Fairmont Hotel at makati

Scope and Limitation

Nowadays, environmental friendly hotel has become one of the trends in the hotel
industry. There are many hotels are trying their best to be as environmental friendly as
possible, not only saving costs but also to save the environment and on the same time
create awareness to the guests. In this research proposal, Fairmont Hotel and Resort
will be the scope for this study because they are one of the famous and best example of
being an environmental friendly hotel in the hotel chain industry. (www.fairmont.com)
The study will be describe on how Fairmont Hotel and Resort go green continuously in
Front and Back of the house. It will also indentify what has received and awarded base
from the efforts that has worked in order to be the best international green hotel chain.
The study will also identify on how Fairmont Hotel and Resort educate and encourage
their staffs and employees as well as guests to be environmental friendly. Although
there are many secondary data that can be found in websites, journals, and books,
however, there are still problems faced during the research. Some of the journals or
articles in websites are not open for public; the researcher will need to pay money in
order to refer the journals. The KDU online database is very useful to do this proposal.
However, there are some journals and articles do not provide the whole article for the
researcher as they only provide the abstracts, therefore it will takes more time to find
journal. The library is one of the best place to find books and journals, however, some of
the information that found are out-to-date, which means the publishing date is long time
ago and it may not suitable to take it as part of the updated research.
As for primary data, an interview will be conduct, which the researcher can interview the
manager that is in-charge on the environmental department. Unfortunately, there are no
Fairmont Hotel and Resort chain in Malaysia, and the nearest hotel chain will be in
Singapore. Therefore, if an interview is needed in order to get primary data, the
researcher will need to go to Fairmont Singapore or using telecommunication or even
through internet. Travel to Fairmont Singapore for an interview will not only time
consuming, the cost to travel to Fairmont Singapore will also lead to the limitation of
budget. Telephoning interview will also be very costly and therefore e-mails will be the
most suitable methods on interviewing the hotel itself. Because through e-mails will take
more time to get the result, therefore it will also leads to the limitation of time.


Read more: http://www.ukessays.com/essays/tourism/exploring-green-policies-at-
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Scope and Limitation
Femar Garden Resort and Hotel still uses a manual procedure in keeping
records of their clients and past, current and upcoming reservation of event and rooms.
In making a reservation the client must fill-up some forms such as waiver/ gatepass and
the reservation form before proceeding to the cashier for payment. This type of process
best applies to walk-in customers only since they have the privilege of looking around
the rooms and facilities. As for phone call reservation same process applies but it takes
more time because of too many inquiries and question, and because it is not a face-to-
face transaction error is inevitable.
With the use of online reservation system created by the proponents, this will
help the company in updating and improving their current system. The company will
have their own website with a user-friendly interface wherein customers can easily book
a room or plan an event through online giving them a more easy way and hassle free
reservation.
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Since their records are only kept in a filing cabinet it can easily be access by any staff in
the company, the online system will feature a registration and security module.
This registration module will allow every level of access to register to the system
administrators and customers. The adding of new customers in the database will be
done by filing up an application form which will be recorded to the database and the
proposed system will automatically generate an ID number that will also serve as proof
that they are a registered user. The user will then give personal information such as
name, address, age, contact numbers and email address. In addition, this module will
also verify if the user has an existing record and will prompt a message that the user
account already exists and if not, it will be recorded to the database.
In terms of security, the proposed system will include a log-in form. This will have
two (2) levels of access. The first will be the administrator of the system and the
customer for the second level of access. The authorized users will have a unique
username and password, at least six to twelve (6-12) characters long and case
sensitive. The user will be allowed three (3) consecutive times of entering an invalid
user name and password combination. If ever the user exceeded the number of times in
entering the invalid password, forgot password which will generate a new password and
send an email containing their log-in details to the registered e-mail address on their
account.
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As for booking/planning an event, user will have the ability to manage and choose the
rooms they need and will allow them to set the date and time depending on its
availability. In addition to that they can also make a reservation for a certain type of
events and add any additional services that they might need providing that there must
be at least a minimum of three (3) days interval before the exact date of the reservation.
When reserving for a room the client must fill-up a form provided within the site,
he/she must indicate the date of the reservation (date and time of check-in and date and
time of possible check-out), the number of adults and the number children before
submitting the form. Same goes for planning an event, the user is required to fill-up a
form, he/she has must chose a type of event packages offered by the resort, indicate
the target date of the event and the possible number of visitors.
After submitting the form a notification message will be sent to the email address
of the client confirming that the reservation is successfully made, the notification will
include details about the reservation, its total amount, and the deadline of the
reservation. Fifty percent (50%) of the total amount must be deposited to the bank
account of the resort for the down-payment before the deadline of the reservation for it
assurance, and the other fifty percent (50%) can be paid on the exact date of the vent.
Once the down-payment is receive by the company, another notification message will
be sent including the reservation ID of the clients, the detail of the reservation, the total
amount paid and the balance of the client. This will also serve as a gate pass for the
clients when they came-in to the resort.
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Cancelation of any reservation can be made a day before the target date, no
refunds for the clients who already deposited their down-payment.
The log-in module is the registered user way of gaining access to the additional
content of the website not available to unregistered guest.
The monitoring module will display an overview of the system, the administrator
is the only authorized person to view and manipulate the content of this module
(Calendar Overview, Room Overview, Confirmed Reservation Overview, Pending
Reservation Overview, Not Completed Reservations and User Overview).
The report module displays all the past, present and upcoming reservations/
events held in the resort which can be viewed in a month or week display. This will also
generate a report about which month has the most reservation made,
reservations/events that has been cancelled either by the client or terminated by the
system and what type of event packages is usually availed by their clients.
In file maintenance administrator can edit, update and add new offers to their
system, updating of account user is also included.
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The Help/Frequently Asked Questions (FAQ) module answers the often encountered
problems by the users and it also includes the location map of the resort.
The about module contains information about the resort, packages offered.
The proponents will be using PHP 5 as the front-end and MySQL as the back-
end in this system. The proponents chose PHP because of its open source in addition
to that it also runs on different platforms compatible with almost all servers used today.
The Proponents chose MySQL 5 as the data source because it is flexible and
allows quick development in the database and it is free to download.
The use of a domain name over the internet will also be required to successfully
implement the online reservation.
There will be assigned personnel in order to develop the said proposed system
such as the researcher, analyst and programmer.
The proponents created system also has its limitation. The system only displays
other services offered by the company but it is not included in the reservation form, the
client can only reserved the room and packages displayed in the website. Asking for
any add-ons must be done directly to any authorized person in the company. If the user
is not registered member no possible transaction can be done other than viewing the
whole website, in terms of client inquiry the administrator can only send a reply to any
message sent by the client at a given time. Payment for the reservation made is not
include in the system, the customer must personally pay through visiting the resort or
depositing their payment to the companys bank account which is displayed in the site.
The admin can only update/edit the price for each room and function halls but he/she
cant edit the content of other modules such us the about module, other services and
rates. Also there is no audit trail included in the system


"Railway Reservation System (RRS) is a computerized system used to store and
retrieve
information and conduct transactions related to travel.

The following functions are being performed by the system:

ins for a particular destination on a particular date and time




ONLINE RESORT
RESERVATION SYSTEM Puerto Paraiso Resort

SCOPE AND LIMITATION OF THE PROJECT
This study will focus only on the process of resort
reservation system. It covers the booking or registration of the guest,
viewing of the resorts availability, changing and cancelling reservation.
a. Booking or Registration
Filling up the ledger book for registration and reservation.
b. Viewing
View the availability of their rooms or any existing
reservation.
c. Adding
Adding other services offered the guest desired to add.
d. Changing
If the guest adjust or change the date or any services they
selected.
e. Cancelling
If the guest had change their mind and canceled their
reservation or any services they had selected.

Fort Aguada Beach Resort,
SCOPE OF T HE PROJ ECT
T h e s c o p e o f t h i s r e s e a r c h i s t o f i r s t a n d f o r e m
o s t u n d e r s t a n d o p e r a t i o n s a n d t h e o p e r a t i o n a l
p r o c e d u r e s a n d s i t u a t i o n s s p e c i f i c t o t h e h o t e l F o r t
A g u a d a B e a c h R e s o r t , G o a . A f t e r g a i n i n g a n
u n d e r s t a n d i n g o f t h e s i t u a t i o n i n p r a c t i c a l i t y , t h e
r e s e a r c h e r w i l l a t t e m p t t o f i n d o p p o r t u n i t i e s f o r
i m p r o v e m e n t w i t h i n t h e F r o n t O f f i c e
d e p a r t m e n t . Rathore, D (H-1526) 15

2. 4 LI MI TATI ONS OF THE PROJECT
D u e t o t h e v e r y s h o r t p e r i o d o f t i m e w i t h i n w h i c h
t h i s p r o j e c t h a s b e e n c a r r i e d
o u t c o m b i n e d w i t h t h e r e s e a r c h e r s l i m i t e d e x p o s
u r e , t h i s r e s e a r c h h a s t h e f o l l o w i n g l i mi t a t i o n s :

T h e r e s e a r c h w i l l e n c o mp a s s t h e g u e s t f e e d b a c k i n t h e
f o r m o f G S T S s c o r e s a n d v e r b a l f e e d b a c k s b a s e d o n a
s p e c i f i c p e r i o d o f e x p o s u r e i n t h e d e p a r t m e n t .

T h e e x t e n t t o w h i c h t h e r e c o m m e n d a t i o n s w e r e i
m p l e m e n t e d h a s n o t b e e n m a p p e d .

T h i s r e s e a r c h h a s b e e n u n a b l e t o m a p t h e a c t u a l
p e r f o r m a n c e o f t h e h o t e l a f t e r t h e i m p l e m e n t a t i o n o f
t h e r e c o mm e n d a t i o n s .

T r a i n i n g i mp a r t e d c a n b e e f f e c t i v e o n l y i f t h e
e x e c u t i v e s t h e m s e l v e s s h o w t h e z e a l a n d p a s s i o n
t o w a r d s e x c e l l e n c e . T h e r e f o r e , a l o t d e p e n d s o n t h e
e x e c u t i v e s d e s i r e t o l e a r n .

T h i s r e s e a r c h h a s n o t t a k e n i n t o c o n s i d e r a t i o n a n y l a w s ,
b e i t l o c a l , n a t i o n a l o r i n t e r n a t i o n a l r e l a t i n g t o a n y
a s p e c t o f t h e h o t e l .

A l l t h e r e c o m m e n d a t i o n s a s a n o u t c o m e o f
t h i s r e s e a r c h h a v e n o t b e e n i m p l e m e n t e d i n
t h e u n i t d u e t o v a r i o u s r e a s o n s

O N L I N E R E S E R V A T I O N
S Y S T E M F O R G A Z E B O P O O L S A N D
R E S T A U R A N T
Scope and Limitation

The Online Reservation System will provide
reservations of the following facilities, items, and
services:
Exclusive Rooms
Titas Hall Conference/Functional Halls
Guest House
Catering Services
Payments will not take place online, it must be in
person. Accounts that are not settled within the
suggested days, the reservation will become invalid.
The customer can view the availability of a facility or
service they want to reserve. The reservation details are
to be stored in a database.