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School of Marketing, Tourism and Languages

Supervised Work Experience
Hospitality Management
Tourism Management
Festival and Event Management

Work Placement E - Brochure 2010
How to Apply for a Placement

1. Read the e-brochure of currently available placement positions. It contains
placement opportunities from employers who attended the Networking Event, as well
as others who did not.

The e-brochure will be updated as new positions become available. Don’t worry if
you are interested in applying for a placement not included in the e-brochure at this
stage. If you have any concerns, please discuss with Lynn or Jennifer.

2. Select up to 5 placements that you would like to apply for and prepare your
letter(s) in readiness for the application deadline of 9am on Monday 14th
December 2009. We advise you not to select fewer than 5 placements in order
to maximise your chances of success. Late applications will not be accepted!

3. Email your cover letters to Lynn There is no
need to email another copy of your CV unless it has changed or if you are
adapting your CV to suit the placements you are applying for.

Your cover letters should match the placement you are applying for and should be
addressed to the named contact in the organisation. E.g. if you are applying for 5
placements you will need 5 different letters. (The contact details are in the e-
brochure). Ensure you have checked your letters for spelling and grammatical errors
and that the date on each letter is current.

4. Exceptions – please be aware that the following exceptions apply:

AHA – apply online at
Canvas Holidays - apply online at
Edinburgh Castle – Do not apply now. Please wait for newspaper recruitment
ad early 2010.
Edinburgh Marathon and SCF Events – please apply by Wed 2nd December
Fairmont Hotels Canada – Please see appendix and apply by Thurs 10th

5. Interviews are likely to take place in January and February 2010. Check and
confirm any interview arrangements with Lynn. Who must also be told the
outcomes – if you accept or decline any offers.

6.. Effective Communication is essential
Keep in regular contact with Lynn and Jennifer over your applications and interviews.

You may have already discussed a potential placement that is not on our list, in
which case you should follow this up and liaise with Lynn and or Jennifer.

7. Any questions? Please ask Lynn or Jennifer. We will be happy to help!
Index of Employers

1. American Hospitality Academy
2. Best Western Bruntsfield Hotel
3. Caledonian Hilton
4. Camera Obscura and World of Illusions
5. Canvas Holidays – please note online applications only
6. Cashel Travel
7. Crieff Hydro
8. Edinburgh Castle
9. Edinburgh International Climbing Arena
10. Edinburgh Marathon
11. Edinburgh Marriott
12. Edinburgh Napier University
13. Fairmont Hotels Canada
14. Fairmont St Andrews
15. Heritage Portfolio
16. Hilton Edinburgh Airport Prestige Scotland
17. JAC Travel Scotland
18. Prestige Scotland
19. Radical Travel
20. Radisson Blu
21. Radisson SAS Glasgow
22. Ramada Jarvis Mount Royal Hotel
23. Rathmullan House Hotel
24. SCF Events
25. Scotch Whisky Experience
26. Servisair
27. The Hub
28. Thistle Hotels
The American Hospitality Academy (AHA) strives to develop hospitality leaders of
tomorrow who have a positive attitude, demonstrate strong work values, lead by example,
encourage tolerance, celebrate diversity and promote peace around the world. The American
Hospitality Academy is proud to have championed an internship program that teaches both
cultural awareness and leadership skills that are necessary to be successful in a global service

Our internship program is offered year round, and it is available for internships from 3
months up to 12 months. Our peak season is during the summer months of mid-may through

Applicants must be at least 18 years of age, be qualified to perform the service and receive
the type of training outlined in his/her training agreement, has completed at least one
semester at a secondary educational facility (University, College, or Trade School), has a
genuine interest in sharing their culture, be outgoing and ready for the internship experience.
Applicants can also be students attending your university/college on a F2 Visa.

We offer the program in three locations: Hilton Head Island South Carolina, Myrtle Beach,
South Carolina, and Orlando, Florida.

The all-inclusive training program includes:
• $400 monthly stipend check (no taxes are taken out of this stipend)
• Housing (furnished with the basic utilities)
• Transportation to and from training site.
• Weekly training seminars and workshops
• Weekly Shopping trips
• Monthly Cultural Spotlight Nights
• Trainee Appreciation Socials
• Cultural Activities and Service Learning Events
• AHA Certificate of Completion

Each AHA location has their own management staff, and they will be the direct supervisors
for all trainees in the specific area. A prerequisite each member of our team, is to have been
an intern, to assist them in understanding more about the daily life as an intern with AHA.

Positions offered:

AHA has designed structured training plans that students are required to follow during their
practical training experience in order to receive a certificate of completion from the AHA.
Students are required to follow a training plan specifically set up for their discipline of study.
Trainees receive this training plan prior to arrival to the program and will be responsible for
adhering to its contents while training in our program.

AHA provides training programs for the following disciplines:

• Resort Activities/Recreation
This position will give the trainees the opportunity of learning the operation of
an activities program in a hospitality organization. During this training,
trainees plan, implement and evaluate diverse activities within their host
property such as games, fitness sessions, arts and crafts, special events, etc.
Trainees will coordinate the marketing and promotion of the activities and
prepare the recreational events schedules and will lead some or all of the
activities. All applicants must be able to swim, participate in activities and be
able to be outdoors for long periods of time during the summer months. CPR
and first aid certifications are desired but not required.

• Food Service
This position offers trainees the opportunity to gain hands-on experience in the
food service operation within the hospitality industry. Trainees will be
exposed to the daily operations within the food service industry, while
performing their practical training assignments. Practical training may include
the following restaurant functions: server assistant, host/hostess, food service,
beverage service, banquet/catering set-up and service and food retail sales. (3
to 4 month positions in this field are only available in South Carolina
locations during the summer months.)

• Front Office
This position offers trainees the opportunity to understand the procedures and
daily operation of the front office operation. Practical training assignments
may include front desk, reservations, bell stand, and PBX operations. (3 to 4
month positions in this field are only available in South Carolina locations
during the summer months.)

• Culinary
This position provides trainees the opportunity to gain hands on culinary
experience while being exposed to the operation of a culinary department
within the hospitality industry. Practical training may include food
preparation, sauces, stock, line cooking, pastry, breads, dessert, inventory, and
kitchen sanitation. (3 to 4 month positions in this field are only available in
South Carolina locations during the summer months. Applicants must have
formal training or experience to apply for this position.)

The application process is simple. Students need to visit our web site and submit an
application online at We will ask for their
biographical information, previous experience and educational background. Along with the
online application they will be required to attach their updated resume and a cover letter.

AHA also assists students who are completing this internship with the purpose of obtaining
school credits, by helping them with the school projects, reports, evaluations, etc.
Best Western Bruntsfield Hotel
69 Bruntsfield Place
EH10 4HH

Tel 0131 229 1393
Fax 0131 229 5634

Contact Garry Field General Manager

The Best western Bruntsfield is a 4 star 67 bedroom hotel with extensive conference
facilities. Over the past 12 months we have extensively refurbished bedrooms and have a new
restaurant named Bisque.
We employ in the region of 75 full and part time staff and have gained recognition as Best
western Scottish hotel of the year for last five years. We are also recognised as an investor in

Student Opportunities: Reception, Bisque restaurant and bar, Kitchen work.

Terms and conditions are standard.
Training Throughout the placement the student will receive applicable training with
appraisal every six months and depending on the area being worked special projects may be

Placement benefits We are one of the largest privately owned hotels in Edinburgh and the
experience gained in working in any of our departments will be invaluable.

The Caledonian Hilton is a 5* property set in the heart of the Historic City centre of Scotland’s
capital, Edinburgh. You will find all the luxury, service and attention to detail you'd expect from an
internationally-renowned hotel.

The hotel has 254 individually designed bedrooms and luxurious suites and feature modern day
amenities such as interactive TV (with play station, internet access and video on command),
telephones with modem points (voicemail service) and beautifully appointed bathrooms, most of them
with window.

Chisholms Restaurant serves a variety of International Brasserie style cuisine and the seating capacity
is 120. The restaurant is open for breakfast, lunch and dinner. The Lounge offers relaxed and
luxurious surroundings with a view overlooking the Castle, and our refined and exclusive Caley Bar
specialises in world renowned whiskies. Our Pompadour Restaurant offers the perfect blend of
International and Scottish cuisine. The atmosphere is intimate and with fabulous Castle Views of
Edinburgh we attract guests who want a memorable dining experience.

The Caledonian Hilton is set in the heart of the historic City centre of Scotland’s capital, Edinburgh.
With a 100-year history of service excellence and innovation, The Caledonian Hilton is a hotel which
people like to be associated with. Whether it’s relaxing in the Caley Bar, enjoying a meal in
Chisholms Restaurant or Fine Dining in the Pompadour, there is something for everyone.

Caledonian Hilton 5*
Princes Street
Tel: 131 222 8770
Fax: 131 222 8889

Contact name: Emma Law – Director of Human Resources

Visit for further information on job opportunities.

Placements include:

• Food & Beverage Services (Restaurant & Bar – 6 months/1Year/casual employment)
• Conference & Events Operations (1Year/casual employment)
• Front Office (Switchboard & Reception – 1 Year)

(The above are subject to availability – depending on business requirements). Induction training and
on-job training is provided, as is the opportunity to join Hilton University with a variety of on-line
learning programmes available, which can be accessed remotely. Feedback will be provided through
job chats and appraisals. Benefits include worldwide discounts on accommodation & beverages and
family rate for UK hotels (with the exception of casual workers). Uniform, meals on duty, discounts
from Hilton suppliers and many more benefits you would associate with a large hotel group.

Please do not hesitate to contact a member of the Human Resources team on 0131 222 8770 for
further information.
Castlehill, Edinburgh, EH1 2ND
Tel: 0131 226 3709 Fax: 0131 225 4239
Contact: Mr Tony Millar, Assistant Manager
Camera Obscura is owned by Visitor Centres Ltd which was set up in 1968 and runs three visitor
attractions in Scotland; Camera Obscura and World of Illusions in Edinburgh, Landmark Forest
Theme Park in Carrbridge and Inveraray Jail in Argyll. The company also runs a publishing
division - Landmark Press - which produces, among other publications, the ‘Welcome to
Edinburgh’ and ‘Welcome to Scotland’ guides in six languages with an annual print-run of over 2
million copies.

Camera Obscura and World of Illusions is a visitor attraction consisting of Camera Obscura
presentations, rooftop terrace, exhibitions (World of Illusions), reception area and shop. Our aim is to
be one of the best visitor attractions in Scotland, committed to business excellence in all areas. The
business is seasonal and in the busy summer months we employ extra temporary staff to cope with the
increase in visitor numbers. We also employ a number of staff on permanent contracts, year round and
have successfully hosted students from Napier University for their supervised work experience

The job of a guide at the Camera Obscura is an interesting and varied one. You will be required to
give presentations in the Camera to groups of up to thirty-five people, often of different nationalities.
As well as selling tickets to the public on reception, you will also need a sound knowledge of the local
area, to answer queries from visitors. As an assistant in our busy gift shop, you will be serving
customers at the till, as well as working behind the scenes looking after your own particular sales
area, gaining valuable experience in shop stock control and ordering.

The rewards we offer:

- An hourly pay rate starting at £6.43 (increase due in April 2010), increasing after six months and
twelve months full-time employment (or equivalent).
- An enjoyable and open working environment, where staff suggestions are encouraged and the
emphasis is on teamwork.
- A thorough and comprehensive induction programme.
- As an ‘Investor in People’ since 1997, we recognise the importance of your training and
development in achieving our business aims.

What we are looking for in our staff:

- Someone who is outgoing, smart, reliable and flexible.
- A friendly and helpful personality, with the ability to provide exceptional customer care.
- Excellent communication skills including clarity of spoken English.
- Experience in a retail, tourism or marketing environment.
- Language skills (fluency in one foreign language highly desirable)
- Good local knowledge, knowledge of Edinburgh and general Scottish history.
- An ability to work well as part of a team.
- Availability to work at weekends and over public holidays.

Name - Canvas Holidays

Address - East Port House, Dunfermline, Fife, KY12 7JG

Tel. No – 01383 629012 Fax No – 01383 629071

Email Address –

Please apply directly via the website

Contact Name & Position – Samantha Spinks, Recruitment and Welfare Co-

Company background - Founded in 1964 by the Cuthbert family, Canvas
Holidays is the original and longest running overseas camping tour operator in
the UK. We operate on approximately 100 sites in France, Spain, Italy, Croatia,
Germany, Luxembourg, Netherlands, Switzerland and Austria and offer a wide
variety of accommodation from the simple tent to a 4 bedroom deluxe lodge.
Canvas Holidays is part of Group RCI, who are one of the world’s leading holiday
accommodation providers.

Opportunities (Campsite Courier) - We are looking for approachable, well
mannered, friendly and helpful individuals to join our overseas team. Your main
duties will involve preparing/cleaning customer accommodation for their arrival,
welcoming them onto the campsite and ensuring that all the customer’s needs
are attended to during their stay. You will need to have initiative, be a quick
thinker and be able to resolve any problems that may occur on site efficiently
and effectively. It is a great opportunity to meet new people, develop customer
service skills and improve your language skills.

Terms & Conditions of employment – All successful applicants must
have previous customer service experience, be 18 years or over and have a UK
national insurance number, bank account and address. As part of your benefit
package we provide you with, fully equipped accommodation (either a Tent or
mobile home), uniform, medical insurance, contribution towards travel costs and
a friends and family discount.

Training and Development - All our overseas staff will receive comprehensive
training at either one of our residential training courses or on your allocated
campsite. You will be trained by experienced members of staff who have an
excellent knowledge of the job and a good understanding of the on-site roles.
You will also be provided with comprehensive handbooks detailing all procedures
within the role you will be undertaking. You will be supported and managed in
the field by a Canvas Holidays Area Manager who will ensure that you receive all
the support and assistance that you require. Each month they or a Senior
Courier will conduct a performance assessment with you and at the end of your
contract you will receive an end of season appraisal.
Cashel Travel
40 Commercial Street
Edinburgh, EH6 6JD
Tel. 0845 119 6220
Contact: Cheryl Scott-Davidson – Operations Manager

Cashel Travel was founded in 2000 to provide a highly professional service to individuals and
groups travelling to the UK & Ireland. The company offers assistance to both the travel trade
and the individual. From our head office in Edinburgh and our offices in London and Dublin, we
provide a professional handling service and an expertise in planning, costing and operating
group, individual, corporate and incentive programmes.

Make us your one stop-shop for all your clients’ requirements for the UK & Ireland.

We can book hotels, coaches, guides, car hire, admissions, meals and plan itineraries for Dublin,
Ireland, Scotland, London and the UK. Specifically, we assist and advise in relation to
accommodation selection and pricing, programme creation and co-ordination and event
management. So whatever your requirements speak to one of our specialists. We speak the
following languages - Italian, Spanish, French, Polish, Russian, and Portuguese and of course
English. With over 50 year’s cumulative experience in the travel industry in UK & Ireland, the
team have the knowledge and expertise you can rely on to ensure you, and ultimately your
clients, have the best possible service and experience.

Position: FIT/Group & Group Assistant

Hours of work
March – April
Monday to Friday – flexible hours between 9:00 hrs – 18:00hrs

May - September
Monday to Saturday – 5 days out of 6 (Saturday generally 1 in 4)
Monday to Friday – flexible hours between 9:00 hrs – 18:00hrs
Saturday 10.00 – 17:00 hrs

Induction training, and ongoing throughout placement.

Opportunity to work for incoming tour operator with overseas and UK based agents, and also
direct clients.
Fit departments – offers accommodation and services to clients for the whole of the UK and

Groups – Arranges full range of ground handling services throughout the UK and Ireland from
students groups to Incentive and conference groups.
Crieff Hydro

Crieff Hydro Hotel, in Perthshire, is arguably the most comprehensive family and child friendly resort
in Scotland. Centrally located in 900 acres of Perthshire countryside, Crieff Hydro offers an unrivalled
range of facilities for our guests.

At Crieff Hydro we offer one of the most diverse range of family friendly activities in Scotland. There
are over 40 onsite activities from two swimming pools to Quad Biking or pampering Spa Treatments
as well as family friendly dining in a choice of Restaurants. With inclusive daily childcare for 2-12 year
olds our younger guests are made welcome at "BIG Country", our 700m2 indoor child care facility,
providing a welcome break for adults during their stay.

With over 500 members of staff, Crieff Hydro can offer a number of different career and employment
opportunities. We very much pride ourselves on having staff who carry forward the ethos of our
company mission statement – “we undertake to do everything in our power to please our guests so
that they will wish to return.” Therefore, we want to hear from enthusiastic people with a postive “can
do" attitude who want to ensure our guests have a fabulous experience at Crieff Hydro.

We are delighted to have won the 2007 Springboard award for Best Student Placement Provider. We
recruit student placements, across various disciplines from around the globe, who have a passion for
hospitality, want to make a difference within the industry and are serious about hospitality as a career.

We take student placements within food & beverage, the kitchen, reception, accommodation sales,
housekeeping, BIG country, entertainments and general placements at the Murraypark hotel. We
develop an individual training plan for each of our students to ensure expectations for the placement
are met. We believe that flexibility is the key to a successful placement and review our students on a
regular basis through an appointed mentor to ensure the success of each placement. Placement
timescales range from 6 months to a year.

To develop our students, we hold an annual student training day. In addition to group, individual and
teambuilding exercises, within the day, students have the opportunity to meet the managing director
and company directors, and can ask any questions they wish. Students will also be able to access our
in house training plan, covering management modules such as Communication and Coaching,
Leadership Styles and Recruitment and Selection.
We have had some real success with student placements, with a number of people returning
to take up managerial positions within the hotel.

Applications should be made to, or apply in writing to Janice
Sneddon, Assistant Human Resources Manager, Crieff Hydro, Ferntower Road, Crieff, Perthshire
PH7 3LQ.
Historic Scotland
Crown Square
The Castle
0131 225 9846

Placement opportunities exist within both the Retail and Stewarding operations at
Edinburgh Castle.
As Scotland’s premier visitor attraction, with approximately 1.2 million visitors each
year, Edinburgh Castle provides an excellent environment for anyone wishing to gain
first hand experience of the Tourism Industry in a five star attraction. Owned by the
Crown, it is managed by Historic Scotland – an Agency of the Scottish Executive –
whose purpose it is to safeguard Scotland’s built heritage and promote its
understanding and enjoyment.

As a member of the Retail team, placement students would join our staff along with
other Seasonal staff to supplement the existing team throughout the busy visitor
season. Duties would include customer care, operating the till, merchandising and
display, checking deliveries, direct selling skills through product knowledge,
housekeeping and hygiene, link selling and up-selling tickets and merchandise, and
team-working. There are three shops within the Castle, and experience would be
gained in each of these areas. In addition to general retail skills, knowledge will be
gained about the history of the Castle, Historic Scotland as an Agency and the work
that it does, and specific products, e.g. whisky, jewellery, tapestries.

Stewarding placements are also available throughout the Season, again
supplementing the existing team. Duties include being on posts throughout the
Castle (indoors and outdoors), welcoming and assisting the visitors on their way
round the Castle, overseeing the security, cleanliness and tidiness of the apartments
throughout opening hours, ensuring the safety of the visitors throughout their visit,
driving the courtesy vehicle, administering first aid and giving guided tours. Many of
the questions asked will be historical in nature and although training will be given, an
interest in or knowledge of Scottish History would be an advantage.

For both posts, candidates should be friendly and outgoing, approachable and
helpful, be able to work on their own initiative but be excellent team players, be first-
class communicators and capable of upholding Edinburgh Castle’s five star status.
Knowledge of languages would be useful, but not essential. Above all, candidates
must demonstrate a real desire to join our Visitor Services team and an enthusiasm
to work as the visitor interface of the operation.

How to Apply

Please do not apply now. Applicants should apply to our seasonal advert
which will be placed in the Evening News in early January 2009.
Edinburgh International Climbing Arena

Address: South Platt Hill,
EH28 8AA

Tel: 0131 333 6333

Contact Name: Graeme Gardiner
Nicola White (Hospitality & Events Manager)


Outline: The Edinburgh International Climbing Arena (EICA) is managed by
Edinburgh Leisure, a trust organisation which operates all of the City of
Edinburgh Council leisure and recreational facilities. Built against the stunning
backdrop of a quarry rock face, the EICA is the world’s largest indoor climbing
arena. As well as climbing, the centre offers visitors a fantastic day out with
abseiling, Scrambles soft play, a state of the art gym and spa, Tisos shop, cafe as
well as the terrifying Aerial Assault suspended 100 feet above the arena. The
centre also boasts excellent conference facilities as well as office
accommodation for the National Governing Bodies for Judo and Snowsports. The
EICA is a 5 star VisitScotland visitor attraction and was voted ‘The Best Place to
Work in Edinburgh’ in the Radio Forth awards 2009/10.

The EICA is hosting the World Youth Championships for Climbing from 8-12
September 2010. This championship will attract over 300 of the world’s best
young climbers for 5 days of competition. There is an opportunity for one
placement student employed from March ’10 until the event, to be part of the
EICA events team, heavily involved in the planning, organising and running of
this prestigious event. The placement would also be involved with other
conference and events that take place in the centre and will be involved in the
physical set up and break down.

Competencies gained within this placement will include communications
(stakeholders, internal and external), budget control, supplier sourcing, team
working, creativity & innovation and goal achievement.

Hours of work would be 37.5, 5 days from 7, with additional hours expected in
the lead up to the event. Remuneration would be £14k pa (pro rata) with
additional benefits including use of Edinburgh Leisure facilities including gyms,
swimming pools, golf courses and other leisure facilities across Edinburgh. EL
also provides flexible working benefits including discounted computer and
bicycle purchases.

Training will mainly be on the job training with the EICA events training as well as
support through central Edinburgh Leisure customer service development.

The placement student will receive regular feedback sessions from the EICA
Hospitality and Events Manager for personal development as well as placement
This placement offers a Festival and Events student a unique experience in the
planning and facilitation of the largest event in the climbing calendar as well as
working at one of the most unique venues in Edinburgh.
GSi Events/Edinburgh Marathon Ltd
North Berwick Business Centre
Melbourne Place
North Berwick EH39 4JS
Tel. 01620 890 444

Job Description: Marketing Assistant (Closing date 9am, Wed 2nd December)
Responsible to: Marketing Director – Damien O’ Looney


We require a full time temporary Marketing Assistant who will be a multi task, flexible and
determined individual who is not afraid of a challenge. Many tasks will require initiative, creativity
and self motivation along with the desire to do a great job.

Our main event, the Edinburgh Marathon, has doubled in size over the last four years. The
marathon is approaching its 8th year and is expecting to continue growing for future years. We
also have a new, exciting running series happening in 2010 called the Kilomathon and are
planning to run several other events that you will be involved in. This requires everyone in this
small team to give 100% commitment as many aspects of the event will be new and even
established aspects of the event will have different challenges due to the growth in participants.

Job Description:

• Creating entry forms, posters, adverts, flyers, route maps, etc.
• Updating marathon and kilomathon websites.
• Marathon Email Newsletters (over 39,000 distribution list)
• Press releases
• Develop and maintain databases and records of press contacts
• Come up with ideas to increase the profile of the marathon – balance budget with
projected media coverage.
• Maintain close links with current sponsors.
• Source new sponsors – in conjunction with sponsorship manager and marketing
• Create new marketing plan for future events
• Creating PowerPoint presentations.
• Sending out invites
• Organising passes
• Creating databases of accepted and rejected runners

• Most work will be Mon – Fri, 9am to 5pm but job will require long hours on event
weekends – days off in lieu of weekend days worked will be offered.
• A first-class knowledge of all MS Office (Word, Excel, PowerPoint, etc) packages is
• A good working knowledge of computers in general and artwork packages is a distinct
• A valid driving licence would be a distinct advantage (for community liaison and on event
Company Details

Company Name: Edinburgh Napier University – Catering Services
Craighouse Campus
EH10 5LG
Tel 0131 455 3716/3363

Contact Name
Sandra Duncan – Catering Operations Mgr

Website for information.

 Brief company background/description.

Edinburgh Napier University cater for around 65 weddings each year predominately
throughout the period April- September. These are held at our Craighouse Campus in
our Edinburgh Suite which comprises Castle Room, Turmeau Hall and Forth & Queens
Rooms. We hold a civil marriage licence and most of our clients use this facility to get
married on site. We can cater for wedding parties of up to 120 for a meal and 150 for an
evening reception. Please refer to website for further information.

 Opportunities for placement

We can offer a general insight into the organisation of weddings and functions from initial
planning right through to the end of the evening reception. Duties will be varied in all
aspects of the delivery of a wedding or function.
For an exceptional candidate we may be able to offer a position with chargehand
responsibility however this will depend on performance during initial placement. The
position of chargehand carries both staff and operational responsibilities.

 Terms and Conditions of employment
Excellent hourly rate of remuneration – currently £7.56 Variable hours depending on
levels of business.

 Training
Opportunity for bar licence, hygiene, health & safety training, team working and
customer service, and wedding admin.

 Appraisals/feedback
Ongoing review throughout placement with Edinburgh Napier catering management.

 Placement and Graduate benefits and opportunities
Relevant transferable skills and experience with references.
Fairmont Hotels Canada

Please see appendix for full details of these placements.

If you would like to apply, please complete the SWEP form and email it with a
cover letter and two reference letters to Lynn no
later than Thursday 10th December.

Please address your cover letter to:

Amy Prior
Recruitment Manager
The Fairmont Banff Springs
405 Spray Avenue
P.O. Box 960, Banff, Alberta
Canada T1L 1J9
Fairmont St Andrews, Scotland
St Andrews
KY16 8PN

Tel: 01334 837000
Fax 01334 837028

Ms Carol Ann.Hibbert Human Resource Officer

Don and Nancy Panoz opened St Andrews Bay in 2001 the founders of Chateau Élan
Hotels & Resorts. They sold the property in 2006 and it is now managed by Fairmont
Hotels & Resorts, changing its name to Fairmont St Andrews, Scotland, as it is known

The resort was designed in keeping with the historic nature of the area, preserving the
landscapes natural beauty.

Whether staying for business or pleasure, all guests at Fairmont St Andrews enjoy the
same luxury standards and refinement. Each of the 209 guest rooms and Manor Homes
are designed with the utmost comfort and authentically local touches.

There are several different dining options, Esperante the fine dine restaurant, Squire
restaurant The Clubhouse restaurant, Kittocks Den & Rock & Spindle bar lounge area’s.
Private dining is also offered. Whichever option is selected, you will experience the
highest levels of service and the best Scottish hospitality.

The resort also boasts the largest complex of cutting edge conference and event
management facilities of any hotel in Scotland. Spacious facilities in the purpose built
conference centre range from a ballroom seating up to 600 delegates, 100 seater
Auditorium and a further 10 meeting rooms

The resort also has two 18-hole golf courses and a dedicated Spa, which includes a fully
equipped Gym and 18-metre pool.

There are opportunities for placement in the Food & Beverage area’s of the property

Candidates would be paid £5.80 per hour, in terms of training, will follow the same route
any full time employee would follow in terms of departmental service training, and
would be exposed to the supervisory and management day to day functions. Performance
is reviewed at 30 60 and 90 days including a final report at the end of the placement. It
should be noted that we do not have staff accommodation at Fairmont St Andrews.
about us heritage portfolio
Our ethos is to set the highest possible standard in catering and hospitality. We
understand our client’s expectations; flawless organisation, spectacular design,
elegant venues, delicious food and drink, delivered by a team of highly personable
and professional staff.

Parties are about people and places: we have been selected by some of Scotland's
finest heritage properties and venues of distinction to work as their hospitality

We are self-confessed “foodies” with a reputation for creativity and culinary
excellence. Our award-winning specialist chefs are passionate about developing ever
more appetising menus.

People are a vital part of our service so we have committed time and energy in
training our staff to be attentive, efficient and charming. They form a vital role in
ensuring that the client will enjoy the occasion with the highest level of professional
service and courtesy. Our staff are confident and committed to their work.

Should client’s wish to enhance their event with flowers, entertainment or lighting,
we will work with them and discuss how best to bring their plans to fruition. We have
the imagination and know-how to handle event requirements in an endlessly novel
and eye-catching way. It is always a challenge to our artistry and creativity and we
relish the opportunity to produce everything from the intimate to the spectacular.

our placement
You will experience each and every department within the company and work with all
the key team leaders and their respective teams over the six month placement with
the majority of the time spent within the very important operations department. You
will also work as an integral part of our offer at the Edinburgh International Book
Festival in Charlotte Square.

Each department head is briefed to plan your time with them so you get a fully
rounded experience of the individual and team job roles and also experience a real
flavour of the department and how all the cogs of the Heritage Portfolio wheel fit
together to deliver our company objectives.

At the end of each department activity you will be asked to produce a written report
to detail your learning experiences and also your observations, experiences and
recommendations that would enhance our overall performance, productivity,
profitability and help achieve our aims.

When reporting the feedback you need to consider the “P’s” that influence all our
activity namely, People, Product, Price, Place and Profit.

Remuneration is in the region of £13,000 pa with the opportunity of further work
opportunities after a successful placement and into graduation.

Fi Morley, Senior Operations Manager
Heritage Portfolio, Hopetoun House, South Queensferry EH30 9SL


Hilton Edinburgh Airport is a busy 150 bedroom hotel with 22 meeting rooms, Café de Havilland
Restaurant, Costa Coffee and a LivingWell Health Club. Due to our excellent location, we enjoy
high levels of occupancy all year round.

Hilton Edinburgh Airport - 4*
Edinburgh International Airport
EH28 8LL

Telephone: 0131 519 4433
Fax: 0131 519 4431

Contact name: Jennifer Lambie – HR Officer

Visit for further information on job opportunities within the UK.

Hilton is the largest hotel group in the world, and offers a variety of career opportunities

Placement opportunities include:

• Food & Beverage Services
• Conference & Events Operations
• Front Office
• Housekeeping

Induction training and on-job training is provided, as is the opportunity to access Hilton University
with a variety of on-line learning programmes available, which can be accessed remotely.
Feedback will be provided through job chats and appraisals. Benefits include worldwide
discounts on accommodation & Food & Beverages and family rate for UK hotels. Uniform, meals
on duty, discounts from Hilton suppliers, Denplan scheme and Health care scheme and much
more are on offer, once our team members join The Hilton Club.

Please do not hesitate to call the Human Resources Department for further information,
Company Details

JAC Travel Scotland
116 Dundas Street
Tel: 0131 556 4500
Fax: 0131 558 5570

Contact: Lindsay Walden, Head of Operations

Company Background

JAC Travel Scotland is a privately owned wholesale tour operator delivering
tourism services for Scotland. As Scotland’s premier tour operator, JAC Travel
Scotland has operated both group tours and programmes for individuals for over
16 years building up an excellent rapport with suppliers throughout Scotland and
handling customers from 29 countries across Europe, North America, Australasia
and Japan. The company currently employs 30 staff.

Opportunities for placement

Operations Executives within both our group and individual travel departments.
Minimum one foreign language required preferably French, German, Italian or
Spanish. Positions available from mid February to August.

Terms & Conditions of Employment

Working hours Monday – Friday 09.00 – 5.30pm. 24 hour emergency mobile
cover may also be required during peak season.

Training & Review

Full training induction programme provided with one to one review with manager
after 3 months.

Graduate benefits and opportunities

As Scotland’s leading incoming tour operator, JAC Travel Scotland offers
excellent career prospects, competitive packages and the opportunity to work
with some of the leading tourism companies worldwide. As part of a larger group
of companies, future career opportunities are also available within our London

Prestige Scotland is the dedicated Scottish catering services division of Sodexo Prestige, with its
Head Office based in Edinburgh. We are the market leader in major event catering, providing the
highest level of catering and support services to some of the most prestigious venues and events
in Scotland, while continually pushing the boundaries of innovation. As such we offer a very
exciting and challenging Industrial Placement to student.

We operate venues at stadia and race courses as well as historical and cultural sites throughout

Our Stadia and Racecourse division operates some world class venues in Scotland including
Hampden, our National Stadium, Hamilton Race Course and Perth Racecourse, where we
provide catering and support services for a variety of catering and hospitality packages.

Our cultural and historical sites include Glamis Castle, Dundas Castle, Merchants Hall and the
National Museums of Scotland, where we provide a wide range of high quality services including
events management and entertainment.

In 2007 we launched a new contract, providing catering services to the Royal Botanical Gardens
Edinburgh. This includes management of the newly revamped visitor restaurant as well as
corporate and private events all within this picturesque setting. This exciting venture also
includes the opening of a 120 seater restaurant as part of the impressive gateway building in


Our structured programme can offer opportunities for students to get involved with all aspects of
hospitality and event management and the provision of a range of catering services from the fast
pace of conference & banqueting to the provision of fine dining.

Students can gain invaluable experience in all aspects of the hospitality industry, from a solid
operational understanding, to perhaps experiences in the financial or Human Resources
departments or even in the Kitchen. They will experience a world that is adrenaline pumping, and
be part of a team which excels.

Our Success rate in the past of offering students full time positions after graduation is very high
and we are very proud of our student placement programme, which has proved highly successful
over the years.

We hope that you will grab the opportunity to work in one of the most exciting sectors in the

Please address your cover letter to the contact below:

Joanne Uttley
Human Resources Co-ordinator
Viewforth House
31, The Loan
South Queensferry
EH30 9SD

Company Name: Radical Travel Group
Address: 60 High Street, Edinburgh
Telephone: 0131 557 9393
Contact Name: Nikki Picken, Sales Manager
Company website address:

One of the world’s leading adventure tour operators, Radical Travel operate the
famous Haggis Adventures in Scotland, Shamrocker Adventures in Ireland,
Busabout Tours of Europe and Eastern Trekker in Eastern Europe. Our trips are
for those with a yearning to explore! Our travellers want to experience a country,
its people and its traditions for themselves so our mission is to help them
maximise their travel experiences and help make their budget stretch as far as

Placement opportunities exist within the Sales & Reservation Team and would be
ideal for Tourism Management students. With our headquarters in the heart of
Edinburgh and employing approximately 50 people who all share a passion for
travel, Radical Travel is a fun, friendly and dynamic place to work.

Students would be required to work on a rota pattern, including some weekends
and be available until the end of August. Full training (including an orientation
tour) is provided, along with regular performance reviews and opportunities to
work on your learning outcomes.

A number of Edinburgh Napier University graduates have progressed to both
junior and senior management positions within Radical Travel.
Company Name - Radisson Blu Hotel, Edinburgh
Address - 80 High Street
The Royal Mile
Tel No - 0131 557 9797
Fax No - 0131 557 0915
Contact Name - Brigid Hawkes, Human Resources Officer
Website -

The Radisson Blu Edinburgh is a four star, city centre hotel with 238
bedrooms, restaurant, bar, function suites and leisure facilities.
Located on the Royal Mile, the hotel is the perfect location, for
business or leisure.

We are looking are looking for 3 placements – one in Front
Office/Housekeeping, one for Food and Beverage and one for Meeting
and Event Sales. We hope to develop people for future roles after
graduation. People with a great attitude and willingness to learn are
important to us.

The Radisson offers lots of opportunities for training so it will benefit
future careers. Along with training within the specific department, we
also offer cross training, on job skills training, and as you develop in
the role, supervisory training. Our Service Concept of Yes I Can!
empowers all staff, and every member of staff completes the training

All our staff have regular appraisals with their manager, which is
beneficial for all. Targets can be set and followed up on, and any
concerns can be addressed. Our managers want everyone to be the
best they can be, so this is the perfect chance to discuss plans.

Our aim is to teach our placements students about the hotel and the
roles, and on Graduation, have them return to work for us fulltime.
Working with Radisson offers many benefits. The company is
constantly growing and the opportunities are there for all that want
The award winning 5 STAR Radisson SAS Hotel Glasgow was
opened in November 2002 with the aim of providing a
stylish, design-led establishment offering a full range of
hotel services and of course excellent guest service.
Our placement students and graduates are very important to
us. They are our future. So we look for a special blend of
qualities. Personal qualities are just as important to us as
academic qualifications.
Firstly you must have a genuine interest in people and be
passionate about the hospitality industry. We look for
leadership potential – a natural ability to inspire, motivate
and bring out the best in people. Commercial awareness is
essential, as are analytical thinking and initiative. A
persuasive and effective communicator, you will also have
drive, energy and enthusiasm.
There is a clear understanding that all training can have an enhancing
influence on customer care, be it through job knowledge, responsible
employment practice, training trainers, corporate responsibility or
personalised training requirements such as language skills. We offer
supervised placements in Food and Beverage as well as Front of House with
on the job skills training as well as Orientation, Yes ICan!, Product Knowledge
and Responsible Business to list a few of the courses you would attend the
first month!

If you are offered a placement with the Hotel we will discuss
your development objectives with your mentor and you will
be given a training plan from the start.
You will also receive a Job Description and placement
contract. We offer a competitive graduate or placement

For more details contact:
Ashley Dominy
Director of Human Resources

Lorna Jackson
HR Co-ordinator
Radisson SAS Glasgow
301 Argyle Street
G2 8DL

Company and Placement Details for Placement e-brochure

Contact Details

Ramada Edinburgh Mount Royal Hotel
53 Princes Street
Telephone 08448159017
Fax 0131 2204671

Person to Contact Grant Ferguson HR & Development Manager
( Website

Company Background
Jarvis Hotels Ltd owns and operates over 40 hotels throughout the UK and employs around 4000 people.
Our HQ is in High Wycombe, Buckinghamshire along with our Central Reservations Centre. John Jarvis,
former Chairman and Chief Executive of Hilton International, founded Jarvis Hotels in 1990 when he
purchased 41 hotels from Allied Lyons. At the time it was the largest ever management buy-in. In 1996 the
group was listed on the London Stock Exchange at a market capitalisation of £300 m. In 2001 Ramada
International Hotel & Resorts announced that it had reached an agreement with Jarvis Hotels PLC that
resulted in a franchise agreement encompassing approximately 55 hotels and 6,100 rooms. In 2004 Jarvis
went private to exercise more control over the way it ran its company.
Over the past 18 months we have been busy investing in the refurbishment of bedrooms, conference rooms
and public areas across our portfolio. What's more, we've introduced the latest flat screen LCD TVs with
high-speed internet access in all our hotel bedrooms.

Placements Available in
- Personnel & Training
- Finance ( Limited availability)
- Front Office
- Restaurant
- Kitchen & Bar
- House Keeping

At Ramada Jarvis Hotels, we take your training and development seriously. We have a national training
programme, with over 10,000 formal training days undertaken each year. Our extensive training programme
encourages you to learn new skills that will build a successful career for you, and a successful company for

With over two thirds of our hotels accredited to Investors in People (IiP), and the whole company being
accredited as a Best Employer through the British Hospitality Association’s Excellence Through People
Programme, we’ll strive to support all your training needs, enabling you to reach your full career potential.
We strive to develop staff and through Personnel Development reviews we ensure you are on the right track
In addition to our internal training programme, you’ll find that we equally encourage external study at all

levels, from NVQs, modern apprenticeships and all specialist hotel and catering training.

Rathmullan House

Tel no: 00353 74915 8188 Fax:0035374918 58200
Contact Name Emily Borland

Rathmullan House sits quietly in the hills of Donegal overlooking the shores of Lough Swilly. A three mile
sandy beach is a mere 300 yards from the front door making it an ideal location for rest and rejuvenation.
A family run house since 1961 it is now in the capable hands of the second generation of the Wheeler
The hotel has been awarded four AA Stars and our Weeping Elm Restaurants two Rosettes.
2009 winners of Good food Ireland Over members award
Winners of Georgina Campbell’s Just Ask award 2010

Positions Available: Trainee Restaurant Manager
Wine Supervisor
Trainee Front of House Supervisor
(Job Descriptions on request)
All training carried out by Fetec Qualified Trainers
Job Chat after 3 weeks


Contract signed after Job Chat
At Rathmullan House we recognise the contribution employees make to the success of the company. We
also recognise that to maintain a committed and competent team in a changing and competitive industry,
ongoing and adequate training and development must be provided to all employees to keeps and improve
the standards of customer care awareness.
The company is committed to making the most effective use of the talents and skills of the staff and to
helping all employees develop new skills.

Rathmullan House has been recognised as a Quality Employer. In place we have a designated Personnel
Manager, individual training programmes, extensive induction, minimum split shifts, long term rota
planning, finishing times specified and staff accommodation provided.
We want our employees to work hard, enjoy themselves and develop their skills in an ever-improving
In your free time you can enjoy the aspects of living in a small seaside village with access to our indoor
swimming pool and 2 tennis courts.

Our Head Chef leads a talented kitchen team: his menus are based on the best of local ingredients, sourcing
from artisian producers, using food in season and produce from our walled garden. We are members of
'Slow Food' so the emphasis is on good honest food, cooked simply and with passion. Because of our
seaside location fish features prominently on our menus.
We are seeking career minded individuals who shares our interests in delivering the highest in customer

If your objective from your placement is:
To gain an in-depth knowledge of the hotel industry
To develop a strong work ethos
To develop interpersonal, life and social skills. Then Rathmullan House is for you.

Company Details: The Scotch Whisky Experience Tel: 0131 220 0441
354 Castlehill Fax: 0131 220 6288

Contact: Marcin Zabrzanski, HR Administrator (


“It is our mission to inspire, enthuse and impassion our visitors about Scotch Whisky in
everything we do.”

Background/ Description:
The Scotch Whisky Experience, formerly The Scotch Whisky Heritage Centre, opened its doors to
the public in May 1988 and has been promoting the enjoyment of Scotch Whisky in a dynamic and
informative way ever since. We are located at the top of The Royal Mile, next to Edinburgh Castle,
and the experience we offer to our guests includes: an interactive guided Whisky Tour, well stocked
specialist Whisky & Gift Shop and Whisky Bar, award winning dining in our Amber Restaurant and
Corporate Hospitality (tutored whisky tastings, ceilidhs, dinners, meetings and conferences).

Opportunity for Placement:
As our main income stream the Whisky Tour attracts guests from all over the world. Your main role
as Senior Visitor Assistant would be to ensure a welcoming experience for all visitors. You would be
required to conduct guided tours, sell tickets and help with the organisation of booked groups
arriving at our Box Office. You would also assist in the Whisky Shop and specialist Whisky Bars,
and on occasion may be called upon to assist our Events Team.

We believe we can offer you a unique insight into the operation of a 5 Star tourist attraction – whilst
tutoring you on one of Scotland’s biggest export products – Scotch Whisky.

We have a comprehensive induction process, and an ongoing Annual Training Programme. Training
includes: The Scotch Whisky Training School, weekly whisky nosing & tasting sessions, Service
Standards Workshop, weekly training sessions conducted by our Management Team, industry
speakers, distillery visits and our whisky modules (intended to allow staff to improve their
knowledge of whisky and the Company at their own pace).

Appraisals are continuous and run in conjunction with our training programme. We conduct a one
month review and a four month in-depth Personal Development Review (PDR) which gives the
student and supervisor the chance to discuss their performance on a one to one level.

Placement and Graduate benefits:
On completion of your 24 week placement there may be an opportunity to continue in a
weekend/seasonal position.

In the past, several students who have completed their work placement with us have been
successful in gaining Management positions within the Company after graduation.
Above all we believe your time at The Scotch Whisky Experience will not only provide valuable
experience in a 5 star attraction, but will ensure you have an enjoying and fulfilling placement.

The Caledonian Challenge (Closing date 9am, Wed 2nd

Placement Benefits
We can offer work experience for one or two placement students
wishing to gain professional experience in event management, PR,
Marketing, and charity fundraising.

About Us
The Caledonian Challenge is the UK’s premier outdoor challenge in
aid of charity.

The challenge is complete 54 miles in 24 hours along the West
Highland Way, in a team of four, to help others. The event takes
place annually in June and offers: a spectacular outdoor adventure,
a satisfying physical achievement, a fun experience to share with
friends, family and colleagues and an opportunity to make a
meaningful contribution to the community.

All funds raised are managed, matched and distributed by the
Scottish Community Foundation, a registered charity and a leading
distributor of philanthropic funds.

The event is organised and promoted by the charity’s wholly-owned
trading subsidiary, SCF (Events) Ltd. We are a small team of five
people who are responsible for marketing and selling the event,
supporting participants with their training and fundraising as well as
organising the event itself.

Terms and Conditions
 We require a reliable and regular commitment of 5 days
per week for twenty four weeks between at least 10am and
5pm, based at our central Edinburgh office
 Work will include some basic administration together
with the opportunity to manage your own project(s) for your
academic report
 Applicants should be IT literate with word, excel, email,
internet and ideally PowerPoint, Access and webpage editing
 Some travel and occasional weekend work will be
required for which TOIL will be granted
 For the right candidate, a salary of £10,000 p.a. per pro

• Students will be assigned a line manager who will meet with
them regularly to brief them and give feedback
• At the end of the placement we will provide a written
reference to give to potential employers
Please address your cover letter to:
Name: John Mercer, Events Director,
Alison Denny operations Executive
Address: SCF (Events) Ltd, 22 Calton Road, Edinburgh, EH8
Telephone: 0131 524 0350

Servisair – Edinburgh Airport

Servisair are a global ground handling company operating within the
aviation sector. Your paid placement will be based in the Servisair
passenger services department at Edinburgh Airport.

You will take on the role as a passenger services agent and will
become involved in the dynamic and challenging world of aviation.
You will receive full training from Servisair. The industry leader in
training and will quickly go on to become a valued member of the
operational team in Edinburgh.

Servisair Edinburgh has a long running partnership with Edinburgh
Napier University enabling former placement students to progress
into senior roles within Servisair as well as employment directly with

The placement will involve both weekend and shift working and will
provide you with detailed first hand experience within the aviation

If you are interested in a placement with Servisair please visit our
stand at the networking event on Thursday 19th November. If you
would like further information on Servisair then check out the

Terminal Building
Edinburgh International Airport
EH12 9DN

Tel: 0131 344 3241

Placement coordinator: Michael Bennie
Company Details

The Hub
Castlehill, Royal Mile, Edinburgh EH1 2NE
Tel: 0131 473 2015 Fax: 0131 476 2016
Helene Van der Ploeg, General Manager

Suggested details to include:

 The Hub is a fabulous venue, accommodating a variety of events from
weddings to conferences. The venue is also home to the offices of the
Edinburgh International Festival and accommodates festival events
throughout the month of August.
 Opportunities for a placement will be within the events department where a
successful candidate will gain hands on experience of dealing with events
from initial enquiry through to hands on practical event management.
 Terms and Conditions of employment - TBC
 Training - TBC
 Appraisals/feedback - TBC
 Placement and Graduate benefits and opportunities - TBC

Guoman Hotel Management (UK) Limited

the perfect
place to learn
Thistle Hotels currently have 32 hotels across the UK with locations ranging from city centre to costal.
The King James is located in the heart of Edinburgh just off Princes Street. We have 143 newly
Refurbished bedrooms, Craigs restaurant that offers modern and home cooked meals and conference
facilities to cater for up to 250 delegates.

We can offer placements roles in order to gain experience in our Front Office, Food & Beverage,
Housekeeping and Kitchen Departments

What can a placement with Thistle Offer?
Career Opportunities
Training & Development
Competitive Package and benefits
A quality work experience programme recognised by Inspire

Interested applicants should forward their applications to:
Kirstine Rowland (Cluster Human Resources Manager)
M 07770646702