Winter 2013 Survey

Winter 2013 survey
Traveling to
station/stop
Waiting at
station/stop
Total time before
boarding bus/train
Yes, I am generally satisfied with Metro Service.
82%
62%
10%
3%
25%
5%
Winter 2013 survey
Winter 2013 survey
***Small
sample size
+ =
= +
11 10
21
min
19
min
11
T
R
A
I
N

R
I
D
E
R
S
B
U
S
R
I
D
E
R
S
5
5 7
25%
44%
BUS TRAIN
I am proud to travel with Metro.
100
80
60
40
20
0
2
0
0
4
2
0
0
5
2
0
0
6
2
0
0
7
2
0
0
8
2
0
0
9
2
0
1
0
2
0
1
1
2
0
1
2
S
p
r
i
n
g

2
0
1
3

W
i
n
t
e
r

2
0
1
3
BUS TRAIN
Bus Riders Train Riders
How did you get to the station or stop?
How long did it take you to get to the station/stop and how long did you wait?
Yes, I had a car available to make this trip.
What is your ethnicity?
Gender?
Household Income?
Age?
Yes, I feel safe waiting. Yes, this bus/train is generally clean.
I transferred to complete this trip.
B
U
S
T
R
A
I
N
TRAIN
BUS $16,377
TRAIN
LA COUNTY $56,241
$22,517
Metro Customer Survey Results
Median household income of riders in winter 2013
LA County US Census (ACS) 2008-2012
10 year average
10 year average
10 year average
Winter 2013 Survey
$$$$$
$$$$$$$
$$$$$$$$$$$$$$$$$$$
Every year Metro conducts a customer
satisfaction survey aboard their buses and
trains. This year they got back almost
20,000 paper surveys from riders like you!
This is what you had to say.
Winter 2013 Survey
BUS
Yes, my bus/train is generally on time.
under 18
18-22
23-49
50-64
65 and up
8%
21%
47%
19%
5%
5%
19%
53%
20%
4%
B
U
S
T
R
A
I
N
45%
52% 48%
55%
Latino
Black
White
Asian/Pacific Islander
American Indian (1%)
Other
59%
45%
21%
20%
9%
7%
4%
5%
11%
18%
!
100 100
78%
77%
87%
84%
100
80
60
40
20
2
0
0
4
2
0
0
5
2
0
0
6
2
0
0
7
2
0
0
8
2
0
0
9
2
0
1
0
2
0
1
1
2
0
1
2
S
p
r
i
n
g

2
0
1
3

W
i
n
t
e
r

2
0
1
3
BUS TRAIN
100
80
60
40
20
2
0
0
4
2
0
0
5
2
0
0
6
2
0
0
7
2
0
0
8
2
0
0
9
2
0
1
0
2
0
1
1
2
0
1
2
S
p
r
i
n
g

2
0
1
3
W
i
n
t
e
r

2
0
1
3
Walked
Biked
Drove or
Dropped off
Rides less than
once a week
Has been
riding for less
than a year
Rides 5+ times
a week
Has been
riding for 5+
years
100
80
60
40
20
0
Rides less than
once a week***
Has been
riding for less
than a year
Rides 5+ times
a week
Has been
riding for 5+
years
100
80
60
40
20
0
Strongly Agree Agree Strongly Agree Agree
In the past month, while riding Metro, have you felt unsafe due to unwanted
touching, exposure, comments, or any other form of unwanted sexual behavior?
0 100
18%
21%
Prepared by Metro Research & Development
Yes, I have a cell phone. Yes, and it is a smart phone.
100 100
73%
67%
78%
86%

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