The Tata Communications Experience

Sept ‘08

© 2008 Tata Communications Transformation Services, Ltd. All Rights Reserved.

Introduction to Wi-Fi Challenges Tata Communications Wi-Fi Experience
Scale Features Network Architecture NOC Architecture OSS/BSS Architecture Implementation Methodology Sample Implementations Key Achievements

TCTS Value Proposition


Introduction to Wi-Fi
Introduction to Wi-Fi
Wi-Fi is the trade name for wireless broadband technology It is based on 802.11 wireless network standards
Protocol 802.11a 802.11b 802.11g Frequency Throughput (GHZ) (Mbps) Modulation 5 2.4 2.4 5, 2.4 55 11 55 248 OFDM DSSS OFDM OFDM

Wi-Fi Market Scenario
Increasing use of consumer broadband Consumer demand for
Mobility Value added features & applications


Benefits of Wi-Fi
Improves flexibility & scalability Reduced set-up cost Incremental revenue stream for the service provider Removes need for structural cabling

Number of us ers  

350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 2004 2005 2006 2009

Y ear

Wi‐F i

Challenges | Implementing Wi-Fi Services
Vendor and technology evaluation

Provision of various applications and features

Typical challenges faced

Network optimization design & Performance monitoring

Expansion & Alliances

TCTS possesses the requisite experience of large scale Wi-Fi deployment for its parent company Tata Communications TCTS can partner with a carrier and leverage its expertise and global alliances for Wi-Fi deployment


Tata Communications Wi-Fi Experience

© 2008 Tata Communications Transformation Services, Ltd. All Rights Reserved.

Scale | Wi-Fi
Leading provider of wireless internet services in the country

Collectively operates over 60,000 wireless hotspots around the world through its association with WBA*

Over 500 hotspots and over 6000 Access Points across all the major cities of the country Extensive coverage across high potential and footfall locations: airports, hotels, cafés, malls, stadium, educational institutes

* WBA: Wireless Broadband Alliance is common commercial, technical and marketing framework for wireless broadband technologies and drive its adoption worldwide (For more details please refer Annexure A)

Features | Wi-Fi service
Open Standards Based on IEEE 802.11 protocol Throughput ranging from 11Mbps to 55 Mbps to 300 Mbps Interoperable Nomadic Support for all popular security encryption standards such as WEP, WPA, WPA2, AES, TKIP, 802.11i Security Network security by hardened firewall with intrusion detection and active filtering Rogue access point detection (notifies the NOC of unauthorized access points) Support for various authentication standards Authentication

Quality of Service

“Class of Service” enabling provision of value added services in the future Multiple SSID VLAN support making the solution more future proof


Network Architecture
AAA Server AAA Server

Data Network
WEB Server WEB Server

Data Network

Metro Ethernet Network
Metro Ethernet DSL


Access Point Wi-Fi coverage Wi-Fi subscribers

Access Point Wi-Fi coverage

DSL Access Point Router

Wi-Fi subscribers

Access Point

DSL network

Wi-Fi subscribers connect to the access point within that coverage area Access Point is in turn connected to the AAA server & web server via the data network. Last mile backhaul connectivity can be either on Metro Ethernet or DSL (both scenarios depicted above) Subscriber authentication takes place at the AAA server; Internet access is through the web server Some of the key vendors deployed are Cisco, D-link, Proxim

NOC Architecture
Central NOC

Access points connect to the NMS via the data network on SNMP Some of the KPIs monitored: Uptime


MTTR Rogue Access Point detection Utilization
Monitored at access point level

Data Network

Remote RF interface MAC Layer Encryption Security Policies QoS Policies RF Management Mobility Management
Monitored at router level

Access Points Access Points

OSS/BSS Architecture | Modes of Authentication and Billing
1. Direct Billing (On Tata Communications Portal)
Tata Communications network

Wi-Fi coverage Access Point

AAA Server

Pre-paid platform

WEB Server

Wi-Fi subscribers

Users are authenticated at the AAA server Directed to the pre-paid server Amount from subscriber pre-paid card balance deducted Subscriber directed to web server for internet access


OSS/BSS Architecture | Modes of Authentication & Billing
2. Indirect Billing (On Customer Portal)
Wi-Fi coverage Access Point WEB Server Wi-Fi subscribers Tata Communications network

AAA Server

PMS server

Customer network set-up

Users are authenticated at the AAA server Directed to the customer PMS server for billing Internet access is through the web server


Implementation Methodology
Key inputs during RF planning:
No. of expected users Speed Throughput Link factor budget Clutter maps and terrain

Key parameters for vendor selection:
Open standards Security features Technical features such as throughput, speed, range etc Ease of OSS, BSS, NOC integration

Network planning Following design options based on RF survey output: • Indoor/ Outdoor/ Mix • Mesh Network Overall network design

Backhaul Design Following backhaul options available: Metro Ethernet DSL Satellite Third party backhaul

Vendor selection Selection of appropriate vendor and equipment based on design parameters

Installation & Commissioning Equipment installation and configuration Connectivity to backhaul network Provisioning and service activation

OSS / BSS evaluation & integration Following BSS design options available: • Pre-paid card option • Billing via customer billing set-up NOC integration


Sample Implementation for a Major Indian Airport
Highlight: Implementation of Value added services and security features along with basic internet service

Domestic and international traffic increasing at a rapid pace Internet usage rising rapidly Increasing need for “on-the-move” connectivity as well as waiting time utilization

Additional features provided
(1) Location-based services Location-wise advertisement management Mobile cameras and DVRs Streaming real time images to handheld PDAs (2) Internal operations On-the-job training Remote surveillance Wireless point of sale systems High-speed Intranet access Inventory management (3) Customer-facing applications Loyalty programs Promotions and on-line advertising On-line duty free shopping F&B applications (e.g., tableside checkout and ordering)

Wi-Fi enablement across the airport for seamless internet connectivity


Sample Implementation for a Premium Indian Hotel
Highlight: Network re-engineering lead to optimization of network and reduction in operating costs

350 operational rooms, conference halls and restaurants 175 indoor Access Points already providing coverage to above Plan to add 120 more rooms in the hotel

Re-engineering of the existing architecture Deployment of mesh architecture Combination of outdoor as well as indoor APs to optimize coverage

Wi-Fi coverage for the additional new rooms planned Re-engineering of existing architecture to: Reduce number of Access Points while maintaining the same coverage Introduce redundancy in architecture

Cost effectiveness in deploying the mesh network 175 APs replaced by mix of Mesh & Ordinary Access Points 12 Mesh APs and 45 Ordinary APs Around 50% reduction in operating cost Redundancy over the network Better throughput & penetration Redundancy over the network Scalable network


Achievements | Key customers (India wide)
Presence across the country with over 500 hotspots First operator in the country to enable Wi-Fi across major airport terminals, stadiums, hospitals, educational institutes in the country Some of our prime customers are as shown below


Cafés and Restaurants

Educational Institute




Achievements | International Alliances
First and only Indian member of Wireless Broadband Alliance (WBA) Out- roaming services for customers travelling abroad Customers of other global operators able to roam at various our WiFi hotspots iPass* alliance Some of our key alliances are as shown below

BT(UK) Starhub (Singapore) NTT (Japan) Swisscom (Switzerland) T-mobile International (5 countries) T-mobile US Orange France Boingo (Aggregator) True Thailand

* iPass service enables a user to access a local number at local rates when travelling out of the country. Provided by global service provider iPass

For details on WBA, please refer Annexure A

TCTS Value Proposition

© 2008 Tata Communications Transformation Services, Ltd. All Rights Reserved.

Value Proposition

TCTS Portfolio and Skill Set:
(1) Resources
Engineering: Over 100+ skilled professionals with certifications and expertise on various technologies such as IP, TDM, RF, Satellite RF expertise from teams like Wimax, MMDS Operational Expertise: Over 100+ skilled professionals handling NOC for captive as well as third party from its world class delivery centers at Pune and Chennai Delivered huge benefits to customers Project Management Skills: End-to-end deployment of large-scale International project (2) OSS / BSS Integration Skills IT expertise through its group company (TCS) which will ensure better governance

Vendor Evaluation OSS / BSS integration

Network Planning and Implementation

Performance evaluation and network optimization

TCTS areas of expertise
Backhaul Planning Wi-Fi Network monitoring

(3) Partnership and Alliances
Alliances with top providers across the globe such BT, Vodafone TCTS possesses the requisite skill sets and is well equipped to deliver across all or any of the above areas. Global presence and reach is further strengthened by our parent company's active involvement in WBA which can be leveraged by customers
For details on WBA, please refer Annexure A

Thank You

© 2008 Tata Communications Transformation Services, Ltd. All Rights Reserved.

OFDM: Orthogonal Frequency Division Multiplexing DSSS: Direct Sequence Spread Spectrum WEP: Wired Equivalent Privacy WPA: Wi-Fi Protected Access AES: Advanced Encryption Standard TKIP: Temporal Key Integrity Protocol SSID: Service Set Identifier AAA: Authentication, Authorization and Accounting DSL: Digital Subscriber Line DSLAM: Digital Subscriber Line Access Multiplexer MTTR: Mean Time to Repair MAC: Media Access Control QOS: Quality of Service AP: Access Point SNMP: Simple Network Management Protocol PMS: Property Management Server


Annexure A| About WBA (www.wirelessbroadbandalliance.com)
Formed in 2003 to develop a common commercial, technical and marketing framework for wireless broadband technologies and drive its adoption worldwide Accelerate wireless broadband adoption through sharing knowledge and experience Collectively operates over 60,000 wireless hotspots around the world Provide an established and recognized brand representing quality and standards of service A continuously growing family of members
Currently 26 members with more in the process of getting inducted Includes the leading telecom service providers across Asia Pacific, Americas and Europe

Key Advantages
For Network operators Extend their customer reach, acquisition and retention. WBA members have sites in premium locations, most visited by business travellers such as airports, conference centres and hotels. WBA members gain increased global visibility of their premium sites, maximising their network usage vis-à-vis their local competitors. The WBA provides a forum for WBA members to come together to share learning and ideas, many of whom are leaders in wireless broadband deployment Users The WBA ensures customers get a consistent wireless broadband experience, at high quality locations, with the best secure connections, ease of access and reliability