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Curriculum Vitae

CAREER OBJECTIVE To use efficiently my technical skills, problem solving
abilities and my strong willingness to succeed to enhance organization’s
customer services and achieve business goals.

CAREER SUMMARY ITIL V3 Certified with L2 support skills on multi-customer
Linux/Oracle platform, with good incidents and problems management abilities,
with more than 4 years of experience on Database installation, configuration
and monitoring.

Personal information

Name Akram DRIDI
Address
185, street Salaheddine Ayoubi, 7003, Bizerta, TUNISIA
Telephone
00216 22 816 534
E-mail
dri.akram@gmail.com
Nationality
Tunisian
Date of birth
13
th
, October 1984
Gender
Male
Status
Married
Desired employment /
Occupational field
Systems & Operations Analyst


Work experience

Period

Since march 2013
Employer
HR Access solutions International


Type of business
Human resources solutions development and consulting

Position held

IT-outsourcing specialist

Team

Systems and Operations (SYSOPS)

Main activities and
responsibilities

Day-to-day tasks:
o HR Access environments management (HRA services and
applications)
o UNIX and Windows systems administration (users, processes, disk
space, memory...)
o Oracle/SQL Server DB administration (Installations, configuration,
customizing, maintenance...)
o DB and Application backup and restoration ( RMAN, SHELL scripts)
o Application deployment (Web applications on Tomcat & WAS)


o Change management assessment, planning and implementation
o Application monitoring (hyperic, cloud monitoring)
o Systems supervision (hyperic, SHELL scripts)
o Incidents and problems management (ITIL processes)
o Participating to platform stabilization
o Technical customer support
o Providing support to development and validation teams all along the
project
o Providing assistance to the customer after the installation
o Contributing to the transition from project to support
o Technical documents writing (procedures, technical guides,
handovers …)
o Contributing to knowledge sharing between development and project
teams
o Interfacing with Technical Leader to audit/define/build the necessary
technical coaching of the more junior team members


Occasional tasks:
o HR Access environments installations MEA customers(prerequisites
validation, DB installation, application installation, technical and
functional testing, reporting)
o HR Access environments duplication MEA customers (prepare
destination environment, cloning environments, enabling load
balancing and replication )
o Maintenance intervention ( platform stability enhancement, patch
installation, problem solving ...)
o Presenting proposals to clients
o Working closely with developers to ensure technical compatibility and
user satisfaction
o Training sessions for HR Access people & customers (technical
workshop about solution architecture and environments maintenance)



Period
From May 2011 to February 2013
Employer
HR Access solutions International


Type of business
Human resources solutions development and consulting

Position held

Systems and Operations Analyst

Team

Systems and Operations (SYSOPS)


Main activities and
responsibilities

o Analyse/validate Outsourcing platform requirements
o Provide requirements to customers and help for their integration
o Install new HR Access environments on client site
o Provide post installation support for customers
o Analyse Outsourcing platform issues
o Provide workaround/ permanent solutions
o Test and validate solutions
o Enhance platform stability
o Manage incidents when occurring: analyse, assign roles, escalate,
communicate, report , capitalize


o Prepare reports by collecting, analysing, and summarizing information
o Maintain technical knowledge by attending/animating educational
workshops and by writing technical documents
o Prepare and execute test plan for the user acceptance testing and post
production validation


Period
From August 2009 to April 2011
Employer
HR Access solutions International


Type of business
Human resources solutions development and consulting

Position held

IT-Outsourcing consultant

Team

Production Support Group (PSG)

Main activities and
responsibilities
o Manage HR Access environments : start/stop services, troubleshooting
on issues causes, fix issues, write processes
o Duplicate HR Access environments
o Manage Oracle database : installation, instance maintenance, resolve
issues, backup, restore
o Monitor applications and services
o Execute functional and technical tests
o Manage users access (systems and applications)


Projects and missions


January 2010 Contribution to the Outsourcing Access Management project
February 2010 Analysis and capacity review of the 2
nd
phase of the outsourcing platform
March 2010  Implementation of the 2
nd
phase of the outsourcing platform (Linux,
Oracle, WebSphere)
 Preparation and execution of the technical and functional test book (Hra
Suite 7)

May 2010 Contribution on the SAS70 audit for the outsourcing platform
June 2010 First Intuitive Query deployment – Customer 3 Suisses
July 2010  implementation of LDAP replication between production servers
(OpenDS + Linux)
 Development of LDAP replication scripts (enabling, disabling,
configuration: OpenDS + Linux)

August 2010 Implementing of a massive data management tool (Jscape + sharpload)
January 2011 Installation of new enhancement patches delivered by R&D
March 2011 VPN access administration (Juniper)
June 2011 HRa Suite 7 installation, customer: magasin Général Tunisia, technical
environment : Windows 2008 + Oracle 10g




October 2011 HRa Suite 7 installation, customer: Total Gabon, technical environment : Windows
2008 + Oracle 10g


November 2011 Environment duplication, customer: Carrefour Tunisia, technical environment :
Windows 2003 + Oracle 10g


February 2012  HRa Suite 7 installation, , customer: Groupe Alliances Morocco, technical
environment : Windows 2003 + SQL Server 2005
 MPS environments migration from London site to Paris site, technical
environment : Linux + oracle 10g

April 2012  HRa Suite 7 installation, customer: NABC Morocco, partner: RH Net
Morocco, technical environment : Windows 2008 + Oracle 10g
 HRa Suite 7 installation, customer: G4S Morocco, partner: IB Maroc,
technical environment : Windows 2008 + SQL Server 2008
May 2012  First HRa Suite 9 installation, customer: CIH Morocco, technical
environment : AIX 6 + Oracle 10g
 Technical training session for CIH Morocco
 Environment management workshop for CIH Morocco


July 2012 Preparing and implementing the production environment for Maroc telecom,
technical environment : Linux + Oracle 10g + websphere

November 2012 HR Access technical migration (windows 2008 32 bits to windows 2008 64 bits),
customer: Oxia Tunisia, technical environment : Windows 2008 + SQL Server 2008

December 2012 HRa Suite 7 release upgrade, customer: UFI Group Tunisia, technical environment:
Windows 2008 + Oracle 10g

January 2013 to July 2013  HRa Suite 7 release upgrade for all outsourcing customers
 Web application servers migration from WebSphere to Tomcat for all
outsourcing customers

January 2013 HRa Suite 7 environment duplication, customer : British Gaz tunisia, technical
environment : Windows 2008 + SQL Server 2008

February 2013 HR Access technical migration (windows 2008 32 bits to windows 2008 64 bits),
customer: Fribourg State Switzerland, technical environment : Windows 2008 +
SQL Server 2008

March 2013  HRa Suite 9 installation, customer: ENDA Inter Arabe Tunisia, technical
environment : Windows 2008 + SQL Server 2008
 First HRa Suite 9 installation with Arabic language, customer: Eastern
Company Egypt, technical environment : Linux + Oracle 11g
 Contribution to the Outsourcing Platform Stabilization Project

April 2013  HRa Suite 9 installation, customer: STIAL Group Tunisia, technical
environment : Windows 2008 + SQL Server 2008
 HRa Suite 9 environment duplication, customer: Eastern Company
Egypt, technical environment : Linux + Oracle 11g
 HRa Suite 9 environment duplication, customer: ONATEL Burkinafasso ,
technical environment : Windows 2008 + SQL Server 2008

May 2013 HRa Suite 9 installation, customer:NAIZAK Global Engineering Systems KSA,
technical environment : Windows 2008 + SQL Server 2008



July 2013 HR Access V5 release upgrade, customer Lilly France, technical environment :
Linux + Oracle 10

September 2013  HRa Suite 7 environment duplication, customer: Cimenterie Nfidha
Tunisia, partner: HP Spain , technical environment : Windows 2008 +
SQL Server 2008
 HRa Suite 9 installation, customer Cap Gemini Morocco, technical
environment : Windows 2008 + SQL Server 2008
 HR Access technical migration (windows 2000 to windows 2003),
customer: Sanofi Aventis Morocco, technical environment : Windows +
Oracle 8i
 Elaborate, with the CNSS Maroc team, a Disaster Recovery Plan process
and advise about best practices for best performance

October 2013 Contribution to DRP test for outsourcing platform (prerequisite, planning,
configuration, execution)

January 2014 HRa Suite 9 installation, customer: SNTL Maroc, technical environment : HP-UX +
Oracle 11g

February 2014

HRa Suite 9 installation, customer: SOGARA Gabon, technical environment :
Windows Server 2008 + SQL Server 2008 R2

April 2014

HR Access technical migration (AIX to RHE Linux), customer : ONERA France


Professional Trainings


June 2010 Linux Shell scripting: Smart Future- Tunisia
December 2010 Managing Oracle under Linux: Oradist Tunisia
March 2012 ITIL V3 Foundation Certification: Advancia Tunisia
June 2012 Tomcat administration: Smart Future- Tunisia
December 2013 Oracle Database 11g: Administration Workshop II Release 2: ORADIST
Tunisia


Skills and competences


Operating systems
Redhat Linux 4,5 and 6, AIX 5 and 6, HP-UX 11, Windows 2000, 2003, 2005,
Server 2008 and 2008 R2

Programming languages
C/C++, JAVA/J2EE, Pascal, Shell, Maple, VB,VB .NET, HTML, XML, Assembler,
MIPS, PL/SQL

Databases

Oracle (8i, 9i, 10g, 11g) , SQL Server 2003, 2005 2008 and 2008 R2, MySQL,
PostgreSQL

Networks
TCP/IP, UDP, LAN, VPN, DHCP, DNS, IPv6

Tools and environments
Webmin, Oracle SQL Plus, Entreprise Architect, Putty, Putty CM,, mRemote,
Winscp, Filezilla Server/Client, MS Visual Studio 6, 2008, 2010, Eclipse,
MyEclipse, Netbeans, JBuilder, MFC, JSF, QT3, Lotus notes, JXplorer, Jscape,
WebSphere 6, Tomcat 5,6 and 7, JIRA, Drupal 7, UltraEdit-32

Organisational and non-
Planning, time management, assigning priorities, pro-activity, deep analysis,


technical skills

flexibility, problem management, incident management, self-assessment, good
listening, communication, technical documents writing, working under pressure,
handling emergencies, positive attitude, high moral, team-work friendly


Education


Title of qualification
awarded

Computer Sciences Engineer
Date
June 2009
Principal
subjects/occupational
skills covered

Software development,java,j2ee,c,c++, Unix/Linux systems, SQL, oracle database
administration, network management, signal processing
Name of organisation
providing education
National School of Computer Sciences- TUNISIA





Diverse


Mother tongue
Arabic
Other languages
English, French
Other occupations
Sports, travels, films, charity actions, speleology, painting
Driving licence
Yes