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Gloucester City Council outsources IT service to Civica, safeguarding jobs

and cutting costs

Six-year contract agreed as part of a move to drive savings of 100,000 a year
June 2014 Gloucester: Civica, a market leader in specialist systems and business
process services that help organisations transform the way they work, has signed a six year
contract with Gloucester City Council to outsource its IT service.
This follows the success of the innovative revenues and benefits partnership Civica created
with the City Council in 2011.
The new agreement will provide the council with the ability to make further savings of
100,000 a year through the outsourcing of its IT operations and help the City Councils
strategy to reform the way it provides back office, transactional and corporate support
services to meet budget constraints.
Working in consultation with the City Council, Civica will run IT services on its behalf,
ensuring administration and back office processes are managed cost efficiently and
The existing partnership between Civica and Gloucester City Council, to outsource the
provision of revenues, benefits and welfare rights services, has proved very successful.
Immediate savings have been delivered since 2011, whilst the partnership has also
managed to achieve the best performance for council tax collection through Civicas creation
of a Centre of Excellence for the City, which has also enabled access to Civicas
OnDemand services, to assist a further 20 authorities.
Paul James, Leader of Gloucester City Council said, We set ourselves high expectations
around what results we wanted to achieve through partnering with a company like Civica.
We have been delighted to see what has been accomplished so far, such as the reduction of
our council tax arrears by 1.5 million. We look forward to developing our relationship with
Civica further as we continue to drive cost savings, sustain employment and improve
services for our citizens.
Simon Downing, chief executive officer of Civica, said, Although much has been done within
local government to maintain and improve services while spending less, many organisations
are still under considerable pressure to make additional savings. This new partnership
illustrates just how they can do so by adapting service delivery and processes to reap cost
efficiencies without impacting overall service.
About Civica
Civica ( is a market leader in specialist systems and business process services for
organisations across the public sector and around the world. Through experienced people who
understand service delivery, the Group applies software, cloud-based services and outsourcing to
help customers transform the way they work. Drawing on a unique combination of people, technology

and business process expertise, Civica supplies more than 2,500 organisations in the UK, Australia,
New Zealand, Singapore, Canada and the USA.

Clementine Stopford
Civica Press Office at Brands2Life
(0)20 7592 1200