You are on page 1of 12

Thursday, September 20, 2012

Oracle Depot Repair

Course Objectives
A Brief of Oracle Depot Repair
Pre requisite setups for Inventory
Master Items Form to show Item Set Up for Depot Repair Process
Create a Service Request
RO Creation
Repair Type Setup
Order booking through Depot Repair Workbench
Receiving an item through Depot Repair Workbench
Creation of WIP JOB
Using the Evaluation TAB
Using the Execution TAB
Oracle Apps Base Tables
Depot Repair Public Packages

A Brief of Oracle Depot Repair
It happens often that the product bought by customer is either damaged or
malfunctioning. To cater this requirement, Oracle provides solution in the form of Oracle
Depot Repair Module which tracks the repair process from the time the item is received from
customer to the point it is shipped back to the customer after repair. It basically provides the
end to end solution covering the following aspects of repair process:

Receiving the item
Diagnosis of problem(s)
Estimate the cost of repair
Approval of repair estimate
Creation of WIP Job to repair the item
Calculation of repair charges
Ship the item back to customer.

Oracle depot repair also covers other scenarios where the item needs to be replaced thus
providing holistic end to end solution for the automated depot repair process.
Depot repair is tightly integrated with other Oracle modules.

Pre requisite setups for Inventory
The prerequisite set ups which needs to be taken care are:
Go to Service TAB in Master Items Form
Enable Select Service Request = Enabled
To track the items in Oracle Installed Base, enable the check box Track in Installed Base
Billing Type also needs to be selected. Select Billing Type = Material.
Bill of Material needs to be set up otherwise user has to manually enter the BOM
while selecting Service Code
Job can be either WIP based or Task based. Since our project dealt with WIP based
job, hence we will cover WIP Job creation in this document.
When reviewing the WIP setup for Depot Repair, remember that Repair Jobs use the non-
standard WIP functionality.
Master Items Form to show Item Set Up for Depot Repair Process

Create a Service Request
To create a repair order in Oracle Depot Repair module, it is mandatory to create a
service request. When we enter details for both the Service Request and the Repair Order,
and it creates both at the same time.
The following fields are mandatory for service request creation
Customer Name or
Customer account number
Enter a brief summary of the repair issue in the Summary text field

RO Creation
A Repair Order cannot be created without a Repair Type. When you create a Repair Order is
created Oracle Depot Repair, then as on the Repair Type, the application automatically
defaults one or more RMA( Return Material Authorization) and Sales Order lines in
Logistics Tab with action types of Repair and Ship respectively. These logistic lines can
also be created manually.
In our example, we have used Repair type as Warranty - Repair and Return".
For this repair type we have service activity codes as Return for Repair and Ship Repaired

Repair Type Setup
The below screen represents the association of service activity code to repair type.
Pre repair:
Navigation : Depot Repair Super User -> Depot Repair -> Setup - > Repair Types

Order booking through Depot Repair Workbench
In Logistic Tab -> select logistic line (where Service Activity code : Return for Repair) and
manually book order through selecting the Book Order check box
Initial status would be Entered.

After clicking the process button the status would be changed to Booked.

Receiving an item through Depot Repair Workbench
This item needs to be received in order to create a WIP job. This can be done through by
selecting the logistic line and select the action Receive from Actions LOV. Click on Go

Once this is completed the status changes from Booked to Received.

Creation of WIP JOB
In Depot Repair Module, Job can be created in the following ways:
1. High Volume Repair (HVR) Form
2. Repair Estimate Tab in Depot Repair WorkBench
3. Repair Jobs Tab in Depot Repair WorkBench
This document explains the process of creation of WIP JOB through High Volume
Repair form.
Navigate to Depot Repair Super User-> Depot Repair -> High Volume Repair.
In this High Volume Repair Form Query for RO number
The main body of the Repair Order page contains three tabs - Evaluation, Repair
Execution, Debrief Report - where you perform the main repair order processing.

Query for RO number in High Volume Repair Form

Using the Evaluation TAB
This TAB displays all the diagnostic and service codes that have been associated with the
Repair Order Item and Repair Order History. Here the main tasks are to select the applicable
Diagnostic Codes and Service Codes to generate WIP jobs with appropriate bills and
The process needs to be followed as below:
1. Mark one or more of the diagnostic codes as applicable.
The applicable diagnostic codes are used in determining which service codes to
when you click Recommend Services in the Service Codes region.

2. Mark one or more service codes as Applicable.
3. Click Recommend Services.
After you click Recommend Services, you may get several service codes returned
automatically marked as Applicable in the Service Codes region, depending on how
you set
up your recommendations.

4. Click Generate Jobs

Using the Execution TAB
Now since the job is created, material issue needs to be done to the job in the
following way:
By selecting the items and clicking issue button and selecting the
corresponding Technician Sub Inventory .

Item issued against the WIP Job.

Now technician repairs the item and complete the operation associated with WIP job by
clicking on Complete Button

Now complete the WIP Job by selecting Complete Job option and clicking on Go button.
For this he needs to enter Completion Sub-Inventory and Serial Number of item.

Now the WIP job is completed against the Repair Order.

Oracle Apps Base Tables