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Lucy Ringgold

5852 Trinity Street


Philadelphia, PA 19143
(215-729-0273)
Pnutsgalry@aol.com

Summary I would like to use my interpersonal skills and experience


to enhance the service you are currently providing to
the Members of your Financial Organization.
o

Professional Wachovia Bank, Philadelphia PA 2001 - 2007


Experience
Wholesale Customer Service Team Support Leader
W

Coached representatives on self evaluation of calls taken to ensure quality


customer service.
Serviced customers and offered bank products that would enhance the customers
banking relationship.
Authored a reference sheet that was used to prevent errors when processing
Commercial Loan Payments and transfers between accounts.
I processed adjustments to General Ledger accounts and trained internal partners
on how to make these adjustments.
Interceded and serviced escalated calls from customers
Supervised a team of analyst trained in the Sale of bank products.
S

Wachovia Bank, Wilmington DE 2000 - 2001


2

Credit Card/Leasing Manager


C

Calculated and quoted vehicle payoffs to retail / wholesale customers .


Authored a Vehicle Leasing Manuel that was used for training new hires on the
leasing product
Facilitated Vehicle Lease training for new hires.
F

Wachovia Bank, Upper Darby PA 1994 - 2000


1

Senior Service Analyst


S

Managed team of 15 representatives during Team Leaders leave of absence.


Provided service on retail products, credit cards and leased vehicles.
Provided credit limit increases using preset guidelines.
Coached representatives on self assessment of calls taken to ensure quality.

Mellon Bank, Philadelphia PA 1973 - 1994


1

Teller Supervisor
T

Processed loan / credit card payments, cash advances, cashed checks, wire
transfers, opened new accounts and accepted deposits.
Balanced and resolved issues associated with branch General Ledger Accounts
Audit tellers on monthly basis
Submitted adjustments for tellers differences.
Settled and balanced ATM Machine on a daily basis.
Tracked and submitted proper Federal Forms associated with high dollar deposits.
Prepared payrolls, coin and currency orders for Business Customers and the branch.
Processed Night Depository transactions
Offered service solutions to fit the needs of our customers

Education & Professional Development

American Charted School - Chicago, IL 60637


Diploma
H & R Block Tax Preparation - 2005

Technical Skills
Lotus Notes, Microsoft Word / Excel, E-Mail, Windows/Novell
Emerald, Dots, Fax, Copy and Adding Machine

Awards

Star Award for proactively and effectively managing my team during managers leave
of absence.
Multiple customer complimentary letters of praise referencing the excellent
customer service received from me.
Wachovia’s Summit Award for living and displaying the Wachovia Core Values.
Multiple Shared Success Awards from internal partners and team mates
Promoted to Bank Officer
Community Involvement

Adopted an Elder Person


Member of Wachovia Action Committee and Customer Appreciation Team ( during my
employment)