SHAWN REDIGAN (408) 205-1894

San Jose, CA shawnredigan@gmail.com

A proven leader and innovator, provided the strategic vision and technical know-how critical to
optimize support for both external and internal customers. Well-versed in customer service/support as
well as production and technical operations; excel at providing the best solution for a given business
challenge; and am attuned to the international business community. Skilled at simultaneously managing
multiple projects, consistently deliver superior results at optimum cost. A builder of top-performing cross-
functional teams, my key skills include:
Revitalizing technical and customer support organizations
Providing a competitive edge that helps grow market share
Devising cost-effective solutions to tough business problems
Enhancing service quality to ensure long-term customer loyalty
Streamlining technical operations to eliminate unnecessary costs
Workforce Resource Management Service Contract Negotiations
Capital Equipment Installation and Warranty Certified Program Manager
Strategic Information Technology Roadmap Pre-and post sales service support
Requirements & Process Mapping Forecasting and costs controls
Vendor/supplier Management SAP- HCM, BOBJ, Workday, ServiceNow, Kenexa,
SuccessFactors, SharePoint

Representative Accomplishments
Quickly resolved difficult product performance problem. System wet clean cycle times were
excessive, costing customers $100K to $1M per day in lost productivity. Oversaw internal task force,
teaming with AMAT engineers to identify problems and initiate process improvements to slash cycle times
63% and boost CSI as well as new orders.
Replaced cumbersome/expensive global field service systems, melding them into mainstream
AMAT function to cut almost $4M in annual costs. Field service systems across seven countries were
incompatible with those at HQ. Led international team, designing solution that seamlessly solved problem
to save 26,000 man-hours.
Played key role in product standardization project. With no central location for product
performance specifications, HQ mandated the Product Specification Library initiative. Played critical part
in defining common specification template and standard business process for creating/updating all
product specifications. PSL will be vital to cost control as well as the efficiency/accuracy of responses to
changing customer specifications.
Initiated enterprise process improvements, optimizing productivity of outsourced technical teams to
prevent millions of dollars in lost orders/order fulfillment delays. AMAT had shifted design of system
installation templates, but India personnel were taking 5-6 times longer than normal to complete the
process. Teamed with internal system support group, instituting new technical, training and process
improvements to reduce design times by 82%.
Engineered significant improvement in order delivery times. Lead time for Non System Orders
was excessive. Streamlined process, gaining a net improvement of 10 days. This success not only
achieved a substantial reduction in costs, but boosted CSI to foster a significant improvement in future
business from worldwide customer base.
Enabled immediate access to key financial and performance metrics, giving AMAT executives real-
time data critical to their strategic global business decisions. In the semiconductor equipment industry,
one key to maintaining a competitive edge is timely, accurate business information. Introduced Executive
Dashboard, a system providing ready access to a one-source, multi-faceted data system that also saved
literally thousands of man-hours per year.
Career History
Lam Research - $3.8B international semiconductor equipment manufacturer.
Director HR PMO Systems, 2011 to 6/2014. Responsible for the HRIS Department budget creation
and management. Provided a vision, leadership and overall direction for Lam Researchs Human
Resources Systems and systematically aligning proper order of implementation. Accountability for
overall management of the Global Implementation of HR solutions, direction of the project while,
having frequent and direct contact with internal customers most senior-level managers and executives
demonstrating his proven technical expertise for the project direction.
Sr. Project Manager Staff, 2010 to 2011. Working collaboratively with the GIS, responsible for
assisting in business case assessment, vendor selection, and implementation for all Corporate HRIS
systems, as well as coordinating and leading all required HR resources on a global basis. Responsible
for ensuring all Global HR initiatives support the local legal requirements of the locations for which the
systems will be used (i.e. global scope creation and ownership).
Applied Materials - $9.3B international semiconductor equipment manufacturer.
Senior Operations Manager, 2007 to 2009. Oversaw implementations and process improvements
across $850M global division. With full P&L responsibility, directed planning, quality, cycle time/cost
control, materials, product installation and warranty programs. Managed 58-person cross-functional
team and $133M budget.
Senior Program Operations Manager, 2002 to 2007. Managed 78-person group with $12M
budget. Initiated multiple initiatives, consistently meeting all objectives for global internal/external
customer base.
Program Manager, 1996 to 2002. Directed design, development, implementation and support of
custom/third- party applications critical for worldwide business user processes. Led 14-person IT team
with $5M budget.
Regional Field Service Manager, 1994 to 1996. Directed 17-person, $10M field service
organization, ensuring proper resolution of warranty, contract, repair and service issues.
Earlier served as Western Regional Depot/Field Service Manager with Leybold Inc., a $63M
pumps/instruments manufacturer.
Education, Certifications and Technical Skills

EDUCATION
University of Phoenix, San Jose California
Bachelor of Science, Information Technology

CERTIFICATIONS
SCPM - Stanford Certified Project Manager
.
TECHNICAL SKILLS
Web Based Tools: HTML, DreamWeaver, JavaScript, Visual Basic
Office Software: Microsoft Word, Excel, Brio Report Writer, Business Objects and Lotus Notes.
Presentation & Design: Visio Professional, Microsoft Publisher and PowerPoint
HR & Computing Systems: SAP HCM 6.0 Ehp 5, NetWeaver, MSS/ESS, PeopleSoft, SuccessFactors v12
(Performance and Compensation Management, Goals, 360 Degree Reviews), Kenexa, org plus,
SharePoint, OpenText Live Link, regression testing tools such as LoadRunner, WinRunner, Taleo, Tibco
Portal, Etch 8300 and P5000, PVD Endura 5500.

ASSOCIATION and MEMBERSHIPS
Advancement Chair for Boy Scouts of America
Project Management Institute (PMI)