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IT Passport Exam

Preparation Book
IT Passport Exam Preparation Book
IT Passport Exam
Preparation Book
ITPEC-2009-Bangkok-013
IT
Passport
i
About this Book ................................................................... 1
Overview of Examination .................................................... 4
Scope of Questions .............................................................. 8
Strategy ---------------------------------------------------------------------- 12
Chapter 1 Corporate and legal affairs............................ 14
1-1 Corporate activities ---------------------------------------- 15
1-1-1 Management and organization ............................................. 15
1-1-2 OR
(
Operations Research
)
and IE
(
Industrial Engineering
)
.... 21
1-1-3 Accounting and nancial affairs .......................................... 37
1-2 Legal affairs --------------------------------------------------- 43
1-2-1 Intellectual property rights .................................................... 43
1-2-2 Laws on security .................................................................... 48
1-2-3 Laws on labor and transaction ............................................. 49
1-2-4 Other legislation, guidelines, and engineer ethics ............. 52
1-2-5 Standardization ...................................................................... 56
1-3 Chapter quiz --------------------------------------------------- 60
CONTENTS
ITPEC-2009-Bangkok-013
ii
Chapter 2 Business strategy .......................................... 64
2-1 Business strategy management --------------------- 65
2-1-1 Business strategy techniques .............................................. 65
2-1-2 Marketing ................................................................................ 70
2-1-3 Business strategy and goal/evaluation ............................... 72
2-1-4 Business management systems .......................................... 74
2-2 Technological strategy management ------------- 75
2-2-1 Technological strategy planning and technology
development planning ........................................................... 75
2-3 Business industry---------------------------------------------77
2-3-1 Business system .................................................................... 77
2-3-2 Engineering system ............................................................... 82
2-3-3 E-business .............................................................................. 83
2-3-4 Consumer appliances and industrial devices ..................... 85
2-4 Chapter quiz --------------------------------------------------- 86
Chapter 3 System strategy ............................................. 90
3-1 System strategy --------------------------------------------- 91
3-1-1 Concept of information systems strategy ........................... 91
3-1-2 Concept of business process ............................................... 92
3-1-3 Solution business .................................................................. 99
3-2 System planning ------------------------------------------- 102
3-2-1 Computerization planning ................................................... 102
3-2-2 Requirements denition ...................................................... 104
3-2-3 Procurement planning and implementation ...................... 105
3-3 Chapter quiz ------------------------------------------------- 109
ITPEC-2009-Bangkok-013
IT
Passport
iii
Management --------------------------------------------------------------112
Chapter 4 Development technology ............................. 114
4-1 System development technology ----------------- 115
4-1-1 Process of system development ........................................ 115
4-1-2 Software estimation ............................................................. 125
4-2 Software development management
techniques ---------------------------------------------------- 126
4-2-1 Software development process and methods .................. 126
4-3 Chapter quiz ------------------------------------------------- 129
Chapter 5 Project management ................................... 130
5-1 Project management ------------------------------------ 131
5-1-1 Project management ............................................................ 131
5-1-2 Project scope management ................................................ 133
5-2 Chapter quiz ------------------------------------------------- 138
Chapter 6 Service management ................................... 140
6-1 Service management ------------------------------------ 141
6-1-1 Service management 141
6-1-2 Service support .................................................................... 143
6-1-3 Service delivery .................................................................... 144
6-1-4 Facility management ........................................................... 146
6-2 System audit ------------------------------------------------- 147
6-2-1 System audit ......................................................................... 147
6-2-2 Internal control ..................................................................... 150
6-3 Chapter quiz ------------------------------------------------- 152
ITPEC-2009-Bangkok-013
IT
Passport
iv
Technology ---------------------------------------------------------------- 154
Chapter 7 Basic theory ................................................. 156
7-1 Basic theory ------------------------------------------------- 157
7-1-1 Discrete mathematics .......................................................... 157
7-1-2 Applied mathematics ........................................................... 162
7-1-3 Theory of information .......................................................... 166
7-2 Algorithms and programming ----------------------- 171
7-2-1 Data structures ..................................................................... 171
7-2-2 Algorithms ............................................................................ 174
7-2-3 Programming and programming languages ..................... 179
7-2-4 Markup languages ............................................................... 180
7-3 Chapter quiz ------------------------------------------------- 183
Chapter 8 Computer system ......................................... 186
8-1 Computer component ----------------------------------- 187
8-1-1 Processor ............................................................................. 187
8-1-2 Storage device ..................................................................... 190
8-1-3 Input/Output devices ........................................................... 199
8-2 System component --------------------------------------- 204
8-2-1 System conguration .......................................................... 204
8-2-2 System evaluation indexes ................................................. 208
8-3 Software ------------------------------------------------------- 212
8-3-1 OS
(
Operating System
)
........................................................ 212
8-3-2 File management .................................................................. 214
8-3-3 Development tools ............................................................... 218
8-3-4 OSS
(
Open Source Software
)
............................................. 221
8-4 Hardware ------------------------------------------------------ 223
8-4-1 Hardware ............................................................................... 223
8-5 Chapter quiz ------------------------------------------------- 229
ITPEC-2009-Bangkok-013
v
Chapter 9 Technology element .................................... 234
9-1 Human interface ------------------------------------------- 235
9-1-1 Human interface technology ............................................... 235
9-1-2 Interface design ................................................................... 236
9-2 Multimedia ---------------------------------------------------- 240
9-2-1 Multimedia technology ........................................................ 240
9-2-2 Multimedia application ........................................................ 243
9-3 Database ------------------------------------------------------- 247
9-3-1 Database architecture ......................................................... 247
9-3-2 Database design .................................................................. 250
9-3-3 Data manipulation ................................................................ 253
9-3-4 Transaction processing ....................................................... 255
9-4 Network -------------------------------------------------------- 258
9-4-1 Network architecture ........................................................... 258
9-4-2 Communications protocols ................................................ 267
9-4-3 Network application ............................................................. 272
9-5 Security -------------------------------------------------------- 279
9-5-1 Information assets and information security .................... 279
9-5-2 Information security management ..................................... 284
9-5-3 Information security measures/information security
implementation technology ................................................ 288
9-6 Chapter quiz ------------------------------------------------- 301
Practice exam .................................................................. 308
Practice exam 1 ................................................................................. 309
Practice exam 2 ................................................................................. 340
Practice exam 3 ................................................................................. 370
Index ................................................................................ 400
ITPEC-2009-Bangkok-013
1
About this Book
1 Structure of this Book
This book is comprised of the following sections.
Overview of Examination
Scope of Questions
This section describes the basic approach for the examination questions and the scope of the ex-
amination questions.
Chapter 1 Corporate and legal affairs
Chapter 1 explains the basic knowledge of corporate activities and business management that
business workers should possess, as well as legal compliance and corporate ethics.
Chapter 2 Business strategy
Chapter 2 explains typical systems in each eld including typical information analysis techniques
and marketing techniques, business management systems, and technological strategies.
Chapter 3 System strategy
Chapter 3 details business processes, methods to improve business operations, the ow of infor-
mation system construction, the composition of a requirements denition aimed at computeriza-
tion, and other items based on information systems strategy.
Chapter 4 Development technology
Chapter 4 explains system development processes and test techniques, as well as software devel-
opment processes and development methods.
Chapter 5 Project management
Chapter 5 explains the processes of project management and techniques of project scope manage-
ment.
Chapter 6 Service management
Chapter 6 explains the basic roles and components of IT service management including the man-
agement of information system operations, service support, the concept of system environment
development, and the basic principles of system audits.
ITPEC-2009-Bangkok-013
Chapter 7 Basic theory
Chapter 7 explains the fundamental concepts of radixes, sets, probabilities, and statistics, as well
as the digitization of information and algorithms.
Chapter 8 Computer system
Chapter 8 examines computer components, system components, hardware, and software, and ex-
plains each type of component and their characteristics.
Chapter 9 Technology element
Chapter 9 examines the characteristics of human interfaces and multimedia technology, basic
knowledge about database design and networks, as well as security measures and other aspects.
Practice exam
The practice exam includes practice questions for the IT Passport Examination.
Answers and Explanations Booklet
The booklet contains answers and explanations for the chapter quiz
(
Chapters 1 to 9
)
and practice
exam questions.
2 Notations Used in this Book
The notations used in this book serve the following purposes.
Reference A short summary of useful information or terminology, or a citation of a subchap-
ter for an explanation.
* Supplementary notes or content to pay attention to
The text in this book may contain laws, standards and accounting rules that only apply in Japan.
2
ITPEC-2009-Bangkok-013
3 Answers and Explanations Booklet
The booklet at the end of this book contains answers and explanations for the chapter quiz and
practice exam questions.
19
Q1. Section 1-2 Legal affairs
Answer d
Explanation
If used within the scope covered by the license agreement, then it does not violate the Copy-
right Act.
Q2. Section 2-1 Business strategy management
Answer d
Explanation
SWOT analysis is an analysis technique used for planning corporate strategies. The S
stands for strengths, and W for weaknesses.
Q3. Section 1-1 Corporate activities
Answer a
Explanation
CSR (Corporate Social Responsibility) refers to the responsibilities that a corporations should
fulll to society. Many corporations publish their CSR approach through their Web page or
publish a CSR report in order to earn the condence of stakeholders.
Q4. Section 2-1 Business strategy management
Answer a
Explanation
The star of PPM is a product that requires investment with growth, but offers a high market
growth rate and market share.
b): Describes a dog.
c): Describes a question mark.
d): Describes a cash cow.
Q5. Section 1-2 Legal affairs
Answer b
Explanation
a): Under a dispatch contract, the client company has the right to issue instructions to the dis-
patch employee, but matters concerning the dispatch contract such as paid leave and over-
time must be cleared rst with the dispatching company.
c): Even if erroneous entry of data into a product management system leads to the production
of defective goods, the right to issue instructions lies with the client company. Therefore,
the client company cannot blame the responsibility for the manufactured goods on the dis-
patching company.
d): Instructing an employee to work overtime as if the person were an employee of the client
company is a matter that concerns the dispatch contract, so the client company must obtain
the approval of the dispatching company.
Practice exam 1 answers
1 Section
Section
Sections that are applicable to this book.
1
3
ITPEC-2009-Bangkok-013
Overview of
Examination
ITPEC-2009-Bangkok-013
5
1 Typical Examinees
Individuals who have basic knowledge of information technology that all business workers
should commonly possess, and who perform information technology related tasks, or are trying to
utilize information technology in his/her tasks in charge.
2 Tasks and Roles
Individuals who have basic knowledge of information technology that all business workers
should commonly possess, and who perform information technology related tasks, or are trying
to utilize information technology in his/her tasks in charge.Chapter 5 explains the processes of
project management and techniques of project scope management.
Understand information devices and systems to use, and utilize them.
Understand the tasks in charge, identies problems of those tasks, and act to provide required
solutions.
Perform acquisition and utilization of information safely.
Support task analysis and systemization activities under the guidance of superiors.
3 Expected Technology Level
The following basic knowledge shall be required as a working person in order to determine infor-
mation devices and systems, and to perform tasks in charge as well as facilitate systemization.
Knowledge of computer systems and networks to determine the information devices and sys-
tems to use, and knowledge of how to utilize ofce tools.
Knowledge of corporate activity and related tasks in order to understand the tasks in charge.
Also, in order to identify issues of the tasks in charge and provide required solutions, system-
atic thinking and logical thinking as well as knowledge of problem analysis and problem solv-
ing methodologies shall be required.
Ability to act in accordance with relevant laws and regulations as well as various information
security provisions in order to utilize information safely.
Knowledge of development and operations of information systems in order to support analysis
and systemization of tasks.
Overview of Exam
ITPEC-2009-Bangkok-013
6
4 Supplementary Explanation of Expected Technology Level
The following basic knowledge shall be required as a working person in order to determine infor-
mation devices and systems, and to perform his/her tasks in charge as well as facilitate systemiza-
tion.
Understand and utilize the information equipment and systems to be used:
Capability to understand the performance, characteristics, and functions of the information
devices used in the workplace and utilize them appropriately.
Capability to understand the signicance of the operations and functions of OS settings and
application software such as ofce tools used in the workplace and be able to utilize them.
Capability to utilize ofce tools and other application software and groupware used in the
workplace considering efciency in carrying out tasks.
Understand the tasks in charge and the relevant problems, and execute requi-
site solutions:
Capability to organize processes related to the tasks in charge using methods such as task
workows, and to identify issues.
Capability to analyze data relating to the tasks in charge using simple analytical methods
and information technology and identify issues.
For problematic issues identied, capability to consider solutions independently, and consid-
er solutions by accepting the opinions of superiors and co-workers.
Collect and utilize information safely:
Capability to utilize various kinds of information relating to the tasks in charge in compli-
ance with laws and regulations.
Capability to understand the purpose of internal compliance programs and be able to con-
form to them.
Capability to prevent the leakage, loss or damage of information while utilizing internal in-
formation devices and systems, particularly through internet use.
Support computerization of tasks and systemization under the direction of su-
periors:
Capability to participate in the discussion concerning the investigation and organization of
data relating to the tasks in charge under the direction of superiors.
Capability to participate in the discussion concerning the systematization of tasks in charge
under the direction of superiors.
ITPEC-2009-Bangkok-013
7
5 Conguration of the Examination
Exam Duration 165 minutes
Exam Type
Multiple-choice
(
1 out of 4 choices
)
(
1
)
Short question type
(
1 exam question contains 1 question
)

(
2
)
Medium question type
(
1 exam question contains 4 questions. The ques-
tions examine knowledge and understanding from several viewpoints with
regard to a single situational setting
)
.
Number of Questions
100 questions, answers required for all questions
(
1
)
Short question type: 88 questions
(
2
)
Medium question type: 12 questions
(
3 exam questions consisting of 4 sub-
questions each
)
Number of
Questions per
Field
Questions are asked according to the following ratio with regard to the 3 elds
comprising the scope of questions:
(
1
)
Strategy eld: about 35%
(
2
)
Management eld: about 25%
(
3
)
Technology eld: about 40%
Point Allocation 1,000 total points
Grading Method
According to raw points
(
points are allocated for each question, and allocated
points for correct answers are totaled
)
Pass criteria
A pass is granted when both
(
1
)
and
(
2
)
below are satised:
(
1
)
Total points
(
totaled from each eld
)
: more than 60% of maximum points
(
2
)
Points in each eld: more than 30% of the maximum points in each of the 3
elds.
ITPEC-2009-Bangkok-013
Scope of Questions
This section describes the basic approach for the ex-
amination questions and the scope of the examination
questions.
ITPEC-2009-Bangkok-013
9
1 Basic Approach for Examination Questions
The following section summarizes the basic approach for questions that appear in the IT Passport
Examination, in the respective elds of strategy, management, and technology.
STRATEGY
Questions in the examination are designed to test knowledge in the following areas: fundamental
terminology and concepts necessary to analyze computerization and corporate activities, as well
as fundamental terminology and concepts described in information courses through post-second-
ary education and in general newspapers, books, and magazines. Also included are questions that
test the fundamental knowledge of methods for solving problems by grasping and analyzing the
work at hand, and the fundamental knowledge for utilizing ofce tools to analyze data and solve
problems.
MANAGEMENT
Questions in the examination are designed to test knowledge of fundamental terminology and
concepts relating to systems development and project management processes. The exam does not
include questions that test knowledge of specic and highly specialized terminology and con-
cepts. Also included are questions that test the basic knowledge for considering the development
of business environments such as using computers, networks, and ofce tools.
TECHNOLOGY
Questions in the examination are designed to test knowledge of fundamental terminology and
concepts, and the logical thought process of the examinee. The examination does not include
questions of a technical and highly specialized nature. Also included are questions that test the
fundamental knowledge for safely using the systems on hand.
2 Scope of Questions
Common Career/Skill Framework
Scope of questions to be asked
(
Concept of exam questions
)

Field Major Category Middle Category
S
t
r
a
t
e
g
y1 Corporate and
legal affairs
1 Corporate
activities
Ask about the fundamental concepts about corporate activities and
business management.
Ask about the techniques for analyzing familiar business tasks and
resolving issues, the concept of PDCA, and operational planning us-
ing techniques such as Pareto charts.
Ask about the visual expressions used for understanding business
tasks, such as workow.
Ask about the fundamental concepts of accounting and nancial af-
fairs, such as nancial statements and break-even points.
2 Legal affairs Ask about the familiar laws of workplaces, such as intellectual prop-
erty rights
(
copyright, industrial property rights, etc.
)
, Act on the Pro-
tection of Personal Information, Labor Standards Act, and Act for Se-
curing the Proper Operation of Worker Dispatching Undertakings and
Improved Working Conditions for Dispatched Workers.
Ask about the concepts and characteristics of software license, such
as license types and license management.
Ask about the concepts of corporate rules and regulations, such as
compliance and corporate governance.
Ask about the signicance of standardization.
Scope of Questions
ITPEC-2009-Bangkok-013
10
Common Career/Skill Framework
Scope of questions to be asked
(
Concept of exam questions
)

Field Major Category Middle Category
S
t
r
a
t
e
g
y2 Business
strategy
3 Business
strategy
management
Ask about the fundamental concepts about typical management in-
formation analysis techniques and business management systems,
such as SWOT analysis, PPM
(
Product Portfolio Management
)
, cus-
tomer satisfaction, CRM, and SCM.
Ask about the fundamental concepts relevant to marketing.
Ask about the typical information analysis techniques for planning
business strategies.
Ask about the understanding of the use of office tools
(
software
packages
)
such as spreadsheet software, database software, etc.
4 Technological
strategy
management
Ask about the understanding of the signicance and purpose of tech-
nology development strategy.
5 Business
industry
Ask about the characteristics of typical systems in various business
elds such as e-commerce, POS systems, IC cards, and RFID appli-
cation systems.
Ask about the characteristics of typical systems in the engineering
led and e-business.
Ask about the characteristics and trends of intelligent home appli-
ances and embedded systems.
3
System
strategy
6
System
strategy
Ask about the signicance and purpose of information system strate-
gies and the concepts of strategic goals, business improvement, and
problem solving.
Ask about the concepts of typical modeling in business models.
Ask about the effective use of groupware for communication and of
ofce tools.
Ask about the purpose and concepts of increasing operational ef-
ciency by using computers and networks.
Ask about the concepts of solutions through typical services.
Ask about the signicance and purpose of the promotion and evalua-
tion activities of system utilization.
7
System
planning
Ask about the purpose of computerization planning.
Ask about the purpose of the operational requirements definition
based on the analysis of current state.
Ask about the fundamental ow of procurement, such as estimates,
RFPs, and proposals.
M
a
n
a
g
e
m
e
n
t
4 Development
technology
8 System
development
technology
Ask about the fundamental ow of the process of software develop-
ment such as requirements denition, system design, programming ,
testing, and software maintenance.
Ask about the concepts of the estimate in software development.
9 Software
development
management
techniques
Ask about the signicance and purpose of typical development meth-
ods.
5 Project
management
10 Project
management
Ask about the signicance, purpose, concepts, processes, and meth-
ods of project management.
6 Service
management
11 Service
management
Ask about the signicance, purpose, and concepts of IT service man-
agement.
Ask about the understanding of related matters such as help desks.
Ask about the concepts about system environment maintenance,
such as computers and networks.
12 System audit Ask about the signicance, purpose, concepts, and target of system
audit.
Ask about the ow of system audit, such as planning, investigating,
and reporting.
Ask about the signicance, purpose, and concepts of internal control
and IT governance.
T
e
c
h
n
o
l
o
g
y7 Basic theory 13 Basic theory Ask about the fundamental concepts about radix including the char-
acteristics and operations of binary numbers.
Ask about the fundamental concepts about sets, such as Venn dia-
grams, probability, and statistics.
Ask about the fundamental concepts of how to express information
content, such as bits and bytes, and of digitization.
14 Algorithm and
programming
Ask about the fundamental concepts of algorithms and data struc-
tures, and how to draw ow charts.
Ask about the roles of programming.
Ask about the types and fundamental usage of markup languages,
such as HTML and XML.
ITPEC-2009-Bangkok-013
11
Common Career/Skill Framework
Scope of questions to be asked
(
Concept of exam questions
)

Field Major Category Middle Category
T
e
c
h
n
o
l
o
g
y8 Computer
system
15 Computer
component
Ask about the fundamental conguration and roles of computers.
Ask about the performance and fundamental mechanism of proces-
sors, and the types and characteristics of memory.
Ask about the types and characteristics of storage media.
Ask about the types and characteristics of input/output interfaces,
device drivers, etc.
16 System
component
Ask about the characteristics of system congurations, of the types
of processing, and of the types of usage.
Ask about the characteristics of client/server systems.
Ask about the characteristics of Web systems.
Ask about the concepts of system performance, reliability, and eco-
nomic efciency.
17 Software Ask about the necessity, functions, types, and characteristics of OSs.
Ask about the concepts and use of basic functions of le manage-
ment, such as access methods and search methods, and the funda-
mental concepts of backups.
Ask about the characteristics and fundamental operations of software
packages, such as ofce tools.
Ask about the characteristics of OSS
(
Open Source Software
)
.
18 Hardware Ask about the types and characteristics of computers.
Ask about the types and characteristics of input/output devices.
9 Technical
element
19 Human
interface
Ask about the concept and characteristics of interface design, such
as GUI and menus.
Ask about the concepts of Web design.
Ask about the concepts of universal design.
20 Multimedia Ask about the types and characteristics of encodings such as JPEG,
MPEG, and MP3.
Ask about the purpose and characteristics of application of multime-
dia technology, such as VR
(
Virtual Reality
)
and CG
(
Computer
Graphics
)
.
Ask about the characteristics of media, and compression and de-
compression of information data.
21 Database Ask about the signicance, purpose, and concepts of database man-
agement systems
(
DBMS
)
.
Ask about the concepts of data analysis and design, and the charac-
teristics of database models.
Ask about the manipulation methods such as data extraction.
Ask about database processing methods such as exclusive control
and recovery processing.
22 Network Ask about the types and congurations of LAN and WAN regarding
networks, and the roles of Internet and LAN connection devices.
Ask about the necessity of communication protocols, and the roles of
typical protocols.
Ask about the characteristics and fundamental mechanism of the In-
ternet.
Ask about the characteristics of e-mail and Internet services.
Ask about the understanding of the types and characteristics, ac-
counting, and transmission rates of communication services, such as
mobile communication and IP phones.
23 Security Ask about the fundamentals of information security from the view-
point of safe and secure activities in a network society.
Ask about the information assets, the purpose of risk management,
and the concepts of information security policy.
Ask about the concepts, types, and characteristics of technological
security measures, such as measures against computer viruses.
Ask about the concepts, types, and characteristics of physical and
human security measures, such as entrance/exit control and access
control.
Ask about the types and characteristics of authentication technolo-
gies such as ID, password, callback, digital signature, and biometric
authentication.
Ask about the mechanisms and characteristics of encryption technol-
ogy such as public keys and private keys.
ITPEC-2009-Bangkok-013
9
Chapter
Chapter 9 examines the characteristics of human in-
terfaces and multimedia technology, basic knowledge
about database design and networks, as well as secu-
rity measures and other aspects.
Technology element
9-1 Human interface ................................ 235
9-2 Multimedia ......................................... 240
9-3 Database ........................................... 247
9-4 Network ............................................. 258
9-5 Security ............................................. 279
9-6 Chapter quiz ...................................... 301
ITPEC-2009-Bangkok-013
235
9-1-1 Human interface technology
A human interface is the point of contact between a human and a com-
puter. Specically, it refers to the layout of the screen, form, and methods
of operating the computer when the system is used.
During the systems architecture design stage of system development, it is
important to create a human interface that considers ease of use from the
users perspective, and it is necessary to learn the techniques and proce-
dures for designing such an interface.
1
GUI
A GUI is a human interface that makes heavy use of graphics to present
information visually, and enables basic operations to be performed by us-
ing pointing devices such as a mouse.
The elements that comprise a GUI are summarized below.
*The above screen is an example from Windows Vista.

Window .....................Small, stand-alone screen provided within the op-
erational screen. Text and images are displayed
here.

Menu bar ..................Displays menu names. When a menu name is se-
lected, a list of corresponding commands is dis-
played.
Human interface
9-1

Menu bar

Radio button

Check box

Command button

Pull-down menu

Text box

Window
Reference
Help function
The help function is an operational
guide that provides on-screen instruc-
tions for system operations and other
tasks.
ITPEC-2009-Bangkok-013
236
T
e
c
h
n
o
l
o
g
y

e
l
e
m
e
n
t
C
h
a
p
t
e
r

9

Text box ....................Text and number data is entered here using the
keyboard.

Radio button .............One item is selected from a list of several. If a
different item is selected, the previous one will be
unselected automatically.

Pull-down menu .......Displays the selected menu by opening downward
on the screen from the menu heading.

Check box .................Applicable items are selected from a list of sever-
al. Either a single item or multiple items can be
selected. Alternatively, each individual item may
have an ON and OFF option to select from.

Command button .....Performs the corresponding action when selected.
List box .....................One or more items are selected from a list of sev-
eral. Effective when there are more items than
will t in a radio button or check box list.
Icon ............................A picture or symbol representing a file or com-
mand. Can be used to launch applications, open
les, etc.
Pop-up menu ............A menu displayed in an arbitrary place on the
screen while preserving the current contents. Also
referred to as a short-cut menu.
9-1-2 Interface design
Interface design can be broken down into screen design and form de-
sign.
Screen design Designs screen items and layout for data entry, and keyboard
and mouse operations, etc.
Form design Designs layout for pages and source documents, and contents to
be printed, etc.
Reference
Source document
A source document is a form for pre-
filling the data to be entered on the
computer. The necessary items, boxes,
etc. are printed to make it easier to ll
out.
Reference
Points of consideration for
interface design
Clarify the purpose of the data to be
printed and the items included. Next,
clarify what data must be entered for
it to be printed.
Clarify whether the user of the input
screen or recipient of the form is an
employee or customer, and adjust
the format accordingly.
Select an appropriate human inter-
face according to user prociency.
Select the input/output device ac-
cording to the contents.
Minimize the response time and turn-
around time, and take steps to en-
sure that a long time is not spent
waiting for the data to be processed.
Clarify how to deal with erroneous
operations and system failures.
Take steps to ensure that the data
entered is not leaked outside the
company.
ITPEC-2009-Bangkok-013
237
1
Screen design
The input screen is the interface most used in a system by users.
An easy-to-use input screen should be designed from the standpoint of the
user.
The procedures for designing an input screen are as follows.
Screen item definition
and layout design
Decide on the position of items on the screen, default
values, input methods, etc.
Screen systematization
Design the flow and hierarchical relationship between
related screens. After the screens have been systematized,
create a screen hierarchy chart and screen transition
chart.
Screen standardization
Standardize the items common to each of the screens
such as the position of the title and function key
assignment.
Example: Conference room reservation system screen design
Main
Inquiry Reservation
Screen hierarchy chart
Availability Cancelation
Event exhibition
information
Screen transition chart
Shows that the screen
can be moved
Cancelation
Reservation
Main
Event
exhibition
information
Availability
Inquiry
Reference
Function key
A function key is a key on the key-
board that has been assigned a specic
function. Also referred to as a PF key.
Depending on the type of keyboard,
they may be given labels such as PF1
or F1.
Reference
Default value
A default value is a value that has
been pre-set. When entering data, the
default value can be overwritten.
Reference
Main
The main screen is the first screen
that is displayed when using the sys-
tem. All available functions are listed in
the form of a menu. For this reason, it is
also called the main menu.
ITPEC-2009-Bangkok-013
301
Which of the following is the appropriate GUI
(
Graphical User Interface
)
component used
to select one from multiple alternatives?
a
)
Scroll bar
b
)
Push button
c
)
Progress bar
d
)
Radio button
9-2
In screen design, in which of the following situations would it be better to select an option
from a list of candidates than enter data directly?
a
)
In the situation where each input item must be checked or corrected
b
)
In the situation where large amounts of data such as sentences are entered
c
)
In the situation where many different values are valid as input data
d
)
In the situation where the types and content of input data are limited
9-3
When Web pages are created with due consideration for ease of use, which of the following
points should be kept in mind?
a
)
The fundamental screen structure and buttons should be displayed and placed in an
easily understood manner on each page, without unifying the whole website.
b
)
When there are many options, they should be divided into groups or hierarchies to
make them easy to select.
c
)
The title of a page should be named so that the developer can understand easily when
the page contents are updated.
d
)
When you want the user to move to another page, you should make the page switch
automatically, rather than prompt the user to select the link for the destination.
9-1
Chapter quiz
9-6
*See page X in the Answers and Explanations booklet for the correct answers.
ITPEC-2009-Bangkok-013
302
T
e
c
h
n
o
l
o
g
y

e
l
e
m
e
n
t
C
h
a
p
t
e
r

9
9-4
Which of the following is the appropriate description concerning the JPEG format?
a
)
It is an encoding format for images with up to 256 colors.
b
)
It is an encoding format for audio.
c
)
It is an encoding format for static images.
d
)
It is an encoding format for video.
9-5
Which of the following is a device that is used for catching image projected from imaging
equipment such as a video cassette recorder and storing it on a computer as digital data?
a
)
Capture card
b
)
Scanner
c
)
Sound card
d
)
Tablet
9-6
Which of the following is the appropriate explanation of virtual reality?
a
)
It enables recognition of the overall picture immediately not by displaying an image
from the top gradually but by displaying a coarse mosaic-like image rst and then
displaying a clear and vivid image gradually.
b
)
It enables seeing and hearing the objects and spaces that are generated by computers
like the actual world using computer graphics etc.
c
)
Instead of the wind tunnel test used for the design of cars and airplanes, it conducts
simulation tests using computers.
d
)
It creates the composite image of scenery and people shot separately to make an im-
age that is different from the real world.
9-7
Which of the following is appropriate as a role that a database management system plays?
a
)
It compresses data to increase the available capacity of a disk.
b
)
It encrypts the data transmitted to a network.
c
)
It enables multiple computers to share a magnetic disk.
d
)
It enables multiple users to share a large amount of data.
ITPEC-2009-Bangkok-013
Practice exam
Practice exam 1 ......................................... 309
Practice exam 2 ......................................... 340
Practice exam 3 ......................................... 370
The practice exam includes practice questions for the
IT Passport Examination.
ITPEC-2009-Bangkok-013
309
Strategy
Which of the following is the appropriate description concerning intellectual property
rights of Web pages that use the Internet?
a
)
Information on a Web page is not considered a transmission under the Copyright
Act because the information is only sent from the server to the client when the user
sends a request to view the Web page.
b
)
Using an image scanner to capture a pinup image from a magazine, and posting it on
a Web page is not considered socially acceptable behavior, but it is not a violation of
the Copyright Act under existing legislation.
c
)
A Web page features a collection of works from other people based around a central
theme. If you sample certain contents with the Web page creators consent, it is not a
violation of the Copyright Act.
d
)
You purchase a design contents compilation that includes image data and illustrations
from a software retailer. If you use the contents for creating your companys Web
page within the scope covered by the license agreement, it is not a violation of the
Copyright Act.
Q2.
Which of the following represents the S and W in SWOT analysis?
a
)
Schedule and Workings
b
)
Security and Web
c
)
System and Workow
d
)
Strengths and Weaknesses
Q3.
Which of the following describes the practice of meeting social responsibilities by acting in
the interests of the public, practicing information disclosure, and gaining the understanding
of stakeholders such as customers and shareholders?
a
)
CSR
b
)
RFP
c
)
ROE
d
)
Corporate philosophy
Q1. Q1.
Practice exam 1
*See page 19 in the Answers and Explanations booklet for the correct answers.
ITPEC-2009-Bangkok-013
IT Passport Exam
Preparation Book
Answers and Explanations
IT Passport Exam
Preparation Book
ITPEC-2009-Bangkok-013
1
CONTENTS
Chapter quiz answers ........................................ 2
Chapter 1 Corporate and legal affairs -------------------- 2
Chapter 2 Business strategy -------------------------------- 3
Chapter 3 System strategy ---------------------------------- 6
Chapter 4 Development technology ---------------------- 8
Chapter 5 Project management ---------------------------- 9
Chapter 6 Service management -------------------------- 10
Chapter 7 Basic theory --------------------------------------11
Chapter 8 Computer system ------------------------------ 13
Chapter 9 Technology element --------------------------- 15
Practice exam answers ................................... 19
Practice exam 1 ------------------------------------------------- 19
Practice exam 2 ------------------------------------------------- 38
Practice exam 3 ------------------------------------------------- 57

ITPEC-2009-Bangkok-013
2
Chapter quiz answers
Chapter 1 Corporate and legal affairs
Q1-1.

Answer
c
Explanation
A project organization is structured from personnel who possess the required skills and expe-
rience, selected from different departments. It is only intended as a temporary organization
and is disbanded once its purpose is accomplished.
Q1-2.
Answer
c
Explanation
There are no preceding activities for activity A and activity B. Since activity A and activity B
are the preceding activities for activity D, the correct Answer is c
)
.
Q1-3.
Answer
c
Explanation
A chart that contains both a bar graph and line graph is called a Pareto chart. The bars show
the values of tabulated data by item in ascending order, and the line shows the cumulative to-
tals of the items. It is frequently used for sales analysis and inventory management.
Q1-4.

Answer
c
Explanation
From top to bottom, the shaded boxes correspond to Gross prot, Operating prot, and
Current term net prot. Ordinary prot is calculated by adding the operating prot and non-
operating income, then subtracting the non-operating expense.
Q1-5.

Answer
c
Explanation
Taking a photograph from a commercially available book of landscape pictures, and posting/
publishing the photograph on your Web page is an infringement on the rights of public trans-
mission. Rights of public transmission are rights for broadcasting work or posting work on a
Web page.
Q1-6.

Answer
d
Explanation
White papers are reports that are published by organizations such as the national government,
local government institutions, and independent administrative agencies. For that reason, re-
production of white papers is recognized for use in explanatory documents, unless it is explic-
itly indicated that reproduction is prohibited.
(
Article 32.2 of the Copyright Act
)
ITPEC-2009-Bangkok-013
19
Q1.


Section

1-2 Legal affairs
Answer
d
Explanation
If used within the scope covered by the license agreement, then it does not violate the Copy-
right Act.
Q2.


Section

2-1 Business strategy management
Answer
d
Explanation
SWOT analysis is an analysis technique used for planning corporate strategies. The S
stands for strengths, and W for weaknesses.
Q3.


Section

1-1 Corporate activities
Answer
a
Explanation
CSR
(
Corporate Social Responsibility
)
refers to the responsibilities that a corporations should
fulll to society. Many corporations publish their CSR approach through their Web page or
publish a CSR report in order to earn the condence of stakeholders.
Q4.


Section

2-1 Business strategy management
Answer
a
Explanation
The star of PPM is a product that requires investment with growth, but offers a high market
growth rate and market share.
b
)
: Describes a dog.
c
)
: Describes a question mark.
d
)
: Describes a cash cow.
Q5.


Section

1-2 Legal affairs
Answer
b
Explanation
a
)
: Under a dispatch contract, the client company has the right to issue instructions to the dis-
patch employee, but matters concerning the dispatch contract such as paid leave and over-
time must be cleared rst with the dispatching company.
c
)
: Even if erroneous entry of data into a product management system leads to the production
of defective goods, the right to issue instructions lies with the client company. Therefore,
the client company cannot blame the responsibility for the manufactured goods on the dis-
patching company.
d
)
: Instructing an employee to work overtime as if the person were an employee of the client
company is a matter that concerns the dispatch contract, so the client company must obtain
the approval of the dispatching company.
Practice exam 1 answers
ITPEC-2009-Bangkok-013
IT Passport Exam Preparation Book
First Edition : November, 2009
Every precaution has been taken in the preparation of this book. However, the information contained
in this book is provided without any express, statutory, or implied warranties. Neither the author,
translators, nor publishers will be held liable for any damages caused or alleged to be caused either
directly or indirectly by the book.
All screenshots are used in accordance with Microsoft Corporation guidelines.
Microsoft, Access, Excel, PowerPoint, Internet Explorer, Windows, Windows Vista, and MS
-
DOS are
either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
All other company names and product names in the book are registered trademarks or trademarks
of the respective companies.
TM and are omitted in the book.
All individual names, group names, product names, logos, contact information, e-mail addresses,
locations, and events used as examples in the book are fctional and do not exist.
Original Japanese edition published by FUJITSU FOM LIMITED
ISBN978-4-89311-798-4
Copyright 2009 FUJITSU FOM LIMITED
Translation rights arranged with FUJITSU FOM LIMITED
Translation copyright 2009 INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN
INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN
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113-6591 JAPAN
ITPEC-2009-Bangkok-013