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HUE UNIVERSITY

COLLEGE OF FOREIGN LANGUAGES


DEPARTMENT OF ENGLISH
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NGUYEN VAN TUAN

INTERVIEW

HUE - 2007
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Chapter 1:

HOW TO FILL OUT A JOB APPLICATION FORM


When you apply for a job, you are usually required to fill out a job application form. Most
employers review your application before they choose to see you. It can also form an important
first impression of you. To increase your chances for an interview, follow these guidelines:
1. Read the entire form carefully. Know what is being asked before filling out the form. Answer
each item truthfully. Employers may use the application form to judge how well you follow
instructions and how careful you may be as an employee.

2. Fill in the blanks completely, accurately, neatly, and to the best of your ability. Print or write
clearly so it is easy to read. Answer all questions. Answers should be brief and consistent. Write
"does not apply" where not applicable. Check your answers for correct spelling, grammar,
punctuation, completeness, and accuracy.

3. Type the form if possible.

4. Describe all of your skills and abilities.

5. Know the deadline for applying and where to deliver your application.

6. Be prepared to answer the following basic parts of an application form:

PERSONAL INFORMATION: List name, mailing address, phone number, and social security
number. If you do not have a phone number, have a number where messages can be left for you.

POSITION DESIRED: Spell correctly the job for which you are applying. Specify full-time or
part-time, type of employment (permanent, temporary, or summer only), and the date you can
start.

EDUCATION AND TRAINING: List academic, vocational, and professional education and
schools attended. Be prepared to attach copies of certificates or other documents.

SPECIAL JOB-RELATED SKILLS, TRAINING, LICENSES,


ANDACCOMPLISHMENTS: Listing these will make you stand out from other applicants. List
the types of equipment and tools that you are able to use and the licenses you have. List ability to
speak and write other languages as well if relevant to the job for which you apply.
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EMPLOYMENT HISTORY (BEGIN WITH MOST RECENT JOB): List employer's name,
current address and telephone number, supervisor, job title, dates of employment, salary, and
reason for leaving. Describe your job duties clearly. Use action verbs. Concentrate on skills
which will interest the employer. The job description can provide clues about important skills.
Explain gaps in your work history.
REFERENCES (CHARACTER AND/OR PROFESSIONAL): Provide names, current
business addresses, and current phone numbers of people, not including relatives, who can speak
positively about you. Clergy members, teachers, counselors, friends who are in business, and
leaders of organizations and in the community usually make good references. Be sure to ask for
their permission before listing them and verify where they can be reached. You may also want to
give them a copy of your resume so they know more about you. Have enough references so that
no one person is constantly called about you.

7. Sign and date the application in the space(s) provided.

8. Have copies of transcripts, letters of recommendation, and other documents ready to attach to
your application form.

9. Keep a copy of your completed application so you can review it before your interview.
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1.1 Sample Job Application Form 1


It is our policy to comply with all applicable state and federal laws prohibiting discrimination in
employment on race, age, color, sex, religion, national origin or other protected classification.
Name: ______________________ _________________ ___________ Date:___________

Last First Middle

Address: ____________________ ___________________ _____________ _______________

Street City State Zip Code

Telephone: ________________

Are you over 18 years old? [ ] Yes [ ] No


Are you a U.S. citizen or otherwise authorized to work in the U.S. on an unrestricted basis? [ ]
Yes [ ] No
How did you learn of this opening? _________________________________________

_____________________________________________________________________
Have you ever worked here before? [ ] Yes [ ] No
Are there any hours, shifts or days you cannot or will not work?

_____________________________________________________________________
Shift preferred: Part-time ____ Full-time____
Are you willing to work overtime as required? [ ] Yes [ ] No
Have you ever been convicted of a felony? [ ] Yes [ ] No
(Conviction will not necessarily disqualify an applicant for employment.) If yes, describe
conditions:_____________________________________________________

1.2 Sample Job Job Application Form 2

NAME (Last, First, Middle) SOC. SEC. #


________________________________________ ___________________

PHONE NO.
ADDRESS (Number and Street, City, State, Zip Code)
________________________________________
(___)______________

POSITION DESIRED Full-time Part-time


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___ ___
________________________________________
Temporary ___

HAVE YOU WORKED FOR THIS COMPANY BEFORE? Yes ___ No ___

IF YOU ARE A MINOR UNDER AGE 18, DO YOU HAVE


A CERTIFICATE OF AGE OR EMPLOYMENT? Yes ___ No ___
EDUCATION

NAME AND ADDRESS DEGREE/


OF SCHOOL MAJOR DIPLOMA
High
School _________________________ ____________ ____________

_________________________ ____________ ____________

_________________________ ____________ ____________

_________________________

College _________________________ ____________ ____________

_________________________ ____________ ____________

_________________________ ____________ ____________

_________________________

Trade, business, ____________ ____________


other
____________ ____________

____________ ____________
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SPECIAL SKILLS AND QUALIFICATIONS: List job-related licenses, skills, training,


honors, awards, and special accomplishments

_____________________________________________________________

_____________________________________________________________
EMPLOYMENT HISTORY: (START WITH PRESENT OR LAST POSITION)

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________

From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________


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From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________

From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________


MAY WE CONTACT YOUR PRESENT EMPLOYER? Yes _____ No _____
REFERENCES: (EXCLUDE RELATIVES AND FORMER EMPLOYERS)

Name/Title Address and Phone No. Occupation


I CERTIFY THAT THE INFORMATION CONTAINED IN THIS APPLICATION IS
TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE AND UNDERSTAND
THAT ANY FALSE INFORMATION ON THIS APPLICATION MAY BE GROUNDS
FOR NOT HIRING ME.
DATE________________SIGNATURE______________________________
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1.3 Sample Job Application Form 3


Instructions: Print clearly in black or blue ink. Answer all questions. Sign and date the form.
PERSONAL INFORMATION:
First Name _____________________________
Middle Name ___________________________
Last Name _____________________________
Street Address
_______________________________________________________
City, State, Zip Code
_______________________________________________________
Phone Number
(___)___________________________________
Are you eligible to work in the United States?
Yes _______ No_______
If you are under age 18, do you have an employment/age certificates?
Yes ___ No ___
Have you been convicted of or pleaded no contest to a felony within the last five years?
Yes_______ No_______
If yes, please explain: _________________________________________
__________________________________________________________
POSITION/AVAILABILITY:
Position Applied For
________________________________________
Days/Hours Available
Monday ____
Tuesday ____
Wednesday ____
Thursday ____
Friday ____
Saturday ____
Sunday ____
Hours Available: from _______ to ______
What date are you available to start work?
________________________________________
EDUCATION:
Name and Address Of School - Degree/Diploma - Graduation Date
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Skills and Qualifications: Licenses, Skills, Training, Awards
_____________________________________________________________
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EMPLOYMENT HISTORY:
Present Or Last Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ____________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
Previous Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ___________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
May We Contact Your Present Employer?
Yes _____ No _____
References:
Name/Title Address Phone
_________________________________________________________________
_________________________________________________________________
I certify that information contained in this application is true and complete. I understand that false
information may be grounds for not hiring me or for immediate termination of employment at any point in
the future if I am hired. I authorize the verification of any or all information listed above.
Signature______________________________
Date__________________________________
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1.4 Applicant Information


Applicant Name _____________________
Home Phone _______________________
Other ____________________________
Email Address _____________________
Current Address:
Number and street ____________________
City ________________________________
State & Zip ____________________________
How were you referred to Company?:___________________________
Employment Positions
Position(s) applying for:________________________________
Are you applying for:
Temporary work – such as summer or holiday work? [ ] Y or [ ] N
Regular part-time work? [ ] Y or [ ] N
Regular full-time work? [ ] Y or [ ] N
What days and hours are you available for work?___________________________________________
If applying for temporary work, when will you be available?
___________________________________________
If hired, on what date can you start working? ___ / ___ / ___
Can you work on the weekends? [ ] Y or [ ] N
Can you work evenings? [ ] Y or [ ] N
Are you available to work overtime? [ ] Y or [ ] N
Salary desired: $________________________________
Personal Information:
Have you ever applied to / worked for Company before? [ ] Y or [ ] N
If yes, please explain (include date): ________________________
Do you have any friends, relatives, or acquaintances working for Company? [ ] Y or [ ] N
If yes, state name & relationship: ________________________________
If hired, would you have transportation to/from work? [ ] Y or [ ] N
Are you over the age of 18? (If under 18, hire is subject to verification of minimum legal age.) [ ] Y or [ ]
N
If hired, would you be able to present evidence of your U.S. citizenship or proof of your legal right to
work in the United States? [ ] Y or [ ] N
If hired, are you willing to submit to and pass a controlled substance test? [ ] Y or [ ] N
Are you able to perform the essential functions of the job for which you are applying, either with / without
reasonable accommodation? [ ] Y or [ ] N
If no, describe the functions that cannot be performed
_____________________________________________________________
(Note: Company complies with the ADA and consider reasonable accommodation measures that may be
necessary for eligible applicants/employees to perform essential functions. It is possible that a hire may be
tested on skill/agility and may be subject to a medical examination conducted by a medical professional.)
Have you ever been convicted of a criminal offense (felony or misdemeanor)? [ ] Y or [ ] N
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If yes, please describe the crime - state nature of the crime(s), when and where convicted and disposition
of the case.________________________________________________________________
(Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense.
The date of the offense, the nature of the offense, including any significant details that affect the
description of the event, and the surrounding circumstances and the relevance of the offense to the
position(s) applied for may, however, be considered.)
Education, Training and Experience
High School:
School name: ________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: _______________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: _______________
College / University:
School name: __________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: __________________
Vocational School:
Name: ________________________
Address:______________________
City, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma? : __________________
Military:
Branch: ________________________
Rank in Military:________________________
Total Years of Service: ________
Skills/duties: ________
Related details:________________________________
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Chapter 2:

INTERVIEW

2.1 Before the job interview


Know the company.
Your knowledge of the prospective employer will contribute to the positive image you want to
create. Research the company before the interview. Talk to others who work there; ask for
information about the firm and for a job description when the interview is set up; use the Internet
and your local library reference books on public and private organizations.
Know the job.
Learn everything you can about the job you're interviewing for and how your previous experience
and training qualify you for this position.
Know yourself.
Review your resume before the interview to have it fresh in your mind, because it will be fresh in
the mind of the person who interviews you. Better yet, have it in front of you on the table.
Prepare questions of your own.
Employers are as interested in your questions as they are in your answers. And they'll react
favorably if you ask intelligent questions about the position, the company and the industry.
(Examples: Where does this position fit into the company as a whole? Is there any problem on
this job with waste/accuracy/meeting quotas, etc.? What is the largest single problem facing your
staff now?).
Get the big picture.
Visualize the entire interview, from start to finish. See yourself as performing with style and
confidence. How will the interview end? Will you get a job offer or be called back for a second
interview? How much salary do you want? What kind of benefits? The research you do ahead of
time will give you an idea of what to expect. Be ready for any eventuality.

2.2 During the job interview


Make a Good First Impression.
The outcome of the interview will depend largely on the impression you make during the first
five minutes. To succeed, you must project a professional, competent and enthusiastic image.
Your aim is to convince the interviewer that you would be an asset to the company. Keep the
following in mind:
Be punctual.
Do whatever it takes to arrive a few minutes early. If necessary, drive to the company the night
before and time yourself. Allow extra time for traffic, parking and slow elevators.
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Dress right.
Your clothing should be appropriate for the position you're seeking. Attire must fit well within
the office and be immaculate. If you don't know what the typical attire at the company is, call and
ask! Shoes should be polished; pants/skirts and shirts pressed.
Shake well.
A firm handshake is appropriate and projects confidence. Make eye contact when you shake.
Speak correct body language.
Send the right message by standing straight, moving confidently, and sitting slightly forward in
your chair.
Let the employer lead into conversations about benefits.
Your focus on salary, stock options and vacation time can turn off an otherwise-interested
interviewer.
Be honest.
Tell the interviewer about your work skills, strengths and experience, including any volunteer
work you have done. If you haven’t had a particular kind of experience, say so, but also
demonstrate your ability to learn new skills by changing the focus back to a time when you did so
for a prior employer.
Be enthusiastic.
Show your clear interest in the job you are seeking and in the business. Smile and make frequent
eye contact. Listen attentively and take notes.
Find common ground.
Pictures, books, plants, etc., in the office can be conversation starters.But beware! I once heard of
an applicant who, spying a picture on the employer’s desk said: "Hey, Tommy Lasorda. Have you
met him?" "Her", corrected the hiring manager. "That's my wife".
Have your own agenda and know where the interview should be heading. This will give you
confidence and help you move from one area of questioning to the next. Remember: Most
interviewers are as uncomfortable as you are. They just want the position to be filled as fast as
possible. If you can put the interviewer at ease by helping things move smoothly, you'll improve
your chances of being hired. Remember the following:
Listening skills.
Listen carefully and ask questions to probe deeper into what the interviewer is telling you. Most
interviewers are delightfully surprised by a question such as, "How could I help you solve the
problem you've just described?"
Negative statements
about previous jobs or employers. NEVER make them. Instead, be diplomatic. No matter how
bad your last job or boss was, there's probably something good you learned from the experience.
Emphasize the positive - with a smile.
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2.3 After the job interview


Follow Through.
This is a crucial and often-overlooked final step in the interviewing process. Remember: No home run or
350-yard golf shot was ever hit without a proper follow-through. It's essential that you write a thank-you
note to every person you met at the company. Your most important letter(s) should go to the
interviewer(s). In your letter, be sure to summarize your conversation and re-emphasize the skills you
would bring to the position. Thank them for their time and ask if it's all right to call later in the week to see
how their search for a candidate is going.
That candidate may well be you!

2.4 Interview Questions


Behavioral interviewing
Most interviews include behavioral questions. Be prepared.
What is it?
Behavioral interviewing is a technique used by employers in which the questions asked assist the
employer in making predictions about a potential employee's future success based on actual past
behaviors, instead of based on responses to hypothetical questions.
In behavior-based interviews, you are asked to give specific examples of when you demonstrated
particular behaviors or skills.
General answers about behavior are not what the employer is looking for. You must describe in
detail a particular event, project, or experience and you dealt with the situation, and what the
outcome was.

Examples of behavioral interview questions:


Describe a time when you were faced with problems or stresses at work that tested your coping
skills. What did you do?
Give an example of a time when you had to be relatively quick in coming to a decision.
Give me an example of an important goal you had to set and tell me about your progress in
reaching that goal.
Describe the most creative work-related project you have completed.
Give me an example of a problem you faced on the job, and tell me how you solved it.
Tell me about a situation in the past year in which you had to deal with a very upset customer or
co-worker.
Give me an example of when you had to show good leadership.

Traditional Interview vs. Behavioral Interview


In a traditional interview, you will be asked a series of questions which typically have straight
forward answers like "What are your strengths and weaknesses?" or "What major challenges and
problems did you face? How did you handle them?" or "Describe a typical work week."
In a behavioral interview, an employer has decided what skills are needed in the person they hire
and will ask questions to find out if the candidate has those skills.
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Instead of asking how you would behave, they will ask how you did behave. The interviewer will
want to know how you handled a situation, instead of what you might do in the future.

Questions in a Behavioral Interview


Behavioral interview questions will be more pointed, more probing and more specific than
traditional interview questions:
 Give an example of an occasion when you used logic to solve a problem.
 Give an example of a goal you reached and tell me how you achieved it.
 Describe a decision you made that was unpopular and how you handled implementing
it.
 Have you gone above and beyond the call of duty? If so, how?
 What do youdo when your schedule is interrupted? Give an example of how you
handle it.
 Have you had to convince a team to work on a project they weren't thrilled about?
How did you do it?
 Have you handled a difficult situation with a co-worker? How?
 Tell me about how you worked effectively under pressure.
Follow-up questions will also be detailed. You may be asked what you did, what you said, how
you reacted or how you felt.

Preparation for the Potential Behavioral Interview


What's the best way to prepare? It's important to remember that you won't know what type of
interview will take place until you are sitting in the interview room. So, prepare answers to
traditional interview questions.
Then, since you don't know exactly what situations you will be asked about if it's a behavioral
interview, refresh your memory and consider some special situations you have dealt with or
projects you have worked on. You may be able to use them to help frame responses. Prepare
stories that illustrate times when you have successfully solved problems or performed
memorably. The stories will be useful to help you respond meaningfully in a behavioral
interview.
Finally, review the job description, if you have it, or the job posting or ad. You may be able to get
a sense of what skills and behavioral characteristics the employer is seeking from reading the job
description and position requirements. Take a look at what employers are advised about
developing the job posting for a behavioral interview on the About Human Resources site.
During the Behavioral Interview
During the interview, if you are not sure how to answer the question, ask for clarification. Then
be sure to include these points in your answer:
 A specific situation
 The tasks that needed to be done
 The action you took
 The results i.e. what happened
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It's important to keep in mind that there are not right or wrong answers. The interviewer is simply
trying to understand how you behaved in a given situation. How you respond will determine if
there is a fit between your skills and the position the company is seeking to fill. So, listen
carefully, be clear and detailed when you respond and, most importantly, be honest. If your
answers aren't what the interviewer is looking for, this position may not be the best job for you
anyway.
2.5 Resources of Interview Questions

2.5.1 IN WHAT WAY DO YOU THINK CAN CONTRIBUTE TO YOUR COMPANY?

Education
1. How does your experience and education qualify you for this job?
2. How does your education qualify you for this job?
3. Why did you choose to attend the college that you are attending?
4. What aspect of your education applies to this position?
5. What training have you received that qualifies you for this job?
6. What have you done outside of formal education to improve yourself?
7. What training opportunities have you taken advantage of and why?
8. What additional training will we have to provide for you if we hire you?

Experience
1. Tell us about yourself. How are you qualified for this job?
2. How does your current job qualify you for this position?
3. How does your experience qualify you for this job?
4. Describe a typical day at your present position.
5. What were your three greatest accomplishments on your last job?
6. What are some of the things on your current job you have done well?
7. What is the most difficult assignment you have had?
8. What accomplishment on the job are you the most proud of?
9. What steps have you taken to improve your job skills?
10. What significant contributions have you made to the operation of your work group?
11. How has your current position prepared you to take on greater responsibilities?
12. What makes you more qualified than the other candidates?
13. Why do you want to leave your current job?
14. How has your job prepared you to take on greater responsibility?
15. Tell us about your qualifications for this position.
16. What actions have you taken in the past 10 years to prepare you for this position?
17. What steps have you taken in the past two years to improve your qualifications?
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18. In the areas where your experience falls short for this job, what steps will you take to
make up for this shortfall?
19. Describe yourself.
20. What skills and abilities do you have?
21. Recall an incident where you made a major mistake. What did you do after the mistake
was made? What did you learn from this mistake?
22. What is the greatest failure you've had? What would you have done differently?
23. What action on the job are you the least proud of?
24. Tell us about a difficult situation that you encountered and how you resolved it.

Resume
1. Take us through your resume.
2. What are you most proud of on your resume?

Tell me a story.
Many interviewers like to hear 'stories' or examples from your work life. So pick something that
is more usual than not (not the day of a plant explosion and you saved 10 lives!) but a story that
shows how you handle yourself, handle difficult people or situations. Can you think on your
feet? Do you adhere to the rules? Consider the type of organization you are aiming at...each has
its own culture. The World Wrestling Federation entertainment culture is different than the
American Bible Society and also different from Amazon.com. Gear your stories to give the
listener a feeling that you could fit in...you could do the job here.

In what way do you think you can contribute to our company?


Preparing to answer this question requires a 2-step preparation: assessing your skills and
researching the needs of the company. An integral part of skill assessment (looking at your own
experience, education and talents) is to 'skill-match'. Considering the job opening, what are the
skills needed? Make a list of the requisite skills (in priority order) and then list concrete
examples of your possession of the skill. For example: a sales representative would need good
interpersonal skills, the ability to deal with difficult people. For 'proof' of this skill, you could list
experiences and examples of how you were successful in a difficult situation. These matched
skills are your key selling points.
Next, what appears to be the current problems at the organization, based upon your research?
What are their needs that you can meet? In other words, given the specifics of the company,
what value can you add? After these two steps, you are in a great position to come up with
concrete examples of what you can offer the company. This question, by the way, is just another
version of "Why should we hire you?". In the interview, when asked this question, you could
respond with: "In my experience in sales, I know having the ability to deal effectively with all
types of people is not merely a positive element --- it is an essential one. With your plans to
expand into ____ market, a sales representative with a proven ability to meet with all types of
people and to be able to assess and meet their immediate needs would be a great asset. In the past
__ years, I have increased sales __....."
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2.5.2 DESCRIBE A CHALLENGING WORK ISSUE YOU HAD TO FACE, AND HOW
YOU DEALT WITH IT.
1. Tell us about the passion in your life as it relates to your work.
2. What aspects of your work do you get the most excited about?
3. What are your most outstanding qualities?
4. If you were to start your own company, what would that company do?
5. Tell me about the last book that you read.
6. If you were a cucumber in a salad and somebody was about to eat you, what would you
do?
7. What are your worst qualities?
8. What is your favorite color and what does it reflect in your personality?
9. Rate yourself from one to ten on your work ethic with ten being the best .
10. Describe yourself.
Why do you feel we should hire you for this position?
Before you submit a resume or draft a cover letter and certainly before you go to an interview
you should do 2 things:
1. Research the job and the organization. What do they need? What are the requirements
for the position? What role does this job play in the overall goals of the organization?
2. Research yourself. What skills and experiences and interests can you offer? How will
you add value to the organization? How can you prove that you have the required skills and
experience needed for the job?
Do a skill matching exercise: The organization/job needs ..(skill/experience) and I have it because
I did ..... The organization needs..... and I can provide..... Be certain to have specific examples of
how you have added value in the past and be enthusiastic on how you can add value to this
organization.
Do not forget...the organization is looking to solve a problem and you are selling yourself as a
solution.
Describe a challenging work issue you had to face, and how you dealt with it?
Consider what would be the requirements of the 'new' job/organization and find something in
your past that highlights a skill, experience or situation that might occur or be needed going
forward. It is always a good idea to make lists in preparation for interviews:
New job will need I can provide Proof/example
For your proofs, list (for yourself) examples of when you used the skill, exhibited the
characteristic or handled the problem. This will not only give you 'short stories' to relate in an
interview, it will also bolster your confidence and target your job search.
If you were on a merry-go-round, what song would be playing? If you were going to be an
animal on the merry-go-round, what would you be?"
Congratulations! You have found the unusual interviewer asking a rare question. Don't feel
stupid just feel like you have run into a very unusual situation. If you are interviewing for a
creative position, then the question is most appropriate because the interviewer may be
attempting to evaluate your creativity and your ability to deal with an offbeat question. have fun
with it. Give the question your focused attention and go with your instincts. Be ready to say why
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you chose the tune you did. Perhaps tell a brief story that reminds you of merry go rounds in
your own experience. Or if you are really clueless give a song that you have always liked, has
real meaning for you or is important for whatever reason and attach it to the merry go round but
refocus the question to he importance of the song and make it brief but interesting "words tell but
stories sell." As for the animal, give the animal that you want to be (even if you think the
question is ridiculous and you really need this job) your total attention and focus.
On the other hand, the person you are dealing with may not have a clue and just asked because
he/she felt like it. We know one person who asks the question and feels it is meaningful. She is
into Yoga and looks for the person to be thoughtful in response. We have never heard her say
anyone was rejected because of the animal selected.

2.5.3 HOW DO WE HANDLE THE CONFLICT?


1. Tell us about your inter-personal skills.
2. What experience have you had working with external agencies?
3. How do you deal with conflict?
4. Tell us about a situation in which you were required to work with people at various levels
within your organization? What was the most important step that you took to work effectively
with these people?
5. To what extent have your assignments required interface with other departments?
6. Tell us about an incident in which you dealt with an irate customer, which would
demonstrate your ability to work effectively with others?
7. In what kinds of situations do you find it most difficult to deal with people?
8. Describe to us the extent to which you have worked with executive or top management.
9. What has been your experience in working with community organizations?
10. Tell us about your experience in working with volunteers.

2.5.4 INTERVIEW IN DEPTH


How do you handle conflict?
On the job, there are many possible sources of conflict. Conflicts with:
fellow employees
management
rules, procedures
clients, customers
demands of work vs personal life, family
The best way to approach a good answer is to look at if from the employer’s point of view---they
want to be your first priority and they want you to solve problems (not bring them any). "I know
everything cannot run smoothly at work all the time. When there is a conflict I usually try to
determine the source of the problem and see if it can be solved. This might involve other
members of the work team discussing the problem and offering possible solutions. I would then
try to pick the solution which appears to have the best outcome and put it into action."
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A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a
brief example...a short story...to illustrate your approach. Even if not asked, you can offer your
story! If it proves your point and accentuates a skill needed for the position, go with it.

2.5.5 TELL ME ABOUT A TIME WHEN YOU TRIED AND FAILED.

Confidence
1. How confident are you that you can successfully perform the duties of this position and
why?
2. Tell us about a situation that would demonstrate the level of confidence that you have in
yourself.
3. Tell us about a situation that would demonstrate the level of confidence your manager has
in you.
4. Tell us about a situation that would show the confidence your coworkers have in you.

Creativity
1. Are you creative? Give us one example of your creativity.
2. Describe a situation where you came up with a creative solution to a problem.

Independent/Self-Starter
1. Provide us with an example of your ability to work independently.
Give an example. The example may relate what you did in an emergency situation. If this is an
entry level position, use an example from school, church, or other volunteer activities.

Pressure
1. What experience have you had in pressure situations?
2. Tell us about a pressure situation you were in that would demonstrate your ability to work
under pressure.
3. Provide us with an example of how you’ve asserted yourself in an emergency or high-
pressure situation?
4. What does it take to get under your skin?
5. What are some constructive methods of dealing with stress?
6. Why are manhole covers round?
A test of your ability to think under pressure; Would a round manhole cover or a square
manhole cover fall through the hole?

Responsibility
1. Briefly describe the most significant responsibility you have had in your career and what
it taught you?
2. How do you handle responsibility?
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Risk
1. How do you deal with risk on the job?
2. Name the greatest risk that you've taken?
3. Name the greatest risk that you've taken which resulted in failure.

Tell me about a time when you tried and failed?


Has this ever happened to you? No one expects perfection actually, employers are more
interested in your ability to cope, to learn from mistakes, and to deal with others who are less than
perfect. If you have an example, certainly pick one that happened a while back, was not earth
shattering in the results, and one which you learned and applied this knowledge recently.
This is a version of 'damning with faint praise' by picking an incident that was minor in scope
but, since you are so wise and are always willing to learn, has taught you a valuable lesson.

2.5.6 TELL US ABOUT YOUR ANALYTICAL SKILLS.


1. Are you analytical? Give us one example of your analytical abilities.
2. Tell us about your analytical skills.
3. Tell us about a particularly difficult problem that you analyzed and what was your
recommendation.
4. What steps do you take when analyzing complex problems?
5. How would you rate your analytical ability? Why?
6. How would your manager rate your analytical ability?
7. Tell us about a situation where the analysis that you performed was incorrect. What
would you have done differently?

2.5.7 TELL US ABOUT YOUR ANALYTICAL SKILLS.


This should be easy if you have done a realistic skill inventory for yourself, listing what skills
you do have and how you can offer proof of this skill (where you learned it, last used it).
Working off your inventory, focus on various analytical skills and match them to the skills you
feel are most important for the job you are considering. You can now give specific examples of
skills you can offer. (Do not neglect skills obtained in extracurricular activities, such as volunteer
work.)

2.5.8 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
Strengths
1. Why should we hire you?
2. What are your three greatest strengths?
3. What can you contribute to our organization?
4. Assume that you are a candidate in the coming general election. Tell me why you are the
best candidate in the field.
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5. What is your greatest strength?


6. We've interviewed a number of highly qualified students for this position. What sets you
apart from the others?
7. What are your strengths?
8. What part of your current job are you the most comfortable with?
9. What are your strong points and how have they helped you to succeed?

Weaknesses
1. What is your greatest weakness?
2. Name your three greatest weaknesses.
3. Which is the worst of your three greatest weaknesses and why?
4. What are your weaknesses?
5. What part of your current job are you the least comfortable with?
6. What are your weak points and how have you overcome them?
7. What about yourself would you want to improve
8. In which area do you need to make the improvement in?

2.5.9 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
The interviewer is looking to determine how well you know yourself, how you react to difficult
situations/tasks and credibility. Look back over your work experience for examples of
challenges...speaking in public at a meeting, disagreeing with a manager over an important issue,
being asked to use a software program you have not had an opportunity to learn...
These 'stories' should illustrate a lesson learned, a problem overcome or a weakness being dealt
with.
"I always seem to need a day or two to prepare myself to give a presentation to department
heads. When I know I have to give a report on my projects, I plan out all the details in advance
and rehearse. One time, there was a problem with a supplier and I was asked to update senior
management...immediately. The supply chain was crucial to the completion of an important
project we had been working on for 5 months and decisions had to be made based on the
information I had to prepare and present on a moment's notice. I gathered the information and
presented it simply and in detail. It was much easier than I thought without the hours of concern
and practice. The facts spoke for themselves. Since I understood the situation, I was able to
make it clear to management and get a rapid decision. I still prefer advance notice but I know I
can deliver when asked to."

2.5.10 WHAT ARE YOUR SHORT AND LONG TERM GOALS?


1. Where do you want to be 5 years from now in your career?
2. What are your long term career goals?
3. What prompted you to take your current job?
4. Where do you see yourself 10 years from now?
5. Why did you make a career change?
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6. Why do you want to leave your current position?


7. Five years ago, where did you see yourself today?
8. What is your career goal?

2.5.11 WHERE DO YOU SEE YOURSELF IN FIVE YEARS?


This is the interviewer trying to see how you are in making long range plans and if you have
goals that mesh with the organization's. One way to answer this question is to look back on your
accomplishments to date: "I started out in my profession as a junior clerk while I completed my
college studies during the evenings. Once I had my degree, I applied for a transfer to a more
advanced position, citing my on-the-job training. This has been my pattern for my career with
my past 2 employers. I learn quickly on the job and am willing to take classes and workshops to
augment my experience. I have been able to assume greater responsibilities and add more value
to the organization. I do not think in terms of titles...I think more in terms of "How can I solve
this problem? Since this has been my career style to date, I do not imagine it to change. In five
years, I feel I will have continued to learn, to grow into a position of more responsibility and will
have made a significant contribution to the organization."

2.5.12 WHAT ARE YOUR SHORT AND LONG TERM GOALS?


No one can make goals for you. It comes down to where you are in your professional life and
what you want to do. Most people have 5-6 careers in their working lifetime---some with 2
careers going at the same time (like us).
The best advice is to be certain to relate your answers to the organization that interviews you. Do
not make a point of having goals that cannot be realized there ("I want to work in Paris."
Organization is strictly domestic.) If you do your research into the organization, and into what
you truly want to do in the future, you will be able to come up with reasonable responses. No one
is going to come back to you in five years and chastise you for not meeting these goals! You will
not be held to them...it is only an interview and they are interested in how you see yourself (and
they want to see you in the job.)
2.5.13 WHAT DO YOU KNOW ABOUT OUR COMPANY?
1. What is the most attractive aspect of the job you are interviewing for?
2. What is the least attractive aspect of the job you are interviewing for?
3. In order to successfully meet the responsibilities of this position, which of your personal
qualities will be of the greatest benefit?
4. What part of the job that you interviewing for do you look forward to the most?
5. What part of the job that you are interviewing for do you look forward to the least?
6. What aspect of our organization has the greatest appeal for you?
7. Knowing our organization and the position that you’re interviewing for, where can you
make the greatest contribution?
8. How will the job you’re interviewing for, fit into your career plans?
9. Why did you choose this profession and this specific job?
10. What do you think your responsibilities will be if you’re hired?
11. Why are you interested in the position?
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12. What are you seeking from this job?


13. What challenges do you think that you will face in moving from your current position to
this position?
14. What aspect of the job announcement interested you the most?
15. In comparison to your current position, what do you think will be different in your new
position?
16. Our company is more widely recognized than the current company that you're working
for, why do you think that is?
17. Tell us why you believe you are ready to promote to the next level of management.
18. What can you contribute to our company?
19. What do you know about our company?
20. What interests you about a career in (field of new job)?
21. Why should we give you a chance to perform in this job?
22. Why should we hire you instead of the the other candidates?
23. We have 24 candidates. A number of the candidates have more experience than you do.
Why should we hire you instead of one of the other candidates?
24. Why do you want this job and how does it fit you?
25. What do you intend to accomplish as a (title of new job) with our company?
26. Why should we hire you?
27. What additional training or development will you need to perform in this position?

2.5.14 WHAT DO YOU KNOW ABOUT OUR COMPANY?


If you can relate your knowledge to the area that you would be involved in, it would show that
already you have an active interest in the organization. For example, if you were interested in
marketing, "I understand that you are one of the top 10 companies in sales to Europe but are
currently interested in expanding your market into Asia. Competition is keen in that area but you
have an advantage in that you product offers features that others do not, such as....."
It is not only showing that you have done the research but also that you like/know what you have
learned about the company and have applied it to how you can add value in the position.

2.5.15 WHY DO YOU WANT TO LEAVE THIS JOB AFTER ONLY FOUR MONTHS?
Well, why did you? What is the closest to the truth:
1. Job was not as it was described to me
2. Organization changed its focus/goals
3. Organization could not effectively use my talents/skills
4. Change in management...wanted to bring in own staff
5. Downsizing, reorganization
All of these will probably prompt a follow-up question. Do not fabricate...but most interviewers
have heard these stories before and really are not interested in all the gory details. (Note that this
job need not be included on your resume since it was of such a short duration but may have to be
included in a application form if it looks to account for all your time.)
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Circumstances also come to play...did you leave your other job to take this 4 month job? or did
you 'try' it while already unemployed...hoping for the best? If you were recruited to change jobs,
there is a lot of room for exaggeration in a sales pitch, and many employees have been misled.
If you have held other jobs for substantial periods and you took the other job in good faith, stress
your past performance. You are not a capricious person---job hopping. You have skills to offer
and want to put them into good use.

2.5.16 WHAT DO YOU WISH TO GAIN FROM OUR COMPANY?


Excellent question! Research is the answer (know everyone is tired of hearing this but we feel
this is one great way for applicants to make a difference in their candidacy). Determine some of
the key elements in the corporate structure, product base, employees/management team or recent
history. What appeals to you about working at this company? Go with what you know.
"In the past, I have had opportunities to work on new products being launched. I am very excited
about your plans to start an entire new line of products. With my prior experience I know I can
provide insights and make contributions immediately and I will also learn so much from the
excellent team you have in place. Having done single products, I would love to be in on the give-
and-take meetings planning the new line...there is much I can offer but also much for me to
learn."
Finding something specific...the opportunity to use a new technology, a new skill, to work with
'experts on their team"...are ways for you to find job satisfaction, which is another way of asking
this question

2.5.17 WHAT DO YOU THINK THE EMPLOYEE'S RESPONSIBILITIES ARE TO THE


COMPANY?
As an employee you have several responsibilities to your employer. They are as follows:
to perform a good day's work
to be loyal
to act as part of the team
to value the relationship
to earn the employer's trust
to grow with a passion for the product/service.

2.5.18 WHY DO YOU WANT TO CHANGE JOBS?


When asked on an application, "If presently employed, why do you wish to change
positions", what do you put down. The reason I am changing positions because the
company I am applying at is known nationwide I want to work for a company with their
background and one that I can retire from.
This same question is sometimes asked on interviews as well so it is important to have a good
answer. Additionally, if you decide to leave your current employer, it is also wise to have
consensus as to the reasons that you are leaving.
It already sounds like you have positive reasons for wanting to work for the national company---
go with that. Use your research to put forth several points about the company that you feel will
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be a great match (for the company) and suit your particular skills and experiences. Emphasize the
fact that this opportunity to work for them is 'just what you have been looking for' because....and
then go into several ways you can add value to the organization.
Remember, when asked why you left, do not downgrade in any way your prior/current
employer...leave the interviewer with the feeling that you have only been associated with
winners! Do not go into the 'I can retire from this job' aspect; it can have negative connotations.
Present yourself as a vital, enthusiastic employee that can offer experience to their
organization...for many years to come. Note: If appropriate, point out that you are not just
'looking around' but are sincerely interested in working for this particular company and that you
are not a 'job-hopper' but are interested in a long-term career move.

2.5.19 WHAT THINGS MAKE A GOOD TEAM MEMBER?

Entry Level
1. What are the characteristics of a successful team?
2. Tell us about an unsuccessful team of which you were a member. What, if anything, could
you have done differently?
3. Tell us about a successful team of which you were a member. What was the most
outstanding characteristic of that team? What did you contribute?
4. What are the important qualities a person should have to become an effective team
member?
5. What qualities do you have that make you an effective team player?
6. Do you work better by yourself or as part of a team?
7. What can you contribute to establish a positive working environment for our team?
8. What type of people do you work best with?

Advanced
1. What factors would you consider in assembling a project team?
2. Name some of the pitfalls to be avoided in building an effective team.
3. Through what tools can a committee become more useful or productive?
4. What actions can a supervisor take to establish teamwork in the organization?
5. You supervise a group of civilian employees. Your employees appear to be at odds with
the uniformed personnel. What steps can you take to improve the teamwork between civilian and
uniformed personnel?
6. What are the advantages, if any, of establishing team goals as opposed to individual
goals?

2.5.20 WHAT THINGS MAKE A GOOD TEAM MEMBER?


Consider first the situational context of the question. What is the team environment of the
organization that you are interviewing---do they have a strong, organized team-based work
environment or is it based on informal authority and fluctuating teams? Ideally, you should have
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had an opportunity to research and ask some questions about the organization to determine how
they operate (and if indeed you want to work in that environment.)
Model your responses to the organization. Obviously, you are describing yourself = good team
member. My ideas of what makes a good team member may be very different from yours---and
from the organization. Also depends on where you are in the team---new member, leader,
support. How do you see
yourself? How do you make yourself fit into a new team? How do you elicit cooperation from
other team members? What do you think the organization's biggest problem is relative to teams
and team-building? And, what solution could you provide?

2.5.21 TELEPHONING
1. What is the importance of greeting the customer politely on the telephone?
2. In taking a message for another employee, what information should be included on the
message?
3. Another department calls for your supervisor. Your supervisor is on the telephone. How
will you handle this call?
4. A citizen calls and is irate because she has been transferred to three different departments
and cannot get anybody to answer her question. How will you handle the call?
5. What telephone techniques are important when serving as a receptionist?
6. As a receptionist you are responsible for answering the telephones. What would you do if
four lines were ringing at the same time?
7. Your supervisor is on the telephone. An outside organization calls and when you inform
your supervisor, he simply says "Handle it". What will you do?
8. The supervisor returns after lunch and says that the information on the call slip you took is
incorrect. How will you handle this?
9. What are the basic rules for answering the telephone? Pick up the telephone within three
rings, greet the caller, give your name and ask if you may be of assistance. What are the basic
rules for putting a customer on hold? Name the steps to correctly transfer a customer call.
10. Name the steps to correctly take a message in a coworker’s absence.

2.5.22 TRAINING
1. How would you go about training a new employee?
2. What are the steps to take in identifying training requirements?
3. Aside from formal training, what other means may be used for developing employees?
4. What factors would you use in evaluating a trainee?
5. You have one slot available for a personal computer training class. There are two people
who have asked to be scheduled. Which factors will you consider in deciding which one of the
two people will be scheduled?
6. What are the four steps in Job Instruction Training?
7. What is the impact on the organization of inadequate employee training?
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Advanced
1. You have been asked to develop the training budget. How will you develop the training
budget?
2. Name the methods available for delivering training to employees.
3. In which situations would distance learning be preferable to instructor-led training?
4. Under what circumstances, might you recommend computer-based training instead of
instructor-led training?
5. What is a "gap" analysis as it pertains to training?
6. Have you performed a needs assessment? And, if so, what steps did you take?
7. What are the benefits of providing just in time training?
8. You have been asked to develop a training program. What steps will you take in
developing the training program?
9. What are the elements of a successful training program?
10. What topics would you include in a supervisory development training program?
11. What items of information should be included in the orientation training for new
employees?
12. What is "distance learning"?
13. What role can "distance learning" play in the development of our employees?

2.5.23 SUPERVISION/MANAGEMENT EXPERIENCE


1. What experience have you had in supervision?
2. What is the role of a supervisor?
3. What experience have you had in resolving grievances?
4. What experience have you had in investigating discrimination/sexual harassment
complaints?
5. What do you like the best about supervision?
6. What do you like the least about supervision?
7. What has been your most positive experience in supervision?
8. What has been your most negative experience in supervision?
9. Which aspect of supervision did you feel the most comfortable with?
10. Which aspect of supervision did you feel the least comfortable with?
11. Give us an example of a situation that you handled which would demonstrate your ability
to supervise.
12. Have you had any experience in applying the provisions of the Americans With
Disabilities Act?
13. Having supervisory experience you may have run into problems with a member of your
staff. What type of problem did you encounter and how did you handle it?
14. What aspect of supervision is most difficult for you and why?
15. Under which circumstances would you refer an employee to the employee assistance
program?
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2.5.24 SALARY
1. What salary are you seeking?
2. What is your current salary?
3. Why do you think we should pay you the salary you are seeking?
4. How much should we pay you?
5. Why would you change jobs for less pay?
I will need to take a step back in salary. I don't know how to handle the question " What is
your current salary"?
If you have proceeded along interviews to the point when an offer is going to be made, that is the
proper time to discuss salary. Otherwise, if pressed to disclose salary, talk in term of ranges...and
a compensation package. "Present compensation package is high five figures" gives a lot of
leeway yet is not in error.
It is rare but some employers ask for W-2 forms or last salary stub to verify salary. You do not
want to get caught in a lie (credibility is very important) so being up-front about willing to take a
step back in order to invest in a new career can be impressive to an employer.
Sharpen your sales skills...point out all the reasons why you are suited for the job, why you are
making the move to a new career and why you want to work there. Compensation is a necessity
but not your prime motivator.
What do you expect your starting salary to be?
Discussions of salaries and compensation should not be held until an offer is made. With that
said, let's look into the real world when this is not the case most of the time. Employers are
shopping, trying to guess your price tag. This is one of those screening questions used to either
screen in or screen out...so a response is important. Have you done your homework? What is the
price for this job in the marketplace? Have you checked out classified ads or online ads for
similar positions? Are you within the range, given your level of experience? Pegging yourself
mentally to the right price is the first step.
Second step is sharing this information correctly. Do you have enough information about this
new job to determine your salary? If not...state it and ask for the information that is needed.
"Before I can discuss salary, I would like to know the reporting requirements and how many
people I would be supervising. In addition, what are the skill levels and experience of my staff?"
You can also ask "What are others in similar positions being paid?" When you can no longer
stall or seek additional information..."Based on what you have told me and exclusive of other
compensation elements I feel that the position would warrant a salary range of $_______ to
$___________" Name a range such as $40,000 to $45,000 to give both sides some wiggle room
and allow for some give-and-take when benefits and other compensation is considered. If you
know what you are willing to accept as salary and what the market pays, using a salary range
should permit you to be negotiable.
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2.5.25 BUDGET
1. What is a budget?
2. Your assignment is to assist the line organization to prepare the budget. A number of the
line supervisors are new. What steps will you take to introduce the line supervisors to the
process?
3. Provide us with an example of how "zero-based budgeting" would apply to the staffing in
your organization.
4. What is the difference between a capital budget and an expense budget?
5. Name some typical operating expenses.
6. Why is it that the direct salary paid to an employee does not represent the total cost of the
employee to the organization?
7. What experience have you had in developing a budget?
8. What is the purpose of a budget?
9. What are the steps involved in preparing a budget?
10. What is zero-based budgeting?
11. Have you conducted a budget review?
12. Define the internal rate of return.
13. How may the internal rate of return be used in capital budgeting?
14. What are the benefits of budgeting?
15. How would you prepare a cost/benefit analysis for an automation system?

2.5.26 COST CONTROL


1. What are some of cost-cutting steps you could take to reduce fleet expenses?
2. Your expenditures for office supplies have increased by 50% over the past two years.
What steps will you take to determine the reason for the increase?
3. What is the relationship between a cost accounting system and a budget?
4. What benefits does a cost accounting system provide?
5. You have been asked to recommend some criteria for reducing the budget. What criteria
will you recommend for reducing the budget?
6. You have been asked to reduce the information technology budget. How will you do this?
7. You have been asked to reduce the training budget. How would you determine the
reductions?
8. Your expenditures for office supplies have increased by 50% over the past two years.
What steps will you take to control and reduce expenditures?
9. Overtime expenditures have increased over the past year. Yet, the workload has not
increased. What steps will you take to control overtime?
10. You have been asked to reduce the staff for your organization by 10%. How will you go
about this?
11. Cost reduction is often associated with budget reductions. What are some positive means
of reducing costs?
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12. What are the factors involved in a cost/benefit analysis?


13. What are the potential pitfalls when the variances of budget versus actual expenditures are
expressed only as percentages?

2.5.27 PRODUCTIVITY AND QUALITY


1. Define productivity.
2. How is productivity measured?
3. What are the principles behind continuous improvement?
4. Looking only at output and costs, under what circumstances would productivity fall?
5. Looking only at output and costs, under what circumstances would productivity rise?
6. Name some of the means by which productivity can be improved.
7. What steps can be taken to insure quality in any operation?
8. What are the objectives behind "Quality Circles"?
9. What is "Total Quality Management" or "TQM"?
10. What measures would you implement to encourage employee involvement in a quality
improvement program?
11. What is "benchmarking" and what are the benefits of benchmarking?
12. What is ISO 9000 and how can it support our quality efforts?

2.5.28 COMMUNICATION

General
1. How do you effectively communicate with others?
2. How important is listening to effective communications?
3. What are some of the characteristics of a good listener?
4. Tell us about a situation where you demonstrated good communications skills.
5. Tell us about a situation where you demonstrated poor communications skills. What
would you have done differently?
6. How would you rate your communications skills? Why?

Co-workers
1. What are some rules to follow to insure effective communications with your coworkers?
2. What are some of the means of communication in the workplace?
3. How would your co-workers rate your communications skills?

Supervisors
1. How can a supervisor establish effective communications with staff?
2. What means of communication may be used to effectively establish a new policy?
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3. Are there additional considerations in communicating to groups of employees versus


individual employees?
4. What are some good rules to keep in mind when directing employees?
5. In what instances, is written communication better than verbal communications?

With Your Supervisor


1. Communicating with your supervisor is an important aspect of all of our jobs. In addition
to being brief, what guidelines should you follow to communicate effectively with your
supervisor?
2. What are the reasons for communicating upwards to your superiors?
3. How would your supervisor rate your communications skills?

2.5.29 REPORTS
1. What experience have you had in preparing management reports?
2. Tell us about a management report you’ve made with recommendations and what
happened once those recommendations were adopted?
3. What are the elements of a business report?
4. What are the elements of a business letter?
5. When writing an executive report, how should the text be structured for effective
communication?
6. Tell us about reports you have prepared.
7. What experience have you had in performing analysis and preparing recommendations?
8. What are the elements of an effective management report?
9. What experience have you had in collecting data and writing reports based on that data?
10. Tell us about an analysis that you have performed and the recommendation(s) that you
made as a result of your analysis?
11. Tell us about your experience in developing procedure manuals.

2.5.30 SUPERVISION AND MANAGEMENT SITUATION


1. Two employees come to you about a verbal disagreement. One says the incident happened
one way, and the other employee has a different story. There are no other witnesses. What will
you do?
2. You have an exemplary employee who suddenly starts coming in late. How will you
handle this situation?
3. You supervise a group of employees, one employee complains that the office is too hot,
another employee complains that the office is too cold. How will you handle this?
4. An employee complains that you gave another employee a benefit that the employee did
not receive. He states that this is not fair. How will you handle this employee?
5. A supervisor from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
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6. An employee from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
7. An employee is not performing the assigned tasks correctly. As the supervisor what will
you do?
8. An employee continues to make careless mistakes. How will you address the situation?
9. You notice that an employee is continually on the telephone for personal telephone calls.
What steps will you take?
10. Your organization does not have a dress code. However, one of your employees continues
to come to work in inappropriate attire. How will you handle this situation?
11. An irate citizen calls regarding one of your employees who was speeding on the
expressway. What steps will you take regarding the employee?
12. A work stoppage has just concluded. A number of employees participated in the work
stoppage, while others came to work. To insure that your organization continues to work
effectively, what steps can you take?
13. Your employee complains that an employee from another group has been coming over
and disrupting work. How will you handle this complaint?
14. An exemplary employee starts to become listless at work, misses deadlines, comes in late,
and takes extended breaks. As the supervisor what action will you take?
15. It's your first day on the job. Your new job includes the supervision of 10 employees.
What is the first thing you will do?
16. You smell alcohol on an employee. What will you do?
17. Your employee operating a piece of heavy equipment appears to be under the influence.
What action will you take?
18. Two of your staff are involved in a verbal altercation in your office area. How will you
handle this situation?
19. One of your employees is using derogatory language on a telephone call. You and a
number of your staff hear the employee. What will you do? If you pursue disciplinary action,
what will the charges be?
20. During a routine audit, you find that the timekeeper credited herself with more overtime
than was actually worked. How will you address the situation?

2.5.31 LEADERSHIP
1. Define leadership?
2. What personal qualities should a leader have?
3. What is your strongest leadership skill and how will it assist you for this job?
4. Provide us with an example of your leadership ability.
5. Discuss the different styles of leadership.
6. Name some of the circumstances under which a leader will fail.
7. What is the importance of leadership in the organization?
8. What role does leadership play for a supervisor or manager?
9. What have you done to develop your leadership skills?
33

10. What is the difference between a leader and a manager?


11. Tell us about a situation in which you demonstrated your leadership ability.

2.5.32 PRESENTATION
1. What experience have you had in making presentations?
2. You have been asked to address a citizens group regarding a particularly sensitive
environmental issue. What steps will you take to ensure your success?
3. What steps can you take to insure a successful presentation?
4. Your assignment is to present a technical presentation to lay people. What steps can you
take to insure that your presentation is easily understood?
5. Name the characteristics of an effective presentation?
6. What techniques do you use when faced with a hostile audience?
7. What factors influence the success of a presentation?
8. What is the purpose of audiovisual aids in a presentation?
9. Which audiovisual aids have you found to be the most effective and why?
10. Tell us about the most difficult presentation that you have made?
11. To what extent have you used presentation software such as PowerPoint in preparing and
presenting presentations?
12. What steps do you take to handle reporters effectively?

2.5.33 PERSONAL QUALITY SITUATIONS


1. You are sitting next to a coworker who is consistently rude to others over the telephone.
You realize that no one is aware of this. How would you handle this situation?
2. You are given a new assignment, but not given any instructions. How would you go about
completing your assignment?
3. A vital piece of equipment requires repair. You are the only mechanic certified to repair
the piece of equipment. You receive a call that your father is on his way to the hospital. What
will you do?
4. Your co-worker continually comes over to your desk to complain about management.
Your supervisor seems to be paying particular attention to the two of you. How will you handle
this situation?
5. An executive manager has given you an assignment that will require you to work late
tonight. However, you have dinner and expensive tickets to a show with your spouse tonight.
What will you do?
6. You’ve prepared a report for the county supervisors. All facts have been documented,
checked, and double-checked. However, one of the supervisors states that the report is wrong and
demands that the report be corrected. What is your response to the supervisor?
7. A vendor comes in to thank you for assistance in clearing up a past due invoice. The
vendor offers you two tickets to a ball game. What will you do?
8. Your co-worker is consistently unconcerned with issues at work. You and your co-worker
have a joint assignment, but the co-worker just shrugs you off. What steps will you take?
34

9. As you're walking out of the building, you notice an employee from another section
carrying department equipment to their car. The equipment is clearly labeled and belongs in your
section's work area. What will you do?
10. You work on a field crew using heavy equipment. After lunch you notice the smell of
alcohol on your co-worker's breath. How will you handle this situation?
11. One of the members of your team only does what is absolutely necessary at work. His
performance is impacting the team. How might this person's performance affect your work?
Would you work overtime to complete a team project?

2.6 PRACTICE INTERVIEW

2.6.1 TEACHER
Practice Interview
1. Why did you choose the teaching profession?.
2. Why do you want to teach at our school/district?
Why do you? Research the school and the district.
3. One of the goals in our district is to increase parental participation. What can you do as a
teacher to support this goal?
4. Tell us about your experience with team teaching. How would you assess the success of
your past experience?
5. An angry parent visits you as the result of a fight between their child and another child on
the playground. How will you handle the angry parent?
6. Tell us about the most challenging student that you've had in your classroom.
7. Tell us about the extent to which you've been able to integrate technology in your lesson
plan.
8. What is your teaching philosophy?
9. What relationship should a teacher and the principal have in the educational process?
10. In what areas do you see the need for you to improve?
11. What do you do to keep abreast of the changes and innovations in education?
12. Have we missed anything?
Emphasize your qualifications as they apply to this job. Also cover anything you missed from
your opening.

2.6.2 ACCOUNTANT
1. Take me through your resume.
2. If we were to call your current supervisor, in which area of accounting would he or she
say is your strongest? Which area would he or she say is your weakest?
3. What unique skills or knowledge can you contribute to our company?
4. What additional training or experience will we need to provide you with in order to
perform the duties of this position?
35

5. Tell me about your experience in reconciliation.


6. Give us an example of how you have used your creativity to solve a problem on the job.
7. Tell us about any accounting process that you've either developed or revised. How would
you evaluate the effectiveness of your work?
8. Why have you chosen a career in Accounting?
9. What aspect of accounting do you dislike the most?
If the Accountant position that you are seeking is in audit, don't use audit as the aspect that you
dislike the most. Choose the aspect of accounting that you dislike the most that is most unrelated
to the job that you are interviewing for.
10. What salary are you seeking?
How does your experience and qualifications match up to the job? Do you know how much
other companies are paying? Do you have anything to add?

2.6.3 ASSISTANT CLINICAL DIRECTOR


1. How are you qualified for the position of Assistant Clinical Director?
Focus on the aspects of your experience that apply to this position.
2. What motivates you?
3. Have you been employed by any company for more than 5 years? If not, why not and do
you foresee any difficulties in staying with us for 5 or more years?
4. Tell us about a situation in which you were innovative.
5. Give us an example of how you've handled a problem patient.
6. How have you contributed toward teamwork in your current job? What has been the
impact of your contribution?
7. Tell us about a significant goal that you've set for yourself in the past and the degree to
which you've accomplished that goal.
8. What key leadership traits or skills do you possess? How have you demonstrated these
traits or skills in your present position?
9. Tell us about a situation in which you creatively solved a problem.
10. What aspect of your communications skills have you improved the most in and how did
you accomplish this improvement?
11. Is there anything else that we should know about you?
Summarize by emphasize your qualifications as they apply to this job. Also cover anything you
missed from your opening.

2.6.4 ADMINISTRATIVE SECRETARY


1. Why are you applying for this position?
2. Do you know how to use macro's in Excel? Give us an example of a macro that you've
used.
3. If you were asked to create a calendar of projects for each manager in Excel how would
you roll up each of the calendars into one main calendar?
4. What do you consider as business casual?
36

5. What are your technical skills?


6. What level of management are you currently supporting?
7. Where do you see yourself in one, three, and five years from now?
8. What is your experience with meeting planning and calendar maintenance?
9. If I asked you to schedule a meeting and insure that all aspects of the meeting are taken
care of, what will you do?
10. What hours are you currently working?
11. How do you feel about overtime?
12. What else should we know about you?

2.6.5 EXECUTIVE ASSISTANT


1. Tell us about yourself.
Focus on the aspects of your experience and any formal or on-the-job training that apply to this
position.
2. Describe a typical workday in your previous position.
3. What are your current duties?
4. You've been asked to set up and coordinate a meeting.What actions will you take?
Among other things, the time, place, agenda, and attendees.
5. What are your computer skills?
6. How strong are your communication skills?
7. Describe yourself in three words.
8. Why do you want to leave your current position?
9. What are your plans for future?
10. Tell me about a project that you have completed in your current job.
11. What salary are you looking for?
12. Tell me about your experience in preparing presentations with PowerPoint.
13. Tell me about your ability to communicate with different people and departments?
14. We are looking for someone who is willing to “wear many hats”. How does this fit with
your job search?
15. Do you have anything to add?
16. Emphasize your qualifications as they apply to this job. Also cover anything you missed
from your opening.
37

2.6.6 PURCHASING MANAGER


1. How does your experience and education qualify you for the position of Director of
Purchasing? Focus on the aspects of your experience that apply to this position.
2. What are a supervisor's responsibilities under affirmative action? Set an example,
communicate policy, personnel actions based on job-related criteria, promotion, and training.
3. What tools/techniques do you use in motivating employees? Two of the steps that you can
take are to establish expectations, get employees involved by making them part of the
improvement process.
4. How would you go about establishing a strategic plan for the organization?
Make the distinction between strategy and tactics. Align your plan with the objectives for the
overall organization.
5. Let's assume you've been hired. Your assignment is to maintain or improve current
service levels while reducing the budget by 10%. What steps will you take?
Be sure to include maintain support for mandatory activities, eliminating unnecessary processes,
and prioritizing.
6. What aspect of supervision do you find most difficult? Be careful. If you have a number
of choices to choose from, try not to choose one of the essential tasks of supervision.
7. Tell us about your experience in negotiations. Use an example that provided a tangible
benefit to the organization. Tell the interview board about the tangible benefit.
8. If you could change one aspect of the purchasing process, what would you change?
Try to pick an aspect that is easily understood. Provide a constructive means of changing or
improving the process.
9. Do you have anything to add?

2.6.6 POLICE OFFICER


1. Tell us about your qualifications for the position of Police Officer.
Focus on the requirements of a Police Officer and how you best fit them.
2. Why do you want to be a Police Officer?
3. What have you done to prepare yourself for the position of Police Officer?
4. What physical training activities are you currently involved in?
5. What would you do if you witnessed a robbery in progress?
6. Under what circumstances is deadly force justified?
7. You're off duty. At a local restaurant the owner recognizes you as a police officer that
patrols the neighborhood. The owner says, "Good job. Keep my restaurant safe ok?", and then
writes no charge on your bill. What will you do, if anything?
8. What actions would you take as a Police Officer to insure good relations with the citizens
in the area that you patrol?
9. Is there anything else we should know about your qualifications to be a Police officer?
38

2.7 Best Answers to Typical Interview Questions

Are you qualified for this bob?


I'm flattered that you think I'm headhunter bait and will leap to another job when an offer
appears. Not really. This job is so attractive to me that I'm willing to sign a contract committing
to stay for a minimum of 12 months. There's no obligation on your part. How else can I convince
you that I'm the best person for this position?
I'm here because this is a company on the move and I want to move up with you. With more than
the minimal experience to just skim by, I offer immediate returns on your investment. Don't you
want a winner with the skill sets and attitudes to do just that?

Why do you want this job?


This job is a good fit for what I've been interested in throughout my career. It offers a nice mix of
short- and long-term activities. My short-term achievements keep me cranked up and the long-
term accomplishments make me feel like a billion bucks.
I want this job selling theater tickets because I'd be good at it. I'm good at speaking to people and
handling cash. I would like a job with regular hours and I'm always on time.
The work I find most stimulating allows me to use both my creative and research skills. The buzz
on this company is that it rewards people who deliver solutions to substantial problems.

Why were you fired?


My competencies were not the right match for my previous employer's needs but it looks like
they'd be a good fit in your organization. In addition to marketing and advertising, would skills in
promotion be used here?
Although circumstances caused me to leave my first job, I was very successful in school and got
along well with both students and faculty. Perhaps I didn't fully understand my boss's
expectations or why he released me so quickly before I had a chance to prove myself.
The job wasn't working out so my boss and I agreed that it was time for me to move on to a
position that would show a better return for both of us. So here I am, ready to work.
After thinking about why I left, I realize I should have done some things differently. That job was
a learning experience and I think I'm wiser now. I'd like the chance to prove that to you.

Are you willing to travel?


When you are asked about your willingness to travel during an interview, be honest. There's no
point in saying "yes" if you would prefer to be home five nights a week.
It is perfectly acceptable to ask how much travel is involved. That way, you can weigh how much
you would need to be on the road and make an educated decision as to whether the amount of
travel required fits in with your lifestyle.
What's most important is to get a good understanding of what's involved before you are offered
the job, rather than being (unpleasantly) surprised after you have already been hired.
39

Describe a typical work week.


Interviewers expect a candidate for employment to discuss what they do while they are working
in detail. Before you answer, consider the position you are applying for and how your current or
past positions relate to it. The more you can connect your past experience with the job opening,
the more successful you will be at answering the questions.
It should be obvious that it's not a good idea talk about non-work related activities that you do on
company time, but, I've had applicants tell me how they are often late because they have to drive
a child to school or like to take a long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you're organized ("The first
thing I do on Monday morning is check my voicemail and email, then I prioritize my activities
for the week.") and efficient.

How do you handle pressure?


Stress is very important to me. With stress, I do the best possible job. The appropriate way to deal
with stress is to make sure I have the correct balance between good stress and bad stress. I need
good stress to stay motivated and productive.
I react to situations, rather than to stress. That way, the situation is handled and doesn't become
stressful.
I actually work better under pressure and I've found that I enjoy working in a challenging
environment.
From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress
reducer.
Prioritizing my responsibilities so I have a clear idea of what needs to be done when, has helped
me effectively manage pressure on the job.
If the people I am managing are contributing to my stress level, I discuss options for better
handling difficult situations with them.

How will you achieve your goals?


I plan on gaining additional skills by taking related classes and continuing my involvement with a
variety of professional associations.
I noticed that XYZ company (the company you are interviewing with) provides in-house training
for employees and I would certainly be interested in taking classes that would be relevant.
I will continue my professional development my participating in conferences, attending seminars,
and continuing my education.
What are your goals for the future? or Where do you see yourself in five years?
My long-term goals involve growing with a company where I can continue to learn, take on
additional responsibilities, and contribute as much of value as I can.
I see myself as a top performing employee in a well-established organization, like this one. I plan
on enhancing my skills and continuing my involvement in (related) professional associations.
Once I gain additional experience, I would like to move on from a technical position to
management.
40

What motivates you?


I was responsible for several projects where I directed development teams and implemented
repeatable processes. The teams achieved 100% on-time delivery of software products. I was
motivated both by the challenge of finishing the projects ahead of schedule and by managing the
teams that achieved our goals.
I've always been motivated by the desire to do a good job at whatever position I'm in.
want to excel and to be successful in my job, both for my own personal satisfaction and for my
employer.
I have always wanted to ensure that my company's clients get the best customer service I can
provide. I've always felt that it's important, both to me personally, and for the company and the
clients, to provide a positive customer experience.
I have spent my career in sales, typically in commission-based positions, and compensation has
always been a strong factor in motivating me to be the top salesperson at my prior employers.

2.8 Some General Job Interview Tips


Do not smoke, chew gum, or eat garlic beforehand.
Wear suitable interview clothes.
Take copies of your CV with you.
Arrive on time for your job interview.
Any applications handed before the interview begins, are to be filled in as accurately as
possible, make sure they match the information in your Cv and Cover Letter.
Always greet the interviewer by his/her last name and try to pronounce it correctly.
Have a good firm handshake.
Look alert and interested. Scan the room once and then keep your eyes on the interviewer.
Wait until you are offered a chair before you sit down.
Stress your achievements.
Always conduct yourself professionally and if something beyond your control occurs,
show a sense of humor.
Be enthusiastic and show it in your replies and body language.
Answer the interview question by more than a simple yes or no but try not to go over the
60 second limit.
Avoid at all cost complaining about your current or former employer in your job
interview.
Do not answer questions about politics or religion if the job is completely unrelated.
Do not raise salary discussions on your first interview - this is usually done on the second
interview. Make sure you do your wage research before hand.
Your answer to the initial opening statements in the job interview are important, these are called
"ice breakers".
41

Some times the interviewer will ask whether you had difficulty finding the company premises.
Your answer should be brief and polite. The interviewer is merely being polite - if you had
problems in finding the premises he/she doesn't need to know that.
Use replies such as
I'm fine thank you, and you?
I'm very well, thank you.
These replies express a careless attitude
So, so
OK
Not so well
42

Chapter 3:

COVER LETTER
A cover letter is a letter that that you send to accompany your CV when you apply for job,
whether advertised or when you are sending an unsolicited application. Do not over look this tool
as it can be a great asset in your job hunt.
An Overview
A cover letter is sent with your CV. It can make the difference between being successful
in your job search or not.
Cover letters are generally not read during the first candidate selection, but usually they
will be read when the candidates have been short listed. Do not waste such an opportunity.
Always include a cover letter even if the job ad does not specify that one is needed.
Occasionally, job ads also specify a hand written cover letter.
Your cover letter should not be a copy of your CV. Specify some of your cover letter
achievements and be sure you know how to handle Cover Letter weakness. (Uncertain as to what
you're trying to say here).
A cover letter is a way of showing your writing and reporting skills.
Your cover letter should be customised per employer. However, if you are sending a lot of
CVs, this task could prove impossible. Try instead to have a cover letter per industry or per area.
Do not mention salary in your cover letter. If the job ad requests your expected salary then
mention a range rather than a specific amount. For example $10k -$15k rather than £12k.
43

3.1 SAMPLES OF COVER LETTER

3.1.1 COVER LETTER 1


Date
Maxwell Jones
Ganco Engineering
4567 Main Street
Yokomo, IL 99999

Dear Mr. Jones:


Recently, I completed a cooperative experience with an engineering firm in Northern California
where I was given the responsibility of managing a small project. I am looking for the
opportunity to perform in this capacity for Ganco Engineering. I believe my background and
experience will help me be an asset to your company in a very short time.
I have conducted survey and mapping assignments, participated in soil mechanics and foundation
formation, and performed preliminary structural analysis and design for a grocery store. I was
given the responsibility of producing a general lay-out for a new transportation system. I first
surveyed the area, produced a traffic analysis and survey, researched city rules and regulations for
compliance, and wrote a twenty-five page report depicting the feasibility of building a new
freeway off-ramp. My mathematical skills are excellent and I am very conscientious about
meeting deadlines and completing tasks unsupervised. If given the opportunity to accomplish an
assignment, I can develop a plan that will meet the needs of the project.
I am very interested in becoming a part of this project after reading your company brochure and
an article in the Civil Engineering Journal about your company’s involvement in building a new
mall in the area. I can be reached at the address and phone number below. I’ll be calling your
office within ten days to inquire on the status of my application. I look forward to hearing from
you.
Sincerely,
Marilyn Appleton
12300 Hilltop Drive
Mantana, CA 99444
(919) 345-5566
44

3.1.2 COVER LETTER 2

Date
Betty Bolo, Director
County Health Department
1000 Far Street
Chico, CA 95926

Dear Ms. Bolo:


Being able to teach individuals and groups about effective health practices and procedures has
been my goal since beginning my college career. To ensure that I acquired the skills and
knowledge necessary to become a health educator, I have volunteered to work in numerous
agencies, putting my academic theory and principles into practice.
I am equally comfortable working independently or as part of a team and am highly motivated to
provide an excellent product on time and under budget. I have extensive experience with the
needs of diverse clientele and can communicate in Spanish although I am not completely fluent.
Other skills I can bring to your organization include:
Knowledge of health disorders and their prevention.
Knowledge of counseling and teaching principles.
Ability to serve as a liaison and referral specialist between clients and supportive
agencies.
Understanding of health rules and regulations.
For more detailed information please refer to my enclosed resume. I would appreciate a personal
interview at your earliest convenience. I am eager to further discuss my qualifications and view
your facility.
Thank you for your consideration.
Sincerely,

Nola Dalans
57639 Lexington Circle
Chico, CA 95926
45

3.1.3 COVER LETTER 3

Mary Rider
Gottschalks
1122 Chalk Blvd
Los Angeles, CA

Dear Ms. Rider:


The World Review Newspaper is currently running your ad for a Junior Accountant to service a
small accounting department within Gottschalks. You will find my background and experience
directly applicable to your accounting needs and I have enclosed my resume for your review.
Over the years, I have developed and completed three (3) internships in accounting departments
in Northern and Southern California. In the last internship, I developed an efficient accounting
information system for a small manufacturer. In order to develop this system, I performed a cost
analysis and constructed a budget using an IBM Mainframe and Macintosh Personal Computer.
In my first internship, I performed all aspects of a major audit under extremely short deadlines.
Basic accounting principles come easy to me and I am extremely accurate in all my transactions.
Please contact me at the address and phone number below. I look forward to hearing from you. I
am geographically mobile and am willing to begin employment immediately.
Thank you for your consideration.
Sincerely,

Randy Ohlway
1123 Hoffer Ave.
Chico, CA 95926
(916) 343-5678
46

3.1.4 COVER LETTER 4

Jay Jones
Area Manager
Heublein, Inc.
816 Atlantic Avenue, Suite 10
Alameda, CA. 94501

Dear Mr. Jones:


I have been encouraged by Jack Quick, Placement Officer at California State University, Chico,
to contact you concerning your opening for a Sales Representative. After reviewing your
company brochure, I am confident that I can be an asset to your company and would appreciate
your reviewing the enclosed resume that depicts my sales characteristics and skills.
Accepting challenges is the foundation of my life experiences and something I do with
confidence. You will find me a totally committed individual with pride in being direct,
spontaneous and communicative. I can maintain records, perform numerical calculations with
accuracy and I need little direction to complete assigned tasks. These are the qualities that make
an excellent Sales Representative.
From past experiences and education, I have acquired persuasive techniques that are needed to
influence students, parents and customers in making choices. My leadership skills are developed
and have allowed me to spontaneously interact with ethnic diverse populations and all age
groups. I am a motivator and organizer and these skills have enabled me to effectively defuse
problem situations with customers using tact, thus creating a long-term client base. Teamwork is
another skill I have acquired and one I know is necessary for organizational cohesiveness. Over
the years, I have had to establish daily operational bases for projects/programs and provide the
direction to insure the progress and deadline were met.
I will appreciate the opportunity to meet and further discuss my qualifications and your sales
position. I will be contacting your office to follow up on this letter around the first week in
August. Looking for forward to hearing from you. Thank you in advance for your consideration.
Sincerely,
Martina Morelli
3433 Michelin Road
Chico, CA 95928
(916) 324-2020
47

3.1.5 COVER LETTER 5

January 30, 2005


Mr. Smith - Dir. of Human Resources
Raymond Kate Associates
524 Fair Lane Street
Any City, State 78194

Dear Mr. Smith:


I am responding to your advertisement in The City Tribune (dated 1/20/00), regarding the
Pharmaceutical Representative position. Please regard this letter as my formal application.
Enclosed is my resume showing my education, experience, and background.
I have over 7 years experience in the sales and marketing field, and 3 years experience as an LPN
staff nurse.
Throughout my sales and marketing career I won top sales awards, and trained other sales
representatives specific sales techniques to increase their sales. I enjoy working with the public,
as well, demonstrating products, and educating others in their uses. I believe I would excel in
pharmaceutical sales because I truly find sales a challenging and rewarding career; as well, my
nursing background offers an advantage in better understanding the products I would sell.
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Sincerely,
Sally B. Doe
Encl.
48

3.1.6 COVER LETTER 6

BILL J. DOE
942 Sunset Circle
Hampton, Virginia 84217
(555) 555-0000

Dear Employer:
In response to your advertisement regarding the safety/loss control position in your organization I
am enclosing a resume for your review. Please consider this letter as my formal application
presenting my background, education and experience.
I have over 8 years experience in the Health and Safety field; and I am well versed in the areas of
Health and Safety issues in conjunction with state and federal guidelines.
I have considerable experience in dealing with insurance claims and litigation; and a thorough
knowledge of the process and procedures of the corporate environment. I work well with people
and enjoy getting the work at hand completed.
Below is a list of agencies I have extensive consulting experience with:
Virginia Workers Compensation Commission -- Environmental Protection Agency --
Occupational Health and Safety Administration -- Department of Transportation -- Virginia
Natural Resources Conservation Commission -- Federal Aviation Administration
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Salary History:
Planned Health Care, Inc. $38,000.00
Jonet Group, Inc. $25,750.00
City of Millington $18,000.00
Sincerely,
Bill J. Doe
Encl.
49

3.1.7 COVER LETTER 7

October 31, 2002


Ted Schenkel, Recruiting Coordinator
West Coast Partners
7 Main St., 43 Floor
Los Angeles, CA 90015

Dear Mr. Schenkel:


I am a senior at California University majoring in English, and I am extremely interested in
position with West Coast Partners upon graduation.
Consulting is definitely the career I want to pursue. Work on my dissertation to this point has
involved extensive research, hypothesis formulation, hours of analysis, and team collaboration
with my mentor; this process is not unlike the consulting project cycle. In addition, my elective
coursework in microeconomics has increased my interest and honed my skills in the business
arena. A series of conversations with consultants at various firms - especially West Coast Partners
- has confirmed that consulting is the right career for me.
West Coast Partners appeals to me for a number of reasons. I am extremely interested in the life
sciences and telecom industries, and West Coast Partners is particularly strong in those industries.
I am also drawn to the small size of the firm, as I feel it would create more immediate
opportunities for leadership and a strong community environment. Finally, I have been incredibly
impressed with all of the consultants I've spoken with from your firm; each person is bright yet
humble, passionate yet and good-natured. I would be thrilled to join your firm.I have enclosed my
resume for your review.
I very much appreciate your time and consideration, and I hope to hear from your team in the
near future.
Sincerely,

Salley Kooman
50

3.1.8 COVER LETTER 8 VICTOR KEMP


1845 Avocado Rd. • Oceanside, CA 92054 • Tel: (760) 967-7317 • Cell: (760) 805-1985 •
vkemp@aol.com

May 17, 2002


Hiring Agent Name, Title
Company Name
Address
City, State Zip

Dear Hiring Manager:


I am writing in response to the position of Senior Design Engineer, advertised as being open with
your company at this time. I am an experienced Engineering professional who is skilled RF
design, systems design, fiber optics and optical systems, control systems, and many other areas. I
offer significant abilities in the areas of project and department management, document
preparation, and quality assurance. Now I would like to bring my more than 20 years of expertise
and knowledge to work for your company.
My ability to produce innovative and effective designs, work as a team player, and meet
deadlines, together with my attention to detail, have contributed to my successes in engineering.
I have performed and directed a wide variety of activities, including development and
implementation new systems and technologies in many different industries. I possess outstanding
design, analysis, and problem-solving abilities, and am adept at determining specifications,
preparing diagrams and schematics, and authoring all documentation. During my career I have
designed numerous products and components that are still in use today, including some that can
be found on the Moon.
I am skilled at working with clients, technical, and business teams to provide information and
solutions to potential and existing issues. I have directed teams, projects, and departments, and
am familiar with supervise all managerial functions, including recruiting, hiring, training,
scheduling, and budgeting.
I am an effective organizer and planner. My outgoing and friendly nature allows me to interact
well with other staff members at all levels and I am able to bridge the gap between technical and
non-technical persons.
The accompanying résumé can give you an idea of my potential for making a worthwhile
contribution to your company. I believe it may be mutually beneficial for us to meet. I will call
your office next week to inquire about the possibility of such a meeting.
Thank you for your time and consideration.

Sincerely yours,

Victor Kemp
51

3.1.9 COVER LETTER 9 BRIAN E. GRIFFIN


14 Sherry Lane • Kingston, MA 02364 • (781) 585-2234 • GriffinB@Adelphia.net

August 31, 2002


Name
Company Name
Street Address
City, State, Zip

Dear Hiring Manager:

I am writing in response to the position of Vice President of Corporate Banking and Business
Development, advertised as being open at this time with your bank. I am an experienced
Management professional with an extensive background in creating and directing corporate
banking and business development operations. Now I would like to bring my skills and
experience to work for your company.

My background in banking includes development and management of corporate banking


programs, loan portfolio management, and daily bank operations management and administration.
My ability to get identify, acquire, and grow corporate accounts, develop specialized corporate
banking products, and produce tremendous increases in assets under management and annual
revenue have all contributed to my successes in the banking industry, and to my rapid rise to the
executive level.

I am familiar with managing Commercial and Industry, and Commercial Real Estate, Investment
portfolios, and at my current position I have built my portfolio to $47 million in only three years.
While with First International Bank I produced $500 million in loan premium income for the
bank in just two years.

I possess excellent skills in analysis and business development, and am adept at preparing and
delivering reports and presentations to senior management and client executive teams. A hands-
on manager, I am able to motivate personnel at all levels. In addition, my tact and people skills
have helped to make me particularly effective in dealing with clients, attorneys, and other
members of the financial industry.

The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your company.

I will call you next week to inquire about the possibility of a meeting.

Very truly yours,


Brian E. Griffin
52

3.1.10 COVER LETTER 10 VICKI L. STEWART


310 Greenfield Rd. • Winter Haven, FL 33884 • (863) 318-1638 • vicki.stewart@us.cgeyc.com
May 10, 2002

Hiring Agent Name, Title


Company Name
Address
City, State Zip

Dear Hiring Manager:

I am writing to express my interest in the position of Business Development Manager,


advertised as being open at this time with your company. I am a talented healthcare systems
consulting professional, with experience in business and clinical systems. My background
includes extensive familiarity with the healthcare industry, developing and implementing
successful solutions for clients. Now I would like to bring my more than 13 years of consulting
and management experience to work for you.

My education and training, together with my penchant for detail, have all served to help make me
highly effective at what I do. I have a proven track record of producing dramatic increases in
sales and revenue, and am able to achieve added sales from existing customers. I am able to
work with clients to determine requirements and formulate solutions, set pricing, and oversee all
phases of implementation, from design to launch. My present position includes management of
all sales and business development activities for an 11-state region of the U.S., and I have
averaged over $4.5 million in sales for the past six years.

I possess well-developed technology abilities, and am familiar with a wide variety of healthcare
enterprise systems, including McKesson, Cerner, IDX, Premis, Quovadx, Siemens, and SSI. My
analysis and data management skills are top-notch, and I am adept at preparing and delivering
presentations. I am also skilled at training others in the use of software application.

The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your hospital.

I will call you next week to inquire about the possibility of a meeting.

Very truly yours,


Vicki L. Stewart
53

3.1.11 COVER LETTER 11


Leroy H. Frye
5534 West 134th St. • Hawthorne, CA 90250 • (310) 643-0107 • loadop@aol.com
February 5, 2003
Hiring Agent Name, Title
Company Name
Address
City, State, Zip
Dear Hiring Manager:

I am writing to you because I believe my experience and expertise in the areas of sales, business
development, and management qualify my uniquely for the position of Sales Director, currently
advertised as being open with your company. I am an award-winning sales and management
professional who has played a major role in promoting the growth and profitability of every
company for which I have worked. Now I would like to bring my abilities and knowledge to
work for your company.

My sales and business development experience has provided me with a strong understanding of
territory development, sales management, and problem solving, as well as account management
and customer service. I am able to identify, acquire, and develop accounts, and have been
recognized throughout my career for my ability to increase sales and revenue. In my present
position, in addition to serving as Acting Sales Manager, I have consistently exceeded all sales
and revenue goals, and have earned several major regional and national sales awards. My past
achievements are indicative of a dynamic leader who possesses strong people and organizational
skills.

My experience runs the gamut from account management, personnel training, and strategy
development to customer support and territory management. What I would bring to any position
includes superior communication skills, the ability to prepare and deliver effective presentations,
and a proven commitment to first-rate customer service and satisfaction.

The accompanying résumé can serve to provide you with greater details of my background , and
what I have to offer. I will call your office in a few days to inquire about the possibility of a
meeting.

Thank you for your time and consideration.

Sincerely,
Leroy H. Frye
54

3.2 Sample Letter of Inquiry


This sample letter of inquiry is a good base from which to start, the italic lettering is where you
have to insert your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Name of hiring manager]
I have been informed of a job opportunity as [specific position or area you are applying for] by
[name of referrer]. I am a very interested in such a position because [qualifications or related
work & interests].
I am currently employed at [name of organisation] as [title of position].
or
I have just graduated from [name of academic organisation]. [Achievements related to the
position] [Note: Read Writing about achievements guide]
I look forward to further discuss this job opportunity and how I can contribute to the success of
[name of organisation].
Sincerely, [sign your name ] [type your name ]
55

3.3 Sample Acceptance Letter


This is a sample acceptance letter to give you an idea on how to write your own letter, the
phrases in italics, should be replaced by your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Recruiter Name],
After having considered your offer for [Position title] at [Organisation title] it is with great
enthusiasm that I accept your offer. This job opportunity fits with my career expectations and
path and I therefore look forward to contributing to the success of [Organization title].
As we discussed, my starting salary will be [salary here] and health and life insurance benefits
will be [describe here].
I have handed in my notice form my current job, the notice period being [notice period length].
I look forward to start [work / training course] on the [starting date]. If you need any additional
documents please let me know.
Again, thank you.
Sincerely,
[sign your name ]
[type your name ]
56

3.4 Sample Declination Letter


[Date Declination Letter was written] [Date] [Address] [Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Recruiter Name],
I would like to thank you for your time to interview me for the position [Position title] at
[Organization title]. After having considered your offer carefully, I have decided that at this point
I cannot accept your offer because
Choose One
The salary offered is not to my expectations.
I can only considering full time employment.
The position offered does not fit in my career path.
I have received another more advantageous offer.
I do thank you for your thoughtful consideration and the employment offer I received and wish
you luck in your search for an appropriate candidate.
Sincerely,
[Sign your name]
[Type your name]
57

3.5 Sample Thank You Letter


This is a sample thank you letter to give you an idea on how to write your own letter, the phrases
in italics, should be replaced by your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Name of HR manager],
I would like to thank you for the opportunity you have given me for an interview for the
[Position title and reverence number]. I have learned a lot of new things about [Organization
Name].
This vacancy is right for me as I am qualified and experience to fulfill the duties required by the
position. The [info you learnt during interview] is also very interesting because I [have
experience qualification in info you learnt].
If you need any more information on my career history please do not hesitate to contact me.
Thank you for your time and I look forward to hear from you.
Sincerely, [Sign your name]
[Type your name]
58

3.6 Cover Letter - For unadvertised jobs


February 15, 2006
Ms. Courtney Fecik
Web Palace
421 Greet Street
Morgantown, WV 26505

Dear Ms. Fecik:


As website design firms are expanding rapidly due to the increase in small business, the need for
web designers is higher than ever.
Through my past work experience and master's degree program, I have gained the necessary
skills to become very successful in the web design industry. I feel that I would be a valuable asset
to your firm as you continue to expand. My web design and programming background could
bring an added level of expertise to your current team.
I will be finishing my master's degree program in May of 2006, and would be interested in
scheduling a meeting with you shortly there after. I feel that a meeting would allow us to better
understand each others needs.
Please contact me at your earliest convenience so that we can set up a time that works for the
both of us. I am eager to speak with you about the direction that your company is moving in.
Thank you for your time and consideration.
Sincerely,

Nicole Sonetti
59

3.7 Sending a Cover Letter by Email


Date: Tues, 15 Feb 2005 16:56:39 -0700 (EDT)
From: joe johnson [jjohnson@yahoo.com]
Subject: Customer Service Manager with three Years Experience
To: kate.long@longfirm.com
Content-Type: text/plain

Dear Ms. Long,


Being that I have three years of customer service experience in the promotional goods industry I
feel that I would be a perfect fit for your company. In addition to my work experience I have
received an MBA from the University of Michigan.
After starting out with my current company as a Customer Service Representative I was quickly
promoted to Customer Service Manager due to my exemplary performance. In my current
position I am responsible for the supervision of six representatives.
With your firm gaining new clients at such a rapid pace I am sure that you would like to have an
experienced Customer Service Manager to ensure customer satisfaction.
I would be delighted to meet with you in person to discuss this position. I will contact you within
the next two weeks to arrange a meeting. If you should want to speak before then, feel free to
contact me via phone at 304-685-4738. I am looking forward to speaking with you in person.
Thank you for your time.
Sincerely,

Joe Johnson
60

3.8 You can adapt this cover letter to your situation


February 16, 2006
Ms. Teresa Hock
Allegheny Marketing
4 Campbell Road
Carnegie, PA 15106

Dear Ms. Hock:


I recently came across an opening for your organization in the Pittsburgh, Pennsylvania area for a
Territory Account Manager. I feel that it fits my experience and qualifications perfectly, and I am
writing to express my interest in this position.
I am currently employed as the Sales Manager at Justifacts Credential Verification, Inc. Through
this position I have had the opportunity to enhance my sales and marketing skills on several
different levels.
Also, I previously held an intern position with Bayer Corporation in the Sales and Marketing
Department. This position allowed me to become familiar with all areas of the industry, and
provided me with the opportunity to work in several different areas of the organization.
My salary requirements are open to fit your needs. I am currently earning $27,000 per year, plus
commission.
I feel that an interview would be mutually beneficial. I will give you a call within the next 10
days to set up a time. In the meantime if you have any questions please feel free to contact me at
724-654-9081.
Thank you for your time and consideration.
Sincerely,

Nicole Wieclaw
61

3.9 Letter to a head hunter Cover Letter


February 16, 2006
Mr. Gary Lang
Lang and Associates
2000 McKnight Road
Pittsburgh, PA 15239

Dear Mr. Lang:


If you are aware of anyone who is searching for an experienced Sales Manager I would like the
opportunity to present my skills to them. My past experience in the sales industry includes
positions with Western Life, Sony Electronics, and Luxottica to name a few. My current company
is in the process of down sizing, and I feel that you may be able to help me in my search for a
new position. Some of my recent accomplishments that may be of interest to your clients include:
2005 Sales Manager of the year at Western Life. In 2005 I helped to increase eastern region sales
numbers by 212%. This was the greatest increase in any region, company wide.
Master's Degree in Business Administration that helped to advance my career by providing me
with the necessary educational groundwork excels in the sales industry.
Consistently received above average performance reviews during my 23 years in the sales
industry.
I am looking for positions in the tri-state area of Pennsylvania, Ohio, and West Virginia with a
starting salary range of $80,000-$90,000. I would be willing to look at any position in the sales
and marketing industry.
Also enclosed is my resume for your review. I would like to meet with you as soon as possible to
discuss my situation and any openings that you may have. You can reach me via phone at 724-
836-7076 or email at kahn@aol.com.
Thank you again for your time and consideration. I am looking forward to speaking with you in
the near future.
Sincerely,

Jake Kahn
62

3.10 A Guide to a Great Cover Letter

Part 1
A cover letter can be your biggest tool in landing an interview. While your cover letter will not
secure a job for you, it should at the very least be able to get your foot in the door.
Writing a cover letter is not a difficult task. It should be a concise, to the point letter that is no
longer than one page. The main purpose of a cover letter is to sell yourself to the company, and to
obtain an interview.
There are several key points that you need to keep in mind while writing a dynamite cover letter.
Tell the reader what position you are applying for
Make the reader want to learn more about you
Coincides appropriately with your resume
Show your personality
Prove to the reader that you are capable and knowledgeable
It is important to send a cover letter out with every resume. What good does a resume do the
hiring manager? Sure they will be able to see your experience and qualifications, but they want to
know more about you and how you express yourself.
When writing your cover letter keep in mind who you are writing to. You can write three kinds of
cover letters: One for an advertised opening, one to introduce yourself to a company as a cold-
contact letter, or a letter in which you mention someone from your network.
A letter for an advertised opening is the most common type. Most of the jobs that you apply for
will be open positions in which the hiring manager is expecting replies.
A cold-contact letter is one in which you send an introduction to the hiring manager asking if
they have any opening, or any need for your services. Some companies have openings available,
but do not advertise for them.
A network cover letter is a letter you send to the hiring manger of a company that one of your
network members works for. In the letter you can mention the name of your contact and that they
suggested you writing to them.
Part 2
The structure of these three cover letters is very important. It is necessary that the reader be able
to follow your letter clearly. Below are some tips to maintain a solid structure.
First paragraph should be why you are writing. Introduce yourself!
Next, state your qualifications, both academic and professional.
Tell the reader why you should get an interview, and why you are right for the job.
Request that the reader contacts you. Ask for a meeting.
A couple things that you should always mention and a few things you should never mention.
 Put great emphasis on the skills that you can bring to the job.
 Show how college prepared you for the working world. Include relevant classes and/or work
experience such as internships and co-ops.
63

 Use action verbs that show your positive attributes. NEVER use any negative verbiage in your
cover letter. Do not say 'I apologize', this shows the reader that you know you did something
wrong.
Do not bring up anything that you do not need to! In other words don't write anything to
the effect of 'Even though I do not have experience…'
Do not sound like you absolutely need the job. Sounding desperate puts the company in
the position of power.
Do not brag on your accomplishments.
Write a strong closing paragraph that asks for a meeting or an interview.
Know that we have the structure down; let's go over the actual content of the cover letter. This is
more important than the structure as it is going to introduce your personality to the reader. Some
things that you always want to include in your letter are:
Show what skills and experience you can bring to the company. Show your positive
qualities, and how they will fit in with the structure of the company.
Show that you have done your homework. By showing your knowledge of the company
and their industry, you are showing that you are already a step above the competition.
Customize your letter to match the advertisement. If a company is looking for sales skills,
talk up your past sales experience in your cover letter.
Be sharp, concise, and to the point with your letter. Do not make the reader search for
answers. He or she should be able to find them without looking.
Part 3
Keep in mind that you are not going to be the only applicant for a particular job. A bigger
company that has thousands of employees is going to command a high response rate. Also, a high
profile job in an industry that everyone wants to join will also command a lot of attention. You
need to do something that will set your letter off and raise you above the competition. Follow
these tips to make your letter stand out in the crowd.
Use bulleted lists that will help to set off your strengths. Bulleted lists allow for the reader
to quickly find what they are looking for. If a hiring manager has 100 cover letters and resumes to
sift through, yours will stand out because he or she can skim right down to the important points.
Add a post script or PS to your letter. This is one final way to get an important nugget of
information implanted in the readers mind. If at all possible handwrite the post script. This shows
a personal touch.
The main goal of the cover letter is to show your reader that you are unique and well qualified for
the position. You need to do something that shows you are head and shoulders above the
competition. If you can successfully do this you will be sure to receive more interviews, thus
increasing your chance to win your dream job.
Finally, always remember to sign your letter. If you do not, it looks like you are mass mailing
resumes in a last ditch attempt to find a job.
Some common mistakes to avoid:
Make sure you have the correct address and spelling of the hiring manager's name.
Be specific. You have a better chance of getting your resume in the right person's hands if
you address it to the right person. Never send a resume to a general human resources address
unless the employment ad says to do so.
64

Failing to ask for a meeting or an interview can be detrimental to your chances at landing
the job. If you do not do this, it looks like you are only making 'half an attempt.'
Even though you are trying to show the reader your skills, make the letter about them.
State what you can do for them, not what they can do for you!
Good Luck!

3.11 A CV or Curriculum Vitae:


Your Life History
Your Job History
Your Achievements
Your Skills
A CV or curriculum vitae is a marketing tool. With your CV you will be able to promote yourself.
Imagine the CV as being a brochure that will list the benefits of a particular service. The service being
your time and skills! When writing a CV look at it from your employers point of view. Would you stand
out against the competition (the other candidates) and would the manager want to talk you for a possible
job? You have to ask yourself these questions when writing your CV or curriculum vitae.
Networking and interviewing are essential for your job hunt and your CV is just the first step in the job
search. However a CV will be your first contact with potential employers and will open the door. If you
are invited for an interview you would then be in a position to explain and expand on what is in your CV.
A CV is an essential tool in your job search. When applying for a vacancy you generally first have to
send your CV to present yourself to the prospective employer.
Why Write a CV?
To apply for a job within the same field.
You like what you do, but you want to do it somewhere else! Make sure your CV highlights your
achievements. Writing a CV is easy but writing a good CV isn't! Achievements can show the employer
that you are able to meet objectives, something all employers are looking for.
To apply for a job within a different field.
So the time has come for a career overhaul. You have thought hard and decided that you do not want to
pursue a career in the current direction. Write a CV that highlights any experience or qualifications in this
new area. You would also need a reason in your CV outlining why you want to make a career change.
To summarize your life achievements.
Having a full CV, is always a good idea as you never know when a good opportunity will come up. Keep
your CV updated at all times, adding any relevant courses or qualifications. This way, when you find
yourself applying for a job in three months time your CV will already be written and having to remember
all your courses/experiences/projects will not be an issue. If you then apply for a different position, all you
will need to do is edit your CV to suit the particular post.
65

3.11.1 Sample Curriculum Vitae Template

CONTACT INFORMATION
Name
Address
Telephone
Cell Phone
Email
PERSONAL INFORMATION
Date of Birth
Place of Birth
Citizenship
Visa Status
Sex
Optional Personal Information:
Marital Status
Spouse's Name
Children
EMPLOYMENT HISTORY
List in chronological order, include position details and dates
Work History
Academic Positions
Research and Training
EDUCATION
Include dates, majors, and details of degrees, training and certification

High School
University
Graduate School
Post-Doctoral Training
PROFESSIONAL QUALIFICATIONS
Certifications and Accreditations
Computer Skills
AWARDS
PUBLICATIONS
BOOKS
PROFESSIONAL MEMBERSHIPS
INTERESTS
66

3.12 Samples of CV
Allen Yan
(86)1338-1111-420
yhnasa@123.com
EDUCATION
Sep 2002---Present, Shanghai University, BE
Candidate for Bachelor in Mechanical Engineering degree (ME).
Major academic courses highlights: Company Property Management; Marketing; Economics;
English
Technology Communication; Information Management System; Modern Fabrication System.
May 2006, Certified Public Accounting Training (CPA)
OCCUPATION
Dec 2005----present, ITT Flygt investment. China
Application Engineer, Sales & Marketing
Application support and industry projects tracing to sales office to achieve the sales budget and
new industry market application research.
Pay suitable visits to end users and DI for seminars and technical presentations with salesperson
or distributors while collect marketing information and competitor information analysis.
July 2005----Sep 2005, Intel Products Co., Shanghai, China
CPU Assembly Engineer (Internship)
Analyzed the yield ratio trend, documented and solved the current problems.
Participated in the training of marketing, business process modeling and analysis at Intel
University.
Visualized a project review with impressive presentation and multi-media animation, which was
highly appreciated by department manager.
June 2005 - July 2005, GF Fund Management Co., LTD.
Campus Intern
Analyzed investment principles and mislead of related financial derived products
Formulated the scheme of market popularization and network marketing.
AWARDS
2003-2004, Second-Class Scholarship for Excellent Students of Shanghai University.
2004-2005, the Imagine Ambassador of Shanghai Tennis Popularization.
COMPETENCIES & INTERESTS
English Ability: Band 6 and the intermediate test of interpretation.
Germany Ability: 600 hours of Germany lessons in TongJi University.
Computer Skills:
National Computer Lever 3rd Certificate. ( Network Communication )
Professional Certificate of Assistant Information Officer (AIO).
C++, VBA, Provision, JMP, AutoCAD, 3Dsmax, Photoshop, Solidworks, Aftereffect
Personal Interests:
Basketball (Skills); skating (Speed); English (elegant); Snooker (Stable)
67

John Smith
Street, City, State, Zip
Phone: 555-555-5555
Cell: 555-666-6666
email@email.com
Objective:

Assistant Professor, Psychology

Education:
Ph.D., Psychology, University of Minnesota, 2006
Concentrations: Psychology, Community Psychology
Dissertation: A Study of Learning Disabled Children in a Low Income Community
M.A., Psychology, University at Albany, 2003
Concentrations: Psychology, Special Education
Thesis: Communication Skills of Learning Disabled Children
B.A, Psychology, California State University, Long Beach, CA, 2000

Experience:
Instructor, 2004 – 2006
University of Minnesota
Course: Psychology in the Classroom
Teaching Assistant, 2002 – 2003
University at Albany
Courses: Special Education, Learning Disabilities

Research Skills:
Extensive knowledge of SPSSX and SAS statistical programs.

Presentations:
Smith John (2006). The behavior of learning disabled adolescents in the classrooms. Paper
presented at the Psychology Conference at the University of Minnesota.
Publications:
Smith, John (2005). The behavior of learning disabled adolescents in the classroom. Journal of
Educational Psychology, 120 - 125.
Grants and Fellowships:
RDB Grant (University of Minnesota Research Grant, 2005), $2000
Workshop Grant (for ASPA meeting in New York, 2004), $1500
68

Awards and Honors:


Treldar Scholar, 2005
Academic Excellent Award, 2003
Skills and Qualifications:
Microsoft Office, Internet
Programming ability in C++ and PHP
Fluent in German, French and Spanish
References:
Excellent references available upon request.
69

Sample Curriculum Vitae International


Name: Ollman Mohd. Kishk
Vision:
To increase the shareholder value and maximizing profit by improving the operational efficiencies and
maximum utilization for the available resources.
Keys of success:
Integrity & Ethics
Leadership
Teamwork
Training
Recognition
Communication
Continuous Improvement
CONTACT INFORMATION
3rd Ind. city Riyadh Phone: +99999.1111111 (Ext. 999)
P. O. Box 99999 Phone (Evening): +9999.2222222
13333 Mobile: +999.3333333
Riyadh, Saudi Arabia Fax: +99999.4444444
E-Mail: mail@mail.com

CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education and experience.

PERSONAL INFORMATION
Nationality: Jordan
Resident of: Saudi Arabia
Birth date: 14 Jan, 1973
Gender: Male
Marital Status: Married
Number of 1
Dependants:
70

PROFESSIONAL EXPERIENCE
EDUCATION
December 2004: Middleham University, United States
Masters, MBA by Distance Learning
November 2004: Hilal Conferences & Exhibitions, Dammam, Saudi Arabia
Certification/Diploma, The Annual Insulation Conference 2004
July 2004: Amiantit Group Safety & Environmental Dept., Dammam, Saudi Arabia
Certification/Diploma, Permit To Work System
May 2004: National Inspection & Technical Testing Co. Ltd., Dammam, Saudi Arabia
Certification/Diploma, Internal EMS Auditing
April 2004: Group safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Accident Investigation And Analysis
December 2003: Meric Training & Consulting, Dubai, Saudi Arabia
Certification/Diploma, Improving Productivity Through Quality & Cost
Reduction
December 2003: Progress Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Effective Budgeting & Operational Cost Control
May 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 985 Classification (Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 205 Basic Data For discrete Manufacturing
(Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 206 Basic Data part 2 (Production Planning)
October 2002: Group of Safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Emergency Evacuation Plan
July 2002: Intelligroup Asia Private Limited, Dammam, Saudi Arabia
Certification/Diploma, SAP R / 3 Production Planning( Training &
Implementation)

Period From April 2002 to July 2002


June 2002: Group Safety & Environmental Dept. Of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Home Safety & Actual Fire Drill
April 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 050 Customization (Production Planning)
March 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 100 Plant Maintenance
71

March 2002: SAP Arabia Education, Dammam, Saudi Arabia


Certification/Diploma, AC 040 Cost Management & Controlling
March 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 955 Batch Management (Production Planning).
February 2002: New Horizons Computer Learning Center, Dammam, Saudi Arabia
Certification/Diploma, Microsoft Excel XP Level (2)
October 2001: Institute For International Research, Dubai, United Arab Emirates
Certification/Diploma, Finance For Engineers Seminar
April 2001: National Inspection & Technical Testing Co. Ltd. (FAHASS / TUV),
Dammam, Saudi Arabia
Certification/Diploma, ISO 14001(Environmental Management System)
January 2001: Hay Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Hay Job Evaluation
October 2000: The Institute Of Industrial Management & Information Technology,
Dammam, Saudi Arabia
Certification/Diploma, Global Learning Organizations
October 2000: Owens Corning, Ohio, United States
Certification/Diploma, ISB Licensee Product / Process Understanding
Seminar
November 1999: institute Of Industrial Management & Information Technology,
Dammam, Saudi Arabia
Certification/Diploma, Challenges in Quality & Maintenance Management in
the Year 2000 & beyond
September 1999: FAHSS / TUV, Dammam, Saudi Arabia
Certification/Diploma, ISO 9001: Year 2000 Version
February 1998: FAHSS / TUV IQM Middle east, Dammam, Saudi Arabia
Certification/Diploma, Internal Quality Auditors ISO 9000
June 1995: Mutah University, Karak, Jordan
Bachelors in science of chemistry
72

SKILLS
Skill Level Years practiced
MS Word, MS Excel, Power point, Intermediate More than 9 years

LANGUAGES
Language Level
Arabic Expert
English Expert

REFERENCES
Reference Relation Phone E-Mail
Abdul Rahman Galeb Baglaf steel +999.55555555 aaab@mail.com
GM Company
Walid Mohammad Mustafa Amiantit +888.66666666 bcd@mail.com
Legal Advisor
73

SANTHOSH.B
Sankar reddy,
#5588, konappa nagar,
Electronic City,
Bangalore-560100
Mobile No: 21-99999999
E-mail: ssss@ssssl.com
OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers
Professional growth while being resourceful, innovative and flexible.
IT EXPOSURE
EDUCATION:
Maharaja Engineering College - May, 2006
B.TECH (Information Technology)
Percentage scored: 67%
Shri Ganga Higher Secondary School - Mar, 2002
Percentage scored: 88%
Govt Boys Higher Secondary School - Mar, 2000
Percentage scored: 68%
TECHNICAL EXPERIENCE:
Languages: C, C , CORE JAVA, VB 6.0,UNIX shell scripts, HTML
Platforms: Windows xp/98/95,2000,NT, Red hat Linux (9.0, ES, WS)
Concepts: networking, operating systems
CERTIFICATIONS:
Red Hat Certified Engineer (RHCE) -Enterprise Linux 4 # 1114006719821418
Expertise in: Installing Red hat Linux configuring servers (DNS, FTP, NFS, NIS, SAMBA,
APACHE, DHCP, MAIL), Trouble shooting, user permissions (LVM)
Brain-bench certified Linux Assessment #T20110714001A
PROJECT EXPERIENCE:
1. Final Semester Project as Part of the B.TECH Curriculum.
2. Project Name: "Integrated Java Based Web server"
3. Description: The powerful web server that enhances java based applications and provides
authentication.
MINI PROJECTS:
1. Creating a Manual Dictionary in V.B. 6.
2. Deleting the files concurrently using shell scripts
ELECTIVES TAKEN:
Linux Servers, Distributed systems
OTHER ACTIVITIES & HOBBIES:
Organizing various cultural & WON Prizes.
Reading E-books
Net surfing
74

PERSONAL DETAILS:
Name: Santhosh.B
Age & DOB: 21 years, 21-06-1985
Sex: Male
Marital Status: Single
Nationality: Indian
Permanent: 18/120, Gurusamy Nagar,
Address V.L.Road,
Peelamedu,
Coimbatore-04
TamilNadu, India
Contact Number: 0111 -11112027
Languages Known: English, Tamil
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(SANTHOSH.B)
75

Frank D. Riello
9 Termasen Dr. • Stony Point, NY 10980 • (845) 942-0495

A talented Business Management professional with extensive sales and customer service
experience

Summary of Qualifications
• More than 10 years of management experience.
• Proven ability to lead effective sales teams.
• Familiar with all aspects of business management.
• History of increasing sales and profitability.
• Adept at planning, promotions, and forecasting.
• Hard working, able to multi-task effectively.
• Outstanding training, leadership, and communication skills.

Professional Experience
Cousins Deli, Stony Point, NY 1992
– Present
Owner / Manager
Founded and manage highly successful delicatessen and catering operation.
Oversee and assist with all daily activities, including hot / cold meal and salad preparation,
opening and closing functions, and customer service.
Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors,
ensure all deliveries accurate and on time.
Hire and train employees, prepare weekly schedules, monitor and evaluate performance.
Develop and implement new sales and marketing strategies to increase business and market
share.
Responsible for all bookkeeping, payroll, and cost control.

M&H Sales & Marketing, Tarrytown, NY 1983-1992


District Sales Manager (1985 – 1992)
Directed sales management activities for entire New York metropolitan area consisting of
eight headquarter accounts covering more than 550 retail outlets.
Increased sales 10% through effective sales planning and improved shelf presence of
product line.
Introduced 40-plus new products to accounts, maintained 100% product line distribution.
Consistently achieved or exceeded all sales quotas each year.
76

Prepared, presented, and arranged promotions, sold displays / distributions to support


promotions.
Created and designed section layouts (plan-o-grams) for accounts.
Supervised and scheduled job assignments for retail sales force.

Territory Sales Manager (1983 – 1985)


Carried out sales and merchandising for Rockland and Orange counties. Sold displays to
increase sales volume, implemented and maintained section layouts.
Met all sales objectives, recognized for leading one of company’s highest-rated territories.

Food Emporium, Valley Cottage, NY 1981


– 1983
Grocery Department Manager
Managed daily operations, scheduled staff assignments, supervised staff.
Maintained inventory control system, monitored and approved incoming deliveries.
Arranged promotional displays. Worked closely with vendors on promotions and sales.
Promoted rapidly from Clerk to Dairy Manager to Grocery Manager.

Education
St. Thomas Aquinas College, Sparkill, NY
B.A. in Business Administration, concentration in Marketing (1980)

Keywords: Manager, Senior Manager, Sales Manager, District Manager, Sales and Marketing,
Business Development, Regional Manager, Territory Manager, Account Manager, Account
Executive
77

Carrie Dillon
900 Jefferson Wood Lane • Greensboro, NC 27410 • (336) 339-6643 • carridillon@hotmail.com

Sales and Marketing ~ Sales Associate ~ Business Development ~ Territory Sales

• Recent graduate with previous business experience.


• Extensive customer service background.
• Able to learn and apply quickly and effectively.
• Knowledgeable in technology and health care.
• Hard working, detail oriented, able to multi-task.
• Excellent communication and presentation skills.

Professional Experience and Accomplishments


Business and Customer Service
Administrative Assistant for college Athletic Office. Managed telephones and all
correspondence.
Performed word processing, created and maintained spreadsheets, prepared PowerPoint
presentations.
Responsible for administrative functions such as filing, data entry, and visitor relations.
As Hostess / Team Leader, provided personalized customer service to patrons in fine dining
settings.
Supervised customer service, ensuring prompt delivery of orders and highest levels of
service at all times, for both restaurant floor and catered events.
Performed staff orientation and training, assisted with scheduling.
Met or exceeded all sales goals. Consistently recognized for Outstanding Sales and
Customer Service.
Education
Served in paid and volunteer positions as teacher and instructor for youth and women’s
organizations.
Instructed athletics and anger management programs at YMCA, for children grades K
through five.
Taught dance studies for youths and teenagers for three years.
Carried out tutoring and physical training for children with learning disabilities and / or
from low income environments.
Provided life skills education for developmentally-delayed teenager. Set short and long-
term goals, monitored progress, and assisted with accomplishment of daily objectives.
78

Healthcare
Served as live-in caregiver for developmentally delayed and physically challenged
teenager.
Distributed medications on fixed schedules, for conditions such as seizures, attention deficit
syndrome, and uro-genital ailments.
Communicated regularly with healthcare professionals, managed regular and emergency
situations relating to physical and developmental issues.

Employment History
Habilitation Technician, Private, Greensboro, NC (1996 – Present)
Hostess, Tripps, Greensboro, NC (2002 – Present)
Youth Mentor, University of North Carolina, Greensboro, NC (2001)
Hostess / Team Leader, Sabino’s, Greensboro, NC (2000 – 2002)
Bridges to Success Teacher, Guilford County YMCA, Greensboro, NC (2000 – 2001)
Hostess / Team Leader, Brookridge, Mt. Olive, NC (1998 – 2000)
Administrative Assistant, Mt. Olive College, Mt. Olive, NC (1998)
Youth Dance Instructor, CC Dance Company, Madison, NC (1995 – 1998)

Education
B.A. in History, University of North Carolina, Greensboro, NC (2002)

Computer Skills
Windows, MS Office, PowerPoint, Internet
Additional Information
Completed semester abroad in Spain, 2002
Miss America Preliminaries, Scholarship Recipient (1999, 2000)
79

Robert D. Bush
4541 East Lake Harriet Pkwy • Minneapolis, MN 55409 • (612) 824-2428 • rbush@mn.rr.com

Talented Financial Management professional with exceptional Sales and Management skills
• Over nine years of Financial Management experience.
• Proven ability to increase sales and revenue.
• Familiar with managing high net worth accounts.
• Adept at leading and training sales teams.
• Consistent record of growing territories and portfolios.
• Excellent resentation/communication skills.
• Knowledgeable in high net worth estate / tax planning.
• Previously held multiple NASD registrations.

Professional Experience
Windsor Financial Group LLC, Minneapolis, MN
1996 – 2003
Director of Sales (2002 – 2003)
Coordinated efforts of six portfolio managers, responsible for entire Minnesota territory as
well as large number of national accounts. Company focused on high net worth clients of over
$1,000,000.
Developed policies and sales strategies to increase funds under management, acquire new
clients, and motivate portfolio managers, while concurrently performing individual sales.
Acquired $66 million in new assets through personal sales between 2002 and 2003.
Managed total of $254 million in assets, accounting for 45% of company’s total $450
million assets under management.
Created and implemented “Campaign 2005,” marketing / sales plan designed to increase
assets under management by specific goals each year from 2002 to 2005. Plan included increased
use of referrals, improved training, and motivational techniques.
Produced $89 million in additional assets in first year, exceeding $60 million goal.
Responsible for 143 of company’s 295 high net worth relationships (48%).

Vice President (1996 – 2002)


Marketed company’s services and products to high net worth accounts of $500,000 and up,
primarily high net worth individuals, pensions, and foundations.
Generated and qualified leads, utilizing outside referral sources (attorneys, accountants,
etc.), networking, community marketing, and cold calls. Prepared and conducted seminars.
Averaged over $37 million in new assets each year for five years, including producing $58
million in 2000 and $52 million in 2001.
80

Consistently exceeded all goals, increasing assets under management year over year.

Prudential Securities, Minneapolis, MN 1995 – 1996


Stockbroker
Carried out sales and marketing of stocks, bonds, mutual funds, annuities, and life
insurance.
Grew portfolio of assets under management to more than $5 million.

Paine Webber, Minneapolis, MN 1994 – 1995


Stockbroker
Managed portfolio of accounts, providing sales and marketing of products and services.
Built assets under management to more than $6 million.

Education
BA in Business Administration, St. Norbert College, De Pere, WI (1994)
Licenses
Previously held Series 7, 63, 65, and Minnesota Insurance Sales licenses

Computer Skills
Windows, Word, Excel, Access, Bloomberg
81

REFERENCES

Alan Bond. 2000. Successful Business Letters for All Occasions. Cambridge: CUP

Corey Sandler, Janice Keefe. 2000. 1001 Letters for All Occasions. New York: Adams Media
Corp

Deb Gottesman. 2001. The Interview Rehearsal Book. Cambridge: CUP

Harold E. Meyer. 2001. Lifetime Encyclopedia of Letters. Cambridge: CUP

Jeffrey Taylor. 2000. Monster Careers: Interviewing: Master the Moment That Gets You the Job.
Cambridge: CUP

Matthew J. DeLuca. 2001. Best Answers to the 201 Most Frequently Asked Interview
Questions. Oxford: OUP

Matthew J. DeLuca. 2001. 201 Best Questions To Ask On Your Interview.Oxford: OUP

Matthew J. DeLuca. 2002. More Best Answers to the 201 Most Frequently Asked Interview
Questions. Oxford: OUP

Neil M. Yeager. 1998. Power Interviews: Job-Winning Tactics from Fortune 500 Recruiters,
Revised and Expanded Edition. Cambridge: CUP

Robert W. Bly. 2001. Webster's New World Letter Writing Handbook. New York: Adams Media
Corp

Taylor S. 1998. Model Business Letters, e-Mails and Other Business Documents. Cambridge:
CUP

Valorie Lorraine Cason. 2001. The Right Words for Any Occasion. New York: Adams Media
Corp
1

Chapter 1:

HOW TO FILL OUT A JOB APPLICATION FORM


When you apply for a job, you are usually required to fill out a job application form. Most
employers review your application before they choose to see you. It can also form an important
first impression of you. To increase your chances for an interview, follow these guidelines:
1. Read the entire form carefully. Know what is being asked before filling out the form. Answer
each item truthfully. Employers may use the application form to judge how well you follow
instructions and how careful you may be as an employee.

2. Fill in the blanks completely, accurately, neatly, and to the best of your ability. Print or write
clearly so it is easy to read. Answer all questions. Answers should be brief and consistent. Write
"does not apply" where not applicable. Check your answers for correct spelling, grammar,
punctuation, completeness, and accuracy.

3. Type the form if possible.

4. Describe all of your skills and abilities.

5. Know the deadline for applying and where to deliver your application.

6. Be prepared to answer the following basic parts of an application form:

PERSONAL INFORMATION: List name, mailing address, phone number, and social security
number. If you do not have a phone number, have a number where messages can be left for you.

POSITION DESIRED: Spell correctly the job for which you are applying. Specify full-time or
part-time, type of employment (permanent, temporary, or summer only), and the date you can
start.

EDUCATION AND TRAINING: List academic, vocational, and professional education and
schools attended. Be prepared to attach copies of certificates or other documents.

SPECIAL JOB-RELATED SKILLS, TRAINING, LICENSES,


ANDACCOMPLISHMENTS: Listing these will make you stand out from other applicants. List
the types of equipment and tools that you are able to use and the licenses you have. List ability to
speak and write other languages as well if relevant to the job for which you apply.
2

EMPLOYMENT HISTORY (BEGIN WITH MOST RECENT JOB): List employer's name,
current address and telephone number, supervisor, job title, dates of employment, salary, and
reason for leaving. Describe your job duties clearly. Use action verbs. Concentrate on skills
which will interest the employer. The job description can provide clues about important skills.
Explain gaps in your work history.
REFERENCES (CHARACTER AND/OR PROFESSIONAL): Provide names, current
business addresses, and current phone numbers of people, not including relatives, who can speak
positively about you. Clergy members, teachers, counselors, friends who are in business, and
leaders of organizations and in the community usually make good references. Be sure to ask for
their permission before listing them and verify where they can be reached. You may also want to
give them a copy of your resume so they know more about you. Have enough references so that
no one person is constantly called about you.

7. Sign and date the application in the space(s) provided.

8. Have copies of transcripts, letters of recommendation, and other documents ready to attach to
your application form.

9. Keep a copy of your completed application so you can review it before your interview.
3

1.1 Sample Job Application Form 1


It is our policy to comply with all applicable state and federal laws prohibiting discrimination in
employment on race, age, color, sex, religion, national origin or other protected classification.
Name: ______________________ _________________ ___________ Date:___________

Last First Middle

Address: ____________________ ___________________ _____________ _______________

Street City State Zip Code

Telephone: ________________

Are you over 18 years old? [ ] Yes [ ] No


Are you a U.S. citizen or otherwise authorized to work in the U.S. on an unrestricted basis? [ ]
Yes [ ] No
How did you learn of this opening? _________________________________________

_____________________________________________________________________
Have you ever worked here before? [ ] Yes [ ] No
Are there any hours, shifts or days you cannot or will not work?

_____________________________________________________________________
Shift preferred: Part-time ____ Full-time____
Are you willing to work overtime as required? [ ] Yes [ ] No
Have you ever been convicted of a felony? [ ] Yes [ ] No
(Conviction will not necessarily disqualify an applicant for employment.) If yes, describe
conditions:_____________________________________________________

1.2 Sample Job Job Application Form 2

NAME (Last, First, Middle) SOC. SEC. #


________________________________________ ___________________

PHONE NO.
ADDRESS (Number and Street, City, State, Zip Code)
________________________________________
(___)______________

POSITION DESIRED Full-time Part-time


4

___ ___
________________________________________
Temporary ___

HAVE YOU WORKED FOR THIS COMPANY BEFORE? Yes ___ No ___

IF YOU ARE A MINOR UNDER AGE 18, DO YOU HAVE


A CERTIFICATE OF AGE OR EMPLOYMENT? Yes ___ No ___
EDUCATION

NAME AND ADDRESS DEGREE/


OF SCHOOL MAJOR DIPLOMA
High
School _________________________ ____________ ____________

_________________________ ____________ ____________

_________________________ ____________ ____________

_________________________

College _________________________ ____________ ____________

_________________________ ____________ ____________

_________________________ ____________ ____________

_________________________

Trade, business, ____________ ____________


other
____________ ____________

____________ ____________
5

SPECIAL SKILLS AND QUALIFICATIONS: List job-related licenses, skills, training,


honors, awards, and special accomplishments

_____________________________________________________________

_____________________________________________________________
EMPLOYMENT HISTORY: (START WITH PRESENT OR LAST POSITION)

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________

From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________


6

From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________

Employer: _____________________________________________________

Address:______________________________________________________

Supervisor: ____________________________________________________

Phone: _______________________________

Position Title: ___________________________

From: ______________ To: ______________

Duties: ____________________________________________________
__________________________________________________________

Salary: _______________ _______________


(first) (last)

Reason for leaving: _____________________


MAY WE CONTACT YOUR PRESENT EMPLOYER? Yes _____ No _____
REFERENCES: (EXCLUDE RELATIVES AND FORMER EMPLOYERS)

Name/Title Address and Phone No. Occupation


I CERTIFY THAT THE INFORMATION CONTAINED IN THIS APPLICATION IS
TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE AND UNDERSTAND
THAT ANY FALSE INFORMATION ON THIS APPLICATION MAY BE GROUNDS
FOR NOT HIRING ME.
DATE________________SIGNATURE______________________________
7

1.3 Job Application Form 3


Instructions: Print clearly in black or blue ink. Answer all questions. Sign and date the form.
PERSONAL INFORMATION:
First Name _____________________________
Middle Name ___________________________
Last Name _____________________________
Street Address
_______________________________________________________
City, State, Zip Code
_______________________________________________________
Phone Number
(___)___________________________________
Are you eligible to work in the United States?
Yes _______ No_______
If you are under age 18, do you have an employment/age certificates?
Yes ___ No ___
Have you been convicted of or pleaded no contest to a felony within the last five years?
Yes_______ No_______
If yes, please explain: _________________________________________
__________________________________________________________
POSITION/AVAILABILITY:
Position Applied For
________________________________________
Days/Hours Available
Monday ____
Tuesday ____
Wednesday ____
Thursday ____
Friday ____
Saturday ____
Sunday ____
Hours Available: from _______ to ______
What date are you available to start work?
________________________________________
EDUCATION:
Name and Address Of School - Degree/Diploma - Graduation Date
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Skills and Qualifications: Licenses, Skills, Training, Awards
_____________________________________________________________
8

EMPLOYMENT HISTORY:
Present Or Last Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ____________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
Previous Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ___________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
May We Contact Your Present Employer?
Yes _____ No _____
References:
Name/Title Address Phone
_________________________________________________________________
_________________________________________________________________
I certify that information contained in this application is true and complete. I understand that false
information may be grounds for not hiring me or for immediate termination of employment at any point in
the future if I am hired. I authorize the verification of any or all information listed above.
Signature______________________________
Date__________________________________
9

1.3 Applicant Information


Applicant Name _____________________
Home Phone _______________________
Other ____________________________
Email Address _____________________
Current Address:
Number and street ____________________
City ________________________________
State & Zip ____________________________
How were you referred to Company?:___________________________
Employment Positions
Position(s) applying for:________________________________
Are you applying for:
Temporary work – such as summer or holiday work? [ ] Y or [ ] N
Regular part-time work? [ ] Y or [ ] N
Regular full-time work? [ ] Y or [ ] N
What days and hours are you available for work?___________________________________________
If applying for temporary work, when will you be available?
___________________________________________
If hired, on what date can you start working? ___ / ___ / ___
Can you work on the weekends? [ ] Y or [ ] N
Can you work evenings? [ ] Y or [ ] N
Are you available to work overtime? [ ] Y or [ ] N
Salary desired: $________________________________
Personal Information:
Have you ever applied to / worked for Company before? [ ] Y or [ ] N
If yes, please explain (include date): ________________________
Do you have any friends, relatives, or acquaintances working for Company? [ ] Y or [ ] N
If yes, state name & relationship: ________________________________
If hired, would you have transportation to/from work? [ ] Y or [ ] N
Are you over the age of 18? (If under 18, hire is subject to verification of minimum legal age.) [ ] Y or [ ]
N
If hired, would you be able to present evidence of your U.S. citizenship or proof of your legal right to
work in the United States? [ ] Y or [ ] N
If hired, are you willing to submit to and pass a controlled substance test? [ ] Y or [ ] N
Are you able to perform the essential functions of the job for which you are applying, either with / without
reasonable accommodation? [ ] Y or [ ] N
If no, describe the functions that cannot be performed
_____________________________________________________________
(Note: Company complies with the ADA and consider reasonable accommodation measures that may be
necessary for eligible applicants/employees to perform essential functions. It is possible that a hire may be
tested on skill/agility and may be subject to a medical examination conducted by a medical professional.)
Have you ever been convicted of a criminal offense (felony or misdemeanor)? [ ] Y or [ ] N
10

If yes, please describe the crime - state nature of the crime(s), when and where convicted and disposition
of the case.________________________________________________________________
(Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense.
The date of the offense, the nature of the offense, including any significant details that affect the
description of the event, and the surrounding circumstances and the relevance of the offense to the
position(s) applied for may, however, be considered.)
Education, Training and Experience
High School:
School name: ________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: _______________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: _______________
College / University:
School name: __________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: __________________
Vocational School:
Name: ________________________
Address:______________________
City, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma? : __________________
Military:
Branch: ________________________
Rank in Military:________________________
Total Years of Service: ________
Skills/duties: ________
Related details:________________________________
11

Chapter 2:
INTERVIEW
2.1 Before the job interview
Know the company.
Your knowledge of the prospective employer will contribute to the positive image you want to
create. Research the company before the interview. Talk to others who work there; ask for
information about the firm and for a job description when the interview is set up; use the Internet
and your local library reference books on public and private organizations.
Know the job.
Learn everything you can about the job you're interviewing for and how your previous experience
and training qualify you for this position.
Know yourself.
Review your resume before the interview to have it fresh in your mind, because it will be fresh in
the mind of the person who interviews you. Better yet, have it in front of you on the table.
Prepare questions of your own.
Employers are as interested in your questions as they are in your answers. And they'll react
favorably if you ask intelligent questions about the position, the company and the industry.
(Examples: Where does this position fit into the company as a whole? Is there any problem on
this job with waste/accuracy/meeting quotas, etc.? What is the largest single problem facing your
staff now?).
Get the big picture.
Visualize the entire interview, from start to finish. See yourself as performing with style and
confidence. How will the interview end? Will you get a job offer or be called back for a second
interview? How much salary do you want? What kind of benefits? The research you do ahead of
time will give you an idea of what to expect. Be ready for any eventuality.

2.2 During the job interview


Make a Good First Impression.
The outcome of the interview will depend largely on the impression you make during the first
five minutes. To succeed, you must project a professional, competent and enthusiastic image.
Your aim is to convince the interviewer that you would be an asset to the company. Keep the
following in mind:
Be punctual.
Do whatever it takes to arrive a few minutes early. If necessary, drive to the company the night
before and time yourself. Allow extra time for traffic, parking and slow elevators.
12

Dress right.
Your clothing should be appropriate for the position you're seeking. Attire must fit well within
the office and be immaculate. If you don't know what the typical attire at the company is, call and
ask! Shoes should be polished; pants/skirts and shirts pressed.
Shake well.
A firm handshake is appropriate and projects confidence. Make eye contact when you shake.
Speak correct body language.
Send the right message by standing straight, moving confidently, and sitting slightly forward in
your chair.
Let the employer lead into conversations about benefits.
Your focus on salary, stock options and vacation time can turn off an otherwise-interested
interviewer.
Be honest.
Tell the interviewer about your work skills, strengths and experience, including any volunteer
work you have done. If you haven’t had a particular kind of experience, say so, but also
demonstrate your ability to learn new skills by changing the focus back to a time when you did so
for a prior employer.
Be enthusiastic.
Show your clear interest in the job you are seeking and in the business. Smile and make frequent
eye contact. Listen attentively and take notes.
Find common ground.
Pictures, books, plants, etc., in the office can be conversation starters.But beware! I once heard of
an applicant who, spying a picture on the employer’s desk said: "Hey, Tommy Lasorda. Have you
met him?" "Her", corrected the hiring manager. "That's my wife".
Have your own agenda and know where the interview should be heading. This will give you
confidence and help you move from one area of questioning to the next. Remember: Most
interviewers are as uncomfortable as you are. They just want the position to be filled as fast as
possible. If you can put the interviewer at ease by helping things move smoothly, you'll improve
your chances of being hired. Remember the following:
Listening skills.
Listen carefully and ask questions to probe deeper into what the interviewer is telling you. Most
interviewers are delightfully surprised by a question such as, "How could I help you solve the
problem you've just described?"
Negative statements
about previous jobs or employers. NEVER make them. Instead, be diplomatic. No matter how
bad your last job or boss was, there's probably something good you learned from the experience.
Emphasize the positive - with a smile.
13

2.3 After the job interview


Follow Through.
This is a crucial and often-overlooked final step in the interviewing process. Remember: No home run or
350-yard golf shot was ever hit without a proper follow-through. It's essential that you write a thank-you
note to every person you met at the company. Your most important letter(s) should go to the
interviewer(s). In your letter, be sure to summarize your conversation and re-emphasize the skills you
would bring to the position. Thank them for their time and ask if it's all right to call later in the week to see
how their search for a candidate is going.
That candidate may well be you!

2.4 Interview Questions


Behavioral interviewing
Most interviews include behavioral questions. Be prepared.
What is it?
Behavioral interviewing is a technique used by employers in which the questions asked assist the
employer in making predictions about a potential employee's future success based on actual past
behaviors, instead of based on responses to hypothetical questions.
In behavior-based interviews, you are asked to give specific examples of when you demonstrated
particular behaviors or skills.
General answers about behavior are not what the employer is looking for. You must describe in
detail a particular event, project, or experience and you dealt with the situation, and what the
outcome was.

Examples of behavioral interview questions:


Describe a time when you were faced with problems or stresses at work that tested your coping
skills. What did you do?
Give an example of a time when you had to be relatively quick in coming to a decision.
Give me an example of an important goal you had to set and tell me about your progress in
reaching that goal.
Describe the most creative work-related project you have completed.
Give me an example of a problem you faced on the job, and tell me how you solved it.
Tell me about a situation in the past year in which you had to deal with a very upset customer or
co-worker.
Give me an example of when you had to show good leadership.

Traditional Interview vs. Behavioral Interview


In a traditional interview, you will be asked a series of questions which typically have straight
forward answers like "What are your strengths and weaknesses?" or "What major challenges and
problems did you face? How did you handle them?" or "Describe a typical work week."
In a behavioral interview, an employer has decided what skills are needed in the person they hire
and will ask questions to find out if the candidate has those skills.
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Instead of asking how you would behave, they will ask how you did behave. The interviewer will
want to know how you handled a situation, instead of what you might do in the future.

Questions in a Behavioral Interview


Behavioral interview questions will be more pointed, more probing and more specific than
traditional interview questions:
 Give an example of an occasion when you used logic to solve a problem.
 Give an example of a goal you reached and tell me how you achieved it.
 Describe a decision you made that was unpopular and how you handled implementing
it.
 Have you gone above and beyond the call of duty? If so, how?
 What do you do when your schedule is interrupted? Give an example of how you
handle it.
 Have you hadto convince a team to work on a project they weren't thrilled about?
How did you do it?
 Have you handled a difficult situation with a co-worker? How?
 Tell me about how you worked effectively under pressure.
Follow-up questions will also be detailed. You may be asked what you did, what you said, how
you reacted or how you felt.

Preparation for the Potential Behavioral Interview


What's the best way to prepare? It's important to remember that you won't know what type of
interview will take place until you are sitting in the interview room. So, prepare answers to
traditional interview questions.
Then, since you don't know exactly what situations you will be asked about if it's a behavioral
interview, refresh your memory and consider some special situations you have dealt with or
projects you have worked on. You may be able to use them to help frame responses. Prepare
stories that illustrate times when you have successfully solved problems or performed
memorably. The stories will be useful to help you respond meaningfully in a behavioral
interview.
Finally, review the job description, if you have it, or the job posting or ad. You may be able to get
a sense of what skills and behavioral characteristics the employer is seeking from reading the job
description and position requirements. Take a look at what employers are advised about
developing the job posting for a behavioral interview on the About Human Resources site.
During the Behavioral Interview
During the interview, if you are not sure how to answer the question, ask for clarification. Then
be sure to include these points in your answer:
 A specific situation
 The tasks that needed to be done
 The action you took
 The results i.e. what happened
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It's important to keep in mind that there are not right or wrong answers. The interviewer is simply
trying to understand how you behaved in a given situation. How you respond will determine if
there is a fit between your skills and the position the company is seeking to fill. So, listen
carefully, be clear and detailed when you respond and, most importantly, be honest. If your
answers aren't what the interviewer is looking for, this position may not be the best job for you
anyway.
2.5 Resources of Interview Questions

2.5.1 IN WHAT WAY DO YOU THINK CAN CONTRIBUTE TO YOUR COMPANY?

Education
1. How does your experience and education qualify you for this job?
2. How does your education qualify you for this job?
3. Why did you choose to attend the college that you are attending?
4. What aspect of your education applies to this position?
5. What training have you received that qualifies you for this job?
6. What have you done outside of formal education to improve yourself?
7. What training opportunities have you taken advantage of and why?
8. What additional training will we have to provide for you if we hire you?

Experience
1. Tell us about yourself. How are you qualified for this job?
2. How does your current job qualify you for this position?
3. How does your experience qualify you for this job?
4. Describe a typical day at your present position.
5. What were your three greatest accomplishments on your last job?
6. What are some of the things on your current job you have done well?
7. What is the most difficult assignment you have had?
8. What accomplishment on the job are you the most proud of?
9. What steps have you taken to improve your job skills?
10. What significant contributions have you made to the operation of your work group?
11. How has your current position prepared you to take on greater responsibilities?
12. What makes you more qualified than the other candidates?
13. Why do you want to leave your current job?
14. How has your job prepared you to take on greater responsibility?
15. Tell us about your qualifications for this position.
16. What actions have you taken in the past 10 years to prepare you for this position?
17. What steps have you taken in the past two years to improve your qualifications?
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18. In the areas where your experience falls short for this job, what steps will you take to
make up for this shortfall?
19. Describe yourself.
20. What skills and abilities do you have?
21. Recall an incident where you made a major mistake. What did you do after the mistake
was made? What did you learn from this mistake?
22. What is the greatest failure you've had? What would you have done differently?
23. What action on the job are you the least proud of?
24. Tell us about a difficult situation that you encountered and how you resolved it.

Resume
1. Take us through your resume.
2. What are you most proud of on your resume?

Tell me a story.
Many interviewers like to hear 'stories' or examples from your work life. So pick something that
is more usual than not (not the day of a plant explosion and you saved 10 lives!) but a story that
shows how you handle yourself, handle difficult people or situations. Can you think on your
feet? Do you adhere to the rules? Consider the type of organization you are aiming at...each has
its own culture. The World Wrestling Federation entertainment culture is different than the
American Bible Society and also different from Amazon.com. Gear your stories to give the
listener a feeling that you could fit in...you could do the job here.

In what way do you think you can contribute to our company?


Preparing to answer this question requires a 2-step preparation: assessing your skills and
researching the needs of the company. An integral part of skill assessment (looking at your own
experience, education and talents) is to 'skill-match'. Considering the job opening, what are the
skills needed? Make a list of the requisite skills (in priority order) and then list concrete
examples of your possession of the skill. For example: a sales representative would need good
interpersonal skills, the ability to deal with difficult people. For 'proof' of this skill, you could list
experiences and examples of how you were successful in a difficult situation. These matched
skills are your key selling points.
Next, what appears to be the current problems at the organization, based upon your research?
What are their needs that you can meet? In other words, given the specifics of the company,
what value can you add? After these two steps, you are in a great position to come up with
concrete examples of what you can offer the company. This question, by the way, is just another
version of "Why should we hire you?". In the interview, when asked this question, you could
respond with: "In my experience in sales, I know having the ability to deal effectively with all
types of people is not merely a positive element --- it is an essential one. With your plans to
expand into ____ market, a sales representative with a proven ability to meet with all types of
people and to be able to assess and meet their immediate needs would be a great asset. In the past
__ years, I have increased sales __....."
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2.5.2 DESCRIBE A CHALLENGING WORK ISSUE YOU HAD TO FACE, AND HOW
YOU DEALT WITH IT.
1. Tell us about the passion in your life as it relates to your work.
2. What aspects of your work do you get the most excited about?
3. What are your most outstanding qualities?
4. If you were to start your own company, what would that company do?
5. Tell me about the last book that you read.
6. If you were a cucumber in a salad and somebody was about to eat you, what would you
do?
7. What are your worst qualities?
8. What is your favorite color and what does it reflect in your personality?
9. Rate yourself from one to ten on your work ethic with ten being the best .
10. Describe yourself.
Why do you feel we should hire you for this position?
Before you submit a resume or draft a cover letter and certainly before you go to an interview
you should do 2 things:
1. Research the job and the organization. What do they need? What are the requirements
for the position? What role does this job play in the overall goals of the organization?
2. Research yourself. What skills and experiences and interests can you offer? How will
you add value to the organization? How can you prove that you have the required skills and
experience needed for the job?
Do a skill matching exercise: The organization/job needs ..(skill/experience) and I have it because
I did ..... The organization needs..... and I can provide..... Be certain to have specific examples of
how you have added value in the past and be enthusiastic on how you can add value to this
organization.
Do not forget...the organization is looking to solve a problem and you are selling yourself as a
solution.
Describe a challenging work issue you had to face, and how you dealt with it?
Consider what would be the requirements of the 'new' job/organization and find something in
your past that highlights a skill, experience or situation that might occur or be needed going
forward. It is always a good idea to make lists in preparation for interviews:
New job will need I can provide Proof/example
For your proofs, list (for yourself) examples of when you used the skill, exhibited the
characteristic or handled the problem. This will not only give you 'short stories' to relate in an
interview, it will also bolster your confidence and target your job search.
If you were on a merry-go-round, what song would be playing? If you were going to be an
animal on the merry-go-round, what would you be?"
Congratulations! You have found the unusual interviewer asking a rare question. Don't feel
stupid just feel like you have run into a very unusual situation. If you are interviewing for a
creative position, then the question is most appropriate because the interviewer may be
attempting to evaluate your creativity and your ability to deal with an offbeat question. have fun
with it. Give the question your focused attention and go with your instincts. Be ready to say why
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you chose the tune you did. Perhaps tell a brief story that reminds you of merry go rounds in
your own experience. Or if you are really clueless give a song that you have always liked, has
real meaning for you or is important for whatever reason and attach it to the merry go round but
refocus the question to he importance of the song and make it brief but interesting "words tell but
stories sell." As for the animal, give the animal that you want to be (even if you think the
question is ridiculous and you really need this job) your total attention and focus.
On the other hand, the person you are dealing with may not have a clue and just asked because
he/she felt like it. We know one person who asks the question and feels it is meaningful. She is
into Yoga and looks for the person to be thoughtful in response. We have never heard her say
anyone was rejected because of the animal selected.

2.5.3 HOW DO WE HANDLE THE CONFLICT?


1. Tell us about your inter-personal skills.
2. What experience have you had working with external agencies?
3. How do you deal with conflict?
4. Tell us about a situation in which you were required to work with people at various levels
within your organization? What was the most important step that you took to work effectively
with these people?
5. To what extent have your assignments required interface with other departments?
6. Tell us about an incident in which you dealt with an irate customer, which would
demonstrate your ability to work effectively with others?
7. In what kinds of situations do you find it most difficult to deal with people?
8. Describe to us the extent to which you have worked with executive or top management.
9. What has been your experience in working with community organizations?
10. Tell us about your experience in working with volunteers.

2.5.4 INTERVIEW IN DEPTH


How do you handle conflict?
On the job, there are many possible sources of conflict. Conflicts with:
fellow employees
management
rules, procedures
clients, customers
demands of work vs personal life, family
The best way to approach a good answer is to look at if from the employer’s point of view---they
want to be your first priority and they want you to solve problems (not bring them any). "I know
everything cannot run smoothly at work all the time. When there is a conflict I usually try to
determine the source of the problem and see if it can be solved. This might involve other
members of the work team discussing the problem and offering possible solutions. I would then
try to pick the solution which appears to have the best outcome and put it into action."
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A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a
brief example...a short story...to illustrate your approach. Even if not asked, you can offer your
story! If it proves your point and accentuates a skill needed for the position, go with it.

2.5.5 TELL ME ABOUT A TIME WHEN YOU TRIED AND FAILED.

Confidence
1. How confident are you that you can successfully perform the duties of this position and
why?
2. Tell us about a situation that would demonstrate the level of confidence that you have in
yourself.
3. Tell us about a situation that would demonstrate the level of confidence your manager has
in you.
4. Tell us about a situation that would show the confidence your coworkers have in you.

Creativity
1. Are you creative? Give us one example of your creativity.
2. Describe a situation where you came up with a creative solution to a problem.

Independent/Self-Starter
1. Provide us with an example of your ability to work independently.
Give an example. The example may relate what you did in an emergency situation. If this is an
entry level position, use an example from school, church, or other volunteer activities.

Pressure
1. What experience have you had in pressure situations?
2. Tell us about a pressure situation you were in that would demonstrate your ability to work
under pressure.
3. Provide us with an example of how you’ve asserted yourself in an emergency or high-
pressure situation?
4. What does it take to get under your skin?
5. What are some constructive methods of dealing with stress?
6. Why are manhole covers round?
A test of your ability to think under pressure; Would a round manhole cover or a square
manhole cover fall through the hole?

Responsibility
1. Briefly describe the most significant responsibility you have had in your career and what
it taught you?
2. How do you handle responsibility?
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Risk
1. How do you deal with risk on the job?
2. Name the greatest risk that you've taken?
3. Name the greatest risk that you've taken which resulted in failure.

Tell me about a time when you tried and failed?


Has this ever happened to you? No one expects perfection actually, employers are more
interested in your ability to cope, to learn from mistakes, and to deal with others who are less than
perfect. If you have an example, certainly pick one that happened a while back, was not earth
shattering in the results, and one which you learned and applied this knowledge recently.
This is a version of 'damning with faint praise' by picking an incident that was minor in scope
but, since you are so wise and are always willing to learn, has taught you a valuable lesson.

2.5.6 TELL US ABOUT YOUR ANALYTICAL SKILLS.


1. Are you analytical? Give us one example of your analytical abilities.
2. Tell us about your analytical skills.
3. Tell us about a particularly difficult problem that you analyzed and what was your
recommendation.
4. What steps do you take when analyzing complex problems?
5. How would you rate your analytical ability? Why?
6. How would your manager rate your analytical ability?
7. Tell us about a situation where the analysis that you performed was incorrect. What
would you have done differently?

2.5.7 TELL US ABOUT YOUR ANALYTICAL SKILLS.


This should be easy if you have done a realistic skill inventory for yourself, listing what skills
you do have and how you can offer proof of this skill (where you learned it, last used it).
Working off your inventory, focus on various analytical skills and match them to the skills you
feel are most important for the job you are considering. You can now give specific examples of
skills you can offer. (Do not neglect skills obtained in extracurricular activities, such as volunteer
work.)

2.5.8 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
Strengths
1. Why should we hire you?
2. What are your three greatest strengths?
3. What can you contribute to our organization?
4. Assume that you are a candidate in the coming general election. Tell me why you are the
best candidate in the field.
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5. What is your greatest strength?


6. We've interviewed a number of highly qualified students for this position. What sets you
apart from the others?
7. What are your strengths?
8. What part of your current job are you the most comfortable with?
9. What are your strong points and how have they helped you to succeed?

Weaknesses
1. What is your greatest weakness?
2. Name your three greatest weaknesses.
3. Which is the worst of your three greatest weaknesses and why?
4. What are your weaknesses?
5. What part of your current job are you the least comfortable with?
6. What are your weak points and how have you overcome them?
7. What about yourself would you want to improve
8. In which area do you need to make the improvement in?

2.5.9 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
The interviewer is looking to determine how well you know yourself, how you react to difficult
situations/tasks and credibility. Look back over your work experience for examples of
challenges...speaking in public at a meeting, disagreeing with a manager over an important issue,
being asked to use a software program you have not had an opportunity to learn...
These 'stories' should illustrate a lesson learned, a problem overcome or a weakness being dealt
with.
"I always seem to need a day or two to prepare myself to give a presentation to department
heads. When I know I have to give a report on my projects, I plan out all the details in advance
and rehearse. One time, there was a problem with a supplier and I was asked to update senior
management...immediately. The supply chain was crucial to the completion of an important
project we had been working on for 5 months and decisions had to be made based on the
information I had to prepare and present on a moment's notice. I gathered the information and
presented it simply and in detail. It was much easier than I thought without the hours of concern
and practice. The facts spoke for themselves. Since I understood the situation, I was able to
make it clear to management and get a rapid decision. I still prefer advance notice but I know I
can deliver when asked to."

2.5.10 WHAT ARE YOUR SHORT AND LONG TERM GOALS?


1. Where do you want to be 5 years from now in your career?
2. What are your long term career goals?
3. What prompted you to take your current job?
4. Where do you see yourself 10 years from now?
5. Why did you make a career change?
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6. Why do you want to leave your current position?


7. Five years ago, where did you see yourself today?
8. What is your career goal?

2.5.11 WHERE DO YOU SEE YOURSELF IN FIVE YEARS?


This is the interviewer trying to see how you are in making long range plans and if you have
goals that mesh with the organization's. One way to answer this question is to look back on your
accomplishments to date: "I started out in my profession as a junior clerk while I completed my
college studies during the evenings. Once I had my degree, I applied for a transfer to a more
advanced position, citing my on-the-job training. This has been my pattern for my career with
my past 2 employers. I learn quickly on the job and am willing to take classes and workshops to
augment my experience. I have been able to assume greater responsibilities and add more value
to the organization. I do not think in terms of titles...I think more in terms of "How can I solve
this problem? Since this has been my career style to date, I do not imagine it to change. In five
years, I feel I will have continued to learn, to grow into a position of more responsibility and will
have made a significant contribution to the organization."

2.5.12 WHAT ARE YOUR SHORT AND LONG TERM GOALS?


No one can make goals for you. It comes down to where you are in your professional life and
what you want to do. Most people have 5-6 careers in their working lifetime---some with 2
careers going at the same time (like us).
The best advice is to be certain to relate your answers to the organization that interviews you. Do
not make a point of having goals that cannot be realized there ("I want to work in Paris."
Organization is strictly domestic.) If you do your research into the organization, and into what
you truly want to do in the future, you will be able to come up with reasonable responses. No one
is going to come back to you in five years and chastise you for not meeting these goals! You will
not be held to them...it is only an interview and they are interested in how you see yourself (and
they want to see you in the job.)
2.5.13 WHAT DO YOU KNOW ABOUT OUR COMPANY?
1. What is the most attractive aspect of the job you are interviewing for?
2. What is the least attractive aspect of the job you are interviewing for?
3. In order to successfully meet the responsibilities of this position, which of your personal
qualities will be of the greatest benefit?
4. What part of the job that you interviewing for do you look forward to the most?
5. What part of the job that you are interviewing for do you look forward to the least?
6. What aspect of our organization has the greatest appeal for you?
7. Knowing our organization and the position that you’re interviewing for, where can you
make the greatest contribution?
8. How will the job you’re interviewing for, fit into your career plans?
9. Why did you choose this profession and this specific job?
10. What do you think your responsibilities will be if you’re hired?
11. Why are you interested in the position?
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12. What are you seeking from this job?


13. What challenges do you think that you will face in moving from your current position to
this position?
14. What aspect of the job announcement interested you the most?
15. In comparison to your current position, what do you think will be different in your new
position?
16. Our company is more widely recognized than the current company that you're working
for, why do you think that is?
17. Tell us why you believe you are ready to promote to the next level of management.
18. What can you contribute to our company?
19. What do you know about our company?
20. What interests you about a career in (field of new job)?
21. Why should we give you a chance to perform in this job?
22. Why should we hire you instead of the the other candidates?
23. We have 24 candidates. A number of the candidates have more experience than you do.
Why should we hire you instead of one of the other candidates?
24. Why do you want this job and how does it fit you?
25. What do you intend to accomplish as a (title of new job) with our company?
26. Why should we hire you?
27. What additional training or development will you need to perform in this position?

2.5.14 WHAT DO YOU KNOW ABOUT OUR COMPANY?


If you can relate your knowledge to the area that you would be involved in, it would show that
already you have an active interest in the organization. For example, if you were interested in
marketing, "I understand that you are one of the top 10 companies in sales to Europe but are
currently interested in expanding your market into Asia. Competition is keen in that area but you
have an advantage in that you product offers features that others do not, such as....."
It is not only showing that you have done the research but also that you like/know what you have
learned about the company and have applied it to how you can add value in the position.

2.5.15 WHY DO YOU WANT TO LEAVE THIS JOB AFTER ONLY FOUR MONTHS?
Well, why did you? What is the closest to the truth:
1. Job was not as it was described to me
2. Organization changed its focus/goals
3. Organization could not effectively use my talents/skills
4. Change in management...wanted to bring in own staff
5. Downsizing, reorganization
All of these will probably prompt a follow-up question. Do not fabricate...but most interviewers
have heard these stories before and really are not interested in all the gory details. (Note that this
job need not be included on your resume since it was of such a short duration but may have to be
included in a application form if it looks to account for all your time.)
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Circumstances also come to play...did you leave your other job to take this 4 month job? or did
you 'try' it while already unemployed...hoping for the best? If you were recruited to change jobs,
there is a lot of room for exaggeration in a sales pitch, and many employees have been misled.
If you have held other jobs for substantial periods and you took the other job in good faith, stress
your past performance. You are not a capricious person---job hopping. You have skills to offer
and want to put them into good use.

2.5.16 WHAT DO YOU WISH TO GAIN FROM OUR COMPANY?


Excellent question! Research is the answer (know everyone is tired of hearing this but we feel
this is one great way for applicants to make a difference in their candidacy). Determine some of
the key elements in the corporate structure, product base, employees/management team or recent
history. What appeals to you about working at this company? Go with what you know.
"In the past, I have had opportunities to work on new products being launched. I am very excited
about your plans to start an entire new line of products. With my prior experience I know I can
provide insights and make contributions immediately and I will also learn so much from the
excellent team you have in place. Having done single products, I would love to be in on the give-
and-take meetings planning the new line...there is much I can offer but also much for me to
learn."
Finding something specific...the opportunity to use a new technology, a new skill, to work with
'experts on their team"...are ways for you to find job satisfaction, which is another way of asking
this question

2.5.17 WHAT DO YOU THINK THE EMPLOYEE'S RESPONSIBILITIES ARE TO THE


COMPANY?
As an employee you have several responsibilities to your employer. They are as follows:
to perform a good day's work
to be loyal
to act as part of the team
to value the relationship
to earn the employer's trust
to grow with a passion for the product/service.

2.5.18 WHY DO YOU WANT TO CHANGE JOBS?


When asked on an application, "If presently employed, why do you wish to change
positions", what do you put down. The reason I am changing positions because the
company I am applying at is known nationwide I want to work for a company with their
background and one that I can retire from.
This same question is sometimes asked on interviews as well so it is important to have a good
answer. Additionally, if you decide to leave your current employer, it is also wise to have
consensus as to the reasons that you are leaving.
It already sounds like you have positive reasons for wanting to work for the national company---
go with that. Use your research to put forth several points about the company that you feel will
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be a great match (for the company) and suit your particular skills and experiences. Emphasize the
fact that this opportunity to work for them is 'just what you have been looking for' because....and
then go into several ways you can add value to the organization.
Remember, when asked why you left, do not downgrade in any way your prior/current
employer...leave the interviewer with the feeling that you have only been associated with
winners! Do not go into the 'I can retire from this job' aspect; it can have negative connotations.
Present yourself as a vital, enthusiastic employee that can offer experience to their
organization...for many years to come. Note: If appropriate, point out that you are not just
'looking around' but are sincerely interested in working for this particular company and that you
are not a 'job-hopper' but are interested in a long-term career move.

2.5.19 WHAT THINGS MAKE A GOOD TEAM MEMBER?

Entry Level
1. What are the characteristics of a successful team?
2. Tell us about an unsuccessful team of which you were a member. What, if anything, could
you have done differently?
3. Tell us about a successful team of which you were a member. What was the most
outstanding characteristic of that team? What did you contribute?
4. What are the important qualities a person should have to become an effective team
member?
5. What qualities do you have that make you an effective team player?
6. Do you work better by yourself or as part of a team?
7. What can you contribute to establish a positive working environment for our team?
8. What type of people do you work best with?

Advanced
1. What factors would you consider in assembling a project team?
2. Name some of the pitfalls to be avoided in building an effective team.
3. Through what tools can a committee become more useful or productive?
4. What actions can a supervisor take to establish teamwork in the organization?
5. You supervise a group of civilian employees. Your employees appear to be at odds with
the uniformed personnel. What steps can you take to improve the teamwork between civilian and
uniformed personnel?
6. What are the advantages, if any, of establishing team goals as opposed to individual
goals?

2.5.20 WHAT THINGS MAKE A GOOD TEAM MEMBER?


Consider first the situational context of the question. What is the team environment of the
organization that you are interviewing---do they have a strong, organized team-based work
environment or is it based on informal authority and fluctuating teams? Ideally, you should have
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had an opportunity to research and ask some questions about the organization to determine how
they operate (and if indeed you want to work in that environment.)
Model your responses to the organization. Obviously, you are describing yourself = good team
member. My ideas of what makes a good team member may be very different from yours---and
from the organization. Also depends on where you are in the team---new member, leader,
support. How do you see
yourself? How do you make yourself fit into a new team? How do you elicit cooperation from
other team members? What do you think the organization's biggest problem is relative to teams
and team-building? And, what solution could you provide?

2.5.21 TELEPHONING
1. What is the importance of greeting the customer politely on the telephone?
2. In taking a message for another employee, what information should be included on the
message?
3. Another department calls for your supervisor. Your supervisor is on the telephone. How
will you handle this call?
4. A citizen calls and is irate because she has been transferred to three different departments
and cannot get anybody to answer her question. How will you handle the call?
5. What telephone techniques are important when serving as a receptionist?
6. As a receptionist you are responsible for answering the telephones. What would you do if
four lines were ringing at the same time?
7. Your supervisor is on the telephone. An outside organization calls and when you inform
your supervisor, he simply says "Handle it". What will you do?
8. The supervisor returns after lunch and says that the information on the call slip you took is
incorrect. How will you handle this?
9. What are the basic rules for answering the telephone? Pick up the telephone within three
rings, greet the caller, give your name and ask if you may be of assistance. What are the basic
rules for putting a customer on hold? Name the steps to correctly transfer a customer call.
10. Name the steps to correctly take a message in a coworker’s absence.

2.5.22 TRAINING
1. How would you go about training a new employee?
2. What are the steps to take in identifying training requirements?
3. Aside from formal training, what other means may be used for developing employees?
4. What factors would you use in evaluating a trainee?
5. You have one slot available for a personal computer training class. There are two people
who have asked to be scheduled. Which factors will you consider in deciding which one of the
two people will be scheduled?
6. What are the four steps in Job Instruction Training?
7. What is the impact on the organization of inadequate employee training?
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Advanced
1. You have been asked to develop the training budget. How will you develop the training
budget?
2. Name the methods available for delivering training to employees.
3. In which situations would distance learning be preferable to instructor-led training?
4. Under what circumstances, might you recommend computer-based training instead of
instructor-led training?
5. What is a "gap" analysis as it pertains to training?
6. Have you performed a needs assessment? And, if so, what steps did you take?
7. What are the benefits of providing just in time training?
8. You have been asked to develop a training program. What steps will you take in
developing the training program?
9. What are the elements of a successful training program?
10. What topics would you include in a supervisory development training program?
11. What items of information should be included in the orientation training for new
employees?
12. What is "distance learning"?
13. What role can "distance learning" play in the development of our employees?

2.5.23 SUPERVISION/MANAGEMENT EXPERIENCE


1. What experience have you had in supervision?
2. What is the role of a supervisor?
3. What experience have you had in resolving grievances?
4. What experience have you had in investigating discrimination/sexual harassment
complaints?
5. What do you like the best about supervision?
6. What do you like the least about supervision?
7. What has been your most positive experience in supervision?
8. What has been your most negative experience in supervision?
9. Which aspect of supervision did you feel the most comfortable with?
10. Which aspect of supervision did you feel the least comfortable with?
11. Give us an example of a situation that you handled which would demonstrate your ability
to supervise.
12. Have you had any experience in applying the provisions of the Americans With
Disabilities Act?
13. Having supervisory experience you may have run into problems with a member of your
staff. What type of problem did you encounter and how did you handle it?
14. What aspect of supervision is most difficult for you and why?
15. Under which circumstances would you refer an employee to the employee assistance
program?
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2.5.24 SALARY
1. What salary are you seeking?
2. What is your current salary?
3. Why do you think we should pay you the salary you are seeking?
4. How much should we pay you?
5. Why would you change jobs for less pay?
I will need to take a step back in salary. I don't know how to handle the question " What is
your current salary"?
If you have proceeded along interviews to the point when an offer is going to be made, that is the
proper time to discuss salary. Otherwise, if pressed to disclose salary, talk in term of ranges...and
a compensation package. "Present compensation package is high five figures" gives a lot of
leeway yet is not in error.
It is rare but some employers ask for W-2 forms or last salary stub to verify salary. You do not
want to get caught in a lie (credibility is very important) so being up-front about willing to take a
step back in order to invest in a new career can be impressive to an employer.
Sharpen your sales skills...point out all the reasons why you are suited for the job, why you are
making the move to a new career and why you want to work there. Compensation is a necessity
but not your prime motivator.
What do you expect your starting salary to be?
Discussions of salaries and compensation should not be held until an offer is made. With that
said, let's look into the real world when this is not the case most of the time. Employers are
shopping, trying to guess your price tag. This is one of those screening questions used to either
screen in or screen out...so a response is important. Have you done your homework? What is the
price for this job in the marketplace? Have you checked out classified ads or online ads for
similar positions? Are you within the range, given your level of experience? Pegging yourself
mentally to the right price is the first step.
Second step is sharing this information correctly. Do you have enough information about this
new job to determine your salary? If not...state it and ask for the information that is needed.
"Before I can discuss salary, I would like to know the reporting requirements and how many
people I would be supervising. In addition, what are the skill levels and experience of my staff?"
You can also ask "What are others in similar positions being paid?" When you can no longer
stall or seek additional information..."Based on what you have told me and exclusive of other
compensation elements I feel that the position would warrant a salary range of $_______ to
$___________" Name a range such as $40,000 to $45,000 to give both sides some wiggle room
and allow for some give-and-take when benefits and other compensation is considered. If you
know what you are willing to accept as salary and what the market pays, using a salary range
should permit you to be negotiable.
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2.5.25 BUDGET
1. What is a budget?
2. Your assignment is to assist the line organization to prepare the budget. A number of the
line supervisors are new. What steps will you take to introduce the line supervisors to the
process?
3. Provide us with an example of how "zero-based budgeting" would apply to the staffing in
your organization.
4. What is the difference between a capital budget and an expense budget?
5. Name some typical operating expenses.
6. Why is it that the direct salary paid to an employee does not represent the total cost of the
employee to the organization?
7. What experience have you had in developing a budget?
8. What is the purpose of a budget?
9. What are the steps involved in preparing a budget?
10. What is zero-based budgeting?
11. Have you conducted a budget review?
12. Define the internal rate of return.
13. How may the internal rate of return be used in capital budgeting?
14. What are the benefits of budgeting?
15. How would you prepare a cost/benefit analysis for an automation system?

2.5.26 COST CONTROL


1. What are some of cost-cutting steps you could take to reduce fleet expenses?
2. Your expenditures for office supplies have increased by 50% over the past two years.
What steps will you take to determine the reason for the increase?
3. What is the relationship between a cost accounting system and a budget?
4. What benefits does a cost accounting system provide?
5. You have been asked to recommend some criteria for reducing the budget. What criteria
will you recommend for reducing the budget?
6. You have been asked to reduce the information technology budget. How will you do this?
7. You have been asked to reduce the training budget. How would you determine the
reductions?
8. Your expenditures for office supplies have increased by 50% over the past two years.
What steps will you take to control and reduce expenditures?
9. Overtime expenditures have increased over the past year. Yet, the workload has not
increased. What steps will you take to control overtime?
10. You have been asked to reduce the staff for your organization by 10%. How will you go
about this?
11. Cost reduction is often associated with budget reductions. What are some positive means
of reducing costs?
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12. What are the factors involved in a cost/benefit analysis?


13. What are the potential pitfalls when the variances of budget versus actual expenditures are
expressed only as percentages?

2.5.27 PRODUCTIVITY AND QUALITY


1. Define productivity.
2. How is productivity measured?
3. What are the principles behind continuous improvement?
4. Looking only at output and costs, under what circumstances would productivity fall?
5. Looking only at output and costs, under what circumstances would productivity rise?
6. Name some of the means by which productivity can be improved.
7. What steps can be taken to insure quality in any operation?
8. What are the objectives behind "Quality Circles"?
9. What is "Total Quality Management" or "TQM"?
10. What measures would you implement to encourage employee involvement in a quality
improvement program?
11. What is "benchmarking" and what are the benefits of benchmarking?
12. What is ISO 9000 and how can it support our quality efforts?

2.5.28 COMMUNICATION

General
1. How do you effectively communicate with others?
2. How important is listening to effective communications?
3. What are some of the characteristics of a good listener?
4. Tell us about a situation where you demonstrated good communications skills.
5. Tell us about a situation where you demonstrated poor communications skills. What
would you have done differently?
6. How would you rate your communications skills? Why?

Co-workers
1. What are some rules to follow to insure effective communications with your coworkers?
2. What are some of the means of communication in the workplace?
3. How would your co-workers rate your communications skills?

Supervisors
1. How can a supervisor establish effective communications with staff?
2. What means of communication may be used to effectively establish a new policy?
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3. Are there additional considerations in communicating to groups of employees versus


individual employees?
4. What are some good rules to keep in mind when directing employees?
5. In what instances, is written communication better than verbal communications?

With Your Supervisor


1. Communicating with your supervisor is an important aspect of all of our jobs. In addition
to being brief, what guidelines should you follow to communicate effectively with your
supervisor?
2. What are the reasons for communicating upwards to your superiors?
3. How would your supervisor rate your communications skills?

2.5.29 REPORTS
1. What experience have you had in preparing management reports?
2. Tell us about a management report you’ve made with recommendations and what
happened once those recommendations were adopted?
3. What are the elements of a business report?
4. What are the elements of a business letter?
5. When writing an executive report, how should the text be structured for effective
communication?
6. Tell us about reports you have prepared.
7. What experience have you had in performing analysis and preparing recommendations?
8. What are the elements of an effective management report?
9. What experience have you had in collecting data and writing reports based on that data?
10. Tell us about an analysis that you have performed and the recommendation(s) that you
made as a result of your analysis?
11. Tell us about your experience in developing procedure manuals.

2.5.30 SUPERVISION AND MANAGEMENT SITUATION


1. Two employees come to you about a verbal disagreement. One says the incident happened
one way, and the other employee has a different story. There are no other witnesses. What will
you do?
2. You have an exemplary employee who suddenly starts coming in late. How will you
handle this situation?
3. You supervise a group of employees, one employee complains that the office is too hot,
another employee complains that the office is too cold. How will you handle this?
4. An employee complains that you gave another employee a benefit that the employee did
not receive. He states that this is not fair. How will you handle this employee?
5. A supervisor from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
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6. An employee from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
7. An employee is not performing the assigned tasks correctly. As the supervisor what will
you do?
8. An employee continues to make careless mistakes. How will you address the situation?
9. You notice that an employee is continually on the telephone for personal telephone calls.
What steps will you take?
10. Your organization does not have a dress code. However, one of your employees continues
to come to work in inappropriate attire. How will you handle this situation?
11. An irate citizen calls regarding one of your employees who was speeding on the
expressway. What steps will you take regarding the employee?
12. A work stoppage has just concluded. A number of employees participated in the work
stoppage, while others came to work. To insure that your organization continues to work
effectively, what steps can you take?
13. Your employee complains that an employee from another group has been coming over
and disrupting work. How will you handle this complaint?
14. An exemplary employee starts to become listless at work, misses deadlines, comes in late,
and takes extended breaks. As the supervisor what action will you take?
15. It's your first day on the job. Your new job includes the supervision of 10 employees.
What is the first thing you will do?
16. You smell alcohol on an employee. What will you do?
17. Your employee operating a piece of heavy equipment appears to be under the influence.
What action will you take?
18. Two of your staff are involved in a verbal altercation in your office area. How will you
handle this situation?
19. One of your employees is using derogatory language on a telephone call. You and a
number of your staff hear the employee. What will you do? If you pursue disciplinary action,
what will the charges be?
20. During a routine audit, you find that the timekeeper credited herself with more overtime
than was actually worked. How will you address the situation?

2.5.31 LEADERSHIP
1. Define leadership?
2. What personal qualities should a leader have?
3. What is your strongest leadership skill and how will it assist you for this job?
4. Provide us with an example of your leadership ability.
5. Discuss the different styles of leadership.
6. Name some of the circumstances under which a leader will fail.
7. What is the importance of leadership in the organization?
8. What role does leadership play for a supervisor or manager?
9. What have you done to develop your leadership skills?
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10. What is the difference between a leader and a manager?


11. Tell us about a situation in which you demonstrated your leadership ability.

2.5.32 PRESENTATION
1. What experience have you had in making presentations?
2. You have been asked to address a citizens group regarding a particularly sensitive
environmental issue. What steps will you take to ensure your success?
3. What steps can you take to insure a successful presentation?
4. Your assignment is to present a technical presentation to lay people. What steps can you
take to insure that your presentation is easily understood?
5. Name the characteristics of an effective presentation?
6. What techniques do you use when faced with a hostile audience?
7. What factors influence the success of a presentation?
8. What is the purpose of audiovisual aids in a presentation?
9. Which audiovisual aids have you found to be the most effective and why?
10. Tell us about the most difficult presentation that you have made?
11. To what extent have you used presentation software such as PowerPoint in preparing and
presenting presentations?
12. What steps do you take to handle reporters effectively?

2.5.33 PERSONAL QUALITY SITUATIONS


1. You are sitting next to a coworker who is consistently rude to others over the telephone.
You realize that no one is aware of this. How would you handle this situation?
2. You are given a new assignment, but not given any instructions. How would you go about
completing your assignment?
3. A vital piece of equipment requires repair. You are the only mechanic certified to repair
the piece of equipment. You receive a call that your father is on his way to the hospital. What
will you do?
4. Your co-worker continually comes over to your desk to complain about management.
Your supervisor seems to be paying particular attention to the two of you. How will you handle
this situation?
5. An executive manager has given you an assignment that will require you to work late
tonight. However, you have dinner and expensive tickets to a show with your spouse tonight.
What will you do?
6. You’ve prepared a report for the county supervisors. All facts have been documented,
checked, and double-checked. However, one of the supervisors states that the report is wrong and
demands that the report be corrected. What is your response to the supervisor?
7. A vendor comes in to thank you for assistance in clearing up a past due invoice. The
vendor offers you two tickets to a ball game. What will you do?
8. Your co-worker is consistently unconcerned with issues at work. You and your co-worker
have a joint assignment, but the co-worker just shrugs you off. What steps will you take?
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9. As you're walking out of the building, you notice an employee from another section
carrying department equipment to their car. The equipment is clearly labeled and belongs in your
section's work area. What will you do?
10. You work on a field crew using heavy equipment. After lunch you notice the smell of
alcohol on your co-worker's breath. How will you handle this situation?
11. One of the members of your team only does what is absolutely necessary at work. His
performance is impacting the team. How might this person's performance affect your work?
Would you work overtime to complete a team project?

2.6 PRACTICE INTERVIEW

2.6.1 TEACHER
Practice Interview
1. Why did you choose the teaching profession?.
2. Why do you want to teach at our school/district?
Why do you? Research the school and the district.
3. One of the goals in our district is to increase parental participation. What can you do as a
teacher to support this goal?
4. Tell us about your experience with team teaching. How would you assess the success of
your past experience?
5. An angry parent visits you as the result of a fight between their child and another child on
the playground. How will you handle the angry parent?
6. Tell us about the most challenging student that you've had in your classroom.
7. Tell us about the extent to which you've been able to integrate technology in your lesson
plan.
8. What is your teaching philosophy?
9. What relationship should a teacher and the principal have in the educational process?
10. In what areas do you see the need for you to improve?
11. What do you do to keep abreast of the changes and innovations in education?
12. Have we missed anything?
Emphasize your qualifications as they apply to this job. Also cover anything you missed from
your opening.

2.6.2 ACCOUNTANT
1. Take me through your resume.
2. If we were to call your current supervisor, in which area of accounting would he or she
say is your strongest? Which area would he or she say is your weakest?
3. What unique skills or knowledge can you contribute to our company?
4. What additional training or experience will we need to provide you with in order to
perform the duties of this position?
35

5. Tell me about your experience in reconciliation.


6. Give us an example of how you have used your creativity to solve a problem on the job.
7. Tell us about any accounting process that you've either developed or revised. How would
you evaluate the effectiveness of your work?
8. Why have you chosen a career in Accounting?
9. What aspect of accounting do you dislike the most?
If the Accountant position that you are seeking is in audit, don't use audit as the aspect that you
dislike the most. Choose the aspect of accounting that you dislike the most that is most unrelated
to the job that you are interviewing for.
10. What salary are you seeking?
How does your experience and qualifications match up to the job? Do you know how much
other companies are paying? Do you have anything to add?

2.6.3 ASSISTANT CLINICAL DIRECTOR


1. How are you qualified for the position of Assistant Clinical Director?
Focus on the aspects of your experience that apply to this position.
2. What motivates you?
3. Have you been employed by any company for more than 5 years? If not, why not and do
you foresee any difficulties in staying with us for 5 or more years?
4. Tell us about a situation in which you were innovative.
5. Give us an example of how you've handled a problem patient.
6. How have you contributed toward teamwork in your current job? What has been the
impact of your contribution?
7. Tell us about a significant goal that you've set for yourself in the past and the degree to
which you've accomplished that goal.
8. What key leadership traits or skills do you possess? How have you demonstrated these
traits or skills in your present position?
9. Tell us about a situation in which you creatively solved a problem.
10. What aspect of your communications skills have you improved the most in and how did
you accomplish this improvement?
11. Is there anything else that we should know about you?
Summarize by emphasize your qualifications as they apply to this job. Also cover anything you
missed from your opening.

2.6.4 ADMINISTRATIVE SECRETARY


1. Why are you applying for this position?
2. Do you know how to use macro's in Excel? Give us an example of a macro that you've
used.
3. If you were asked to create a calendar of projects for each manager in Excel how would
you roll up each of the calendars into one main calendar?
4. What do you consider as business casual?
36

5. What are your technical skills?


6. What level of management are you currently supporting?
7. Where do you see yourself in one, three, and five years from now?
8. What is your experience with meeting planning and calendar maintenance?
9. If I asked you to schedule a meeting and insure that all aspects of the meeting are taken
care of, what will you do?
10. What hours are you currently working?
11. How do you feel about overtime?
12. What else should we know about you?

2.6.5 EXECUTIVE ASSISTANT


1. Tell us about yourself.
Focus on the aspects of your experience and any formal or on-the-job training that apply to this
position.
2. Describe a typical workday in your previous position.
3. What are your current duties?
4. You've been asked to set up and coordinate a meeting.What actions will you take?
Among other things, the time, place, agenda, and attendees.
5. What are your computer skills?
6. How strong are your communication skills?
7. Describe yourself in three words.
8. Why do you want to leave your current position?
9. What are your plans for future?
10. Tell me about a project that you have completed in your current job.
11. What salary are you looking for?
12. Tell me about your experience in preparing presentations with PowerPoint.
13. Tell me about your ability to communicate with different people and departments?
14. We are looking for someone who is willing to “wear many hats”. How does this fit with
your job search?
15. Do you have anything to add?
16. Emphasize your qualifications as they apply to this job. Also cover anything you missed
from your opening.
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2.6.6 PURCHASING MANAGER


1. How does your experience and education qualify you for the position of Director of
Purchasing? Focus on the aspects of your experience that apply to this position.
2. What are a supervisor's responsibilities under affirmative action? Set an example,
communicate policy, personnel actions based on job-related criteria, promotion, and training.
3. What tools/techniques do you use in motivating employees? Two of the steps that you can
take are to establish expectations, get employees involved by making them part of the
improvement process.
4. How would you go about establishing a strategic plan for the organization?
Make the distinction between strategy and tactics. Align your plan with the objectives for the
overall organization.
5. Let's assume you've been hired. Your assignment is to maintain or improve current
service levels while reducing the budget by 10%. What steps will you take?
Be sure to include maintain support for mandatory activities, eliminating unnecessary processes,
and prioritizing.
6. What aspect of supervision do you find most difficult? Be careful. If you have a number
of choices to choose from, try not to choose one of the essential tasks of supervision.
7. Tell us about your experience in negotiations. Use an example that provided a tangible
benefit to the organization. Tell the interview board about the tangible benefit.
8. If you could change one aspect of the purchasing process, what would you change?
Try to pick an aspect that is easily understood. Provide a constructive means of changing or
improving the process.
9. Do you have anything to add?

2.6.6 POLICE OFFICER


1. Tell us about your qualifications for the position of Police Officer.
Focus on the requirements of a Police Officer and how you best fit them.
2. Why do you want to be a Police Officer?
3. What have you done to prepare yourself for the position of Police Officer?
4. What physical training activities are you currently involved in?
5. What would you do if you witnessed a robbery in progress?
6. Under what circumstances is deadly force justified?
7. You're off duty. At a local restaurant the owner recognizes you as a police officer that
patrols the neighborhood. The owner says, "Good job. Keep my restaurant safe ok?", and then
writes no charge on your bill. What will you do, if anything?
8. What actions would you take as a Police Officer to insure good relations with the citizens
in the area that you patrol?
9. Is there anything else we should know about your qualifications to be a Police officer?
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2.7 Best Answers to Typical Interview Questions

Are you qualified for this bob?


I'm flattered that you think I'm headhunter bait and will leap to another job when an offer
appears. Not really. This job is so attractive to me that I'm willing to sign a contract committing
to stay for a minimum of 12 months. There's no obligation on your part. How else can I convince
you that I'm the best person for this position?
I'm here because this is a company on the move and I want to move up with you. With more than
the minimal experience to just skim by, I offer immediate returns on your investment. Don't you
want a winner with the skill sets and attitudes to do just that?

Why do you want this job?


This job is a good fit for what I've been interested in throughout my career. It offers a nice mix of
short- and long-term activities. My short-term achievements keep me cranked up and the long-
term accomplishments make me feel like a billion bucks.
I want this job selling theater tickets because I'd be good at it. I'm good at speaking to people and
handling cash. I would like a job with regular hours and I'm always on time.
The work I find most stimulating allows me to use both my creative and research skills. The buzz
on this company is that it rewards people who deliver solutions to substantial problems.

Why were you fired?


My competencies were not the right match for my previous employer's needs but it looks like
they'd be a good fit in your organization. In addition to marketing and advertising, would skills in
promotion be used here?
Although circumstances caused me to leave my first job, I was very successful in school and got
along well with both students and faculty. Perhaps I didn't fully understand my boss's
expectations or why he released me so quickly before I had a chance to prove myself.
The job wasn't working out so my boss and I agreed that it was time for me to move on to a
position that would show a better return for both of us. So here I am, ready to work.
After thinking about why I left, I realize I should have done some things differently. That job was
a learning experience and I think I'm wiser now. I'd like the chance to prove that to you.

Are you willing to travel?


When you are asked about your willingness to travel during an interview, be honest. There's no
point in saying "yes" if you would prefer to be home five nights a week.
It is perfectly acceptable to ask how much travel is involved. That way, you can weigh how much
you would need to be on the road and make an educated decision as to whether the amount of
travel required fits in with your lifestyle.
What's most important is to get a good understanding of what's involved before you are offered
the job, rather than being (unpleasantly) surprised after you have already been hired.
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Describe a typical work week.


Interviewers expect a candidate for employment to discuss what they do while they are working
in detail. Before you answer, consider the position you are applying for and how your current or
past positions relate to it. The more you can connect your past experience with the job opening,
the more successful you will be at answering the questions.
It should be obvious that it's not a good idea talk about non-work related activities that you do on
company time, but, I've had applicants tell me how they are often late because they have to drive
a child to school or like to take a long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you're organized ("The first
thing I do on Monday morning is check my voicemail and email, then I prioritize my activities
for the week.") and efficient.

How do you handle pressure?


Stress is very important to me. With stress, I do the best possible job. The appropriate way to deal
with stress is to make sure I have the correct balance between good stress and bad stress. I need
good stress to stay motivated and productive.
I react to situations, rather than to stress. That way, the situation is handled and doesn't become
stressful.
I actually work better under pressure and I've found that I enjoy working in a challenging
environment.
From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress
reducer.
Prioritizing my responsibilities so I have a clear idea of what needs to be done when, has helped
me effectively manage pressure on the job.
If the people I am managing are contributing to my stress level, I discuss options for better
handling difficult situations with them.

How will you achieve your goals?


I plan on gaining additional skills by taking related classes and continuing my involvement with a
variety of professional associations.
I noticed that XYZ company (the company you are interviewing with) provides in-house training
for employees and I would certainly be interested in taking classes that would be relevant.
I will continue my professional development my participating in conferences, attending seminars,
and continuing my education.
What are your goals for the future? or Where do you see yourself in five years?
My long-term goals involve growing with a company where I can continue to learn, take on
additional responsibilities, and contribute as much of value as I can.
I see myself as a top performing employee in a well-established organization, like this one. I plan
on enhancing my skills and continuing my involvement in (related) professional associations.
Once I gain additional experience, I would like to move on from a technical position to
management.
40

What motivates you?


I was responsible for several projects where I directed development teams and implemented
repeatable processes. The teams achieved 100% on-time delivery of software products. I was
motivated both by the challenge of finishing the projects ahead of schedule and by managing the
teams that achieved our goals.
I've always been motivated by the desire to do a good job at whatever position I'm in.
want to excel and to be successful in my job, both for my own personal satisfaction and for my
employer.
I have always wanted to ensure that my company's clients get the best customer service I can
provide. I've always felt that it's important, both to me personally, and for the company and the
clients, to provide a positive customer experience.
I have spent my career in sales, typically in commission-based positions, and compensation has
always been a strong factor in motivating me to be the top salesperson at my prior employers.

2.8 Some General Job Interview Tips


Do not smoke, chew gum, or eat garlic beforehand.
Wear suitable interview clothes.
Take copies of your CV with you.
Arrive on time for your job interview.
Any applications handed before the interview begins, are to be filled in as accurately as
possible, make sure they match the information in your Cv and Cover Letter.
Always greet the interviewer by his/her last name and try to pronounce it correctly.
Have a good firm handshake.
Look alert and interested. Scan the room once and then keep your eyes on the interviewer.
Wait until you are offered a chair before you sit down.
Stress your achievements.
Always conduct yourself professionally and if something beyond your control occurs,
show a sense of humor.
Be enthusiastic and show it in your replies and body language.
Answer the interview question by more than a simple yes or no but try not to go over the
60 second limit.
Avoid at all cost complaining about your current or former employer in your job
interview.
Do not answer questions about politics or religion if the job is completely unrelated.
Do not raise salary discussions on your first interview - this is usually done on the second
interview. Make sure you do your wage research before hand.
Your answer to the initial opening statements in the job interview are important, these are called
"ice breakers".
41

Some times the interviewer will ask whether you had difficulty finding the company premises.
Your answer should be brief and polite. The interviewer is merely being polite - if you had
problems in finding the premises he/she doesn't need to know that.
Use replies such as
I'm fine thank you, and you?
I'm very well, thank you.
These replies express a careless attitude
So, so
OK
Not so well
42

Chapter 3:

COVER LETTER
A cover letter is a letter that that you send to accompany your CV when you apply for job,
whether advertised or when you are sending an unsolicited application. Do not over look this tool
as it can be a great asset in your job hunt.
An Overview
A cover letter is sent with your CV. It can make the difference between being successful
in your job search or not.
Cover letters are generally not read during the first candidate selection, but usually they
will be read when the candidates have been short listed. Do not waste such an opportunity.
Always include a cover letter even if the job ad does not specify that one is needed.
Occasionally, job ads also specify a hand written cover letter.
Your cover letter should not be a copy of your CV. Specify some of your cover letter
achievements and be sure you know how to handle Cover Letter weakness. (Uncertain as to what
you're trying to say here).
A cover letter is a way of showing your writing and reporting skills.
Your cover letter should be customised per employer. However, if you are sending a lot of
CVs, this task could prove impossible. Try instead to have a cover letter per industry or per area.
Do not mention salary in your cover letter. If the job ad requests your expected salary then
mention a range rather than a specific amount. For example $10k -$15k rather than £12k.
43

3.1 SAMPLES OF COVER LETTER

3.1.1 COVER LETTER 1


Date
Maxwell Jones
Ganco Engineering
4567 Main Street
Yokomo, IL 99999

Dear Mr. Jones:


Recently, I completed a cooperative experience with an engineering firm in Northern California
where I was given the responsibility of managing a small project. I am looking for the
opportunity to perform in this capacity for Ganco Engineering. I believe my background and
experience will help me be an asset to your company in a very short time.
I have conducted survey and mapping assignments, participated in soil mechanics and foundation
formation, and performed preliminary structural analysis and design for a grocery store. I was
given the responsibility of producing a general lay-out for a new transportation system. I first
surveyed the area, produced a traffic analysis and survey, researched city rules and regulations for
compliance, and wrote a twenty-five page report depicting the feasibility of building a new
freeway off-ramp. My mathematical skills are excellent and I am very conscientious about
meeting deadlines and completing tasks unsupervised. If given the opportunity to accomplish an
assignment, I can develop a plan that will meet the needs of the project.
I am very interested in becoming a part of this project after reading your company brochure and
an article in the Civil Engineering Journal about your company’s involvement in building a new
mall in the area. I can be reached at the address and phone number below. I’ll be calling your
office within ten days to inquire on the status of my application. I look forward to hearing from
you.
Sincerely,
Marilyn Appleton
12300 Hilltop Drive
Mantana, CA 99444
(919) 345-5566
44

3.1.2 COVER LETTER 2

Date
Betty Bolo, Director
County Health Department
1000 Far Street
Chico, CA 95926

Dear Ms. Bolo:


Being able to teach individuals and groups about effective health practices and procedures has
been my goal since beginning my college career. To ensure that I acquired the skills and
knowledge necessary to become a health educator, I have volunteered to work in numerous
agencies, putting my academic theory and principles into practice.
I am equally comfortable working independently or as part of a team and am highly motivated to
provide an excellent product on time and under budget. I have extensive experience with the
needs of diverse clientele and can communicate in Spanish although I am not completely fluent.
Other skills I can bring to your organization include:
Knowledge of health disorders and their prevention.
Knowledge of counseling and teaching principles.
Ability to serve as a liaison and referral specialist between clients and supportive
agencies.
Understanding of health rules and regulations.
For more detailed information please refer to my enclosed resume. I would appreciate a personal
interview at your earliest convenience. I am eager to further discuss my qualifications and view
your facility.
Thank you for your consideration.
Sincerely,

Nola Dalans
57639 Lexington Circle
Chico, CA 95926
45

3.1.3 COVER LETTER 3

Mary Rider
Gottschalks
1122 Chalk Blvd
Los Angeles, CA

Dear Ms. Rider:


The World Review Newspaper is currently running your ad for a Junior Accountant to service a
small accounting department within Gottschalks. You will find my background and experience
directly applicable to your accounting needs and I have enclosed my resume for your review.
Over the years, I have developed and completed three (3) internships in accounting departments
in Northern and Southern California. In the last internship, I developed an efficient accounting
information system for a small manufacturer. In order to develop this system, I performed a cost
analysis and constructed a budget using an IBM Mainframe and Macintosh Personal Computer.
In my first internship, I performed all aspects of a major audit under extremely short deadlines.
Basic accounting principles come easy to me and I am extremely accurate in all my transactions.
Please contact me at the address and phone number below. I look forward to hearing from you. I
am geographically mobile and am willing to begin employment immediately.
Thank you for your consideration.
Sincerely,

Randy Ohlway
1123 Hoffer Ave.
Chico, CA 95926
(916) 343-5678
46

3.1.4 COVER LETTER 4

Jay Jones
Area Manager
Heublein, Inc.
816 Atlantic Avenue, Suite 10
Alameda, CA. 94501

Dear Mr. Jones:


I have been encouraged by Jack Quick, Placement Officer at California State University, Chico,
to contact you concerning your opening for a Sales Representative. After reviewing your
company brochure, I am confident that I can be an asset to your company and would appreciate
your reviewing the enclosed resume that depicts my sales characteristics and skills.
Accepting challenges is the foundation of my life experiences and something I do with
confidence. You will find me a totally committed individual with pride in being direct,
spontaneous and communicative. I can maintain records, perform numerical calculations with
accuracy and I need little direction to complete assigned tasks. These are the qualities that make
an excellent Sales Representative.
From past experiences and education, I have acquired persuasive techniques that are needed to
influence students, parents and customers in making choices. My leadership skills are developed
and have allowed me to spontaneously interact with ethnic diverse populations and all age
groups. I am a motivator and organizer and these skills have enabled me to effectively defuse
problem situations with customers using tact, thus creating a long-term client base. Teamwork is
another skill I have acquired and one I know is necessary for organizational cohesiveness. Over
the years, I have had to establish daily operational bases for projects/programs and provide the
direction to insure the progress and deadline were met.
I will appreciate the opportunity to meet and further discuss my qualifications and your sales
position. I will be contacting your office to follow up on this letter around the first week in
August. Looking for forward to hearing from you. Thank you in advance for your consideration.
Sincerely,
Martina Morelli
3433 Michelin Road
Chico, CA 95928
(916) 324-2020
47

3.1.5 COVER LETTER 5

January 30, 2005


Mr. Smith - Dir. of Human Resources
Raymond Kate Associates
524 Fair Lane Street
Any City, State 78194

Dear Mr. Smith:


I am responding to your advertisement in The City Tribune (dated 1/20/00), regarding the
Pharmaceutical Representative position. Please regard this letter as my formal application.
Enclosed is my resume showing my education, experience, and background.
I have over 7 years experience in the sales and marketing field, and 3 years experience as an LPN
staff nurse.
Throughout my sales and marketing career I won top sales awards, and trained other sales
representatives specific sales techniques to increase their sales. I enjoy working with the public,
as well, demonstrating products, and educating others in their uses. I believe I would excel in
pharmaceutical sales because I truly find sales a challenging and rewarding career; as well, my
nursing background offers an advantage in better understanding the products I would sell.
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Sincerely,
Sally B. Doe
Encl.
48

3.1.6 COVER LETTER 6

BILL J. DOE
942 Sunset Circle
Hampton, Virginia 84217
(555) 555-0000

Dear Employer:
In response to your advertisement regarding the safety/loss control position in your organization I
am enclosing a resume for your review. Please consider this letter as my formal application
presenting my background, education and experience.
I have over 8 years experience in the Health and Safety field; and I am well versed in the areas of
Health and Safety issues in conjunction with state and federal guidelines.
I have considerable experience in dealing with insurance claims and litigation; and a thorough
knowledge of the process and procedures of the corporate environment. I work well with people
and enjoy getting the work at hand completed.
Below is a list of agencies I have extensive consulting experience with:
Virginia Workers Compensation Commission -- Environmental Protection Agency --
Occupational Health and Safety Administration -- Department of Transportation -- Virginia
Natural Resources Conservation Commission -- Federal Aviation Administration
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Salary History:
Planned Health Care, Inc. $38,000.00
Jonet Group, Inc. $25,750.00
City of Millington $18,000.00
Sincerely,
Bill J. Doe
Encl.
49

3.1.7 COVER LETTER 7

October 31, 2002


Ted Schenkel, Recruiting Coordinator
West Coast Partners
7 Main St., 43 Floor
Los Angeles, CA 90015

Dear Mr. Schenkel:


I am a senior at California University majoring in English, and I am extremely interested in
position with West Coast Partners upon graduation.
Consulting is definitely the career I want to pursue. Work on my dissertation to this point has
involved extensive research, hypothesis formulation, hours of analysis, and team collaboration
with my mentor; this process is not unlike the consulting project cycle. In addition, my elective
coursework in microeconomics has increased my interest and honed my skills in the business
arena. A series of conversations with consultants at various firms - especially West Coast Partners
- has confirmed that consulting is the right career for me.
West Coast Partners appeals to me for a number of reasons. I am extremely interested in the life
sciences and telecom industries, and West Coast Partners is particularly strong in those industries.
I am also drawn to the small size of the firm, as I feel it would create more immediate
opportunities for leadership and a strong community environment. Finally, I have been incredibly
impressed with all of the consultants I've spoken with from your firm; each person is bright yet
humble, passionate yet and good-natured. I would be thrilled to join your firm.I have enclosed my
resume for your review.
I very much appreciate your time and consideration, and I hope to hear from your team in the
near future.
Sincerely,

Salley Kooman
50

3.1.8 COVER LETTER 8 VICTOR KEMP


1845 Avocado Rd. • Oceanside, CA 92054 • Tel: (760) 967-7317 • Cell: (760) 805-1985 •
vkemp@aol.com

May 17, 2002


Hiring Agent Name, Title
Company Name
Address
City, State Zip

Dear Hiring Manager:


I am writing in response to the position of Senior Design Engineer, advertised as being open with
your company at this time. I am an experienced Engineering professional who is skilled RF
design, systems design, fiber optics and optical systems, control systems, and many other areas. I
offer significant abilities in the areas of project and department management, document
preparation, and quality assurance. Now I would like to bring my more than 20 years of expertise
and knowledge to work for your company.
My ability to produce innovative and effective designs, work as a team player, and meet
deadlines, together with my attention to detail, have contributed to my successes in engineering.
I have performed and directed a wide variety of activities, including development and
implementation new systems and technologies in many different industries. I possess outstanding
design, analysis, and problem-solving abilities, and am adept at determining specifications,
preparing diagrams and schematics, and authoring all documentation. During my career I have
designed numerous products and components that are still in use today, including some that can
be found on the Moon.
I am skilled at working with clients, technical, and business teams to provide information and
solutions to potential and existing issues. I have directed teams, projects, and departments, and
am familiar with supervise all managerial functions, including recruiting, hiring, training,
scheduling, and budgeting.
I am an effective organizer and planner. My outgoing and friendly nature allows me to interact
well with other staff members at all levels and I am able to bridge the gap between technical and
non-technical persons.
The accompanying résumé can give you an idea of my potential for making a worthwhile
contribution to your company. I believe it may be mutually beneficial for us to meet. I will call
your office next week to inquire about the possibility of such a meeting.
Thank you for your time and consideration.

Sincerely yours,

Victor Kemp
51

3.1.9 COVER LETTER 9 BRIAN E. GRIFFIN


14 Sherry Lane • Kingston, MA 02364 • (781) 585-2234 • GriffinB@Adelphia.net

August 31, 2002


Name
Company Name
Street Address
City, State, Zip

Dear Hiring Manager:

I am writing in response to the position of Vice President of Corporate Banking and Business
Development, advertised as being open at this time with your bank. I am an experienced
Management professional with an extensive background in creating and directing corporate
banking and business development operations. Now I would like to bring my skills and
experience to work for your company.

My background in banking includes development and management of corporate banking


programs, loan portfolio management, and daily bank operations management and administration.
My ability to get identify, acquire, and grow corporate accounts, develop specialized corporate
banking products, and produce tremendous increases in assets under management and annual
revenue have all contributed to my successes in the banking industry, and to my rapid rise to the
executive level.

I am familiar with managing Commercial and Industry, and Commercial Real Estate, Investment
portfolios, and at my current position I have built my portfolio to $47 million in only three years.
While with First International Bank I produced $500 million in loan premium income for the
bank in just two years.

I possess excellent skills in analysis and business development, and am adept at preparing and
delivering reports and presentations to senior management and client executive teams. A hands-
on manager, I am able to motivate personnel at all levels. In addition, my tact and people skills
have helped to make me particularly effective in dealing with clients, attorneys, and other
members of the financial industry.

The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your company.

I will call you next week to inquire about the possibility of a meeting.

Very truly yours,


Brian E. Griffin
52

3.1.10 COVER LETTER 10 VICKI L. STEWART


310 Greenfield Rd. • Winter Haven, FL 33884 • (863) 318-1638 • vicki.stewart@us.cgeyc.com
May 10, 2002

Hiring Agent Name, Title


Company Name
Address
City, State Zip

Dear Hiring Manager:

I am writing to express my interest in the position of Business Development Manager,


advertised as being open at this time with your company. I am a talented healthcare systems
consulting professional, with experience in business and clinical systems. My background
includes extensive familiarity with the healthcare industry, developing and implementing
successful solutions for clients. Now I would like to bring my more than 13 years of consulting
and management experience to work for you.

My education and training, together with my penchant for detail, have all served to help make me
highly effective at what I do. I have a proven track record of producing dramatic increases in
sales and revenue, and am able to achieve added sales from existing customers. I am able to
work with clients to determine requirements and formulate solutions, set pricing, and oversee all
phases of implementation, from design to launch. My present position includes management of
all sales and business development activities for an 11-state region of the U.S., and I have
averaged over $4.5 million in sales for the past six years.

I possess well-developed technology abilities, and am familiar with a wide variety of healthcare
enterprise systems, including McKesson, Cerner, IDX, Premis, Quovadx, Siemens, and SSI. My
analysis and data management skills are top-notch, and I am adept at preparing and delivering
presentations. I am also skilled at training others in the use of software application.

The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your hospital.

I will call you next week to inquire about the possibility of a meeting.

Very truly yours,


Vicki L. Stewart
53

3.1.11 COVER LETTER 11


Leroy H. Frye
5534 West 134th St. • Hawthorne, CA 90250 • (310) 643-0107 • loadop@aol.com
February 5, 2003
Hiring Agent Name, Title
Company Name
Address
City, State, Zip
Dear Hiring Manager:

I am writing to you because I believe my experience and expertise in the areas of sales, business
development, and management qualify my uniquely for the position of Sales Director, currently
advertised as being open with your company. I am an award-winning sales and management
professional who has played a major role in promoting the growth and profitability of every
company for which I have worked. Now I would like to bring my abilities and knowledge to
work for your company.

My sales and business development experience has provided me with a strong understanding of
territory development, sales management, and problem solving, as well as account management
and customer service. I am able to identify, acquire, and develop accounts, and have been
recognized throughout my career for my ability to increase sales and revenue. In my present
position, in addition to serving as Acting Sales Manager, I have consistently exceeded all sales
and revenue goals, and have earned several major regional and national sales awards. My past
achievements are indicative of a dynamic leader who possesses strong people and organizational
skills.

My experience runs the gamut from account management, personnel training, and strategy
development to customer support and territory management. What I would bring to any position
includes superior communication skills, the ability to prepare and deliver effective presentations,
and a proven commitment to first-rate customer service and satisfaction.

The accompanying résumé can serve to provide you with greater details of my background , and
what I have to offer. I will call your office in a few days to inquire about the possibility of a
meeting.

Thank you for your time and consideration.

Sincerely,
Leroy H. Frye
54

3.2 Sample Letter of Inquiry


This sample letter of inquiry is a good base from which to start, the italic lettering is where you
have to insert your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Name of hiring manager]
I have been informed of a job opportunity as [specific position or area you are applying for] by
[name of referrer]. I am a very interested in such a position because [qualifications or related
work & interests].
I am currently employed at [name of organisation] as [title of position].
or
I have just graduated from [name of academic organisation]. [Achievements related to the
position] [Note: Read Writing about achievements guide]
I look forward to further discuss this job opportunity and how I can contribute to the success of
[name of organisation].
Sincerely, [sign your name ] [type your name ]
55

3.3 Sample Acceptance Letter


This is a sample acceptance letter to give you an idea on how to write your own letter, the
phrases in italics, should be replaced by your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Recruiter Name],
After having considered your offer for [Position title] at [Organisation title] it is with great
enthusiasm that I accept your offer. This job opportunity fits with my career expectations and
path and I therefore look forward to contributing to the success of [Organization title].
As we discussed, my starting salary will be [salary here] and health and life insurance benefits
will be [describe here].
I have handed in my notice form my current job, the notice period being [notice period length].
I look forward to start [work / training course] on the [starting date]. If you need any additional
documents please let me know.
Again, thank you.
Sincerely,
[sign your name ]
[type your name ]
56

3.4 Sample Declination Letter


[Date Declination Letter was written] [Date] [Address] [Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Recruiter Name],
I would like to thank you for your time to interview me for the position [Position title] at
[Organization title]. After having considered your offer carefully, I have decided that at this point
I cannot accept your offer because
Choose One
The salary offered is not to my expectations.
I can only considering full time employment.
The position offered does not fit in my career path.
I have received another more advantageous offer.
I do thank you for your thoughtful consideration and the employment offer I received and wish
you luck in your search for an appropriate candidate.
Sincerely,
[Sign your name]
[Type your name]
57

3.5 Sample Thank You Letter


This is a sample thank you letter to give you an idea on how to write your own letter, the phrases
in italics, should be replaced by your own information.
[Date]
[Address]
[Phone Number]
[Employer's Name and Title]
[Employer's Address]
Dear [Name of HR manager],
I would like to thank you for the opportunity you have given me for an interview for the
[Position title and reverence number]. I have learned a lot of new things about [Organization
Name].
This vacancy is right for me as I am qualified and experience to fulfill the duties required by the
position. The [info you learnt during interview] is also very interesting because I [have
experience qualification in info you learnt].
If you need any more information on my career history please do not hesitate to contact me.
Thank you for your time and I look forward to hear from you.
Sincerely, [Sign your name]
[Type your name]
58

3.6 Cover Letter - For unadvertised jobs


February 15, 2006
Ms. Courtney Fecik
Web Palace
421 Greet Street
Morgantown, WV 26505

Dear Ms. Fecik:


As website design firms are expanding rapidly due to the increase in small business, the need for
web designers is higher than ever.
Through my past work experience and master's degree program, I have gained the necessary
skills to become very successful in the web design industry. I feel that I would be a valuable asset
to your firm as you continue to expand. My web design and programming background could
bring an added level of expertise to your current team.
I will be finishing my master's degree program in May of 2006, and would be interested in
scheduling a meeting with you shortly there after. I feel that a meeting would allow us to better
understand each others needs.
Please contact me at your earliest convenience so that we can set up a time that works for the
both of us. I am eager to speak with you about the direction that your company is moving in.
Thank you for your time and consideration.
Sincerely,

Nicole Sonetti
59

3.7 Sending a Cover Letter by Email


Date: Tues, 15 Feb 2005 16:56:39 -0700 (EDT)
From: joe johnson [jjohnson@yahoo.com]
Subject: Customer Service Manager with three Years Experience
To: kate.long@longfirm.com
Content-Type: text/plain

Dear Ms. Long,


Being that I have three years of customer service experience in the promotional goods industry I
feel that I would be a perfect fit for your company. In addition to my work experience I have
received an MBA from the University of Michigan.
After starting out with my current company as a Customer Service Representative I was quickly
promoted to Customer Service Manager due to my exemplary performance. In my current
position I am responsible for the supervision of six representatives.
With your firm gaining new clients at such a rapid pace I am sure that you would like to have an
experienced Customer Service Manager to ensure customer satisfaction.
I would be delighted to meet with you in person to discuss this position. I will contact you within
the next two weeks to arrange a meeting. If you should want to speak before then, feel free to
contact me via phone at 304-685-4738. I am looking forward to speaking with you in person.
Thank you for your time.
Sincerely,

Joe Johnson
60

3.8 You can adapt this cover letter to your situation


February 16, 2006
Ms. Teresa Hock
Allegheny Marketing
4 Campbell Road
Carnegie, PA 15106

Dear Ms. Hock:


I recently came across an opening for your organization in the Pittsburgh, Pennsylvania area for a
Territory Account Manager. I feel that it fits my experience and qualifications perfectly, and I am
writing to express my interest in this position.
I am currently employed as the Sales Manager at Justifacts Credential Verification, Inc. Through
this position I have had the opportunity to enhance my sales and marketing skills on several
different levels.
Also, I previously held an intern position with Bayer Corporation in the Sales and Marketing
Department. This position allowed me to become familiar with all areas of the industry, and
provided me with the opportunity to work in several different areas of the organization.
My salary requirements are open to fit your needs. I am currently earning $27,000 per year, plus
commission.
I feel that an interview would be mutually beneficial. I will give you a call within the next 10
days to set up a time. In the meantime if you have any questions please feel free to contact me at
724-654-9081.
Thank you for your time and consideration.
Sincerely,

Nicole Wieclaw
61

3.9 Letter to a head hunter Cover Letter


February 16, 2006
Mr. Gary Lang
Lang and Associates
2000 McKnight Road
Pittsburgh, PA 15239

Dear Mr. Lang:


If you are aware of anyone who is searching for an experienced Sales Manager I would like the
opportunity to present my skills to them. My past experience in the sales industry includes
positions with Western Life, Sony Electronics, and Luxottica to name a few. My current company
is in the process of down sizing, and I feel that you may be able to help me in my search for a
new position. Some of my recent accomplishments that may be of interest to your clients include:
2005 Sales Manager of the year at Western Life. In 2005 I helped to increase eastern region sales
numbers by 212%. This was the greatest increase in any region, company wide.
Master's Degree in Business Administration that helped to advance my career by providing me
with the necessary educational groundwork excels in the sales industry.
Consistently received above average performance reviews during my 23 years in the sales
industry.
I am looking for positions in the tri-state area of Pennsylvania, Ohio, and West Virginia with a
starting salary range of $80,000-$90,000. I would be willing to look at any position in the sales
and marketing industry.
Also enclosed is my resume for your review. I would like to meet with you as soon as possible to
discuss my situation and any openings that you may have. You can reach me via phone at 724-
836-7076 or email at kahn@aol.com.
Thank you again for your time and consideration. I am looking forward to speaking with you in
the near future.
Sincerely,

Jake Kahn
62

3.10 A Guide to a Great Cover Letter

Part 1
A cover letter can be your biggest tool in landing an interview. While your cover letter will not
secure a job for you, it should at the very least be able to get your foot in the door.
Writing a cover letter is not a difficult task. It should be a concise, to the point letter that is no
longer than one page. The main purpose of a cover letter is to sell yourself to the company, and to
obtain an interview.
There are several key points that you need to keep in mind while writing a dynamite cover letter.
Tell the reader what position you are applying for
Make the reader want to learn more about you
Coincides appropriately with your resume
Show your personality
Prove to the reader that you are capable and knowledgeable
It is important to send a cover letter out with every resume. What good does a resume do the
hiring manager? Sure they will be able to see your experience and qualifications, but they want to
know more about you and how you express yourself.
When writing your cover letter keep in mind who you are writing to. You can write three kinds of
cover letters: One for an advertised opening, one to introduce yourself to a company as a cold-
contact letter, or a letter in which you mention someone from your network.
A letter for an advertised opening is the most common type. Most of the jobs that you apply for
will be open positions in which the hiring manager is expecting replies.
A cold-contact letter is one in which you send an introduction to the hiring manager asking if
they have any opening, or any need for your services. Some companies have openings available,
but do not advertise for them.
A network cover letter is a letter you send to the hiring manger of a company that one of your
network members works for. In the letter you can mention the name of your contact and that they
suggested you writing to them.
Part 2
The structure of these three cover letters is very important. It is necessary that the reader be able
to follow your letter clearly. Below are some tips to maintain a solid structure.
First paragraph should be why you are writing. Introduce yourself!
Next, state your qualifications, both academic and professional.
Tell the reader why you should get an interview, and why you are right for the job.
Request that the reader contacts you. Ask for a meeting.
A couple things that you should always mention and a few things you should never mention.
 Put great emphasis on the skills that you can bring to the job.
 Show how college prepared you for the working world. Include relevant classes and/or work
experience such as internships and co-ops.
63

 Use action verbs that show your positive attributes. NEVER use any negative verbiage in your
cover letter. Do not say 'I apologize', this shows the reader that you know you did something
wrong.
Do not bring up anything that you do not need to! In other words don't write anything to
the effect of 'Even though I do not have experience…'
Do not sound like you absolutely need the job. Sounding desperate puts the company in
the position of power.
Do not brag on your accomplishments.
Write a strong closing paragraph that asks for a meeting or an interview.
Know that we have the structure down; let's go over the actual content of the cover letter. This is
more important than the structure as it is going to introduce your personality to the reader. Some
things that you always want to include in your letter are:
Show what skills and experience you can bring to the company. Show your positive
qualities, and how they will fit in with the structure of the company.
Show that you have done your homework. By showing your knowledge of the company
and their industry, you are showing that you are already a step above the competition.
Customize your letter to match the advertisement. If a company is looking for sales skills,
talk up your past sales experience in your cover letter.
Be sharp, concise, and to the point with your letter. Do not make the reader search for
answers. He or she should be able to find them without looking.
Part 3
Keep in mind that you are not going to be the only applicant for a particular job. A bigger
company that has thousands of employees is going to command a high response rate. Also, a high
profile job in an industry that everyone wants to join will also command a lot of attention. You
need to do something that will set your letter off and raise you above the competition. Follow
these tips to make your letter stand out in the crowd.
Use bulleted lists that will help to set off your strengths. Bulleted lists allow for the reader
to quickly find what they are looking for. If a hiring manager has 100 cover letters and resumes to
sift through, yours will stand out because he or she can skim right down to the important points.
Add a post script or PS to your letter. This is one final way to get an important nugget of
information implanted in the readers mind. If at all possible handwrite the post script. This shows
a personal touch.
The main goal of the cover letter is to show your reader that you are unique and well qualified for
the position. You need to do something that shows you are head and shoulders above the
competition. If you can successfully do this you will be sure to receive more interviews, thus
increasing your chance to win your dream job.
Finally, always remember to sign your letter. If you do not, it looks like you are mass mailing
resumes in a last ditch attempt to find a job.
Some common mistakes to avoid:
Make sure you have the correct address and spelling of the hiring manager's name.
Be specific. You have a better chance of getting your resume in the right person's hands if
you address it to the right person. Never send a resume to a general human resources address
unless the employment ad says to do so.
64

Failing to ask for a meeting or an interview can be detrimental to your chances at landing
the job. If you do not do this, it looks like you are only making 'half an attempt.'
Even though you are trying to show the reader your skills, make the letter about them.
State what you can do for them, not what they can do for you!
Good Luck!

3.11 A CV or Curriculum Vitae:


Your Life History
Your Job History
Your Achievements
Your Skills
A CV or curriculum vitae is a marketing tool. With your CV you will be able to promote yourself.
Imagine the CV as being a brochure that will list the benefits of a particular service. The service being
your time and skills! When writing a CV look at it from your employers point of view. Would you stand
out against the competition (the other candidates) and would the manager want to talk you for a possible
job? You have to ask yourself these questions when writing your CV or curriculum vitae.
Networking and interviewing are essential for your job hunt and your CV is just the first step in the job
search. However a CV will be your first contact with potential employers and will open the door. If you
are invited for an interview you would then be in a position to explain and expand on what is in your CV.
A CV is an essential tool in your job search. When applying for a vacancy you generally first have to
send your CV to present yourself to the prospective employer.
Why Write a CV?
To apply for a job within the same field.
You like what you do, but you want to do it somewhere else! Make sure your CV highlights your
achievements. Writing a CV is easy but writing a good CV isn't! Achievements can show the employer
that you are able to meet objectives, something all employers are looking for.
To apply for a job within a different field.
So the time has come for a career overhaul. You have thought hard and decided that you do not want to
pursue a career in the current direction. Write a CV that highlights any experience or qualifications in this
new area. You would also need a reason in your CV outlining why you want to make a career change.
To summarize your life achievements.
Having a full CV, is always a good idea as you never know when a good opportunity will come up. Keep
your CV updated at all times, adding any relevant courses or qualifications. This way, when you find
yourself applying for a job in three months time your CV will already be written and having to remember
all your courses/experiences/projects will not be an issue. If you then apply for a different position, all you
will need to do is edit your CV to suit the particular post.
65

3.11.1 Sample Curriculum Vitae Template

CONTACT INFORMATION
Name
Address
Telephone
Cell Phone
Email
PERSONAL INFORMATION
Date of Birth
Place of Birth
Citizenship
Visa Status
Sex
Optional Personal Information:
Marital Status
Spouse's Name
Children
EMPLOYMENT HISTORY
List in chronological order, include position details and dates
Work History
Academic Positions
Research and Training
EDUCATION
Include dates, majors, and details of degrees, training and certification

High School
University
Graduate School
Post-Doctoral Training
PROFESSIONAL QUALIFICATIONS
Certifications and Accreditations
Computer Skills
AWARDS
PUBLICATIONS
BOOKS
PROFESSIONAL MEMBERSHIPS
INTERESTS
66

3.12 Samples of CV
Allen Yan
(86)1338-1111-420
yhnasa@123.com
EDUCATION
Sep 2002---Present, Shanghai University, BE
Candidate for Bachelor in Mechanical Engineering degree (ME).
Major academic courses highlights: Company Property Management; Marketing; Economics;
English
Technology Communication; Information Management System; Modern Fabrication System.
May 2006, Certified Public Accounting Training (CPA)
OCCUPATION
Dec 2005----present, ITT Flygt investment. China
Application Engineer, Sales & Marketing
Application support and industry projects tracing to sales office to achieve the sales budget and
new industry market application research.
Pay suitable visits to end users and DI for seminars and technical presentations with salesperson
or distributors while collect marketing information and competitor information analysis.
July 2005----Sep 2005, Intel Products Co., Shanghai, China
CPU Assembly Engineer (Internship)
Analyzed the yield ratio trend, documented and solved the current problems.
Participated in the training of marketing, business process modeling and analysis at Intel
University.
Visualized a project review with impressive presentation and multi-media animation, which was
highly appreciated by department manager.
June 2005 - July 2005, GF Fund Management Co., LTD.
Campus Intern
Analyzed investment principles and mislead of related financial derived products
Formulated the scheme of market popularization and network marketing.
AWARDS
2003-2004, Second-Class Scholarship for Excellent Students of Shanghai University.
2004-2005, the Imagine Ambassador of Shanghai Tennis Popularization.
COMPETENCIES & INTERESTS
English Ability: Band 6 and the intermediate test of interpretation.
Germany Ability: 600 hours of Germany lessons in TongJi University.
Computer Skills:
National Computer Lever 3rd Certificate. ( Network Communication )
Professional Certificate of Assistant Information Officer (AIO).
C++, VBA, Provision, JMP, AutoCAD, 3Dsmax, Photoshop, Solidworks, Aftereffect
Personal Interests:
Basketball (Skills); skating (Speed); English (elegant); Snooker (Stable)
67

John Smith
Street, City, State, Zip
Phone: 555-555-5555
Cell: 555-666-6666
email@email.com
Objective:

Assistant Professor, Psychology

Education:
Ph.D., Psychology, University of Minnesota, 2006
Concentrations: Psychology, Community Psychology
Dissertation: A Study of Learning Disabled Children in a Low Income Community
M.A., Psychology, University at Albany, 2003
Concentrations: Psychology, Special Education
Thesis: Communication Skills of Learning Disabled Children
B.A, Psychology, California State University, Long Beach, CA, 2000

Experience:
Instructor, 2004 – 2006
University of Minnesota
Course: Psychology in the Classroom
Teaching Assistant, 2002 – 2003
University at Albany
Courses: Special Education, Learning Disabilities

Research Skills:
Extensive knowledge of SPSSX and SAS statistical programs.

Presentations:
Smith John (2006). The behavior of learning disabled adolescents in the classrooms. Paper
presented at the Psychology Conference at the University of Minnesota.
Publications:
Smith, John (2005). The behavior of learning disabled adolescents in the classroom. Journal of
Educational Psychology, 120 - 125.
Grants and Fellowships:
RDB Grant (University of Minnesota Research Grant, 2005), $2000
Workshop Grant (for ASPA meeting in New York, 2004), $1500
68

Awards and Honors:


Treldar Scholar, 2005
Academic Excellent Award, 2003
Skills and Qualifications:
Microsoft Office, Internet
Programming ability in C++ and PHP
Fluent in German, French and Spanish
References:
Excellent references available upon request.
69

Sample Curriculum Vitae International


Name: Ollman Mohd. Kishk
Vision:
To increase the shareholder value and maximizing profit by improving the operational efficiencies and
maximum utilization for the available resources.
Keys of success:
Integrity & Ethics
Leadership
Teamwork
Training
Recognition
Communication
Continuous Improvement
CONTACT INFORMATION
3rd Ind. city Riyadh Phone: +99999.1111111 (Ext. 999)
P. O. Box 99999 Phone (Evening): +9999.2222222
13333 Mobile: +999.3333333
Riyadh, Saudi Arabia Fax: +99999.4444444
E-Mail: mail@mail.com

CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education and experience.

PERSONAL INFORMATION
Nationality: Jordan
Resident of: Saudi Arabia
Birth date: 14 Jan, 1973
Gender: Male
Marital Status: Married
Number of 1
Dependants:
70

PROFESSIONAL EXPERIENCE
EDUCATION
December 2004: Middleham University, United States
Masters, MBA by Distance Learning
November 2004: Hilal Conferences & Exhibitions, Dammam, Saudi Arabia
Certification/Diploma, The Annual Insulation Conference 2004
July 2004: Amiantit Group Safety & Environmental Dept., Dammam, Saudi Arabia
Certification/Diploma, Permit To Work System
May 2004: National Inspection & Technical Testing Co. Ltd., Dammam, Saudi Arabia
Certification/Diploma, Internal EMS Auditing
April 2004: Group safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Accident Investigation And Analysis
December 2003: Meric Training & Consulting, Dubai, Saudi Arabia
Certification/Diploma, Improving Productivity Through Quality & Cost
Reduction
December 2003: Progress Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Effective Budgeting & Operational Cost Control
May 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 985 Classification (Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 205 Basic Data For discrete Manufacturing
(Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 206 Basic Data part 2 (Production Planning)
October 2002: Group of Safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Emergency Evacuation Plan
July 2002: Intelligroup Asia Private Limited, Dammam, Saudi Arabia
Certification/Diploma, SAP R / 3 Production Planning( Training &
Implementation)

Period From April 2002 to July 2002


June 2002: Group Safety & Environmental Dept. Of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Home Safety & Actual Fire Drill
April 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 050 Customization (Production Planning)
March 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 100 Plant Maintenance
71

March 2002: SAP Arabia Education, Dammam, Saudi Arabia


Certification/Diploma, AC 040 Cost Management & Controlling
March 2002: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 955 Batch Management (Production Planning).
February 2002: New Horizons Computer Learning Center, Dammam, Saudi Arabia
Certification/Diploma, Microsoft Excel XP Level (2)
October 2001: Institute For International Research, Dubai, United Arab Emirates
Certification/Diploma, Finance For Engineers Seminar
April 2001: National Inspection & Technical Testing Co. Ltd. (FAHASS / TUV),
Dammam, Saudi Arabia
Certification/Diploma, ISO 14001(Environmental Management System)
January 2001: Hay Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Hay Job Evaluation
October 2000: The Institute Of Industrial Management & Information Technology,
Dammam, Saudi Arabia
Certification/Diploma, Global Learning Organizations
October 2000: Owens Corning, Ohio, United States
Certification/Diploma, ISB Licensee Product / Process Understanding
Seminar
November 1999: institute Of Industrial Management & Information Technology,
Dammam, Saudi Arabia
Certification/Diploma, Challenges in Quality & Maintenance Management in
the Year 2000 & beyond
September 1999: FAHSS / TUV, Dammam, Saudi Arabia
Certification/Diploma, ISO 9001: Year 2000 Version
February 1998: FAHSS / TUV IQM Middle east, Dammam, Saudi Arabia
Certification/Diploma, Internal Quality Auditors ISO 9000
June 1995: Mutah University, Karak, Jordan
Bachelors in science of chemistry
72

SKILLS
Skill Level Years practiced
MS Word, MS Excel, Power point, Intermediate More than 9 years

LANGUAGES
Language Level
Arabic Expert
English Expert

REFERENCES
Reference Relation Phone E-Mail
Abdul Rahman Galeb Baglaf steel +999.55555555 aaab@mail.com
GM Company
Walid Mohammad Mustafa Amiantit +888.66666666 bcd@mail.com
Legal Advisor
73

SANTHOSH.B
Sankar reddy,
#5588, konappa nagar,
Electronic City,
Bangalore-560100
Mobile No: 21-99999999
E-mail: ssss@ssssl.com
OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers
Professional growth while being resourceful, innovative and flexible.
IT EXPOSURE
EDUCATION:
Maharaja Engineering College - May, 2006
B.TECH (Information Technology)
Percentage scored: 67%
Shri Ganga Higher Secondary School - Mar, 2002
Percentage scored: 88%
Govt Boys Higher Secondary School - Mar, 2000
Percentage scored: 68%
TECHNICAL EXPERIENCE:
Languages: C, C , CORE JAVA, VB 6.0,UNIX shell scripts, HTML
Platforms: Windows xp/98/95,2000,NT, Red hat Linux (9.0, ES, WS)
Concepts: networking, operating systems
CERTIFICATIONS:
Red Hat Certified Engineer (RHCE) -Enterprise Linux 4 # 1114006719821418
Expertise in: Installing Red hat Linux configuring servers (DNS, FTP, NFS, NIS, SAMBA,
APACHE, DHCP, MAIL), Trouble shooting, user permissions (LVM)
Brain-bench certified Linux Assessment #T20110714001A
PROJECT EXPERIENCE:
1. Final Semester Project as Part of the B.TECH Curriculum.
2. Project Name: "Integrated Java Based Web server"
3. Description: The powerful web server that enhances java based applications and provides
authentication.
MINI PROJECTS:
1. Creating a Manual Dictionary in V.B. 6.
2. Deleting the files concurrently using shell scripts
ELECTIVES TAKEN:
Linux Servers, Distributed systems
OTHER ACTIVITIES & HOBBIES:
Organizing various cultural & WON Prizes.
Reading E-books
Net surfing
74

PERSONAL DETAILS:
Name: Santhosh.B
Age & DOB: 21 years, 21-06-1985
Sex: Male
Marital Status: Single
Nationality: Indian
Permanent: 18/120, Gurusamy Nagar,
Address V.L.Road,
Peelamedu,
Coimbatore-04
TamilNadu, India
Contact Number: 0111 -11112027
Languages Known: English, Tamil
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(SANTHOSH.B)
75

Frank D. Riello
9 Termasen Dr. • Stony Point, NY 10980 • (845) 942-0495

A talented Business Management professional with extensive sales and customer service
experience

Summary of Qualifications
• More than 10 years of management experience.
• Proven ability to lead effective sales teams.
• Familiar with all aspects of business management.
• History of increasing sales and profitability.
• Adept at planning, promotions, and forecasting.
• Hard working, able to multi-task effectively.
• Outstanding training, leadership, and communication skills.

Professional Experience
Cousins Deli, Stony Point, NY 1992
– Present
Owner / Manager
Founded and manage highly successful delicatessen and catering operation.
Oversee and assist with all daily activities, including hot / cold meal and salad preparation,
opening and closing functions, and customer service.
Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors,
ensure all deliveries accurate and on time.
Hire and train employees, prepare weekly schedules, monitor and evaluate performance.
Develop and implement new sales and marketing strategies to increase business and market
share.
Responsible for all bookkeeping, payroll, and cost control.

M&H Sales & Marketing, Tarrytown, NY 1983-1992


District Sales Manager (1985 – 1992)
Directed sales management activities for entire New York metropolitan area consisting of
eight headquarter accounts covering more than 550 retail outlets.
Increased sales 10% through effective sales planning and improved shelf presence of
product line.
Introduced 40-plus new products to accounts, maintained 100% product line distribution.
Consistently achieved or exceeded all sales quotas each year.
76

Prepared, presented, and arranged promotions, sold displays / distributions to support


promotions.
Created and designed section layouts (plan-o-grams) for accounts.
Supervised and scheduled job assignments for retail sales force.

Territory Sales Manager (1983 – 1985)


Carried out sales and merchandising for Rockland and Orange counties. Sold displays to
increase sales volume, implemented and maintained section layouts.
Met all sales objectives, recognized for leading one of company’s highest-rated territories.

Food Emporium, Valley Cottage, NY 1981


– 1983
Grocery Department Manager
Managed daily operations, scheduled staff assignments, supervised staff.
Maintained inventory control system, monitored and approved incoming deliveries.
Arranged promotional displays. Worked closely with vendors on promotions and sales.
Promoted rapidly from Clerk to Dairy Manager to Grocery Manager.

Education
St. Thomas Aquinas College, Sparkill, NY
B.A. in Business Administration, concentration in Marketing (1980)

Keywords: Manager, Senior Manager, Sales Manager, District Manager, Sales and Marketing,
Business Development, Regional Manager, Territory Manager, Account Manager, Account
Executive
77

Carrie Dillon
900 Jefferson Wood Lane • Greensboro, NC 27410 • (336) 339-6643 • carridillon@hotmail.com

Sales and Marketing ~ Sales Associate ~ Business Development ~ Territory Sales

• Recent graduate with previous business experience.


• Extensive customer service background.
• Able to learn and apply quickly and effectively.
• Knowledgeable in technology and health care.
• Hard working, detail oriented, able to multi-task.
• Excellent communication and presentation skills.

Professional Experience and Accomplishments


Business and Customer Service
Administrative Assistant for college Athletic Office. Managed telephones and all
correspondence.
Performed word processing, created and maintained spreadsheets, prepared PowerPoint
presentations.
Responsible for administrative functions such as filing, data entry, and visitor relations.
As Hostess / Team Leader, provided personalized customer service to patrons in fine dining
settings.
Supervised customer service, ensuring prompt delivery of orders and highest levels of
service at all times, for both restaurant floor and catered events.
Performed staff orientation and training, assisted with scheduling.
Met or exceeded all sales goals. Consistently recognized for Outstanding Sales and
Customer Service.
Education
Served in paid and volunteer positions as teacher and instructor for youth and women’s
organizations.
Instructed athletics and anger management programs at YMCA, for children grades K
through five.
Taught dance studies for youths and teenagers for three years.
Carried out tutoring and physical training for children with learning disabilities and / or
from low income environments.
Provided life skills education for developmentally-delayed teenager. Set short and long-
term goals, monitored progress, and assisted with accomplishment of daily objectives.
78

Healthcare
Served as live-in caregiver for developmentally delayed and physically challenged
teenager.
Distributed medications on fixed schedules, for conditions such as seizures, attention deficit
syndrome, and uro-genital ailments.
Communicated regularly with healthcare professionals, managed regular and emergency
situations relating to physical and developmental issues.

Employment History
Habilitation Technician, Private, Greensboro, NC (1996 – Present)
Hostess, Tripps, Greensboro, NC (2002 – Present)
Youth Mentor, University of North Carolina, Greensboro, NC (2001)
Hostess / Team Leader, Sabino’s, Greensboro, NC (2000 – 2002)
Bridges to Success Teacher, Guilford County YMCA, Greensboro, NC (2000 – 2001)
Hostess / Team Leader, Brookridge, Mt. Olive, NC (1998 – 2000)
Administrative Assistant, Mt. Olive College, Mt. Olive, NC (1998)
Youth Dance Instructor, CC Dance Company, Madison, NC (1995 – 1998)

Education
B.A. in History, University of North Carolina, Greensboro, NC (2002)

Computer Skills
Windows, MS Office, PowerPoint, Internet
Additional Information
Completed semester abroad in Spain, 2002
Miss America Preliminaries, Scholarship Recipient (1999, 2000)
79

Robert D. Bush
4541 East Lake Harriet Pkwy • Minneapolis, MN 55409 • (612) 824-2428 • rbush@mn.rr.com

Talented Financial Management professional with exceptional Sales and Management skills
• Over nine years of Financial Management experience.
• Proven ability to increase sales and revenue.
• Familiar with managing high net worth accounts.
• Adept at leading and training sales teams.
• Consistent record of growing territories and portfolios.
• Excellent resentation/communication skills.
• Knowledgeable in high net worth estate / tax planning.
• Previously held multiple NASD registrations.

Professional Experience
Windsor Financial Group LLC, Minneapolis, MN
1996 – 2003
Director of Sales (2002 – 2003)
Coordinated efforts of six portfolio managers, responsible for entire Minnesota territory as
well as large number of national accounts. Company focused on high net worth clients of over
$1,000,000.
Developed policies and sales strategies to increase funds under management, acquire new
clients, and motivate portfolio managers, while concurrently performing individual sales.
Acquired $66 million in new assets through personal sales between 2002 and 2003.
Managed total of $254 million in assets, accounting for 45% of company’s total $450
million assets under management.
Created and implemented “Campaign 2005,” marketing / sales plan designed to increase
assets under management by specific goals each year from 2002 to 2005. Plan included increased
use of referrals, improved training, and motivational techniques.
Produced $89 million in additional assets in first year, exceeding $60 million goal.
Responsible for 143 of company’s 295 high net worth relationships (48%).

Vice President (1996 – 2002)


Marketed company’s services and products to high net worth accounts of $500,000 and up,
primarily high net worth individuals, pensions, and foundations.
Generated and qualified leads, utilizing outside referral sources (attorneys, accountants,
etc.), networking, community marketing, and cold calls. Prepared and conducted seminars.
Averaged over $37 million in new assets each year for five years, including producing $58
million in 2000 and $52 million in 2001.
80

Consistently exceeded all goals, increasing assets under management year over year.

Prudential Securities, Minneapolis, MN 1995 – 1996


Stockbroker
Carried out sales and marketing of stocks, bonds, mutual funds, annuities, and life
insurance.
Grew portfolio of assets under management to more than $5 million.

Paine Webber, Minneapolis, MN 1994 – 1995


Stockbroker
Managed portfolio of accounts, providing sales and marketing of products and services.
Built assets under management to more than $6 million.

Education
BA in Business Administration, St. Norbert College, De Pere, WI (1994)
Licenses
Previously held Series 7, 63, 65, and Minnesota Insurance Sales licenses

Computer Skills
Windows, Word, Excel, Access, Bloomberg
CONTENTS
Chapter 1: HOW TO FILL OUT A JOB APPLICATION FORM 1
1.1 Sample Job Application Form 1 1
1.2 Sample Job Application Form 2 3
1.3 Sample Job Application Form 3 7
1.4 Application Form 9
Chapter 2: INTERVIEW 11
2.1 Before the Job Interview 11
2.2 During the Job Interview 11
2.3 After the Job Interview 13
2.4 Interview Questions 13
2.4 Resources of Interview Questions 15
2.6 Practice Interview 34
2.7 Best Answers to Typical Interview Questions 38
2.8 Some General Job Interview Tips 40
Chapter 3: COVER LETTER 42
3.1 Samples of Cover Letters 42
3.2 Sample Letter of Inquiry 54
3.3 Sample Acceptance Letter 55
3.4 Sample Declination Letter 56
3.5 Sample Thank You Letter 57
3.6 Cover Letter for Unadvertised Jobs 58
3.7 Sending a Cover Letter by Email 59
3.8 You Can Adapt This Cover Letter to Your Situation 60
3.9 Letter to a Head Hunter Cover Letter 61
3.10 A Guide to a Great Cover Letter 62
3.11 A Curriculum Vitae 64
3.12 Samples of CVs 66
References 81
Thông tin về tác giả của giáo trình:
- Họ và tên: Nguyễn Văn Tuấn
- Sinh năm: 1963
- Cơ quan công tác: Tổ Biên-phiên dịch, Khoa Tiếng Anh, Trường Đại học Ngoại
Ngữ Huế
- Địa chỉ email: tuannguyen11863@yahoo.com

Phạm vi và đối tượng sử dụng giáo trình:


- Giáo trình Interview chủ yếu sử dụng để dạy cho sinh viên ngành Tiếng Anh,
chuyên ngành Sư phạm và Biên phiên dịch. Giáo trình này còn có thể dùng để dạy
hoặc dùng như nguồn tham khảo cho sinh viên ngành Quốc tế học, Việt Nam học.
- Giáo trình có thể dùng cho các trường Đại học ngoại ngữ, Đại học sư phạm ngoại
ngữ.
- Yêu cầu kiến thức trước lúc học môn này:
Để học tốt môn này, người học cần có trình độ tiếng Anh từ Intermediate trở lên.
Ngoài ra người học cần phải có kỹ năng nói tiếng Anh tương đối tốt, viết tốt các
mẫu đơn, thư từ giao dịch, có kiến thức và những lập luận về các vấn đề liên quan
đến cuộc sống hằng ngày, văn hóa, xã hội, chính trị và khoa học.
- Các từ khóa để tra cứu:
Job application form, personal information, position desired, sample forms, job
interview, potential behavioural interview, cover letter, curriculum vitae,
management experience, resume.
- Giáo trình chưa được xuất bản, nhưng được sử dụng làm giáo trình giảng dạy
trong chương trình đào tạo cử nhân sư phạm tiếng Anh của Đại học Ngoại ngữ
Huế và chương trình elearning của Đại học Huế.
-