BUREAU OF INTERNAL REVENUE (BIR), IRIGA CITY

ARTA Requirements Deficiencies Observed

On Citizen's Charter The agency's vision, mission, and goals were not included in the
Citizen's Charter
On Public Assistance and
Complaints Desk
There was no one handling the PACD during the visit of the ARTA
Watch Team
On No Noon Break Policy Majority of the frontline service providers were not in their
counters/areas during the visit
LAND REGISTRATION AUTHORITY (LRA), IRIGA CITY
ARTA Requirements Deficiencies Observed
On Citizen's Charter The agency's vision and mission were not included in the Citizen's
Charter
On Anti-Fixer Campaign The "Anti-Fixer" campaign poster is not in standard format
On Public Assistance and
Complaints Desk
The assigned officer-of-the-day left the Desk to have lunch with another
co-staff; There was no telephone line at the Desk;
On No Noon Break Policy There were no "No Noon Break" campaign posters in the office;
Majority of the employees were wearing IDs, however, their names
were hardly readable due to the small fonts used
On Physical Setup Units were not properly labeled. There were no directional signages;
The office is not well-ventilated
On Basic Facilities The comfort rooms were not well-maintained;
There were no special lanes for persons with disability (PWDs),
pregnant women, and elderly
On No Smoking Policy There were no visible "No Smoking" campaign posters
LAND TRANSPORTATION OFFICE (LTO), NAGA CITY
ARTA Requirements Deficiencies Observed
On No Noon Break Policy Employees were wearing IDs, however, their names were hardly
readable due to the small fonts used
On Physical Setup There were no directional signages leading to the comfort rooms
PHILIPPINE STATISTICS AUTHORITY (NSO), NAGA CITY
ARTA Requirements Deficiencies Observed
On Citizen's Charter Agency's vision, mission, and goals were not included in the Citizen's
Charter
On Anti-Fixer Campaign There were no "Anti-Fixer" calling cards at the PACD
On Public Assistance and
Complaints Desk
Officers and employees were wearing IDs, however, their names were
hardly readable due to the small fonts used
On Basic Facilities Comfort rooms need to be repaired;
There was no ramp for persons with disability (PWDs);
There was no priority lane for PWDs, pregnant women, and elderly
ARTA WATCH: REGION 5 (BICOL) - April 2014
LAND TRANSPORTATION OFFICE (LTO), MASBATE CITY
ARTA Requirements Deficiencies Observed
On Public Assistance and
Complaints Desk
The PACD was labeled as "Public Assistance and COMPLAIN Desk"
it should be labeled as "Public Assistance and COMPLAINTS Desk"
FIBER INDUSTRY DEVELOPMENT AUTHORITY (FIDA), SORSOGON CITY
ARTA Requirements Deficiencies Observed
On Citizen's Charter Due to the undergoing repair of the building, the agency's Citizen's
Charter was not displayed during the visit of the ARTA Watch Team
On Anti-Fixer Campaign There were no visible "Anti-Fixer" posters and no "Anti-Fixer" calling
cards at the PACD
On Public Assistance and
Complaints Desk
There were no suggestion box, feedback forms, and information on
feedback and redress mechanism;
Employees were not wearing IDs
On No Noon Break Policy There were no visible "No Noon Break" posters
On Basic Facilities There was no ramp for persons with disability (PWDs);
There was no priority lane for PWDs, pregnant women, and elderly
On No Smoking Policy There were no visible "No Smoking" campaign posters
On Contact Center ng
Bayan
There were no CCB posters
SOCIAL SECURITY SYSTEM (SSS), SORSOGON CITY
ARTA Requirements Deficiencies Observed
On Citizen's Charter The agency's Citizen's Charter is in printed form, not displayed as an
information billboard
On Anti-Fixer Campaign There was no visible "Anti-Fixer" campaign poster
On Physical Setup The space in the waiting area is not adequate enough for the waiting
clients
On Basic Facilities There is no special lane for persons with disability (PWDs), pregnant
women, and elderly;
There is only one common comfort room for men and women
On No Smoking Policy There is only one "No Smoking" poster in the lobby
On Contact Center ng
Bayan
There is no visible CCB poster
ARTA WATCH: REGION 5 (BICOL) - April 2014