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INFOSYS.110 BUSINESS SYSTEMS:
DELIVERABLE 2: BUSINESS SECTION
2014

Name Shannon McLeish
NetID smcl479
Group Number: 157
Website Link: http://infosysgroup157.blogspot.co.nz/
Tutorial Details
Tutor: Day: Time:
Johnnie Shubert Wedensday 9-10am
Time Spent on
Assignment:
20 hours Word Count: 1,647

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SCAN ‘N’ OPERATE
INTRODUCTION
The main flaw in the medical system is the way medical professionals‟ process, store and
access medical details of a patient. For example take the emergency department, in an
emergency Doctors don‟t have access to all of the patients‟ medical history, they rely on
what the flustered patient can tell them. This process is time consuming and inefficient, and
can be life threatening, as important information is unavailable. Scan „n‟ Operate is the
solution to this, Scan „n‟ Operate is a cloud based program that integrates patients National
Health Index (NHI) number with their finger print. The Doctor scans a patient‟s finger print to
retrieve their full medical history enabling the Doctor to make an informed decision.
3. BUSINESS SECTION
3.1 Vision
To assist medical health professionals in saving life's, by providing the information they need
in the most important moments to aid they decisions.
3.2 Industry Analysis: Digital Medical record industry
Industry: Digital Medical record industry as Scan „n‟ Operate is dealing with capturing,
stroing and acessing of medical information of a paitent.
Force: High/Low: Justification:
Buyer power: Low
As even though there are other digtial record
keeping programs, none of them intragate finger
print analsys with a paitents NHI. This providing
quick access to information that hospitals
especially cant live without.
Supplier power: High
The demand for a life saving product is high, as
there is around 1 million ED vists a year . Ministry
of Health. (n.d) with each of theses vists
expecting to take around 6 hours. Minstry of
Health. (2011) Scan „n‟ Operate can shorten the
time it takes to be treated as Doctors will have all

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the correct informatiion they need.
Threat of new entrants: Low
As the program has a large database which will
take a long time to create, this sets a high barrier
to enter the market.
Threat of substitutes: Low
As the subsitutes are people, who are‟nt
necessarly truthful about the their history.
Rivalry among existing
competitors:
High
As competition in the techongloy world is what
derives the creation of better software. Nundy,
S.(2010)
Overall attractiveness of the industry: Appealing as the need for the product is high and
threat of new entrants and substitutes is low.
3.3 Customers and Thei r Needs
Scan „n‟ Operate customers are any medical professional organisation, which deals with
medical records. Scan „n‟ Operates biggest segment of customers would be emergency
departments. This is because Scan „n‟ Operate provides its customers with the ability to
access patient‟s files within seconds. This is extremely important in emergency departments
as every second counts. In New Zealand alone according to Ministry of Health. (n.d), “There
are close to 1 million ED attendances in New Zealand every year.”
3.4 The Product and Service
It is a cloud based program that integrates patient‟s finger prints with their National Health
Index (NHI) number. A medical professional can scan a finger print of a patients, and upload
this finger print into the system and the program will search for a match and bring up the
patient‟s entire file. Since a person‟s NHI and finger print is unique to every person there
won‟t be any file corruption from people‟s medical history being record to the wrong person.
Scan „n‟ operate uses finger print analysis to match the finger print with the NHI. Finger print
analysis uses a photo of a finger print the shows the patterns of ridges and the valleys, once
it has the photo it is than matched to an existing photo. Easy Clocking. (n.d) This photo can
be taken with a fingerprint scanner or even a smartphone by taking a photo of the finger print
on paper. The photo of the finger print is stored as a biometric code which indicate the
unique features of the persons finger print, this ensures the security of that persons Medical
history. Once the patient is in the system a Doctor can access their file using the patient‟s
fingerprint. Since Scan „n‟ Operate will be partners with the Direct Health Board(DHB) the
files and fingerprints for patient‟s that aren‟t in the database can be manual recorded to

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ensure that the database has everyones files, this ensuring that our customers can have
access to any patients‟ files though their finger print.
3.5 Suppliers and Partners
The supplies would be Coders and a company that sells server space. The partners would
be the DHB and information architects. Coders would be a supplier as their supply the
programs coding that ensures the cloud program is working and that the database is
secured to ensure no leakage of people‟s personal medical history. Another supplier is a
supplier of server space e.g. IBM. Since Scan „n‟ Operate is a cloud program it has to have
server space. Since it deals with medical information, which in nature is also increasing and
hence the server space will have to increase to ensure that medical professionals have
access to this information. The DHB will be a partner as their main purpose is to improve
and protect the health of people in the community, they also seek to improve the efficiency
and effectiveness of the delivery of health care. Ministry of health. (n.d) The DHB play an
important part of gathering the information of patients‟ that need to be put into the database,
this ensure the effectiveness and quality of Scan „n‟ Operate database. An Information
Architecture consulate would be a partner as they ensure the security of the records and
that all important information is recorded.
3.6 Strategy: Focused l ow cost
The medical industry is a narrow market, as the program is tailored solely for medical
professionals. Only they can have access to the database to ensure the security and
integrity of patients‟ medical information. It will be low cost to the customer, as it is a one off
payment for them to have access to the program. it will save lives and for ther user it will
save them time and money. Once they use it, they won‟t be able to survive without it. The
cost of purchasing the program out ways the cost of losing a life, this making it low cost.
The overall strategy is therefore Focused low cost
3.7 Value Chain Activity: Making of the service
The most important value chain activity for this business is making of the service
Since it provides the service of having a database with all possible patients‟ medical history.
The biggest task for making the program is to ensuring that the database has all the possible
information archived and secured, to ensure the integrity of the information. In order to do
this the company has to have the supporting value activity of the Technology department to
ensure that the cloud program is up and running and that all the files in the database are
secure. These activities add value to the product as it ensures the quality and the quaintly of
the information that will be proved though the service. This allowing Doctor to make informed
decisions.
3.8 Business Processes

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3.8.1. SALES PROCESS - The sales process records when the customer is interest in
purchasing the program, it then uses Customer Relation Management (CRM) system to
record the customer information to ensure that it is a Medical institute. This will also help with
the DHB finding what information they need to gather. Once the customer has filled out their
details an Enterprise Resource Planning (ERP) system alerts the IT department to ensure
that there is enough server space for the new customer. The process than goes to
aTransaction Processing System (TRS) to finalise the customers payment which is then sent
to the IT department to give the customer the verification code for them to access the
program.



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REPLACE WITH BUSINESS PROCESS 1 MODEL
Scan n
Operate
confirms order
Customer makes
a payment to
Scan n Operate
Scan n Operate
confirms the
payment and
gives the
customer a
verification code
Customer
downloads the
program via the
internet using the
verification code
End
Start
Customer e.g.
a Hospital
wants to
purchase the
product
Customer puts
in an order to
Scan n
Operate
Customer fills
their details
End
yes no
Scan n
Operate
Checks cloud
space to see if
there is room
for a new user
Scan n Operate
gets more space
no
yes
Saes department Product ordering system

3.8.2. CLOUD SERVER SPACE MANAGEMENT PROCESS - Purchasing department uses an ERP
to alert them when the IT department recognises when the server space is running low. The
purchasing department then orders the server space and using a TPS to make the payment.
REPLACE WITH BUSINESS PROCESS 2 MODEL

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Start
Is the cloud
user space
running low
Place an order
with supplier to
get more cloud
space
Supplier
confirms order
Pay for the
cloud space
Receive the
increase in
cloud space for
our users
End
End
Yes No
Purchasing system IT department



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3.9 Functionalities
3.9.1. SALES PROCESS
 Alerts the IT department to ensure there is enough server space.
 It records the customer information using CRM system which the DHB would
use to aquire the missing records for the database.
3.9.2. CLOUD SERVER SPACE MANAGEMENT PROCESS
 Alerts the purcasing department to get more server space.
 Uses a TPS to pay for the space.
3.10 Systems

3.10. 1. ACCOUNTING SYSTEM - ensures that all the finances are up to date. It records the
cash flow from sales and the cash outflow from purchases.
3.10. 2. SERVER SPACE MANAGEMENT SYSTEM- ensures that the cloud program has the ability
to host more users e.g. customer, and the ability to hold more data in the database.
3.10. 3. CUSTOMER INFORMATION SYSTEM - holds and checks the customers information to
firsty ensure that they are a medical oraganiztion, secondly this information can be used by
th DHB to gather the paitents information from the oraganiztions that don‟t have the
program. This ensuring that the program has all the correct information it need to be able to
provide our service.

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3.11. Summary Table: Value Chain to Systems

Value Chain
Activity
Processes Functionalities Specific Information
System(s)
Broad Information
System(s)

Making of
the service
1. Sale
Process
1. Alerts IT department .
2. Records the customer information.
Customer information system
Accounting system

CRM
ERP
2. Cloud
server
space
mangem
ent
system
1. Alert purcashing department.
2. Uses TPS to pay.
Purchasing system
Accounting system
TPS
ERP

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CONCLUSION
Scan ‘n’ Operate is a cloud based program that will save lives, it will be costly to develope
but this cost over time will decrease. It will be the first of it kind in techonolgy that
integrates finger print analysis with NHI number, this providing first mover advantage which
will show the medical oraginzations how they cannot function without.
REFERENCES

1. Ministry of health. (n.d). Emergency departments. Retrieved from http://www.health.govt.nz/our-
work/hospitals-and-specialist-care/emergency-departments
2. Nundy, S. (2010). How the health care industry competes for patients.
http://www.kevinmd.com/blog/2010/11/health-care-industry-competes-patients.html
3. Ministry of health. (n.d). District health board. Retrieved from http://www.health.govt.nz/new-
zealand-health-system/key-health-sector-organisations-and-people/district-health-boards
4. Easy Clocking. (n.d). What is Biometrics. Retrieved from
http://www.bioelectronix.com/what_is_biometrics.html
5. Ministry of Health. (2011). Targeting Emergences shorter stays in Emergency Departments. Retrieved
from https://www.health.govt.nz/system/files/documents/publications/targeting-emergencies-
health-target.pdf