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Q1. Most preferred bank for you?

INTERTRETATION:-It was found that most of the respondents were availing services of public sectors
banks while those of the private sector banks were less as compare to public sector
Q.1 Brand image is the selection criteria for opening account with bank.

Interpretation: For 31 respondents Brand image is the selections criteria for opening bank account and
13 respondents are disagree with the above statement.

Public Bank
Private Bank
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Q.2 Location of my bank is convenient.

Interpretation: 31 respondents are agreeing that there bank location is convenient and 12
respondents are disagreeing with the above statement.
Q.3 I have open account in this bank because for personal relationship with any of the
employee.


Interpretation: 24 respondents are neutral with the statement that they are opening there bank
account because of personal relationship with any of the employee and 15 respondents are disagree
with this
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Q.4 Tangible material (brochures or statements) are associated with the services will be visually
attractive in an excellent bank.


Interpretation: 27 respondents are neutral with this statement that tangible material (brochures or
statements) are associated with the services will be visually attractive in an excellent bank.
Q.5 My bank gives good interest rate on saving account?

Interpretation: 41 respondents are completely agree with it that they are getting good interest rate on
their saving account , 12 respondent are strongly disagree and , 12 respondent are disagree with it.

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Q.6 My bank composes competitive service charges.


Interpretation: 28 respondents are neutral with this statement that their bank composes competitive
service charges. 12 respondents are disagree with it.
Q.7 My bank provides various facilities like ATM, Internet banking and M-Banking facilities.


Interpretation: 35 respondents are strongly agreed with this statement that their bank provides
various facilities like ATM, Internet banking and M-Banking facilities.

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Q.8 My bank allows me to open an account with Zero balances.


Interpretation: 29 respondents are agree with the statement that there bank allows me to open an
account with Zero balances and 12 respondents are disagree with it.
Q.9 My bank doesnt charge unnecessary for maintaining minimum balance in account

Interpretation: 33 respondents ,are agree with the statement that there bank is not charging
unnecessary charge for maintaining minimum balance in account, and 10 respondents are disagree
with it .

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Q.10 My bank provides good credit facilities.


Interpretation: 34 respondents are agreeing with it that bank provide good credit facilities and 10
respondents are disagreeing with it.

Q.11 My bank provides ATM service in multiple locations

Interpretation: 30 respondents are agreeing with the statement that there bank provides ATM service
in multiple locations and 9 respondents are disagree with it.
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Q.12 My bank provides safety of my funds and lockers.

Interpretation: 36 respondents, are strongly agree
Q.13 My bank has multiple branches in India





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Q.14 Infrastructure of my bank is attractive and friendly



Section B

Q.1 Employee at my bank will be tidy in appearance


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Q2 My bank staff attitude is friendly



Q3 The staff of my bank always enthusiastic to help customer




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Q4 Staff of bank will give quick services to customers.


Q5 My bank staff handle my problem properly





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Q6 Employee of my bank are have knowledge to answer my quarries.




Section C
Q1 When bank promises to do something by a certain time they will do so.



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Q2 When I am having any trouble my bank taken series interest to solve the problem.



Q3 Bank will make available their services at the time they assure to perform so.





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Q4 Bank persists on error free proceeding.




Q5 My over all opinion about my bank is good.




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Q6 I am satisfied with my bank.


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