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Prof.

Anjali Mulik
The design of appropriate and
innovative IT services
Including their architectures,
processes, policies and
documentation,
To meet current and future
agreed business requirements.
design services to meet agreed business outcomes
design processes to support the service lifecycle
identify and manage risks
design secure and resilient IT infrastructures, environments,
applications and data/information resources and capability
design measurement methods and metrics
produce and maintain plans, processes, policies, standards,
architectures, frameworks and documents to support the design of
quality IT solutions
develop skills and capability within IT contribute to the overall
improvement in IT service quality.
new or changed service solutions with special attention
to service requirements
service management systems and tools, especially the
Service Portfolio that required to support the service
technology architectures and management systems -
used or referenced by the service
processes, roles and capabilities - required to support the
service
measurement methods and metrics - necessary to
understand the performance of the service
Processes
Roles
Activities
Vendors
Manufacturers
Suppliers
Technology
Management systems
People
Skills
Competencies
People Products
Processes Partners
responsible for the overall coordination and deployment of
quality solution designs for services and processes
Service Design Manager:
responsible for the overall coordination and design of the
required technologies, architectures, strategies, designs and plans
IT Designer/Architect:
responsible for producing and maintaining an accurate Service
Catalogue
Service Catalogue Manager:
responsible for ensuring that the service quality levels are agreed
and met
Service Level Manager:
responsible for ensuring that all services meet their agreed
availability targets
Availability Manager:
responsible for ensuring that all services can be recovered in line
with their agreed business needs, requirements and timescales
IT Service Continuity Manager:
responsible for ensuring that IT capacity is matched to agreed
current and future business demands
Capacity Manager:
responsible for ensuring that IT security is aligned with agreed
business security policy risks, impacts and requirements
Security Manager:
responsible for ensuring that value for money is obtained from all
IT suppliers and contracts, and that underpinning contracts and
agreements are aligned with the needs of the business.
Supplier Manager:
Business requirements collection, analysis and engineering to
ensure they are clearly documented.
Design and development of appropriate service solutions,
technology, processes, information and measurements.
Production and revision of all design processes and
documents involved in Service Design.
Liaison with all other design and planning activities and
roles.