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Online Communications Officer
Reports to: Online Communications Manager

Department: Communications

Location: National office, London

Salary range: L4 £23,774 - £27,775

Hours: 35 hours per week

Contract: 2 year fixed term contract

Principal contacts

a) Internal
Communications & Fundraising team
Services teams
IT department within the Finance & Administration team

b) External
Online and offline press & media
Suppliers of services and consultants
Colleagues from other charities and campaign coalitions
NDCS members, parents, professionals working within the field of deaf
children and other children’s and deaf organisations

Main purpose of post
To support the Online Communications Manager in overseeing NDCS’s web
presence in such a way that it supports and fulfils the NDCS vision and values
for deaf children and their families.

To support the Online Communications Manager in the delivery of NDCS
online presence, including website redesign, maintenance and other projects
as may be required.
To liaise with all relevant external suppliers and agencies on relevant projects
and provide support and advice to internal managers and directors on online
initiatives that support their aims.
To update and maintain all of NDCS’s online communications channels,
including the NDCS websites, email, social media pages and blogs.
Key tasks

1. To coordinate and take editorial and project management responsibility for the
NDCS / Deaf Child Worldwide websites and ensure that information and
services on the NDCS / Deaf Child Worldwide websites meet the needs of
users, staff and other stakeholders.

2. To help advise and inform project leaders on online opportunities that would
support their aims.

3. To maintain the organisation’s intranet.

4. To ensure that policies regarding the ongoing maintenance of all sites are in
place and maintained.

5. To develop the NDCS / Deaf Child Worldwide websites as channels for active
two-way communication between NDCS and its various users and

6. To advise on the content and project manage the delivery of NDCS e-

7. To oversee and manage changes in site editorial content.

8. To agree an appropriate level of moderation for all interactive websites and
ensure that moderation is carried out effectively.

9. To manage the further development and provision of training for staff
responsible for input of local information on the NDCS website.

10. To oversee and manage domain name renewals and purchasing as required.

11. To network widely within NDCS to promote the most effective use of the
websites and online communications and encourage regular contributions and

12. To ensure procedures are in place and maintained to ensure the websites
adhere to standards of quality, agreed schedules and security.

13. To promote positive images of deaf children and their families wherever

14. To undertake any other duties compatible with the nature of the post or as
directed by the line manager.

This list of tasks is not exhaustive and will be reviewed from time to time in
discussion with the post holder.


Online Communications Officer

Essential skills and experience
1) Educated to degree standard or equivalent level of experience.

2) Comprehensive experience in developing and managing websites
including demonstrable experience of project management ideally in a
web based environment, including the ability to juggle multiple

3) Self-starter with the drive and enthusiasm to assist on delivery of the
overall online strategy.

4) Experience of working with content management software.

5) Ability to formulate written reports and policy documents in plain
English for use at all levels within the organisation.

6) Ability to communicate clearly and proactively with staff at all levels
within the organisation and to engender support and action from others.

7) Ability to communicate with a wide range of external audiences.

8) Ability to use web technology, understand its capabilities and develop
web authoring skills.

9) Experience of managing web-based suppliers / consultants as well as
producing tenders for service and contracts applicable to this post.

10) Commitment to NDCS’s Vision and Values statement and Equal
Opportunities policy.

Desirable skills

1) Knowledge or understanding of issues around deafness including sign
language skills and deaf awareness and / or a willingness to undergo

2) Press, media or marketing skills as demonstrated by either voluntary or
paid employment experience.

This list of tasks is not exhaustive and will be reviewed from time to time in
discussion with the post holder.