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Name: Aaliyah Carmichael

Form: 5CL-1
Date: September 20,2013
Teacher: Ms. Higgs
Subject: Office Administration
Topic: Communication
Title: To identify the methods of communication used by the Human Resource
Department and how it impacts the success of Islandcom








PART 1 -
PREPARATION













Aims and Objectives
To identify the methods of communication that are used in the Human
Resource Department.
To investigate how these methods enable the HR department to efficiently
carryout tasks.







Department Selected in Firm
The department I have selected from Islandcom is the Customer Care Department.
Two functions of this department are:
They interact with the companys customers to provide them with information to
address inquiries regarding products and services.
They deal with and help resolve any customer complaints.






Clement Howell High School
Blue Hills
Providenciales
Turks & Caicos Islands
B.W.I.

September 20, 2013

Head of Human Resource Department
Islandcom
Graceway House
Providenciales
Turks & Caicos Islands
B.W.I
Dear Sir/Madam,
I am a fifth form student of the Clement Howell High School studying Office Administration. Presently I
am in the process of completing my Office Administration School Based Assessment which requires me
to conduct research on the topic To identify methods of communication used by the Human Resource
Department and how it impacts the success of Islandcom.
I am requesting your kind permission to visit your organization at a time most suitable to you in order to
distribute questionnaires and conduct field observation.
If granted the permission I can be contacted by cellphone no. 1(649)341-5164 or email
ladyliyah_1@hotmail.com. I wish to express sincere gratitude for any assistance given. I eagerly await
your favourable response.

Yours Faithfully,
_____________
Aaliyah Carmichael







QUESTIONNAIRE