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State & Local Mobility Map:
Road to Mobile Readiness


July 28, 2014
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Introduction
2
With the growing use of mobile devices throughout the public
sector, state and local (S&L) governments must also embrace
the digital world.
To explore the mobility behaviors of S&L governments, Mobile
Work Exchange surveyed 150 IT managers familiar with their
organization’s mobile work style strategy and policies.
How successfully are agencies enabling their mobile
workforce? Are they leveraging mobility to prepare for
disaster recovery? What benefits are agencies
experiencing, and what challenges do they still face?
The resulting State & Local Mobility Map
provides perspective into S&L mobility
strategies and plots a path to
mobile-readiness.
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Executive Summary
3
• Destination Mobility:
• Today, 40% of S&L employees use mobile devices, and 17% are eligible to
telework
• 65% of S&L IT managers expect the number of mobile workers to increase over
the next five years
• Many Stuck in First Gear:
• The majority (58%) say their agency is not mobile ready – they do not adequately
provide the plans, tools, and support necessary to manage a mobile workforce
• While 42% are mobile ready, just 17% are both mobile and COOP ready
• How to Drive Mobility Forward:
• 35% of S&L agencies have matured their mobile strategy in the past year – and
those that did not, will invest going forward
• For further improvements, IT managers call for increased end user education
(45%), enhanced IT infrastructures (45%), and increased IT training (37%)


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Destination: Mobility
4
Today:
17% of S&L employees are eligible to telework, and

40% of use mobile devices for work-related tasks

Tomorrow:

65% of S&L IT managers expect the number
of mobile workers to increase
over the next 5 years
Take Away: S&L agencies are becoming increasingly mobile; 65% of S&L
IT managers expect the number of mobile workers to increase over the
next five years

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Gassing Up
5
What mobile technology has your agency implemented?*
• Secure remote connection (including Virtual
Desktop Infrastructure) 38%
• Encryption 33%
• Automatic software updates 33%
• Backup/restore 31%
• Mobile Device Management (MDM) 30%
• Remote lock and wipe 28%
• Multi-factor authentication 22%
Take Away: S&L agencies are preparing with investments in remote
connections, security enhancements, and mobile device management
*Respondents asked to select all that apply
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Top benefits of a VDI:*
• Enables remote workers
to all use the same
operating system 47%
• Standardizes security
configurations 35%
• Increases efficiency for
software/ application
upgrades 33%
VDI Beginning to Accelerate
6
Take Away: 62% have adopted a Virtual Desktop Infrastructure (VDI) to
support mobility. Benefits include standardization, security, and efficiency
Does your organization use VDI to enable
employees to connect to your organization’s
network?
*Based on those who use VDI
No, and we
have no plans
for one 30%
Yes, and its
accessible to all
employees 12%
No, but
we plan to
implement
one 9%
Yes, but it is
only accessible
to a limited
number of
employees 49%
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Mobile ready agencies
successfully provide the plans,
tools, and support necessary to
manage a mobile workforce.


7
Many Stuck in First Gear
Take Away: The majority (58%) say their agencies are not mobile ready
5%
37%
35%
16%
7%
A B C D F
Not yet mobile ready
How would you grade your
organization on its mobile readiness?
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Take Away: Only 40% of S&L operations can be maintained in a disaster,
telework is a limited part of COOP plans
8
What percentage of your agency’s operations
can be maintained during a manmade or
natural disaster that prevents employees from
working in-office?
Flat Tires
40%
Does your agency incorporate telework as part of its
contingency plan to continue operations in the event
of a natural disaster?
• Yes, all employees are eligible to telework 6%
• Yes, but a limited number of employees are eligible 63%
• No, but our agency is making a plan 13%
• No 18%
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Who’s Prepared?
Mobile ready: Those who graded their agency an A or B in their ability to provide the plans, tools, and support
necessary to manage a mobile workforce. COOP ready: Those who are able to maintain 50% or more of operations
during natural disasters or other unscheduled office closures.
Take Away: Fewer than one in five respondents (17%) say their agency is
both mobile and COOP ready
9
17%
19%
Mobile ready
COOP ready
24%
Mobile ready
COOP ready
40%
Mobile ready
COOP ready
Mobile ready
COOP ready
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Life in the Fast Lane
Take Away: Mobile-ready agencies gain three additional hours of
productivity per employee per week
10
Mobile-ready
agencies gain 3
additional hours of
productivity per
employee per week,
7 hours vs. 4 hours

Those who are mobile ready: Which of the following has improved
as a result of employees having access to mobile devices?*
*Respondent’s asked to please select all that apply
61%
49%
46%
43%
39%
38%
31%
Increase
productivity
Improve remote
communication
Increase
collaboration
Improve
business
continuity
Improve work
life balance
More available
to constituents
Provide better
constituent
service
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What’s Slowing S&L Down?
Take Away: Security remains a top concern for agencies going mobile
11
Those who are not mobile ready:* What
challenges do you believe your organization
faces when it comes to mobile readiness?**
• Security concerns 56%
• Lack of budget 52%
• Lack of technology infrastructure 48%
• Management resistance 29%
• Cultural barriers 23%


*Based on those who are not mobile ready (C, D, or F grade on mobile readiness) ** Respondents asked to please
select all that apply
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General mobility training*:
 Never 31%
 Once a year 34%
 Once a quarter 25%
 Once a month or more 10%

Warning Lights
12
Take Away: Even mobile ready agencies are at risk for a security breach
due to lack of training on security and general mobility
Security-specific training:
 Never 18%
 Once a year 36%
 Once a quarter 35%
 Once a month or more 11%
Those who are mobile ready: How frequently does your
organization provide general mobility training and/or security-
specific training to employees?
*General mobility training includes learning how to securely access work email, servers, and other materials from a
mobile device while working remotely
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Take Away: More than a third of S&L agencies have matured their mobile
strategy in the past year; those that did not will invest going forward
Staying the Course
13
In your opinion, has your
agency matured its mobile IT
strategy since June of 2013?
While more half of agencies (56%) have not matured over the
past year, they plan to invest in technologies to mature over the
next 2 years*
Yes 35%
Unsure 9%
No 56%
42%
38%
Plan to invest in mobile management
solutions**

Plan to invest in mobile security-related
technologies***

*Respondents asked to please select all that apply **Which include MDM, MAM, MSM and Mobile Asset Tracking
Management ***Which includes multi-factor authentication, secure remote connection, biometrics, encryption,
backup/restore, data loss prevention software, and remote lock and wipe
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Important Checkpoints
Take Away: S&L agencies say key steps to mobile readiness are
enhancing IT infrastructure, end-user education, and
improving IT training
14
In your opinion, what does your organization need in order to
overcome these challenges and ensure mobile readiness?
IT training
37%
Enhanced IT
infrastructure
45%

End-user
education 45%
Advice from
successful
state/local
agencies 15%

State and local
government
collaboration
17%

Government
mandates 21%
Greater
leadership
support 33%
*Respondent’s asked to please select all that apply
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A Message for Drivers
Take Away: S&L IT Pros ask leaders to increase their tech budgets, update
the infrastructure, and increase employee eligibility for telework
15
• “Adopt a strategy and embrace mobile as a tool
that leads to more productivity”
• “Develop an app for mobile workers”
• “Enhanced IT infrastructure”
• “Increase mandatory training with mobile
devices”
• “Implement seamless connectivity solutions”
• “Support employees with distributed mobile
device management”
• “Formalize the mobility/BYOD initiative and
spend some time on figuring out how the end
users are using/want to use their devices”
If you could get your agency’s senior leadership in the IT department to make one
decision to improve your organization’s mobile readiness, what would it be?
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Lessons from Mobility Pioneers
Take Away: The Telework Enhancement Act of 2010 launched Federal
telework support and paved the way for advanced mobility. Should S&L
consider a similar approach?
16
Before the Telework
Enhancement Act:*


Biggest concerns were:
• Communication challenges
• Unable to track productivity
• Lack of telework knowledge
• No top management buy-in

After the Telework
Enhancement Act:**


Top benefits experienced:
• Increased job satisfaction
• Improved emergency
readiness
• Increased productivity
86% report increased
telework participation
35% of Federal agencies
supported telework
*Source: Face-to-Face with Management Reality http://www.mobileworkexchange.com/our-research/research-detail/731
**Source: Federal Telework Progress Report http://www.mobileworkexchange.com/our-research/research-detail/976

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How to Drive Mobility Forward
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• Think big. Ensure your IT team views the mobility opportunity from a broad
perspective. Take an enterprise approach to rolling out a mobile program and avoid
piecemeal investments
• Address the mobile readiness gap. Establish an infrastructure that can support
mobile work styles. Leverage flexible, scalable, and comprehensive technology
solutions
• Address security concerns. Educate and train end users and implement VDI,
enterprise management, and device management technologies to alleviate anxieties
• Set up for success. Establish legislation or incentives to prioritize telework and spur
mobile adoption
• Incorporate telework into your agency’s COOP strategy. Expand employee
telework eligibility to increase agency operations that can be maintained during a
natural disaster
• Require frequent mobile training for end users and IT. Define what employees
require to successfully work while mobile to educate IT. Ensure all users understand
and comply with protocols
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Methodology
• Mobile Work Exchange surveyed 150 State and Local IT Managers familiar
with their organization’s mobile work style strategy and policies with a margin
of error of +/- 7.97 at a 95% confidence level.
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Agency type:
State Government 50%
County Government 16%
City Government 21%
Other Local Government – District, town,
municipality, etc.
13%
Title:
CIO/CTO 5%
Deputy CIO/CTO 3%
IT Director/Supervisor 33%
Software/Applications Development Manager 9%
Network Administrator 11%
Data Center Manager 4%
Other IT Manager 35%
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Thank you.



Whitney Bell
wbell@mobileworkexchange.com
(703) 883-9000 ext. 130
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