DECLARATION

I here by declare that this project report titled QUALITY OF WORK LIFE
sb!itted by !e to the depart!e"t o# $si"ess %a"a&e!e"t' Os!a"ia
U"i(ersity' )yderabad ' is a bo"a#ide *or+ "derta+e" by !e, It is "ot
sb!itted to a"y other "i(ersity or i"stittio" #or the a*ard o# a"y de&ree'
diplo!a-certi#icate or pblished a"y ti!e be#ore,
.a!e a"d address o# the stde"t /i&"atre o# the stde"t

ACKNOWLEDGEMENT
It &i(es !e pleasre to prese"t this report, This report is ot co!e o#
the stdy o" QUALITY OF WORK LIFE, I &ot spport #ro! !a"y people
*ithot their help I *old "ot ha(e &ot sccess, I *ish to record si"cere
appreciatio" a"d tha"+s to the!,
First o# all I *old li+e to tha"+s Mr. SRINIVASA SASTRY &ar'
pri"cipal' MALLA REDDY INSTITUTE OF MANAGEMENT #or
"derta+i"& this project *or+,
I a! also tha"+#l to N.V.SHARMA, MBA #aclty #or )!a"
Resorce' %alla Reddy I"stitte o# %a"a&e!e"t, Who helped !e thro&hot
!y stdy a"d helped !e i" a"alysis a"d i"terpretatio" o# data prepari"& the
#i"al dra#t,
I a! tha"+#l to Mr. J.RAVI KUMAR' head o# the depart!e"t o#
!aster o# bsi"ess ad!i"istratio" #or his e"cora&e!e"t a"d help thro&hot
the %,$,A corse,
I a! (ery &rate#l to Mr. V.V.NAIDU' /e"ior )R %a"a&er #or
helpi"& !e i" (arios steps a"d e"cora&i"& !e #or ha(i"& !e a" opport"ity
to *or+ i" their or&a"i0atio" o" a project,
Fi"ally' I a! (ery tha"+#l to all o# !y frie!" *hose
cooperatio" a"d s&&estio"s ha(e helped !e i" sccess#l co!plete o# this
project,
ABSTRACT
I" the era o# 1lobali0atio" o# !ar+et eco"o!y' hyper co!petitio" a"d "certai"ty o#
rapidly cha"&i"& e"(iro"!e"t the sccess o# a" Or&a"i0atio" depe"ds o" the strate&ies
adopted to i!pro(e the Qality o# Wor+i"& li#e o# e!ployees, A &ro*i"& "!ber o# todays
Ora"i0atio"s reco&"i0ed that Qality o# Wor+ Li#e is o"e o the h!a" resorce strate&ies to
pro!ote a"d !ai"tai" a" orderly at!osphere #or e!ployees to *or+ e##ecti(ely,
Qality o# Wor+i"& Li#e re#ers to the 2ality o# relatio"ship bet*ee" e!ployees a"d total
*or+ e"(iro"!e"t o# a" or&a"i0atio", QWL is a collecti(e respo"sibility o# the
!a"a&e!e"t' e!ployees' leaders o# the "io"' 1o(er"!e"t a"d beha(ioral scie"tists,
Qality o# Wor+i"& li#e i" a" Or&a"i0atio" is a #"ctio" o# !a"a&e!e"t practices that are
(aled by csto!ers,
Qality o# Wor+ Li#e pro&ra!s *he" i!ple!e"ted lead to &reater &ro*th a"d de(elop!e"t
o# the i"di(idal as a perso" as a prodcti(e e!ployee o# a" Or&a"i0atio"' de(elop trst
bet*ee" !a"a&ers a"d e!ployees' attract a"d +eep tale"ted sta##' bild stro"& e!ployee
co!!it!e"t' stre"&the" *or+ place lear"i"& a"d i!pro(e o(erall e##ecti(e"ess o# a"
Or&a"i0atio",
CONTENTS
3hapter 4 56 I.TRO7U3TIO. 6468
a, Objecti(es
b, .eed' /cope a"d i!porta"ce o# the stdy
3hapter 4 59 RE/EAR3) %ET)O7OLO1Y 6:46;
a, Research 7esi&"
b, 7ata /orce
c, Li!itatio"s
3hapter 4 5< OR1A.I=ATIO. >ROFILE 6?49?
3hapter 4 58 QUALITY OF WORK LIFE AT E3IL 9@485
3hapter 4 5: 7ATA A.ALY/I/ A I.TER>RETATIO. 864B5
3hapter 4 5B FI.7I.1/ A 3O.3LU/IO./ B64B<
3hapter 4 5; /U11E/TIO./ B84;6
A>>E.7I3E/
a, 3harts
b, Qestio""aire
3)A>TER C I
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INTRODUCTION
Qality o# *or+ li#e de"otes all the or&a"i0atio"al i"pts *hich ai! at the e!ployeeD
satis#actio" a"d e"ha"ci"& or&a"i0atio"al e##ecti(e"ess, $y the &lobali0atio" the !oder"
e!ployees are eEperie"ci"& distress, To !eet the challe"&es posed by prese"t sta"dards'
or&a"i0atio"al !st #ocs their atte"tio" i" bri"&i"& a bala"ce bet*ee" *or+ li#e a"d
perso"al li#e, The "derlyi"& ass!ptio" is that *or+ li#e bala"ce *ill lti!ately e"sre
Qality o# *or+ li#e,
/i&!"d Fred is co"sidered to be the #ather #i&re o# >sycho a"alysis, )is prescriptio" #or
a healthy perso" is a co!bi"atio" o# Liebe" "d Arbeite" that is Lo(e a"d Wor+,
I" prese"t *or+i"& e"(iro"!e"t the *or+ers are loo+i"& #or 2ality o# li#e as a sperior
h!a" e"dea(or, /ch e"dea(or calls #or a trade o## bet*ee" *or+ li#e a"d #a!ily li#e,
Today a" e!ployee desires *or+ to be !ore !ea"i"&#l a"d challe"&i"& becase 2ality is
the acid test, A Qality o# *or+ li#e &i(es a" opport"ity #or deep se"se o# #l#ill!e"t,
E!ployees see+ a spporti(e *or+ e"(iro"!e"t that *ill e"able the! to bala"ce *or+ *ith
perso"al i"terests, /ch bala"ce co"tribtes to sperior h!a" eEiste"ce i" a!ple !easre,
Qality o# *or+ li#e pro(ides a !ore h!a"i0ed *or+ e"(iro"!e"t, It atte!pts to ser(e the
hi&her order "eeds o# *or+ers as *ell as their basic "eeds, Qality o# Wor+ Li#e i"dicates
that the *or+ shold "ot ha(e eEcessi(ely "e&ati(e co"ditio"s, It shold "ot pt *or+ers
"der "de stress, It shold "ot da!a&e or de&rade their h!a""ess, It shold "ot be
threate"i"& or "dly da"&eros, Fi"ally it shold co"tribte to' or at least lea(e " paired'
*or+ers abilities to per#or! i" other li#e roles, /ch as citi0e"' spose a"d pare"t, That is
*or+ shold co"tribte to &e"eral social ad(a"ce!e"t,
E!ployees i" se(eral co!pa"ies that i"stitted Qality o# *or+ li#e eEperie"ced better
health a"d &reater sa#ety o" the job, Other be"e#its i"clded i!pro(ed e!ployee
satis#actio"' !orale' job i"terest' co!!it!e"t a"d i"(ol(e!e"t F i"creased opport"ity #or
i"di(idal &ro*th F &reater se"se o# o*"ership a"d co"trol o# the *or+ e"(iro"!e"t
de(elop!e"t o# !a"a&erial ability #or circle leaders' i!pro(ed co!!"icatio" i" the
or&a"i0atio" a"d &reater "dersta"di"& a"d respect bet*ee" !a"a&e!e"t a"d *or+ers,
The ter! Qality o# *or+ li#e has bee" applied to a *ide (ariety o# or&a"i0atio"al
i!pro(e!e"t e##orts, The co!!o" ele!e"ts see! to be'has &ood !a" i"dicates' a"
atte!pt to restrctre !ltiple di!e"sio"s o# the or&a"i0atio"al a"d to i"stitte a
!echa"is! *hich i"trodces a"d sstai"s cha"&es o(erti!e , Aspects o# the cha"&e
!echa"is! are sally a" i"crease i" proble! sol(i"& bet*ee" the "io" a"d !a"a&e!e"t
Respo"si(e"ess to e!ployee co"cer"s, I" e(ery or&a"i0atio"' people a"d their beha(ior
ass!es (ital role i" deter!i"i"& the per#or!a"ce a"d e##ecti(e"ess , *hile !a"y stdies
co"ce"trated o" physical a"d #i"a"cial per#or!a"ce o# or&a"i0atio", /tdies o" beha(ioral
aspects see!s to be i"ade2ate, /o' the atte!pts !st to "dersta"d the h!a" side o# the
e"terprise,
I" the prese"t sce"ario' *here the *orld is !o(i"& #ro! traditio"alisatio" to
!oder"i0atio"' co!pteri0atio" a"d &lobali0atio" there is a" i"te"se co!petitio", The
sitatio"s are beco!i"& !ore co!pleE a"d the !oder" e!ployees are eEperie"ci"&
distress, To !eet the challe"&es posed by prese"t sta"dards or&a"i0atio" !st #ocs their
atte"tio" i" bri"&i"& a bala"ce bet*ee" *or+ a"d #a!ily li#e,
The Qality o# *or+ li#e !o(e!e"t pro(ides a (ale #ra!e *or+ a"d a philosophy *hich
has a lo"& ter! i!plicatio" #or the h!a" de(elop!e"t a"d e"rich!e"t, It tries to bala"ce
both the *or+ a"d #a!ily li#e, )e"ce i"te&rated approach *ith re&ard to Qality o# *or+
li#e is re2ired #or the sccess o# a" i"di(idal a"d a" or&a"i0atio", This "derli"es the
"ecessity o# searchi"& stdies o" the "atre o# h!a" relatio"s a"d the proble!s o# h!a"
relatio"s a"d the proble!s o# h!a" beha(ior i" the or&a"i0atio" a"d s&&est !easres to
cope *ith the proble!s, )e"ce' a" i" depth o" aspects li+e Qality o# *or+ li#e ca" thro*
li&ht o" !a"y "o"4ide"ti#ied aspects o# h!a" beha(ior *hich !ay help i" "dersta"di"&
the isses i"(ol(ed a"d i!pro(i"& the o(erall per#or!a"ce o# these or&a"i0atio"s, There it
is #o"d that there is "eed to stdy i" &reater detail abot the topic,

NEED AND IMPORTANCE OF THE STUDY
Q#$%i&' (f )(r* %ife i+%#!e" &,e f(%%()i- fe$&#re".
Gol"tary i"(ol(e!e"t o" the part o# e!ployees,
Assra"ce o# "o loss o# jobs as a reslt o# the pro&ra!s
Trai"i"& o# e!ployees i" tea! proble! sol(i"&,
The se o# Qality circles *here e!ployees discss proble!s a##ecti"& the
>er#or!a"ce o# the *or+ a"d job e"(iro"!e"t,
E"cora&e!e"t o# s+ill de(elop!e"t,
/+ill trai"i"&
Respo"si(e"ess to e!ployee co"cer"s,
A//ROACH TO QUALITY OF WORK LIFE
The Qality o# *or+ li#e i"(ol(e!e"t traditio"ally has bee" closely ide"ti#ied *ith the job
redesi&" e##orts based o" socio4tech"ical syste!s approach, )o*e(er dri"& the 6@?5Ds the
co"cept o# Qality o# *or+ li#e has bee" broade"ed to i"clde a "!ber o# approaches
ai!ed at joi" decisio" !a+i"&, 3ollaboratio" a"d !tal respect bet*ee" !a"a&e!e"t a"d
e!ployees' i"creased ato"o!y at *or+ place' a"d sel# !a"a&e!e"t, Ths the Qality
3ircles adopted by Hapa"ese a"d I"dia" i"dstries as *ell as de!ocrati0atio" o# *or+
process tho&h sel#4re&lati"& ato"o!os &rops i" the /ca"di"a(ia" co"tries a"d U/A
are all co"sidered part o# this !o(e!e"t,
O$HE3TIGE/ OF T)E /TU7Y
6, To e(alate a"d a"alyse the Qality o# *or+ li#e i" E3IL,
9, To stdy the #actors-deter!i"a"ts o# Qality o# *or+ li#e,
<, To eEa!i"e the i!pact o# *el#are !easres o" Qality o# *or+ li#e,
8, To e(alate the aspects o# 2ality o# *or+ li#e a"d s&&est !easres i"
i!pro(i"& 2ality o# *or+ li#e,
/3O>E OF T)E /TU7Y
The ter! Qality o# *or+ li#e i" its broader se"se co(ers (arios aspects o# e!ploy!e"t
a"d "o"4e!ploy!e"t co"ditio"s o# *or+, The prese"t stdy *ill ai! at stdyi"& (arios
#actors *hich i"#le"ce Qality o# *or+ li#e i" E3IL, Altho&h the i!porta"t co!po"e"ts
o# Qality o# *or+ li#e *ere co!prehe"si(ely discssed, The stdy is depe"de"t o" the
opi"io" eEpressed by the !a"a&ers a"d sta## o# all the depart!e"ts o# the 3o!po"e"ts
7i(isio" that are *or+i"& at Electro"ic 3orporatio" o# I"dia Li!itedIE3ILJ,
Qality o# *or+ li#e
Qality o# *or+ li#e re#ers to #a(orable or "&o(er"able"ess o# the job e"(iro"!e"t #or
people ,The basic prpose is to de(elop jobs a"d *or+i"& co"ditio"s that are eEcelle"t
#or people as *ell as #or the or&a"i0atio",
Qality o# *or+ li#e i"cldes
Walto" proposed ei&ht co"ceptal cate&ories that to&ether !a+e p the 2ality o# *or+ li#e
Ade2ate a"d #air co!pe"satio"
/a#e a"d healthy *or+i"& co"ditio"s
I!!ediate opport"ity to se a"d de(elop h!a" capacities
/ocial i"te&ratio" i" the *or+ or&a"i0atio"
3o"stittio"alisatio"
Wor+ a"d total li#e space
/ocial rele(a"ce o# *or+ li#e
>ro!otio" a"d career pla""i"&
Ade2ate a"d #air co!pe"satio"
This re#ers to a&ai"st to jst a"d #air bala"ce bet*ee" e##orts a"d re*ard, The
co!pe"satio" helps i" !a"#actri"& helps i" !ai"tai"i"& a socially desirable sta"dard o#
li#e,I" I"dia sch labor le&islatio"s are pay!e"t o# *a&es act' 6@<B a"d !i"i!! *a&es
act' 6@8? e"sre ade2ate a"d #air co!pe"satio" to the e!ployees,
/a#e a"d healthy *or+i"& co"ditio"s
I" order to i!pro(e 2ality o# *or+ li#e the *or+ e"(iro"!e"t shold be #ree #ro! ha0ards
or other #actors deter!i"ed to healthy a"d sa#ety o# the e!ployees i" the *or+ place i"
I"dia is e"sred i" the #actories act' 6@8?' *hich lies do*" !i"i!! sta"dards o#
protectio" #ro! !achi"e a"d other ha0ards I"oise' polltio"' &ases etc,,J at the place o#
*or+,
I!!ediate Opport"ities to se a"d 7e(elop )!a" 3apacities
The *or+ today has beco!e repetiti(e a"d #ra&!e"ted, Qality o# *or+ li#e ca" be
i!pro(ed i# the job allo*s s##icie"t ato"o!y a"d co"trol' ses a *ide ra"&e o# s+ills a"d
abilities' pro(ides i!!ediate #eed bac+ to *or+ers to ta+e correcti(e actio" is see" as a
total acti(ity a"d pro(ides opport"ity to pla"' i!ple!e"t by hi!sel#,
/ocial i"te&ratio" i" the *or+ or&a"i0atio"
O"e o# the e##ecti(e"ess o# 2ality o# *or+ li#e is to &e"erate satis#yi"& ide"tity *ith the
or&a"i0atio" a"d de(elop a #eeli"& as sel# estee!, The (ariables that i"clcate these are
abse"ce o# hierarchical stats' opport"ity #or p*ard !obility' ope""ess a"d trst' a se"se
o# co!!"ity #eeli"& o" the job a"d #reedo! #ro! prejdice based o" seE' caste' race'
creed a"d reli&io",
3o"stittio"alisatio" i" the *or+ or&a"i0atio"
3o"stittio" &ara"tees as ri&ht to perso""el pri(acy' #ree speech' e2itable treat!e"t a"d
&o(er"a"ce by the Rle o# La* are "ecessary to pload to i!pro(e 2ality o# *or+ li#e
Wor+ a"d the Total li#e /pace
The de!a"d o# the *or+' li+e late hors' #re2e"t tra(el' 2ic+ tra"s#er are both
psycholo&ically a"d socially (ery costly to the e!ployee a"d his #a!ily sch phe"o!e"a
Accri"& o a re&lar basis "ecessarily depress the 2ality o# *or+ li#e,
/ocial rele(a"ce o# *or+ li#e
The or&a"i0atio" lac+ o# co"cer" #or social cases li+e *aste disposal' lo* 2ality prodct'
o(er4a&&ressi(e !ar+eti"&, E!ploy!e"t practices !a+e *or+ers depreciate the (ale o#
their *or+ a"d career' *hich i" tr" a##ects their sel#4estee!, The social respo"sibility o#
the or&a"i0atio" is a" i!porta"t deter!i"a"t o# 2ality o# *or+ li#e, The basic co"cept
"derlyi"& the 2ality o# *or+ li#e is )!a"i0atio" o# Wor+, It i"(ol(es basically the
de(elop!e"t o# a" e"(iro"!e"t o# *or+ that sti!lates the creati(e abilities o# the *or+ers
'&e"erate co operatio" a"d i"terest i" sel# &ro*th,
Promotion and Career Planning
Promotion
A pro!otio" ta+es place *he" a" e!ployee !o(es to a positio" hi&her tha" the o"e #ir!ly
occpied ,)is-)er respo"sibility' stats a"d pay also i"creases, >ro!otio"s are o# t*o
types,
6, Gertical pro!otio"sK4 "der *hich the e!ployees are pro!oted #ro! o"e ra"+ to the
"eEt hi&her ra"+ i" the sa!e depart!e"t,
9, )ori0o"tal pro!otio"sK4 "der *hich e!ployees !ay be pro!oted to hi&her ra"+s
o" the other depart!e"ts,
The ad(a"ta&es o# ha(i"& pro!otio" sche!es
They pro(ide a" opport"ity to the prese"t e!ployees to !o(e i"to jobs that
pro(ide &reater satis#actio" a"d presti&e,
They &e"erate *ithi" o" or&a"i0atio" !oti(atio"al' co"ditio"s #or better *or+
per#or!a"ce a"d desired beha(ior o# all its !e!bers,
Fi"ally' they sa(e as a" orderly' lo&ical a"d pro!pt sorce o# recrit!e"t #or
!a"a&e!e"t to #ill (aca"cies as they arise,
C$reer /%$i-
I# a" or&a"i0atio" *a"ts to retai" its e!ployees it !st satis#y their aspiratio"s #or &ro*th
a"d de(elop!e"t o# ad(a"ce!e"t i" their career ,A career pla" is a ble pri"t i" *hich the
e"tire career o# e!ployees is !apped ot #ro! the poi"t o# their e"try i" to the poi"t o#
their retire!e"t #ro! the or&a"i0atio", 3areer pla""i"& is !ostly do"e #or sper(isory a"d
!a"a&erial positio"s,
3areer pla""i"& is a" i"te&ral part o# !a"po*er pla""i"&,
ADVANTAGES OF CAREER /LANNING
6, It !oti(ates e!ployees to a(ail o# the trai"i"& A de(elop!e"t #acilities, They are
co"(i"ced that pro!otio"s *ill "ot #all i" their laps !erely by lc+ or thro&h
co""ectio",
9, It i"creases e!ployees loyalty to the or&a"i0atio", $y this they ca" easily i"te&rate
their &oals *ith or&a"i0atio" &oals,
<, It e"cora&es e!ployees to re!ai" i" the or&a"i0atio", $y this the labor tr"o(er
is redced,
8, It creates or&a"i0atio"s better i!a&e i" the e!ploy!e"t !ar+et *hich helps
or&a"i0atio" to attract co!pete"t people,
:, It co"tribtes to !a"po*er pla""i"& as *ell as to or&a"i0atio"al de(elop!e"t a"d
e##ecti(e achie(e!e"ts o# corporate &oal,
The basic co"cept "derlyi"& the Qality o# *or+ li#e is *hat has co!e to be +"o*" as
h!a"i0atio" o# *or+, It i"(ol(es basically the de(elop!e"t o# a" e"(iro"!e"t o#
*or+ that si!lates the creati(e abilities o# the *or+ers &e"erates co4operatio" a"d
i"terest i" sel# &ro*th,

)ERRI3K A.7 %A33O$Y I6@;:J ha(e ide"ti#ied #or basic pri"ciples *hich
/!!aries h!a"i0atio" o# *or+,
These pri"ciples are
6, The pri"ciple o# secrityK4
)!a"i0atio" o# *or+ i!plies #reedo! #ro! a"Eiety' #ear a"d the loss o# #tre
e!ploy!e"t, The *or+i"& co"ditio"s shold be sa#e a"d there shold be "o #ear o#
eco"o!ic *a"t, These pre4co"ditio"s *ill &ara"tee at !ost de(elop!e"t o# s+ills a"d
ideas,
9, The pri"ciple o# QalityK4
The e2ity pri"ciple re2ires that there is a jst *ay o# re(alati"& the co"ditio"s o#
a" e!ployee, A"other aspect o# 2ality re#ers to payi"& #or +"o*led&e a"d s+ills to
carry ot the tas+, I# *or+ has to be h!a"i0ed e2ity *old also re2ire shari"& i" the
pro#its o# the or&a"i0atio" accordi"& to the i"di(idal or &rop co"tribtio",
<, The pri"ciple o# i"di(idalK4
I"di(idal re#ers to the *or+ e"(iro"!e"t i" *hich e!ployees are e"cora&ed to
de(elop the!sel(es to their al!ost co!pete"ce ' a syste! o# *or+ that #acilitates
blosso!i"& o# i"di(idal pote"tial, A basic preco"ditio" #or this is the a(ailability o#
#reedo! a"d ato"o!y i" decidi"& their o*" pace as acti(ity a"d desi&" o# operatio"s,
8, The pri"ciple o# de!ocracyK4
%ea"i"&#l participatio" i" decisio"4!a+i"& also &ara"tees the LRi&ht o# citi0e"ship,D
Qality o# *or+ li#e is a co!pleE a"d !lti#aced co"cept i!plyi"& a co"cer" #or the
!e!bers o# a" or&a"i0atio" irrespecti(e o# the le(el the belo"& to, It i"cldes job
#actors li+e *a&es a"d hors o# *or+ a"d also the "atre o# *or+ itsel#, With the
e"cora&e!e"t o# i"ter"atio"al labor or&a"i0atio" A achie(e lead ta+e" by .atio"al o#
labor' 7elhi' the Qality o# *or+ li#e as a !o(e!e"t has started attracti"& the atte"tio" o#
both acade!icia"s as *ell as practio"ers i" I"dia,
I" I"dia' the co"cept o# Qality o# *or+ li#e see!s to !a"i#est itsel# i" a (ariety
o# operatio"al /yste!s li+e *or+ers participatio"' job e"rich!e"t' Qality 3ircle etc,
Qality o# *or+ li#e is a broader co"cept, $y ti!e to ti!e that Qality o# *or+ li#e
i"cldes /o!e other #actors i" it,
HO$ 7E/I1.
Hob desi&" i"clde job e"lar&e!e"t' job rotatio" A job e"rich!e"t
a, Hob e"lar&e!e"tK4
Hob e"lar&e!e"t as a co"cept deals *ith eEpa"sio" o# the job co"te"ts by
allo*i"& E!ployees i"spect their *or+ ' a##ect !i"or repairs o" the *or+ a"d
e2ip!e"t a"d select their o*" *or+ !ethods or Lset4psD, These re#ers as to
(ertical e"lar&e!e"t,D A"other is Lhori0o"tal e"lar&e!e"tD "der this sche!e o"e
si!ply adds a lar&er "!bers o# so!e *hat si!ilar tas+s to the prese"t job,

b, Hob rotatio"K4
It re#ers to syste!atically !o(i"& e!ployee #ro! o"e job to a"other, Fro! the poi"t
o# (ie* o# a" or&a"i0atio" job rotatio" helps de(elop a co!!a" cltre becase o#
*ide a"d co!!o" eEposre a"d at the sa!e ti!e i"#ses #resh4blood i" the tas+,
c, Hob e"rich!e"tK4
It re#ers to the process o# !a+i"& jobs !ore i"teresti"& a"d satis#yi"&' addi"& to that
se"se o# achie(e!e"t' i"creasi"& respo"sibility a"d pro(idi"& opport"ities #or
ad(a"ce!e"t a"d &ro*th,
JOB SATISFACTION
The attitde o# a" i"di(idal is his &e"eral bac+ &ro"d by #eeli"& a&ai"st *hich he (ie*s
!a"y #actal e(e"ts' !e" a"d thi"&s, A Lspeci#ic sbsetD o# this &e"eral bac+ &ro"d #eeli"&
a&ai"st *hich the i"di(idal appraises the (arios di!e"sio"s o# his job is called job
satis#actio", /o!e di!e"sio"s are "atre o# *or+ 'sper(isor' pay' pro!otio" a"d co4
*or+ers,
There are Three !ajor theories o# job satis#actio"
aJ )ert0ber&Ds !oti(atio"K4 hy&ie"e theory
bJ .eed C#l#ill!e"t theory a"d
cJ /ocial re#ere"ce4&rop theory
I" s!!ary the three theories respecti(ely tell s thatK4
Hob satis#actio" is a #"ctio" o# or is positi(ely related to the de&ree to *hich
o"eDs perso""el "eeds #l#illed i" the job satis#actio"F a"d
Hob satis#actio" is a #"ctio" or is positi(ely related to the de&ree *hich the
characteristics o# the job !eet *ith appro(al a"d the desires o# the &rop to
*hich the i"di(idal loo+s #or &ida"ce i" e(alati"& the *orld a"d de#i"i"&
social reality,
AUTONOMOUS WORK TEAMS
A" ato"o!os *or+ tea! is o"e *hich ca" pla"' re&late a"d co"trol its o*" *or+ *orld,
The !a"a&e!e"t o"ly speci#ies the &oals that too i" collaboratio" *ith the tea!, The tea!
or&a"i0es the co"te"ts a"d strctre o# its job' e(alates its o*" per#or!a"ce' establishes
its speed a"d chooses its prodctio" !ethod, It !a+es its o*" i"ter"al distribtio" o# tas+s
a"d decides its o*" !e!bership,Ato"o!os tea! approach i"creases satis#actio" a"d
redces tr"o(er a"d abse"teeis!,
3)A>TER C II
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RESEARCH
METHODOLOGY
RESEARCH METHODOLOY
RE/EAR3) 7E/I1.
Research !ethodolo&y' *hich is #ollo*ed by researcher'is 7escripti(e stdy ,
RE/EAR3) %ET)O7/
/RIMARY DATA.0
The pri!ary data has bee" collected thro&h the Qestio""aire,The Qestio""aire has
bee" properly prepared i" order to co(er all the I"#or!atio" re2ired #or the stdy,The
pri!ary data has bee" obtai"ed by i"teractio" *ith the o##icials a"d sta## i" the di(isio" i"
the or&a"i0atio" a"d also obtai"ed thro&h the Qestio""aire distribted to the perso"s i"
di##ere"t depart!e"ts i" that particlar di(isio"
SECONDARY DATA.0
6, Thro&h the A""al reports o# the corporatio"' #ro! the %a"als a"d also #ro!
records a(ailable i" the or&a"i0atio", /o!e other data also collected #ro! the
reports 're&isters a"d boo+s a"d #ro! the #iles a(ailable i" the or&a"i0atio",
9, I"#or!atio" collected #ro! (arios )R% boo+s,

SAM/LING /LAN
SAM/LE DESIGN.0
The !ethod o# sa!pli"& sed *as Ra"do! sa!pli"&,Ra"do! sa!pli"& #ro! a #i"ite
poplatio" re#ers to that !ethod o# sa!ple selectio" *hich &i(es each possible sa!ple
co!bi"atio" a" e2al probability o# bei"& pic+ed p a"d each ite! i" the e"tire
poplatio" to ha(e e2al cha"ce o# bei"& i"clded i" the sa!ple
/A%>LE /I=EK4
The researcher has allo*ed to do the project i" particlar di(isio" i" the
or&a"isatio",The stdy is li!ited to o"ly that particlar di(isio",
TOTAL /I=E K 955
/A%>LE /I=EK :5
Keepi"& i" (ie* o# the abo(e objecti(es o# the stdy'a" objecti(e type Qestio""aire
is prepared a"d distribted to :5 perso"s #or the sa!ple a"d collected opi"io"s,

LIMITATIONS
Tho&h ade2ate care has bee" ta+e" *hile doi"& the project,This
>roject still s##ers #ro! certai" li!itatio"s,They are
The Qality o# *or+ li#e i"(ol(es a *ider ra"&e,The prese"t stdy eEa!i"es it
#ro! ide"ti#ied a"d selected di!e"sio"s o"ly, )o*e(er it is possible that there
!ay be other #actors *hich !i&ht "ot ha(e bee" co(ered i" this stdy,
/o!e respo"de"ts did "ot properly respo"d to the Qestio""aireF ths to
eli!i"ate this aspect the researcher has also co"dcted so!e perso"al i"ter(ie*s,
The %a"a&e!e"t allo*ed the researcher to collect the data #ro! the li!ited
respo"de"ts o"ly,

3)A>TER C III
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ORGANIZATION
PROFILE
COMPANY PROFILE
Electro"ic corporatio" o# I"dia li!ited IE3ILJ is o"e o# the pre!ier i"stittio"s 'acti(ely
e"&a&ed i" the #ield o# electro"ics i" the co"try, The E3IL is bor" ot o# the i"te"se
research that *as carried ot i" the $aba Ato!ic Research 3e"ter I$AR3J, The co"tries
presti&ios "clear establish!e"t dri"& late B5Ds,At that poi"t o# ti!e the "ecessity o#
prodci"& electro"ic &oods to carry ot I"diaDs "clear pro&ra!s *as #elt a"d he"ce a"
eEclsi(e Electro"ics 7i(isio" *as started at $AR3'%!bai , 7r,A,/, Rao *as its head
dri"& B5Ds, *he" the research i"te"si#ied #rther i" the #ields o# electro"ics it *as
proposed to co"(ert all the otco!es o# research i"to !a"#actre o# electro"ic &oods, /o
that co"try cold be sel# relia"t *ith this objecti(e the Electro"ics corporatio" o# I"dia
li!ited ca!e i" to bei"& as a" "derta+i"& o# 7epart!e"t o# Ato!ic e"er&y o" 66
th
April
6@B6 i" %olali area' sec"derabad, The corporatio" i" the i"tial years laid e!phasis o"
i!port sbstittio"' sel# relia"ce a"d co!!ercial (iability o# i"di&e"osly de(eloped
+"o*4ho*' ta+i"& #orei&" +"o*4ho* selecti(ely i" a #e* years, It started *ith a"
athori0ed de(eloped, It started *ith a" athori0ed capital o# Rs,65 crores ' a"d abot 955
e!ployees *ho ca!e to )yderabad #ro! $AR3 #or!ed the sta## ,the corporatio" *hich
started *ith a !odest prodctio" o# Rs,95 la+hs dri"& the #irst year o# its operatio" has
bee" steadily &ro*i"& a"d achie(ed a ;:5 crores tr"o(er #or the year 955B4955;,
E3IL %a"#actres electro"ic e2ip!e"t co"#ir!i"& to the I"ter"atio"al sta"dards a"d is
certi#ied *ith I/O @556,
>ad!a $hsha" 7r,A,/ Rao' *ho *as the #o"der a"d #irst !a"a&i"& director o# this
corporatio"'a"d sa!e he also co"ti"ed as )ead #or Electro"ic di(isio", )e played a +ey
role i" eEpa"di"& this "it #or I"ter"atio"al sta"dards,)e *as ho"ored as the %a" o# the
ce"try i" I"dia" Electro"ics,
The co!pa"y *he" started i"itially located at the i"dstrial area $la"a&ar')yderabad a"d
later shi#ted to the 7AE co!pleE at 3herlapalli')yderabad,the co!pa"y started *ith a"
odd <55 perso""el Ii"clded scie"tists tech"olo&ists a"d ser(ice perso""elJ,!ostly dro*"
#ro! the pare"t or&a"i0atio" that is the $aba Ato!ic Research 3e"ter' %!bai , The
co!pa"y pro&ressed *ell there a#ter both i" its bsi"ess acti(ities a"d also the &ro*th o"
)!a" Resorce, Fro! a !eer <55 !e!bers o# )!a" Resorce i" the year 6@B;,The
per#or!a"ce o# the or&a"i0atio" co"siderably i"creased i"creased #ro! 6: crores to 6655
crores as o# 9558, The co!pa"y has all alo"& bee" !a+i"& pro#its eEcept #or B to ; years
o" a"d o## dri"& the last <; years, Today the co!pa"y has beco!e a *ell +"o*" hitech
co!pa"y i" the #ield o# electro"ics attracti"& its csto!ers both pri(ate a"d also the
&o(er"!e"t depart!e"ts, The co!pa"y &a(e its #irst i"di&e"os co!pter I6
st
&e"eratio"
co!pter i" the year 6@;9 *ith this I"dia beca!e the 8
th
co"try i" the *orld to
!a"#actre a co!pter i"di&e"osly,
/i"ce o(er <5 years the corporatio" is de(elopi"& i" to a bi& or&a"i0atio", It sta"ds top
a!o"& the #e* bi& or&a"i0atio"s i" the co"try, The saile"t #eatre o# the corporatio" is the
*ide prodct ra"&e a"d it is playi"& a +ey role i" the I"dia" electro"ic i"dstry,
This corporatio" *as ha(i"& sccess#lly circited the electro"ic i"dstry i" I"dia i" 6@?5
a"d 6@@5, A"d it is "o* opti!istic to &lobali0atio" the acti(ities i" i"ter"atio"al !ar+et,
This corporatio" has recei(ed accolade #or its eEcelle"ce i" the #ield o# electro"ics, The
a*ards *ere EEcelle"ce i" RA7 Electro"ics i" 6@@; ' EEcelle"ce i" electro"ics i"
6@@? a"d EEcelle"ce i" 95594955< this is obtai"ed #or the <
rd
year a"d also #ro! the
!i"istry o# labor' 1o(t o# I"dia,
To !eet the co!petitio" this corporatio" has started Gisio"49556 i" a h&e pla""i"& a"d
research i" bei"& do"e to &et i"#or!atio" scie"ce 'electro"ics co!!"icatio"'pla""i"& a"d
co"trolli"& syste!s re2iri"& latest e2ip!e"ts, For past three years this corporatio" is
spplyi"& e2ip!e"ts *orth rs B@9 crores re2ired #or electro"ic a"d co!!"icatio" #ield,
VISION OF THE COM/ANY
To help the co"try achie(e sel# relia"ce i" /trate&ic Electro"ics
MISSION OF THE COM/ANY
To stre"&the" its stats as a (aled tech"olo&ical asset to the "atio" i" the area o# strate&ic
electro"ics !eeti"& the re2ire!e"ts o# ato!ic e"er&y' de#e"ce' space' ci(il a(iatio"'
secrity a"d other sectors o# strate&ic i!porta"ce,
VALUES
I" li"e *ith the Gisio" a"d %issio" the #ollo*i"& (ales are esposed by the co!pa"y
*hile deali"& *ith all )R related isses,
Respect #or the I"di(idal,
E2ity a"d Fair"ess i" policies a"d procedres,
3o"ti"os de(elop!e"t o# co!pete"cies to e"sre that )R o# the co!pa"y is able
to !eet the challe"&es o# #ast rate o# obsolesce"ce i" the tech"olo&ical #ro"t,
Foster a cltre o# per#or!a"ce a"d co!!it!e"t to e"sre hi&h !orale a!o"& the
h!a" resorces o# the co!pa"y,
E"sre co!pe"satio" a"d co"(e"ie"ces *ith a"y other co!parable I"dstry,
Attract a"d retai" the best tale"t sitable #or co!pa"yDs operatio"s,
>ro(ide co"ti"os' error #ree a"d spporti(e ser(ices to the )R i" the co!pa"y,
3o!ply i" letter a"d spirit all the &ideli"es a"d directi(es o# the &o(er"!e"t i"
relatio" to )!a" Resorces,
QUALITY /OLICY
To prodce Qality 3o!po"e"ts a"d >rodcts' %eeti"& .atio"al' I"ter"atio"al' or
3sto!er /ta"dards at 3o!petiti(e prices leadi"& to 3sto!er /atis#actio",
OBJECTIVES OF THE COM/ANY
To orie"t the acti(ities o# E3IL to*ards #l#illi"& the "eeds o# strate&ic sectors
otli"ed i" the !issio",
To stre"&the" the tech"olo&y base ai!ed at reali0i"& the bsi"ess &oals,
To eEplore "e* a(e"es o# bsi"ess a"d *or+ &ro*th i" strate&ic sectors i"
additio" to *or+i"& #or reali0i"& tech"olo&ical soltio"s #or the be"e#it o#
society i" areas li+e secrity' a&ricltre' edcatio"' health' po*er'
tra"sportatio"' #ood' disaster !a"a&e!e"t etcM
To pro&ressi(ely i!pro(e share holder (ale o# the co!pa"y,
To e"ha"ce s+ill base a"d e"sre sccessio" pla""i"& i" the co!pa"y,
To re4e"&i"eer the co!pa"y to beco!e "atio"ally a"d i"ter"atio"ally
co!petiti(e by payi"& particlar atte"tio" to deli(ery' cost a"d 2ality i" all its
acti(ities,
To co"sciosly *or+ #or #i"di"& eEport !ar+ets #or the co!pa"yDs prodcts,
/RODUCTS OF ECIL
The crre"t prodct ra"&e o# E3IL !ay be cate&ori0ed broadly "der three sectors,
NUCLEAR SECTOR.
3o"trol a"d i"str!e"tatio" prodcts #or "clear po*er pla"ts,
I"te&rated secrity syste!s to "clear i"stallatio"s,
Radiatio" !o"itori"& i"str!e"ts to spport the radiatio" sa#ety pro&ra!!e o# the
7AE a"d
/ecred "et*or+i"& o# all 7AE "its (ia satellite
DEFENCE SECTOR
Garios types o# #0es
G-U)F radio co!!"icatio" e2ip!e"t
Electro"ics *ar#are syste!s a"d deri(ati(es
Ther!al batteries a"d special co!po"e"ts #or !issile projects,
>recisio" ser(o co!po"e"ts li+e &yros,
%issile spport co"trol a"d co!!a"d syste!s,
7etectio" a"d pre4deto"atio" o# eEplosi(e de(ices
Ha!!ers *ith directio" #i"di"& abilities' a"d
>rojects co""ected *ith de#e"se i"telli&e"ce,
COMMERCIAL SECTOR
Electro"ic (oti"& !achi"es to electio" co!!issio",
Wireless i" local loopIWLLJ #or teleco! sector,
A"te""a prodcts #or I A$ a"d teleco! sectors,
I"te&rated secrity syste!s a"d secrity e2ip!e"t i"cldi"& N4ray ba&&a&e
i"spectio" syste!s #or airports' csto!s a"d GGI> reside"ces-o##ices,
N4ray car&o sca""i"& syste!s,
3o!pter hard*are' so#t*are a"d ser(ices to (arios a&e"cies i" the &o(er"!e"t
do!ai" a"d co!pter edcatio" ser(ices,
STRUCTURE OF THE COM/ANY
The co!pa"y is or&a"i0ed i" to #ollo*i"& bsi"ess di(isio"s ,It has bee" di(ided i" to 68
7i(isio"s,
COMMUNICATION DIVISION 1CND2
Radio co!!"icatio"s co!prisi"& o# )F-U)F-G)F tra"s recei(er carti"& to the "eeds #
ar!y' Air #orce a"d Air tra##ic co"trol' satellite TG recei(er o"ly syste!s #or $ a"d
6sector'special %GG co!po"e"ts a"d electro"ics *el#are' syste! #or ar!ed #orces,
ANTENNA /RODUCTS DIVISION1A/D2
7esi&"' !a"#actre a"d co!!issio"i"& o# (arios types o# a"te""a syste! a a"d tr"
+ey' /AT3O% .ETWORK >ROHE3T/,
SERVO SYSTEMS DIVISION 1SSD2
>recisio" ser(o syste! #or applicatio" i" de#e"se a"d rail*ays,
SU/ERVISION CONTROL AND DATA ACQUISITION DIVISION 1SCADA2
Tele sper(isory syste!s' sper(isory co"trol a"d ato!atio" projects a"d i"dstrial
co"trols #or re#i"eries' L>1 pla"ts' 7elhi Hal $oard
STRATEGIC ELECTRONICS DIVISION 1SED2
/pecial prodcts ,For de#e"ce a"d paracilitary #orces
SOFTWARE CONSULTANCY DIVISION 1SCDJ
/o#t*are co"slta"cy ser(ice
BUSINESS SYSTEM DIVISION 1BSD2
3o!pter hard*are prodcts a"d lar&e "et*or+i"& syste!s
TELECOM DIVISION 1TCDJ
Tele co!!"icatio" e2ip!e"t li+e s*itchi"& prodcts' tra"s!issio" prodcts' lacers
prodcts a"d teleco! ad!i"istratio" prodcts
CUSTOMER SU//ORT DIVISION 1CSD2
/pares a"d !ai"te"a"ce ser(ice #or co!pters sold by E3IL' !ai"te"a"ce o# co!pter
syste!' i"str!e"ts o# other (e"dors,
COM/ONENTS DIVISION 1CD2
)ybrid !icrocircits' ta"tal! capacitors' se!i co"dctor co!po"e"ts' pri"ted circit
boards' cera!ic co!po"e"ts' pote"tio!eters a"d ther!al batteries !icro*a(e co!po"e"ts
a!pli#iers' Ha!!s etc,
S/ECIAL /RODUCTS DIVISION 1S/D2
Gariable ti!e #ses' "i(ersal #ses a"d other type o# #ses #or I"dia" Ar!ed Forces,
CONTROL AND AUTOMATION DIVISION 1CAD2
/i!lator #or ther!al a"d "clear po*er pla"ts, Operator i"#or!atio" syste!s' data
Ac2isitio" syste! co"trol a"d i"str!e"tatio" e2ip!e"t #or "clear a"d ther!al po*er
pla"ts L>1 &as pla"ts' re#i"eries etc,
INDUSTRIAL AND CONSUMER ELECTRONIC GROU/ 1ICE2
3olor a"d blac+ a"d *hite TGDs satellite TG syste!s' projectio" TGs' G3RDs a"d G3>Ds
COM/UTER EDUCATION DIVISION 1CED2
These bsi"ess &rops are spported by corporate #acilities li+e sta"dards a"d 2ality
assra"ce' corporate research a"d de(elop!e"t e"&i"eeri"& ser(ices' corporate pla""i"&
corporate bsi"ess de(elop!e"t' perso"al a"d #i"a"ce a"d acco"ts o(er the years
The co!pa"y has ac2ired !ai"tai"ed the #ollo*i"& i"#rastrctre #acilitiesK
/ta"dard collaboratio" laboratory
A"te""a spi""i"& #acility
A"te""a test ra"&e
A/3I-GL-desi&" #acility,
Wide (ariety o# co!pti"& e"(iro"!e"t
3o"try *ide "et*or+i"& #or ser(ice spport,
ISO REGESTRATION
The co!pa"y possesses eEcelle"t i"#rastrctre #acilities ,
The #ollo*i"& 1rops - di(isio"s ha(e recei(ed I/O certi#icatio",
1ROU>-7IGI/IO. I/O RE1I/TRATIO.
3sto!er spport di(isio" I/O @559
Teleco! ser(ice I/O @556
Ta"tal! capacitors I/O @559
Thic+ #il! resistors a"d hybrid I/O @556
/o#t*are a"d co"slta"cy di(isio" I/O @556
A"te""a prodct di(isio" I/O @556
/RODUCTION FACILITY
The prodctio" e2ip!e"t i"stalled by the co!pa"y i"clde
E7N re#ere"ce syste!s
3o!pter sper <9 syste!s
)%T "!erical co"trol syste!
/>3 tele eEcha"&e e2ip!e"t
I" circit co!pter testi"& !achi"e
Ato!atic laser tri!!i"&
U.I4<5 testi"& syste!
Electro"ic i!pre&"ati"& e2ip!e"t #iE capacitors
Ato!atic sorter
7iscrete co!po"e"t testi"& syste!
F"ctio"al te"ser *ith pro&ra!!i"& syste!
=4?5 $ased' !icro processor <<9 syste!
TG satellite si&"al tra"s!itter
/r#ace accracy !easri"& e2ip!e"t
>hoto plotter s*itch co"troller
3)A>TER C IG
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QUALITY OF
WORKLIFE
AT
ECIL
QUALITY OF WORK LIFE IN ECIL
Electro"ics 3orporatio" o# I"dia li!ited is o"e o# the lar&est pblic sector
co!pa"ies i" the electro"ics *orld, It has scceeded i" crossi"& a !ajor !ilesto"e o#
Rs,6555 crores tr" o(er' *i""i"& a "atio"al a*ard 'E3IL stood as a" ideal i" the corporate
*orld, E3IL is poplarly +"o*" #or it, The achie(e!e"ts !ade by E3IL are o"ly possible
becase o# its h!a" resorce, The !a"a&e!e"t o# E3IL belie(es that the prodcti(ity o#
both the e!ployees a"d or&a"i0atio"s is i!pro(ed o"ly *he" the e!ployees are satis#ied i"
e(ery respect,
There#ore E3IL pro(ides its e!ployees a better 2ality o# *or+ li#e ,The (arios aspects
that E3IL co"siders as the #actors i"#le"ci"& Qality o# *or+ li#e are as #ollo*s,
FACTOR INFLUENCING QUALITY OF WORK LIFE
ADEQUATE AND FAIR COM/ENSATION
E3IL pro(ides ade2ate a"d #air co!pe"satio" to its e!ployees ,The pay scales are
re(ised by the &o(er"!e"t re&latio"s, The i"co!e #ro! #llti!e *or+ !eets socially
deter!i"ed sta"dards o# s##icie"cy or the sbjecti(e sta"dards o# the recipie"t, A"d also'
the e!ployees are #airly co!pe"sated #or the o(erti!e a"d the eEtra hors *or+ed' a"d the
additio"al *or+ do"e is r&e"cy , As E3IL pro(ides both ade2ate a"d #air co!pe"satio"
to its e!ployees' it !oti(ates he! a"d redces rete"tio" , The pay scales o# E3IL also
attract the pote"tial people i" to it, Ade2ate a"d #air co!pe"satio" &i(e" by E3IL to its
e!ployees boosts their !orale a"d i"tr" i"creases both or&a"i0atio" a"d e!ployees
prodcti(ity,
FACILITIES AT THE WORK /LACE
E3IL pro(ides e(ery #acility' *hich is "ecessary #or the *ell bei"& o# its
e!ployees, It pro(ides the *ell bei"& o# its e!ployees *ith brea+#ast' l"ch' tea a"d di""er
a"d cool dri"+i"& *ater #acilities that are hy&ie"ic, The rates are sbsidi0ed reaso"ably so
that e(ery o"e ca" a##ord #or the!, The sbsidi0ed rates are as #ollo*sK
$rea+#ast Rs,6,:5-4
L"ch Rs,8,55-4
7i""er Rs,8,55-4
Tea Rs,6,55-4
The ser(ice o# #ood to the e!ployees is also (ery &ood, E!ployees are ser(ed *ith
#ood i" the spacios l"chroo!s, There are three l"ch roo!s-ca"tee"s i" E3IL' *hich ca"
co!#ortably acco!!odate all o# its e!ployees, %sic is also played #or the e!ployees to
relaE *hile eati"&,
The e!ployees are also #acilitated *ith restroo!s to redce their #ati&e a"d
tired"ess dri"& their *or+i"& hors, Washi"& a"d dryi"& #acilities are also pro(ided
accordi"& to the satis#actory rles to those *or+i"& i" shop #loors a"d asse!bly *or+shops,
All the o##ices' *or+shops a"d asse!bly roo!s are properly (e"tilated a"d li&hti"&
#acilities are pro(ided so that e!ployees ca" #eel co!#ortable *hile they are *or+i"&.
SAFE AND HEALTHY WORKING CONDITIONS
The ai! o# E3IL is that the e!ployees shold be pro(ided *ith a healthy e"(iro"!e"t
co"dci(e to both prodcti(ity a"d perso"al *ell bei"& ,it also pro(ides sa#ety e2ip!e"t
a"d sa#ety *ear *hile *or+i"& i" ha0ardos jobs, They are also &i(e" trai"i"& abot the
sa#ety aspects o# the job,
It pro(ides eEcelle"t *or+i"& co"ditio"s co"dci(e #or carryi"& ot the *or+
e##ecti(ely a"d e##icie"tly, The *or+i"& co"ditio"s !oti(ate the e!ployees to *or+
hard *ith ease,
O//ORTUNITY FOR IM/ROVEMENT OF SKILLS
%a"y e!ployees i" E3IL ha(e ta+e" ad(a"ta&e o# the #acilities pro(ided by it to
i!pro(e their s+ills a"d ac2ire additio"al 2ali#icatio"s,
It e"cora&es its e!ployees by re*ardi"& the e!ployees *ho i!pro(e their s+ills a"d
&ai" additio"al 2ali#icatio"s by pro!oti"& the! a"d socially reco&"i0i"& or by &i(i"&
i"ce"ti(es ,It also e"cora&es a"d #acilitates the pote"tial e!ployees to a(ail the be"e#it o#
stdy lea(e
E3IL has a" i"ter"al trai"i"& depart!e"t +"o*" as 3orporate lear"i"& ce"ter
I3L3J' *hich trai"s the e!ployees o" (arios job a"d "o" job related isses ,It co"sists o#
a tea! o# speciali0ed trai"ers, I# "eeded' it also arra"&es se!i"ars by i"(iti"& e!i"e"t
perso"alities #ro! other corporatio"s, It e(e" se"ds the e!ployees to other co"tries to &et
ac2ai"ted *ith their tech"olo&y,

The 3L3 &i(es o" the job i" hose a"d classroo! trai"i"& to the e!ployees abot ho*
the *or+ is do"e ,the e!ployees trai"ed by E3IL ha(e beco!e pro#essio"als i" their
#ields alo"& *ith their eEperie"ce a"d !ade the co!pa"y as the 3o!pa"y o# #irsts,
WELFARE FACILITIES
E3IL has three cate&ories o# *el#are #acilities stattory *el#are #acilities' I"tra !oral
#acilities a"d e"tra !ral #acilities,it pro(ides the #ollo*i"& i"tra !ral *el#are a!i"ities to
its e!ployees "der sectio" 89 to:9 accordi"& to #actories act
W$",i- F$+i%i&ie"
/tori"& Adryi"& #acilities
/itti"& #acilities
First aid applia"ces
3a"tee"s
/helters' Restroo!s A L"chroo!s
$aby crOche
O&,er "&$&#&(r' )e%f$re $+&i3i&ie" $re $" f(%%()"
>ro(ide"t #"d
1ratity
E!ployee state i"sra"ce sche!e
A> labor *el#are #"d act,
The *el#are !easres i" E3IL are #ar sperior to other sta"dards laid do*" stattorily, It is
said that h!a" resorce plays a (ery (ital role i" the eEiste"ce o# a"y or&a"i0atio",
there#ore to !ai"tai" this resorce the co!pa"y !st ta+e all "ecessary steps to +eep the!
a"d their #a!ily !e!bers sa#e #ro! "#oresee" ris+s,
E3IL i" order to pro(ide ris+ co(era&e to e!ployees i" the e(e"t o# accide"t
-death-job a"d is distribted areas etc, has i!ple!e"ted (arios i"sra"ce policiesP
The co!pa"y pays the pre!i! #or these policies the policies are as #ollo*s.
Ha"ata perso"al accide"t policy
1rop perso"al accide"t policy
Wor+!e" co!pe"satio" policy
The i"sra"ce sche!es pla""ed by co4operati(e e##ort o# e!ployees a"d
e!ployers areK
1rop i"sra"ce c! retire!e"t be"e#it sche!e I1IR$/J
1rop sa(i"&s li"+ed i"sra"ce sche!e I1/LI//J
These be"e#its (ary across all le(els o# the or&a"i0atio",The e!ployees are &i(e" a cha"ce
to a(ail the #acility o# lea(e tra(el co"cessio" ILT3J'so that they ca" happily ha(e a
pleasre trip *ith their #a!ily !e!bers ,The co!pa"y rei!brses the tra(el char&es o# the
e!ployees,This relie(es the! #ro! the stress o# the *or+load,
For a"y or&a"i0atio" to #"ctio" s!oothly its e!ployees shold be acti(e i" their *or+,
There#ore to +eep its e!ployees healthy a"d acti(e the co!pa"y !st pro(ide sorce
!edical #acilities to the!, E3IL is also (ery !ch co"cer"ed abot the health o# its
e!ployees' so it pro(ides (arios !edical be"e#its to its e!ployes, It is prely a (ol"tary
ser(ice pro(ided by E3IL, The !edical #acilities pro(ided by E3IL to its e!ployees a"d
their #a!ily has pro(ed to be the best practice i" the pblic sectors ,It reco&"i0ed sorce o#
the best hospitals i" the t*i" cities *here the e!ployees are &i(e" !edical treat!e"t a"d
the co!pa"y *ill pay,
It e(e" has a" i" hose dispe"sary a"d !edical #acilities' *hich ta+es care o# the !i"or
accide"ts at the *or+place, It has the #acility o# a!bla"ce ser(ice to !eet e!er&e"cies,
The dispe"sary has all the "eeded !edici"es o" ha"d *he"e(er re2ired, It has also
appoi"ted < #ll ti!e doctors to ta+e care o# the dispe"sary,
E3IL eEte"ds its ar!s by pro(idi"& ad(a"ces to help its e!ployees to by (arios
"ecessities li+e (ehicles a"d other ho!e applia"ces, These ad(a"ces are &ra"ted based o"
eli&ibility a"d desti"atio", it reco(ers the a!o"ts i" easy e2al !o"thly i"stall!e"ts,
/bsidi0ed tra"sport #acility is pro(ided to all the e!ployees o# the corporatio" #ro! all
parts o# the t*i" cities to the place o# *or+, Those *ho do "ot *a"t to a(ail tra"sport
#acility they are bei"& rei!brsed *ith co"(eya"ce eEpe"ditre depe"di"& p o" the
eli&ibility a"d the !ode o# tra"sport sed, There are "early :5 bses4*hich are at the
ser(ice to pic+ a"d drop the e!ployees at their respecti(e desti"atio",
E3IL "der the depart!e"t o# ato!ic e"er&y has pro(ided a spra*li"& *ell !ai"tai"ed
to*"ship *ith !oder" a!e"ities sch as shoppi"& co!pleE' r""i"& the co4operati(e
societies' schools' par+s' play&ro"ds' "rsery' aditori!' !edical a"d pre(e"ti(e
#acilities,The 2arters are alloted o" secrity basis a"d also certai" perce"ta&e o# hoses are
reser(ed #or esse"tial ser(ices a"d e!ployees belo"&i"& to /3-/T co!!"ities, I" order to
e"cora&e the e!ployees to bild their o*" hoses E3IL has bee" eEte"di"& all possible
assista"ce to the #ollo*i"& hosi"& sche!es,
A,/,RAO .a&ar)osi"& /ociety
E,3,.a&ar )osi"& /ociety
>rabha+ar e"cla(e "ear +o"dapr (illa&e,
The e"&i"eers pro(ide tech"ical +"o* ho*' pla"s a"d sr(eys' It pro(ides i"terest sbsidy
to its e!ployees *ith the loa" assista"ce #ro! reco&"i0ed #i"a"cial i"stittio"s li+e LI3'
)7F3 etcM
Keepi"& i" (ie* the *el#are o# the *o!e" e!ployees' E3IL has pro(ided the #acility o#
baby creche' *here the *o!e" e!ployees ca" +eep their childre" o# a&e belo* B years
dri"& their *or+i"& hors, They are "rsed *ell by the ayah, The "rsi"& !others ca"
#eed their babies t*ice a day, The e"(iro"!e"t i" the creche is (ery hy&ie"ic a"d the
srro"di"&s are clea"ed e(eryday,

The !a"a&e!e"t a"d the e!ployees "io" ha(e collecti(ely #"ded the *el#are acti(ates
by co4operatio", co"s!er co4operati(e society, This *as established *ith a" ai! to
pro(ide all the esse"tial ite!s li+e rice' s&ar' *heat a"d other ite!s' to the e!ployees o#
the society at sbsidi0ed rates, A part #ro! &e"eral ite!s o" cash or credit scooters'
re#ri&erators etc are !ade a(ailable to the !e!bers o# society' "der hire prchase sche!e
by arra"&e!e"t o# loa"s thro&h pblic sector ba"+s at less i"terest rates,
The credit society *as started i" 6@B@ *ith a" objecti(e to pro(ide #i"a"cial assista"ce
reco(erable o" easy i"stall!e"ts, It eEte"ds e!er&e"cy a"d re&lar loa" #acilities #or
(arios prposes *ith reaso"ably less rates o# i"terest,
IMMEDIATE O//ORTUNITIES TO USE AND DEVELO/ HUMAN CA/ACITIES
The e!ployees are &i(e" #reedo! to *or+ as they li+e i" accorda"ce *ith the achie(e!e"t
o# the or&a"i0atio"al &oals, Ato"o!y o# i!ple!e"tatio" alo"& *ith pla""i"& is &i(e" to
the e!ployees so that the *or+ is do"e e##ecti(ely, The e!ployees are &i(e" #reedo! to
i!pro(e their s+ills *hile *or+i"& o" the job,
The e"(iro"!e"t e"cora&i"& the e!ployees to bild *or+ &rops a"d tea!s to
acco!plish the tas+ collecti(ely, The #lo* o# co!!"icatio" is also #leEible as that are
&i(e" reaso"able ato"o!y, The e!ployees also ha(e #reedo! to eEpress their &rie(a"ce
thro&h proper cha""el, They ha(e the ato"o!y to arra"&e their *or+ place i" a
co"dcti(e !a""er so that they #eel co!#ortable to *or+,
FUTURE O//ORTUNITIES FOR CONTINUED GROWTH AND SECURITY
E3IL pro(ides a" eEcelle"t career &ro*th to its e!ployees ,The e!ployees ha(e the scope
a"d opport"ity #or co"ti"es &ro*th thro&h pro!otio"s ,The pote"tial ca"didates are
e(e" ot placed as part o# their career de(elop!e"t ,$y a"d lar&e the pro!otio" syste! is
based o" !erit c! se"iority basis,
It #ollo*s a policy o# per!a"e"t e!ploy!e"t #or its e!ployees *ith (arios &ro*th
aspects, The pro!otio" policy i" E3IL is co"sidered to be the best practice i" the pblic
sector,
The e!ployees are also &i(e" opport"ity o# &ro*th o" ac2iri"& additio"al 2ali#icatio"s,
It &i(es a cha"ce to the e!ployees to de(elop' eEpa"d a"d !ai"tai"s o"eDs capabilities
rather tha" leadi"& to obsolesce"ce,
They are also allo*ed to apply their "e*ly ac2ired +"o*led&e a"d s+ills i" #tre *or+
assi&"!e"ts ,The job secrity pro(ided by it is satis#ied the e!ployees to !aEi!! eEte"t,
I# *e "otice the statistics' *e ca" see that o" a" a(era&e e(ery e!ployee has re"dered a
ser(ice o# o(er 95 years *ith (ery "e&li&ible e!ployee tr"o(er, Fro! this *e ca"
co"clde that the job secrity i" E3IL is eEcelle"t,
SOCIAL INTEGRATION AT THE WORK/LACE
E(ery h!a" bei"& is asocial bei"&, E(ery social bei"& is i" the "eed o# the social
reco&"itio"s a"d established a cltral e"(iro"!e"t that i"dces social i"te&ratio" i" its
e!ployees, It e"cora&es the #or!atio" o# tea!s a"d #or!al *or+ &rops' *here the
e!ployees ca" *or+ collecti(ely, There#ore' it tries to i"still the #eeli"& o# o"e"ess - "ity'
*hich is o"ly possible thro&h proper #lo* o# co!!"icatio"' i"te&ratio" a"d co4
operatio",
It established both #or!al a"d i"#or!al cha""els o# co!!"icatio" thro&h *hich the
i"#or!atio" is passed e##ecti(ely to all le(els i" the or&a"i0atio", The barriers to e##ecti(e
co!!"icatio" are also are re!o(ed thro&h e!pathetic approach o# the !a"a&e!e"t, It
sho*s the! a path to relate to o"e a"other their ideas a"d #eeli"&s
CONSTITUTIONALISM IN THE WORK/LACE
E3IL has te"a"t o# e2ity i,e the ri&ht to e2itable treat!e"t i" all !atters i"cldi"& the
e!ployee co!pe"satio" sche!e' appreciatio"' re*ards a"d job secrity, They also ha(e the
ri&ht to perso"al pri(acy li+e perso"ali0i"& their *or+place a"d e"(iro"!e"t,
WORK AND TOTAL LIFE S/ACE
I" E3IL' the relatio"ship o# *or+ to the total li#e space is best eEpressed by the co"cept o#
bala"ce, The bala"ced role o# *or+ is de#i"ed by *or+ schedles' career de!a"ds a"d
tra(el e2ip!e"ts that do "ot ta+e p leisre a"d #a!ily ti!e o" a re&lar basis,
It also tries to redce the stress a"d strai" o# the *or+4load' *hich a##ects the e!ployees
perso"al li#e by or&a"i0i"& (arios recreatio"al a"d cltral acti(ities,
OTHER /ARAMETERS OF QWL CONSIDERED BY ECIL
O"e o# the para!eters' *hich are rele(a"t to QWL' i" E3IL is lea(e #acility, The
e!ployees are pro(ided *ith (arios +i"ds o# lea(e arra"&e!e"ts li+eK ear"ed lea(e' sic+
lea(e' casal lea(e' (acatio" lea(e etc, The e!ployees ca" also e"cash the "(eiled lea(e,
The stattory sta"di"& orders #ollo*ed by E3IL are #leEible a"d i"#le"ce the QWL o#
e!ployee, They are easy to "dersta"d a"d #ollo*,
E3IL has appoi"ted a chie# *el#are o##icer I3WOJ *ho ta+es care o# all the *el#are
acti(ities a"d satis#ies the e!ployees a"d e!ployers,
The e!ployees approach the &rie(a"ce co!!ittee or "io"s-associatio"s to sol(e their
proble!s, The chie# *el#are o##icer paci#ies' e!phasi0es a"d co"sels the e!ployees to
+eep p the !orale o# the e!ployees,
The cli!ate I>olitical' /ocial a"d Eco"o!icalJ acts as a (ital para!eter that a##ects the
QWL o# a" e!ployee, E3IL has established a (ery co"dci(e *or+ cltre a"d at!osphere
that helps the e!ployees to socially i"te&rate a"d !a+e E3IL as a )O%E OF
/ROFSSIONALS
E3IL has also relie(ed the e!ployees #ro! the te"sio" o# edcatio" o# their childre", It
pro(ides a school #acility p to seco"dary edcatio" *ith !i"i!al edcatio"al #ee,
The abo(e para!eters that are co"sidered to i"#le"ce the QWL o# e!ployees i" E3IL are
the basic #actors, These basic #actors play a (ital role i" e"ha"ci"& the !orale a"d their
2ality o# *or+i"& li#e, This i" tr"' i"creases their prodcti(ity a"d helps the! to achie(e
or&a"i0atio"al a"d i"di(idal &oals e##ecti(ely,
$etter QWL i" E3IL has led to e!ployee !oti(atio" a"d satis#actio",
Alo"& *ith the stro"& deter!i"atio" o# E3IL 'the !oral a"d ethical (ales practiced a"d
!ai"tai"ed ha(e helped the co!pa"y to pio"eer i" !a"y "e* areas a"d pro(ided eEcelle"t
Qality o# *or+ li#e to its e!ployees,
ANALYSIS OF THE DATA
The collected data has bee" tablated ' a"alysed a"d perce"ta&es are sed #or a"alysis o#
the 2estio""aire, This data a"alysis ca" be #o"d ot by the opi"io"s o# the
sa!ples,*hile prese"ti"& data charts a"d tables are sed at rele(a"t places,
3)A>TER CG
------------------------------------------------------------------------------------------------
--------
DATA ANALYSIS
AND
INTERPRETATION
TABLE04
OPINION ABOUT THE JOB ENVIRONMENT AND WORKING CONDITION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t <5 B5Q
1ood 6: <5Q
A(era&e : 65Q
>oor 5 5Q
3)ART46

INTER/RETATION
The abo(e &raph re(eals that B5Q o# the e!ployees #eel that job e"(iro"!e"t a"d *or+i"&
co"ditio"s are eEcelle"t I i,e they are absoltely satis#iedJ,<5Q o# the e!ployees #eel that
job e"(iro"!e"t a"d *or+i"& co"ditio"s are &ood Ii,e they are satis#iedJ,65Q o# the
e!ployees #eel that job e"(iro"!e"t a"d *or+i"& co"ditio"s are a(era&eIi,e they are
partially satis#iedJ, 5QI i,e "o"e o# the e!ployees #eel job e"(iro"!e"t a"d *or+i"&
co"ditio"s are poorJ,
Job environment an Wor!in" #onition$
E!"ellent
#$%
ood
&$%
A'erage
($%
Poor
$%
E!"ellent
ood
A'erage
Poor
TAB%E&'
PERCEPTION ABOUT THE GROWTH AND SECURIT( OPPORTUNITIES

Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 9: :5Q
1ood 65 95Q
A(era&e 6: <5Q
>oor 5 5Q

CHART&'

INTER/RETATION
The abo(e &raph re(eals that:5Q o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are EEcelle"t that is they are absoltely satis#ied,95Q o# the
e!ployees #eel that the &ro*th a"d secrity opport"ities are 1ood that is they are
satis#ied,<5Q o# the e!ployees #eel that the &ro*th a"d secrity opport"ities are A(era&e
that is they are partially satis#ied,5Q i,e "o"e o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are >oor,
TAB%E &)
OPINION ABOUT THE CAREER&P%ANNING PROGRAM IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 95 85Q
1ood 95 85Q
A(era&e 65 95Q
>oor 5 5Q
CHART&)

INTER/RETATION
The abo(e &raph re(eals that85Q o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are EEcelle"t that is they are absoltely satis#ied,85Q o# the
e!ployees #eel that the &ro*th a"d secrity opport"ities are 1ood that is they are
satis#ied,95Q o# the e!ployees #eel that the &ro*th a"d secrity opport"ities are A(era&e
that is they are partially satis#ied,5Q i,e "o"e o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are >oor,
TAB%E&+
PERCEPTION ABOUT THE PA( STRUCTURE IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 9: :5Q
1ood 65 95Q
A(era&e 6: <5Q
>oor 5 5Q
CHART&+

INTER/RETATION
The abo(e &raph re(eals that:5Q o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are EEcelle"t that is they are absoltely satis#ied,95Q o# the
e!ployees #eel that the &ro*th a"d secrity opport"ities are 1ood that is they are
satis#ied,<5Q o# the e!ployees #eel that the &ro*th a"d secrity opport"ities are A(era&e
that is they are partially satis#ied, 5Q i,e "o"e o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are >oor,
TA)LE*+
OPINION ABOUT THE PROMOTION S(STEM IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 65 95Q
1ood 9: :5Q
A(era&e 65 95Q
>oor : 65Q

CHART&,

INTER/RETATION
The abo(e &raph re(eals that95Q o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are EEcelle"t that is they are absoltely satis#ied,:5Q o# the
e!ployees #eel that the &ro*th a"d secrity opport"ities are 1ood that is they are
satis#ied,95Q o# the e!ployees #eel that the &ro*th a"d secrity opport"ities are A(era&e
that is they are partially satis#ied, 65Q i,e "o"e o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are >oor,
TAB%E&-
AB%E TO %EARN AND AC.UIRE NEW SKI%%S IN THE ORGAN*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 9: :5Q
1ood 6: <5Q
A(era&e 65 95Q
>oor 5 5Q

CHART&-

INTER/RETATION
The abo(e &raph re(eals that:5Q o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are EEcelle"t that is they are absoltely satis#ied,<5Q o# the
e!ployees #eel that the &ro*th a"d secrity opport"ities are 1ood that is they are
satis#ied,95Q o# the e!ployees #eel that the &ro*th a"d secrity opport"ities are A(era&e
that is they are partially satis#ied, 5Q i,e "o"e o# the e!ployees #eel that the &ro*th a"d
secrity opport"ities are >oor,
TAB%E&/
STEPS TAKEN 0OR JOB ENRICHMENT 0OR EMP%O(EES
Gariables .o o#
respo"de"ts
.o o# respo"de"ts i"
Q
7eliberate p&radi"& o#
respo"sibility
65 95Q
Wide"i"& the scope o# acti(ities 68 9?Q
/etti"& the challe"&es i" *or+ 95 85Q
1i(i"& eEposre to (ariety o# jobs B 69Q
CHART&/

INTER/RETATION
The abo(e &raph re(eals that 95Q o# the e!ployees #eel that Hob E"rich!e"t
*ill lead to deliberate p&radi"& o# respo"sibility, 9?Q o# the e!ployees #eel that Hob
e"rich!e"t *ill *ide" the scope o# acti(ities,85Q o# the e!ployees #eel that Hob
E"rich!e"t *ill set challe"&es i" *or+,69Q o# the e!ployees #eel that Hob E"rich!e"t *ill
&i(e eEposre to (ariety o# jobs,
TAB%E &1
PURPOSE O0 JOB DESIGN AND GOA% SETTING IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
It #acilitates *or+ #lo* ; 68Q
E##ecti(e co4ordi"atio" a"d i"te&ratio" 6? <BQ
>ositi(e i!pact o" e!ployee satis#actio" : 65Q
All the abo(e 95 85Q

CHART&1

INTER/RETATION
The abo(e &raph re(eals that68Q o# the e!ployees #eel that Hob 7esi&" a"d 1oal
setti"& *ill #acilitate *or+ #lo*, <BQ o# the e!ployees #eel that Hob 7esi&" a"d 1oal
setti"& *ill lead to e##ecti(e co4ordi"atio" a"d i"te&ratio",65Q o# the e!ployees #eel that
Hob 7esi&" a"d 1oal setti"& *ill lead to positi(e i!pact o" e!ployee satis#actio",85Q o#
the e!ployees #eel that all the abo(e three #actors are i!porta"t #or Hob 7esi&" a"d 1oal
setti"&,

TAB%E&2
PERCEPTION ABOUT INTEGRATION O0 JOB3 CAREER3 0AMI%( %I0E AND %EISURE
TIME
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 95 85Q
1ood 9: :5Q
A(era&e : 65Q
>oor 5 5Q
CHART&2

INTER/RETATION
The abo(e &raph re(eals that 85Q o# the e!ployees #eel that the i"te&ratio" o#
job' career' #a!ily li#e a"d leisre ti!e are eEcelle"t that is they are absoltely
satis#ied,:5Q o# the e!ployees #eel that the i"te&ratio" o# job' career' #a!ily li#e a"d
leisre ti!e are &ood that is they are satis#ied,65Q o# the e!ployees #eel that the
i"te&ratio" o# job' career' #a!ily li#e a"d leisre ti!e are a(era&e that is they are partially
satis#ied,5Q i,e "o"e o# the e!ployees #eel that the i"te&ratio" o# job' career' #a!ily li#e
a"d leisre ti!e are poor,
TAB%E &45
OPINION ABOUT THE %EAVES PROVIDED B( THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 65 95Q
1ood <: ;5Q
A(era&e : 65Q
>oor 5 5Q

CHART&45

INTER/RETATION
The abo(e &raph re(eals that95Q o# the e!ployees #eel that the lea(es pro(ided
by the or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,;5Q o# the e!ployees
#eel that the lea(es pro(ided by the or&a"i0atio" are &ood that is they are satis#ied,65Q o#
the e!ployees #eel that the lea(es pro(ided by the or&a"i0atio" are a(era&e that is they are
partially satis#ied,5Q i,e "o"e o# the e!ployees #eel that the lea(es pro(ided by the
or&a"i0atio" are poor,
TAB%E &44
%EAVE TRAVE% CONCESSION THAT IS PROVIDED B( THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 68 9?Q
1ood 95 85Q
A(era&e B 69Q
>oor 65 95Q
CHART&44

INTER/RETATION
The abo(e &raph re(eals that9?Q o# the e!ployees #eel that the lea(e tra(el
co"cessio" pro(ided by the or&a"i0atio" are eEcelle"t that is they are absoltely
satis#ied,85Q o# the e!ployees #eel that the lea(e tra(el co"cessio" pro(ided by the
or&a"i0atio" are &ood that is they are satis#ied,69Q o# the e!ployees #eel that the lea(e
tra(el co"cessio" pro(ided by the or&a"i0atio" are a(era&e that is they are partially
satis#ied,95Q i,e "o"e o# the e!ployees #eel that the lea(e tra(el co"cessio" pro(ided by
the or&a"i0atio" are poor,
TAB%E&4'
CANTEEN 0ACI%ITIES THAT IS PROVIDED B( THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 65 95Q
1ood <5 B5Q
A(era&e 65 95Q
>oor 5 5Q
CHART&4'

INTER/RETATION
The abo(e &raph re(eals that95Q o# the e!ployees #eel that the ca"tee" #acilities
pro(ided by the or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,B5Q o# the
e!ployees #eel that the ca"tee" #acilities pro(ided by the or&a"i0atio" are &ood that is they
are satis#ied,95Q o# the e!ployees #eel that the ca"tee" #acilities pro(ided by the
or&a"i0atio" are a(era&e that is they are partially satis#ied,5Q i,e "o"e o# the e!ployees
#eel that the ca"tee" #acilities pro(ided by the or&a"i0atio" are poor,
TAB%E&4)
TRANSPORT 0ACI%ITIES PROVIDED B( THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 69 98Q
1ood << BBQ
A(era&e : 65Q
>oor 5 5Q

CHART&4)

INTER/RETATION
The abo(e &raph re(eals that 98Q o# the e!ployees #eel that the tra"sport #acilities
pro(ided by the or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,BBQ o# the
e!ployees #eel that the tra"sport #acilities pro(ided by the or&a"i0atio" are &ood that is
they are satis#ied,65Q o# the e!ployees #eel that the tra"sport #acilities pro(ided by the
or&a"i0atio" are a(era&e that is they are partially satis#ied,5Q i,e "o"e o# the e!ployees
#eel that the tra"sport #acilities pro(ided by the or&a"i0atio" are poor,
TABLE 045
SANITATION AND CLEANLY MEASURES IN THE ORGANI6ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 6: <5Q
1ood 95 85Q
A(era&e 65 95Q
>oor : 65Q
CHART&4+

INTER/RETATION
The abo(e &raph re(eals that <5Q o# the e!ployees #eel that the sa"itatio" a"d
clea"ly !easres i" or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,85Q o#
the e!ployees #eel that the sa"itatio" a"d clea"ly !easres i" or&a"i0atio" are &ood that is
they are satis#ied,95Q o# the e!ployees #eel that the sa"itatio" a"d clea"ly !easres i"
or&a"i0atio" are a(era&e that is they are partially satis#ied,65Q o# the e!ployees #eel that
the sa"itatio" a"d clea"ly !easres i" or&a"i0atio" are poor,
TAB%E &4,
OPINION ABOUT THE TRAINING GIVEN IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 9B :9Q
1ood 95 85Q
A(era&e 8 ?Q
>oor 5 5Q
CHART&4,

INTER/RETATION
The abo(e &raph re(eals that :9Q o# the e!ployees #eel that the trai"i"& i"
or&a"i0atio" is eEcelle"t that is they are absoltely satis#ied,85Q o# the e!ployees #eel that
the trai"i"& i" or&a"i0atio" is &ood that is they are satis#ied,?Q o# the e!ployees #eel that
the trai"i"& i" or&a"i0atio" is a(era&e that is they are partially satis#ied,5Q that is "o"e o#
the e!ployees #eel that the trai"i"& i" or&a"i0atio" is poor,

TAB%E&4-
MANAGEMENT %IAISE BETWEEN THE EMP%O(EES AND THE UNION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 65 95Q
1ood 95 85Q
A(era&e : 65Q
>oor 6: <5Q

CHART&4-

INTER/RETATION
The abo(e &raph re(eals that 95Q o# the e!ployees #eel that the !a"a&e!e"t
liaise bet*ee" the e!ployees a"d "io" i" or&a"i0atio" are eEcelle"t that is they are
absoltely satis#ied,85Q o# the e!ployees #eel that the !a"a&e!e"t liaise bet*ee" the
e!ployees a"d "io" i" or&a"i0atio" are &ood that is they are satis#ied,65Q o# the
e!ployees #eel that the !a"a&e!e"t liaise bet*ee" the e!ployees a"d "io" i"
or&a"i0atio" are a(era&e that is they are partially satis#ied,<5Q o# the e!ployees #eel that
the !a"a&e!e"t liaise bet*ee" the e!ployees a"d "io" i" or&a"i0atio" are poor,
TAB%E &4/
MANAGEMENT HAVE ADE.UATE COMMUNICATION WITH THE EMP%O(EES
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 6: <5Q
1ood 95 85Q
A(era&e 65 95Q
>oor : 65Q

CHART&4/

INTER/RETATION
The abo(e &raph re(eals that <5Q o# the e!ployees #eel that the !a"a&e!e"t ha(e
ade2ate co!!"icatio" *ith the e!ployees i" the or&a"i0atio" are eEcelle"t that is they
are absoltely satis#ied,85Q o# the e!ployees #eel that the !a"a&e!e"t ha(e ade2ate
co!!"icatio" *ith the e!ployees i" the or&a"i0atio" are &ood that is they are
satis#ied,95Q o# the e!ployees #eel that the !a"a&e!e"t ha(e ade2ate co!!"icatio"
*ith the e!ployees i" the or&a"i0atio" are a(era&e that is they are partially satis#ied,65Q
o# the e!ployees #eel that the !a"a&e!e"t ha(e ade2ate co!!"icatio" *ith the
e!ployees i" the or&a"i0atio" are poor,
TAB%E&41
WORK AUTONOM( IN THE ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 6: <5Q
1ood 95 85Q
A(era&e : 65Q
>oor 65 95Q

CHART&41

INTER/RETATION
The abo(e &raph re(eals that <5Q o# the e!ployees #eel that *or+ ato"o!y i"
the or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,85Q o# the e!ployees #eel
that *or+ ato"o!y i" the or&a"i0atio" are &ood that is they are satis#ied,65Q o# the
e!ployees #eel that *or+ ato"o!y i" the or&a"i0atio" are a(era&e that is they are partially
satis#ied,95Q o# the e!ployees #eel that *or+ ato"o!y i" the or&a"i0atio" are poor,
TAB%E&42
AWARENESS ABOUT THE .UA%IT( O0 WORK %I0E IN THE
ORGANI*ATION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t 9: :5Q
1ood 65 95Q
A(era&e 65 95Q
>oor : 65Q

CHART&42

INTER/RETATION
The abo(e &raph re(eals that :5Q o# the e!ployees #eel that a*are"ess abot the
2ality o# *or+ li#e i" the or&a"i0atio" are eEcelle"t that is they are absoltely
satis#ied,95Q o# the e!ployees #eel that a*are"ess abot the 2ality o# *or+ li#e *or+ i"
the or&a"i0atio" are &ood that is they are satis#ied,95Q o# the e!ployees #eel that
a*are"ess abot the 2ality o# *or+ li#e i" the or&a"i0atio" are a(era&e that is they are
partially satis#ied,65Q o# the e!ployees #eel that a*are"ess abot the 2ality o# *or+ li#e
i" the or&a"i0atio" are poor,
TAB%E&'5
PERCEPTION ABOUT THE JOB SATIS0ACTION
Gariables .o o# respo"de"ts .o o# respo"de"ts i" Q
EEcelle"t <5 B5Q
1ood 6: <5Q
A(era&e : 65Q
>oor 5 5Q
CHART&'5

INTER/RETATION
The abo(e &raph re(eals that B5Q o# the e!ployees #eel that job satis#actio" i" the
or&a"i0atio" are eEcelle"t that is they are absoltely satis#ied,<5Q o# the e!ployees #eel
that job satis#actio" i" the or&a"i0atio" are &ood that is they are satis#ied,65Q o# the
e!ployees #eel that job satis#actio" i" the or&a"i0atio" are a(era&e that is they are partially
satis#ied, 5Q i,e that is "o"e o# the e!ployees #eel that job satis#actio" is poor,
3)A>TER C GI
------------------------------------------------------------------------------------------------
--------
FINDINGS
&
CONCLUSIONS
FINDINGS
I" E3IL al!ost all the e!ployees are satis#ied *ith the job e"(iro"!e"t a"d
*or+i"& co"ditio"s,
/o!e o# the e!ployees are partially satis#ied *ith the pay strctre i" the
Or&a"i0atio",
/o!e o# the e!ployees are partially satis#ied *ith the pro!otio" syste! i" the
Or&a"i0atio",
Al!ost all the e!ployees are satis#ied *ith the lea(es pro(ided i" the
Or&a"i0atio",
Al!ost all the e!ployees are satis#ied *ith the ca"tee" #acilities i" the
Or&a"i0atio",
Al!ost all the e!ployees are satis#ied *ith the tra"sport #acilities pro(ided by
the Or&a"i0atio",
Al!ost all the e!ployees are ha(i"& job secrity i" the Or&a"i0atio",
Al!ost all the e!ployees are ha(i"& job satis#actio",
CONCLUSIONS
E(ery or&a"i0atio" to sstai" i" the i"dstry has to satis#y so!e o# the basic "eeds
a"d de!a"ds o# its e!ployees, /atis#ied a"d !oti(ated e!ployees are the sorce o#
achie(i"& the or&a"i0atio"al &oals a"d objecti(es,
I" order to se the !aEi!! pote"tial o# the h!a" resorce' the or&a"i0atio" has
to pro(ide the! *ith the best 2ality o# their *or+i"& li#e,
There#ore e(ery or&a"i0atio" "eeds to pdate a"d i!pro(e the 2ality o# *or+ li#e
o# the e!ployees *ho !a+e better co"tribtio" to prodctio"' 2ality a"d prodcti(ity,
E3IL has pro(ed itsel# to be the "!ber o"e i" the electro"ics i"dstry, It has
pio"eered i" !a"y "e* areas becase o# its i"(e"tory o# pro#essio"al a"d s+illed
e!ployees, A"d this *as o"ly possible by pro(idi"& its e!ployees' &ood *or+i"&
co"ditio"s a"d *el#are #acilities,
E3IL is reco&"i0ed as the or&a"i0atio" *ith "e&li&ible e!ployee tr"o(er, This is
becase it &i(es its e!ployees ade2ate a"d #air co!pe"satio" a"d the e!ployees ha(e "o
reaso" to 2it the co!pa"y, This ca" be spported by the #act that the e!ployees i" E3IL
ha(e a ser(ice !ore tha" 95 years o" a" a(era&e,
There is a cordial at!osphere o# co4operatio" a"d co4ordi"atio" bet*ee" the
e!ployees a"d e!ployers, The #lo* o# co!!"icatio" is #leEible a"d clear the career
prospects o# E3IL are co"sidered to be the best i" the pblic sector, They pla" #or the
career de(elop!e"t o# the e!ployees si"ce they joi",
There#ore they &i(e the pote"tial e!ployees per!a"e"t e!ploy!e"t a"d &i(e the!
e"ha"ce to &ro* both i"ter"ally a"d eEter"ally,
The e!ployees are &i(e" reaso"able ato"o!y #or their job, This !a+es the! #eel !ore
respo"sible a"d challe"&i"& a"d *or+ hard #or achie(i"& it, There eEists a stro"& bo"d
a!o"& the e!ployees' *hich helps the! to *or+ as tea! a"d !a+e &rop
acco!plish!e"ts,
Tho&h there are so!e li!itatio"s li+e o##ice layot' seati"& arra"&e!e"ts a"d lac+ o#
serios"ess o# *or+ers' it has sstai"ed i" the i"dstry a"d is challe"&i"& the
co!petitio",
E3IL is stri(i"& hard to redce the li!itatio"s by practici"& better QWL i"ter(e"tio"s
a"d !a+e it e(e" better place to *or+ ,It is i" the process o# pdati"& a"d !oder"i0i"&
the *or+i"& co"ditio"s i" t"e *ith the pri(ate or&a"i0atio"s, Fi"ally' *e ca" co"clde
that E3IL is pro(idi"& its e!ployees best Qality o# Wor+ Li#e' *hich i"#le"ce their
per#or!a"ce a"d prodcti(ity
3)A>TER C GII
------------------------------------------------------------------------------------------------
--------
SUGGESTIONS
SUGGESTIONS
$ased o" the a"alysis co"dcted i" the or&a"i0atio" the #ollo*i"& are the reco!!e"datio"s
!ade to the or&a"i0atio",
/o!e o# the e!ployees are "ot satis#ied *ith the job e"(iro"!e"t a"d *or+i"&
co"ditio"s, Hob e"(iro"!e"t a"d *or+i"& co"ditio"s play a (ery i!porta"t role i"
!oti(ati"& the e!ployees, so' the or&a"i0atio" has to ta+e so!e !ore steps to
i!pro(e the job e"(iro"!e"t a"d *or+i"& co"ditio"s,
/o!e o# the e!ployees are "ot satis#ied *ith the career4pla""i"& pro&ra!!e, I# a"
or&a"i0atio" *a"ts to retai" its e!ployees it !st satis#y their i""o(ate aspiratio"s
#or &ro*th a"d de(elop!e"t o# ad(a"ce!e"t i" their career
/o!e o# the e!ployees are "ot satis#ied *ith scope o# creati(ity, I# the job is
creati(e the" o"ly the e!ployees &et !ore i"terest o" their job, They ca" i""o(ate
"e* thi"&s i" their job, Their creati(ity *ill be i!pro(ed,
/o!e o# the e!ployees are "ot satis#ied *ith the labor *el#are !easres pro(ided
by the co!pa"y, Labor *el#are !easres *ill i!pro(e the !orale a"d i"creases
the #eeli"& o# secrity that *ill i" tr" a##ect the perso""el e##ecti(e"ess i" a"
or&a"i0atio", /o the or&a"i0atio" shold ta+e !easres to i!pro(e the labor
*el#are !easres,
APPENDICES
>ER/O..EL7E>ART%E.T
7IRE3TOR
I>ER/O..ELJ
71%IERJ 71%I>AAJ %A.A1ERI>RJ
3)IEF %E7I3AL
OFFI3ER
1%I)RJ
3A.TEE. TRA./>ORT
WELFARE /AFETY
RE3RUIT%E.T E/TA$LI/)%E.T
>RO%OTIO./
.UESTIONNAIRE
.A%EK
7E>ART%E.TK
6, What is yor opi"io" abot the job e"(iro"!e"t a"d *or+i"& co"ditio"sR
a, EEcelle"t b, 1ood c, A(era&e d, >oor

9, What is yor perceptio" abot the &ro*th a"d secrity opport"itiesR
a, EEcelle"t b, 1ood c, A(era&e d, >oor

<, What is yor perceptio" abot the career4pla""i"& pro&ra! i" the or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor

8, What is yor perceptio" abot the pay strctre i" the or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
:, What is yor opi"io" abot the pro!otio" syste!R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
B, What is yor opi"io" abot that yo are able to lear" a"d "e* s+ills i" this
Or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
;, What are the steps ta+e" #or the job e"rich!e"t #or e!ployeesR
a, 7eliberate p&radi"& o# respo"sibility
b, Wide"i"& the scope o# acti(ities
c, /etti"& the challe"&es i" *or+
d, 1i(i"& eEposre to (ariety o# jobs
?, What is the prpose o# job desi&" a"d &oal setti"& i" the or&a"i0atio"R
a, It #acilitates *or+ #lo*
b, E##ecti(e co4ordi"atio" a"d i"te&ratio"
c, >ositi(e i!pact o" e!ployee satis#actio"
d, All the abo(e
@, What is yor perceptio" abot the se"sible i"te&ratio" o# job' career' #a!ily li#e
a"d leisre ti!eR
a, EEcelle"t b, 1ood c, A(era&e d, >oor
65, What is yor perceptio" *ith the lea(es pro(ided by the or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
66, What is yor perceptio" abot the lea(e tra(el co"cessio" that is pro(ided by the
Or&a"i0atio"R

a, EEcelle"t b, 1ood c, A(era&e d, >oor

69, What is yor opi"io" abot the 3a"tee" #acilitiesR
a, EEcelle"t b, 1ood c, A(era&e d, >oor
6<, What is yor perceptio" abot the tra"sport #acilitiesR
a, EEcelle"t b, 1ood c, A(era&e d, >oor

68, What is yor opi"io" abot the sa"itatio" a"d clea"ly !easresR
a, EEcelle"t b, 1ood c, A(era&e d, >oor

6:, What is yor opi"io" abot the trai"i"& &i(e" by the or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor

6B, What is yor opi"io" abot the !a"a&e!e"t liaise bet*ee" the e!ployees a"d
the "io"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
6;, What is yor opi"io" that the !a"a&e!e"t ha(e ade2ate co!!"icatio" *ith

the e!ployeesR
a, EEcelle"t b, 1ood c, A(era&e d, >oor
6?, What is yor opi"io" abot the Wor+ Ato"o!y i" the or&a"i0atio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
6@, What is yor opi"io" abot that the a*are"ess o# Qality o# Wor+ Li#e i" the
or&a"i0atio" R
a, EEcelle"t b, 1ood c, A(era&e d, >oor
95, What is yor perceptio" abot the job satis#actio"R
a, EEcelle"t b, 1ood c, A(era&e d, >oor

BIBLIOGRAPHY


BIB%IOGRAPH(
NAME OF THE BOOK AUTHOR

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9, >erso""el a"d )!a" Resorce %a"a&e!e"t >, /bba Rao
<, )!a" Resorce %a"a&e!e"t %ir0a /aiyadai"
8, )!a" Resorce 7e(elop!e"t >,3,Tripathi
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