Job Description

Job title

Supporter Liaison Officer
Volunteer role

Department Supporter Partnerships
Position and
reporting line

CEO
Supporter Partnerships Manager
All Together Town Voices Panel
members

No of direct
reports

Purpose and
objectives of role



This is an opportunity to participate in a new initiative at the Club, defined by a closer
partnership and engagement with supporters

The aim of the volunteer Supporter Liaison Officer (SLO) is to build and maintain dialogue
between supporters of HTAFC and the Club itself

Promote co-operation, understanding and partnership between Supporters and the Club to
bring improvements to all aspects of their interaction and activities.

12 month period (2014/15 season 1 June 2014- 31 May 2015)

Key relationships




Internal – All Club Staff, especially the Communications and Supporter Partnerships (“SP”)
Team

External – Individual supporters, ATT Voices Panel, supporter groups (e.g. HTSA), wider
game groups and other club SLO’s, KSDL

Overview

The successful candidate will be given every assistance to achieve success :

 receive an official HTAFC email address
 get a meeting/working space at PPG Canalside as required, including IT
 be invited to relevant internal management meetings at the Club
 have access to supporter feedback
 participate in planning prior to key events
 get access to and support from personnel within the Club via the SP team
 have a complimentary seat for all HTAFC fixtures, home and away
 have a place on the ATT panel
 Operate a Club SLO twitter account



Key Tasks The SLO will be expected to:

Home Match day
 gather feedback (formally and informally) from all supporter sections as a matter of
routine at each match day
 be on duty and visible at PPG Canalside and John Smith’s Stadium to provide
information, help and support to fans as required as part of the SP team

Away Match day
 gather feedback (formally and informally) from all supporter sections as a matter of
routine at each match day
 be on duty and visible at the away ground to provide information, help and support
to fans as required

Ongoing
 identify key issues and opportunities and communicate these to the Club
 communicate key information to/from supporters and other stakeholders (through
a variety of media, and including face-to-face meetings) including twitter and DATM
fans’ forums as required
 develop an understanding of all relevant matters affecting the Club and Supporters
(including, but not limited to, Stadium safety matters, ticketing arrangements, travel
arrangements, banner policy, catering etc.)
 support endeavors to continually improve relationships affecting Club and its
Supporters
 establish and maintain communications with SLOs at other clubs and with other
fans
 actively seek out ‘best practices’, ‘benchmark’ clubs and other opportunities to
engage and promote
 improve supporter understanding and sentiment of what happens at the Club
 on occasion, represent HTAFC at relevant external meetings and fan forums
 provide and update reports to ATT
 be the initial contact point to deal with concerns raised by supporters/Club – e.g.
fan behavior /complaints

Knowledge,
Skills, Attributes
WHAT TYPE OF PERSON ARE WE LOOKING FOR?

 passionate, knowledgeable, confident and outgoing HTAFC supporter
 deep love for the Club, knowledge of its heritage and with a finger on the pulse of
supporter opinion and feelings
 good reputation
 shares the Club’s values and vision
 strong record of attendance at both home and away fixtures
 professional and organized approach

SPECIFIC COMPETENCIES:

 ability to build relationships with a broad cross section of supporters
ages/backgrounds
 good communicator
 ability to present arguments; factor in key information and produce reasoned ideas
and thoughts
 ability to use email, twitter, Facebook, social media, draft written correspondence,
present at meetings