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Supplement No.

(S)
<PPP Project Name>
Request for Proposal
<Proposal Title>
Prepared By: <Author>
Document Version: <N.N>
Date: <Month !ear>
<PPP Project Name>
1 TEMPLATE INTRODUTION
"he template #ill present a standard $ormat $or a %e&uest $or Proposal $or an e'(o)ernment
PPP
"he template ser)es three main purposes:
*. +sta,lishin( a standardi-ed $ormat $or the PPP procurement documents.
.. +nsurin( that sponsor a(encies de)elop #ell'concei)ed tender documents $or PPP
pro/ects.
0. Pro)ide a ,asis $or ne(otiation o$ a $inal PPP a(reement.
%1Ps are dra$ted ,ased on the ,usiness case and $easi,ility assessment pre)iously done (and
appro)ed) $or the pro/ect.
An %1P should not ,e tailored to any one ,idder ,ut rather ser)e the ser)ice needs o$ the
sponsor a(ency and the pu,lic interest.
%e&uest $or Proposal .
<PPP Project Name>
TA!LE O" ONTENT#
1 TEMPLATE INTRODUTION $
$ E%EUTI&E #UMMAR' (
) !A*+ROUND AND URRENT #TATU# ,
- #OPE O" .OR* /
2.* P%34+5" 3V+%V6+7 8
2.. P%34+5" %+9:6%+M+N"S 8
2.0 3";+% %+9:6%+M+N"S 8
( R"P RE0UIREMENT# PROE## 1
<.* S"%:5":%+ 31 ";+ D35:M+N"=
<.. PA%"656PA"63N "3 %1P =
<.0 %1P S5;+D:>+ =
<.2 %1P %+>A"+D 9:+S"63NS ? 5>A%6165A"63NS ? S:BM6SS63N @
<.< %1P +VA>:A"63N P%35+SS @
<.A %1P "+%MS B 53ND6"63NS *C
5.6.1Liabilities of Ministry/Agency 10
5.6.2Proposal Process Management 10
5.6.3Bid !piration "ate 11
5.6.#$onfidentiality % &'P ()ners*ip 11
5.6.5+ec,rity - .on "isclos,re Agreement 11
<.8 V+ND3% P%+S+N"A"63N **
5./.1&eferences +ites 12
5./.2$ontract .egotiations 12
5./.3+ol,tion / +er0ice Acceptance 1esting 12
5./.#2mplementation +c*ed,le 13
5./.5Pro3ect Management 13
, RE#PON#E "ORMAT 2PROPO#AL "ORMAT3 1-
A.* P%3P3SA> 53N"+N" ? 13%MA" *2
6.1.1$ompleting t*e &e4,irement +pecification1#
6.1.25endor &esponsibility 1#
A.. "+5;N65A> P%3P3SA> *2
A.0 16NAN56A> P%3P3SA> *2
/ OMPLIANE MATRI% 4 2APPENDI% 4 I3 1(
8.* 1:N5"63NA> %+9:6%+M+N"S *<
/.1.16B,siness &e4,irement 7 18 15
/.1.26B,siness &e4,irement 7 28 15
8.. S+5:%6"! %+9:6%+M+N"S (D) *A
8.0 P+%13%MAN5+ %+9:6%+M+N"S (D) *A
8.2 AVA6>AB6>6"! %+9:6%+M+N"S (D) *A
8.< "+5;N65A> %+9:6%+M+N"S (D) *A
8.A >+EA> %+9:6%+M+N"S *A
8.8 3P"63NA> %+9:6%+M+N"S *A
1 !A#I PARTNER PRO"ILE 5 RE"ERENE 4 2APPENDI% 4 II3 1/
=.* BAS65 PA%"N+% D+"A6>S *8
=.. S"A11 D+"A6>S *8
=.0 P%3D:5" D+"A6>S *=
=.2 S:PP3%" D+"A6>S *=
%e&uest $or Proposal 0
<PPP Project Name>
6 U#TOMER DETAIL# 4 2APPENDI% 4 III3 16
@.* %+1+%+N5+ *@
@.. 5:S"3M+% 6N FSA *@
17 OMMERIAL !ID 4 2APPENDI% 4 I&3 $7
11 NON 4 DI#LO#URE A+REEMENT 4 2APPENDI% 4 &3 $1
LI#T O" TA!LE#
Table 1 Timeframe guidelines 9
Table 2 - Requirements Response Criteria 14
Table 3 Basic Partner etails 1!
Table 4 - "taff etails 1!
Table # - Product etails 1$
Table % - "upport etails 1$
Table ! - Customer Reference etails 19
Table $ - &"' Customer etails 19
%e&uest $or Proposal 2
<PPP Project Name>
$ E%EUTI&E #UMMAR'
6Brief s,mmary abo,t Ministry/Agency9 t*e need for t*e *ard)are / soft)are / ser0ices t*e &'P is
being prepared for and e!pectation abo,t t*e 0endor and t*e sol,tion to be obtained. Also to incl,de
a brief s,mmary of t*e en0ironment in )*ic* t*e *ard)are / soft)are / ser0ices )ill operate.8
%e&uest $or Proposal <
<PPP Project Name>
) !A*+ROUND AND URRENT #TATU#
6A brief o0er0ie) abo,t Ministry/Agency in terms of:
*istory
strategic ob3ecti0es and direction
c,rrent organi;ational str,ct,re< and
any ot*er rele0ant information abo,t Ministry/Agency in relation to t*e pro3ect.8
%e&uest $or Proposal A
<PPP Project Name>
- #OPE O" .OR*
6A s*ort introd,ction abo,t t*e e!pected pro3ect p*ases=etc8
PRO8ET O&ER&IE.
61*is +ection pro0ides a s,mmary o0er0ie) of:
pro3ect goals<
ob3ecti0es<
scope >for e!ample9 of ser0ices to be deli0ered?<
proposed pricing of ser0ices to be deli0ered<
@ey performance indicators<
partners*ip str,ct,re >e.g.9 PPP model?<
financing or pro3ect<
financial arrangements bet)een partners >e.g.9 re0en,e s*ares?<
e!pected ser0ice deli0ery<
sta@e*olders< and
(t*er basic information abo,t t*e pro3ect.8
#TA*E9OLDER E%PETATION#
62nitial sta@e*older e!pectations and ass,mptions abo,t t*e pro3ect s*o,ld be listed to control any
scope creep t*at mig*t occ,r in t*e pro3ect life cycle.
+ection s*o,ld ma@e clear *o) sta@e*older inp,t )as gat*ered - for e!ample9 )*at cons,ltations
)ere *eld and )it* )*om.8
PRO8ET #TRUTURE
61*is +ection describes t*e pro3ect str,ct,re9 presenting it in a )ay t*at ma@es clear )*y a PPP
approac* )as c*osen for t*e pro3ect.8
PRO8ET RE0UIREMENT#
61*is is t*e core section in any &'P. ac* pro3ect re4,irement s*o,ld be listed and described in
specific detail9 clearly noting )*et*er eac* re4,irement is mandatory or optional.8
OT9ER RE0UIREMENT#
6All ot*er re4,irementsAs,c* as tec*nical9 operational9 trainingAare also stated ,nder +cope of
Bor@ $*apter.8
%e&uest $or Proposal 8
<PPP Project Name>
%e&uest $or Proposal =
<PPP Project Name>
( R"P RE0UIREMENT# PROE##
<"his Section describes t*e &'P process for t*e selected 0endors to )*ic* t*e &'P is sent and the
competiti)e system re&uirements.8
#TRUTURE O" T9E DOUMENT
<"escribe t*e str,ct,re of t*e &'P doc,ment and t*e sections incl,ded in it.8
PARTIIPATION TO R"P
<!plain re4,irements o$ the competiti)e system re&uirements for t*e basic partner in &'P being
circ,lated.8
Basic partners #illin( to participate should con$irm to <A(ency issuin( %1P> #ithin
<:um;er of <a=s> days o$ recei)in( the %1P their I:te:t to Respo:<> A $ailure to con$irm
#ill ,e si(ni$y that a basic partner is not participatin( in the %1P and <A(ency issuin( %1P>
#ill re&uire an immediate return o$ the %1P
All basic partners con$irmin( their participation should send the 6ntent to %espond to the
attention o$:
<R"P o:tact Name 5 E?mail a<<ress>
R"P #9EDULE
6+c*ed,le m,st be adapted and aligned to t*e needs and time re4,irements of eac* pro3ect.8
Sample o$ %1P Gey dates time$rame as a (uideline are the $ollo#in(:
"C %1P made a)aila,le to the ,idders
"C H I o$ days time: *C:CC Deadline $or addressin( &uestions
"C H I o$ days %esponse to all &uestions
"* J "C H I o$ days time:
*.:CC
Deadline $or recei)in( ,id (all material)
"* to "* H I o$ #eeGs Bids to ,e e)aluated. Bidder(s) #ill ,e in)ited to present
solution to Ministry?A(ency (presentation meetin(s not
ne(otiation meetin(s). >i)e demonstrations can ,e
launched at this presentation.
"* H I o$ #eeGs to "* H I o$
#eeGs
Ne(otiation o$ contract
"* H I o$ #eeGs 5onclusion o$ contract
%e&uest $or Proposal @
<PPP Project Name>
"* H I o$ #eeGs to "* H I o$
#eeGs
5lari$ication phase. "he ,idder initiates the acti)ities
considered necessary to o,tain $urther insi(ht into
Ministry?A(encyKs ,usiness procedures needs the
competiti)e system re&uirements and 6" en)ironment
and to (i)e Ministry?A(ency insi(ht into $unctions and
capa,ilities o$ the system. "he ,idder #ill #rite a
detailed description supplementin( this %1P and the
proposal. "his description is to ,e appro)ed ,y
Ministry?A(ency.
Period to ,e de$ined Pilot installation sho#in( $ull $unctionality
Period to ,e de$ined 6nstallation in all o$$ices
Ta;le 1 4 Timeframe @ui<eli:es
R"P RELATED 0UE#TION# A LARI"IATION# A #U!MI##ION
<$larify )*o is t*e contact person for any 4,eries and clarification needed )it* regards to t*e &'P
and s,bmission r,les.8
All &uestions related to this %1P should ,e directed to:
<Name of Project Ma:a@er 5 E?mail a<<ress>.
Basic partners must ensure that the proposal is deli)ered in duplicate and recei)ed at the
$ollo#in( address ,e$ore the tender closin( date <Te:<er closi:@ Date>.
<R"P o:tact Name>
<A<<ress Details>
Any notices #ith respect to this %1P should also ,e mailed to the a,o)e 5ontact and Address.
R"P E&ALUATION PROE##
<"escribe t*e e0al,ation process in brief for all s,bmitted proposals and @ey elements of
e0al,ation.8
"he a#ard criterion #ill ,e Lthe most economically ad)anta(eousM tender that includes the
re&uested ser)ices. Apart $rom this criterion the e)aluation #ill ,e ,ased on the $ollo#in(
e)aluation criteria listed in order o$ priority:
6'or e!ample9 t*e follo)ing list of comparison criteria can be ,sed and adapted to eac* &'PCs
conte!t >list of not e!*a,sti0e comparison criteria?:8
Usa;ilit=
- 6s the ser)ice easy to access $or usersN +asier than pre)ious deli)ery methodN 6s the
system easy to mana(eN
- Does it ha)e an intuiti)e (raphical user inter$aceN
- ;o# #ill security and pri)acy o$ any personal data ,e protectedN
- 6s daily #orG eOpected to ,ecome easier $or ,acG o$$ice operationsN
- 6s the system $leOi,le #ith re(ard to ho# #orG processes are desi(nedN
Mi@ratio:
%e&uest $or Proposal *C
<PPP Project Name>
- ;o# success$ul #ill mi(ration $rom eOistin( plat$orms systems and ser)ice deli)ery
channels ,eN (+Oample)
- ;o# di$$icult (#ith respect to resources) is mi(ration eOpected to ,eN
- 7hat are the risGs o$ si(ni$icant ser)ice interruptions durin( mi(rationN
omplete:ess
- Does the system co)er all the needs in this %1PN Are all re&uired ser)ices ,e
deli)eredN
- 5an the system ,e eOpected to handle $uture ser)ice needsN
- 6s the $inancial in)estment o$ ,idder in the pro/ect liGely to ,e ade&uateN
!asic Part:er
- Does the ,idder ha)e a solid $inancial $oundationN
- Does ,idder ha)e a pro)en tracG record o$ clean $inancial mana(ementN
- Does the ,idder ha)e a pro)en tracG record o$ rele)ant competencies ser)ice
deli)ery support etc. considered to ,e a relia,le potential partnerN
- Does )endor ha)e a pro)en tracG record o$ deli)ery these types o$ ser)icesN
- ;as )endor ,een in)ol)ed in a PPP ,e$oreN
- Does )endor ha)e a record o$ success$ully deli)erin( pro/ects (on or under ,ud(et) to
pu,lic sectorN
- Does the de)elopment roadmap o$$er )ision and perspecti)eN 6s it realisticN
TecB:olo@=
- 6s the technolo(y used state'o$'the'artN 7ill it ,e a,le to scale and handle ne#
demandsN
- Does the ,idder ha)e a pro)en tracG record usin( the technolo(yN
- Does the solution use open standardsN
- Does the solution respect de $acto standardsN
- 6s the technolo(y prepared $or $uture de)elopmentN
- Are there any security issues eOistin( related to the technolo(yN
Process
- Does the outlined process $or implementation pro/ect or(ani-ation plan $or
education and in$ormation etc. seem ade&uateN
- 6s trainin( ade&uately addressed in the deployment planN
Project Ma:a@eme:t
- 7hat are the proposed mechanisms $or pro/ect mana(ementN
- ;o# #ill communications ,et#een partners ,e handledN
- Does ,idder propose a plan $or marGetin( o$ the ser)icesN
- ;as ,idder ade&uately addressed risG mana(ementN
R"P TERM# 5 ONDITION#
<+tate t*e detailed terms and conditions for t*e &'P. 1*ose terms and conditions to be split into s,b7
section ,nder t*is section.8.
%e&uest $or Proposal **
<PPP Project Name>
Lia;ilities of Mi:istr=AA@e:c=
6+tate t*e liabilities of Ministry/Agency )it* regards to t*e &'P.8
"his %1P is only an in)itation $or proposal and no contractual o,li(ation on ,ehal$ o$
Ministry?A(ency #hatsoe)er shall arise $rom the %1P process unless and until a $ormal
contract is si(ned ,et#een Ministry?A(ency and the Basic partner.
"his %1P does not commit Ministry?A(ency to pay any cost incurred in the preparation or
su,mission o$ any proposal or to procure or contract $or any ser)ices.
Proposal Process Ma:a@eme:t
6!plain t*e processing of t*e proposal in Ministry/Agency.8
Ministry?A(ency reser)es the ri(ht to accept or re/ect any and all proposals to re)ise the
%1P to re&uest one or more re'su,missions or clari$ication $rom one or more ,asic patners
or to cancel the process in part or #hole. No ,asic partner is o,li(ated to respond to or to
continue to respond to the %1P a$ter the su,mission and closin( date.
Ministry?A(ency #ill at its discretion a#ard the contract to the responsi,le )endor
su,mittin( the ,est proposal that complies #ith the %1P. Ministry?A(ency may at its sole
discretion re/ect any or all proposals recei)ed or #ai)e minor de$ects irre(ularities or
in$ormalities therein.
!i< ECpiratio: Date
6+tate t*e minim,m period for t*e 0alidity of t*e recei0ed proposals.8
o:fi<e:tialit= 5 R"P OD:ersBip
6+tate t*e confidentiality and o)ners*ip of t*e &'P.8
"his %1P is ,oth con$idential and proprietary to Ministry?A(ency and Ministry?A(ency
reser)es the ri(ht to recall the %1P in its entirety or in part. Basic Partners cannot and a(ree
that they #ill not duplicate distri,ute or other#ise disseminate or maGe a)aila,le this
document or the in$ormation contained in it #ithout the eOpress #ritten consent o$
Ministry?A(ency.
Basic Partners shall not include or re$erence this %1P in any pu,licity #ithout prior #ritten
appro)al $rom the client #hich i$ (ranted shall ,e (ranted ,y the indi)idual named a,o)e.
Basic Partners must accept all o$ the $ore(oin( terms and condition s #ithout eOception. All
responses to the %1P #ill ,ecome the property o$ Ministry?A(ency and #ill not ,e returned.
#ecurit= 4 No: Disclosure A@reeme:t
6+tate t*e need for t*e ,asic partners 0endors to sign t*e .on7"isclos,re agreement.8
%e&uest $or Proposal *.
<PPP Project Name>
"he ,asic partners as part o$ the proposal should si(n the non'disclosure a(reement to
sa$e(uard the con$identiality o$ Ministry?A(encyKs ,usiness in$ormation and data.
!A#I PARTNER PRE#ENTATION
6+tate t*e r,les for t*e cost inc,rred by t*e ,asic partner in case t*ey are as@ed to ma@e a
presentation.8
6$ re&uired the ,asic partner #ill ,e asGed to maGe presentations at Ministry?A(ency.
Ministry?A(ency shall not ,e under any o,li(ation to ,ear any part o$ the eOpenses incurred ,y the
,asic partners $or the presentations.
Refere:ces #ites
6+tate t*e importance of pro0iding reference sites and *o) t*ose references may be ,sed by
Ministry/Agency.8
Please pro)ide a minimum o$ three re$erence sites #here the proposed solution ? ser)ice(s) has
,een installed. "hese users should ,e in the communication and 6" industry ha)in( operations
compara,le to Ministry?A(ency and ha)e similar systems scope and users o$ the speci$ic
solution and )ersion proposed. All the details o$ re$erence sites re&uested $or in AppendiO 666
should ,e pro)ided alon( #ith the names and contact details o$ persons #ho #ill ,e a)aila,le
$or discussion.
Ministry?A(ency #ill contact these users to o,tain any in$ormation on the solution ? ser)ice
and implementation.
Basic Partners #ill co'ordinate #ith the re$erence sites and arran(e a )isit on re&uest $rom
Ministry?A(ency. "he costs incurred ,y the e)aluation team representin( the Ministry?A(ency
$or the re$erence site )isits i$ undertaGen #ill ,e ,orne ,y Ministry?A(ency. "he results o$ this
e)aluation shall $orm a crucial input $or selection o$ the pre$erred solution ? ser)ice.
o:tract Ne@otiatio:s
6"escribe t*e process to be follo)ed in negotiating t*e contract after completing t*e selection
process.8
At the completion o$ the selection process Ministry?A(ency #ill enter into ne(otiations #ith
the selected ,asic partner. ,asic partners should also ,e a#are that the $ollo#in( documents
#ould ,e included as attachments to the $inal contract:
"his %e&uest $or Proposal.
"he ,asic partnerKs proposal in response P ,oth technical and commercial
Any modi$ications to the proposal.
A Ser)e >e)el A(reement (S>A).
An implementation Plan identi$yin( the tasGs to ,e completed #ith milestones the
assi(ned responsi,ilities and the scheduled completion dates.
%e&uest $or Proposal *0
<PPP Project Name>
#olutio: A #erEice Accepta:ce Testi:@
6"escribe t*e need for Ministry/Agency to cond,ct acceptance testing for t*e sol,tion / ser0ice prior
to going li0e )it* it.8
Prior to (oin( li)e Ministry?A(ency #ill re&uire a period o$ time to conduct a thorou(h :ser
Acceptance "estin( (:A") o$ the solution ? ser)ice. "his period should ,e su$$icient to )eri$y
the solution ? ser)ice operations and e$$ecti)eness. "he :A" #ill not commence until the ,asic
partner has implemented the solution ? ser)ice (includin( installation custom modi$ications
and parameteri-ations $unctional testin( stress testin( and system inte(ration testin( i$
re&uired ,y Ministry?A(ency) at Ministry?A(encyKs premises.
Impleme:tatio: #cBe<ule
6"escribe t*e implementation sc*ed,le for t*e sol,tion / ser0ice and t*e approac* to be ,sed.8
Project Ma:a@eme:t
6List t*e re4,ired information from t*e 0endor )it* regards to t*e en0isaged pro3ect management.8
"he ,asic partner#ill pro)ide at least the $ollo#in( in$ormation to Ministry?A(ency:
o "he description o$ the di$$erent phases o$ the pro/ect
o "he methodolo(y and approach
o Speci$ic list o$ the deli)era,les ,y phase the ,asic partner intends to pro)ide
alon( the pro/ect.
o Fey per$ormance indicators proposed $or ser)ice deli)ery.
%e&uest $or Proposal *2
<PPP Project Name>
, RE#PON#E "ORMAT 2PROPO#AL "ORMAT3
6Proposing g,idelines )it* regards to responding to t*e &'P9 ,asic partner responsibility and cost.8
PROPO#AL ONTENT A "ORMAT
<+tate t*e r,les for t*e ,asic partners in terms of t*e format and content of t*e proposal. 2n case of
fi!ed response format being re4,ested t*en state t*e format and its sections.8
ompleti:@ tBe Requireme:t #pecificatio:
6+tate t*e r,les for t*e ,asic partners in terms of responding to t*e system re4,irements matri!.8
"he %e&uirement Speci$ication contains a list o$ re&uirements on the desired aspects o$ the
partnership and pro/ect. "he ,asic partner should respond as $ollo#s in the le)el o$
compliance column:
%esponse Meanin(
5ompliant Basic Partner $ully complies #ith the speci$ications?re&uirement
Non 5ompliant Basic Partner does not comply #ith the speci$ications?re&uirement (D)
Partially 5omply Basic Partner meets part o$ the speci$ications?re&uirement
Ta;le $ ? Requireme:ts Respo:se riteria
"he response should ,e (i)en ,y statin( the response that applies to the re&uirement $rom
the ta,le a,o)e. Please pro)ide eOplanation #hate)er ,e the response. Pro)ide the
eOplanation in the 53MM+N"S column or on a separate pa(e i$ necessary #ith re$erence
to the re&uirement num,er.
(D) 6$ the proposed system ? ser)ice o$$er an alternati)e to this re&uirement please pro)ide a
supportin( #ritten eOplanation #hen usin( this response. Please clearly speci$y the &uestion num,er
re$erence #here appropriate.
!asic Part:er Respo:si;ilit=
6+tate t*e ,asic partner responsibility )it*o,t limiting t*eir acco,ntability to t*e list only.8
TE9NIAL PROPO#AL
61*is section pro0ides t*e detailed information re4,ired in t*e BidderCs 1ec*nical Proposal.8
"INANIAL PROPO#AL
.
61*is portion of t*e proposal m,st be identified as 'inancial Proposal and m,st be bo,nd and sealed
separately from t*e remainder of t*e proposal.8
%e&uest $or Proposal *<
<PPP Project Name>
%e&uest $or Proposal *A
<PPP Project Name>
/ OMPLIANE MATRI% 4 2APPENDI% 4 I3
6"etail t*e system / ser0ice re4,irements based on t*e b,siness re4,irements.
1*is le0el of compliance criteria are pro0ided as an e!ample for soft)are &'Ps. Do)e0er9 t*is can be
adapted follo)ing t*e &'P s,b3ect in order to assess t*e ,asic partnerCs proposal. 'or PPPs9 caref,l
attention m,st be gi0en to re4,irements for t*e deli0ery of ser0ices re4,ired.8
LeEel of omplia:ceF
:sin( the le)el codes * to < the ,idder must indicate ho# re&uirements #ill ,e met.
"he le)el codes * to 2 indicate completion #hereas le)el code < indicates non'completion.
1 = Standard.
5ompletion taGes place as standard.
2 = New version
5ompletion re&uires a ne# )ersion #hich #ill ,e standard in the neOt )ersion. Date $or neOt the
)ersion must ,e indicated in the comment $ield. "he date #ill ,e in accordance #ith the time
schedule. "he ne# )ersion #ill ,e included in the o$$er.
3 = Will be adjusted.
5ompliance re&uired ad/ustment. Ad/ustment is included in the o$$er.
4 = Special development.
5ompliance re&uires special de)elopment #hich #ill ,e included in the o$$er. Date $or
completed special de)elopment must ,e stated as a comment and ,e in accordance #ith the time
schedule.
5 = Cannot be implemented.
5ompletion #ill not taGe place
Estimate< price for a fulfillme:t i: case of <e@ree of completio: -F
6n connection #ith le)el o$ compliance 2 the estimated price $or a $ul$illment must ,e stated in the
speci$ied $ield
omme:tsF
6n this $ield the ,idder may state comments and reser)ations.
"UNTIONAL RE0UIREMENT#
<!usi:ess Requireme:t ? 1>
Detailed 1unctional %e&uirements >e)el o$ 5ompliance 5omments
<!usi:ess Requireme:t ? $>
Detailed 1unctional %e&uirements >e)el o$ 5ompliance 5omments
%e&uest $or Proposal *8
<PPP Project Name>
#EURIT' RE0UIREMENT# 2G3
Detailed Security %e&uirements >e)el o$ 5ompliance 5omments
PER"ORMANE RE0UIREMENT# 2G3
Detailed Per$ormance %e&uirements >e)el o$ 5ompliance 5omments
A&AILA!ILIT' RE0UIREMENT# 2G3
Detailed A)aila,ility %e&uirements >e)el o$ 5ompliance 5omments
TE9NIAL RE0UIREMENT# 2G3
Detailed "echnical %e&uirements >e)el o$ 5ompliance 5omments
6EApplicable only in case of a system being t*e s,b3ect of t*e &'P8
LE+AL RE0UIREMENT#
Detailed >e(al %e&uirements >e)el o$ 5ompliance 5omments
OPTIONAL RE0UIREMENT#
6'or e!ample nice7to7*a0e f,nctionality t*at Ministry/Agency may c*ose to eit*er incl,de or not
incl,de in t*e final contract or at a later stage and t*at s*o,ld be priced separately.8
Detailed 3ptional %e&uirements >e)el o$ 5ompliance 5omments
%e&uest $or Proposal *=
<PPP Project Name>
1 !A#I PARTNERPRO"ILE 5 RE"ERENE 4 2APPENDI% 4 II3
6+tate t*e profile information to be collected abo,t t*e ,asic partner .8
!A#I PARTNERDETAIL#
6+tate t*e information to be collected abo,t t*e company.8
Eeneral
5ompany Name
;oldin( 5ompany or Parent 5ompany (i$ any)
5ompany local address
Phone
Please pro)ide details o$ o#nership:
pri)ate?pu,licQ ultimate parentQ ma/or
shareholders. Any si(ni$icant chan(es in
o#nership in the last t#o yearsN
Account %epresentati)e
Phone
!ears in ,usiness
$ertifications
Please pro)ide details o$ any &uality process
certi$ications
Any other certi$ications please speci$y
Ta;le ) 4 !asic Part:er Details
#TA"" DETAIL#
6+tate t*e information to be collected abo,t t*e staff details of t*e company.8
Sta$$
"otal num,er o$ employees
Please pro)ide a ,reaG'up o$ the num,er o$
employees ,y $unction e.(.
Sales?MarGetin(
Administrati)e Sta$$
%esearch B De)elopment
6mplementation Sta$$
"echnical Support Sta$$
3ther
Ta;le - ? #taff Details
%e&uest $or Proposal *@
<PPP Project Name>
PRODUT DETAIL#
6+tate t*e information to be collected abo,t t*e prod,ct being offered by t*e company.8
Product
System?Brand name
Date #hen $irst client #ent li)e in FSA
5urrent )ersion and release date
Num,er o$ 5lients usin( this so$t#are solution in
FSA
>ar(est customer $or this product (or ser)ice) ,y
Num,er o$ #orGstation ser)ers and num,er o$
remote locations
Ta;le ( ? Pro<uct Details
#UPPORT DETAIL#
6+tate t*e information to be collected abo,t t*e s,pport of t*e ,asic partner .8
Support
No o$ Branches in FSA
No o$ Support Sta$$s
5o)era(e details proposed P .2 ? 8 or Business
;ours
%esponse time #ithin city
%esponse time outside city i.e. <C Gilometres
a#ay $rom the main city
5ommitted %esponse?%esolution time $or
+mer(ency?Ma/or
5ommitted %esponse?%esolution time $or Minor
Ta;le , ? #upport Details
%e&uest $or Proposal .C
<PPP Project Name>
6 U#TOMER DETAIL# 4 2APPENDI% 4 III3
6+tate t*e information to be collected abo,t t*e c,stomers of t*e ,asic partner9 or ,sers of t*e
0endorCs ser0ices t*at are rele0ant to t*is pro3ect.8
RE"ERENE
6+tate t*e information to be collected abo,t t*e c,stomersC reference of t*e ,asic partner.8
"he re$erence customer details should ,e (i)en in the $ollo#in( $ormat. A separate copy o$ the $ormat
(i)en should ,e used $or each re$erence minimum re&uired is 0.
5ustomer Details
Partner Name
Partner Address
"elephone Num,er
1aO Num,er
5ontact Name
"itle
7hat is or #as the contactKs role on the
implementationN
State the duration o$ the implementation.
7hich Module?)ersion is ,ein( usedN
Details o$ consultancy ser)ice pro)ided
Ta;le / ? ustomer Refere:ce Details
U#TOMER# IN *#A
6+tate t*e information to be collected abo,t t*e F+A c,stomers of t*e ,asic partner.8
5ustomer Details
No o$ or(ani-ations usin( your proposed solution in
FSA in the same industry $ield
No o$ other customers usin( the proposed solution
in FSA
Ta;le 1 ? *#A ustomer Details
%e&uest $or Proposal .*
<PPP Project Name>
17 OMMERIAL !ID 4 2APPENDI% 4 I&3
6+tate t*e information to be filled by t*e ,asic partner )it* regard to t*e commercial aspects of t*e
proposal and t*e r,les for t*e 0endor in terms of cost and its brea@,p. 2' Ministry/Agency *as
specific re4,irements on t*e payment terms and sc*ed,le t*en it s*o,ld be stated in t*is section as
)ell.
&'P s*o,ld identify all rele0ant capital and re0en,e e!pendit,re costs. 1*e pro3ect cost brea@ do)n
s*o,ld consider>b,t not limited to? t*e follo)ing as applicable:
Dard)are Mod,le $ost
+oft)are Mod,le $ost
+oft)are License $ost - +er0er
+oft)are License $ost - "es@top
1raining $ost
1esting $ost
$on0ersion $ost
Gpgrade $ost
Pre0enti0e Maintenance $ost
"isaster &eco0ery and "ata Bac@,p $osts
+,pport $ost
2mplementation $ost
"oc,mentation $ost
Mar@eting $ost >to promote ,se of ser0ices?
1ra0el $ost
$ons,ltancy +er0ices $ost
2n case of licensing9 proposal s*o,ld indicate costs separately for:
$orporate license
2ndi0id,al license9 for eac* of t*e items/mod,les8
ost Item 0t=
U:it ost
2#R3
Total ost
2#R3
Mai:te:a:ce
first 'ears
Mai:te:a:ce (
=ears
Mai:te:a:ce i:
H
TOTAL O#T
%e&uest $or Proposal ..
<PPP Project Name>
11 NON 4 DI#LO#URE A+REEMENT 4 2APPENDI% 4 &3
6Attac* t*e .on7"isclos,re Agreement to be signed by Ministry/Agency and t*e ,asic partner.8
and accordin( to competiti)e system (o)ernment procurement and its appro)ed operational
and $inancial rules and re(ulations
%e&uest $or Proposal .0