A STUDY ON EMPLOYEES WELFARE MEASURES WITH

REFERENCE TO INTEGRAL COACH FACTORY, CHENNAI.
ACKNOWLEDGEMENT
First and foremost, I thank almighty for keeping me hale and healthy for
successful completion of the project.

I express my respectful and sincere thanks to our honorable Chairman
Thiru R.S Munirathnam who provided a wonderful atmosphere which enable me to do not only
this project work but also the academic activities.

I express my deepest gratitude to Our Principal Dr.M.R.Jayatheertha Rao had
given this opportunity to do this project.

I profoundly thank our Head of the Department Dr.Prema Sankaran M.B.A., Ph.D
for providing a great opportunity to do this project.

I sincerely thank to my guide, Ms.Muzhumathi, M.B.A, M.Phil, Lecturer, for her
kind words and continuous encouragement which has inspired me in completion of this project.

I would like to thank Mr.D.Anandhan Chief OS,Integral Coach Factory ,Chennai,
for giving me the opportunity to execute the project successfully with his guidance in their
esteemed organization.

I am also taking the pleasure to express my sincere thanks to all other staff members
of The Department of Management Studies, R.M.K.Engineering College for their kind co-
operation. Last but not least, I would like to convey my sincere gratitude to my parents and
friends, who have always been a source of inspiration towards the completion of this project.




ABSTRACT

The present study was under taken with such a task in mind and it aims at unearthing the
strengths and weakness of the welfare measures in integral coach factory chennai that is
prevalent in the organization that sponsored this project work.
Since organizations exist to achieve goals. The degree of success that individual
employees have in reaching their individuals goals is important in determining organizational
effectiveness. The assessment of how successful employees have been at meeting their
individual goals, therefore, becomes a critical part of Human Resource Management. This leads
us to the topic of Employees Welfare measures.
This project aims at knowing “Welfare System”. In this project the work atmosphere and
the welfare measures provided by the organization has studied.
It also aims at finding out the employee‟s relationship with the management.
This survey is done within the organization. The sample size is 110. The data was
collected by administering questionnaire and by adopting direct personal contact method. The
persons met are all employees of the concern.
Collections of data were analyzed and tabulated in a sequential manner and the
interpretations are given along with the tabulation. The conclusion and suggestions are also given
in this report for the improvement of this system in the organization.







LIST OF CONTENTS
CHAPTER NO TITLE PAGE NO
ABSTRACT iii
LIST OF TABLES xvi
LIST OF CHARTS xviii
I INTRODUCTION
1.1 Introduction to the Study
1.1.1 Need of the Study
1.1.2 Importance of the Study
1.1.3 Scope of the Study
1.1.4 Objectives of the Study
1.1.5 Research Methodology
1.1.5.1 Research Design
1.1.5.2 Sample Design
1.1.5.3 Data Collection Method
1.1.5.4 Tools and Techniques
1.1.6 Limitations of the Study


1.2 Review of Literature
1.2.1 Industry profile
1.2.2 Company Profile
II ANALYSISANDINTERPRETATION
2.1 Percentage Analysis
2.2 Statistical Analysis
III SUMMARY AND CONCLUSION
3.1 Findings of the Study
3.2 Suggestions
3.3 Conclusions
BIBLIOGRAPHY
APPENDICES











LIST OF TABLES
Table
No
TITLE Page
No
2.1. PERCENTAGE ANALYSIS
2.1.1 AGE GROUP OF THE RESPONDENTS


2.1.2 GENDER OF THE RESPONDENTS


2.1.3 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS


2.1.4 YEARS OF SREVICE OF THE RESPONDENTS


2.1.5 MONTHLY INCOME OF THE RESPONDENTS



2.1.6 AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE
ORGANISATION


2.1.7 RATING OF FACILITY BENEFITS


2.1.8 SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES
PROVIDED


2.1.9 OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES
PROVIDE

2.1.10 SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
2.1.11 OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES


2.1.12 SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES


2.1.13 OVERALL SATISFACTION LEVEL TOWARDS CANTEEN
FACILITIES


2.1.14 PERSONS AVAILING HOUSING LOANS
2.1.15 SATISFACTION TOWARDS HOUSING FACILITY:


2.1.16 RECREATION FACILITY THAT VALUES MOST
2.1.17 RATING FOR INTRAMURAL FACILITIES
2.1.18 BENEFITS OF EMPLOYEE WELFARE


2.1.19 WELFARE PROVIDES MOTIVATION
2.1.20 FREQUENCY OF GETTING FEEDBACK
2.1.21 MODE OF DETERMINING WELFARE REQUIREMENTS
2.1.22 SATISFACTION OF OVERALL WELFARE MEASURES

2.2.STATISTICAL ANALYSIS
2.2.1 WEIGHTED AVERAGE
2.2.1.1 SATISFACTION LEVEL TOWARDS VARIOUS MEDICAL
FACILITIES

2.2.1.2 SATISFACTION LEVEL TOWARDS VARIOUS EDUCATIONAL
FACILITIES

2.2.2 ONE WAY ANOVA
2.2.2.1 RATING OF FACILITY BENEFITS
2.2.2.2 BENEFITS OF EMPLOYEE WELFARE



LIST OF CHARTS
Table
No
TITLE Page
No
2.1. PERCENTAGE ANALYSIS
2.1.1 AGE GROUP OF THE RESPONDENTS
2.1.2 GENDER OF THE RESPONDENTS
2.1.3 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
2.1.4 YEARS OF SREVICE OF THE RESPONDENTS
2.1.5 MONTHLY INCOME OF THE RESPONDENTS

2.1.6 AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE
ORGANISATION

2.1.7 RATING OF FACILITY BENEFITS
2.1.8 SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES
PROVIDED

2.1.9 OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES
PROVIDE

2.1.10 SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
2.1.11 OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES
2.1.12 SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
2.1.13 OVERALL SATISFACTION LEVEL TOWARDS CANTEEN
FACILITIES

2.1.14 PERSONS AVAILING HOUSING LOANS
2.1.15 SATISFACTION TOWARDS HOUSING FACILITY:
2.1.16 RECREATION FACILITY THAT VALUES MOST
2.1.17 RATING FOR INTRAMURAL FACILITIES
2.1.18 BENEFITS OF EMPLOYEE WELFARE


2.1.19 WELFARE PROVIDES MOTIVATION
2.1.20 FREQUENCY OF GETTING FEEDBACK
2.1.21 MODE OF DETERMINING WELFARE REQUIREMENTS
2.1.22 SATISFACTION OF OVERALL WELFARE MEASURES












CHAPTER I
INTRODUCTION













1.1 INTRODUCTION

“Welfare is comfortable living and working conditions”. Employee welfare means the efforts to
make life worth living for workman.
“Welfare is comfortable living and working conditions”. People are the most important asset
of an organization, and the accounting profession has to assess and record the value and cost of
people of an organization. Once this is accepted, the need for measuring the value for recording
it in the books of accounts arises. The value of human assets can be increased substantially by
making investment in their training and welfare activities in the same way as the value of repairs/
overhauling, etc.

While the cost on training, development, etc., can be recorded separately and to be within the
eventual, the expenditure on welfare activities can be added to the „investment‟ and the returns
judged. Unlike other assets which have depreciation value as year‟s passes by, value of human
assets appreciates with passing years. The value can depreciate by aging process which is
generally hastened up by worries, unhealthy conditions, etc. once this process is slowed down, or
at least if the employee is made to feel „young in spirits‟ the value of this asset appreciates
considerably.
Any investment constitutes the assets of a company and therefore, any investment for welfare of
labor would constitute an extra investment in an asset. Industrial progress depends on a satisfied
labor force and the importance of labor welfare measures was stressed as early as1931, when the
Royal Commission on labor stated „the benefits which go under this nomenclature, are of great
importance to the worker and which he is unable to secure by himself. The schemes of labor
welfare may be regarded as a “wise investment” which should and usually does bring a
profitable return in the form of greater efficiency.



1.2 Basic Features Of Employee Welfare
The basic features of labor welfare measures are as follows:
1. Labor welfare includes various facilities, services and amenities provided to workers for
improving their health, efficiency, economic betterment and social status.
2. Welfare measures are in addition to regular wages and other economic benefits available
to workers due to legal provisions and collective bargaining
3. Labor welfare schemes are flexible and ever-changing. New welfare measures are added
to the existing ones from time to time.
4. Welfare measures may be introduced by the employers, government, employees or by
any social or charitable agency.
5. The purpose of labor welfare is to bring about the development of the whole personality
of the workers to make a better workforce.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labor force for the organization. The purpose of providing such facilities is to make their
work life better and also to raise their standard of living. The important benefits of welfare
measures can be summarized as follows:
 They provide better physical and mental health to workers and thus promote a healthy
work environment
 Facilities like housing schemes, medical benefits, and education and recreation facilities
for workers‟ families help in raising their standards of living. This makes workers to pay
more attention towards work and thus increases their productivity.
 Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.
 Employee welfare measures increase the productivity of organization and promote
healthy industrial relations thereby maintaining industrial peace.
 The social evils prevalent among the labors such as substance abuse, etc are reduced to a
greater extent by the welfare policies.

1.3 CONCEPT OF EMPLOYEE WELFARE
The concept of „labor welfare‟ is flexible and elastic and differs widely with times, regions,
industry, country, social values and customs, degree of industrialization, the general socio-
economic development of the people and the political ideologies prevailing at particular
moments. It is also according to the age group, socio-cultural background, marital status,
economic status and educational level of the workers in various industries.
















1.3.1 NEED OF THE STUDY
 To know about the Constitutional provisions in Integral Coach factory .
 To find whether Labor welfare helps in providing good industrial relations .
 To know about the employees satisfaction towards welfare measures.
 To find out the facilities entitled by Integral Coach Factory



1.3.2 IMPORTANCE OF THE STUDY
 It helps in improving recruitment.
 Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.
 It improves moral & loyalty of workers.
 It reduces labor turnover & absenteeism.
 It helps in increasing productivity & efficiency by improving physical & mental health.
 It helps in improving industrial relation & industrial peace.












1.1.3 SCOPE OF THE STUDY

 The present study has been undertaken to study find out effectiveness of employee
welfare measures in Integral Coach Factory.
 To find out the practical difficulties involved in welfare measures that can be evaluated
through this study.
 The study can be used to bring out the solution for the problem faced by the employees
availing the welfare measures.
 Through the study, company would be able to know the satisfaction level of employee on
welfare measures.












1.1.4 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE:
To study the employees welfare measures in Integral Coach Factory(ICF).

SECONDARY OBJECTIVES:
 To identify the various welfare measures provided to the employees.
 To know their satisfaction towards the welfare measures
 To understand how welfare measures improve the motivation of the
Employees.
 To find out employees preference regarding welfare measures which they like to have in
future.











1.1.5 RESEARCH METHODOLOGY

Definition of Research
“The manipulation of things, concepts or symbols for the purpose of generalizing to extend,
correct or verity knowledge, whether that knowledge aids in construction of theory or in the
practice of an art.”
- D.Slesinger and M.Stephenson

1.1.5.1 RESEARCH DESIGN:
A research design is the arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research purpose with economy in procedure.
Regarding this project, descriptive research design concern with describing the perception of
each individuals or narrating facts on welfare measures and diagnostic design helps in determine
the frequency with which something occurs or it‟s associated with something else. These two
research design help in understand the characteristic in a given situation. Think systematically
about aspects in given situation, offers idea for probe and research help to make certain simple
decision.
DESCRIPTIVE RESEARCH
In this research it deals with descriptive research type. It includes surveys and fact-finding
enquiries of different kinds. The major purpose of descriptive research is description of the
state of affairs as it exists at present.

1.1.5.2 SAMPLE DESIGN
A sample design is a definite plan determined before any data are actually collected
for obtaining a sample from a given population. Sampling is used to collect data from limited
numbers whereas census is used for large numbers. For the research, sampling method was used.
There are different types of sample design based on two factor namely the representation
basis and the element selection technique .There are two main categories under which various
sampling method can be put. There are
1. Probability sampling
2. Non probability sampling
In this particular research the A study is on probability sampling. And in the simple random
sample is used.
PROBABILITY SAMPLING:
Probability sampling is based on the concept of random selection; the sample may be
either unrestricted or restricted. When each sample elements is drawn individually from the
population at large, then the sample so drawn is known as „unrestricted sample‟, Where as all
other forms of sampling are covered under the term „restricted sample‟.
The most frequently used probability samples are:
 Simple random sample
 Systematic sample
 Stratified sample (proportionate & disproportionate)
 Cluster sample

NON- PROBABILITY SAMPLING:
Non-probability sampling is that sampling procedure which does not afford any basis for
estimating the probability that each item in the population has of being included in the sample.
 Judgment sampling
 Convenient sampling
 Quota sampling.
 Snowball sampling

SAMPLING METHOD
In this research systematic sampling method is used to collect the primary data by
using questionnaire.
SYSTEMATIC SAMPLING
A Systematic sample is selected at random sampling. When a complete list of the population is
available, this method is used. If a sample of 10 students is to be selected from 100 students,
under this method kth item is picked up from the sample frame and k is the sample interval.
POPULATION SIZE
The over all population size is 500 .
SAMPLE SIZE:
The total sample size of 110 has been taken for this study. Both male and female
employees have been interviewed.
1.1.5.3 DATA COLLECTION METHOD
Primary Source of Data
Primary data is known as the data collected fro the first time through field survey. Such
data are collected with specific set of objectives to assess the current status of any variable
studied.
RESEARCH INSTRUMENT:
In this project, the data were collected through structured questionnaire.
QUESTIONNAIRE
A questionnaire is a schedule consisting of a number of coherent and formulated
series of question related to the various aspects of the under study. In this method a pre – printed
list of question arranged in sequence is used to elicit response from the important.
Types of questions
The following are the types of questions, which are used in research. They are:
a) Open ended question
b) Close ended question
a) Open ended questionnaire:
An open-ended question gives the respondents complete freedom to decide the form
length and detail of the form.

b) Close ended questionnaire:
The close-ended question is of two types they are as follows:
i) Dichotomous question
This type has only tow answers in the form of “YES” or “NO”, “TRUE” or
“FALSE” etc…

ii) Multiple – choice question.
In this case the respondents are offered two or mores choices and the respondent
have to indicate which is applicable in the following cases.

1.1.5.4 STATISTICAL TOOLS APPLIED
 Percentage Analysis
 Weighted Average
 One-way ANOVA

PERCENTAGE ANALYSIS:
Percentage refers to a special kind of ratio. Percentage analysis test is done to find out the
percentage of the response of the respondents. In these tool various percentage are presented by
the way of Bar-diagram, Pie charts in order to have better understanding of the analysis.

FORMULA:
Number of respondents
Percentage = ------------------------------------------------ × 100
Total number of respondent
WEIGHTED AVERAGE:

Mean in which each item being averaged is multiplied by a number (weight) based on the
item's relative importance. The result is summed and the total is divided by the sum of the
weights. Weighted averages are used extensively in descriptive statistical analysis such as index
numbers. Also called weighted mean.
FORMULA:
WEIGHTED AVERAGE = ΣWXi / ΣWi

ΣWXi = The sum of weights (let x1, x2, x3… xn)
ΣXi = occur with weights (w1, w2, w3…wn)
ONE-WAY ANOVA:
Under the one-way ANOVA, we consider only one factor and then observe that the reason for
said factor to be important is that several possible types of samples can occur within that factor .
Analysis of varience table for one-way ANOVA
SOURCES OF
VARIATION
SUM OF
SQUARES
DEGREES OF
FREEDOM
MEAN SQUARE F-RATIO

BETWEEN
SAMPLES

n
1
(X
1
-X)
2
+…+
n
k
(X
k
-X)
2

(k-1)

SS BETWEEN
(k-1)

MS BETWEEN
MS WITHIN

WITHIN
SAMPLES

∑(X
ij-
X)
2
+….+
∑(X
ki-
X
k
)
2


(n-k)

SS WITHIN
(n-k)

TOTAL ∑(X
ij-
X)
2

i=1,2,…
j=1,2..

(n-1)

This ratio is used to judge whether the difference among several means is significant or is just a
matter of sampling fluctuations.

1.1.6 LIMITATIONS OF STUDY

 Time is the important limitation. Due to time constraints only limited population is taken
for the study.
 Findings based on this study cannot be used in other organizations.
 There are chances of misrepresentation responses.
 The biased view of the respondent is another cause of the limitation
















1.2 REVIEW OF LITERATURE:

P.L. Rao, in his “Labour Legislation in the Making”, opines that professional bodies like
National Institute of Personnel Management should constitute a standing committee to monitor
the proceedings in the Parliament regarding the labour welfare measures.

“Cooperative Unionism and Employee Welfare” by Michael R. White , (University of
Westminster - Policy Studies Institute) , Industrial Relations Journal, Vol. 36, No. 5, pp. 348-
366, September 2005.

Using British national survey data, this article assesses the impact of unions on management
practices to reduce labour costs, implement high-performance work systems, and make employee
welfare provisions. Relative to non-union workplaces, those with unions are found to have
practices which are consistent with 'mutual gains' outcomes.
“Staff development and employee welfare practices and their effect on productivity”
Ghana Library Journal Vol. 19 (1) 2007 pp. 83-96
Staff development and employee welfare are valuable assets in an organization since an
organization's primary aims are productivity and profitability. Every organization primarily
needs committed and dedicated staff that will help the organization to meet its tactical and
strategic objectives.

The study examines whether staff development policies exist in three special libraries in Ghana,
and whether training programmes are being offered to increase staff competence, efficiencies
and performance. It was also aimed at assessing staff welfare practices and how these affect
productivity and performance.

In conducting the survey, two sets of questionnaires were drawn up. One set was administered to
management and the other set went to Library staff. The survey revealed that all the
organizations under study have staff development policies and training programmes for staff to
enhance their capabilities and efficiency. Again, the survey revealed that staff welfare is catered
for since several motivational avenues and incentive packages are available to boost their morale.


1.2.1 INDUSTRY PROFILE
About India Yamaha Motor Pvt. Ltd.
Yamaha made its initial foray into India in 1985. In August 2001, Yamaha India became a 100% subsidiary of
Yamaha Motor Co., Ltd, Japan (YMC). In 2008, Mitsui & Co., Ltd. entered into an agreement with YMC to
become a joint-investor in the motorcycle manufacturing company "India Yamaha Motor Private Limited
(IYM)".
IYM's manufacturing facilities comprise of 2 State-of-the-art Plants at Faridabad (Haryana) and Surajpur
(Uttar Pradesh). The infrastructure at both the plants supports production of motorcycles and parts for the
domestic as well as overseas markets. The Surajpur plant was established in 1984. The state–of-the-art
Assembly plant at Surajpur was inaugurated on 6th July’09 and is spread over an area of 36,000 sq. mts. It
has the capacity to produce 1 million motorcycles and scooters annually.
This fully integrated assembly plant is built on the lines of Yamaha’s globally tried, tested and successfully
implemented standards and meets the global quality benchmarks. The plant has 3 vehicle assembly lines
and 4 engine assembly lines.
The Faridabad Plant was established in 1965 and was upgraded in 2008 for manufacturing of machined
parts like Gears & shafts, Crank, Clutch Assembly, Crank Case, Body Cylinder, Head Cylinder.
In April 2013, IYM established 2 functionally independent entities namely Yamaha Motor India Sales Pvt.
Ltd. (YMIS) that will cater to the sales and marketing needs of the company and Yamaha Motor
Research and Development India Pvt. Ltd. (YMRI) that is intended to increase Yamaha’s manufacturing
competitiveness through the establishment of an R&D headquarters in India.
With a strong workforce of more than 2,000 employees, IYM is highly customer-driven and has a
countrywide network of over 400 dealers. Presently, its product portfolio includes YZF-R15 Version 2.0
(150cc), Fazer (153cc), FZ-S (153cc), FZ (153cc), SZ-X, SZ-R & SZ-RR (153cc), SS125 (123cc), YBR 125
(123cc), YBR 110 (106cc), Crux (106cc) and scooter Ray (113cc) and Ray Z (113cc). Its import portfolio
includes VMAX (1,679cc), YZF-R1 (998cc) and FZ1 (998cc).
 About Yamaha Motor Research and Development India Pvt. Ltd
 Yamaha Motor Research and Development India Pvt. Ltd. (YMRI) has been established to function as the
motorcycle R&D headquarters for Yamaha Motor Co., Japan. This initiative is intended to reinforce the
global competitiveness of Yamaha’s engineering, manufacturing and marketing functions in India.
 It was formally established on 18th February 2013 and has been functional since 1st Apr 2013. It is
currently operating from the headquarters of India Yamaha Motor Pvt. Ltd., Surajpur. .
 YMRI is the fifth overseas R&D headquarters for Yamaha Motor Group following Italy, Taiwan, China, and
Thailand.
 Yamaha Motor Research and Development India Pvt. Ltd. (YMRI) functions as the core of the Integrated
Development Center (IDC) concept. In addition to R&D activities, global part sourcing activities have
been included into the IDC. The 1st such center was established as ASEAN Integrated Development
Center in Thailand in 2012.
 YMRI will contribute to Yamaha global operations by focusing on optimum utilization of Indian resources
and developing new models best suited to Indian customer requirements.

 We will establish YAMAHA as the "exclusive & trusted brand" of customers by "creating Kando" (touching
their hearts) - the first time and every time with world class products & services delivered by people
having "passion for customers".

 We are committed to:
 Be the Exclusive & Trusted Brand renowned for marketing and manufacturing of YAMAHA products,
focusing on serving our customer where we can build long term relationships by raising their lifestyle
through performance excellence, proactive design & innovative technology. Our innovative solutions will
always exceed the changing needs of our customers and provide value added vehicles.
 Build the Winning Team with capabilities for success, thriving in a climate for action and delivering results.
Our employees are the most valuable assets and we intend to develop them to achieve international
level of professionalism with progressive career development. As a good corporate citizen, we will
conduct our business ethically and socially in a responsible manner with concerns for the environment.
 Grow through continuously innovating our business processes for creating value and knowledge across
our customers thereby earning the loyalty of our partners & increasing our stakeholder value.

 Customer #1
 We put customers first in everything we do. We take decisions keeping the customer in mind.
 Challenging Spirit
 We strive for excellence in everything we do and in the quality of goods & services we provide. We work
hard to achieve what we commit & achieve results faster than our competitors and we never give up.
 Team-work
 We work cohesively with our colleagues as a multi-cultural team built on trust, respect, understanding &
mutual co-operation. Everyone's contribution is equally important for our success.
 Frank & Fair Organization
 We are honest, sincere, open minded, fair & transparent in our dealings. We actively listen to others and
participate in healthy & frank discussions to achieve the organization's goals.
 India Yamaha Motor inaugurated New Plant at Surajpur (Greater Noida)
 The new Surajpur plant has been inaugurated by Mr. T.Kazikawa C.E.O & MD Yamaha Global on 6th July
2009, which have capacity to produce 6 lakh motorcycles annually including Fazer followed by FZ-16, FZ-
S, YZF-R15 and other models. The plant capacity can be augmented up to 1 million units.
 This fully integrated assembly plant is built on the lines of Yamaha’s globally tried, tested and successfully
implemented standards and meets the global quality benchmarks. At the core are the 5-S and TPM
activities that fuel its Manufacturing Processes. The plant has 3 vehicle assembly lines and 4 engine
assembly lines including one dedicated for export engines. The engine and vehicle assembly lines are
synchronized and incorporate concepts of Unit Assurance i.e. Complete Product Assurance, Parts
Assurance through 100% kit supply on lines and synchronization of parts storage, supply and production.
The innovative production processes along with high tech final assurance processes are aimed to
achieve Zero Claims at our dealers and thus, a highly satisfied customer base.
YAMAHA COMPANY :- At a glance
FOUNDATION OF YAMAHA
Paving the Road to Yamaha Motor Corporation
"I want to carry out trial manufacture of motorcycle engines." It was from these words spoken by Genichi
Kawakami (Yamaha Motor's first president) in 1953, that today's Yamaha Motor Company was born.
"If you're going to do something, be the best."

Genichi Kawakami
Genichi Kawakami was the first son of Kaichi Kawakami, the third-generation president of Nippon Gakki (musical
instruments and electronics; presently Yamaha Corporation). Genichi studied and graduated from Takachiho
Higher Commercial School in March of 1934. In July of 1937, he was the second Kawakami to join the Nippon
Gakki Company.
He quickly rose to positions of manager of the company's Tenryu Factory Company (musical instruments) and
then Senior General Manager, before assuming the position of fourth-generation President in 1950 at the young
age of 38.
In 1953, Genichi was looking for a way to make use of idle machining equipment that had previously been used
to make aircraft propellers. Looking back on the founding of Yamaha Motor Company, Genichi had this to say
"While the company was performing well and had some financial leeway, I felt the need to look for our next area
of business. So, I did some research." He explored producing many products, including sewing machines, auto
parts, scooters, three-wheeled utility vehicles, and motorcycles. Market and competitive factors led him to focus
on the motorcycle market. Genichi actually visited the United States many times during this period.
When asked about this decision, he said, "I had my research division chief and other managers visit leading
motorcycle factories around the country. They came back and told me there was still plenty of opportunity, even
if we were entering the market late. I didn't want to be completely unprepared in this unfamiliar business so we
toured to German factories before setting out to build our first 125cc bike. I joined in this tour around Europe
during which my chief engineers learned how to build motorbikes. We did as much research as possible to insure
that we could build a bike as good as any out there. Once we had that confidence, we started going."
"If you are going to make it, make it the very best there is." With these words as their motto, the development
team poured all their energies into building the first prototype, and ten months later in August of 1954 the first
model was complete. It was the Yamaha YA-1. The bike was powered by an air-cooled, 2-stroke, single cylinder
125cc engine. Once finished, it was put through an unprecedented 10,000 km endurance test to ensure that its
quality was top-class. This was destined to be the first crystallization of what has now become a long tradition of
Yamaha creativity and an inexhaustible spirit of challenge.

The first Yamaha motorcycle... the YA-1.
Then, in January of 1955 the Hamakita Factory of Nippon Gakki was built and production began on the YA-1. With
confidence in the new direction that Genichi was taking, Yamaha Motor Co. Ltd. was founded on July 1, 1955.
Staffed by 274 enthusiastic employees, the new motorcycle manufacturer built about 200 units per month.
That same year, Yamaha entered its new YA-1 in the two biggest race events in Japan. They were the 3rd Mt. Fuji
Ascent Race and the 1st Asama Highlands Race. In these debut races Yamaha won the 125cc class and the
following year the YA-1 won again in both the Light and Ultra-light classes of the Asama Highlands Race.
By 1956, a second model was ready for production. This was the YC1, a 175cc single cylinder two-stroke. In 1957
Yamaha began production of its first 250cc, two-stroke twin, the YD1.
Based on Genichi's firm belief that a product isn't a product until it can hold it's own around the world, in 1958
Yamaha became the first Japanese maker to venture into the international race arena. The result was an
impressive 6th place in the Catalina Grand Prix race in the USA. News of this achievement won immediate
recognition for the high level of Yamaha technology not only in Japan but among American race fans, as well.
This was only the start, however.

The first Yamaha to compete in Americ(1957).
Yamaha took quick action using the momentum gained in the USA and began marketing their motorcycles
through an independent distributor in California. In 1958, Cooper Motors began selling the YD-1 250 and the MF-1
(50cc, two-stroke, single cylinder, step through street bike). Then in 1960, Yamaha International Corporation
began selling motorcycles in the USA through dealers.
With the overseas experiences under his belt, in 1960, Genichi then turned his attention to the Marine industry and
the production of the first Yamaha boats and outboard motors. This was the beginning of an aggressive
expansion into new fields utilizing the new engines and FRP (fiberglass reinforced plastic) technologies. The first
watercraft model was the CAT-21, followed by the RUN-13 and the P-7 123cc outboard motor.
In 1963, Yamaha demonstrated its focus on cutting-edge, technological innovations by developing the Auto lube
System. This landmark solution was a separate oil injection system for two-stroke models, eliminating the
inconvenience of pre-mixing fuel and oil.
Yamaha was building a strong reputation as a superior manufacturer which was reflected in its first project carried
out in the new Iwata, Japan Plant, built in 1966. (The YMC headquarters was moved to Iwata in 1972.) Toyota and
Yamaha teamed up to produce the highly regarded Toyota 2000 GT sports car. This very limited edition vehicle,
still admired for its performance and craftsmanship, created a sensation among enthusiast in Japan and abroad.
Genichi said, "I believe that the most important thing when building a product is to always keep in mind the
standpoint of the people who will use it." An example of the commitment to "walking in the customers' shoes" was
the move in 1966 by Yamaha to continue its expansion. Overseas motorcycle manufacturing was established in
Thailand and Mexico. In 1968, the globalization continued with Brazil and the Netherlands. With manufacturing
bases, distributors and R&D operations in a market, Yamaha could be involved in grassroots efforts to build
products that truly met the needs of each market by respecting and valuing the distinct national sensibilities and
customs of each country. Yamaha continues that tradition, today.
By the late 1960s, Yamaha had quality products that had proven themselves in the global marketplace based on
superior performance and innovation. Distribution and product diversity were on the right track. But Genichi knew
that beyond quality, success would demand more. He had this view on the power of original ideas. "In the future,
a company's future will hinge on ideas over and above quality. Products that have no character, nothing unique
about them, will not sell no matter how well made or affordableノand that would spell doom for any company."
He also knew that forward vision, walking hand in hand with original ideas, would create an opportunity for the
company and its customers that could mean years of happiness and memorable experiences. Genichi said, "In
the business world today, so many people are obsessed with figures. They become fixated on the numbers of the
minute and without them are too afraid to do any real work. But in fact, every situation is in flux from moment to
moment, developing with a natural flow. Unless one reads that flow, it is impossible to start out in a new field of
business."A real-world illustration of this belief is the Yamaha DT-1. The world's first true off-road motorcycle
debuted in 1968 to create an entirely new genre we know today as trail bikes. The DT-1 made a huge impact on
motorcycling in the USA because it was truly dirt worthy. Yamaha definitely "read the flow" when it produced the
250cc, single cylinder, 2-stroke, Endure that put Yamaha On/Off-Road motorcycles on the map in the USA. The
DT-1 exemplified the power of original ideas, forward vision, and quick action coupled with keeping in mind the
customers' desires.
In years to come Yamaha continued to grow (and continues to this day). Diversity increased with the addition of
products including snowmobiles, race kart engines, generators, scooters, ATV's, personal watercraft and more.
Genichi Kawakami set the stage for Yamaha Motor Company's success with his vision and philosophies. Total
honesty towards the customer and making products that hold their own enables the company that serves
people in thirty-three countries, to provide an improved lifestyle through exceptional quality, high performance
products.

Genichi Kawakami's history with Yamaha was long and rich. He saw the new corporate headquarters in Cypress,
California and the 25th Anniversary of Yamaha become a reality in 1980. He also watched bike #20 million roll off
the assembly line in 1982. Genichi passed away on May 25, 2002 yet his vision lives on through the people and
products of Yamaha, throughout the world.




















CHAPTER II
ANALYSIS AND
INTERPRETATION












2. DATA ANALYSIS AND INTERPRETATION
2.1 PERCENTAGE ANALYSIS
TABLE 2.1.1
AGE GROUP OF THE RESPONDENTS

AGE NO.OF.RESPONDENTS PERCENTAGE(%)

<20 YRS 0 -

21-25 YRS 27 25

26-35 YRS 45 41

36-50 YRS 29 26

>50 YRS 9 8

TOTAL 110 100

CHART 2.1.1
AGE GROUP OF THE RESPONDENTS




INFERENCE:
-
25
41
26
8
-
10
20
30
40
50
<20 YRS 21-25 YRS 26-35 YRS 36-50 YRS >50 YRS
AGE PERCENTAGE
From the above table, it is inferred that, 41% of respondents belongs to 26-35 years, 26% of the
respondents belongs to 36-50 years,25 % of respondents belongs to 21-25 years , and 8% of the
respondents belongs to above 50 years, 0% of respondents belongs to less than 20 years
TABLE 2.1.2
GENDER OF THE RESPONDENTS
GENDER
NO OF
RESPONDENTS

PERCENTAGE(%)
MALE 74

67
FEMALE 36

33
TOTAL 110

100

CHART 2.1.2
GENDER OF THE RESPONDENTS




INFERENCE: From the above table it is inferred that out of 110 respondents ,67% were Male
and 33% were Female.
0
20
40
60
80
MALE
FEMALE
67
33
GENDER



TABLE 2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS


EDUCATION NO.OF.RESPONDENTS PERCENTAGE(%)

DEGREE/DIPLOMA 65 60

POSTGRADUATE 39 35

OTHERS 6 5

TOTAL 110 100

CHART 2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS



60
35
5
0
10
20
30
40
50
60
70
DEGREE/DIPLOMA POSTGRADUATE OTHERS
EDUCATIONAL QUALIFICATION
INFERENCE: From the table ,it was inferred that 60% of respondents fall in the category of
Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of respondents fall
in the category of Others.


TABLE 2.1.4
YEARS OF SREVICE OF THE RESPONDENTS

YEARS OF SERVICE NO.OF.RESPONDENTS PERCENTAGE(%)
1-5 YRS 24 22
6-10 YRS 43 39
11-20 YRS 33 30
ABOVE 20 YRS 10 9
TOTAL 110 100

CHART 2.1.4
YEARS OF SREVICE OF THE RESPONDENTS


0
10
20
30
40
1-5 YRS
6-10 YRS
11-20 YRS
ABOVE 20 YRS
22
39
30
9
YEARS OF SERVICE

INFERENCE: From the above table it is inferred that 39% of respondents have 6-10 yrs
experience, 30% of respondents have 11-20 yrs experience, 22% of respondents have 1-5 yrs
experience,9% of respondents have above 20 yrs experience.

TABLE 2.1.5
MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME NO.OF.RESPONDENTS PERCENTAGE(%)
10000-20000 17 15.45
20001-30000 37 33.64
30001-40000 42 38.18
40001-50000 14 12.73
>50000 0 0
TOTAL 110 100

CHART 2.1.5
MONTHLY INCOME OF THE RESPONDENTS










15.45
33.64
38.18
12.73
0
0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
45.00
10000-20000 20001-30000 30001-40000 40001-50000 >50000
MONTHLY INCOME

INFERENCE: From the above table it was inferred that 38.18% of respondents are having
income 30001-40000/month, 33.64% of respondents are having income 20001-30000/month,
15.45% of respondents are having income 10000-20000/month, 12.73% of respondents are
having income 40001-50000/month and 0% of respondents having income above 50000/month.
TABLE 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION
AWARENESS OF
VARIOUS
WELFARE
MEASURES

NO.OF.RESPONDENTS PERCENTAGE(%)
YES 80 72.73
NO 30 27.27
TOTAL 110 100

CHART 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION

INFERENCE: From the above table it is inferred that 72.73% were aware of various welfare
measures provided by the company and 27.27% were not aware of various welfare measures
provided by the company.

TABLE 2.1.7
RATING OF FACILITY BENEFITS
Facilities 1
Percentag
e (%) 2
percent
age(%) 3
Percentag
e ( %) 4
Percentag
e(%) 5
percentag
e (%)
Medical 50 45.45 39 35.45 7 6.64 6 5.45 8 7.27
Educatio
n 29 26.36 50 45.45 19 17.27 7 6.36 5 4.55
Housing 24 21.82 28 25.45 40 36.36 8 7.27 10 9.09
Traveling 12 10.91 13 11.82 26 23.64 20 18.18 39 35.55
Recreatio
n 13 11.82 14 12.73 28 25.45 33 30 22 20
Total 110 100 110 100 110 100 110 100 110 100

CHART 2.1.7
0.00
20.00
40.00
60.00
80.00
YES
NO
72.73
27.27
AWARENESS OF WELFARE MEASURES
RATING OF FACILITY BENEFITS:

INFERENCE:
From this table it is inferred that 45.45% of the respondents rated medical facility as the first
most benefitted facility, 45.45% of the respondents rated educational facility as the second most
benefitted facility, 36.36% of the respondents rated housing facility as the third most benefitted
facility, 25.45% of the respondents rated recreation facility as the fourth most benefitted facility
and 35.45% of the respondents rated travelling facility as the fifth most benefitted facility.



TABLE 2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
MEDICAL
FACILITIES
HIGHLY
SATISFIED SATISFIED NEUTRAL DISSATISFIED
HIGHLY
DISSATISFIED TOTAL
ROUTINE
CHK UP 27 56 16 7 4 110
PERCENT(%) 24.55 50. 91 14. 55 6.36 3.63 100
FIRST AID 13 55 32 4 6 110
PERCENT(%) 11. 82 50 29.09 3.63 5.45 100
MEDICINE
SUPPLIED 18 60 25 3 4 110
PERCENT(%) 16.36 54. 55 22. 73 2.72 3.63 100
AMBULANCE
SERVICE 14 54 32 5 5 110
0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
45.00
50.00
1 2 3 4 5
MEDICAL
EDUCATION
HOUSING
TRAVELLING
RECREATION
PERCENT(%) 12. 73 49. 09 29. 09 4.54 4.54 100

CHART 2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED

INFERENCE:
From the above table it is inferred that for routine check up 24.55 % of the respondents are
highly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents are neutral,
6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents are highly dissatisfied,
for First aid 11.82 % of the respondents are highly satisfied, 50 % of the respondents are
satisfied, 29.09% of the respondents are neutral, 3.63 % of the respondents are Dissatisfied and
5.45 % of the respondents are highly dissatisfied, for medicine supplied 16.36 % of the
respondents are highly satisfied, 54.55 % of the respondents are satisfied, 22.72 % of the
respondents are neutral, 2.72 % of the respondents are Dissatisfied and 3.63 % of the respondents
are highly dissatisfied, For Ambulance service 12.73 % of the respondents are highly satisfied,
49.09 % of the respondents are satisfied, 29.09 % of the respondents are neutral, 4.55 % of the
respondents are Dissatisfied and 4.55 % of the respondents are highly dissatisfied.




0
10
20
30
40
50
60
HIGHLY
SATISFIED
SATISFIED NEUTRAL DISSATISFIED HIGHLY
DISSATISFIED
ROUTINE CHK UP
FIRST AID
MEDICINE SUPPLIED
AMBULANCE SERVICE
















TABLE 2.1.9
OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED



OVERALL
SATISFACTION
NO.OF
RESPONDENTS PERCENTAGE(%)

YES 90 81. 82

NO 20 18. 18

TOTAL 110 100

CHART 2.1.9
OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED


INFERENCE:
From the above table it is inferred that 81.82% of respondents are satisfied with the overall
medical facility provided and 18.18% of the respondents are not satisfied with the overall
medical facility.
TABLE 2.1.10 :SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES


81.82
18.18
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
80.00
90.00
YES NO
OVERALL SATISFACTION OF
MEDICAL FACILITY

CHART 2.1.10
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES PROVIDED






INFERENCE:
0
10
20
30
40
50
60
REIMBURSEMENT OF
TUTION FEE
SCHOLARSHIP
EDUCATIONAL LOAN
EDUCATION
FACILITIES


HIGHLY
SATISFIED

SATISFIED NEUTRAL DISSATISFIED
HIGHLY
DISSATISFIED TOTAL
REIMBURSEMENT
OF TUTION FEE

33 56 15 5 1 110
PERCENT(%) 30 50. 91 13. 64 4.54 0.90 100
SCHOLARSHIP 17 57 29 6 1 110
PERCENT(%) 15.45 51. 82 26.36 5.45 0.90 100
EDUCATIONAL
LOAN

13 57 28 10 2 110
PERCENT(%) 11. 82 51. 82 25.45 9.09 1.81 100
From the above table it is inferred that Reimbursement of tuition fee 30 % of the respondents are
highly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents are neutral,
4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied,
for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are
satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and
0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the
respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the
respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents
are highly dissatisfied.


















TABLE 2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

SATISFIED
OVERALL

NO.OF.RESPONDENTS PERCENTAGE(%)

YES 97 88.18

NO 13 11. 82

TOTAL 110 100

CHART 2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES


INFERENCE:
From the above table it is inferred that 88.18% of respondents are satisfied with the overall
educational facility provided and 11.82% of the respondents are not satisfied with the overall
educational facility.
TABLE 2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
CANTEEN
HIGHLY
SATISFIED SATISFIED NEUTRAL DISSATISFIED
HIGHLY
DISSATISFIED TOTAL
88.18
11.82
0.00
20.00
40.00
60.00
80.00
100.00
YES NO
OVERALL SATISFACTION OF
EDUCATIONAL FACILITIES
QUALITY OF
FOOD 17 66 17 5 5 110
PERCENT(%) 15.45 60 15.45 4.54 4.54 100
QUANTITY
OF FOOD 14 63 27 6 0 110
PERCENT(%) 12.73 57.27 24.55 5.45 0 100
PRICE 17 60 26 6 1 110
PERCENT(%) 15.45 54.55 23.64 5.45 0.9 100

CHART 2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES


INFERENCE:
From the above table it is inferred that for quality of food 15.45 % of the respondents are highly
satisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral, 4.54 % of
the respondents are Dissatisfied and 4.54 % of the respondents are highly dissatisfied, for
quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of the respondents are
satisfied, 24.55% of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and
0 % of the respondents are highly dissatisfied, for price of the food 15.45 % of the respondents
are highly satisfied, 54.54 % of the respondents are satisfied, 23.64 % of the respondents are
neutral, 5.45 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly
dissatisfied.

TABLE 2.1.13
0
10
20
30
40
50
60
70
HIGHLY
SATISFIED
SATISFIED NEUTRAL DISSATISFIED HIGHLY
DISSATISFIED
QUALITY OF FOOD
QUANTITY OF FOOD
PRICE
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

OVERALL
SATISFACTION

NO.OF.RESPONDENTS PERCENTAGE(%)
YES 87 79.09
NO 23 20. 91
TOTAL 10 100

CHART 2.1.13
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES


INFERENCE:
From the above table it is inferred that 79.09% of respondents are satisfied with the overall
canteen facility provided and 20.91% of the respondents are not satisfied with the overall canteen
facility.
TABLE 2.1.14
PERSONS AVAILING HOUSING LOANS:
79.09
20.91
OVERALL SATISFACTION OF
CANTEEN FACILITIES
YES
NO
AVAILING HOUSING
LOAN NO.OF.RESPONDENTS PERCENTAGE(%)
YES 78 70. 91
NO 32 29. 09
TOTAL 110 100

CHART 2.1.14
PERSONS AVAILING HOUSING LOANS:



INFERENCE:
From the above table it is inferred that 70.91% of the respondents are availing housing loan and
29.09 % of the respondents are not availing housing loan.


TABLE 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
70.91
29.09
AVAILING HOUSING LOAN
YES
NO
SATISFIED
HOUSING NO.OF.RESPONDENTS PERCENTAGE(%)
YES 62 56.36
NO 48 43.64
TOTAL 110 100
CHART 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:



INFERENCE:
From the above table it is inferred that 56.36% of respondents are satisfied with the housing
facility provided and 43.64% of the respondents are not satisfied with the housing facility
provided.



TABLE 2.1.16
RECREATION FACILITY THAT VALUES MOST:
56.36
43.64
SATISFACTION TOWARDS
HOUSING FACILITY
YES
NO


RECREATION
FACILITY
NO OF
RESPONDENTS PERCENTAGE(%)

HOLIDAY
HOMES 70 63. 64

CLUBS 26 23. 64

SPORTS EVENTS 14 12.72



TOTAL 110 100

CHART 2.1.16
RECREATION FACILITY THAT VALUES MOST:


INFERENCE:
From the above table it is inferred that 63.64 % of the respondents values Holiday Homes as
beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of the
respondents values sports events as a beneficial recreation .

TABLE 2.1.17 :RATING FOR INTRAMURAL FACILITIES




63.64
23.64
12.73
RECREATION THAT BENEFITS MOST
HOLIDAY HOMES
CLUBS
SPORTS EVENTS
FACILITIES 1 2 3 4 5 6 7 8 9

10 TOTAL
DRINKING WATER 66 16 14 5 4 1 2 2 0

0 110
PERCENTAGE% 60.00 14.55 12.73 4.55 3.64 0.91 1.82 1.82 0.00

0.00

100
SEATING
ARRANGEMENTS

51 35 11 2 2 3 1 2 1

2

110
PERCENTAGE%

46.36 31.82 10.00 1.82 1.82 2.73 0.91 1.82 0.91

1.82


100
FIRST AID
APPLIANCES

12 16 20 26 14 4 5 3 6

4

110
PERCENTAGE% 10.91 14.55 18.18 23.64 12.73 3.64 4.55 2.73 5.45

3.64

100
LATRINES&URINALS 5 12 20 25 15 15 5 9 0

4

110
PERCENTAGE% 4.55 10.91 18.18 22.73 13.64 13.64 4.55 8.18 0.00

3.64

100
SPITTOONS 5 6 14 15 12 11 15 8 8

16

110
PERCENTAGE% 4.55 5.45 12.73 13.64 10.91 10.00 13.64 7.27 7.27

14.55

100
LIGHTING 45 18 13 10 13 2 5 1 1

2

110
PERCENTAGE% 40.91 16.36 11.82 9.09 11.82 1.82 4.55 0.91 0.91

1.82

100
WASHING PLACE 5 7 7 12 18 19 20 10 7

5

110
PERCENTAGE% 4.55 6.36 6.36 10.91 16.36 17.27 18.18 9.09 6.36

4.55

100
CHANGING ROOMS 2 10 3 5 9 10 17 27 14

13

110
PERCENTAGE% 1.82 9.09 2.73 4.55 8.18 9.09 15.45 24.55 12.73

11.82

100
REST ROOMS 3 7 5 6 8 10 9 20 23

19

110
PERCENTAGE% 2.73 6.36 4.55 5.45 7.27 9.09 8.18 18.18 20.91

17.27

100
CANTEEN 20 15 9 9 7 15 6 4 9

16

110
PERCENTAGE% 18.18 13.64 8.18 8.18 6.36 13.64 5.45 3.64 8.18

14.55

100

CHART 2.1.17
RATING FOR INTRAMURAL FACILITIES:


INFERENCE:
From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82 %
of the respondents rated second for seating arrangement,11.82 % of the respondents rated third
for lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of the
respondents rated fifth for latrines & urinals,13.64% of the respondents rated six
forcanteen,18.18% of the respondents rated seven for washing place,7.27% of the respondents
rated eight for spittoons,12.73% of the respondents rated nine for changing rooms and 17.27% of
the respondents rated ten for rest rooms.






TABLE 2.1.18
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
RANK 1
RANK 2
RANK 3
RANK 4
RANK 5
RANK 6
RANK 7
RANK 8
RANK 9
RANK 10
BENEFITS OF EMPLOYEE WELFARE

BENEFITS 1 2 3 4 5 TOTAL
CREATS
EFFICIENCY 58 30 5 7 10 110
PERCENTAGE(%) 52.72 27.27 4.54 6.36 9.09 100
IMP PHY&
MENTAL
HEALTH

29 44 19 12 6 110
PERCENTAGE(%) 26.36 40 17.27 10.90 5.45 100
INCREASE
STANDRD OF
LIVING

34 38 24 10 4 110
PERCENTAGE(%) 30.90 34.54 21.81 9.09 3. 64 100
LOYALTY
TOWARDS THE
WORK 27 33 14 21 15 110


PERCENTAGE(%) 24. 55 30 12.72 19.09 13.63 100


PROMOTE
HEALTHY IR 28 22 27 23 10 110


PERCENTAGE(%) 25.45 20 24. 55 20.90 9.09 100











CHART 2.1.18
BENEFITS OF EMPLOYEE WELFARE




INFERENCE:
From this table it is inferred that for 52.73 % of respondents welfare creates efficiency towards
work,for 40% of the respondents welfare improves Physical and Mental health, for 24.55% of
the respondents welfare promotes healthy Industrial relationship, for 19.09% of the respondents
welfare creates Loyalty towards the work and for 4% of respondents welfare increases standard
of living.





TABLE 2.1.19
0
10
20
30
40
50
60
1 2 3 4 5
CREATS EFFICIENCY
IMP PHY& MENTAL HEALTH
INCREASE STANDRD OF LIVING
LOYALTY TOWARDS THE WORK
PROMOTE HEALTHY IR
WELFARE PROVIDES MOTIVATION:
MOTIVATIONAL
FACTOR
NO.ON
RESPONDENTS PERCENTAGE(%)
YES 72 65.45
NO 38 34.55
TOTAL 110 100

CHART 2.1.19
WELFARE PROVIDES MOTIVATION:


INFERENCE:
From the above table it is inferred that for 65.45% of respondents welfare act as a motivational
factor and for 34.55% of respondents welfare is not acting as a motivational factor

TABLE 2.1.20
FREQUENCY OF GETTING FEEDBACK:
65.45
34.55
MOTIVATIONAL FACTOR
YES
NO
FREQUENCY OF GETTING
FEEDBACK NO.OF RESPONDENTS PERCENTAGE(%)
OFTEN 20 18.18
OCCASIONALLY 74 67.27
NEVER 16 14.55
TOTAL 110 100

CHART 2.1.20
FREQUENCY OF GETTING FEEDBACK


INFERENCE:
From the above table it is inferred that 67.27% of respondents are occasionally asked for the
feedback about the welfare measures,18.18% of respondents are often asked for the feedback and
14.55 % of the respondents are never asked for the feedback.



TABLE 2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:
18.18
67.27
14.55
FREQUENCY OF GETTING FEEDBACK
OFTEN
OCCASIONALLY
NEVER

DETERMINING THROUGH NO.OF.RESPONDENTS PERCENTAGE(%)
OBSERVATION 20 18.18
SUGGESTIONS 44 40.00
PERFORMANCE 37 33.64
INTERVIEW 9 8.18
TOTAL 110 100

2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:


INFERENCE:
From the above table it is inferred that 18.18% the welfare requirement is determined by
observation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare is
determined by interview and 33.64% the welfare requirement is determined by performance.


TABLE 2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES:
18.18
40.00
33.64
8.18
DETERMINING WELFARE
REQUIREMENTS
OBSERVATION
SUGGESTIONS
PERFORMANCE
INTERVIEW
SATISFIED
WITH OVERALL
WELFARE MEASURES


NO.OF.RESPONDENTS

PERCENTAGE(%)
YES 72

65.45
NO 38

34.55
TOTAL 110

100



CHART 2.1.22
SATISFACTION OF OVERALL
WELFARE MEASURES



INFERENCE: From the above table it is inferred that 65.45% of the respondents are satisfied
with overall welfare measures provided and 34.55% of the respondents are not satisfied with
overall welfare measures provided.


65.45
34.55
OVERALL SATISFACTION TOWARDS
WELFARE MEASURES
YES
NO
2.2 STATISTICAL ANALYSIS
2.2.1 WEIGHTED AVERAGE
AIM:
To find out the employees opinion towards rating the various Medical facilities
Table 2.2.1.1
Satisfaction level towards various Medical facilities
Medical
facilities
Highly
satisfied
satisfied Neutral Dissatisfied Highly
Dissatisfied
Routine
checkup(X1)
27 56 16 7 4
First aid(X2) 13 55 32 4 6
Medicine
Supplied(X3)
18 60 25 3 4
Ambulance
service(X4)
14 54 32 5 5

Rank 1 2 3 4 5
Weight(W) 5 4 3 2 1

X1 WX1 X2 WX2 X3 WX3 X4 WX4
27 135 13 65 18 90 14 70
56 224 55 220 60 240 54 216
16 48 32 96 25 75 32 96
7 14 4 8 3 6 5 10
4 4 6 6 4 4 5 5
∑WX1=425 ∑WX2=395 ∑WX3=415 ∑WX4=397

∑W=(5+4+3+2+1)=15
WEIGHTED AVERAGE=(∑WX
i
) / (∑W)

WEIGHTED AVERAGE=(∑WX
i
) / (∑W)
(Where i=1,2,3,4….)
W1=425/15=28.33
W2=395/15=26.33
W3=415/15=27.67
W4=397/15=26.47

MEDICAL FACILITIES WEIGHTED
AVERAGE
RANK
Routine checkup 28.33 1
First aid 26.33 4
Medicine
Supplied
27.67 2
Ambulance service 26.47 3


CONCLUSION:
It is concluded that most of the respondents said that the company provides the best routine
check up facility to the respondents. weightage given fro routine check up is 28.33, ,weightage
given for Medicine supplied is 27.67 ,weightage given for ambulance service is 26.47 and
weightage given for first aid is 26.33





AIM:
To find out the employees opinion towards rating the various Educational facilities
Table 2.2.1.2
Satisfaction level towards various Educational facilities
Educational
facilities
Highly
satisfied
satisfied Neutral Dissatisfied Highly
Dissatisfied
Reimbursement
of Tuition
Fee(X1)
33 56 15 5 1
Scholarship(X2) 17 57 29 6 1
Educational
loan (X3)
13 57 28 10 2


Rank 1 2 3 4 5
Weight(W) 5 4 3 2 1

X1 WX1 X2 WX2 X3 WX3
33 165 17 85 13 65
56 224 57 228 57 228
15 45 29 87 28 84
5 10 6 12 10 20
1 1 1 1 2 2
∑WX1=445 ∑WX2=413 ∑WX3=399

∑W=(5+4+3+2+1)=15
WEIGHTED AVERAGE=(∑WX
i
) / (∑W)
(Where i=1,2,3,4….)


WEIGHTED AVERAGE=(∑WX
i
) / (∑W)

W1=445/15=29.67
W2=413/15=27.53
W3=399/15=26.60
EDUCATIONAL
FACILITIES
WEIGHTED
AVERAGE
RANK
Reimbursement of Tuition Fee 29.67 1
Scholarship 27.53 2
Educational loan 26.60 3


CONCLUSION:
It can be concluded that most of the respondents are satisfied with the reimbursement of tuition
fee provided by the company.the weightage given for Reimbursement of tution fee is
29.67,weightage given for scholarship is 27.53 and thw weightage given for Educational loan is
26.60.







2.2.2 ONE WAY ANOVA
AIM: To find out the amount of variation within each of these samples ,relative to the amount of
variation between the samples regarding the rank assigned by the employees about various
facilities.
TABLE 2.2.2.1 RATING OF FACILITY BENEFITS
Facilities 1 2 3 4 5
Medical 50 39 7 6 8
Education for
children
29 50 19 7 5
Housing 24 28 40 8 10
Travelling 12 13 26 20 39
Recreation 13 14 28 33 22
TOTAL 128 144 120 74 84

HYPOTHESIS (H
0
): There is no difference in rank assigned by respondents for various
facilities.
HYPOTHESIS (H
1
): There is difference in rank assigned by respondents for various facilities.
T=Total of all the individual values of n items.
Here , T=550 and n=25, k=5
Correction factor=(T)
2
/n=(550*550)/25
=12,100
Total SS(sum of squares)=sum of squares of all the observations - (T)
2
/n
=∑X
ij
2
-(T)
2
/n
SST=50
2
+39
2
+7
2
+6
2
+8
2
+29
2
+50
2
+19
2
+7
2
+5
2
+24
2
+28
2
+40
2
+8
2
+10
2
+12
2
+13
2
+26
2
+20
2
+
39
2
+13
2
+14
2
+28
2
+33
2
+22
2
-12100
=16702-12100
= 4602
SS BETWEEN=∑(T
j
)
2
/n
j
--(T)
2
/n
= (128)
2
/5+(144)
2
/5+(120)
2
/5+(74)
2
/5+(84)
2
/5
=3276.8+4147.2+2880+1095.2+1411.2
=12810.40 -12100
=710.4
SS WITHIN==∑X
ij
2
-

∑(T
j
)
2
/n
j

= 16702-12810.40
= 3891.6
ONE –WAY ANOVA TABLE
SOURCES
OF
VARIATION
SUM OF
SQUARES
DEGREES
OF
FREEDOM
MEAN SQUARE F-ratio F-RATIO
(5% F-
limit)

BETWEEN
SAMPLES

710.4


(k-1)
(5-1)=4

710.4/4=177.6

177.6/194.58
=0.9127

F(4,20)
=2.87

WITHIN
SAMPLES

3891.6

(n-k)
(25-5)=20

3891.6/20=194.58

TOTAL 4602 (n-1)
(25-1)=24

At 5% level of significance,the tabulated value is 2.87
Calculated value =0.9127
Therefore ,
Calculated value(0.9127) < tabulated value(2.87)
Hence ,H
0
is accepted and H
1
is rejected.
CONCLUSION:
It was observed that there is no significant difference in rank assigned by respondents for various
Facilities.
AIM: To find out the amount of variation within each of these samples ,relative to the amount of
variation between the samples regarding the rank assigned by the employees about various
facilities.
TABLE 2.2.2.2 BENEFITS OF EMPLOYEE WELFARE
BENEFITS 1 2 3 4 5
Creates
efficiency
towards work
58 30 5 7 10
Improves
physical &
Mental health
29 44 19 12 6
Increases the
standard of
living
34 38 24 10 4
Loyalty
towards the
work
27 33 14 21 15
Promote
healthy
industrial
relationship
28 22 27 23 10



HYPOTHESIS (H
0
): There is no variation among the respondents in rating the benefits
HYPOTHESIS (H
1
): There is variation among the respondents in rating the benefits.
T=Total of all the individual values of n items.
Here , T=550 and n=25, k=5
Correction factor=(T)
2
/n=(550*550)/25
=12,100
Total SS(sum of squares)=sum of squares of all the observations - (T)
2
/n
=∑X
ij
2
-(T)
2
/n
SST=58
2
+29
2
+34
2
+27
2
+28
2
+30
2
+44
2
+38
2
+33
2
+22
2
+5
2
+19
2
+24
2
+14
2
+27
2
+7
2
+12
2
+10
2
+21
2
+
23
2
+10
2
+6
2
+4
2
+15
2
+10
2
-12100
=16354-12100
= 4254
SS BETWEEN=∑(T
j
)
2
/n
j
--(T)
2
/n
= (176)
2
/5+(167)
2
/5+(89)
2
/5+(73)
2
/5+(45)
2
/5
=6195+5577.8+1584.2+1065.8+405-12100
=14828-12100
=2728
SS WITHIN==∑X
ij
2
-

∑(T
j
)
2
/n
j

= 16354-14828
= 1526
ONE –WAY ANOVA TABLE
SOURCES
OF
VARIATION
SUM OF
SQUARES
DEGREES
OF
FREEDOM
MEAN SQUARE F-ratio F-RATIO
(5% F-
limit)

BETWEEN
SAMPLES

2728


(k-1)
(5-1)=4

2728/4= 682

682/76.3
=8.93

F(4,20)
=2.87

WITHIN
SAMPLES

1526

(n-k)
(25-5)=20

1526/20=76.3

TOTAL 4254 (n-1)
(25-1)=24

At 5% level of significance,the tabulated value is 2.87
Calculated value =8.93
Therefore ,
Calculated value(8.93) > tabulated value(2.87)
Hence ,H
0
is rejected and H
1
is accepted.
CONCLUSION:
It was observed that there is variation among the respondents in rating the benefits.










CHAPTER III
SUMMARY
AND
CONCLUSION








3.1 FINDINGS OF THE STUDY
1) It was found that 0% of respondents belongs to less than 20 years ,25 % of respondents
belongs to 21-25 years,41% of respondents belongs to 26-35 years,26% of the respondents
belongs to 36-50 years and 8% of the respondents belongs to above 50 years.

2)67% were Male employees and 33% were Female employees.

3) 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in the
category of Post graduate, 5% of respondents fall in the category of Others.
4) 22% of respondents have 1-5 yrs experience, 39% of respondents have 6-10 yrs experience,
30% of respondents have 11-20 yrs experience, 9% of respondents have above yrs experience.
5) 15.45% of respondents are having income 10000-20000/month, 33.64% of respondents are
having income 20001-30000/month, 38.18% of respondents are having income 30001-
40000/month, 12.73% of respondents are having income 40001-50000/month and 0% of
respondents having income above 50000/month.
6) 72.73% were aware of various welfare measures provided by the company and 27.27% were
not aware of various welfare measures provided by the company.
7) 45.45% of the respondents rated medical facility as the first most benefitted facility, 45.45%
of the respondents rated educational facility as the second most benefitted facility, 36.36% of the
respondents rated housing facility as the third most benefitted facility, 25.45% of the respondents
rated recreation facility as the fourth most benefitted facility and 35.45% of the respondents rated
travelling facility as the fifth most benefitted facility
8) For routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of the
respondents are satisfied, for First aid 11.82 % of the respondents are highly satisfied, for
medicine supplied 16.36 % of the respondents are highly satisfied,For Ambulance service 12.73
% of the respondents are highly satisfie
9)Most of the respondents are satisfied with over all medical facility provided.

10).For the Reimbursement of tuition fee 30 % of the respondents are highly satisfied, 50.91 %
of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of the
respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for
scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are
satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and
0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the
respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the
respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents
are highly dissatisfied.
11) Most of the respondents are satisfied with over all Educational facility provided.
12) For quality of food 15.45 % of the respondents are highly satisfied, 60% of the respondents
are satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied
and 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of the
respondents are highly satisfied, 57.27% of the respondents are satisfied, 24.55% of the
respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0 % of the respondents
are highly dissatisfied, for price of the food 15.45 % of the respondents are highly satisfied,
54.54 % of the respondents are satisfied, 23.64 % of the respondents are neutral, 5.45 % of the
respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied.
13) Most of the respondents are satisfied with the overall canteen facility provided
14)56.36% of respondents are satisfied with the housing facility provided and 43.64% of the
respondents are not satisfied with the housing facility provided.
15) 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondents
values clubs as beneficial recreation and 12.73 % of the respondents values sports events as a
beneficial recreation .
16)60% of the respondents rated first for Drinking water ,31.82 % of the respondents rated
second for seating arrangement,11.82 % of the respondents rated third for lighting,18.18% of the
respondents rated fourth for first aid appliances,13.64% of the respondents rated fifth for latrines
& urinals,13.64% of the respondents rated six forcanteen,18.18% of the respondents rated seven
for washing place,7.27% of the respondents rated eight for spittoons,12.73% of the respondents
rated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.

17) For 52.73 % of respondents welfare creates efficiency towards work,for 40% of the
respondents welfare improves Physical and Mental health, for 24.55% of the respondents
welfare promotes healthy Industrial relationship, for 19.09% of the respondents welfare creates
Loyalty towards the work and for 4% of respondents welfare increases standard of living.


18)Most of the employees opined that welfare measures plays as a motivational factor.
19)67.27% of respondents are occasionally asked for the feedback about the welfare
measures,18.18% of respondents are often asked for the feedback and 14.55 % of the
respondents are never asked for the feedback.
20)18.18% the welfare requirement is determined by observation, 40% the welfare requirement
is determined by suggestion, 8.18% the welfare is determined by interview and 33.64% the
welfare requirement is determined by performance.

21) 65.45% of the respondents are satisfied with overall welfare measures provided and 34.55%
of the respondents are not satisfied with overall welfare measures provided.



















3.2 SUGGESTIONS
1. The Management has to improve the quality and adequate items of the food which is one
of the most important basic amenities and it helps to satisfy the employees.
2. The Number of spittoons provided at the work place is not sufficient, so the company has
to increase the number of spittoons which keeps the environment clean.
3. Rest room facility has to be sufficiently provided.
4. Housing facility can be improved.
5. Adequate number of first aid appliances has to be provided.

















3.3 CONCLUSION
Employee welfare measures are advocated to maintain a strengthen manpower both
physically and mentally. The study of various welfare measures brings in to light that the present
measures taken by the company. The improvement in working condition are suggested to
improve effectiveness of the employee welfares measures like canteen facility, drinking water,
spittoons, rest rooms and housing facilities which in turn would build the morale and increase
the productivity of the employees .

























BIBLIOGRAPHY







BOOKS REFERENCES:
1. Ganasekaran.P, 1
ST
Edition, 2008, Labour Laws, Aruma Pathippagam, Page No: 46-59.

2. Kothari C.R, 2
ND
Edition, 2004, Research Methodology Methods and techniques, New
age international (P) Ltd, Page No: 1-7.

3. Punekar.S.D, 12
TH
Edition, 1999, Labour Trade Unionism and Industrial Relations,
Himalaya Publishing House, Page No. 51-60.

WEBSITE REFERENCES:
www.google.com
www.wikipiedia.com
www.educationplus.com
www.scribd.com
CORPORATE REFERENCES:
www.icf.gov.in









APPENDIX










QUESTIONNAIRE
A STUDY ON “EMPLOYEE WELFARE MEASURES”IN
INTEGRAL COACH FACTORY-CHENNAI
Dear Sir /Madam,
I am M.Thamarai selvi ; As a part of my curriculum I am doing my summer project on the title
“Effectiveness of Employee welfare measures “ in your organization .I would be grateful if you
kindly spare your precious time to answer the queries.
1. Name:
2. Age:
a) Below 20years b) 20-25years c) 26-35years d) 36-50years e) Above 50 years
3. Gender:
a)Male b)Female
4. Educational qualification:
a) Degree /Diploma b) Post graduate c) other
specify_____________________
5. Designation: ________________________________
6. Years of service:
a) 1-5 years b)6-10 years c)11-20 years d)Above 20 years
7. Monthly Income:
a) 10000-20000 b) 20001-30000 c) 30001-40000 d) 40001-50000 e) 50001 & Above
8) Are you aware of various welfare measures provided by ICF?
a) Yes b) No
8.1) what are all the Welfare measures you aware of?

______________________________________________________________________________
9) Rank the following facility that benefits you the most?
Facilities 1 2 3 4 5
Medical
Education for
children

Housing
Travelling
Recreation



10) Rate the satisfaction level towards Medical facilities provided by ICF
Medical
facilities
Highly
satisfied
satisfied Neutral Dissatisfied Highly
Dissatisfied
Routine
checkup

First aid
Medicine
Supplied

Ambulance
service


11) Are you satisfied with overall Medical facilities provided by the company?
a) Yes b) No
12) Rate the satisfaction level towards Educational facilities provided by ICF
Educational
facilities
Highly
satisfied
satisfied Neutral Dissatisfied Highly
Dissatisfied
Reimbursement
of Tuition Fee

Scholarship
Educational
loan


13) Are you satisfied with overall Educational facilities provided by the company?
a) Yes b) No


14) Rate the satisfaction level towards Canteen facility provided by ICF
Canteen
facilities
Highly
satisfied
satisfied Neutral Dissatisfied Highly
Dissatisfied
Quality of
food

Quantity of
food

Price

15) Are you satisfied with overall Canteen facilities provided by the company?
a) Yes b)No

16) Are you provided with the Housing Loans?
a) Yes b) No

17) Are you satisfied with the housing facility provided?
a) Yes b) No

18) What is the eligibility for availing housing facility?
______________________________________

19) Which recreation facility values/Benefits you the most?
a)Holiday Homes
b) Clubs
c) Sports Events

20) Rank the following Intramural facilities in accordance to your satisfaction level.
Facilities 1 2 3 4 5 6 7 8 9 10
Drinking
water

Seating
arrangement

First aid
appliances

Latrines &
Urinals

Spittoons
Lighting
Washing
Place

Changing
rooms

Rest rooms
Canteen


21) According to your perception please rate the following benefits of employee welfare
BENEFITS 1 2 3 4 5
Creates
efficiency
towards work

Improves
physical &
Mental health

Increases the
standard of
living

Loyalty
towards the
work

Promote
healthy
industrial
relationship


22) Does welfare benefits provided by the organization plays as a motivational factor?
a) Yes b) No
23) How often does the organization get feedback from you towards the welfare measures?
a) Often b) Occasionally c) Never
24) How does the company determine your welfare requirements?
a) Through Observations b) Through Suggestions c) Through Performance
d) Through Interview
25) Are you satisfied with the overall welfare measures provided by the organization?
a) Yes b) No
25.1) If no, why__________________________________________________________
26) Do you have any suggestions to improve the current welfare measures?
If so, kindly give your suggestion_______________________________________________
__________________________________________________________________________
__________________________________________________________________________


Sign up to vote on this title
UsefulNot useful