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We Make It Easy

5 Steps to
increased
profitability
through
Customer
Relationship
Management

Corporate HeadQuarters
eWare Ltd
Embassy House
Ballsbridge
Dublin 4 PROFITABILITY AND CRM
Ireland
T. +353 (0) 1 618 7800
F. +353 (0) 1 618 7888
A half-day executive forum
UK
eWare (UK) Ltd
Lakeside House
1 Furzeground Way Dublin, 24th April 2001
Stockley Park
Uxbridge
Middlesex UB11 1BD Manchester, 25th April 2001
England Micro-set 1.25ct 1.33ct WebCut 3 stone 1.26ct platinum Platinum 2.15ct, 3 stone
T. +44 (0) 208 622 3399 London, 26th April 2001
platinum ring diamond ring in platinum 88 Facet diamond ring diamond ring
F. +44 (0) 208 622 3200 by Vera Wang

In association with:

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For more information


call Trudy on 091 564 544
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Adage Design Porfolio corporate identity
Fax 01753 708871 or freepost the form below to us, call us
on 01753 708870 or e-mail us at info@eWare.com. It could
change the way you view your customer forever.
“Your customers
just got closer”
TM
Your Customers Name:
Just Got Closer™

m
“Your customers Company:
eWare3 CRM

co
just got closer” the Wireless & Internet eCRM Company™
TM

Title:
eWare - CRM built e-mail:
Lakeside House

Mobile
1 Furzeground Way

for your business

re.
Stockley Park
Uxbridge
Address: Middlesex UB11 1BD
www.eWare.com England

Wa
Tel: +44 208 622 3033
Fax: +44 208 622 3200
"The most sophisticated www.eWare.com Postcode:
Email: info@eWare.com
product ever seen for Tel:
companies or divisions with eWare3 CRM

w.e
200-2000 employees" "Today, to work means to
eWare3's modular applications, thin-client architecture and value-driving implementation Fax:
strategy,travel. Too
has been often this
developed specifically to address the problems facing mid-sized companies
Sales represents
and divisions inconveniences
of larger enterprises. in eWare Mobile
receiving and sending I would like more information on eWare

ww
eWare has developed a solution to bring you all the power of an enterprise level CRM system
Marketing Developed on the sameingreat
information, Internet
getting access and deliver it to you wherever you are.
eWare Modules
architecture eWare has always used, but
I would like someone to call me from eWare
Any and all of the following to the tools that you need to
now it breaks out the applications in
modules can be selected and added do your job effectively. Even
You can browse and utilise almost every aspect of your CRM system, schedule your diary, I would like to attend an eWare seminar

TELU 11/00
Service order to make it easier and more arrange meetings, get customer details, track customer accounts, run reports, update the
together seamlessly to build your
profitablejust stayingwith
to engage in touch
your can be central database – anything you can do at your desk I would like regular updates from eWare
eWare CRM solution. Select those that
customers.an issue. Until
Select the now"
applications that
resolve your immediate I would like to Partner with eWare
requirements and turn on the others
match your business processes, Key Business Issues… Sales
CEO
Contact Centre implement them immediately and add Mobile Salesforce
as you need them - eWare will help
more applications as you need them.
www.eWare.com
Representatives need access to the
you build the best CRM system for
most up-to-date information in
Mobile your company:
Key Business Issues… order to schedule their time with
• Contact management
eBusiness Integration to your core business their contacts efficiently. Field
• Diary management
eWare3’s open standards-based Managers also need to be in Ivan MacDonald
• Customer care CEO & Founder Embassy House
architecture enables you to seamlessly constant communication with any location eWare any time www.eWare.com · Email: info@eWare.com · wap.eWare.com Ballsbridge
• Telemarketing Dublin 4
integrate it with your wider IT their team on the road, or in the Ivan.MacDonald@eWare.com
Ireland
• Sales force automation
infrastructure. eWare3 can be integrated office. eWare Mobile is the only
• Campaign management Tel: +353 1 618 7800
with all Internet-enabled devices as well enterprise class CRM solution fully Fax: +353 1 618 7888
• Account management
as with back-end systems and databases. accessible through PDA or on-the-
• Customer self-service nd Founder
road laptop – for employee and
Fax: +1 781 687 4709 Fax: +44 1753 708 871 Fax: +353 1 618 7888
• Partner relationship
Rapid Deployment
Tel: +1 781 685 4862 Tel: +44 1753 708 870 Tel: +353 1 618 7800
customer alike. Field Agent
acDonald
management Customers
eWare3 is built from a number of modules, which can be deployed individually, shortening
• Lead management
and easing the lengthy implementation periods and Integration
maintenanceto
costs
yourassociated with many
core business
• Field force management
USA England Ireland
of the CRM products aimed at the middle tier. eWare Mobile is incorporated into your standard business workflow. Users can be notified of Burlington MA 01803 Berkshire SL1 4DX Dublin 4
specific events while on the road. Users can also advance sales – a sales professional can
35 Corporate Drive Slough Ballsbridge
Mobility
4th Floor 268 Bath Road Embassy House
progress the stage of a sale upon leaving a meeting, triggering certain workflow events such eWare Inc. eWare (UK) eWare
The core eWare system was designed from day one to as be portable.
sending By separating
collateral the follow-up calls.
or scheduling why we built eWare”
presentation of the product from the core data, eWare3 is able to provide interfaces for US UK Corporate HeadQuarters
Business moves faster with every innovation. At times it can be hard to mobile devices that allow the users to get the maximum Builtfrom the mobile experience. Users
for Mobile
keep up. eWare’s Customer Relationship Management solution allows can choose the screens and fields they need so superfluous
The coredata is eliminated.
eWare The
system was same from day one to be portable. By separating the
designed ess with you.
businesses to manage all interactions with prospects, customers and functionality, the same core systems – just better, faster and more of
presentation useful mobile access.
the product from the core data, eWare is able to provide interfaces for mobile
partners however, whenever and wherever they happen. devices that allow the users to get the maximum from the mobile experience. Users can
ensuring your customers will
Ease of Use choose the screens and fields they need so on into a single view providing
Information is captured and ultimately your company will provide a Every eWare3 user sees an attractive, familiar and intuitive web screen.
superfluous data isUsers have a simple
eliminated. The same
better, more profitable offering. interface to access rich customer history and any business tools that
thethey need
coretosystems
do their– just better,
functionality, same
ervice, phone. It integrates all
job. Training time is minimised and its intuitive design means
faster and that
morepeople
usefulwill enjoy
mobile using
access.
Your customers will appreciate the service. Your people will enjoy the f contact with your customers -
the system.
control. Your company will love the return on investment.
Future-proof tionship management means
eWare Mobile is not dependent on any particular
visit us at www.eWare.com or wap.eWare.com
Ireland (HQ): +353 1 618 7800 UK: +44 208 622 3033 Germany: +49 89 2 42 18 409 Netherlands: +31 20 658 6903 United States: +1 781 685 4862 mobile solution, it can be configured to
Directors: Ivan MacDonald (Managing), Greg Casey, Alan Wyley,
www.eWare.com info@eWare.com © 2001 eWare Limited, All Rights Reserved. accommodate any Internet-ready device. Every eWare (UK) Ltd, Registered in England No.:3823532 Registered Office: Suite C7, Leonard Street, London EC2A 4AQ to contract to support.
major handheld manufacturer is developing
towards this standard and will be for the
ce your customers, corporate or
foreseeable future. 's Telecommunication's market

Training Mobile

www.eWare.com/university/
Solution & Benefits

The Solution
eWare Mobile is the most advanced mobile application of CRM in
the industry today. Where other solutions offer add-on solutions
with limited functionality, eWare offers you a full, rich, graphical,
workflow-driven, report generating CRM system, wherever you
need it. And it isn’t device specific – any device running over
Internet technology can be incorporated – today’s and
tomorrow’s.

eWare architecture is built from the ground up for multi-device


support. eWareBlocks provides the central component technology
that retrieves the backend data and presents it to the access
devices. To develop the level of data portability needed to deliver
this, eWareBlocks take advantage of the latest XML-based
technology which means it is platform independent. This Functional Highlights
technical independence allows administrators to define the specific fields
and their sizes for display on whatever device is chosen. It is
• Browser-based – easy to learn and use
• Install once – run globally
possible therefore to use a number of mobile devices to access
• Integrate existing systems – single view
the same system.
of the customer
• View complex relationships graphically
The Benefits • Customer profiling and marketing
eWare Mobile brings powerful applications to small devices. It
campaigns
eWare will deliver information crucial to judging the health of your
company and allow alerts on any critical criteria. eWare Mobile • Sales pipeline, leads and territory

Training allows businesses to manage all interactions with prospects,


customers and partners however, whenever and wherever they •
management
Multi-lingual, multi-currency
• Comprehensive reports – accessible 24

Technical
happen. Corporations are free to offer their customers any and
every channel through which to do business. Customer-facing hours a day from anywhere
staff are given the tools to deal with these interactions efficiently,
sales effectively and profitably. Information is captured, lessons are


Workflow tools to increase efficiency
Sales Force Automation for call tracking
learned and ultimately your company will provide a better, more and progress reporting
profitable offering.

Training
• Sales
• Marketing
end user Your customers will appreciate the service. Your people will enjoy
the control. Your company will love the return on investment.
• Customer care
• Website
• Call centre

Who is eWare?
eWare is the wireless and
Internet CRM company.
We allow businesses to manage
all interactions with prospects,
customers and partners
however, whenever and
wherever they happen.
eWare is available globally
in a range of languages.

Ireland (HQ): +353 1 618 7800 UK: +44 208 622 3033 Germany: +49 89 2 42 18 409 Netherlands: +31 20 658 6903 United States: +1 781 685 4862
www.eWare.com info@eWare.com © 2002 eWare Limited, All Rights Reserved.
Adage Design Porfolio corporate identity

User Guide
User Guide “Your customers

System Administrator Guide

Extensibility Guide
Implementation Guide
just got closer”
TM

for Technology
Companies
www.eWare.com

“We want to put our


eWare CRM
business tools in the Your Customers Just Got Closer
hands of every member eWare allows businesses to manage all interactions with
prospects, customers and partners, however, whenever and
of staff in order to be
wherever they happen.
more proactive with our

ers customers. eWare


“Your custom

for
TM

just got closer customised its


Sales

g
Manufacturin
Marketing Service

technology to fit our


business model. It is
eWare™

eWare™

eWare™

eWare™

eWare™

particularly easy to use, www.eWare.com


eBusiness Mobile

was quick to implement Contact Centre

With eWare, corporations are free to offer their customers any


and integrated easily
and every channel through which to do business. Customer-
with our back end facing staff are given the tools to deal with these interactions
efficiently, effectively and profitably.
systems”
Graham Chapple, Information is captured, lessons are learned and ultimately your
Operations and Finance Director, company will provide a better, more profitable offering.

Your customers will appreciate the service. Your people will enjoy

User Guide the control. Your company will love the return on investment.

Account Man
agemen t

The most
e efficient system n
ships and shar • Sales/Productio
iness relation Integration
Manage bus ely available…
sively. It
more effectiv ate more cohe Smart
information
Pocket PC
nization s oper Phone Browser Palm OS
erentiation
eWare is completely thin client and phone WAP
ufacturing orga and integrate
s data from • Client Diff
eWare helps man informationcan thereforesales , marketinto
be delivered g,
ningful client ent,
provides mea in busi ness developm busi ness Mar keti ng
for staff innumerable Even devices.
your Within the •
existng systems and cust omer service. ss for
agement, company gran itted acce its business
integrates agement
account man r clients can be • Contact Man eWare
www.eWare.com liers, or majo
partners, supp ent.intelligence with existing or new blocks
ly chain managem • Project Trac
king
complete supp data sources to provide aorat e
single
unt man agement, corp
t: acco ice
& Busi ness Developmen resourceagem
man
for all
ent, sales
stakeholders in the • Customer Serv
Sale s ortunity
unt teams, opp ort, projectNo
organisation. track ing with or
duplication .
Financial and
structures, acco supp • Integrated tion
mobile sales force replication , diary and task
nal salescustomer
methodologies, and quotes, inter – justultan cy fees or ERP info rma
Service Sales Marketing
, documents k services, cons
linked contacts agem ent. Tracinformation when and Prio whereclien
ritize youts Business Applications
ment
man ms. . Man
age
scheduling, lead d fromwant existing syste • Lead Integration
hased integrate it.
products purc mes . g
by margin and/
or volu • Reportin
, SQL
segmentation Oracle XML COM Etc.
and contacts, rface
Server
ile companies ent. Different
iate • Single Inte
Marketing: prof paign managem
mail merge, cam Deployment
differentiation, patterns , and prio rity.
• Fast
ts by prod ucts, buying
clien
ration, queries, • Easy to Use
call center integ
service support, lution.
Service: field lation and reso
logging, esca
complaints, issue ess, service
tiven
marketing effec
casting, pipeline,
Reporting: fore
e, sales activity.
levels, client valu to
and other files
all docu ments, contracts
link and view
Documents: ss and viewing.
rd for easy acce
the contact reco here
offers both anyw
t technology p or PDA
e?
eWare CRM

Who is eWar
eWare CRM

eWare's thin clien usage on a lapto


Technology: disconnected low wireless and
browser and for IT staff an eWare is the
access from a central control
© 2001 eWare Limited.
ure also means
company.
All rights reserved. eWare
itect ation tools Internet CRM
www.eWare.com device. This arch conf igur
with easy to use
and eWare.com are trademarks ge
guage esses to mana
of ownership rules. Multi-lan We allow busin
of eWare Limited, registered
in U.S. and other countries. ongoing cost processes and views with prospects,
in your business ents. Tailored all interactions
provided. Map ort for global deploym ent. Prov ide and partners
cy supp managem mers
and multi-curren
custo
s and territory
security privilege
ever and
per user with or clients. however, when
ness partners
access for busi wherever they
happen.
web self-service as ERP, ble globally
exist ing systems such eWare is availa
ly from
Integrate: info
rmation rapid picture without in a range of
languages.
the complete customer in
, Finance to get tic view of the
MRP, SOP, POP Create a holis
ing systems.
replacing exist m.
to use syste
one easy

© 2001 eWare Limited. All rights reserved. eWare and eWare.com are
trademarks of eWare Limited, registered in U.S. and other countries.
Adage Design Porfolio corporate identity

Quotation No:
QUOTATION
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Terms:
Sub Total

VAT
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Garry Davoren Construction Ltd, Registered in Ireland No.:377958 Registered Office: Ballynapark, Ballyglunin, Co. Galway.
Real Construction in Real Time™

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Director: Garry Davoren (Managing)
Garry Davoren Construction Ltd, Registered in Ireland No.:377958 Registered Office: Ballynapark, Ballyglunin, Co. Galway.
Garry Davoren Construction Ltd, Registered in Ireland No.:377958 Registered Office: Ballynapark, Ballyglunin, Co. Galway.
Adage Design Porfolio logos

User Guide

www.eWare.com

Construction in Real Time™

SOFTWARE DEPOT
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www.warnerphoto.org www.warnerphoto.org

Two Trees – The forty shades of green of Ireland have now been joined by the brilliant yellow of fields of rapeseed. This field near Bennettsbridge, Co Kilkenny is more reminiscent of the fields of Dream Boat – The floating market outside Bangkok is a place of hustle and bustle; hundreds of boats each stocked to the gunnels with its wares but there is still time to daydream.
central France than the traditional Irish landscape.

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

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Holiday

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Holiday

CALENDAR 2005
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Photography by Paper supplied by


29 30 31 26 27 28 29 30
www.warnerphoto.org Printed on Chromomat 300gsm

19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie

…the complete print service …the complete print service


Paper supplied by Printed on Chromomat 170gsm Paper supplied by Printed on Chromomat 170gsm

www.warnerphoto.org www.warnerphoto.org
www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org www.warnerphoto.org

Inch Beach – On a November Sunday, local residents avail of a break in the weather to enjoy the wonderful mile long Inch Beach in Dingle, Co Kerry. Canal Masterpiece – Reminiscent of a mediaeval painting, this image of the Grand Canal, Venice captures the essence of the wonderful city. With waterborne trade, the canal is the lifeline of Venice.
Lake Louise Canada – At the edge of the Rockies, Lake Louise near Jasper in British Columbia, slowly melts its winter long ice to reveal the beautiful blue waters of this romantic lake. Washing Lisbon – When you roam the back streets and alleys of the city, you get a great understanding of how the real people live. In Lisbon, Portugal you will come across communities that live Easter Spain – Looking more like the Ku Klux Klan, than the penitents that they really are, these penitents take part in the Easter ceremonies in Salemanca in Northern Spain. Dragon – Looking over the royal palace in Bangkok, this dragon fiercely protects the ancient monuments of the royal enclosure. Poppies – High in the mountains on the Greek Island of Zykynthos, wild herbs and poppies grow among the olive groves. Next parish America! - The sleepy village of Dingle with its use of vibrant colours stares at the Atlantic Ocean and remembers that its roots are in the sea. The long road into night. - Long after the sun has set, the light fades among the hills of the West Coast of Ireland. Near Letterfrack in Connemara the road winds carefully into the dusk gradually From Tuscan Hill – Anyone who visits Tuscany leaves part of their heart there; the wonderful food, the people and the stunning light have a special quality. To experience dusk in Tuscany is to see
today exactly as they did hundreds of years ago; neighbours hanging out their washing and communicating across the alleys to each other sharing the day’s news. fading to darkness through many colours of blue. a part of heaven.

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

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february

march

april

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august

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october

november

december
New Year’s Day Holiday

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Holiday Ash Wednesday

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Easter Day
Summertime Begins Easter Monday Christmas Day St. Stephens Day Holiday in lieu

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Summertime Ends Halloween · Holiday

19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie 19 Hanover Street East, Dublin 2 · Tel: 01 677 2901 · sales@graftonlitho.ie · www.graftonlitho.ie

…the complete print service …the complete print service …the complete print service …the complete print service …the complete print service …the complete print service …the complete print service …the complete print service …the complete print service …the complete print service
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Adage Design Porfolio club flyers
Adage Design Porfolio club flyers
Adage Design Porfolio cd artwork
DUSK TILL DAWN

Charlie Lennon
fiddle & piano Johnny Óg Connolly
accordion

A great evening’s entertainment in the Traditional Idiom


Adage Design Porfolio posters

2 nights of Scary Frolics


Thur 30th and Fri 31st October
Complimentary Cocktails B4 10pm
Lots of Prizes
Groovy Tunes from our resident DJ
Coming Soon

off licence and fine wines


Bedford Road, Limerick. · Tel: 061 440294

F U N K ’ N ’ S O U L’ N ’ R O C K ’ N ’ R O L L

LIVE AT
Adage Design Porfolio posters
new horizons

THE DEVLINS · SINEAD LOHAN · PICTUREHOUSE · FOUR OF US


KRISTIN HERSH · ELEANOR McEVOY · JULIET TURNER · KILA · DEAN FRIEDMAN
SEÁN CROSSON · RUTH DILLON · CHARIS · JUNIOR THOMPSON · MARK McCONVILLE · TONGUE …and many more

OUT NOW

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Adage Design Porfolio client list

Accpac Eist (Independent Broadcasters Assoc.) Kinsellas Qualtech


Asbis eLive
eWare Lazlo Jewellers Reagans Garage
Balm Productions Eyre Square Hotel Charlie Lennon Red Square
Barry’s Venue Limerick Leader RMA consulting
Big Generator Failte Publications Liquid Roisin Dubh
Black Rose Studios First Rate Rooney Auctioneers
Front Door Millenium Technologies Salthill Hotel
Cahergowen Developments Monicon Technology SD Distribution
Clare County Council Galway Bay FM MusiCan® Sheridans
Climate Control Galway East Educate Together Signcraft
Clubbing.com Galway Golf Range NALA (National Adult Literacy Agency) Sinn
Club Q Gemini Solutions Navangrove Software Depot
Compub GolfStyle Nevada Smiths Spengo
Conlons GPO Newport Tidy Towns Committee Standard Printers
Connacht Tribune Grafton Litho Noble Vine Sugru
Corrib & Data Printers Green Plan NUI Galway
Crisis Teagasc
Cuan Studios Peter Harkin O’Neachtain Tours Twist Clothing Co.
Curry Tidy Towns Committee OPW
Infopoint Systems Origin Records Warwick
Davoren Construction Irish Telephone Co. Western Health Board
Ruth Dillon Peter Walsh Construction Williamstown Tidy Town Committee
Jacobsen Chairs Pizzaz White Noise
JayCee Printers PPS consultants
Jones-Lang-Wooton