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Amitesh Raj

406A, Sterling Whitefield, Whitefield, Kondapur, Hyderabad

Mobile: +91 9966235650 Mail-ID:

A qualified and seasoned IT professional, having over 10 years of rich and insightful experience,
initiating career in Europe and working for over 5 years in International (Europe, USA)
environment, involved in Project Participation/Management of Application
Development/Enhancement/Service Support for Telecom domain, gaining strong expertise in
OSS/BSS solution and Customer Service Centric (CSM/CRM) solution based projects.

A post graduate (M.C.A.) after graduation (B.Sc. – Statistics), supplemented with professional
training & certifications

Seeking senior level technical leadership challenges as


Target Sector: IT/Telecom

Professional Competence


• Trained and certified as Sun Certified Java Programmer (SCJP) – 2007; and on HP-UX 10 systems
administration (Brainbench) - 1999
• Further trained on Advanced programming in the Unix environment; Administration, Tuning & Client-
Server programming on Bea-Tuxedo; Singl.eview configuration & administration’ Infinys Customer
Service Management/Order Management (CSM/OM) product (functional overview, product
configuration) and Workshop for Business Analysts in Telecom domain
• Core Strength: Extensive Participation in large number of Development/Enhancement/Service
Support projects; Strong expertise in Product Development Cycle; Proficient in all phases of SDLC;
Pre-sales technical Support; Extensive knowledge of wide variety of development tools, frameworks
and processes; Conversant with Agile Software Development Methods; Currently playing the role of
Scrum Master
• Special Competence: Business Process Analysis & Mapping, Business Model framework development,
Defining Functional Specifications; Proficient in architecting, prototyping and designing of large
systems; Strong expertise on planning, prototyping and designing Integration of systems in OSS/BSS;
Implementation of Security & Data Protection Standards
• Product Life Cycle: Conceive (Requirement Capture, Specification, Concept design), Design
(Software Design Documentation, Prototype Development & Analysis, Tool Design), Realize (Project
Planning/Estimation, Product Development Management, Product Testing, Service (Product Delivery
and Service Support), Implementation and making systems go live.
• Software Development Life Cycle: Analysis & Study of Business Requirements, Technical &
Functional Specifications, Data/Interface/Process Design, Module/Interface Development, Testing,
Integration, Implementation along with Service Support
• Business Development: Analysis & Study of RFP/RFQ, Architecting Solution, Proposal Development,
Proof of Concept/Product Presentation, Technical Negotiation, Expectation Management, Client
Satisfaction & Relation Management
• Project Record: Participation/Management of over 23 Projects, involving
Development/Enhancement/Performance Tuning/Service Support of Telecom Applications including
Customer Service Management/Order Management Products, Customer Care module for Combophone,
CRM & Billing Applications, Systems Integration, OSS/BSS solutions etc to name a few
• Team Leadership: Planning, tasking, scheduling, monitoring, assessing, evaluating, motivating,
mentoring & training
• Team Player: Fast learning curve and strong analytical, decision making, problem solving,
visualizing, negotiating, communication & interpersonal skills
• Technical Skills
• Operating Systems: HP-UX 10.x, 11.x, Sun Os 2.x, Aix, Linux, Windows 2000, XP, NT
• Languages: C, C++, Java, ProC*, SQL, PL/SQL, Sev EPM
• Scripting Tools: Awk, SeD, Unix Shell Scripting, Perl, Python, Jython, Ruby
• Databases: Oracle (8.x, 9i, 10g), MySQL 5.0

• Development/Design Tools: Lex, Yacc, Make, Imake, FastCopy, Ant, UML,
• Performance Tuning Tools: r, dtrace, Insure++, CXPerf, Glance
• Revision Control Tools: RCS, SCCS, CVS, Synergy/CM 6.3,6.4, ClearCase
• Testing/Quality Tools: CPP Unit, JUnit, find-bugs, cobertura, JRat, JDepend, JMock, HTTPUnit,
• Web Tools: JSP, JSF, Servlets, XML, EJB, JMS, WebServices,
• Web Frameworks: Spring, Spring Batch, Spring integration, Velocity, Digester, dom4j, log4j,
Jasper, iReports, Hibernate, iBatis, Google Web Toolkit
• IDE: Eclipse, NetBeans, C++ Visual Studio, Rational Rose
• Middle-ware/Containers: BEA-Tuxedo (6.5, 7.1, 8.1), Weblogic (8.1,9.1,10), Tomcat, Glassfish,
JBoss, Oracle Advanced Queues

Project Summary (Select)

• CSM5.0 Customer Readiness

Organization: Solution design and technical pre-sales support at Convergys
Duration: Ongoing since (Oct 2008)
Team Size: 4 resources
Environment: UNIX, WIN XP platform with Java
Details: CSM5 which will be the CRM product in Infinys suite of products, from Convergys, is
being readied for a launch. Prepare demo scripts for key product differentiators. Pre-integrate
CSM5 with other products in the Infinys suite. Determine gaps in the system by studying
customer requirements from their RFPs. Provide feedback to the product team for additional
features in the system. Provide real time/deferred integration solutions. Provide solutions for new
features or improvement of existing features.
Role: Solution architect/designer defining and implementing E2E scenario's, lead integration of
Please refer to the Annexure for further details on other Projects during the career

Career Profile

Convergys IMG India Ltd., Hyderabad

Sr Analyst - Systems, (Dec 2004 onwards)

Starting with the Sprint BU (Dec 2004 to May 2006), involved in various projects viz. Combophone
(a dual mode phone being launched for enhanced services by sprint), P2K (a billing system from
Convergys) etc; moved over to the CSM (R&D) in June 2006 and report to Sr. Manager, mentoring
3 resources.

• Primarily responsible for requirement discovery and Solutions and Systems architecture.
• Involved in determining reuse, abstraction, refactoring during construction.
• Responsible for use case determination, best fit solutions, capacity requirements, and
performance implications.
• Technical Pre-sales support for CSM5, a CRM product in Infinys product suite.
• Providing technical and thought leadership
• Providing Product support, while participating in development, coding and review of critical
pieces of the system.

Select Achievement:
• Successfully Improved System Performance to support 70 million customers in a stress
test with 200,000 transactions in a day.
Previous Employments

Organization Duration Designation

Reliance Infocom Ltd., Navi Mumbai Sep 2003 to Dec Sr Analyst
Amdocs USA, Kansas City, USA Oct 2001 to Sep Team Leader
Amdocs Cyprus, Limassol, Cyprus Jul 1998 to Oct 2001 Team Leader


M.C.A., from Department of Computer Science, University of Pune (1998)

B.Sc. (Statistics), from Banaras Hindu University (1995)

Date of birth: 28-06-1973; Languages Known: Hindi, English, and French

Location preference: Pune