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Lawrence Berment

1458 S. Norton Ave.

Los Angeles, CA 90019

Dear Employer:

In response to your advertisement regarding the available positions in your
organization. I am enclosing a resume for your review. Please consider this letter as my
formal application presenting my background and experience.

I have over 6 years experience in the IT/Technical support and 3 years hands on network
installation and configuration , and I am well versed in many other areas as well. I have
considerable experience in dealing with tech support situations such as on site troubleshooting
and remote troubleshooting as well, and a thorough knowledge of the process and procedures in
a corporate environment. If I don’t know something I want to learn it! I work well with people
and enjoy getting the work at hand completed.

Below is a list of other skills I posses extensive experience with:

Small circuit welding and soldering -- RJ45, CAT5e, CAT6e , Terminal and Keystone jack
termination -- Patch panel configuration -- Gateway and Firewall configuration -- Remote
Surveillance Configuration -- Wireless access points and Gateway configuration -- Photoshop --
Adobe Premiere -- Sound Forge -- Acid -- Pro Tools -- Garage Band -- Mac Trouble shooting
and Networking -- Dry wall work --

May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.

Thank you for your time and consideration.


Lawrence Berment
1458 S. Norton Ave. Cell: (213) 291-4724
Los Angeles CA. 90019 E-mail:

Lawrence Berment
Dec 2008 - Present Arnold & Porter LLP (Lexmark) Los Angeles, CA
Site Operations Specialist
 Provide technical support for work stations and approximately 50 printers at location, as well as providing
remote support for San Francisco and Denver offices
 Monitor all Printers through web based application
 Toner replenishment
 Trouble shooting and repair
 Maintenance Kit installation
 Clearing paper jams
 Preventive maintenance, include changing Charge Roll, Transfer Roll and Clean Printer drum for toner
 Setup service for off site locations.
 Supply ordering and inventory for all offices

October 2007- Dec 2008 Global Education Academy Los Angeles, CA
Safety and Technology Advisor
Provided technical support throughout the school
Safety inspection and reports
Provided support for behavior and academic intervention to students in grades K-3rd.
Scheduled and met with school maintenance and repair team to ensure all repairs meet school and safety
Afterschool program coordinator
Planned and implemented enrichment program for all grade levels.
Lead Co-teacher – advised and monitored co-teachers to ensure adequate support is provided in the
Inventory management: responsible for checking and placing orders for all supplies and equipments regarding
teacher support
Printer Maintenance & Repair - Fuser Kit, roller, toner replacement

March 2007 – September 2008 CompuNet Computers Los Angeles, CA
Computer Technician and Installations
Built and Repaired PC’s and Laptops
Installation of Car Stereos and Auto Entertainment Systems
Custom Car Alarm System Installations
Installation of Remote Security monitoring systems
Feb. 2006 – March 2007 Volvo Of Los Angeles Los Angeles,
Service Advisor / Tech Support
Greeted each customer in a prompt and courteous manner. Updated customers on current wait time.
Provided technical support for all PC’s and electronic devices used by staff on premises
Scheduled appointments using dealership approved forms
Secured agreements from customers before submitting repair, cover cost estimate, and informed customers of
approximate time of completion.
Confirmed and reviewed repair checklist with customers to ensure problems have been resolved.

January 2005 – September 2005 Pep Boys Auto Los Angeles,
Auto Technician
Vehicle Repair
Electronic Systems Diagnostics
Aftermarket Part Installations
Installation of electrical accessories
Technical support and over the phone troubleshooting
Worked with programs such as: Reynolds & Reynolds, Mitchell On Demand, All data , and ADP
Promoted to Service Advisor in May 2005
Held a CSI (Customer Satisfaction Inquiry) of 100 %
Log customer and vehicle Information in computers to prepare for vehicles to be serviced
Worked directly with customers on the phone and in person to provide recommendations and advisement on
needed services for the vehicles

June 2003 – January 2005 CompuNet Los Angeles,
Computer Technician and Installations
Built and Repaired over 1000 PC’s
Installation of over 300 Car Stereos
Custom Performance parts Installations
Custom Car Alarm System Installations
Custom Car Entertainment System Installations
Installation of Remote Security monitoring systems

January 1999 – June 2003 LAUSD (Los Angeles High) Los Angeles, CA
Network Technician
Repaired and programmed of over 600 PC’s
Setup operation of all A/V equipment for school plays and events
Network Terminating (CAT-5)
Access Point setup and configuration
Remote and Local Server setup and configuration
Worked with Programs such as: Windows NT,95,98,ME,2000,XP, Solaris, Mac, and Red Hat Linux
Guided students through various computer workshops, tutored students on a daily basis with their computer
needs and usage
Other Qualifications:
Foreign Language - Spanish (Spoken)
CPR/AED Certified for Professional Rescue
Currently working towards my Bachelor of Science degree at The Arts Institute
of California-Hollywood