Facilitating your process journey …

Beating the Odds: A Tale of One Company’s
Rapid Rise to Maturity Level 5
Henry Schneider
Process and Product Quality Consulting, LLC

Seung Wook Bang
LG CNS 7th Annual CMMI® Technology Conference November 12 – 15, 2007

Facilitating your process journey …

Agenda

Intro

Overview

Success Story

Lessons Learned

Summary

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Time to Move Up

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LG Products

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LG CNS is a Reliable IT partner that Thinks of the Customer’s Future

Established Year CEO & President Employees Sales Business Domains Organization Overseas Subsidiaries

1987 Chae-Chol Shin 7,300 people (including overseas subsidiaries) 2.1 billion USD (2006) Consulting, SI/SM, NI, ITO, BPO 5 divisions / 3 divisions under the direct control of the CEO USA, Brazil, Europe, India, Indonesia, Japan and China
*As of June 2007

Copyright © 2007 LG CNS Co., Ltd.

Best Service… from Consulting to Operation
Consulting
System Integration/ System Management

IT Outsourcing

ITO

SI/SM

Business Process Outsourcing

BPO

NI

Network Integration

Copyright © 2007 LG CNS Co., Ltd.

Facilitating your process journey …

LG CNS, LG Insurance Sector
• System maintenance organization for LG Insurance • Financial software products

LG Insurance Sector Process Improvement Milestones
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• CMMI Maturity Level 3 October 2004 • CMMI Maturity Level 5 October 2005

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LG Insurance Sector

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Learning

It is the true nature of man to learn from mistakes, not from example – Sir Fred Hoyle

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Critical Success Factors
Korean Culture Management Commitment

Short, Repetitive Cycles

Corporate Resources

Low Employee Turnover

Six Sigma Focus

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Management Commitment

Prevalent

Walk the Walk
Teams Given Power
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Proper Attention
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Corporate Resources

Establish local SEPGs

Leverage lessons learned

Train local staff

Provide internal consulting and appraisal services

Corporate SEPG group works directly with each LG CNS division

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Six Sigma Focus
5. Control 4. Improve 3. Analyze
1 Initial

1. Define
5 Optimizing 4 Quantitatively Managed 3 Defined

2. Measure

2 Managed

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Facilitating your process journey …

Low Employee Turnover

Between 2003 and 2005, the LG Insurance Sector had the lowest employee turnover rate in LG CNS

Team members happy, enjoyed job assignments, and motivated to improve processes and procedures

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Facilitating your process journey …

Short,Repetitive Cycles Project Life Cycle
Statusing Analyzing

Testing

Measuring

Reporting

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Korean Culture
Minimal resistance Strong element of team work Strong sense of pride Personal identification

Doing whatever it takes

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Planning
In preparing for battle I have always found that plans are useless, but planning is indispensible. – President Dwight D. Eisenhower

Good tactics can save even the worst strategy. Bad tactics will destroy even the best strategy. – General George S. Patton
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Facilitating your process journey …

Challenges
LG Insurance Sector faced many challenges with High Maturity concepts
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Achieving Consensus

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Identifying Innovations

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Causal Analysis

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Managing Risks

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Estimation and Load Balancing

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Practical Approaches

Involve your customer
Provide strong leadership

Communicate effectively Promote a process improvement lifestyle Have fun!

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Bottom Line
Provide dedicated and committed resources

Focus on the goal

Learn from others

Learn from your mistakes

Provide strong management support

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Facilitating your process journey …

Some Parting Thoughts
I believe the true road to preeminent success in any line is to make yourself master in that line. - Andrew Carnegie

The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense. – Thomas Edison
It's very important that you find something that you care about, that you have a deep passion for, because you're going to have to devote a lot of your life to it. – George Lucas
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Facilitating your process journey …

LG Insurance Sector Video

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Questions

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Facilitating your process journey …

PPQC Services
Consulting
• CMMI • Software Engineering • Systems Engineering • Process Improvement

Appraising
• SCAMPI A, B, C • Gap Analysis

Training
• CMMI • Process Improvement • Action Planning Workshops • Measurement and Analysis • Process Area Specific Training
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Facilitating your process journey …

Contact Information - 1
Address: Henry Schneider President/Senior Principal Consultant Process and Product Quality Consulting, LLC 2111 Heather Green Houston, TX USA 77062
281-218-6682 ppqc@comcast.net www.ppqc.net

Phone: E-mail: Web Site:

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Facilitating your process journey …

LG CNS Services
Best Service… from Consulting to Operation
Consulting
System Integration/ System Management

IT Outsourcing

ITO

SI/SM

Business Process Outsourcing

BPO

NI

Network Integration

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Facilitating your process journey …

Contact Information - 2
Address: Seung Wook Bang Quality Consulting Team Quality Innovation Sector Technology Service Division Solution Business Unit LG CNS #B5-3, DMC Sangam-dong, Mapo-gu Seoul, Korea, 121-270
82-2-6710-4333 swbang@lgcns.com

Phone: E-mail:

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