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JURANS 10 POINTS THEORY FOR QUALITY IMPROVEMENT

1.Build awareness of need and opportunity for improvement:-


Realize that all processes are improvable. Taking an example of mistakes
published a newspaper they made the previous day, Juran say that they should:
Survey the staff, asking them why the mistakes were made;
After a week, select the top ten reasons;
Decide how to make sure those mistake-causing steps aren't
repeated;
Keep track of the number of mistakes being made, to make sure they are
decreasing.
Now we have just created a quality improvement program!
2.Set goals for improvement :- Jurans formula for results is
Establish specific goals to be reached.
Establish plans for reaching the goals.
Assign clear responsibility for meeting the goals.
Base the rewards on results achieved.
3.Organize to reach your goals.
Establish quality council
Identify problems
Select projects
Appoint teams
Designate facilitators
4.Provide training.
Any company, which has been actively engaged in moving towards TQM in the
past few years, knows how important education and training are. The concepts,
methods and tools for modern quality management are new for most members of
the company -- managers, professionals and workforce. The investment in
education and training is high, but the rewards are great.
5.Carry out projects to solve problems.
Large improvements are usually the result of interdepartmental or even cross-
functional quality improvement teams. These teams tackle the chronic problems
that have been in the way of company progress for a long time. These are the vital
few problems that create the breakthroughs in quality by reducing waste and
improving customer satisfaction dramatically.
6.Report progress
Importance here is on the progress expected and the actual progress achieved.
Necessary actions to improve the status can be initiated to reduce the variance.
Information on the progress also provides the management the confidence on the
Improvement activity and further support if required.
7.Give recognition
Recognition is a means of providing morale to both those involved in the
improvement activity and all others in an organization. This is an important
activity to be done by the management as improvements provide a change for
betterment resulting in savings to the company and at times, the improvements are
made possible against lot of criticisms. Recognition rejuvenates the spirits and
makes it possible for improvement areas in other spheres.
8.Communicate result.
Lesson learnt during the improvement process requires to be shared to create an
awareness of the approach taken and the possibility to learn and improve further. It
also provides an outlook for people in other areas to the basis for triggering similar
improvements in their areas.
9.Keep score.
A Companys goals are achieved step-by-step. Each step taking it nearer to the
targeted goals. Further steps to be taken shall involve an action based on the lesson
in the previous steps. Tracking the progress and measuring it provides the
management the leverage to control the process.
10.Maintain momentum by making annual improvement part of the regular
process of the company.
Actions taken in the above steps shall involve the people and sustaining their
involvement in improvement activity is a must to achieve the long-term
organizational goals and to remain competitive. Juran approach is very many
people oriented and it places a strong emphasis upon teamwork and a project
based approach. Expanding the Quality Planning Roadmap discussed earlier, it can
be seen that Juran concepts are applied to design of Quality Systems in Software
Industry.