of concept Demo workshops by vendors
 Short listing of vendors based on product fitment to business requirements
 Recommending the short listed vendors to RBTT management committee.
 Monitoring deliverable time lines and reporting