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Address Mobile: Emailid: Objectives To be a part of the High Value Ethics organization which provides an opportunity for growth and versatility and to prove myself an asset to the organization by Intellectual Knowledge, Hardworking, Communication skills and Sincerity in conjunction with organization goals. Education • • • • • • BE (Electronics) from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad (Maharashtra) in 2003 with 68% Diploma in Electronics & Communication from Punjab state Board of Technical Education & Industrial Training in 2000 with 65% CCNA (CISCO Certified Network Associate) ITIL Foundation Certified With 85% Pursuing MBA from Symbiosis (PGDIT, Pune) Successfully completed the Six Sigma Training. Experience & Exposure March 2006 to Till date
Working as a Sr.System Administrator in IBM Daksh. (Daksh provides off shore customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels. Job Responsibilities • • • Handling Team of 15- 16 Engineers and One Helpdesk Co-coordinator. Handling daily issues of Lotus, Calendaring and Scheduling issues, Location Document issues, Creation of Replica at client level, Configuration of Mobile Users, Creation of Password Recovery Database, Directory Catalog etc. Taking care of Application issues at Client end, Checking Network Management Tool for monitoring E1/Pvc Links and Escalate issues to Network team and coordinate with them for solution.
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Implementing and Auditing the Backup, ID Management Process. Planning and maintaining Exchange Server(3) ,DHCP Server(2) ,DNS Server(1) ,Application Server(5) ,File Server(4)Backup Server(2). Implementation Policies on Processes. Dealing with all the production related issues & escalating them to US & UK clients. August 2005 to March 2006
Working as a shift Manager with Hewitt, handling a team of six Engg. And providing support to Internal Hewitt Employees, mine responsibilities includes track of all pending tickets, assign tickets to Engg.,generate reports for all issues and discuss with my Manager to reduce the number of calls and repetitions of calls. Generating Weekly Reports, Discuss Monthly Reports related to all IT pending issues. Handling Daily related issues, Lotus Client issues related to Mobile users setup and setting up Calendaring and Scheduling, Setting up Password Recovery documents and also troubleshooting Lotus related issues, Windows 2000 Professional, Windows 2000 Server related issues. Responsibility to understand Network and coordinate to sort out all Network related issues, coordination with vendor for any links related issues.
April 2004 to July 2005
Acting Shift Manager with Daksh business Process Pvt Ltd. (Daksh provides off shore customer interaction services to Large Multinational Companies. Daksh capability are structured around US & UK (for both Voice & Data) It offers various types of customer interaction services using multiple channels of communication viz. voice, email, chat & related support channels. Job Responsibilities • • • • • • • o Handling Team of 3- 4 Engineers and One Helpdesk Co-coordinator. Dealing with Hardware & Software related issues of more than 2500 users. Planning and maintaining shift roster. Daily/ Weekly Monthly Report Submission Generate Report from Service Desk for Open Issues/Outages Report and discuss issues for services improvement. Discuss daily issues, Tickets with Engg. And System Administrator to reduce repeated issues. Following the service level agreement given by IBM Daksh Business process Pvt ltd. July, 2003 to March 2004
Worked as Technical Support Executive in High Performance Computers (Amritsar) the main responsibility is to discuss to the new clients about their requirements of the System, Providing Technical support at the client end and also in the Sales Promotion of the company. Providing AMC. Online Support to the Customer Projects Engineering Project. PC-to-PC Wireless communication Using Blue Tooth Technology. (Frequency Hopping Technique.) Diploma Project Design analysis & implementation of intercom (Duplex Communication) Technical skills • • • Networking concepts to the Desktop Level, Configuration of LAN and Fault finding in the network. Operating System: Win 98, Win2000, XP. Mailing Systems:--Lotus Domino 6.5, Exchange 2000 Hobbies & Achievements • • • Traveling, Accessing Internet, Making New Friends. Winner of cricket and table tennis at college level Active participation in cultural and social programs. Strengths • • Positive Attitude. Excellent communication and organizing skills. Hard worker in a challenging environment & attitude for teamwork and team building. Good Management skills. Personal Details Date of Birth:
Permanent address: Phone No: Martial status: Single Languages known: English, Hindi and Punjabi Reference:
DATE: PLACE: name