GLORIA RICHARDSON

12122 Victorian Oaks, San Antonio, TX 78253

Home: (414) 737-6512 E-mail: gloriagod134@gmail.com

EC-12 Special Education Taken 5/31/14-awaiting results
EC- 6 Generalist-Taken 5/16/14-awaiting results
Preservice Training: Complete 30hrs observation: Complete
ACT San Antonio

PERSONNEL SERVICE PROFESSIONAL

Expertise in interviewing personnel, managing personnel records, office administration and team leadership
highlights a 13-year career in Personnel Service/Human Resource. A self confident, meticulous and ambitious
professional offers a strong, Human Resource background with extensive experience in personnel training, staff
management, committee leadership, internal client service, committee participation and contract negotiations.
Excel in processing, records pertaining to military personnel and their family members living in large military
communities, and handling all inbound/outbound family travel transactions. Highly experienced in tracking and
handling transactions dealing with senior and junior level personnel promotions. Recognized for strong
leadership experience, teamwork and commitment to completing assignments accurately and on time.

Comments from professional evaluations.

Is the consummate team player willingly working long arduous hours to ensure the mission is completed.

Has experience and knowledge to excel in any area of personnel management.

Precise Organized Goal-setter Resourceful Self-confident Adaptable

PERSONNEL SERVICE EXPERIENCE

UNITED STATES ARMY1994 to 2010
Earned a series of Personnel Service positions and exited military 2003 with rank of
Sergeant. Worked as Military civilian 2006 to 2010. Stationed in Germany, Georgia,
Washington and Illinois.

Career Progression:
Lead Human Resource Specialist - 2006 to 2010
Operations Manager 2006 to 2006
Customer Service Manager/Liaison -2002 to 2003
Personnel Service Supervisor - 2000 to 2002
Personnel Service Supervisor- 1999 to 2000
Personnel Specialist/ Records Specialist - 1998 to 1999
Office Records Specialist- 1997 to 1998
Personnel Service Clerk Specialist 1994 to 1997

Career Highlights:
Gained extensive experience interviewing prospective military candidates,
counseling employees regarding procedures and policies, processing, administrative
paperwork and working with multiple military branches,
Trained Staff members regarding work and safety practices as well as company policies.
Held a management position for 3 years and supervised a staff of 5.
Led Conducted of Assignment instruction briefings.
Chosen as the Non Commissioned Officer in Charge regarding Junior Advancements and
Senior Enlisted Promotions. Collaborated with the Department of Army to ensure orders
were forwarded promptly enabling senior managers to earn promotions.
Oversaw processing of junior achievement Eligibility Reports for all Fort Lewis,
Washington units. Conducted training sessions for 55 S1 and ensured 100 personnel Action
Command staff were trained and could competently process applications on time and with
minimal errors.
Supervised a team that processed over 1,000 i`nitial and reevaluation packets.
Furthermore, directed team that processed 40 packets per month for a 2- year period.
Acted as a Customer Service Representative and Family Travel Non Commissioned
Officer, and handled administrative details regarding 300 personnel who traveled overseas
with their family, Implemented new procedures for the Customer Service Counter.
Analyzed documents and determined eligibility status regarding reenlistment,
extensions, security clearance requirements, medical qualifications, and more.
Processed over 350 identification cards each month achieving a 100% accuracy rate for
personnel, family members, civilians and retirees. Controlled a total of 3,000 ID cards,
Created a filing system to ensure that suspended privileges were documented; effort saved
government thousands of dollars.
Handled processing activities regarding more than 100 personnel per month; updated
military documents for newly arrived personnel; submitted more than 100 transactions
achieving 98% accuracy rate.
Instrumental in shifting the Officer Records Personnel Automation System online to
process Officer Records Briefs. Handled over 530 Officer Records in addition to monthly
record audits and promotions orders.
Key member of several military programs including the Family Readiness Group,
Vending Fund Committee and Field Training, Exercise Program. Elected President of 2
committees.
EDUCATION & PROFESSIONAL TRAINING
Bachelor Sociology Arts Degree - 2013
University of Milwaukee at Milwaukee Milwaukee, WI

Annual Army Recruiting Command S1 Operations Training - 2010
Annual Med pros Training - 2009
Civilian of 3rd Quarter FY 09
Tricare Training Crs - 2009
Civilian of 3rd Quarter FY 08
Training - Family Readiness Group Crs -2008
Unit Prevention Leader Crs - 2007
Army Family Team Building Crs - 2007
ARISS Per Training Crs - 2007
Primary Leadership Development Crs - 2002
Field Sanitation Crs - 2001
German Head start Crs - 1999
Manager Development Crs - 1999
Supervisor Development Crs - 1999
Action Officer Crs - 2000
Personnel Records Specialist 1994
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REFERENCES
Available upon requests