Management Problem:

Customer Satisfaction
Areas of Improvement and Opportunities
Market Segmentation
Targeting the Right Market
Research Problem


















QUESTIONNAIRE:

Customer Satisfaction Survey
This survey will help us improve our services and help us serve you better.
Please give your honest opinion and feedback to help us make the necessary
changes.

1) How did you first hear about us?
Friends Newspaper/Magazine/Books
Social Media Other? Please Specify _________________


2) Is this your first visit to this restaurant? If no how often you have visited
us?
__________________
Daily Weekly
Twice a week Once a month

3) How many people accompanied you to the restaurant today?

____________________.


4) What was your overall impression about the restaurant?

Please rate on the scale of 1 to 5 where:
1 = Poor
2 = Average
3 = Good
4 = Very Good
5 = Excellent

Category 1 2 3 4 5

Food and Drink
Food Quality
Food Presentation
Service / Efficiency
Drink Selection
Value for money

The Restaurant
General Appearance
Cleanliness
Facilities
Ambience
Easily Understandable Menu

Our Team
Efficiency of waiting staff
Friendliness of waiting staff
Efficiency and Friendliness of bar staff
Waiting Time
Service Time

5) How was your overall experience with our restaurant?


6) Would you recommend about us to others?


Gender: Male Female
Age:
Marital Status: No. of Children:
Monthly Income: