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By Glenn Greenwald 24 Feb 2014, 6:25 PM EDT

DISPATCHES
How Covert Agents Inltrate the
Internet to Manipulate, Deceive, and
Destroy Reputations
A page from a GCHQ top secret document prepared by its secretive JTRIG unit
One of the many pressing stories that remains to be told from the Snowden archive is
how western intelligence agencies are attempting to manipulate and control online
discourse with extreme tactics of deception and reputation-destruction. Its time to tell
a chunk of that story, complete with the relevant documents.
Over the last several weeks, I worked with NBC News to publish a series of articles about
dirty trick tactics used by GCHQs previously secret unit, JTRIG (Joint Threat Research
Intelligence Group). These were based on four classified GCHQ documents presented to
the NSA and the other three partners in the English-speaking Five Eyes
alliance. Today, we at the Intercept are publishing another new JTRIG document, in full,
entitled The Art of Deception: Training for Online Covert Operations.
By publishing these stories one by one, our NBC reporting highlighted some of the key,
discrete revelations: the monitoring of YouTube and Blogger, the targeting of
Anonymous with the very same DDoS attacks they accuse hacktivists of using, the use
of honey traps (luring people into compromising situations using sex) and destructive
viruses. But, here, I want to focus and elaborate on the overarching point revealed by
all of these documents: namely, that these agencies are attempting to control,
infiltrate, manipulate, and warp online discourse, and in doing so, are compromising
the integrity of the internet itself.
Among the core self-identified purposes of JTRIG are two tactics: (1) to inject all sorts of
false material onto the internet in order to destroy the reputation of its targets; and (2)
to use social sciences and other techniques to manipulate online discourse and activism
to generate outcomes it considers desirable. To see how extremist these programs are,
just consider the tactics they boast of using to achieve those ends: false flag
operations (posting material to the internet and falsely attributing it to someone else),
fake victim blog posts (pretending to be a victim of the individual whose reputation
they want to destroy), and posting negative information on various forums. Here is
one illustrative list of tactics from the latest GCHQ document were publishing today:
Other tactics aimed at individuals are listed here, under the revealing title discredit a
target:
Then there are the tactics used to destroy companies the agency targets:
GCHQ describes the purpose of JTRIG in starkly clear terms: using online techniques to
make something happen in the real or cyber world, including information ops
(influence or disruption).
Critically, the targets for this deceit and reputation-destruction extend far beyond
the customary roster of normal spycraft: hostile nations and their leaders, military
agencies, and intelligence services. In fact, the discussion of many of these techniques
occurs in the context of using them in lieu of traditional law enforcement against
people suspected (but not charged or convicted) of ordinary crimes or, more broadly
still, hacktivism, meaning those who use online protest activity for political ends.
The title page of one of these documents reflects the agencys own awareness that it is
pushing the boundaries by using cyber offensive techniques against people who
have nothing to do with terrorism or national security threats, and indeed, centrally
involves law enforcement agents who investigate ordinary crimes:
No matter your views on Anonymous, hacktivists or garden-variety criminals, it is not
difficult to see how dangerous it is to have secret government agencies being able to
target any individuals they want who have never been charged with, let alone
convicted of, any crimes with these sorts of online, deception-based tactics of
reputation destruction and disruption. There is a strong argument to make, as Jay
Leiderman demonstrated in the Guardian in the context of the Paypal 14 hacktivist
persecution, that the denial of service tactics used by hacktivists result in (at most)
trivial damage (far less than the cyber-warfare tactics favored by the US and UK) and
are far more akin to the type of political protest protected by the First Amendment.
The broader point is that, far beyond hacktivists, these surveillance agencies have
vested themselves with the power to deliberately ruin peoples reputations and disrupt
their online political activity even though theyve been charged with no crimes, and
even though their actions have no conceivable connection to terrorism or even
national security threats. As Anonymous expert Gabriella Coleman of McGill University
told me, targeting Anonymous and hacktivists amounts to targeting citizens for
expressing their political beliefs, resulting in the stifling of legitimate dissent.
Pointing to this study she published, Professor Coleman vehemently contested the
assertion that there is anything terrorist/violent in their actions.
Government plans to monitor and influence internet communications, and covertly
infiltrate online communities in order to sow dissension and disseminate false
information, have long been the source of speculation. Harvard Law Professor Cass
Sunstein, a close Obama adviser and the White Houses former head of the Office of
Information and Regulatory Affairs, wrote a controversial paper in 2008 proposing that
the US government employ teams of covert agents and pseudo-independent advocates
to cognitively infiltrate online groups and websites, as well as other activist groups.
Sunstein also proposed sending covert agents into chat rooms, online social networks,
or even real-space groups which spread what he views as false and damaging
conspiracy theories about the government. Ironically, the very same Sunstein was
recently named by Obama to serve as a member of the NSA review panel created by the
White House, one that while disputing key NSA claims proceeded to propose many
cosmetic reforms to the agencys powers (most of which were ignored by the President
who appointed them).
But these GCHQ documents are the first to prove that a major western government is
using some of the most controversial techniques to disseminate deception online and
harm the reputations of targets. Under the tactics they use, the state is deliberately
spreading lies on the internet about whichever individuals it targets, including the use
of what GCHQ itself calls false flag operations and emails to peoples families and
friends. Who would possibly trust a government to exercise these powers at all, let
alone do so in secret, with virtually no oversight, and outside of any cognizable legal
framework?
Then there is the use of psychology and other social sciences to not only understand,
but shape and control, how online activism and discourse unfolds. Todays newly
published document touts the work of GCHQs Human Science Operations Cell,
devoted to online human intelligence and strategic influence and disruption:
Under the title Online Covert Action, the document details a variety of means to
engage in influence and info ops as well as disruption and computer net attack,
while dissecting how human beings can be manipulated using leaders, trust,
obedience and compliance:
The documents lay out theories of how humans interact with one another, particularly
online, and then attempt to identify ways to influence the outcomes or game it:
We submitted numerous questions to GCHQ, including: (1) Does GCHQ in fact engage in
false flag operations where material is posted to the Internet and falsely attributed to
someone else?; (2) Does GCHQ engage in efforts to influence or manipulate political
discourse online?; and (3) Does GCHQs mandate include targeting common criminals
(such as boiler room operators), or only foreign threats?
As usual, they ignored those questions and opted instead to send their vague and
nonresponsive boilerplate: It is a longstanding policy that we do not comment on
intelligence matters. Furthermore, all of GCHQs work is carried out in accordance with
a strict legal and policy framework which ensures that our activities are authorised,
necessary and proportionate, and that there is rigorous oversight, including from the
Secretary of State, the Interception and Intelligence Services Commissioners and the
Parliamentary Intelligence and Security Committee. All our operational processes
rigorously support this position.
These agencies refusal to comment on intelligence matters meaning: talk at all
about anything and everything they do is precisely why whistleblowing is so urgent,
the journalism that supports it so clearly in the public interest, and the increasingly
unhinged attacks by these agencies so easy to understand. Claims that government
agencies are infiltrating online communities and engaging in false flag operations to
discredit targets are often dismissed as conspiracy theories, but these documents leave
no doubt they are doing precisely that.
Whatever else is true, no government should be able to engage in these tactics: what
justification is there for having government agencies target people who have been
charged with no crime for reputation-destruction, infiltrate online political
communities, and develop techniques for manipulating online discourse? But to allow
those actions with no public knowledge or accountability is particularly unjustifiable.
Documents referenced in this article:
The Art of Deception: Training for a New Generation of Online Covert Operations