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Non-Stop

Servers Platforms

Simple, Affordable, Reliable Enterprise IT Solutions

: : Customer-focused InfoTechnology
: : Customer-focused InfoTechnology

Introduction
• Focus on high-availability, and fault-tolerant solutions.
Since 2001
• Represent only vendors with genuinely unique solutions
which meet existing market needs
• High value-added distribution in Asia – delivering
marketing, sales and technical support
• Extensive knowledge in fault-tolerance, high-availability
clusters, Disaster Recovery & Virtualisation
• Work with reputable partners throughout Asia whose
customers are large organisations and government
agencies
• Installed sites in Singapore, Malaysia, Indonesia, Korea,
Hong Kong, Philippines, India, China, Vietnam.
: : Customer-focused InfoTechnology

Provider of integrated solutions

Server Virtualisation

Server Fault-tolerance

Server High-availability

Component Fault-tolerance
Application Network
Component High-availability
: : Customer-focused InfoTechnology

Provider of integrated solutions

Application monitoring

Operating System
Monitoring

System Performance
Application Network Monitoring
: : Customer-focused InfoTechnology

Provider of integrated solutions

Server Disaster-tolerance

Server Disaster-recovery

Application DR
: : Customer-focused InfoTechnology

Provider of integrated solutions

Storage Virtualisation

Storage Management

Thin Provisioning
Application Network
Storage Area Network

Data Availability
: : Customer-focused InfoTechnology

Distributors of 3 Main Product Groups
High-Availability, Fault-tolerance, Virtualisation
• Marathon everRun FT&HA
• Neverfail }
Windows Servers
• Marathon everRun VM+Citrix XenServer --- HA&FT w/VMs
• Syntergy Sharepoint Replicator (also Syntergy suite of
sharepoint tools)
• DataCore --- Storage Management & Virtualisation
System and Data Backup and Replication
• Requirement based recommendations
Solid-state Disks
• Adtron
Visit our website at
www.providencesolutions.net
For complete product info
: : Customer-focused InfoTechnology

Providence Reference Customers
• Ministry of Home Affairs Singapore
• Ministry of Defense Singapore
• Civil Aviation Authority of Singapore (CAAS)
• Singapore Airport Terminal Services
• National Cancer Centre of Singapore
• Singapore Changi Prison
• Invensys
• GK Goh Holdings
• White & Case LLP Ever-growing
• Inova Ventures
• Multimedia Super Corridor (MSC) Malaysia list of


Bank Negara Malaysia
National Semiconductors
Satisfied


Hong Kong Fire Services Dept
HK Govt. Architectural Services Dept.
Users
• Hopewell Holdings Hong Kong
• Citic Industrial Bank (China)
• Fiberhome Telecommunications (China)
• Bank Lampung
• Bank Jasa Indonesia
• Bank Kalimantan Selatan
• Bank Nusanatara Parahyangan
• Bank Eka Bumi Artha
• Korea Bond Web
LG Chem Korea
• POSCO Group Korea
: : Customer-focused InfoTechnology

System Downtime is a serious issue

Sustaining high levels of system availability continues to be a key issue
and concern for many organizations. Gartner

Each messaging [Exchange] downtime hour in a 500-person organization
amounts to $8,600 in real productivity losses – costing more than
$400,000 annually. Alinean

93% of all companies that experience a major loss of data are out of
business within five years. Gartner

When asked about their priorities, many people, without thinking,
quickly respond that protecting data and maintaining uptime are
equally important.
Disaster-Resource.com
: : Customer-focused InfoTechnology

Business Impact Assessment
Understanding the cost of downtime
Recovery
Recovery Time
Time Objective
Objective (RTO)
(RTO)
Downtime
Downtime
Recovery
Recovery Point
Point Objective
Objective (RPO)
(RPO)
Data Loss
Data Loss
Revenue
Productivity ƒ Direct loss
ƒ Number of employees affected x ƒ Compensatory payments
hours down x burdened rate ƒ Lost future revenue
ƒ Manufacturing disruptions ƒ Billing losses
ƒ Investment losses

Damaged Reputation Financial Performance
ƒ Customers ƒ Revenue recognition
ƒ Suppliers ƒ Cash flow
ƒ Financial Markets ƒ Lost discounts
ƒ Banks ƒ Payment guarantees
ƒ Business Partners Miscellaneous Expenses ƒ Credit ratings
ƒ Temporary employees ƒ Stock price
ƒ Equipment rentals
ƒ Overtime costs
ƒ Travel costs
ƒ Legal costs
ƒ Fines

Gartner – Data Replication Architectures - 2006
: : Customer-focused InfoTechnology

Causes of Downtime

Client
<1% Planned
LAN/WAN Equip.
Downtime 30%
<1%

Environment 5%

People 15%

Software 40%

Hardware
10%
Source: IEEE Computer
: : Customer-focused InfoTechnology

High Availability Solutions
Annual Hours of
Category Availability Outage
Fault and Disaster
Tolerant > 99.999% (0-5 min.)
Solutions

Advanced Clusters >99.99% - 99.9% Minutes - 8.76

Basic Failover
99% 87.6
Clusters

RAID and Data
98% 175.2
Mirroring
Redundant
95% Days to weeks
Components
: : Customer-focused InfoTechnology

Levels of Availability
AL4:
VM FT Continuous
Availability
HA 100% component
and functional redun-
dancy; no transaction loss.
Transparent to users.

AL3: High Availability-Cluster
Automatic failover transfers user
session and workload to backup
components; multiple systems connected to
disks. User Interruption.
(Storage level HA)
AL2: High Availability-Cluster
User work transferred to backup components;
multiple system access to disks. User interruption.

AL1: Conventional with RAID
RAID and log-based/journal file system for identification and recovery of
incomplete in-flight transactions. All service stops.

AL0: Unprotected Servers
No redundant system components, no protection for data, application, or OS.
All service stops.
Source: Gartner
: : Customer-focused InfoTechnology

MS Cluster Pitfalls
Failover when
primary server fails
Two Causing downtime
application and lost tranactions
licenses and sessions in
needed memory

External Shared Disk
Poses Additional
Costs and Single
Point of Failure

No Disaster-recovery
Capability
: : Customer-focused InfoTechnology

MS Cluster Pitfalls

Two
application
licenses
needed

External Shared Disk
Poses Additional
Costs and Single
Point of Failure

No Disaster-recovery
Capability
: : Customer-focused InfoTechnology

There is NO ONE-SOLUTION that’s
suitable for EVERYONE
• Providence believes every situation and
requirement is unique – Windows/Linux/Unix
• What do you need primarily? –
• System Availability
• Data Availability
• Application Availability and Monitoring
• Performance Monitoring
• Data Backup and Archival
• Disaster Recovery
• Data and System Rollback
: : Customer-focused InfoTechnology

Windows Product Selection Matrix
: : Customer-focused InfoTechnology

Availability vs Cost vs Functionality
• What level of availability is needed
• How much downtime and data loss can be tolerated
vs cost of owning solution – We have every solution
to cater for different needs
• What is the total cost of ownership
• Additional Hardware Required
• Number of Application licenses Needed
• Number of CPUs to be licensed for Apps
• Do not pay for availability level and functions
that you do not need
: : Customer-focused InfoTechnology

Zero Downtime for Windows

Marathon everRun Servers
: : Customer-focused InfoTechnology

One Size Doesn’t Fit All
Flexible Solutions for Inflexible Applications
“Dialable” availability
• Configurations to meet varying availability
needs
• Choose the appropriate level for each
application
• A common approach across the dial
• Simple - A single application environment
• Completely automated
• Supports any Windows application
• Fault-tolerant I/O subsystem
• Protects data, network connectivity, & application
• Zero data loss
“Because different applications have different availability requirements”
: : Customer-focused InfoTechnology

Time for a Change
A Typical Cluster/Failover Configuration

Application Script failover policies Application
Configure heartbeat policies
Clustering/ Configure application to failover Clustering/
Failover Failover
Software Software
Test failover policies
Operating Test heartbeat policies Operating
System Test application to failover System

Complex deployment
High Maintenance
Suspect reliability
Excessive downtime
: : Customer-focused InfoTechnology

A Paradigm Shift
When good enough isn’t good enough

Forget clusters
Forget failover
: : Customer-focused InfoTechnology

A Unique Approach

Application

9Simple - operates like a Operating 9Supports any storage type
System
standalone server 9Online migrations to
9Out-of-the-box support for minimize planned downtime
ANY Windows application 9Single IP address and
9No configuration or scripting Hostname
9Zero data loss – RPO = 0 9Minimizes downtime
9Capable of meeting 0 RTO - Fault-tolerant I/O
Windows Server Windows Server
: : Customer-focused InfoTechnology

Device Virtualization
Building Redundancy

everRun Virtual
• Virtual Windows server Server
• Single IP address
• Single hostname
• Single MAC address
• Like physical devices are redirected Virtual
Virtual
• Disks NIC Disk

• Network Interfaces
• CD-ROM
• Tape Drives
• Paired to create a single virtual device
• Failed devices do not affect LAN
application availability
: : Customer-focused InfoTechnology

Marathon everRun FT Server
• Flagship continuous availability offering
• Software-only product
• Use standard off-the-shelf hardware
• Non-proprietary – not locked into single vendor hardware
• Choose best price/performance hardware
• Complete redundancy of devices and complete servers
• Ensures zero downtime through minor and major faults
• Unique innovation in lockstepping
• 12 US patents
• Ensures zero data loss in the event of a server failure
• Mainframe-class availability (99.999%+ uptime)
• Supports any Windows application
• No modifications or high-maintenance scripting
• No need cluster-aware versions that cost more
: : Customer-focused InfoTechnology

FT Fault Management
Marathon everRun FT Server Marathon everRun FT Server
Application Environment Application Environment
Application and OS
continue to operate
Only one through a failure.
application No failover or loss of
license needed transaction in memory,
transparent to users

Failure
Occurs

Both Servers Operational Failed
Operating Redundantly Server Server
: : Customer-focused InfoTechnology

Application & User Perspective
•Applications are installed in the virtual OS environment
•Appears as a standalone reference server
•Clients connect to one server - always
: : Customer-focused InfoTechnology

Marathon Video
& Demo
: : Customer-focused InfoTechnology

Marathon everRun FT Server TM

Architecture
Lockstep everRun FT Server Environment

FTv OS FTv OS

FTv FTv
Processor Processor
Main Memory

Main Memory
CoServer CoServer
Processor Processor

Storage PCI-X Gig-e PCI-X Storage
Gig-e
CoServer OS CoServer OS
Public Public
Ethernet Ethernet
CoServer 1 CoServer 2
: : Customer-focused InfoTechnology

Marathon everRun HA
The Next Generation Availability Technology
• Comprehensive very cost-effective high availability (90%+ FT
performance) for
• Applications with a short Recovery Time Objective (RTO)
• Non-cluster aware applications
• Applications needing higher and more robust availability
• Minimizes downtime due to faults
• Computes through most device failures
• Downtime only as a result of a complete server failure
• Scalability and Flexibility
• Highly scalable – 2x, 4x, 8x (physical) SMP
• No need for identical server pairs
• Utilize existing hardware
• Broad Platform Compatibility
• Intel & AMD multi-core CPU designs
• SAN / DASD storage configurations
: : Customer-focused InfoTechnology

everRun HA
How it Works
• Virtual Server environment runs on one server at a time
• Utilizes Ready server and devices for redundancy
• Storage is synchronously mirrored – RAID 1
• Zero data loss
• Planned migration synchronizes Memory & I/O
• Then migrates Virtual Server
• Application remains online and available – no
interruption
Virtual
Server

Redundant
CoServer 1 CoServer Links CoServer 2
Active Ready

LAN
: : Customer-focused InfoTechnology

Device Virtualization
Disk Mirroring – Logical View
Virtual Server
Application Environment

• Single write by the application
• Simultaneous writes to each physical disk

Virtual Disk
: : Customer-focused InfoTechnology

Marathon everRun HA Server TM

Architecture - 2x, 4x, 8x (physical) SMP
everRun HA Server Environment
- Up to 32GB memory
HAv OS - No need for identical
server
HAv HAv - mult/single-core CPUs
Processor Processor - SAN / DASD storages

HAv HAv
Processor Processor

HAv HAv
Main Memory

Main Memory
Processor Processor

No Failover CoServer CoServer
Processor Processor

Storage Gig-e
PCI-X PCI-X Storage
No Failover
CoServer OS Gig-e CoServer OS
Public Public
Ethernet Ethernet
CoServer 1 CoServer 2
: : Customer-focused InfoTechnology

Online Migration
everRun HA Server Reduces Scheduled Downtime

Application Operations Never Stop
Clients Never Disconnect

App. App.

Application Application
running in Online running in Standby
Active CoServer migration CoServer
: : Customer-focused InfoTechnology

Marathon everRun HA Server TM

Architecture
everRun HA Server Environment

FTv OS Failover FTv OS

FTv FTv
Processor Processor
Main Memory

Main Memory
CoServer CoServer
Processor Processor

Storage PCI-X Gig-e PCI-X Storage

CoServer OS CoServer OS
Public Public
Ethernet Ethernet
CoServer 1 CoServer 2
: : Customer-focused InfoTechnology

everRun Products
: : Customer-focused InfoTechnology

Virtualization & Availability
Rapidly becoming mainstream
everRun VM is the
convergence of virtualization &
• Explosive growth in acceptance availability
• Only 1 - 2% of the world’s servers are presently virtualized
• People recognized the problems in providing high
availability to virtual machines (VM’s)
• Virtualization has become widely accepted as a solution
to many problems in addition to server consolidation

• Marathon is uniquely positioned to
offer FT-class availability for virtual
environments
• Integrating virtualization and availability
• Family of simple, turnkey solutions
• Simple, Automated processes

• Marathon offers the Citrix Xenserver
hypervisor to run with its new everRun
VM software.
• Citrix is an established and tested leader in info
technology
• Hypervisor - a program that allows several operating
systems, such as Windows and Linux, to share a single
hardware processor.”
: : Customer-focused InfoTechnology

everRun v-Available Technologies
• everRun will deliver FT-class
availability for VM’s FT

• Protect multiple VM’s on 2 or more
servers HA

• Dial-in availability level for each

Virtual Machines
A Complete Range of v-Available Solutions

Virtual Machine HA
everRun for Virtual Machines

• Set appropriate levels for each
application HA

• Simple, automated solution
• No failover configuration, setup, or
management
• Completely integrated with
hypervisor
• Cost effective availability
• Protect multiple applications
• Multi-host support everRun unites multiple XenEnterprise Servers
: : Customer-focused InfoTechnology

everRun for Virtual Machines
Server Pools
Protected VM’s
Unprotected VM By Marathon
e.g Linux

• No 1:1 server limitations VM4 VM4
• Manage a pool of everRun servers
• Many-to-1 configurations
VM2 VM3
• Geographic separation of each VM3
physical server
• Centrally manage all systems
VM1 VM1

A B C
* Available on next release of everRun VM

XenServer Enterprise XenServer Enterprise XenServer Enterprise
: : Customer-focused InfoTechnology

everRun Architecture

VM VM

VM VM

VM VM

everRun everRun
XenEnterprise XenEnterprise
x86-Based Server x86-Based Server

• Individual virtual machines protected across two physical servers
• Removes need to setup, install, configure, and manage the secondary / standby virtual machine
• Create as many VM’s as practical
• Add everRun protection as needed
• Open architecture to allow future support for other hypervisors
: : Customer-focused InfoTechnology

everRun: Preventing Failures

CRM1

XCH1 XCH1 DNS1

SQL1 everRun everRun AD2
XenServer Availability Link XenServer
x86-Based Server x86-Based Server

Host1 Host2

Application Network
: : Customer-focused InfoTechnology

everRun Availability Center
Status and Configuration Views
: : Customer-focused InfoTechnology

First-Ever Fault Tolerant Class Solution
for Virtual Environments
: : Customer-focused InfoTechnology

HA Technology Compared
VMware Availability drawbacks
• No visibility into what’s actually happening “inside the VM”
• HA protects only if physical host or OS fails
• Requires shared storage (single point of failure, costly, not useful for
DR)
• VMware Virtual Center and License Server are single points of failure
• Long recovery times for Virtual Center if it fails

How we are different
• Advanced monitoring within VM – hardware, network, software,
performance
• Full redundancy, so that faults themselves aren’t mirrored
• Component failures are masked – ZERO DOWNTIME
• No reliance on SAN technology
• Off-site Disaster Recovery
• No reliance on Virtual Center and License Server
• Member server will be immediately promoted to master server
44
: : Customer-focused InfoTechnology

Success Story –
Singapore Changi Prison
• Most sophisticated,hi-tech prison in Asia, 2 systems installed
with Marathon
• Application : Building and Security Control, SQLServer
• Controlling all doors and security cameras in the prison
• Why They Chose Marathon : The security system needs the
application and database server to be up at all times, with
zero downtime. Fail-over would cause downtime to the
entire system, and introduce high security risks. Also,
Marathon was easy to implement, whereas a cluster would
be complex because the application is not cluster-aware
• Partner : Tyco Building Security
: : Customer-focused InfoTechnology

Success Story –
Singapore Armed Forces
• Systems – Classfied

• Application – classified. Custom-built applications.
• Why They Chose Marathon :
Mission critical applications require zero downtime.
Many are custom applications. Overall cost is lower
than competitive products. Better I/O
performance.

• Partner : ST Electronics (Info-Software Systems)
: : Customer-focused InfoTechnology

Success Story –
Singapore Airport Terminal Services
• 7 systems installed with Marathon. Customer for more than 6
years
• Application : Cargo Management, SQLServer
• An entire suite of applications to control and manage cargo
at Singapore Changi airport
• Why They Chose Marathon : The cargo handling system needs
the application and database server to be up at all times, with
zero down time. Fail-over will cause downtime of the entire
system, and has high security risks. Also, Marathon was not
complex to implement, unlike clusters, as their application is
not cluster-aware
• Partners : Hewlett Packard
: : Customer-focused InfoTechnology

Success Story –
Changi Airport Singapore
• 12 systems Installed
• Application : Intelligent Building Management System
• Controlling all doors, security, air vents etc in the airport
terminals
• Why They Chose Marathon : The IBMS system needs the
application and database servers to be up at all times, with
zero downtime. Fail-over would cause downtime to the entire
system, and introduce high security risks. Also, Marathon was
easy to implement, whereas a cluster would be complex
because the application is not cluster-aware

• Partner : IBMS Application Vendor, Tridium
: : Customer-focused InfoTechnology

Success Story - Invensys
• Invensys is a global automation, controls and process solutions
Group. Operating in more than 60 countries worldwide,
Invensys meets the needs of the process and batch industries.
• Application : Invensys Triconex System
• Why They Chose Marathon : The Triconex is a security and
crticical controls system which needs the application and
database server to be up at all times, with zero down time.
Fail-over may cause catastrophic disasters. The Triconex
applcation is not cluster-aware and it’s much easier to deploy
in Marathon than on Clusters.
: : Customer-focused InfoTechnology

Success Story - GK Goh Holdings
• Founded 1979, a listed Financial (Stock brokering, Investments,
Financial Services etc.) company in Singapore.
• Application : Stock trading application, SQLServer
• Why They Chose Marathon : The trading system needs the
application and database server to be up at all times, with zero
down time. Fail-over will cause downtime of the entire system,
and loss of data and transactions which can cause millions in
losses. Also, Marathon was not complex to implement, unlike
clusters.
: : Customer-focused InfoTechnology

Success Story – Kian Ho Bearings
• Founded 1956, a listed bearings manufacturing company
based in Singapore. Offices in Singapore, Malaysia, China
and Taiwan with global customers in many markets.
• Application : Navision Enterprise ERP, SQLServer
• Why They Chose Marathon : The ERP server is critical to the
company’s operation and has to be up at all times, with
zero down time. Fail-over will cause downtime of the entire
system, and loss of data and transactions which can cause
millions in losses and interruption to their operations. Also,
Marathon was not complex to implement, unlike clusters.
: : Customer-focused InfoTechnology

Success Story –
Telechoice Inernational Limited
• TeleChoice International Limited ("TeleChoice") is a leading
regional provider of mobile telecommunications equipment
and solutions. TeleChoice is a subsidiary of Singapore
Technologies Telemedia Pte Ltd, a leading information-
communications company with operations in Asia-Pacific,
the Americas and Europe.
• Application : MS Exchange Server
• Why They Chose Marathon : The ERP server is critical to the
company’s operation and has to be up at all times, with
zero down time. Fail-over will cause downtime of the entire
system, and loss of data and transactions which can cause
millions in losses and interruption to their operations. Also,
Marathon was not complex to implement, unlike clusters.
: : Customer-focused InfoTechnology

Success Story –
Malaysia MSC Management Services
• MSC Management Services Sdn Bhd (MSCMS) is a wholly
owned subsidiary of Multimedia Development Corporation
Sdn Bhd (MDC). MDC was set-up in June 1996 to spearhead
and oversee the development and implementation of the
Multimedia Super Corridor (MSC). .
• Application : MS Exchange Server
• Why They Chose Marathon : The Exchange server is
extremely critical to the company’s operation and has to be
up at all times, with zero down time. Fail-over will cause
downtime of the entire system, and loss of data and
transactions which can cause interruption to their
operations. Also, Marathon was not complex to implement,
unlike clusters.
: : Customer-focused InfoTechnology

Success Story –
Texas Instruments Malaysia
• Texas Instruments Incorporated is the world leader in digital
signal processing and analog technologies, the
semiconductor engines of the Internet age.
• Application : Custom production floor application
• Why They Chose Marathon : The application is extremely
critical to the company’s operation and has to be up at all
times, with zero down time. Fail-over will cause downtime
of the entire system, and loss of data and transactions
which can cause interruption to their operations. Also, the
application is not cluster-aware and would not have been
able to run on clusters. Making Marathon the obvious choice.
: : Customer-focused InfoTechnology

Success Story –
Architectural Services Department,
Hong Kong S.A.R
• Application :Call-centre, SQLServer
• A complete suite of call-centre
applications for call handing
• Why They Chose Marathon : The call-
centre system needs the application and
database server to be up at all times,
with no down time. Fail-over will cause
downtime to the entire system and
endangers public safety. Also, Marathon
is not complex to implement, unlike a
cluster, as their application is not
cluster-aware
• Partners : Call-center vendor - ITApps
: : Customer-focused InfoTechnology

Success Story - Fiberhome
Telecommunications (China)
• Application : Telco Fib ire Switch Management
• Develops and sells Telco fiber switches and
management. Uses Marathon for their switch
management suite
• Why They Chose Marathon : Switch management solution
needs the system to be up at all times with no down time.
Fail-over will cause downtime to whole system. Also not
complex to implement unlike cluster as their application
is not cluster-aware
• Direct Customer
: : Customer-focused InfoTechnology

Success Stories –
Banks in Indonesia
• Bank Lampung
• Bank Kalimantan Selatan
• Bank Nusanatara Parahyangan
• Bank Eka Bumi Artha
• Bank Jasa

• Application : Customised Banking Application, SQLServer
• Why They Chose Marathon : They needed zero down time for
their connection to ATM systems. Compared Marathon to
proprietary fault-tolerant systems and found Marathon
performance far better
• Partners : Banking Application vendor
• Hewlett Packard
: : Customer-focused InfoTechnology

Success Story – POSCO Group Korea
• POSCO is the fourth largest steel producer in the world based
in Pohang, South Korea. One of the biggest conglomerate
companies in South Korea.

• Application : Video Conferencing System

• Why They Chose Marathon : Being a global company, the
Video Conferencing system is being used throughout the
organisation extensively and need to be up at all times,
with zero downtime. Marathon was easy to implement,
whereas a cluster would be complex because the
application is not cluster-aware
: : Customer-focused InfoTechnology

Success Story - LG Chem Korea
• LG Chem, considering both size and performance, is the
leading chemical company in Korea. It is the mother company
of LG Group

• Application : Intelligent Building Management System
• Controlling all doors, security etc.

• Why They Chose Marathon : The IBMS system needs the
application and database servers to be up at all times,
with zero downtime. Fail-over would cause downtime to
the entire system, and introduce high security risks. Also,
Marathon was easy to implement, whereas a cluster would
be complex because the application is not cluster-aware
: : Customer-focused InfoTechnology

Success Story –
Korea BondWeb

• The first Internet-based information platform in the Korean fixed-
income market. KoreaBondWeb.com provides real-time spot price
quotes as well as market news, research, and statistical data to
the users.
• Application : On-line Trading, SQL Database
• Online securities trading system running 24 x 7
• Why They Chose Marathon : Online trading operates 24 x 7 and
needs the system to be up at all times, with zerodown time. Fail-
over will cause downtime to the whole system.
: : Customer-focused InfoTechnology

Success Story – icube Korea
• A leading technology company in digital multimedia
entertainment and in various solutions for broadcasters

• Application : Digital Broadcast System

• Why They Chose Marathon : The Digital broadcast system
is their core system that needs the application and
database servers to be up at all times, with zero
downtime. Fail-over would cause downtime to the entire
system, and loss of revenue. Marathon was easy to
implement, whereas a cluster would be complex because
the application is not cluster-aware
: : Customer-focused InfoTechnology

HA and DR for Windows

Neverfail Cluster and DR Solution
: : Customer-focused InfoTechnology

About Neverfail
Neverfail – A global software company
providing affordable data protection,
high application availability and
disaster recovery software solutions
for the Windows® technology
platform.
• 14 Years of DR Consulting Experience
• Development has roots in Tandem
• 2000+ customers, multiple markets, Enterprise and SME

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: : Customer-focused InfoTechnology

The High Availability
Marketplace

Continuous Availability
Complete Environmental monitoring and
protection

Clustering
Active/Passive, Active/Active, Multi-node

Replication-Failover
Asynchronous, CDP, Manual, Automatic

Back Up
File, Block, Full, Incremental, Onsite, Offsite
: : Customer-focused InfoTechnology

The High Availability
Marketplace

Continuous Availability
Availability Complete Environmental monitoring and
Centric protection

Clustering
Active/Passive, Active/Active, Multi-node

Recovery Replication-Failover
Asynchronous, CDP, Manual, Automatic
Centric
Back Up
File, Block, Full, Incremental, Onsite, Offsite
: : Customer-focused InfoTechnology

The High Availability
Marketplace

Continuous Availability
Availability Business Process
Complete Environmental monitoring and
protection Focused
Centric
Clustering Application
Active/Passive, Active/Active, Multi-node Focused

Recovery Replication-Failover
Asynchronous, CDP, Manual, Automatic Data
Centric
Focused
Back Up
File, Block, Full, Incremental, Onsite, Offsite
: : Customer-focused InfoTechnology

More than just “Recovery Time”
Total
Cost
Acquisition,
Maintenance,
On-going Labor

Recovery Scope of
Profile Protection
Business
Risk Components covered,
Transaction / Data Loss,
Number of “gaps”
Outage Time

Operational
Profile
Administrative overhead,
Manual error exposure,
Human dependency
: : Customer-focused InfoTechnology

More than just “Recovery Time”
: : Customer-focused InfoTechnology

So what does Neverfail Offer?

Continuous Availability Business Process
Complete Environmental monitoring and protection
Focused
Availability
Centric Clustering Application
Active/Passive, Active/Active, Multi-node
Focused
Replication-Failover
Asynchronous, CDP, Manual, Automatic
Recovery Data
Back Up Focused
Centric
File, Block, Full, Incremental, On-site, Off site
: : Customer-focused InfoTechnology

So what does Neverfail Offer?

Continuous Availability Business Process
Complete Environmental monitoring and protection
Availability Focused
Centric

Replication-Failover
Asynchronous, CDP, Manual, Automatic
Data
Recovery Focused
Centric

Best of Breed for Availability of Data and Applications
: : Customer-focused InfoTechnology

More than just “Recovery Time”
: : Customer-focused InfoTechnology

So what does Neverfail Offer?

Continuous Availability Business Process
Complete Environmental monitoring and protection
Availability Focused
Centric

Replication-Failover
Asynchronous, CDP, Manual, Automatic
Data
Recovery Focused
Centric

Best of Breed for Availability of Data and Applications
: : Customer-focused InfoTechnology

So what does Neverfail Offer?

Continuous Availability Business Process
Complete Environmental monitoring and protection
Availability Focused
Centric
Seamless Upgrade
Replication-Failover
Asynchronous, CDP, Manual, Automatic
Data
Recovery Focused
Centric

Best of Breed for Availability of Data and Applications
: : Customer-focused InfoTechnology

How Neverfail Is Different - Reliability
Neverfail Typical Approaches to
• Diagnoses the system, Availability
tries to prevent server
failure from happening • Do not try to prevent
• Identifies possible problems server failure
• Takes automatic, pre- • -failover only when server
emptive corrective action completely goes down
to prevent failures
• Applies Best Practice • Try to protect data and
methodologies to establish applications in case a
and maintain a sound failure occurs
server environment
: : Customer-focused InfoTechnology

How Neverfail Is Different - Resilience
Neverfail provides fully Typical Approaches to
automated, complete data and Availability
site protection against failure in:
* OS * Hardware Application &
* Application * Network Performance • Shared architecture =
Monitoring single-point of failure
• Prevents data loss • Very expensive
• Prevents application failure • No site protection
• Diagnoses performance Fail/Switchover • Highly complex
problems and sends alerts
• Protects only data,
• Prevents hardware loss
sometimes hardware
• Prevents data loss • Very long recovery
Replication • Does not prevent server
• Prevents hardware loss
loss
Backup • Data is can be outdated
• Prevents data loss Snap-shot and • Very long recovery
Restoration • Protects only data
: : Customer-focused InfoTechnology

Continuous Availability Suite
Enabling Business 24x7
Predict whether applications will be reliable
• Health Checks
• Best Practice Evaluation
• Failure Avoidance
Protect Data and Application Availability
• Redundancy
• Monitoring, Automation
• End-to-end Ecosystem
Deliver Performance File Server
• Keep users connected
IIS
• Affordable and Accessible
• No business downtime
Continuous, uninterrupted user access to all critical applications and
information without interruption from any threat, at an affordable cost
with accessible technology
: : Customer-focused InfoTechnology

Neverfail Replicator
Protecting semi-critical applications
• Out of the Box Data Availability:
• Data replication
• Server monitoring and failover
• Manual switchover/switchback
• Disaster protection
• Seamless switchback back to primary
• Identity takeover
• To achieve Application Availability, customer provides:
• Network, application and performance monitoring
• Manually identifying, defining and maintaining replicated data sets
• Maintaining fully cloned server (identify and track applications and
configuration settings)
• Defining and maintaining failover scripts
• Dealing with data corruption
: : Customer-focused InfoTechnology

Neverfail + Virtualization
Primary benefits of VMware Availability drawbacks
virtualization • No visibility into what’s actually
• Server consolidation happening “inside the VM”
• Streamlined software testing • Faults that occur within the VM will
and development be evident on any/every host
• BUT… Application Downtime • HA protects if physical host or OS fails
during migration • Requires shared storage (single point
• All of your eggs are now in one of failure, costly, not useful for DR)
basket! • VMware Virtual Center and License
Server are single points of failure

How Neverfail protects and
VMware Availability capabilities
• Distributed resource complements VMware
optimization (VMware VMotion) • Advanced monitoring within VM –
• Host system monitoring and hardware, network, software,
LAN failover (VMware HA) performance
• Relies on VMware Virtual • Full redundancy, so that faults
Center and License server themselves aren’t mirrored
• No reliance on SAN technology
• Off-site Disaster Recovery
• Protects Virtual Center and License
Server
78
: : Customer-focused InfoTechnology

Virtualisation Support
•One-to-Many, Many-to-One Setup •True High Availability with Application
•No Single Point of Failure (no need for SAN) And System Resource Monitoring

Physical-to-Virtual Virtual-to-Virtual
: : Customer-focused InfoTechnology

Neverfail Architecture
: : Customer-focused InfoTechnology

Neverfail Application Modules

• Automatically identify and fully support
designated applications – out of the box
• Monitor all key application services
• Monitor all key application performance
attributes
• Provide pre-emptive failover avoidance
• Seamless switchover, failover and switch-
back of application workload
• Support and protect additional
applications such as Anti-virus

HIGH AVAILABILITY IS MORE THAN JUST FAILOVER SOFTWARE !
: : Customer-focused InfoTechnology

Neverfail Data Rollback Module
•Recover from system crashes, data
corruptions, virus infections etc.
• Create shadow copies (snapshots) on
both active and secondary servers up to
512 copies and minimum 15 mins intervals
• Captures and roll back system states,
registry settings and application data
•Ensure data consistency and eliminates
discrepancy with registry settings
•Only differentials are captured, shadows
are done with minimal impact to
performance and running of the system –
can be done mostly on passive server
: : Customer-focused InfoTechnology

Neverfail SCOPE
Server Check, Optimization, and Performance Evaluation

• Automatically collects configuration
and environmental information
• Unobtrusively collects detailed
performance information
• Validates configuration information and
makes change recommendations
• Analyzes Server workload characteristics
• Analyzes Bandwidth usage
• Allows network “what if” modeling
: : Customer-focused InfoTechnology

Recognised Awards
Neverfail is the winner in the ”Exchange Backup/Disaster
Recovery,” as well as in the “Replication/Data Availability
Solution” category of the 2005 Windows IT Pro Readers’ Choice
Awards.
“The Windows IT Pro Readers’ Choice Awards are highly coveted
in the IT industry because our readers, who are the buyers and
users of these products, are the ones who choose the winners,”
said Paulsen. “These awards are the ultimate acclamation an IT
company can earn from its peers in the IT community.”

Neverfail Wins "2004 Products of the Year“ Award from
Searchwin2000.com

Neverfail for Exchange earned the notice of the judges for performance,
features, an easy-to-use interface and seamless deployment and
integration with Microsoft's Windows and Exchange Server.
: : Customer-focused InfoTechnology

The ultimate Combination
Marathon-Neverfail FT/HA + DR
Benefits Disaster-Recovery
Zero-downtime Data Redundancy
No loss of System/Data Roll-back
everRun FT sessions/transactions/data
everRun HA Automatic Problem
Rectification by
monitoring -
Application Services
Application+OS resources
System Resources
Network Connectivity WAN
Low Bandwidth
Server Health

LAN

CoServer 1 CoServer 2
: : Customer-focused InfoTechnology

Success Story – Kanaly Trust Company
Kanaly’s client communication is increasingly dependent on email, resulting in the
growing demand for rapid response and constant availability to connect associates
and clients. At Kanaly, regular email communication with clients is of critical
importance. To ensure email resilience, site recovery and protection, and effective
disaster recovery response, Kanaly has implemented a high availability software
solution from the Neverfail Group.

>100 user on MS Exchange Server 2000
: : Customer-focused InfoTechnology

Success Story: White & Case LLP - A Global Law Firm

Founded in New York in 1901, White & Case has lawyers in the United States,
Latin America, Europe, the Middle East, Africa and Asia. White & Case has
more than a quarter-century of experience advising clients doing business
throughout the vast and continually evolving continent of Asia.
Regional Office in Singapore manages offices in Tokyo, Bangkok, Shanghai,
Beijing, Hong Kong. The company relies heavily on Exchange servers, SQL
servers as well as Blackberry servers to operate. Disaster-recovery is needed
and cross-boundary regional failover capability is crucial for business
continuity.
Employs multiple pairs of servers running Neverfail for Exchange, SQL and
Blackberry over all regional offices doing remote data replication and failover
delivering disaster-recovery capability.
: : Customer-focused InfoTechnology

Success Story – Inova Venture

Founded in Singapore. Provides innovative
telecommunication platforms and solutions to telcos in
various markets since 1999.

Uses Neverfail to protect the SQL servers supporting the
mission-critical telecommunication applications.
: : Customer-focused InfoTechnology

National Semiconductor

National Semiconductor, the industry's premier analog
company, creates high performance analog devices and
subsystems.
Uses Neverfail for their many Exchange, SQL Database
and File Servers.
Uptime is critical both on the business side as well as
manufacturing systems that demands no interruption to the
system as well as high performance.
: : Customer-focused InfoTechnology

Brunei Ministry of Trade
and Primary Resources

The Ministry of Industry and Primary Resources (MIPR) was formed in
1989 with the responsibility of promoting and facilitating industrial
development in Brunei Darussalam.
Application: Exchange Server.
Uptime is critical in the government services in Brunei as they strive to
improve in service levels and IT efficiency.
: : Customer-focused InfoTechnology

Bank Islam Brunei Darussalam

Bank Islam Brunei Darussalam Berhad has 14 BIBD branches located at
strategic locations in all the four districts; 11 branches located in the
Brunei Muara District, 1 Branch in the Tutong District, 2 located in the
Kuala Belait District and 1 located in the Temburong District.

Application: SQL Database Server. (14 licenses, one for each branch)

Uptime is critical as the database is being used for for their branch
office banking applications
: : Customer-focused InfoTechnology

Bank Negara Malaysia
• Bank Negara Malaysia is the central bank for Malaysia. It was
established on 26 January 1959, under the Central Bank of Malaya
Ordinance, 1958,

• Bank Negara Malaysia, as the Central Bank, is committed to excellence
in promoting monetary and financial system stability and fostering a
sound and progressive financial sector, to achieve sustained economic
growth for the benefit of the nation.

• Application: Blackberry Server.

• Banking management staff are dependent on blackberry for their
business applications. It is required to be continually available at all
times
: : Customer-focused InfoTechnology

Affin Bank Berhad

• Affin Bank Berhad (AFFINBANK) is a wholly-owned subsidiary of
Affin Holdings Berhad which is listed on Bursa Malaysia.

• The Bank serves both retail and corporate customers. The business
units of the Bank comprise Enterprise Banking, Consumer Banking,
Debt and Capital Markets and Hire Purchase. Consumer Banking
provides credit cards, personal loans, mortgages and deposit
taking services to individuals. Enterprise Banking offers
corporations, institutional clients and SMEs services in corporate
banking, contract financing and trade finance. Enterprise Banking
serves as an important feeder to the other business units by way
of contacts and opportunities.
: : Customer-focused InfoTechnology

Radicare, Malaysia
Radicare is a one-stop source for healthcare support services in the
areas of clinical waste management, linen and laundry, cleansing,
biomedical engineering maintenance and facility engineering
maintenance.
Application: MS SQL Server, Apache Tomcat.
Operates web-based application for their operations that demands
very high uptime. Requires a very cost effective and reliable solution
that works with their application. Requires remote site disaster-
recovery capability over low bandwidth.
Only Neverfail was able to provide both application-level, performance
monitoring and disaster-recovery in one solution.
: : Customer-focused InfoTechnology

Berjaya Group, Malaysia
Berjaya Corporation is a major Malaysian conglomerate with an
annual revenue in excess of RM2.73 billion.
Application: MS Exchange.
Exchange server is critical to their operations. The environment
demands no downtime and a system that is extremely reliable, high
performance and scalable.

Only Neverfail was able to provide both application-level, performance
monitoring and no single point of failure through replication in one
solution.
: : Customer-focused InfoTechnology

HOW THE DIFFERENT TECHNOLOGIES IMPACT COSTS
MS Clusters Marathon everRun FT Svr Marathon everRun HA Svr Neverfail

Storage Needs external data and Writes to two redundant Writes to two redundant Writes to two redundant
quorum drives servers servers servers
1. External storage costs simultaneously, providing - simultaneously, providing - simultaneously, providing -
more 1. Lower storage cost 1. Lower storage cost 1. Lower storage cost
2. Shared storage is a single 2. No downtime if one 2. No downtime if one 2. No downtime if one
point of failure Storage fails Storage fails Storage fails

OS Requires MS Enterprise Requires 3 Standard Server Requires 3 Standard Server Requires just 2 Standard
Licenses Edition OS on each of the OS licenses - one for each OS licenses - one for each Server OS licenses - one for
two servers. These are server, and one for the server, and one for the each server
more expensive virtual server they share virtual server they share
that provides the fault- that provides the fault-
tolerance. tolerance.
Applica- Two complete sets of Typically One application Typically One application Two application licenses but
tion licenses – license only, Because there license only, Because there no need for enterprise edition
licensing servers and are more is only one instance of the is only one instance of the
expensive as they need to app installed and running. app installed and running.
be cluster-aware No need for enterprise No need for enterprise
e.g 2 x Enterprise Exchange edition edition
Apps Application - 2 CPU license Application – Typically 2 Application – Typically Neverfail – 2 CPU license
License if CPU license Single CPU License
by CPU

Maint- Complex Setup Easy Setup Easy Setup Easy Setup
enance Requires extensive Maintenance-free Maintenance-free Low Maintenance
maintenance
and testing
: : Customer-focused InfoTechnology

Storage Management and
Virtualisation
: : Customer-focused InfoTechnology

Total Enterprise Virtualization
“DataCore the Flexible Storage Foundation for Total Enterprise Virtualization”

Virtual Desktop
Citrix XenDesktop, VMware,
Provision Networks

Virtual Servers
VMware, Citrix XenServer, Virtual Iron,
Oracle VM, SUN VM, Microsoft VM

Virtual Storage
DataCore

Total Enterprise Virtualization – The combination of proven virtualization solutions into
comprehensive, enterprise-wide, virtual infrastructures, comprising desktops, servers and
storage. Driving the next phase of infrastructure virtualization!
: : Customer-focused InfoTechnology

DataCore Solves Infrastructure Challenges

; Capacity on Demand
; Disaster Recovery/Replication
; Business Continuity/High Availability
; Storage Resource Management
; Performance
; Cost
; Flexibility
; Power Consumption

Extending the paradigm of virtualization from the compute layer to the storage
layer. Universal Storage Services across all platforms and vendors.
: : Customer-focused InfoTechnology

Getting Started
1 Start
Start with
with aa standard
standard 2
off
off the
the shelf
shelf Add
Add aa Windows
Windows O/S
O/S
server.
server.
Hint:
Hint: ItIt can
can even
even be
be aa VM!
VM!

4 Configure
Configure channels
channels Install
Install SANmelody
SANmelody
(( FC,
FC, iSCSI,
iSCSI, or
or software
software
even
even both)
both)

6 Attach
Attach storage
storage (FC,
(FC, SAS,
SAS, 5 SANmelody
SANmelody will
will utilise
utilise up
up to
to
SCSI,
SCSI, SATA,
SATA, IDEIDE –– ifif 80%
80% of
of the
the server’s
server’s
Windows’
Windows’ DiskDisk Manager
Manager memory
memory as as high
high
can
can see
see it,
it, DataCore
DataCore can can performance
performance storage
storage cache.
cache.
Virtualize
Virtualize it!
it!
100
: : Customer-focused InfoTechnology

DataCore Software Product Suite
SANsymphony-equipped
SANsymphony ™ Storage Domain Servers
Provides a common set of services
across heterogeneous storage arrays
SANmelody ™
Traditional storage array alternative
Traveller ™
Adds Continuous Data Protection &
Recovery
SANmaestro ™
Storage Resource Management &
Analysis Suite
UpTempo ™
Disk I/O accelerator for Windows
SANmelody-equipped
Disk Servers
: : Customer-focused InfoTechnology

Thin Provisioning - Hands Free Capacity
ESX3 / XenServer Cluster (DRS/HA)

Just-in-time Thin Provisioning takes the
guesswork out of disk allocation.

2TB 2TB 2TB 2TB
Thin Provisioning presents large virtual
VMFS-3 LUNs
volumes to applications however, only
allocates disk blocks dynamically as the
DataCore Virtualization Layer
Network Managed Volume / Virtual application consumes them.
Capacity

1.5TB Pool The software notifies you as the physical
500GB 500GB 500GB space gets depleted so that you may add more
drives early enough to meet future demands.

Increase storage utilization and storage
management productivity.
: : Customer-focused InfoTechnology

Snapshots & Fast Disk-to-Disk
Backups
Point-in-time snapshots are generated
Application Backup
using copy-on-write technology for
Server Server selected virtual volumes.

They can be mounted directly by a
backup-server or another system
without occupying the application
Low-end ⑤ Map Volume machine.
Storage
•Complete Images (CI)
•Image Updates (IU)

•Source Updates (SU)
② CI
•Command Line Interface (CLI)
④ IU + CI

Frequent snapshots provide a
① Snapshot (1 ) convenient means to restore disks to
Hi-end ③ Snapshot (2 ) known-good images, such as database
Storage checkpoints.
: : Customer-focused InfoTechnology

Business Continuity (Data HA) –
Synchronous Mirroring
App Server Synchronously mirrors writes between a
pair of SANmelody disk servers using
iSCSI or Fibre Channel connections.

Disk blocks written by the application to
Fail Over a primary volume on one disk server are
automatically mirrored in real time to the
companion disk server.
Fail Over
In the event of a failure, the companion
server takes over with the mirrored
volumes.

Both disk servers may actively process
I/Os with one handling primary paths for
some of the volumes and secondary
Mirroring paths for others.
: : Customer-focused InfoTechnology

Business Continuity (Data HA) –
Virtual Servers
VMware ESX/XenServer
“Motion”
ƒ No single point of failure

ƒ Faster I/O response through
Fail Over Caching

Fail Over ƒ Transparent to ESX and App
servers

ƒ RAID mirroring
Fibre Channel or iSCSI

Mirroring
: : Customer-focused InfoTechnology

Asynchronous IP Mirroring(AIM)

The Asynchronous IP Mirroring (AIM)
option replicates selected volumes
between a pair of disk servers using
③ Mapping
native IP connections over long
distances.

AIM is often combined with snapshots
and other contingency plans at the
remote site to rapidly restore
operations should the primary site
② Snapshot suffer a catastrophe or a planned
outage.

① Asynchronous IP Mirroring
: : Customer-focused InfoTechnology

DataCore: Value, Cost Savings and R.O.I.
2X Performance
Plus serve more users
Eliminate with existing resources
downtime attributed
10X More To storage
Double managed capacity
per administrator
disk utilization
40 80%+
4
3
2 Unmatched Performance
1 Business Scope of Connectivity
Continuance Ethernet and or FC
Centralization, Disk-to-Disk Backups
Optimal Resource Consolidation Disaster Recovery
Utilization, &
Network Pooling & Automation
Auto-provisioning

Flexible Virtual Storage
: : Customer-focused InfoTechnology

SharePoint Replication & Tools
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules

Current

Replicator Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
1.1 Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

Replicator
• Publish to remote sites, one direction or bi-directional
• Granularity at the list level
• Check-in/out, user permissions, meta-data
• Aggregate lists from a number of sites to one master site
: : Customer-focused InfoTechnology

MS SharePoint Replicator - Syntergy
• Publish to remote sites, one direction or bi-directional
• Granularity at the list level
• Check-in/out, user permissions, meta-data
• Aggregate lists from a number of sites to one master site

One-to-one, Many-to-Many Replication

LAN / WAN
: : Customer-focused InfoTechnology

Integrated Into Site Administration
: : Customer-focused InfoTechnology

List Level Granularity
: : Customer-focused InfoTechnology

Advanced Features
: : Customer-focused InfoTechnology

Define Server Topology
: : Customer-focused InfoTechnology

Site Definition
: : Customer-focused InfoTechnology

Monitoring Tools
: : Customer-focused InfoTechnology

Business Need Addressed

• Multiple SharePoint Implementations
• International – need for defined replication, not all data can leave
country
• Intranet->Extranet – Partner site, Outsourcing site, selective
content securely replicated
• Mobile Divisions
• Ships
• Platforms
• Construction Sites
• Slow links between servers
• Lotus Notes matching functionality – email address for any list
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules

Current

Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

Livemail
• Offline document management
• Email from SharePoint a set of documents, reply to message and
return documents back to document library
• Select documents to be mailed and flag as checked out
or linked
• Email enable a discussion
• Participate in SharePoint discussion via email
• Reply to a thread and response is added to SharePoint
• Alerts send body of discussion
• Listserver functionality – fetch items via email
: : Customer-focused InfoTechnology

Send Documents and Links
: : Customer-focused InfoTechnology

Livemail Alerts
: : Customer-focused InfoTechnology

Reply to Alert
: : Customer-focused InfoTechnology

Added to Discussion List
: : Customer-focused InfoTechnology

Email Enable Lists
: : Customer-focused InfoTechnology

Rules Engine
: : Customer-focused InfoTechnology

List Server
: : Customer-focused InfoTechnology

Business Needs Addressed
• Collaboration with non-SharePoint users
• Lotus Notes matching functionality – email address for
any list
• Capture a copy of business process email
• E.g resumes@syntergy.com
• Improve adoption with access via email
• Alerts contain content
• Alerts can be replied to
• Email links and documents/checkout, list items
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules

Current

Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

Audit
• Audit document and folder events
• Track activity per document, user, date or event type
• Administrator tool for searching audit records
• Audit History on a document
• Audit History on list items
• Audit History on site creation and permission changes
• Export Audit records to Excel
• SQL Database for extended reporting
: : Customer-focused InfoTechnology

Audit
: : Customer-focused InfoTechnology

Site Level Reporting
: : Customer-focused InfoTechnology

Query Interface
: : Customer-focused InfoTechnology

Export to Excel
: : Customer-focused InfoTechnology

Business Needs Addressed
• Compliance Requirements
• Financial Services
• HR
• Public Sector
• HIPPA
• Business Intelligence
• Access to key information for reporting
• Site Activity
• Top Ten, Author/Documents Viewed
• Trends
• Corporate Curiosity
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules
Current

Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

Cut/Copy/Paste
• SharePoint provides no
interface for moving a
document or folder from the
web interface
• Network folder copying does
not preserve version history!
• Syntergy Cut and Paste
module provides support for
copy/cut a folder or
document and paste to a
destination
• Copy entire version history
• Copy all metadata
• Copy shortcut
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules
Current

Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

Bulk Loader
• Rapid migration of data into SharePoint
• Support for all meta data including owner and creation date
• Unattended service mode monitor’s drop-off directories
• Supports:
• Documents and metadata
• Folder creation
• Document Library creation
• Assignment of permissions to document libraries
• Tasks and Discussions
• Picture Libraries
• WSS and Portal Sites
: : Customer-focused InfoTechnology

Business Needs Addressed

• Migration of content and assign metadata
• Scheduled Loading
• High volume
• Administrator tool
: : Customer-focused InfoTechnology

Enhanced SharePoint Modules
Current

Bulk
Replicator Audit Cut & Paste ShareLink LiveMail
Loader

SharePoint
Enhanced SharePoint modules enables a seamless experience for
employees, customers and partners.
: : Customer-focused InfoTechnology

ShareLink for SharePoint

• Features include:
• Inventory Livelink (Livelink module), identify trouble areas in Livelink
• Extract Livelink Data (Livelink module), select areas to export
• LL2SP Tool - Stage, Analyze and Map Livelink Data to SharePoint
• Auto generation of configuration file for SharePoint loading
• Custom webpart integration of Livelink Objects such as workflow tasks.
• Integrated search support
• Consulting and Training for migration services
• Bulk Load Livelink documents/folders/tasks/discussions into SharePoint
• Search interface into Livelink
: : Customer-focused InfoTechnology

Customers
: : Customer-focused InfoTechnology

Thank You
For More Information Contact:
Providence Solutions Pte Ltd
Malaysia: Hong Kong:
B-3A-17 Block B, Merchant Singapore Headquarters:
Shell Tower, Suite 2912
Square, No. 1 Jalan Tropicana 10 Ubi Crescent #05-100,
Times Square, 1
Selatan 1, PJU 3, Petaling Ubi Techpark Lobby E
Matheson Street
Jaya, Selangor 47410, Singapore 408564
Causeway Bay
Malaysia. Tel: 65-64826302
Hong Kong
Tel +60 3-78830793 Tel: +852.81990039

www.providencesolutions.net
info@providencesolutions.net