http://www.scribd.

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http://www.scribd.com/doc/54282037/Customer-Satisfaction-Project-Report
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rt-customer-satisfaction-bsnl-users.html
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http://www.scribd.com/doc/147606269/MKTG-to-Study-the-Post-Purchase-Dissonance-o
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http://durgeshrao.wordpress.com/2011/11/09/internship-project-at-mandovi-motors/
References:
Websites:
Indian consumer complaint forum Dated: 20th October, 2009
Mandovi Motors Manual
OICA. Retrieved 2009-06-24
http://www.Mandovimotors.in
Business Times
Vision without action is a daydream; Action without vision is a nightmare
´Selling and supervising Maruti products is the Moto, constantly improving custome
r satisfaction is the Toto to keep themselves as a leader in Karnataka Automobil
e industries.Mandovi motor¶s vision is to become the top automobile dealer in Indi
a by 2015 andit is very clear from this that, they are always open to the challe
nges and reach higher levels.
MISSION:
µSteering ahead together¶ is the mission of Mandovi motors. The objective is tomaint
ain the leadership in Karnataka over all operators by delivering world class ser
vices tothe valued customers
http://www.scribd.com/doc/53317543/final-PART-A
Future Growth and Prospects
For mutual advantage of customers and the company, it has started a segment(sect
ion) for the purchase and sale of second hand cars, which is known as ³True ValueD
ivision´.For the current financial year, Mandovi motors have plans to establish a
sales/serviceoutlet at Gonikoppa in South Coorg and also add few more outlets in
Karnataka, therebyincreasing sales and service network to cater to the needs of
flourishing customer base