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Sydney

Shanghai
Timisoara
St. Petersburg
Ottawa
Murray Hill
Sao Paolo
Mexico City
Plano
Naperville
Midrand
Madrid
Warsaw
Lannion
Stuttgart
Antwerp
Newport
Riyadh
Istanbul
Cairo
Delhi
Singapore
Vimercate
Training Centers Satellite Locations
Success in todays challenging business environment requires a workforce with the
skills to effectively compete. Alcatel-Lucent University is an experienced, global
partner capable of adapting its broad portfolio of learning services to match your
particular needs. Timely, innovative, high-impact learning solutions from Alcatel-
Lucent University accelerate your employees performance, enabling you to achieve
your strategic business objectives and gain a key competitive edge.
Alcatel-Lucent University
Learning services for a competitive advantage
Gain knowledge and proficiency from a corporate learning
industry leader
Alcatel-Lucent University is the companys premiere organization for continuous
learning and professional development, presenting world-class learning opportuni-
ties in the areas of products, technology and management. The Universitys
knowledgeable and highly-skilled team of professionals is able to understand your
business objectives and efficiently adapt the training to fit your particular learning
needs. This personalized approach enables you to speed your return on investment
in an increasingly competitive global market.
Deep Know-how and Large Customer Base ...
23 TRAINING
CENTERS
WORLDWIDE
2.3M
STUDENT HOURS
DELIVERED
120,757
STUDENTS
157
COUNTRIES
A comprehensive Learning Offering
In addition to training courses,
other learning services are offered
to maximize the performance of an
organization. Alcatel-Lucent
University solutions cover the
entire life cycle of a network,
including planning, deployment,
operations, maintenance and
network upgrades and
trouble-shooting management.
Services include:
Analysis of learning needs and skills gaps to define
learning content and steps for the different roles
Well-defined training plans and tests to measure
the effectiveness of training
Workshops and training classes focusing on
upgrades to new releases, troubleshooting or
advanced functions
Standard certification programs to validate required
skills for key job roles in your organization
Certification programs to ensure maximum value and return on your
technological investment
Alcatel-Lucent University Certification Programs focus on solutions and technologies,
such as IP Service Routing, Long Term Evolution (LTE) and more which are highly
relevant for your business. Led by highly-qualified instructors and subject matter
experts, certification courses devote significant time to hands-on lab training and
exercises to ensure that students gain proficiency in configuration, provisioning and
trouble-shooting.

Alcatel-Lucent University Certification Program Key Advantages are:
Accelerated time to market
Decreased network operations and maintenance costs
Strengthened in-house technical expertise and reduced reliance on external partners
Relevant content from foundation level to technical expertise
Real-world instruction delivered by highly-qualified subject matter experts
Fully standard, comparable levels of qualification and expertise
A clear development path and job satisfaction/marketability for your employees
LEARNING
ADVISORY
Learning
Plan
ALU PRODUCT TRAINING
OFF THE SHELF AND/OR CUSTOM
DEVELOPMENT & DELIVERY
GENERAL TECHNOLOGY &
MANAGEMENT TRAINING
CERTIFICATION
By product & role
REFRESH & ENHANCE
SERVICES
Troubleshooting, Upgrades, Advances
Post-Training Services Training Services
Pre-Training
Services
ASSESSMENT LEARNING SERVICES
Learning is adapted to your needs
in a variety of innovative formats
In a world moving at the speed of ideas, learning must keep pace. Our student-centric model utilizes the
latest in learning technologies and methodologies to create a personalized learning environment, providing
timely and relevant information in preferred, easily-accessible formats.
Alcatel-Lucent University combines classroom lectures & hands-on experience with technology-based training.
Courses are delivered by instructors
(virtual and classroom-based) or via
E-learning (web based). Customization
adapts learning to your needs ranging
from selecting specific elements of
existing content to developing
completely new content.
5 levels of proficiency from general
knowledge awareness to expert level
training are available. Levels are
adapted to different roles in the
organization (management, sales,
technical expert, etc.)
The Open Classes program enables an
organization to send a few individuals
to any course without the need to run
dedicated classes. Classes are delivered
virtually via web access and also at
Alcatel-Lucent premises. Programs
include large offering of technical
training and are available per region.
Courses available in the Products
and Solutions Course Navigator
vary from convenient e-learning
shorts to intensive hands-on
training.
THE COURSE NAVIGATOR: STRUCTURED AND
THE COURSE NAVIGATOR: STRUCTURED AND RELEVANT CURRICULA
www.alcatel-lucent.com/university/Catalog/
The Course Navigator provides access to Alcatel-Lucent's
top product and solution-related learning offerings
Wireline
IP Access
Access Management
Motive
Fixed NGN Core
IMS Access
IMS Border Gateways
Media Gateway
Controllers
Media Gateways Mgt
Legal Interception
Applications
Charging
IP Transport
Wireless
CDMA
GSM Radio
W-CDMA
LTE
WiMAX
NGN Mobile Core
Solutions4ALL
AE
CBT
HLN
IMS
OEC
IP4ALL
LTE
Linear Ad Insert
Mobile Backhaul
Multi-screen Video
Applications
Applications Servers
and Platforms
Real Time
Convergent Payment
Subscribers Data
Management
Messaging
Motive
Digital Media &
Advertising
Unifed
Communications
IP
The Service Routing
Certifcation Program
Carrier Ethernet
Switches and IP/MPLS
Routers
Service Aware Network
Management of Carrier
Ethernet and IP/MPLS
Networks
Mobility Solutions
Industries and
Government Solutions
Optics
Aggregation
Intelligent Optical
Networking
Photonics
Wireless Transmission
Submarine
Network Management
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Questions?
Call our Global Contact Center
The Global Contact Center
is available to assist you with
your learning requests
Available 24/7 by phone or email,
your request will be processed and an
answer delivered promptly.
Connects you with the right University
experts and the latest resources for
consultancy and courseware
Continuously adding new language
services and global locations, designed
for user satisfaction.
Equips you with the best tools and
resources to better utilize ALU products
Region External Number Internal Number
Americas +1 888 582 3688 or OnNet 2840 5924
+1 770 750 5924
EMEA +33 2 9604 8888 or OnNet 2106 8888
+49 711821 37563

APAC
(non-China) +612 8306 6661 OnNet 2704 6661
Region External Number Internal Number
Americas 888 582 3688 or OnNet 2840 5924
+1 770 750 5924
EMEA +33 29828 5278 OnNet 2188 5278

APAC
(non-China) +603 2028 0269 OnNet 2717 1269
Alcatel-Lucent University Regional Contact Numbers Global Enterprise Contact Numbers
Email: alu.univ@alcatel-lucent.com Email: enterprise-educational-services@alcatel-lucent.com
The Alcatel-Lucent University name and identifier
are trademarks of Alcatel-Lucent. The information
presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for
inaccuracies contained herein.
2013 Alcatel-Lucent. All rights reserved.
ALUniv 0113 - 7
www.alcatel-lucent.com/university