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Unit 18 FACILITIES OPERATIONS AND MANAGEMENT

Facilities Operations and Management K/601/1801




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LO1 Understand the operational responsibilities of a facilities manager


Understand the operational responsibilities of a facilities manager Staff: structure and
responsibilities; employment terms and conditions; training and development; appraisal; legal
issues eg equal opportunities, discrimination, dismissal, working time regulations, transfer of
undertakings Buildings: uses; allocation of space; capacity; essential services and supplies
(mechanical, electrical, electronic); maintenance and repair (planned, preventative,
emergency/reactive); refurbishment and development; security Customers: identifying and
assessing needs; expectations and reactions; providing information and advice; providing
customer care and control; accessibility; safety and security; legal obligations and liabilities;
processing and monitoring sales and bookings; maintaining communication systems and
databases; ancillary services and sales Employer/funding agencies: private and/or public
ownership of facilities; management board/trustees; local authority; funding partnerships and
sources; financial management; personal contract and accountability; lines of management
responsibility; impact on facilities operations

1.1 assess the responsibilities of the facilities manager for staff engaged in facilities
operations

1.2 discuss the responsibilities the facilities manager has for operational aspects of the
building

1.3 assess the responsibilities the facilities manager has towards customers using the
facility


1.4 discuss the impact on facilities operations of employers and/or funding agencies




LO2 Understand the legal, health, safety and environmental obligations to be addressed
by facilities operations


Understand the legal, health, safety and environmental obligations to be addressed by facilities
operations Statutory regulations: types eg local authority, fire authority (expectations and
requirements), employment and insurance law, building and accessibility regulations,
compliance; licences, recording documentation Health and safety measures: risk assessment
procedures; regulations eg Control of Substances Hazardous to Health (COSHH); relevant
authorities eg Health and Safety Executive Inspectorate, Environmental Health Officer;
compliance; recording documentation Environmental and sustainability issues for facilities
operations: definition; principles (environmental, social, economic); costs and benefits (from
different perspectives) of planning and implementing changes as a result of environmental
impact assessments Measures to ensure a sustainable environment; examples of good
practice; local sourcing; implications for businesses and customers in general as well as for
facilities operations; environmentally-friendly operations within the context of the chosen
industry/operation

2.1 assess (from a country perspective) the statutory regulations that will affect facilities
operations in an agreed context

2.2 discuss the health, safety and environmental measures that must be implemented by
a facilities manager in a given context


2.3 discuss the documentation required to account for compliance with statutory
regulations and health, safety and environmental measures




LO3 Be able to use a range of administrative systems to support facilities operations


Be able to use a range of administrative systems to support facilities operations Information
processing: communication channels; ICT systems; property management systems (PMS);
management information systems (MIS); customer records; mailing lists/databases; archive and
record keeping Control systems: budgeting and accounting; purchases and sales; human
resources/manpower planning; staff wages; salaries; statutory contributions Building
management: multi-use considerations; planning and scheduling; marketing and publicity
functions; services management; maintenance and refurbishment schedules and records;
equipment and resources controls

3.1 develop and deploy effective systems for processing information and maintaining
communications

3.2 identify the control systems required for effective facilities operations within an
agreed context


3.3 discuss the systems needed by a facilities manager to support effective building
management



LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality
and effectiveness of the facilities

Be able to use appropriate criteria to carry out evaluation and review of the quality and
effectiveness of the facilities Criteria: qualitative; quantitative; objectives; targets Evaluation:
purpose; sources of information eg customers, colleagues, staff; management; methods of data
collection; types of written and oral feedback; accuracy; relevance; reliability; validity;
improvements and recommendations


4.1 establish appropriate criteria to evaluate the quality and effectiveness of facilities
operations


4.2 implement evaluation and review procedures to analyse the quality and effectiveness
of facilities operations



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