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Corporate

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Inbox Business Technologies (Pvt.) Ltd.
Head Ofce: 5th Floor, Dawood Centre, M.T. Khan Road, Karachi, Pakistan
Ph: 021-111-551-551 Fax: 021-35633961 Website: www.inboxbiz.com
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For more than ten years,
Inboxs value proposition
has been to provi de
high-quality services and
products to our customers
in a cost-eective and
ecient manner.
Through the support of our customers, we
have been able to achieve solid growth in
our business. We have grown from a ten
people entrepreneurial venture to a more
than 500 people organization, with our
2010 revenues being more than PKR 2.4
billion, and we aim to aggressively move
forward in the upcoming years.
The Information Technology industry in
Pakistan in the last decade has come a long
way despite the various challenges faced.
We have experienced and witnessed an era
where IT has transformed from a cost
centre into a department that sits at the
heart of a companys business strategy. At
Inbox, we are not only aware of these
dynamics, but are also changing our
business model to t the needs of our
customers.
Inbox will continue to focus towards
Business Applications, IT Infrastructure
Enablement and Managed Services. Our
top priority is towards delivering solutions
to our customers that give them a positive
return on their investments and maximum
utilization of IT assets. We are, and will
continue to be, committed to helping our
cl i ents achi eve thei r very best
potenti al and to del i veri ng resul ts
as a hi gh-perf ormance busi ness
oursel ves.
Ghias Khan
Chief Executive Ocer
IT Infrastructure Services
Managed IT Services
Infrastructure Software Services
Business Applications
Oracle Enterprise Resource Planning
Customer Relationship Management
Business Intelligence
Locations
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32
37
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42
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Company Prole
Vision
Values
The Brand - Inbox
Dawood Group
Board of Directors
Strategic Partnerships
IT Infrastructure Enablement
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07
09
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Contents
Inbox Business Technologies oers
a complete range of technology
ser vi ces, such as busi ness
applications, IT infrastructure
enablement and managed services.
We started as an entrepreneurial
venture in 2001 and set out to
redefine Pakistans computing
industry with the first local
computer brand the Inbox PC.
Since then, Inbox has come a long
way and has diversied into a wide
variety of oerings.
We are now an end-to-end IT
solutions provider, with a focus
on giving clients unparalleled
operational efficiency, giving
them the competitive edge
required in the progressive
market.
In 2005, the Dawood Group acquired
majority shares in Inbox Business
Technologies, giving it the financial
leverage to truly evolve into an
organization that can play a dominant role
in the local IT industry.

In 2005, Inbox went for an acquisition
strategy in order to strengthen its
custom-application development oerings
t o i t s c us t omer s . I t ac qui r ed
ThreeSixtyDegreez, a reputable software
house in order to diversify its portfolio
and take another step towards
becoming a truly end-to-end technology
solutions company.
Inbox in the recent years had incredible
success and now has moved one step ahead
by globally expanding services like IT
Infrastructure Enablement & Business
Applications. Our extensive experience on
project management with exceptional
technological resources, state-of-the-art
technical skills and ability to manage large
enterprise projects have been some of the
reasons for our early success in the
foreign markets like Bangladesh, Sri Lanka,
Maldives, Dubai and more.
We aim to provide organizations with
complete automated and integrated
systems and platforms for them to improve
their operations and become more
ecient.
Whether it is Business Applications, IT
Infrastructure Enablement or Managed
Services, Inbox Business Technologies is
ready to guide you through every step of
the way.
We are a 500+
company with an
extensive nationwide
network to provide
timely services to
clients anywhere in
Pakistan.
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About Us
Mutual Respect
We respect the individual. We believe in
communicating openly and honestly
Integrity
We do what we say. We do it with
integrity
Simplicity and Frugality
Simplicity is the hallmark of Inbox ethos.
We like to keep things straight, simple
and functional
Value Generation
We believe in generating value for all our
stakeholders
Agility
We believe in exibility to keep ourselves
aligned to customer needs in a
fast-changing world
Eagerness to Learn
We are constantly learning and updating
ourselves
To help organizations maximize
stakeholder value using information technology
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Vision
Values
In order for technology to work
effectively, people must play an
important role in implementing the
change. We help and train people
to adjust to the rapidly changing
environment.
We do our best to get technology
up and running. The Inbox
Approach is our code, our mantra,
the one by which we live and work.
We simplify technology to a level where it
is practical and feasible. We do not
recommend high-maintenance systems
that exceed customer requirements and
end up becoming a liability for companies.
We base our recommendations on
customer needs with solutions that are
scalable and compatible, with plenty of
room to grow.
We do not believe in being on the
bleeding edge of technology with
experimental projects that fail to add
value. We believe in adding real value to
your businesses by equipping employees
to perform better, improving processes,
cutting costs, and enabling our
customers to fulll their customers
expectations.
Inbox believes in providing technology solutions
that add value to businesses.
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We work with best-of-class technology partners to bring you maximum return on
investment, with technology that is tried and tested. While we do not believe in
re-inventing the wheel, we believe in innovating new and more efficient ways of
doing business.
Inbox utilizes technology smartly by ne tuning
and optimizing business processes, while reducing
non-value added processes to a minimum.
The Brand-Inbox
Dawood Group is a renowned local conglomerate with interests in chemicals,
fertilizers, nance and textiles. Inbox represents the groups diversication in
the technology sector.
Other companies under the Dawood Group umbrella include Central Insurance
Company, Dawood Lawrencepur, Dawood Hercules Chemicals and Elixir
Securities Pakistan. The Group also has signicant shares in Engro Chemicals
Limited and Sui Northern Gas Pipelines Limited.
In 2005, Dawood Group acquired majority stake
in Inbox Business Technologies.
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Dawood Hercules Chemicals
Dawood Lawrencepur
Central Insurance Company Limited
Elixir Securities
Pebbles Private Limited
Dawood Group
The Group Companies
Asif Qadir
Chairman, CEO,
EngroPolymer &Chemicals Limited
Ghias Khan
CEO,
Inbox BusinessTechnologies
Sheikh Imran-ul-Haq
CEO,
EngroVopakTerminal Limited
Shahid Hamid Pracha
Chief Executive,
DawoodFoundation
Abdul Samad Dawood
CEO,
Central InsuranceCompany Limited
Muhammad Jawaid Iqbal
GroupChief Corporate andInvestment Banking,
AlliedBank Limited
Zafar Siddiqui
CEO,
VisionConsulting
Muhammad Qasim Lakhani
CEO,
FortuneSecurities Limited
Mir Muhammad Nasir
Director, Strategic BusinessGroup,
Inbox BusinessTechnologies
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Board of Directors
Inbox focuses on building and managing
global and local partnerships that enable us
to realize our vision and oer augmented
products, services and solutions to our
customers.
Inbox Partner Programs enable Inbox to join
hands with the best technology companies
locally and internationally in order to meet
the needs and challenges of its customers
more eectively.
Our Partners are market leaders in their
domains and our relationships with them go
far beyond simple vendor-dealer exchanges.
We consider our partners highly valued allies
who create synergistic value propositions.
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Acer Executive Partner
Acer Computer is among the top three computing giants in the world. As Acer
Executive Partner, Inbox is authorized to sell and service Acer products to Enterprise
Customers in Pakistan. Inbox is the stronger of the two Acer Executive Partners in
Pakistan.
Dell Tier-1 Partner
For more than 26 years, Dell has empowered countries, communities, customers and
people everywhere to use technology to realize their dreams. Customers trust Dell to
deliver technology solutions that help them do and achieve more. As Tier-1 Partner in
Pakistan, Inbox is authorized to sell and service Dell products to Enterprise Customers
across Pakistan.
Partner Direct
NARUS Enterprise Business Partner
Inbox is an Enterprise Business Partner of Narus, a US-based company renowned for its
VoIP (Voice over IP) solutions. Inbox has joined hands with them to provide industry
specific cutting-edge solutions to enterprises.
Microsoft Gold Certified Partner, Named Account Partner, Direct Large
Account Reseller, Service Provider and License Agreement Reseller
Inbox maintains a top-level relationship with Microsoft - the international software
giant. Inboxs partnership with Microsoft started in 2003 when it became a System
Builder Partner. In 2005, Inbox became a Microsoft Gold Partner followed by Microsoft
Named Account for OEM products in 2006 and Large Account Reseller in 2007.
Competencies earned by Inbox include OEM Hardware Solutions, Licensing Solutions,
Network Infrastructure Solutions, Advanced Infrastructure Solutions, Information
Worker Solutions and Security Solutions.
IBM Premier Business Partner
With a team of 100+ employees, IBM has the oldest and strongest presence in Pakistan.
It commands almost a default acceptance in most government institutes and a large
number of Enterprise Customers. This partnership helps Inbox get access to those
Enterprise Customers and also ensures profitable annuity revenue in the form of
Service Level Agreements. Inbox is one of IBMs three Premier Partners in Pakistan. As
IBM Premier Business Partner, Inbox offers the entire range of IBM eServers,
TotalStorage and Software Solutions to cater to critical needs of corporate clients.
Business
Partner
Premier
Blue Coat Systems
Blue Coat Systems is a California-based company with focus on Secure Content and
Application Delivery. As a Blue Coat Partner, Inbox Business Technologies is authorized
to provide Blue Coat Solutions to clients in Pakistan. Blue Coat products have been
deployed by 93 global Fortune 100 companies.
A U T H O R I Z E D P A R T N E R A U T H O R I Z E D P A R T N E R
Oracle Value Added Reseller Systems Integrator
Oracle is the strongest player in the ERP market in Pakistan. A direct relationship with
Oracle not only helps Inbox get the best prices, but also access to latest product
information. Inbox is one of the leading Oracle E-Business Certified Implementation
Partner in Pakistan.
CERTIFIED
PARTNER
Strategic Partnerships
IT Infrastructure Enablement
Servers & Storage
Turnkey Infrastructure Projects
Enterprise Licensing
Enterprise Information Security
IT Infrastructure Services
Managed IT Services
Infrastructure Software Services
Business Applications
Oracle Enterprise Resource Planning
Customer Relationship Management
Business Intelligence
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IT
Infrastructure
Services
IT
Infrastructure
Enablement
Business
Applications
Inbox Business Lines
Inbox Business Lines
Organizations are constantly searching for the latest IT products that can help them come up
with a comprehensive solution to drive home the competitive advantage. Asset productivity
through implementation of integrated technology solutions helps suit your domains specic
needs. Inbox is an end-to-end technology solutions provider, with products and services that
are tailored to our customers' needs.
As the cornerstone of any successful enterprise is a robust and reliable IT infrastructure, Inbox
oers a complete array of technological products - servers, storage solutions, desktops,
laptops, peripherals, UPS systems and software - that are congured to the unique demands
of individual clients.
We deliver products that are geared to address your technology infrastructure requirements.
From a technology and business perspective, we study your organization to get a clear
understanding of your requirements. We execute all projects cost eectively and deliver on
predened timelines, making your organization reap the benets of a holistic IT infrastructure.
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Enterprise
Information
Security
Servers &
Storage
Turnkey
Infrastructure
Projects
IT Infrastructure Enablement
Enterprise
Licensing
Govt. Of Pakistan
LICEN
SE
IT Infrastructure Enablement
A robust, reliable IT infrastructure is the
foundation of any viable, progressive
enterprise. Infrastructure solutions from
Inbox allow Enterprise Customers to
understand the availability and
performance of their IT infrastructures, and
give them control over it. Our services
provide the appropriate foundation,
technical know-how and best practices as
well as extensive mentoring to minimize
learning curves.
Inbox as an organization has the experience
and capabilities to execute large projects,
from the basics of setting up the physical
location for a sound IT infrastructure setup,
to having the project completed to the
operational level. Setting up over 1,100 IT
labs in Punjab, from the initial setup to the
time the labs were fully operational, is one
example which showcases the capabilities
of Inbox as a completely equipped
organization for Turnkey Infrastructure
projects.
Servers & Storage
Inbox is here to help customers with a complete storage
line of Disk Storage Systems, Storage Area Networks
(SAN), Tape Backup Solutions and Network Attached
Storage (NAS).
Our company offers the right mix of storage products, solutions, and services using
new and innovative technology, open standards to help in infrastructure
simplification, information lifecycle management and business continuity
improvement.
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Turnkey Infrastructure Projects
The Enterprise Agreement
can help you drive IT
standardization across
your or gani zat i on,
streamline administration
and budgeting and build a
exible infrastructure that
responds rapidly to your
changing needs.
This includes the advantages of Software
Assurance, Microsofts comprehensive
maintenance program that helps you get
the most out of your licensed products
through a broad range of benets that can
also help you save time and money while
increasing productivity.
With the Enterprise Agreement, you can be
condent that your IT infrastructure can
adapt and grow with evolving business
needs through various benets, such as
access to the latest technology, numerous
software tools and resources, software
assurance facilities and much more.
Enterprise Licensing
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Enterprise Information Security
For any organization, information is an asset which adds value in gaining competitive edge
and maintaining business continuity. Businesses are heavily dependent on the availability and
accuracy of information stored on their systems. Consequently, it is vital that the information
stored is secured and protected from external threats. Keeping in view the criticality of this
matter, Inbox oers Information Security solutions to help organizations secure, accelerate
and gain visibility of their information.
Information Security solutions protect the availability, visibility, privacy and integrity of
information, all while giving control to IT to enforce corporate policies and adhere to federal
regulations. By implementing suitable policies, practices, procedures and controls, businesses
can stay focused on their core competencies while we take care of their most important asset,
information.
Inbox, having strategic alliances with Bluecoat Systems and Narus, and having a team of
dedicated resources who specialize in Information Security solution oerings, enables us to
achieve best-in-class security solutions for our customers.
Our Managed IT Services focus on
keeping clients systems operational
and available so that they can focus
their eorts on the demands of a
growing business by managing costs
and increasing revenues.
With our Managed IT Services, we
provide businesses with the highest
level of support. Managed IT Services
include Helpdesk Management and
Hardware Maintenance.
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Helpdesk
Management
Hardware
Maintenance
Managed IT Services
IT Infrastructure Services
Infrastructure
Software
Services
Managed
IT Services
Managed IT Services
To accomplish and
successfully manage
Managed IT services,
Inbox provides three
general categories
Remote Help Desk
Inbox's Remote Help Desk provides organizations
with a single point of contact for all end user issues.
Organizations will receive consistent guidance and
advice in addition to dependable restoration of
regular services. Users can access the Help Desk by
phone, e-mail or the web.
Inbox live support technicians provide application
technical support. Our support covers assistance
with the features, functions and usage of software
applications.
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Helpdesk Management
Remote
Assist
Remote
Help Desk
On-Site
Support
Server
Management
End User
Management
Network
Management
Infrastructure
Application
Management
IT Stang
Remote Assist
For incidents that cannot be resolved by
remote Help Desk contact, our Remote
Assist capability reduces both the time to
resolve a request and the frequency of site
support dispatches.
Typically, in response to a request for
assistance using our Remote Assist service,
a specially trained Inbox Help Desk
technician gains end users permission to
take virtual control of the users desktop.
This allows the technician to perform a
hands-on investigation and resolution.
This service includes capabilities such as
conguration changes, le updates, driver
updates and software reinstallation.
Remote Assist services are stringently
managed according to Inbox Security best
practices and standards.
On-Site Support
Incidents that cannot be resolved remotely
require assistance at the user's site. While
the goal is to ensure this happens as seldom
as possible, Inbox On-Site Support provides
on-site assistance when it is necessary to
address these infrequent events.
Choosing the correct maintenance service provider for your organizations IT equipment is an
important step in providing a sound business continuity program. Inbox oers a variety of
maintenance plans to help support your business service level agreements and reduce your
present and future IT spend. Whether your organizations infrastructure is homogeneous or
heterogeneous, Inbox Business Technologies can help simplify and streamline your maintenance
contract complexities to reduce your cost and your valuable personnel resources.
Platinum Gold Basic
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Hardware Maintenance Services
Busines
Productivity
Application
Services
System
Virtualization
Services
Business
Continuity
& Disaster
Recovery
Services
Identity And
Access
Management
Services
Security And
Networking
System
Management
Services
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Inbox managed IT Services follow a simple workow process that delivers fast and ecient incident
resolution, keeping all users at maximum productivity.
Infrastructure Software Services
Comprehensive Managed IT Services
User
Service Desk
Regional Coordinator
On-Site Support Engineers
Support Manager
Phone Requests E-mail Requests Web Portal
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2. System Virtualization Services
Virtualization is changing the way resources are
deployed and managed by simplifying and
speeding up the IT response. With fewer
machines to maintain, the IT team can focus on
innovation instead of maintenance. Inbox
delivers Microsoft and VMware based
virtualization solutions to provide exible
infrastructure that can easily scale to handle
growing business needs. The solutions can
include virtualization at all levels from complete
data-centers to end users.
Server virtualization
Allows multiple workloads to be consolidated
and virtualized onto a small number of servers
and makes maximum use of under-utilized
machines. Such a strategy can help signicantly
reduce power and cooling requirements to
create a green data center. Windows Server 2008
R2 Hyper-V provides enhanced features to
create a complete dynamic data-center. VMware
vSphere 4.x is another robust solution providing
complete virtualization and cloud-based
solutions.
Desktop Virtualization
Allows organizations to centrally manage
desktops in data-centers while providing the
same ultimate desktop experience for end users.
Microsoft VDI, citrix XenDesktop and VMware
View are leading solutions in this area.
3. Business Productivity Application
Services
Increasingly, customers are looking at driving a
transformational agenda with reduced Total Cost
of Ownership (TCO) and increased productivity of
business. Inbox can articulately deploy a complete
suite of Microsoft Business productivity applications
as per customer requirements to provide maximum
productive eciency from anywhere. This suite is a
set of Enterprise applications that includes:

Microsoft Exchange 2010 and
Migration Services
Microsoft SharePoint
Microsoft Unied Messaging
Microsoft Live Meeting
Microsoft Oce
Communication/Lync 2010 server
Customers can choose any or all of the products
from the suite, which will provide Enterprise-ready
collaboration, content management and messaging
along with advisory, migration and maintenance
services. Access of these applications from a
unied control provides an ultimate productivity
experience across Personal desktop, phone and
web browser.
Building a reliable, ecient and
robust i nf rastructure i s
fundamental for all applications
and services running above it.
Efficient directory design for
customers integrating their
multiple sites is the key to an
optimal infrastructure.
Core Infrastructure Optimization
helps an organization better
understand and move toward a
more secure, well-managed and
dynamic IT environment with
reduced cost. Inbox Business
Technologies provides optimized
Infrastructure Desi gn and
deployment to cater customers
application business needs.
1. System Management Services

IT sta spend much of their time on routine
operations, and lose focus on strategic
initiatives for their organziational success.
They require implementation of a streamlined
and comprehensive approach to system
management.
Microsoft System Center Suite incorporates
robust options for managing both physical
and virtual systems, helping administrators
to seamlessly manage the layers of their
environments, increase overall operational
eciency and free time to focus on other
initiatives.
System center solutions close life gap
between development, operations and IT -
evaluating dependencies and optimizing
business process performance from inside
the operating system, application and
composite services.
Inbox can provide complete guidance on
managing servers, desktops, mobile devices
and automation of OS/application
deployments.
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infrastructure, role based administration,
centrally managed user provisioning
across heterogeneous systems,
federated identity management across
organizational and platform boundaries,
databases, financial systems, and custom
appl i cati ons, as wel l as websi tes for
empl oyees and customers. Inbox
covers a broad spectrum of services in
the following domains:
Directory Services
Strong Authentication
Information Protection and Rights
Management
Federation Identity Services
Forefront Identity Management
using FIM 2010
6. Security and Networking
Every organization demands a reliable,
avai l abl e and hi ghl y secure I T
envi ronment. There shoul d be no
compromise in securing infrastructure
network and ser vi ces from external
threats. Inbox Technologies provides its
customers with cost effective security
solutions while achieving complete high
availability and reliability for end-to-end
desi gn. Securi ty l evel s vi a Anti vi rus
Sof tware, Central i zed Fi rewal l ,
Policy-Managed Firewall, Secure Wireless
Networking, Threat Management and
Mitigation across clients server edge are
some of the advantages of solutions
provided by Inbox.
Business
Intelligence
Customer
Relationship
Management
Oracle
Enterprise
Resource
Planning
Business Application
4.Business Continuity & Disaster
Recovery Services
Business continuity is extremely necessary for
an organization to guard against failures and
future disasters that could endanger the
heal t h of i t s mi ssi on cr i t i cal ser vi ces.
Continuity and recovery is provided through a
combination of various high-availability
clustering, replication, virtualization and
backup/restore methodologies. Inbox can
tailor your requirements to provide minimum
downtime based on Service Level Agreements.
The advanced planning can help an organization
minimize the amount of loss while
simultaneously utilizing the best option for
fast recovery after a disaster. Inbox provides
complete methodologies for:
Data and System Availability
Data Backup and Restore methodologies
in DAS, NAS, SAN setups
Data Replication and Protection
Management
5. Identity and Access Management
Services
As the organization grows, it is likely to
build up mul ti pl e systems and standards
for stori ng and managi ng di gi tal
i denti ti es. These systems can include
Active Directory services, directory tools for
central administration of desktop/server
conguration and security, Information protective
Enterprise Resource Planning
Design, Implementation
&Conguration
Application Management Application Operations Consolidation
Business Transformation Operations Transformation ITTransformation
Process Blue Print
Data Center Design
System Development
Conguration
&Implementation
Global Roll Out
Shared Services
Global Support
Business Ready
Infrastructure
Monitoring
Service Desk
Production Support
&Administration
Instance and
Application
Consolidation
Soa Enterprise
Legacy Modernization
Infrastructure
Consolidation
SERVICES
Product Process
Gap Analysis
Process
Blue Print
ERP System
Design
Go Live
Global Roll Out
Conguration
Implementation
Infrastructure
Sizing
Conference
Room Pilot
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For over 5 years, Inbox Oracle Practice
has been innovating to add more
business value to our customers.

We offer a comprehensive range of
services built around Oracle global
business units, technology acquisitions
and new releases of applications. We
t hr i ve on del i ver i ng super i or
Pr oj ect , I T and Busi ness Val ue t o
our customers.
Benets to Customers
We collaborate with Oracle regionally (SAGE).
We gear our consultant regularly on the new technologies through Oracle enablements.
Early access to the new products helps Inbox in accelerating and developing preconfined
solutions based on customers requirements.
Our quick access to Oracle support teams helps us in solving bottlenecks in real time.
These advantages allow Inbox to shorten development cycles, quickly deliver solution
enhancements, provide excellent support services, and enhance customer satisfaction.
Oracle Alliance
I nboxs associ ati on wi th Oracl e dates back to 2006. The rel ati onshi p grew stronger
and deeper over the years. Conti nuousl y mani festi ng i ts worl d-cl ass experti se i n
provi di ng Oracl e Sol uti ons across vari ous i ndustri es, I nbox Busi ness Technol ogi es
has attai ned Pl ati num Partner status, the hi ghest l evel of partnershi p i n the new
Oracl e Partner Network program.
Oracle Enterprise Resource Planning
Inbox has been enabling enterprises across
the region to transform their business
models with Oracle Competencies. With
innovative solutions and unmatched
delivery expertise, we deliver tangible
business value to customers.
Our Oracle Competencies include
E Business Suite
People Soft
BI Apps
Hyperion
Oracle FMW
Database
3. Technology Services
Inbox oerings are:
Custom Applications Development
Application Integration Architecture
Services
Custom Applications Maintenance &
Support
Enterprise Business Integration
Applications Testing Services
Custom Process Integration Packs using
Oracle AIA/Oracle Fusion Middleware
Design/Build Data Warehouse and
Analytics Applications
4. Database Services
Inbox oerings are:
Consult-Design-Implement (CDI)
Database Performance Analysis and
Tuning, SQL Tuning, Application Tuning
Database Security Auditing and Setting
Compliance
Implementation and support of Business
Continuity Solutions Oracle RAC and
Data Guard
Database Upgrades and Migrations
include Cross platform DB Migration
Capacity Planning, Data Archiving
1. Consulting/Advisory Services
Inbox oerings are:
Enterprise IT Strategy & Business Alignment
Oracle-enabled Enterprise IT Architecture
Oracle Enterprise Applications Consulting
PMO Design and Set-up for large Oracle
Programs related to Enterprise Solutions
2. Enterprise Application Services
Inbox oerings are:
Oracle Enterprise Applications Implementation
Oracle Enterprise Applications Upgrade
Oracle Enterprise Applications Maintenance &
Support
Inbox Portfolio for Oracle Services
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Oracle is the leader in Enterprise Performance Management (EPM), unifying Performance
Management and Business Intelligence (BI), supporting a broad range of strategic, nancial
and operational management processes. Oracle provides a complete and integrated system
for managing and optimizing enterprise-wide performance.
This allows organizations to achieve a state of management excellence - being smart, agile
and aligned - which provides competitive advantage and leverages their operational
investments.
Smart
Enable advanced integration that improves agility and lowers costs of ownership.
Agile
Integrate information from your nancial performance management, operational intelligence,
and transactional applications.
Aligned
Drive pervasive intelligence across the enterprise by linking strategic, nancial and operational
management processes.
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With Inbox Customer Relationship Management (CRM), your sales, marketing, and customer
service teams can understand customers and deliver the right message or answer. By analyzing
this information, you can make better decisions to do business eectively by reducing the cost
of service and keep every customer satised.
Inbox CRM is a complete CRM suite, designed to provide an integrated 360 degree view of every
customer across multiple channels and back-end systems over time.
Features:
Lead and Opportunity Management
Complaint Management
Inbound and Outbound Call Center
Campaign Management
SMS and Email Alerts and Notications
Workow and Task Management
MIS Reporting
Mail Room Management
SOP Management
Knowledgebase
Fleet Management Information System
Insurance Management System
Customer Relationship Management Business Intelligence
Khanna
Kharian
Lalamusa
Jehlum
Gilgit
Sialkot
Islamabad
Gujar Khan
Ghakhar Mandi
Gujranwala
Khurrianwala
Rabwa
Bhera
Sheikhupura
Lahore
Sargodha
Kasur
Faisalabad
Pakpattan
Sahiwal
Okara
Multan
Vehari
Pir Mahal
Sukkur
Larkana
Nawabshah
Hyderabad
Badin
Karachi
Rajhana
Rajanpur
Quetta
Dera Ghazi Khan
Muzafargarh
Layyah
Nankana
Rawalpindi
Peshawar
Raivind
Mandi Faizabad
Karachi Office
House # 165-G, Khalid Bin
Walid Road, Karachi
Tel: (021) 35205252
Fax: (021) 35633961
Head Oce
5th Floor, Dawood Centre,
M.T. Khan Road, Karachi
UAN: (021) 111-551-551
Fax: (021) 35633961
Email: info@inboxbiz.com
Islamabad Oce
House # 241, Street # 62,
Sector E-11/3, Islamabad
Tel: (051) 2604117-9
Fax: (051) 2228664
Lahore Office
House # 10/A, Block-A,
New Muslim Town, Lahore
Tel: (042) 5913521-4
Fax: (042) 35833717
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Location
Maldives
Srilanka
Bangladesh
Afghanistan
Qatar
UAE
* Inbox Presence Globally
* Inbox Presence in Pakistan